Public Storage Self-Storage Units at 1801 R Street SE, Auburn, WA

Bethany was awesome!

Bethany was a great help! Signed me up quick and was very sweet!

Bethany was very helpful and helped with app. Thanks .

Jasslynn was such a great help!! She is a nice person

Bethany was so helpful getting me in to a storage unit. Very clean!

Bethany she was very helpful give her a raise I give her five stars if I could I would give her 10 have a good day

Bethany is great help.Grounds are clean, very well maintained 🙂

I had a difficult time with my reservation, as I had paid online using Cash App. Apparently Public Storage does not accept this as a form of payment, however the amount had already been deducted from my bank and was listed as completed. When I went to The R Street Location. Bethany was there to help walk me through the process knowing how detrimental my situation was. She even stayed late assuring that I would receive my unit. Thank you so much Bethany!!! Your kindness and professionalism is greatly appreciated! You saved the day!

Bethany was great, excellent customer service!!

Bethany is so nice and helped me download the app

Bethany was so helpful. She made the experience smooth . Definitely recommend!

Bethany was amazing!

I’m a first time buyer and Jasslynn was an amazing person great attitude and amazing customer service…….

Bethany goes above and beyond for her customers!

Do u have any to rent. And how much.need a big one

Bethany and Sergio were absolutely fabulous! I drove all the way from Omak and got the best service ever!

I came in to look at renting a storage unit recently, Bethany and Jasslynn were so helpful and friendly. I would recommend this business.

I have to give it to you public storage, Bethany at the best! I am a buyer and she was the best manager that I have ever dealt with!! Fast, efficient, and personable I truly appreciate you!

Bethany was very helpful and friendly she is awesome

The online experience with renting and with the covid disease flowing rampant was a success and when I needed help there was somebody to assist me thank you public storage Bethany was awesome

Bethany was totally helpful and awesome and very grateful I got to work a scale from 1 to 10 she gets

Bethany was very helpful

Bethany was great!

Bethany was excellent with helping us with all our needs like the app.

Very knowledgeable and nice. Would recommend.

Bethany was great setting me up with another unit and showing me the app thatcopens the gate!

Bethany was very helpful

Bethany was amazing. A great help today!!!

11/30 Just had 20k+ worth of work equipment/tools/backpacking gear/valuables stolen from my unit. Wouldn't suggest this one if you want to keep what your storing 👎and I wasn't the only one to be burglarized. Throw some RATS in the mix and that's my experience with public storage on R street....

Great experience, easy sign up, and I’m already moved in! Thank you 😃

bad customer service .... computers are always down

Jaylen is very helpful! He took the time to answer every question I had. He was able to help me find the perfect storage unit for when I leave back to Canada. I definitely recommend going to this location and asking for him. Very respectful and knowledgable. Deserves a raise/promotion.

Adria...very courteous,and helpful.

Where to start, they don't tell you when you rent a unit that they have rats. Yes you read it right RATS, one or more got into my unit and destroyed my dogs food container (that had no food in it). Because i moved out, insurance won't help (the insurance i paid through them). They raised our rent almost 100.00 because of demand on units, really I feel that's just wrong. Yes I understand when you sign up that if you don't move out before the next month you will be charged, however we moved out on the 2nd and will still have to pay for the full month and they will still rent out the unit for that same month. That's called double dipping, just shows how MONEY HUNGRY this company is. Will NEVER do business with them again, wrong how they run their business.

I called with questions about a space and Jaylen was extremely helpful and patient. Very thankful to have spoken to such a kind person working in customer service. You don’t always get that kind of experience!

Getting a unit here was great! Adria was awesome. Process was quick after purchasing online.

Adria muy amable y servicial. Se merece 10 estrellas.

thank you for your help Adria

Adria was very helpful and understanding

Nobody ever wants to use storage but sometimes in life we have to do things we dont want to the staff at this location are very personable and I definalty will be back to rent at this location and would recommend them to everyone in need

Great staff very friendly and informative. Adria relayed info for me I don’t even know I needed by calling me. Great location

Adria is very kind lady

Adria was very helpful about the PS app that she helped me to sign up to make life easy on using.

Called with a question about my unit today. May 31st. Andrea (hope I got the name right) was very kind and helpful.

Jaylen I am completely happy with the great service JAYLEN GAVE ME has the best people skills I have had to deal with in the public storage workers yet thanks again..

Jaylen provided me with great service!!

Adria was very great she helped me change my storage to a bigger one cause I didn't realize the on I had gotta too small she was very helpful and got me a big one customer service

Jayde and Jaylen went out of their way to help me. Very courteous 😊

Great service

Good customer service

Jayda was a wonderful help! She had great customer service, very kind and very helpful.

Jayda was awesome she covered all the details with a smile and got me the best deal possable thank you.

I rented a space from public storage on R street in Auburn and Melissa who helped me with the storage was the most helpless person I have ever met she is awesome she does her job well and she deserves a good raise something cuz she was awesome and if you need to know my name is Debra Lee and I am a renter at your one of your storage facilities thank you

Lady that helped us was friendly and knowledgeable.

Great service

Ariel was very nice and patient with me and my sister. Getting us in and out within minutes. If I could give more stars I would.

Madison was great help with service!

Cheyenne is so sweet! She had great customer service! She helped me pay my daughters bill and walked me through the app process. Thanks to her

Adria. She so kind and always happy to help me with everything and explain everything she is awesome

I had such a great experience with this company! Ariel & Chey were so nice they helped me through the E-rental process over the phone. I got there and they helped me find my unit. If I could give them 20 stars I would!

Renee was amazing! Highly recommend storing items here!

Ariel did a good job very helpful

Clean facility & friendly staff- Renee was especially helpful in assisting us find the right unit for our needs.

I want to say my experience here with the manager Renee was so awesome, great customer service, and great knowledge about the company she works for what a great benefit to have her at your organization organization. If I could’ve left a ten star review I would’ve done it great job public storage. Dr. Joy Promise

Adria thanks great job

Adria was a big help we have had a big death in the family it was my mother in law and I was renting the house from her so.long story short she was able to help us get the bill lowered. Thank you again K . Williams

Adria is amazing and super helpful!

I've met 3 different staff members and they were all very nice and helpful! The area is not the best, and the parking lot is small but I didn't have any problems. Easy to get in and out, and not as expensive as other storage places. :)

Two weeks ago we showed up to our storage unit and found a new lock on it. My husband, who was very concerned that someone had tampered with it, called everyday for multiple days before he could get ahold of someone about it. When he did reach someone he was told that only a site manager could cut off the lock so we could check our belongings. We were also told we would be charged for a new lock and that they didn’t have security cameras to assist us in finding out what could have happened. After waiting nearly another week and calling repeatedly with no answer (my husband also drove there daily to try and find someone to speak with) we got a call that they could cut the lock off. My husband showed up today and all of our belongings had been stolen. What’s worse is that the culprit could only be someone with a gate code. Also, “coincidentally” our billing cycle renewed yesterday so we are charged for a whole other month regardless of having nothing in our unit. We will now have to file a police report and call an insurance company. Who knows when the police will even be able to show up and get let in to the storage unit considering no one is ever actually there nor do they answer the phone more than once a week. I am so very disappointed with the disgraceful customer service we received. All of my childhood pictures and scrapbooks were in the shed and the memories and memorabilia are lost to me forever.

Natalie was very knowledgeable and helpful. She made my experience with public storage great! 10/10 would recommend.

Had a great experience at this location. all ground level units which is a plus! fully gated facility. Natalie was very friendly and helpful.

Friendly and helpful operations management at this location , I will use them again when needed !

What a wonderfull experiance I just had with Natalie the facility manager. I own a moving company and provide concierge services to my customer which one of them will be to find storage units when required near their destination locations. My encounter with Natalie was just amazing. She was helpfull kind ,fun and very efficient. She understood exactly what I need and happily had what I wanted. We needed an accses for a semi trailer ,drive up , ground level affordable and large unit and I got it all. Thank you Natalie for making my task complete and for providing my customers a great location and a great person to work with. You should definitely give this facility a call when looking to rent a storage unit. 5 stars all the way.

Me gusta la zona

Wendy at R st Auburn Public Storage has delivered hands down, the best customer service I’ve received so far to date, at any Public Storage unit I’ve rented. Definately looks out for the clients best interest. Thank you Wendy I’ll Definately be back.

My storage was broken into within the last month someone knows something and what thief cleans up garbage as they steal? Had some broken car parts in mine and they cleaned them up? Like I said someone knows something

Thank You Wendy for getting us a storage right before closing time ..Very much appreciated! 10STAR***********😀

Wendy was great for my unit A57.

What would it cost to store or park a 19 ft boat.

Wendy was very helpful and friendly! Helped us get the unit we needed!

Carrie was wonderful & helpful getting me settled into my unit. Made it all so much easier than I expected. Update; close out my unit to day, very happy with service Wendy was amazing. Dropped a coffee press Shattered everywhere she was great bringing me a broom while I was standing there snarling that I broke my coffee press. Her good energy perked to me right up, Had me smiling and laughing and no time. Thank you Wendy!

Have to say that Wendy is always a pleasure to work with and her up-beat spirit is contagious. Wish more people where like her. Thank you for always being there to help and make things easy.

Another bait and switch company get you in the door than every other month up the rent I feel bad for people that are hurting from the pandemic

I have to say wendy and all the girls are very professional..and really have gone the extra mile for me thank you ladies for being extremly professional ill be in tuesday morning..

Windy the manager is hard to deal with she coast me 3 months of rent and kept me locked out of my storage for mounths

Wendy is amazing person ! So Positive & Always goes Above and Beyond. I have been with Public Storage for over 7 yrs and I’ve never had a bad experience with Customer Service ********** Thank You So Much , G26

Wendy is an angel! She was so very helpful my entire stay here. Great attitude, personality and customer service! ❤️ If I’m ever in need of a unit again, I know where I’m going!

Wendy is wonderful! Very helpful and kind.

Me and my mom went to the storage to put stuff away and we haven’t done storage in a long time and Wendy helped us I would Give this 10 Stars! If i could

Wendy was extremely helpful and made my storage rental experience very smooth from move in to check out. Great customer service like Wendy's makes a huge difference.

This is the greatest place

I dont

Be warned if you buy storage units at online auctions. These people go through the units before you arrive. All the plastic bags were ripped open and dumped out and any bag/backpack with a zipper was opened up. A smart thief would close everything up as though it was untouched. I know this post will educate them on how to be a better thief but I want to make bidders aware of the criminal activity the owner/manager is engaged in.

Fantastic service great lady

Alright

Rats

The storage no unit is pretty nice only thing you need to be aware is you better not loose or misplace you key because there's no spare keys

What is the price of a 10 x 10 unit?

Wendy is amazing!! Extremely helpful and a God send

My experience at this location was top notch! Carrie was very clear about all information on the unit and very helpful with my questions. Both ladies (Carrie and Wendy) were also very polite when I was late to showing up on time to begin the storage process. Thank you for the wonderful service!

Secure location and fair prices

In what state does Eviction mean You have rights to my things?

Wendy is amazing, she goes above and beyond to make sure your needs are met. She has excellent communication skills and her customer service skills actually make you feel more like a friend or family member. If i could give her more then 5 stars i happily would do so.

Wendy was awesome. Not only was she helpful with my payment but she cared about me as a person. It was really cold out and she saw I didn't have gloves. So she gave me a pair of hers and asked for nothing in return. I could tell she meant what she said about us all needing to look out for each other. Thanks again Wendy!

Awesome service! Very friendly and helpful.

I had a lot of questions about my billing and about my storage insurance! Wendy was my customer service agent and she was a delight! Found the answers to my questions quick and effective and efficient! Always smiling and apologetic if she was meeting my standards! But she was great and very helpful! Clean environment and safe too! Great plus that the restroom is always available!! Thanks for assuring me that my important belongings are in great hands!

Wendy was Great!!!

Came into the office and had a wonderful conversation with Teuila. My experience here has been tremendously great! Wendy is a lovely lady always so helpful and concern about any storage needs a I have

Teuila was awesome !

Wendy was a good person and help us with all of our needs

Wendy has excellent customer service skills. It was like she new exactly what I needed for my storage needs. Highly recommend this storage facility

Great management. Clean property. Wendy is pleasure to deal with

Very good experience, Wendy was very helpful with the unit, checking out what my needs would be and making sure it accommodated my belongings safely and securely. Wendy offered plenty of helpful tips to the area and was very pleasant and outgoing. She definitely is committed and thorough job.

I have been a resident for 3 years. Wendy is the BEST! Always there. Always attentive. Always professional. Knows you by name. And, keeps the property immaculate. ☆☆☆☆☆10 stars☆☆☆☆☆

Brittany is friendly, and very informative! Property is very clean and feels safe. She told me I can make my payments at a ANY LOCATION which is more convenient for me. Thank you for excellent customer service!

Wendy is an Amazeing Women and a Great employee... Public Storage is lucky to have such a nice , Careing, helpful person on their staff... Thanks again Wendy for all your help

I want to thanks Wendy for all the help and respect she give customers service. She has always done her best to go out her way . She's the best.

WENDY always helpful, She is so pleasant and happy to be available.

Can't even manage to know their own specials or how they work. Thanks for waiting my time and fuel!

The staff is very friendly and helpful and maintain the facility very well. Wish I could rate it higher!

Wendy is awesome. She goes over and above for her tenants. She shows she really cares about us. Thank you Wendy.

I’ve worked with Wendy for a couple of years now, she is very friendly and helpful. She always insures your storage needs are met to the best of her ability.

Parking lot is too small.

Only place I'll store my belongings. And Natasha Wright is very helpful, especially when I need help with payments.

Nice people.

Property was very well maintained and entrance seems secure, requiring password to enter and exit.b

Wendy has been very helpful, she does a great job keeping the facility clean & easy access.

Wendy has a really good attitude and is very helpful. They do a very good job at making sure the property is clean and up kept. The price here for storage are decent. Would recommend to anyone.

Wendy is an amazing asset to the Public Storage Team. Every time I visit the property it is immaculate, including the bathrooms! Wendy helped me get the boxes needed for an upcoming move and included her own helpful tips for assembling the boxes which came in VERY HANDY! We really appreciate Wendy's courteous, professional demeanor every time we stop by! THANK YOU WENDY! <3

My wife and I very much enjoy the service we receive from Wendy when we come to Public Storage. She has helped us with choosing the right materials for our storage needs many times. She is a very hard worker and it shows on her property. Thank you for taking the effort to find such an amazing employee, Wendy is amazing and we appreciate her!

Wendy has been very kind and helpful every time I'm here

Wendy is such a sweet lady thank you so much!!

Someone broke into our storage unit. Don't waste your time on this place. Spend a little more to have better security.

Clean, kinda tight squeeze for parking prices steep

If your looking for a storage unit this is it me and my wife really love this place Thanks to hard working Wendy who is a GREAT person ! She welcomes you with a comfortable and safe feeling. I’ve been here over a year now and I still feel the same way. Public Storage is at the top of my List for recommendation especially if you could have a Professional people person like Wendy .thank you Wendy ! And Public Storage...

This location is a wonderful storage place to me, I've been a customer at this location for over a year now. Thanks to Wendy who is a fantastic lady with people skills and great hospitality. It's because of her I haven't changed my storage even thought I've moved from the area, I wish it was more people like her in this World. It would make this a much better place to live in. Thank you public storage and thank you Wendy.

We did a request online and had a phone call within five minutes. Awesome!! Wendy took us through everything easy peasy and we had our storage unit. Facilities are well kept and clean. Definitely five stars plus!!

Wendy was so helpful getting me started here!!! Such a great team here making sure my things were safe on days I took mt lock home with me!!! Brittany an Wendy made this hard time east for me, because living like this is so hard when its just you an your son. Thanks!!! Fyi super friendly and funny!!!!

Wendy is incredibly helpful and kind! She made finding the right unit a breeze and didn't hesitate to help me transfer to a different unit when the one I originally bought turned out to be too small. Thank you!

Public storage is a Clean facility and Wendy was Very helpful!!!

Wendy is a great and thoughtful facility manager who keeps this place clean and free of trouble!

Brought a friend here and she loves it.

Juon public storage ekanuij in emman customer service eo an. Emman wot an ri jerbal eo Wendy kanuij in jouj im emman an treat i customer ro an. Im nan aolep ri Majol ro rej jukjuk-im-amnak ilo Auburn, WA, ne kom ej kabbok jikin ami storage e men ko mweimi, ekwe ijo de in emman kin an jouj rijerbal ne Wendy." Wendy, you deserve this 5 star.

Fits for what I need

They gave me very good deal. Tho may 1st. Had hole in wall in sheetrock. full of spider webs. Will document.

Lisa was very friendly and helpful. She went out of her way to make sure that all my needs were met. She made everything easy and quick. 5 Stars is not enough!

Rented a space from Lisa today she was super friendly and helpful. I’ve had a unit in Burien and this place is a lot cleaner and security and hours are great. My only complaint would be the buildings need to have their letters repainted on both sides of buildings

Absolutely an awesome place to rent a storage unit and the employees there are amazing there . Specially LISA she is an angel for sure. I have never had an employee make a visit to a place so delightful I was extremely impressed by not only her knowledge of the company but how helpful she was at assessing my needs and making sure they were addressed. Some needs to promote her and give her a raise . Thank you lisa For all the help u truly are one of god's messengers

The area was always clean, the storage was perfect for what I needed. Wendy worked hard to get the access hours changed back once corporate changed them to a smaller range of access hours. I would go there again for my storage needs.

Wendy is awesome and very helpful. Property is well maintained.

I appreciate this place so much it's great. Wendy is such a great person she is a very nice lady! Thank you public storage.😁

We have been using Public Storage in Auburn Wa for about 4 years. We have been extremely please with the facility and the people that work there. Wendy is a pleasure to talk to and any questions or issues are always taken care of.

First of all Wendy is an amazing person great attitude very helpful she informed us about what we needed to know.The facility is very clean we got a size effect for us thank you

Friendly staff, especially Wendy, clean units

I was excited with the service that was provided by Shayla today, as i was trying to figure out how much space i needed to rent out since I've never had rented a storage before. She went beyond her duty to assist me with getting a room storage. Thank you Shayla..

Shayla was extremely helpful.

Great. Customer service from Shayla. !! Keep it up. 👍👍

Speedy, friendly, and great prices. SHAYLA was awesome.

Great experience great service great time wendy was very helpful.

Shayla has great customer service

Wendy is awesome 👍🏻 Property is very well maintained 🧹😊

Wendy was very professional and knowledgeable about Public Storage. She made sure I knew how to gain access and setup an account. I recommend it.

Nice facility, clean storage and very nice site manager named Wendy. She gave me a great deal when moving in and worked with me when moving out. I lost my storage keys when the time came and was saved a lot of hassle with her suggested solutions. Thank you very much and I definitely would use this location again.

It's a storge place. Not much room for earthshattering service, but I haven't had any problems there. Nothing that stands out either.

Помещения везде одинаковые, а вот персонал везде разный! Очень рекомендую это место, там работает замечательная девушка. Я хоть и плохо говорю по Английски, а она не понимает по Русски, но она очень стралась мне все объяснить и помочь со всеми моими вопросами!!! Остался очень доволен. Спасибо большое Wendy! All the storages are the same, but stuff is different. I recommend this place. The lady that works there is very welcoming and friendly. She really helped me. Thank you so much, Wendy!

Very pleased with Wendy's customer service skills. She was able to handle my questions with tact and diplomacy. Thank you for such a pleasant experience.

I have great customer service thanks to Michele without her I wouldn't know what to do she is so awesome

Wendy is the only employ I have see so far but she does an absolutely snaking job best customer service I've ever had

I went in to rent a storage and was helped by Wendy, she was very helpful ,answered all my questions and I'm very satisfied with how I was treated. Thank you Wendy

Decent pricing , secure , and clean

Wendy was extremely helpful and her customer service was above and beyond.

Great customer service. They schedule appointments so they can dedicate the time to you to get through the sign up process.

public storage

I always appreciate how helpful Wendy is.

Excellent place to store your property and Very helpful staff

Wendy is the best! She is kind and generous! The facility is very well maintained.

Wendy was great. Good customer service. Thank you

Wendy was helpful in finding me the best size and location of a unit for me.

Great staff

Thank you Erica for all your help today. You were wonderful.

Not sure why everyone is giving this place 5 stars. Kind of think they are fake reviews. You can see evidence of break-ins all over the property. Not sure who Wendy is but if its the old skinny lady, she is kind of a snob. Came by yesterday to get some stuff only to have her go off on me about scheduling a move out date even after I said I was just here to get some stuff. The door to get Inside my rotten indoor unit was broken and did not stay open anymore so we used a box to hold it open while carrying very heavy items, she flipped out about that also. "We will break the door if we prop it open". It was broken before we even moved in. My unit has obviously been broken into as the cheap wood door was very smashed up. They did not finish building the floor in our building and there was about 4 inches where the floor was just dirt. 1 month in and my stuff already has mild even with one of those moisture absorbing things. It is not heated or well lit and the cameras don't even point at units for the most part. I see reviews saying this is the nicest storage place they have seen, well this is the absolute worst one I've ever seen. Will be moving out today so I don't have to deal with my stuff being damaged or to have the lady working litteraly ask me if she could have my cat because she saw us moving a cat tree. They also charged the wrong price and ripped me off for my first month for 1 dollar. This place is a rotting dump and I will be glad to be free of this place .

Wendy, she was very helpful, covered a lot of information for keeping your stuff protected. She seems very concerned for each persons property.

always a good experience with Wendy

This storage unit had brack ins ,witch have cameras .our storage was one of them .with there insurance that will not cover anything with out proof it was in there . Computers ,moniters , laptops. All gone. Thy suck !!!!!!!!

Very bad service!!! third time I can not open the gate, assistance told that I can open the gate from 7am, but nothing spends a lot of time, call to call center, but the problem still not fixed

Rick and Wendy where supper helpful at awnsering questions, helping get me into the right unit and helping me when I was ready to not need storage any more. If I need storage again I will come back as they where supper helpful and delightful. They have old fashion polite manners that need to make a come back with our society. And I came back Cause Wendy is Awsome!

Wendy is always such an amazing help!! She is always so pleasant and friendly!! Love talking to her!!

Wendy has been great! She not only took the time to make sure I got the right storage for my needs, she has a warm greeting and a smile every time I see her. When anyone asks I recommend this facility without hesitation

Wendy was super sweet and was very helpful

This is the second time I'm back. It's all because of Wendy's competence and attentive service..

I came into public storage today to ask some questions because I am in the process of moving. When coming in I was greeted warmly by Erica. She was a absolute help and answered every one of my questions. I will definitely recommend this public storage!

I don't know who these people are and if they are really people but they got a very different wendy than who actually deals with the public than I dealt with. She is rude and complaining to her superviser gets a person nowhere. If I could give her a -10 that's a minus Ten I would. Everything from hard selling the things I didn't need and things she shouldn't have anything to do with. Go elsewhere

Wendy was every helpful and made me feel like a real VIP lol very clean storage and overall the best experience a Storage company so far definitely recommend and if I could I’d give Wendy’ Storage company so far definitely recommend and if I could I’d give this place 10 stars!!!

Wendy is nice person we got all in here help to move a lot. Thank you so much wendy GBU all

Wendy is very helpful and polite! Highly recommend!

POOR BUSINESS , RODENTS DAMAGED MY UNIT NO HELP SORRY FOLKS JUS TERRIBLE

Nice people. Clean area and save.

Wendy was very helpful on getting me set up with a storage unit. She is very friendly and great at her job. I gave her 5 stars all the way.

Erica was Very helpful, patient and kind!! .This public storage was the cleanest and the most well-kept storage facility I have ever seen. I am impressed. I highly recommend this public storage.

I Would recommend. Wendy, is always helpful.

While Im not sad to see the bill go I can honestly say I enjoyed storing here. Wendy was very helpful anytime I needed anything, especially on New Years Eve by staying a little late so could sign the agreement and move in. The property was always clean thanks to her. Ive stored ay a few other properties and Ive never seen a property manager that would go around the property picking up garbage, sweeping or cleaning unit doors but she does so regularly. In my opinion she puts great effort into maintaining the property and providing outstanding customer service. Thank you Wendy I hope Public Storage recognizes what you do

Venessa was great. 1st day on job and she was very comfortable with job

Vanessa was awesome. First day at the property and she did great. Glad we chose public storage

The Manager Wendy was extremely helpful and the facility is clean and in good shape

This public storage was the cleanest and the most well-kept storage facility I have ever seen.. I was pleasantly surprised..The staff was phenomenal(Ms.Wendy) she was Awesome!! Very helpful, patient and kind!! I highly recommend this public storage in Auburn you won't be disappointed.. super clean units great staff you can't beat that.

Wendy was an amazing help!! She gave helpful tips and made sure that I was getting the right storage for my situation.

Wendy is so rude I was going to rent a unit but cancelled my reservation because she was so disrespectful over the phone. My phone had a glitch and accidentally made 3 reservations and she called and these were her words "you actually made 3 reservations and that is absolutely not ok" and proceeded to be disrespectful. So i complained to her sup but from what it sounds like on the reviews nothing will be done. She was so rude to.say the least i won't say on here what she really is but it rhymes with hunt....

Wendy was very helpful and friendly she whent above an beyond her job to help us get a storage and when there a problem with how do I fold the box's I bought she showed me how will give a higher rate if I could.

Although friendly. They keep increasing the cost, seems like every 6 months. Have set up auto pay 3 times. After a couple months they screw that up. We have to go back in and redo auto pay. And pay a late fee. Very unreliable.

I have been using Auburn Public Storage off and on since 2000 the unit are clean & efficient. I've never had a problem with this location. Wendy at the Rst Public Storage has gone above and beyond to assist me in every way possible . She is always very polite , always positive & eager to help in any way possible. She has great customer service ! Thank You !

This is the best storage place I've ever used. Mostly because of the people running it! They are very customer orientated and super friendly. They really helped me find the right size and cost to meet my needs. The facility is clean and well managed. Great Place to go to for your storage needs!

Friendly, responsive and very helpful.

Storage space

This place is a nightmare. I had a severe leak. It took 120 days tocome and even look. I also made 91 phone calls. I also had ants. They never did one thing to help. They all lie and stick together. I took them to small claims. And got a judment against them for $5045. They have refused to pay so it is now in Superior Court and the Sheriff will serving papers for garnishment. Wendy is a trouble maker and is going to be sued for perjury. Greg and Devon both cannot be honest either. The storage unit will be picketed every day until they pay what the court awarded. Stay clear of this place.

Wendy was very helpful & nice in my search for a storage unit at the last minute.

Wendy made my moving experience absolutely painless. She set me up with the perfect unit and I left feeling satisfied, as well as laughing from her great sense of humor. She's a perfect example of good customer service.

Very nice and polite workers specially Wendy.

Wendy is always so helpful and friendly. Great customer service. Thank you

Wendy was extremely helpful and accommodating with my renting of a storage space. The whole process could not have been better. Will recommend this location to friends and family looking for storage.

Wendy is very helpful in making sure you have good knowledge on how to properly store your belongings. She's very friendly and out going I look forward to seeing her as I visit the site. Thank you Wendy for everything!!!!

Wendy is awesome ! She is very helpful and very nice.

Very helpful staff

People working there are nice. But the prices just keep going up

Wendy spent a lot of time helping me for my unit down in Oklahoma. Called down to them multiple times then just found form online for OK, filled it out, so I could sign. Called again got a person. Faxed my information then had another form sent for me to sign and fax back. I can not thank her enough.

Wendy, helped me so much. I so appreciated her being professional and friendly with a smile that lit up my bad day, I was having. She is well over a 10!!

Wendy is a great person, very helpful and friendly and she explains every very well. It's great to find a person who really enjoys her job and does a great job at it.

Had a wonderful experience. Wendy was great and very informational. Received the perfect unit for my needs.

Good affordable place to store

Wendy is wonderful! So helpful when I moved my belongings in and more than helpful moving out. Thank you Wendy!!!! If I have storage needs in the future this is where I will come! And I will tell my friends if they have storage needs to come talk to Wendy! Thank you again Wendy! Bob P.

Wendy is awesome!

This place is terrible . I went yesterday to access my storage unit and was unable to get into it due to damage to the locking mechanism.. management staff was unavailable until 1130am. I was told that my unit was one of seven that were attempted to be broken into earlier in the month and they forgot to notify me or put in a repair order to have the damage fixed .. after several calls to the regional manager and the district manager I got someone down to fix my lock so I can access my storage unit.. and over half of my possessions were missing ,then I was told my unit was not the ones of the earlier break ins and that this was a separate incident but after I called the Auburn Police Department no reported of break-ins had been made to this address in the last month...so whatever you do do not use this place to store your possessions or they will come up missing

Professional service

Wendy has been great! She helped me set up my space almost 2 years ago and has been very helpful the entire time.

Wendy was very helpful and I thank you for your help with my storage needs.

Wendy was awesome! super helpful!!!

Awesome customer service..

Wendy is great!

This place has been very nice and accommodating.

Wendy has been fantastic to work with. She has gone above and beyond our expectations. As a mom with small kids she was able to get us a space at the beginning of the hallway as to not have to leave the kids unattended. Her communication has been wonderful. We have known exactly what we were getting. Very friendly. Extremely helpful!!!! Thank you Wendy!!

Wendy has been so helpful in renting us a storage unit. Would definitely recommend coming here!

They have been so helpful in supplying units to store our donations for Clothes for a Cause and has even gone above and beyond by donating items to our MOPS group!

For those of you who do not know, Wendy will try and tell you, you absolutely need to buy a lock from them. That is not true. She also will force you to buy insurance through them. You do not. She seems like a good person, but she is just trying to get her numbers up she doesn't get paid more, but if she doesn't sell locks or insurance, or other items with her rentals she will hear about it from her district manager.

Wendy is amazing! Super sweet easy to talk to. She really cares about the people she deals with. Facility is nice and clean

Wendy has gone above and beyond to help our non-profit group as we store clothing items for donations. She is so helpful and supportive of our group. She even donated clothes. Thank you to Wendy!

I am here helping my mom organize and put things in out of her unit an Wendy has been giving us a hard time due to late fees on my unit. I have my own insurance and she continues to push me to get their insurance and I have told her that I don't need to provide my proof of insurance. She has said that I can't have access to my space until my late fees are paid. I have made no attempt to access my unit and she tells my mom that unless we're moving into or vacating the unit then if we are here for more than an hour then we are loitering. I have been a customer with public storage for years but I am probably going to get storage at another company since this one doesn't seem to care about theirs. I have always been courteous and have always cleaned any mess made while here. I am appalled at the treatment we are receiving today. All this over $40 of late fees that I can't pay right now. My unit also got broken into two months ago and I was very patient and understanding about it, but I am being treated this way.

Wendy :)) Definitely AAA+++++, customer service , good sense of humor , love it ! Thanks Wendy for your big help !

I really appreciate the manager Wendy has done so much for me. She get thing what I need ASAP. I would come back there again to get the storage unit.

Wendy is fabulously helpful, has a great sense of humour, seems incredibly unflappable, and made an unpleasant experience of suddenly needing a storage unit instead incredibly funny and easy. The facility itself is convenient, easy to access, and just what we were looking for.

Convenience & customer service. Wendy sets the bar higher than what's expected these days. Rarely do you come across an individual with an everyday goal and that is to satisfy each and every customer.

It was a very friendly atmosphere. Great customer service.. Wendy made sure i was informed on all processes and procedures. Couldn't ask for a better property manager... Thanks Wendy... 5*

Dan helped me out today. Really smooth procedure. I recommend this location definitely.

Excellent customer service Wendy is the best thank you for everything

Wendy went the extra mile to help us get things completed with our storage unit. reviewed everything about the unit.She went above and beyond. Thank you so much..Sandy we are very thrilled with the great service Wendy has given us.. thank you so much Wendy

Dan was great, he showed me my unit and was very informative. I would rent here again!

Excellent service Dan was great!

Wendy does a great job helping all who come to her. She was patient with all our questions. We were having difficulty deciding on a location, she gave us all the information and did not rush us. We appreciate her excellent service. We decided this location was the best for our business needs.

This place is well located and accessible for truck and long trailer , Wendy was very helpful and was an amazing help! The units are clean and well maintained ! I had a great experience!

Absolutely amazing service. Wendy was very understanding to my homeless situation, move in, and move out. I recommend this public storage! 110%

Wendy was so helpful and knowledgeable. Would suggest her and public storage any day because you'll leave with a smile on your face and know your possessions are in good hands. Wendy takes pride in her job for sure.

Wendy was very kind and helpful. She takes her job seriously and does it well!

Wendy is amazing! The company not so much. I have been with them for 7 months now and almost the entire time it has been dark in my hall due to a lighting issue- What we though was the light being burnt out turned into a lighting banister being bad- This took 5 months to get replacement lights for my unit- Wendy has tried so many times to get me these lights that were needed in my hall and although she has tried her best her company is letting her down in settling this huge problem in a timely manner. Here we are five months later and its still very dark in my unit! If the company head honchos would get off their lazy butts and make sure that their CSR's are taken care of there probably would not be any issues! Wendy is freaking awesome with her communication skills to her customers! She should be given a raise! So for WENDY I GIVE 5 STARS- as for the company they get 1.5

Wendy was very very helpful, thanks for the service.

Wendy is fantastic! She is a real customer service person! Very hard to find these days! She is a keeper! Great Job Wendy! Thanks for being great!

I started renting storage unit in December of 2015 5 months ago . I did ask if there would be a rate increase within the year and was told possibly be but it would not be too much. Well I received a call saying that they sent me mail but it was returned. They did have my current address, I receive all my other mail. I asked what were they trying to send me because I pay before payment is due. I was told they were giving me notice of rate increase. I asked how much was increase and was told a $20 increase! Unbelievable not even six months yet let alone a year. Everything was going good and if I lived closer I would move my things somewhere else but at the moment that's not possible. So what started out as a do able thing has turned into gimmick sad to say.

We needed a bigger storage space and Dan helped us out. Courteous and quick in the face of a busy first of the month.

You guys have a great staff member Wendy is very helpful and very kind, funny love coming there.

Wendy and Dan are always very helpful if I have any questions or issues. I love the new doors that we're in installed

Dan did a great job explaining everything! Great customer service!

Wendy was very thorough explaining the facility rules, providing a tour of the facility, gate operations andstorage tips. She also provided information on the various boxes and packing materials available to facilitate my move and storage requirements. The facility is also conveniently located! This is my 3rd time using this location over the past several years. I highly recommend seeing Wendy if you gave a need for extra storage!

I had the best experience with Wendy! I was in a pinch to get into a unit quickly. Wendy went above and beyond my expectations and made it happen as quick as I needed it to happen. She was full of Grace and compassion for my situation and so professional. I only needed a one month rent to store my belongings and that was no problem. When I went to cancel she made that easy as well. All I can say is people like Wendy are rare. She truly cares about the customer. I will always recommend and share my great experience with Wendy at public storage. Thank you Wendy.

Sharon was awesome! Very friendly! Made my rainy day seem super bright!

Wendy is very friendly and helpful

Is convenient for me to storage all my 🔧 tool's

Wendy is awesome and so helpful. She'll go over everything with you and helps customers with a smile on her face. Im always happy to come to the office when shes working when i have to pay my bill. Everyone should Deffinately go talk to wendy.

Place is bullshit with tons of hidden fees they love not to share with you as well as poor quality which is expected from company only out for your money. They put on a face only to overcharge you. Real nice!

Wendy! Thank you for Taking care of my Papa John Chinn today! You have Great Customer Service! Thank you Again! We would recommend you Anytime!

Wendy has the most Awesome customer service!! I would recommend This location!

Thank you Wendy for being so helpful!

The attendant was very helpful and cared about what I needed. Would give her 10 stars if I could.

This is my second time using this storage location I would definitely recommend it. wendy was very helpful friendly she's a sweetheart.

Loved Wendy so much! She has the best customer service of anyone! Thanks so much for being so awesome. ..we appreciate you!

I wish to give some feedback on an employee at the Auburn site. Wendy has been upfront honest, outgoing and a real pleasent person to deal with. When we 1st looked for a locker, she showed us the best that was available. Answered our questions, made us feel very safe and welcome. You have a very special worker there and I would hope that you would see what we see. Wendys a peach. Thank you

Wendy is the employee that has helped me with anything I needed help with when I came in to talk to a public storage employee about my storage unit. She is ALWAYS in a great mood & always has a smile on her face. She has fulfilled everything I've asked of her regarding my storage unit. SHE DESERVES A RAISE and/or some sort of recognition for her dedication & great service she provides to customers @ public storage. SHE HAS TO BE THE BEST EMPLOYEE @ Auburn, WA. Public Storage

Wendy was really helpful when me and my daughter came and needed a storage for her to store some things for her new apartment wendy was helpful and knowledgeable about everything he broke it down so we can understand just how big of a storage we needed for what we were going to store I want to say that I would recommend this public storage to anybody who needs one thanks Wendy you're the bomb :-)

Wendy was soooooooo very nice and helpful to me and my mom.

Wendy was amazing so helpful thank u so much

Wendy the Tennant working today helped so much and was extremely nice.

I had a very successful and positive experience as a new customer. Wendy is very knowledgeable and helpful. She assessed my needs and made sure I was ready for the move into my storage unit. I would recommend this facility.

Wendy was fantastic and courteous helping us get settled into a storage unit

Wendy was very informative and helpful!

Wendy was fantastic very courteous and help me with all my questions got me in and out within 30 minutes and I love the coustermer service.... WENDY fue muy amistosa i me ayudo con todas mis preguntas entre i sali en 30 min para todo mi proseso.

Wendy was very friendly, helpful,personable,and outgoing,and was outstanding,in helping me with any thing I needed,or with any questions. She is a very helpful employee.

Awesome experience and property manager was very professional.

awsome experiance from Melissa.. very helpful and polite thank you

I worked with Steven and wendy who was very very friendly and professional.

The lady's in the office are great ! Thank you Wendy and Melissa for your excellent customer service

Both Melissa & Wendy I found to be of the utmost professional & excellent customer service skills!!! By far both ladies are very warm & friendly!! Very much a pleasure doing business here!! Thank you!!

Convenient location for me...Friendly, knowledgeable sales staff. Melissa and Wendy explained all of the options, services, and prices..very helpful! Only there for a a short term, but will use PS again when needed.

Thank you Wendy, awesome and great customers service.

Wendy was great... She helped me right away and was very friendly. She went out of her way and walked me to my storage to make sure that I knew how to open it with the new locks that were put on. Wendy has gone above and beyond. She is great!!!

Used this public storage for a couple months while we moved out of our Auburn home. Wendy, the manager, was very kind and helpful as it was my first time renting a storage unit. Facility is very clean and I felt safe leaving my stuff there! Very convenient hours as well.

Trying to rent a unit, Wendy helped me to find it, she is a very nice lady, great customer service experience

Very helpful staff, friendly service, and clean facility. I would highly recommend this place to friends and family!

Mercedes was very helpful. Space very nice. Easy to move in

Mercedes is always friendly and super nice to me. She is always there to help in any way she can. Great customer service and totally awesome employee deserves a 5 stars in my book.

Rented a unit, Wendy was very helpful. Came back few weeks later to get a smaller unit and Wendy was a big help transferring me to a smaller unit with no problems. She always has a smile on her face, and is very professional.

Mildew all over my sofa and other items, had to dump it because it was so bad.

Easy to reserve, good pricing

Thank you for the help

Wendy and Mercedes were very helpful! thank you!

Mercedes was great and helpful. Great customer service☺

The staff was polite and knowledgeable. Property and unit was clean. Wendy was very polite, helpful and cheerful and informative pertaining to the rental of a unit.

Mercedes is a pleasure to work with. Always quick and friendly.

Mercedes was so great.

Excellent service, very helpful moving in.

Stellar customer service! Wendy was great to deal with :) I actually chose a different public storage, and she helped move all my information to save me time...A+

Wendy is such a sweetheart, was always so helpful and friendly. Only thing is, I was kind of disappointed in the storage quality; some of my belongings had gotten moldy due to moisture, and I found a dead rat in the unit and some droppings in a few boxes of mine after evacuating my storage space.

mercedies was very helpful. kept me well informed of everything that was going on. excellent employee and asset for public storage.

Wendy was wonderful to work with. We got everything moved in quickly.

Wendy was very helpful from first time we visited. Helped us determine the size of unit and things to consider when storing items.

Last week I went the Public Storage on R st. to purchase moving boxes. I received the best customer service from Mercedes. This young lady was so helpful and pleasant. I will definitely consider this storage when I need more moving supplies.

Fantastic experience! Definitely glad I stopped in!! Wendy was very helpful and definitely made the move in easy and painless.

We went to see about the units available and were happy with the cleanliness, prices and the helpful lady behind the counter. Some ONLINE and over the phone information was well hidden or left out entirely like the startup fees. These only came up at the office in person but were nicely explained by the lady. I have moved a few friends and family but Wendy had some advice even I had overlooked. All in all, in person was the way to go. Thank you Wendy for helping us get set! David

Thank you Mercedes

Wendy was amazing and super friendly. She handled everything so professionally I really appreciated it. I feel like my stuff is safe with her there. They should give her a raise and a promotion!

Kristina rented my husband his unit , and was very helpful with making sure we had what we needed. Public storage needs more employees like her! She asked if she gave us 5 star service and if I could give her a 10 I would! She answered all our questions and made us feel very comfortable! Thanks again!

Joyce is amazing great customer service but caring as well. I recommend anyone to Public Storage great place to store your stuff.

Great service. Very helpful staff and customer service