Unfortunately the storage unit I rented is not secure. The walls are made of thin plywood which can be easily tampered with. My unit had a hole which led to the adjoining space. Anyone could easily get to my property had I moved my stuff in. I immediately cancelled same day and have yet to receive a refund for the month I paid for in advance, when I didn’t even get to move in on the first day. No one was in the office during office hours and very hard to get ahold of via phone. Customer service lines are impossible and the chat reps always seem to be unavailable during business hours. I just want my money back.
Mr. Singh was very amazing
and very polite, helping. He made things easy to understand.
Great customer service, friendly staff.
Great customer service and very helpful
I was there to do inquiry on renting. Mr Singh provided me expectional customer service . He is very knowledgable person. He treated me with respect and care.
Signh is very professional and knowledgeable. Thanks so much.
When I visited to inquire about rental storage units for items in my garage, Singh was incredibly friendly and helpful. He was so patient and answered all of my 101 questions! 🙌 He even showed me the stairs leading to an upstairs unit since I was worried about climbing too many stairs. In the end, I ended up renting a different unit from the facility, but I really appreciated Singh's assistance! If you're looking for storage and don’t require climate control, definitely check them out! 📦✨
Singh was very good way to talk with customer and he explian me to how to open app with gate
Amazing customer service. Singh is a great guy!
Singh was very helpfull to me open gate via with app thanks
Excellent service. My property manager Singh is wonderful and patient and goes the extra mile to make sure that one is satisfied as a customer.
Singh give us very fantastic and good customer service
Singh give me best customer for me I recommend to stop here
I wish I could have left a better review for this location. However, Mahfuza which was managing this property when I was in need of assistance was absolutely terrible. She had no idea what she was doing when it came to transferring from one unit to another nearby unit - almost costing me hundreds of dollars. I made sure to contact and discuss the details of my transfer the day prior and when I came the very next morning - which I was informed by Mahfuza to do it was a completely different situation. The associate then tried to lie to protect themselves when my records indicated differently as to what was discussed and when. Also, she sat on her phone instead of taking the situation seriously until I had to bring in another individual to assist with getting to the bottom of having this whole situation resolved. In short, a 30 minute move turned into almost 2 hours because Mahfuza was the only associate on the grounds and had no idea what she was doing. After having this experience it made me not want to keep my items with Public Storage any longer.
Singh did a wonderful job in assisting us in obtaining a larger storage unit and in closing out our smaller unit. Mike
Best customer service provide
Mr. Singh was very professional and very knowlegdable. Will definatley come back to this location . Keep it up
Thank you good customer service
Thanks for helping me thank you for always good customer service
Thank you for your help today
Excellent customer service
thank you good customer service
Thank for your help today
Thank you for your help today Mrs Ana
Ana, was AMAZIIIINGGGGGG! Great customer service, answered all of the questions I had ( a million) very patiently. Will recommend to friends, family annd coworkers and my go to forever! Thanks Ana!
They don’t fallow to auction procedure. Very unprofessional. I got the unit from the auction but my unit was given someone else. The reason is so ridiculous, someone payed $10 more… very rude!!! Just drove 1 hour for nothing. Have to drive 1 hour to go back my home. Called the auction agent and they told me that this location is at fault and didn’t fallow the auction procedure!!
Thank you young lady for helping me with my payment
good costumer service!! thank you Ms. Ana I was satisfied!!
Great customer service!
Thank you for your help !
Thank you for helping me with my rental Mrs Ana
Thanks Mrs Ana for your help with payment today
Extremely rude! Mahfuza Refuses to put a work order in for my unit to have its light checked/fixed. I am going on 3 months in my unit and no lights have been installed although we have been requesting maintenance since Day 1. I hope to find the owner’s information online as she refuses to provide any member of management’s contact information and also could not give me a day or timeframe I could expect to see a change. Mahfuza smirked and grinned as if she was very satisfied with her performance when I stated that I would be reporting her behavior. Please put a light in my unit!! That is all I need! Oh and when I arrived, the entrance door was locked and no one but a purse was at the desk. It took Mahfuza quite a while to get the door open as the door evidently had mechanical problems. This is a safety hazard! OSHA should be called if any other customer arrives and feels the employee’s safety is at risk!
I am so greatful Ana. Thank you for taking the trouble to help me :)))))
Thanks Ana for helping me with payment
Thank you Ms.Ana for you help!
Gracia Ana por su ayuda y buen servicio al cliente, me encanto su ayuda :))))
Thank you for all your help Ana!!!! 😍😍😍😍😍😍😍👌👌
I so appreciate Ms. Anna for being helpful, nice and kind to my son and I!!!!!!!!!!!!!
Ana and Ali were very congenial and helpful, offering to go above and beyond to provide exceptional service, to assist with the logistics of my business needs. Mike
Un buen lugar, es grande y limpio. Cuidan las instalaciones y el personal es amable
Thanks Singh for great customer service and thank your service in public storege
Exelent location and good service the front desk people very polite
Singh gave me a great customer service experience and
when I stop in he is very polite and informative, I highly recommend!!
Singh is very outstanding person. He was very passionate and courteous helping me with my needs getting space for my goods. With his smile, it kept going on the rest of day positive.
Thanks a lots, keep up good work and hope to see you next time.
Hi
Every time I stop by in my storage, for any reason Mr Singh taking care of me, I am very satisfie with his service he always have nice smile on his face which promotes his personality.
The employee who’s work here his name Singh, he show me good unit which I want, he explain me everything each each step by step
Thanks Singh, you doing great job in public storage
I had a great experience checking in and getting my storage unit. It is a very clean place. Singh was extremely helpful and polite. I have had a unit before at this same location and came back. I always have a wonderful experience here. I'd definitely recommend this Public Storage.
Thank for your help today Ana
Thank you Ana for your help today
Thank you Ana for helping me
Good customer service
An employee even helped me bring my kayak up to my unit.
Property Manager, Mr. Yadwinder Singh was very patient with me , explaining rental options and got the best value for my needs. Very efficient with the computer and courteous dealing customers.
Thank you for your help
Good customer services
Thank you for good customer service
Thank you Ana for your good customer service
Patty at the Lorton location was super helpful and friendly 😀 Great customer service!
Great customer service by ana
The manager at the property Syed is always very helpful interacts with me in pleasant way and help me and answer all my questions
Great 👍 place, Kevin is always friendly and helpful 🙌👍
The property is clean, secure and well lit but what really makes it shine is the property manager. I have spoken to Kevin several times with general questions and he is so pleasant and helpful.
Kevin was absolutely the best . He made sure he was so helpful in helping me understand what was the best options for me! Also he was very patient with my 1 million questions as well thanks so much Kevin !!!!
Dear reader,
Let me tell you about this little gem-of-a-certified grouphome for inanimate objects. It's clean, safe, and, the staff is just marvelous. Kevin was a doll in getting me set up with my sheshed for my obligatory personal items and made the process a breeze. Will be coming back here... And not just cuz my stuff is piled into one of those cells 😉 give them a pizza party!
They will not answer the phone nor are they at the property. The only thing they are good at is taking money and not allowing any human interaction. Be careful doing business with them
Beware...I started at one tate..no more than 4 months later and they increased the rate.When I called all they said is they have the right to change rates. . Any reputable business would at least give you a year.. Not a months notice after you just moved in...
Good and promt customer service as well as open on columbus day
I had an amazing visit, Kevin my public storage manger, was very helpful and informative in helping me decide on a unit.
Julia was very friendly and helpful both in person and on the phone. She helped me with two temporary storage units that were nicely priced compared to other local companies. Thanks, Julia!
This place is great , I appreciate the help and assistance the worker did to me. I recommend this storage facility just incase you guys are looking for one .
I can’t say how much I was so pleased with the whole process working with Kevin to get my unit for my grandma thanks again Kevin for all the help God bless
Kevin was excellent help. Quick and efficient sign-up.
Es una lugar seguro Kevin el manager es muy amable
Kevin was so amazing with his assistance literally one of the nicest ppl I’ve met! Clean property excellent lighting 5 stars!
Helpful staff and clean property!
Awesome service! And 2nd month was free
Probably one of the best experience I had at a storage facility. Was very surprised of how great this specific location was on how knowledgeable and having a “Your stuff will be protected” type feeling! Thanks to Kevin I am in the process of moving and needed info of how the process was to obtain a unit and he helped step by step and easy to understand. Thank you! Hope to see y’all soon.
Property is well maintained and the manager made my move way easier than before
manager made moving very easy. very helpful and knowledgeable. definitely recommend this location
Property manager is friendly and helpful and the location is clean and easily accessible from the highway.
Kevin was extremely professional and helpful! He made the entire process so easy yet informative. I would definitely recommend this location!
Normally I have such a hassle with these places but Kevin was the best and helped me so much. And he was so easy going. Couldn't help but smile talking to him. 10/10 hands down