Public Storage Self-Storage Units at 8514 Telegraph Road, Lorton, VA

Singh was very helpfull to me open gate via with app thanks

Excellent service. My property manager Singh is wonderful and patient and goes the extra mile to make sure that one is satisfied as a customer.

Singh give us very fantastic and good customer service

Singh give me best customer for me I recommend to stop here

I wish I could have left a better review for this location. However, Mahfuza which was managing this property when I was in need of assistance was absolutely terrible. She had no idea what she was doing when it came to transferring from one unit to another nearby unit - almost costing me hundreds of dollars. I made sure to contact and discuss the details of my transfer the day prior and when I came the very next morning - which I was informed by Mahfuza to do it was a completely different situation. The associate then tried to lie to protect themselves when my records indicated differently as to what was discussed and when. Also, she sat on her phone instead of taking the situation seriously until I had to bring in another individual to assist with getting to the bottom of having this whole situation resolved. In short, a 30 minute move turned into almost 2 hours because Mahfuza was the only associate on the grounds and had no idea what she was doing. After having this experience it made me not want to keep my items with Public Storage any longer.

Singh did a wonderful job in assisting us in obtaining a larger storage unit and in closing out our smaller unit. Mike

Best customer service provide

Very respectful

Mr. Singh was very professional and very knowlegdable. Will definatley come back to this location . Keep it up

Thank you good customer service

Thanks for helping me thank you for always good customer service

Thank you for your help today Excellent customer service

Thanks!

thank you good customer service

Thank you good service

Thank for your help today

Thank you for your help today Mrs Ana

Ana, was AMAZIIIINGGGGGG! Great customer service, answered all of the questions I had ( a million) very patiently. Will recommend to friends, family annd coworkers and my go to forever! Thanks Ana!

They don’t fallow to auction procedure. Very unprofessional. I got the unit from the auction but my unit was given someone else. The reason is so ridiculous, someone payed $10 more… very rude!!! Just drove 1 hour for nothing. Have to drive 1 hour to go back my home. Called the auction agent and they told me that this location is at fault and didn’t fallow the auction procedure!!

Thank you young lady for helping me with my payment

good costumer service!! thank you Ms. Ana I was satisfied!!

Great customer service! Thank you for your help !

Thank you for help

Thank you for helping me with my rental Mrs Ana

Thanks Mrs Ana for your help with payment today

Extremely rude! Mahfuza Refuses to put a work order in for my unit to have its light checked/fixed. I am going on 3 months in my unit and no lights have been installed although we have been requesting maintenance since Day 1. I hope to find the owner’s information online as she refuses to provide any member of management’s contact information and also could not give me a day or timeframe I could expect to see a change. Mahfuza smirked and grinned as if she was very satisfied with her performance when I stated that I would be reporting her behavior. Please put a light in my unit!! That is all I need! Oh and when I arrived, the entrance door was locked and no one but a purse was at the desk. It took Mahfuza quite a while to get the door open as the door evidently had mechanical problems. This is a safety hazard! OSHA should be called if any other customer arrives and feels the employee’s safety is at risk!

Gracias Ana por su ayuda

I am so greatful Ana. Thank you for taking the trouble to help me :)))))

Thanks Ana for helping me with payment

Thank you Ms.Ana for you help!

Gracia Ana por su ayuda y buen servicio al cliente, me encanto su ayuda :))))

Thank you for all your help Ana!!!! 😍😍😍😍😍😍😍👌👌

I so appreciate Ms. Anna for being helpful, nice and kind to my son and I!!!!!!!!!!!!!

Ana and Ali were very congenial and helpful, offering to go above and beyond to provide exceptional service, to assist with the logistics of my business needs. Mike

Un buen lugar, es grande y limpio. Cuidan las instalaciones y el personal es amable

Thanks Singh for great customer service and thank your service in public storege

Exelent location and good service the front desk people very polite