Public Storage Self-Storage Units at 2995 Gallows Road, Falls Church, VA
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 50/moSmall 5'x5'
$ 50/mo $66Best Price Label
- Climate Controlled
5'x5'Online only price$ 61/moSmall 5'x5'
$ 61/mo $81Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 79/moSmall 5'x10'
$ 79/mo $105Best Price Label1 unit left!
- Climate Controlled
5'x10'Online only price$ 80/moSmall 5'x10'
$ 80/mo $107Best Price Label1 unit left!
- Climate Controlled
5'x10'Online only price$ 88/moSmall 5'x10'
$ 88/mo $117Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 103/moMedium 7.5'x10'
$ 103/mo $137Best Price Label
- Climate Controlled
7.5'x10'Online only price$ 103/moMedium 7.5'x10'
$ 103/mo $137Best Price Label
- Climate Controlled
7.5'x10'Online only price$ 114/moMedium 7.5'x10'
$ 114/mo $152Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 128/moMedium 10'x10'
$ 128/mo $170Best Price Label
- Climate Controlled
10'x10'Online only price$ 147/moMedium 10'x10'
$ 147/mo $196Best Price Label1 unit left!
- Climate Controlled
9'x20'Online only price$ 148/moParking 9'x20'
$ 148/mo $197Best Price Label
- Uncovered parking
10'x10'Online only price$ 166/moMedium 10'x10'
$ 166/mo $221Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 244/moLarge 10'x15'
$ 244/mo $325Best Price Label
- Climate Controlled
10'x15'Online only price$ 246/moLarge 10'x15'
$ 246/mo $328Best Price Label
- Climate Controlled
10'x20'Online only price$ 312/moLarge 10'x20'
$ 312/mo $415Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Falls Church
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Falls Church Storage Units Near I-495, Route 50, and Route 29
Falls Church storage is convenient with this location near I-495, Route 50, and Route 29. Public Storage in Falls Church is also accessible to I-66, making it ideal for commuters heading to Arlington or Washington, DC. This location is also near the Inova Fairfax Hospital.
Make your drive to work more serene by storing all those tools, sports equipment, and odds and ends that have been rolling around in your car trunk in one of our 5x5 storage units.
If your home has been feeling cramped lately, offload seasonal items, luggage, and small furniture in a 5x10 storage unit and feel at home in your space again. If you have more to store, our 10x10 storage unitsare popular to stash items like couches, armchairs, large boxes, and more. 10x10 storage units are especially great for anyone who has downsized recently.
If a home renovation or remodel is on your to-do list, grab a 10x15 storage unit to get your belongings out of your way while you work.
Just a half hour away from Washington, DC, you don't have to be a capital commuter to enjoy this location's proximity to the city. After you've stored your stuff, take in the river views at Potomac Overlook Regional Park, enjoy shopping and dining in Georgetown, or visit the historic Washington National Cathedral.
Make the most of your self storage experience with our eRental program, which lets you book a contactless move-in right from your device. For a more modern storage experience, pick Public Storage.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 550)
Neadea was great ! I had a good and easy experience and everything was smooth came in and everything was clean and refreshing she told me everything straight forward and I had a great experience today ! :)
Neadea was wonderful, very knowledgeable friendly. Excellent customer service skills! Warm and kind smiles..
Neadea is always super helpful and very knowledgeable any time I’ve needed her help.
Great prices. Clean. Accessible. Nice and helpful property manager. I wish there were more flatbed carts. They are often in use. So bring your own hand-truck if you have heavier items.
We have maintained 3 storage rooms for over 3 years at the Public Storage on Gallows Rd, Falls Church, VA. As you all know...they start you out at low rental rates and with time, they increase the rental rates once you're hooked. They don't reward long term customers. So, this is not a 5 star review on Public Storage...it is a review of the office staff, especially Mohammad. He is very pleasant to work with and more importantly, he is a very honest man. I accidentally left my pocket book on the counter in the office. We were organizing the 3 rooms and I did not realize it was missing for some time. I panicked once I realized my pocketbook was missing. While heading out to check my car, I walked by the office and spotted it. It was never touch. I also realized Mohammad had tried calling to alert me. So nice to know there are still honest people amongst us!
Neadea the property manager is an absolute gem! She looked out for my mom with pricing and directions. She’s so sweet and funny. I highly recommend this location.
neadea has one of the cleanest, most organized, and managed storage facilities in all of Virginia. Perhaps the nicest one i ever been in. Only suggestion would be to add a for emergency situations and or chariable gestures, a community outlet See you again soo ‼️
Everyone says… if you need storage, you have too much stuff. Well not only is that not true, you need to store your belongings here. Neadea will not only take care of you, she will treat your belongings like her own. This place is clean and spacious, nice lighting is a plus! Ask for Neadea, she cares and it shows.
Neada provided excellent customer service. Wonderful personality, extremely helpful and knowledgeable. I would recommend this location to anyone with storage needs.
Nadia/like the service ☺️
Great, easy, quick and friendly check-in and process with Neadea!
Neadea is Amazing and very informative she explained the process in every aspect! I recommend this Public Storage! She’s the best!
Absolutely the best!!! Amazing customer service!!!
Neadea was big help today with finding out information for me and assisting me. Great personality and a major help 🥰
Neadea is very knowledgeable. Good with her coustmers. I will recommend this stor to my friends
It was amazing to meet the property manager Neadea.. she help me understand and through the process of knowing the e-rental.. She truly keeps her customers satisfied and her tour of the property and building was wonderful and beyond clean.. Thank You so much 😀🙂
Mr was very patience the units that I needed and nice and respectful and thank you very much
Normally, I don't write reviews, but after my wonderful encounter with Mr. Gupta, I can't help myself. I'm eager to use public storage for the first time because I have never done so.
Property manager Neadea was super helpful and helped me transfer my space over to a smaller unit and was super kind and considerate. She knew what she was doing and was happy I came by on her shift.
I have been renting space at this location for close to 10yrs. I met Neadea the property manager at this location. If you have not met her I highly recommend you meet her. She is super nice, professional and really wants to make sure that her customers are satisfied with their rental property. She talked with me and learned more about my rental needs and provided concrete options for us to consider that meet our financial and physical rental needs. I am so glad I met her and thank you Neadea for your incredible service.
Neadea, was super friendly, great customer service, clean facility, and it's nice and cool inside. She went out of her way to make me feel comfortable as a customer. 10 out of 10 would recommend.
Easy to move in. Property manager has some bling.
Neadea the property manger is very nice and place is super clean .
Even though I wanted a drive up storage for ease of access , I chose this location because it is clean. Neadea helped me through transferring my unit location after I made an error booking at a different location. She was patient and assisted me in selecting the best unit for all that I have. She has been so helpful anytime I visit. I called once when she was out, and I didn't get the kind, professional response I was used to, so I decided to return when she was working.
Great location, good loading space, and also Neadea is fantastic manager she an expert and knows the place in and out.
The property manager, Neadea Brown is best when it comes to customer service, and the store deserves her being there for all that she does. I can’t explain how much good and excellent service she does for customers and more, especially keeping the facility clean at all. Neadea definitely deserves to be recognized for all that she does for the store and the customers her greatness definitely deserves to be protected. 🏻🙏👍🏻
The property manager was incredibly helpful and prompt with her service. The facility is very clean and accessible.
Property manager Neadea was amazing with her personality and customer service experience.. I definitely 💯 give much more than 5 stars ⭐️ she deserves over 10 stars ⭐️ Thank you for all your help and patience..
Neadea is great! Very friendly and happy. Was a great experience.
Neadea was amazing!! Very helpful and so sweet!! She took her time to give me all the information I needed and answered all of my questions. 10/10 customer service! :)
Property manager Neadea was remarkable because she was muilt-tasking with 3 customers*••wonderful service ando unit was clean ando building too•• Thanks You so much
It was very good and fun to get my room store with Nedea, she was very good multitasking person I loved her.. she is wonderful intellience.. Thank you so much for all your help.. ☺️
Property manager Neadea.. she was wonderful in helping me on my account..Her customer service was outstanding.. Neadea greeted me with a smile. Thank you so much ☺️
Neadea was super nice and helpful. The storage rooms are super clean too.
Excellent customer service!
Excellent costumer service by Neadea. So helpful :)
The facility is clean. The storage units are new and in pretty good conditions. There are only 3 moving cars to carry stuff to the storage space, hopefully more carts are added
Property Manager Neadea, was welcoming and pleasant to interact with. Gave us a tour and we all smiled all the way to the choice of the storage and back to the signing for the storage unit. I will always recommend others to this storage location. Best 👌
Neadea has been very great and helpful. She gave me a very warm welcome and calmed my nerves. I was not sure where to start. The facility is very tidy and well kempt. I was also able to get a comprehensive explanation on the whole storage process , which was golden for a first timer! Definitely made my moving experience so much better. I am very grateful and look forward to referring other people. Thank you Neadea!!! Giving you 10 stars for your stellar service!!!
Great location, good loading space, and also Neadea is fantastic manager she an expert and knows the place in and out. She also takes great care of the property so you are in good.
I want inform public Storage about amazing property manager Neadea and she gave a wonderful smile/with a friendly personality..I felt very welcome because she made me feel comfortable..Her customer service is outstanding 👏 Public Storage should recognize her from being professional..Thank you Neadea for your kindness🤩😍
Property manager Neadea is so helpful, she found me a great unit at a great price in a cool climate controlled room. Thank you Neadea!
Neadea is Very helpful and patient with this lady. But I rented at 2995 gallows and Neadea has been the outstanding property manager at the location..
Property manager Neadea was absolutely amazing in answering questions because of the 1st. Rent unit and know what specific requirements and space. All in all great place and customer service and personality
Neadea was very helpful to select a storage unit that fits my requirement. She was very friendly and made us everything easy. Excellent support. Thankful to her 😊
Me gusta! Pero creo que los clientes deberían tener acceso a los baños sin tener que pedir la llave en oficina.
Neadea was very helpful solving my problem when I realized the storage space I’d reserved (but not yet accessed) was going to be too small. She was very friendly and efficient and made everything easy
I rent this storage unit and I have met a man named Mohammad, he is a very nice, kind, helpful, and friendly person.
Excellent service and smooth experience! I appreciate all of the help!
Neadea is the best. She goes above and beyond in helping me. She helped in my obtaining a storage unit at her location. I have 3 storage units, 2 in Aventura, FL and 1 at Gallows Road. Neadea placed the 3 units on Auto-Pay. I lost my key to the Gallows Road unit, and she set me up with new keys. She is very easy to reach. Neadea kept me informed as to when the keys were cut off. My items in storage are very important to me, so to have an extremely reliable Property Manager is a big relief.
Very helpful staff (Neadea) was friendly and gave great information and advice!
Super clean and nice place. What makes me want to write a review is Mohammad. He's one of was the nicest people I've ever met and he's super accommodating. 10/10 facility and staff.
The staff Mohammad has the best service EVER!! He is kind, sweet! He is so helpful
Muy buena atención de Neadea
I had a storage unit at the Gallows Rd location for a number of years. When I was ready to terminate my contract the Manager Neadea was Godsend. I was on a very tight time schedule and had to have the lock cut as I had lost my key. She offered me a rare option of having her brother help me clear the unit as I had no one else. He was there at the location as promised and he and I were able to account for all the items in the unit in record time. Having accomplished that was a huge burden off my plate. Couldn't have done it without Neadea's efficiency and generosity. Thank you very much Neadea and David!!
Uno de los mejores lugares que puedo recomendar para guardar tus pertenencias, tienen aire acondicionado excelente costumer service Neadea te ayuda de principio a fin buenos precios yo los recomiendo
Ishara was great! Very Helpful!
I had the best experience finding storage unit. Neadea, the property manager, help me found a storage unit to my liking and made my first time buying a unit very welcoming.
Neadea property manager is the best, very sociable, very helpful, and very competent and very nice, again the best.☺️I would give her more than five stars , like 10+.
Im very happy with Neadea the property manager. She’s very professional and excellent. The building is always clean inside and out 💕
Clean facility, friendly staff, easy in and out.
Excellent customer service from property manager Neadea and she keeps things very clean and welcoming.
Neadea was very helpful, excellent customer service.
Neadea was a great help our family and I felt welcomed she gave us a tour of the storage unit and helped us choose the right storage for us.
Neadea, the property manager, has a great disposition and provides great service!!!
Outstanding service by store manager Neadea she deserves a raise. Very committed to her job. And above all she keeps the storage super clean
Great location and the property manager (Neadea) is a pleasure to work with.
Excellent service especially by the property manager Neadea.
Neadea runs a tight ship here. She was incredibly helpful in choosing a unit that fit our needs and budget.
The facility is great. Neadea, the property manager is fantastic. She helped me upgrade my storage when I booked the wrong size on the day of the move. Really helped take the stress out of things.
I had a great experience checking in with Neadea. She’s so kind and helpful! The place is very clean, and I love the climate control.
Neadea the property manager was super helpful and very professional in helping me navigate the building and troubleshooting any technical difficulties that came up while trying to access my storage unit. She is friendly and easy to talk to. Renting a storage unit is so easy because I did everything online and the prices fit any budget.
I called today to get some quotes, as I will soon be moving to the area. I spoke with Tina, who was absolutely AMAZING! She took the time to go over various sizes of units, as well as pricing for each. She was very thorough, and made me feel that my personal belongings will be safe and secure with this property. Again, thank you Tina for the outstanding customer service you displayed today. I will be in touch as soon as we get our moving date figured out.
Tina proved an absolute rockstar in assisting me find a unit in very short notice. She printed all the available units and personally walked the property to showcase. Tina displayed all the top notch qualities expected: professional, knowledgeable, and adaptable. And she did it all with a smile! Thank you!!!
⁰Neadea is perfect Very kindly❤️
Great service! Neadea was very helpful and professional. She keeps the facility very clean. The service was quick and everything went well.
I really wanted to say thank you so much for having Neadea with your company. I have not met anyone who was professional, knowledgeable, and one who knows what customer service means to the operations. She is just an excellent customer service oriented operations manager who inspires many of people like me who is in the people business. Neadea, thank you so much for having so much patience with me today and share your great insight. Thank you for treating me with respect.
We have had very positive experiences here! Neadea is professional, friendly and super helpful— and she keeps the spaces spotless!
Muy buena 👌 nead3q
Property manager Neadea has amazing customer service.. and Public storage should be proud of Neadea and promote her for her wonderful Customer service.. Thank you Neadea for everything,☺️🎇
Good storage space. Clean facility. Helpful staff
The property manager was awesome to talk too and very helpful .
We used this storage facility for several years and had a great experience. Neadea was very helpful. The only issue we had was there are not enough carts available for use.
I would strongly recommend this facility to anyone in need of storage space. A special thank you to Neadea who is very helpful and always courteous.
Today I called about my bill with public storage and your associate Neadea was very helpful and you could tell in her voice she enjoyed her job. Great asset to your company.
Neadea was very kind and amicable. Got me what I needed fast and a good price.
Neadea has been such a great person at the public storage on gallows this was my first time doing storage and she made me feel so comfortable ❤️
Gm Mrs Neadea is a very good person and she have a gud personality and very helpful
Neadea did a great job helping me get started with my rental.
Unit Property Manager Neadea. I am more than please with her professionalism and how she took care of my reservation giving me the best option for me. She is a great asset to your company, your district should be proud of her. I will recommend this store to everyone. I really fell welcome and that she appreciated my business. Please recognize her for her customer service that are super
Neadea gave very good Customer Service and ave greeted me with a wonderful smile and the facility was very clean
The customer service was great the facility is clean and the manager Neadea was nice
It was truly amazing to meet the property manager Neadea and she greeted me with great service and her customer service experience was outstanding. Neadea help through the process of understanding the E-Rental. 😃 Thanks for your awesome help. My space was perfectly clean and the right size 😃Above 10 stars ⭐️
Just left this location where Neadea gave me a personal tour of 2 unit sizes. The facility was super clean, quiet and she answered all of my questions which allowed me to complete my purchase online, which was smooth and easy. So glad I met Neadea and I feel that my belongings will be safe as long as she’s in charge
If you plan on getting a storage unit...BEWARE OF RANDOM UPCHARGES. They increased my rent TWICE. The first time I let it slide because they said they would charge more depending on the location. The second time was NOT okay. I didn't receive a notice whatsoever. When I brought it to someone's attention, they couldn't even give me a reason why I was being charged more. I cancelled my unit immediately. I shouldn't have to be paying the full month nor the fact that it was 30% more from my original payments.
Neadea was gracious, she was on her way out and made sure that we were accommodated . Assuring that we were able to find the space we needed for our personal belongings
This is the best Public Storage facility in the area. Been here since 2016 & its also always very clean. The property manager, Neadea is incredibly helpful, professional & so kind. She walked me through every detail of moving into a smaller unit, with such ease. I am so thankful for her & am a very happy customer! I highly recommend this PS & for a pleasant experience just ask for Neadea. 😊👍
Neadea was amazing in setting up my storage. The facility is very clean and so happy to have my belongings here now. Thank you!
thank you Neadea for helping me you are great person ❤️
I stopped by this location by happenstance as I was passing by. The prop manager, Neadea, could not have been any more helpful, and pleasant. She was not pushy in the least bit, and was amiable. I vented to her about my displeasure with the manager of the rental I had at another storage chain at that time, and she provided a sympathetic ear. Two weeks after my initial talk with Neadea, I rented a unit here. She is informative and takes pride in the cleanliness of the premises, as evidenced by how she tends to it. I would wholeheartedly recommend this place to anyone looking for one!
Great service 👍
Mohammad was excellent in every way. Courteous, efficient, and knowledgable. Neadea was the same as well.
Neadea is a Saint as she helped out a dire situation become manageable and brought peace to a stressed situation with black and white, professional direction! Thank you Neadea!!!
I was greeted by the property manager Neadea she had great customer service and I happy to see the office clean and well organized. Has I was walking through the building on my to see the unit I also notice that the building was clean including my space.. Thank you for your patience and your amazing service with a great smile..😀😃
I am impressed from the parking lot to inside where my unit is and how clean this place is always smells good always a great energy when I walk in keep up the good work manager
Clean, friendly, professional manger Neadea showed us around.
Incredibly courteous service. Front desk managed a room of a few people in a timely manner. 5 stars on how clean the place was.
The place is very clean And very good customer service
Naedea the Property Manager and her team were great help!
Neadea the property manager is very helpful! She took care of any issues very promptly and was wonderful to work with. The building is very clean and always felt safe.
Property Manager Neadea really made sure my rental went smoothly. She has attention to detail to prevent confusion or delay. Clean site and great customer service. It makes me feel at peace keeping my property here. Thanks, Neadea!
The property manager was so helpful. She showed me the unit I was interested in and went over pricing.
Wonderful experience with Neadea with helping us move out. Absolutely lovely
Love love love Neadea can’t do it’s without her Great person to work with
Neadea the property manager is amazing. She helped me find the perfect unit for my budget so she saved me money by reserving it online.
Great service and staff Property manager: Nadea was very helpful and friendly during the weekend.
This is a great facility. And Neadea and other employees were so helpful. I’d recommend it wholeheartedly.
Neadea provided me with excellent service, and made it easy for me to rent. Facility is clean, and secure. Thanks!
Neadea has been amazing! The facility is so clean and there are lots of cameras. I feel really safe not only leaving my things here but also running back and forth as a real estate agent. The access is really easy as well. I’m excited! This has been the easiest part of my move thus far!
The facility has amazing property manager Neadea she has awesome customer service. She makes sure the building is clean has will has the outside property..When I rented my unit it was very well maintained and cleaned. Public Storage should be very proud of the success she offers in customer service..she cares about in what is accomplished an cares about her customer's experience. I give her much more than 10 🌟 stars...
Great service Neadea! So helpful w the bigger cart. So clean too!!!
Neadea, the manger was super informative and extremely friendly. Talk with her!!!Storage facility was clean and very nice.
Experience was very convenient, quick and easy
Excelente atención al cliente
Customer service here was awesome ! Thank you Neadea for your patience and service
I want to thank property manager Neadea for all her hard work in customer service and being kind to everyone including myself. Please give her a promotion for her excellence. She's wonderful person and property manager for gallows location!
NEADEA was wonderful and amazing in helping us with our packing supplies and needs! Thank You!
Great Job I was at the Public Storage on Gallow Rd twice this week to add and remove items from my unit and the Manger on duty was the most helpful person that I have ever ran across while being a customer. She was very nice and has good Customer Service quality. My hats off to Neadea.
Property manager Neadea was super helpful and kind. She made our experience at Public Storage go smoothly
This is a great place to store your belongings. Management has been great and accommodating with all my needs. The location is always clean, including the bathrooms. This is definitely a place to use for your belongings.
Don't normally post reviews. But what an absolutely horribly run storage unit. Have had this unit for 3 years, maybe 4. Customer service is useless and the district manager, to whom you get referred, Chris, never returns calls or messages. You are on your own here. Now, trolleys are locked away and not available unless the manager is there, and frequently isn't. Great if you want crossfit pushing a sled or never want to move anything. Otherwise, go elsewhere. If the last three times I went to the facility had been a household moving day, I would have been SOL with the trolleys locked in mgr office and no one working. The facility is great - clean, climate controlled, and secure. You just can't count on getting access to your things. Zero stars
Hi my name is call Sulaiman koroma I went to the store location gallows road I meet the property manager Neadea she is very respectful and and polite she help with my customer needs she is a great worker's and a leader she is the type of people that the business need great personality 😊 public storage you are lucky to have a great property manager neadea she's amazing.
Neadea was soooo helpful! Excellent customer service, clean office and facility! Recommend highly!
The customer service is excellent and the property manager Neadea is a sweetheart who greeted us with a beautiful smile and helped us with every information we needed.
Property manager neadea had provided excellent customer service and with professional service and helpful. She had patients with our language in talking also with my daughter that she thought property manager neadea had outstanding greatness.
Out of the two years my husband and I have lived in northern Virginia we have never met someone as helpful, personable and sweet as Mohammad. We originally came to check out the place before deciding which storage facility we were going to use but after meeting Mohammad we are sold. It is so hard to find good service and good people these days.
This property manager Neadea was amazing customer service which I never had she is wonderful respectful and professional and the unit was clean and well thanks
I want to thank property manager Neadea in providing excellent customer service. She gave me a tour of the facility and the unit was clean and right size for me to rent from Gallows. I high subject to see the property manager neadea for excellent customer service. Public storage Is very lucky to have a property manager neadea and I give all respect.. Promotion for her experience. 🙂😇
Property manager Neadea is truly amazing in management and customer service. Neadea you deserve all the Best wishes and quality of being your best has a property manager ☺️ Hope public storage realize that they have a awesome property manager..
Neadea, the property manager, was so helpful with every aspect of my move-in! The property is sparkling clean. From the moment I walked in, she was friendly, helpful, truthful, and just overall awesome! She helped me with a unit transfer and made the process as easy as possible. Highly recommend this property and speaking with Naedea - she’s the best!
Neadea is awesome! We were greeted right away and got a personal tour!
Neadea friendly person ! Thank you soo much!!!
Thank you. This place is always clean and the customer service is awesome. Thank you Neadea , she is the property manager. Always very helpful and kind. I recommend this place. Thanks.
Neadea is so helpful, kind and caring expert every so perfectly. The unit is so nice and clean if I could give you 20 stars I would thank you
The manager, Neadea was just amazing. Great customer service! Couldn’t be happier. Thanks so much 🙏🙏🙏
Great service by Neadea! HOOAH!
I am very impressed with how clean the building is kept. The manager, Neadea, is professional, friendly and knows her business well. Would highly recommend!
Property manager Neadea helped me to access my code to get to my facility and my unit was clean and perfect to size I needed it. She maintained the property in well.
Property manager Neadea is super helpful and friendly. The facility is well kept and very clean. We had a great experience here.
I visited the facility just to gather information. I was received by Mohammad who was very welcoming and helpful.
Nadia Neade was excellent compassionate caring. And welcoming with lot of respect and professional in every aspect place was very clean. She was very accommodating
Neadea was absolutely amazing! She made this process flawless. She was very informative, kind, and caring. I would recommend this location with no hesitation. 😀
Property manager Neadea is fantastic in her office right now its very clean well lit it’s a whole bunch of smiles In addition the units look immaculate the floors were freshly swept the smells were great just an awesome place I recommend Public storage has an amazing property manager please keep her you are so lucky
Property manager Neadea was amazing! Unit extremely clean! Best service ever! For sure worth your time and money!
This experience was so great! Neadea was extremely efficient at helping me help an out-of-state son and daughter-in-law arrange for storage. She explained everything thoroughly to both me AND my son (on speaker phone)!! I would certainly recommend to others!
Neadea have a good experience good at the store Ben she days a good job from helping malcolm out from his belongings and bagg thanks you very much from good service and good smiles 😃 😊 at the store Ben good work neadea
Great work Neadea 🥳
Beaded the property manager was great and have stored items here previously. It is a great plBe
Neadea was friendly and very helpful. Great customer service. Thank you!
Neadea, the property manager, was so helpful with an issue I called her about today. One of the best customer service experiences I have ever had. She was professional, friendly and she solved my issue.
Neadea was great she helped me find the perfect unit for me. She was knowledgeable and the unit and facilities were very clean. This is a great place.
This location has an excellent onsite manager, Neadea, who's been very responsive and helpful. I've had units foer 16 years and been to many locations and this one seems to have prioritized quality staff, which is critical in this industry bc moving can be so stressful! Thank you Neadea for all your help and support!
Property Manager Neadea is the BEST EVER! She has cleaned up the place like it was a brand new site. Very friendly and outgoing personality. Always smiling. Way to go Public Storage for hiring her. Far better than previous property managers.
The facility has the best property manager Neadea very good job and Exellent customer service ☺️
Very nice place to storage! Big elevators, easy to get through. But terrible front desk service, not Friendly, not helpful, especially for those who leave. The lady in front desk needs a service plus training. NO restroom service available. No place to wash your hands even after a long day storing. ( Although restroom are in good condition) Won't recommend this place.
Property Manager Neadea helped us out getting a unit for the month while mom moves stuff around.
I have had storage units at this location for many years. All employees have been very friendly and helpful, especially Neadea, whom I dealt with today.
I Want to thank the property manager Neadea for her quality customer service. She has a friendly personality and cares for her customers. Property manager Neadea keeps the facility clean and maintained and the outside of the property. I recomend Public storage on Gallows rd andPublic storage has amazingProperty manager Neadea..
Neadea was very Helpful. Has made my experience at Public storage a breeze. Give her a promotion!
The Manager Neadea is the best. Helped me in a big way. Thank you!
Very frendly staff. Property manager Neadea is outstanding. So helpful and greeted me with a smile. Thank you for what you do.
The manager, Neadea is very helpful! She's very polite and made me feel welcomed. The facility is clean inside and out.
I am so impressed with the property manager at this Public Storage. Neadea sees that the building and restrooms are clean. She is available and often stops to chat when I am there.
This was a great storage unit location, my belongings were always secure and the building was always clean. Property manager Neadea was helpful and always friendly.
Property manager Neadea is always helpful and friendly. Neadea also try to help with everything. The storage is clean and in a very convenient place.
Had a great experience renting space for the last year. Moved out the last couple days and Neadea was wonderful in making our move out seamless, always with a friendly smile! The facility was spotless as well.
Brasea property manager is very professional and good service I glad I met here I would to recognize the very good service
Facility manger Nadea was great and the customer service was fantastic ! I was able to store and move out my furniture very quickly!
The manager when I vacated the storage unit, Mohammad, was very kind and helpful. The parking lot was icy in spots because it had snowed a couple of days before, and he walked out with me to make sure I avoided those spots and didn't fall.
I would like to say that I have met the amazing property manager Neadea. She had the most awesome customer service and was totally professional. I can definitely say that she keeps up with keeping the outside property and the inside of the facility very much clean. Property manager Neadea always have the kindness and seeing her every time that I need to go in the office she's always greets me with a smile smile. I surely will say that public storage at Gallows Road has a great outstanding Property manager Neadea and the district manager and regional manager needs to know she needs to be recognized for customer service and best property manager for public storage and she deserves so much more. I give property manager Neadea 10+ stars.
I met the property manager Ms. Neadea she was awesome very professional the office was very clean she's sweet kind and generous she keeps her property very clean and well maintained she always greets her customers with a smile. Neadea was very helpful and deserves so much. If there was a higher star rating I would give it to her. Please keep up the good work.
Neadea was very nice very awesome. She's a good worker. A hard worker. Very good customer service. Pleaset to deal with. Over all deserves a good review 🙂
I've had the opportunity to observe this hard working dedicated worker who's very professional firm certious and tactful
This public storage space is awesome!! The property manager Neadea is so caring and attentive to her customers. Every inch of the space is spotless. You can tell she cares deeply about her job, customers, and the property. She is kind and helpful and always excited to see you! If you’re in the area, pick this address for your storage needs!
Property manager was amazing. Very good service 👍🏾
The place is always clean and customer service representative is always very helpful. The person who helps me was Neadea. I definitely recommend this place.
Super nice facility and friendly manager.
The manager Neadea is very kind! Best place for rent a storage.
The storage units are excellent and well-maintained. The units are very spacious and well-kept. Manager Neadea is such a gracious host; she let me in at the end of the day and assisted me in obtaining a storage unit.
Staff is always attentive. Place is always clean and secure. Manager is so attentive!
Neadea was fantastic, great customer service!
I recently switched from a 20x10 to a 10x10 unit, and Neadea was extremely helpful. She explained the process thoroughly and assisted me with finding an appropriate size and price for what I needed. Great experience.
I want to highly say Thank you to the property manager Neadea for the outstanding customer service that she provided all the questions to know and understand the needs for renting a unit. Property manager Neadea also assisted me with supplies to help me in what I needed to properly pack things for my move. The cleaniness if the facility is amazing and she does well in keeping it well clean. She has a very friendly attitude with her customers. I definitely suggest Public Storage to give her a awesome promotion that she surely deserves and I give the property manager Neadea much more than 5+ stars for her customer service I give her a 10+ stars. I hope and understand that Public Storage and District Manager knows the property manager Neadea is one of the best at 2995 Gallows rd storage place. ⭐⭐⭐⭐⭐
The property manager Neadea had excellent customer service in providing all information about my unit and account. She has the highest outcome in quality service and Public storage has the most outstanding property manager Neadea at 2995 Gallows rd has and I highly recommend her for a promotion to recognize her best quality. More than 5+ stars rating.
Neadea, the property manager is amazing. This place is super clean and she is always so friendly.
Great customer service! Credit to Neadea for handling all my questions and needs!
Great location, very safe and the manager is awesome!!!
The property manager Neadea is amazing and Public stoage has a outstanding propety manager Neadea. Excellent customer service that i have ever meet and she keeps the facility very well maintaned and clean I give her much more than 5 stars
Excellent service! Much better than my former unit! Very clean and well maintained. Property manager is very helpful and great to work with. Easy to access and elevators available!
I found Neadea the property manager very professional helpful . I was able to select the appropriate space for me. Thank you Neadea
Neadea was amazing! Facility was immaculate was very helpful and walked me through the whole process. Recommend this place for your next storage location 👌.
Fast and easy, thanks Neadea!
Arrived right at opening and met with Nadea she assisted my friend and I with the access to our storage units. She was super friendly and helpful. Facility is super clean and with easy access! Only issue we had was the conveniency carts provided on-site could use some TLC. Wheels were a bit worn. Other than that great storage!
Public storage is great place to rent and Neadea was super helpful for a first timer. Definitely recommend this place
I have been renting a unit here for a year at this location. And I have always found it to be clean and safe. The property manager, Naedea, was awesome and has always been available to me and was very particular about making sure the place is secure clean and operational. I will definitely consider this location in the future.
Impossible to do anything over the phone or online.
Neadea the manager of the storage facility was great! She called me back immediately to answer my questions and was even working on Christmas Eve!
Ms. Neadea. Has been very helpful, respectful and of a excellent person with a wonderful personality. She’s a great property manager and there storages units are very clean and properly maintain I will highly recommend her to anyone.
It was very clean and we never had any issues; management was always helpful if we had questions. At the time we started renting (a year ago) they had the best pricing in the area for the size unit we wanted. Parking was never a problem either. On weekends you might wait for a dolly to be free, but it was never too long a wait.
Very professional and great customer service! Appreciate Neadea Thank you !
Friendly and professional welcome to our new storage unit rental! It was super easy to book the rental online, to find our unit - which was in a clean and well maintained facility - and Neadea at the desk answered all our questions ask gave us some helpful suggestions. So far, we are glad to have made the switch from our old storage company here! Looking forward to a fresh start :)
Customer Service was excellent and storage unit met my expectations. Kome took time to take us through the application process which was swiftly done. Best location to patronize any public storage of your choice.
Very personable and helpful staff, Neadea is excellent - reasonable price - great access and location - facility is very well kept and spotlessly clean
Neadea she was very nice and She was a good person and helped us in everything very kind person
Great customer service Neadea. Very clean area
Neadea is an excellent property manager. She assisted me with finding a unit for a low price and special offer. She also is personable and friendly. - always asking how she can be if assistance to the customers. She is truly an asset to the company.
Neadea was very helpful and friendly. She was always positive with us and is a great asset for the business.
Naudia was extremely helpful in helping me book a new storage unit after a bad experience at another location. She helped resolve my issues and get setup with no issues. She was wonderful and I highly recommend this location!
Nadia was extremely helpful in helping me select and set up my storage account. She was very professional at all times and explained everything thoroughly. Great experience, first time using a storage facility.
I arrived around 12:30pm to move into my unit. With hopes that completing my e-check in would make it a quick and easy move-in process I sat around waiting almost an hour and a half waiting for assistance. After calling the 1-800 number to help with my code and access, I got to my unit where the zip tie was still on and needed to be cut off (I didn’t have scissors on hand). So I went looking for the property manager, when I got to the office it showed that would not return until the time pictured. Please keep in mind that when I had reserved the unit, I had a set move-in time and was encouraged to extended to a later time “in case I would not make the original time”, and that there would be someone there to help me if needed. All this could have been avoided if I was just able to keep my move-in time so that my unit was properly prepared. As I was waiting for help there were several others waiting with me at the office until the property manager was found wandering around the facility. When I was finally able to get into my unit, it was not cleaned, did not included a lock, and had some liquid leaking from the other unit (pictured). Although the location of this storage is great! My initial experience with this location has been a mess compared to past experiences at other public storage locations. I would recommend that the staff is more prepared for move-ins rather than keeping the facility “clean” when it does not get messy or disorganized otherwise. A move-in that could have taken 30 minutes, took almost two hours before I was able to get in contact with a person on-site.
The storage location is really convenient it’s next to a donation store ( Unique ) across the street. The storage manger is great. She is really nice and will offer the best offers. She will even help you move items, like example: big heavy pieces of metals.
This public storage facility is very easy to set things up, clean and the property manager Maedea is very very friendly and sweet ,I have had no problems with anything here and feel That my stuff is very safe.
Excellent service! Neadea was so helpful!! The process was very easy and the units are clean. Highly recommend!
This is nice facility-- clean and well cared for. Neadea, the site manager, was very helpful in my move from a larger unit to a smaller unit within the facility.
Neadea was very helpful in getting us set up in our new space. This isn't the first time we have rented from Public Storage, but it's the best.
Neadao property manager was wonderful helped to pick right right size and price Thanks
Excellent experience with Mr. Gupta at this location! Highly recommend this Public Storage. Neat, clean and fantastic customer service.
Neadea was extremely helpful and took care of everything we needed for an easy transition from our house into the storage unit!
The area is very convenient and easily accessible. The facilities are super clean and I had no issues making it to the storage unit in the basement. The check-in process was super easy and fast. All the information was explained thoroughly. Very glad to have picked this location for my storage needs!
Great experience. Neadea was very helpful and professional
Nice, new and friendly staff
Neadea was warm and friendly, and very efficient. It took no time for her to figure out what I needed for storage space. The building is very clean, with plenty of parking close to the elevator. I would recommend this facility to all my friends.
Made a change to my unit size. Great service from Neadea. Very easy paperwork, in and out in under 5 mins. This place is always very clean & friendly. No issues with the key code, billing or the storage units. I have been a customer for year. Highly recommend if you need storage. Great location on Gallows near the beltway & hwy 50.
Neadea is a very customer oriented fine Lady site manager who remains very conscientious about attending customer’s need and pays particular attention to cleanliness of the premise. I highly recommend her in any promotional endeavors and wish you all well.
Mr Gupta manager is very helpfull sll the time.Exellent service today
Neadea, the manager, really took good care of us with great customer’s service that provided us with all the information we needed and she discussed with us our military benefits the Public Storage offers to Service Members to protect our property. She maintains the location super clean and you can smell cleanes all over the place. I had multiple storages for over 20yrs due to my deployments and PCSs in the past and this is the number #1 storage ever. VERY WELL RECOMMENDED!
Moving is never fun but Neadea was a huge help when I was having problems with some billing and vacate issues. She was in the middle of tidying up the property and she stopped to take me me to the front office and patiently worked through the issues together. I really appreciate her help. This location is also really nice and clean.
I've rented units in this storage facility for many years. The main advantage for me is the proximity to my home even though it's getting a little dated. Recently, a new property manager, Neadea, was hired and she has been a godsend in keeping the facility the facility up to date. I always see her cleaning the hallways and the lobby. She has worked to get doors and equipment repaired. She is friendly, communicative and cooperative. Please keep up the excellent work!
Until August 22, 2021 my experience with Public Storage was horrible. I have to say that Neadea redeemed that opinion. She was the most helpful person i have met there and went out of her way to provide a fix or solutions and even called me the next day with some information. Neadea was a Godsend!! Public storage all of your employees should be like this and my thanks to her for making a bad day good.
We are in the process of handling an estate and need to move and store some of the decedent's personal property prior to the sale of his house. Neadea (the Property Manager for the Gallows Road Public Storage facility) has been extremely helpful and responsive in providing prompt and courteous assistance. The facility is also in a convenient location, with very easy online reservations. Thank you!
I got helped by neadea brown and she made my process smooth as it could be she was super helpful with all my questions I totally recommend 5 stars ❤❤❤❤
Neadea Payne is the best Property Manger that you have at Gallows I definitely recommend you keep her there. She has the best cleaning skills, most up right respect, and keeps everything all neat and tidy. I'd love to see her there every time thanks 😊
I recommend using Public Storage because it’s a very clean, and friendly environment. Neadea is very friendly, and will help you; if you have any questions or concerns. So, if you are looking to store items, Public Storage is the way to go.
My experience with Public Storage at 2995 Gallows Rd was very good. The customer service was excellent. Neadea was very helpful when I was moving out and made sure everything was taken care of. The office, hallways, and entire area was VERY clean. I would definitely use this storage location again.
Mr. Gupta was a great help. Thanks!
Very clean facility and easy to get to. Public storage has always been my go to for business storage.
Great Public Storage, friendly staff especially Stacy. Stacy was very helpful and very knowledgeable.
I have used this Public Storage location for over a year now. It is always clean and well-lit. During my most recent visit as I was loading items into my vehicle, Mr. Gupta, the manager, gave me helpful pointers to better position my cart to make it easier for loading and unloading. He even lifted two shelves into the van for me (I am over 70). Mr. Gupta was professional, knowledgeable and genuinely concerned that each renter have a positive experience. Public Storage is fortunate to have him represent their company.
Mr Gupta is great!
Mr. Gupta is awesome!
Mr. Gupta is really nice person, he did the storage service were so patiently!
Although the facility is clean and well-kept, I have had problems talking to anyone in the office. One morning last winter I, along with other customers, could not access the building during business hours. I waited a few hours, trying to contact anyone from Public Storage, with no success. Luckily it wasn't an emergency, so I tried the next day and was able to get in. Now I need to contact someone in the office, but no answer. It's very difficult to contact this office by phone.
Employees are fine but the company has some issues. I really regretting this move. I made an online payment and a week later I'm told that the bank isn't an ACH - from a chat "I show that a check return for the reason that the receiving bank is not an ACH member." So it won't take payments from Wells Fargo???? And they charged ME $25 dollars for a returned check??? But of course I didn't know all this when I used the same bank again to make another payment... Keep in mind the Public Storage website is ACCEPTING Wells Fargo payments, it isn't until a week later that I'm told that I still need to make a payment. If they can't even manage something as easy and common as online payments or accept payments from one of the world's largest bank, are you sure you want to leave family heirlooms in their care?????
Mr. Gupta excellent service, clean, easy move in I recommend this location to everyone
Mr Gupta manager is very polite and helpful
Gupta great service
Yahya and Alexander were extremely helpful with resolving issues I encountered with transferring storage units. They were very patient and informative, answered any questions that came to mind, and went well out of their way to make the transaction happen as seamlessly as possible. I am very fortunate to have received their assistance and am grateful for their professionalism. They went above and beyond to see everything through.
I would like to extend a well deserved Superior Customer Appreciation review for Associate Yahya. This young man is not the property manager, in fact he is not permanently assigned to this location. However, he has repeatedly address issues with a Solutions / positive Resolution approach without waiting for someone else to solve, quite different from even some Property Managers who wish to escalate most things to the District Manager. Mr. Yahya is an excellent effective communicator I.e. he rephrases what you are communicating to have a meeting of the minds and verify the issue(s) from your perspective. Afterwards, he vividly explains options in a solution driven manner. Then he confirms you are mutually in agreement with the proposed final solution. Then he provides you the General Manager’s information to follow up if have any concerns he is not authorized to implement. Being a customer for over a year and experiencing the multiple Property Managers it is inconceivable why he has not been promoted to Property Manager of this location. If I was searching for an exemplary employee to train in subject matter expertise Mr. Yahya would be one the first two people I would hire to bring into any organization because he has the intangibles that you can’t easily and barely can teach. I truly hope Public Storage Senior management recognizes and rewards the jewel they have in Mr. Yahya Respectfully & Grateful
Mr Gupta was very helpful and knowledgeable. He helped me get my payment in on time and set up for automatic payments.
Mr Gupta was incredibly helpful and explained everything for me!
Very easy online booking. Very clean and organized. Good parking for loading and unloading.
Me Gupta manager was very helpful today during good my easy move in process. He was very polite and knowledgeable
Mr Gupta helped me for easy move in process and I liked his service
Mr Gupta is very helpful and nise and easy to talk to . I recommended this location
Alex was great help! Very patience and answered all my questions about the unit sizes and pricing.
Mr Gupta gave me excelente servicio todas. I rented the unit and reasy move in process
I am so glad that Alex help translate for my mother and show us the unit we need and also the supplies to do our move
Alex help me with the with getting the supplies I needed and explained everything very clearly
Alex was friendly and very helpful in choosing the boxes needed to pack for our move. This is the 3rd time I have used this Public Storage to help with moving. The premises are clean and well-organized.
Mr Gupta gave me excellent service to me rented a unit today easy process
Anthony was amazing! Great customer service, helped me thru the process of getting my unit set up!
YAHYA was great to deal with! Extremely helpful, well-informed, and very pleasant. Made a stressful move more manageable.
Anthony the manager is a consummate professional who was very helpful. I’ve been a previous customer at other locations, but Anthony makes this the best by far.
Anthony provided great customer service at this location. Came out and offered a bigger moving dolly for easy transportation and help.
Anthony was very helpful as he explained my options & helped me realize I truly needed more space! I feel much more comfortable knowing this & sewing the space for myself! Definitely will be back anytime I need storage. Thanks again Anthony!
Wanted to give a shout out to Carly for her exceptional customer service today. Her upbeat enthusiasm was highly noted and appreciated!
Anthony was very helpful - great customer service!
I called public storage to get some idea on pricing a nice lady Carley answered the phone she was the sweetest girl she helped me decide what unit I was going to get and she even hooked me up with a great price on their boxes definitely 10/10 highly recommended
Carly and Gurta were awesome! Very friendly and very helpful. They took care of my problem right away!!
JP was very helpful and helping me upgrade my previous unit. He went above and beyond to make sure things went smoothly. A great asset to your company.
Great service and very clean facility. JP was very helpful. Recommend this place to everyone
The facilty is awesome and the manager JP is very knowldgeable ,friendly and helpful. I recomend thsi facilty to anyone who is looking for great service
JP has given an excellent service. He is very patient and helpful. I really like his customer service..Thank you for all your help today JP.
Gupta was very helpful and made sure my unit was ready to go a day early. Will get another unit here if I have to in the future
Had items stored at Merrifield Public Self Strorage for 15 mos. Always great customer service ...no issues.
Gupta and JP were great thank you!!!
Gupta was really helpful
Mr Gupta was very helpful in getting our storage situated - thanks!
I have worked with Keisha on multiple occasions. She ALWAYS has a smile and provides top notch service. She is highly knowledgeable and helpful. This is a well managed and clean facility. Thank you for your help!
This place is so helpful and nice! Lakisha is awesome! We work long days in the hospital helping patients and it’s so nice to know that they will make sure our packages get into our unit so we can continue to care for our patients. Teamwork!
Keisha and the staff were very helpful and professional. Facilities are always clean and well kept!
Keidra was extremely helpful in showing us around and explaining the operation to us. We will be renting two units in March.
I went to Rent storage at this location and Keisha was extremely helpful and very courteous with excelente customer servicentro.
Keisha has outstanding customer service. Very courteous and polite.
Professional nice person excellent customer service
Mr. Gupta has helped our family, and they are really helpful :))
Keisha was amazing. She was helpful, informative, and accommodating. She provided exceptional customer service, which I highly value and appreciate. She is a great representative for Public Storage and it was a pleasure conducting business with her.
Went to the 1st location on the highway they reserve the space for me at a closer location great price good service these guys are great
Keisha was incredibly kind, helpful, and professional. The facility and units were clean and easy to access.
Keisha was very helpful today with some accounting questions. Thank you!
Keisha was very very helpful and knowledgeable. We appreciated her expertise and cheerful help. Thank you Keisha!
Keisha was great! She was helpful and knowledgeable
Keisha was a great help she really has great customer service
Keisha was vary nice and friendly helping us with getting a storage unit and explaining how it works
Exellent service by Gupta manager
Gupta great service, very helpful
Mr. Gupta was fantastic!
Karyn was extremely polite and friendly. Answered all my questions. Thank you!!
Mr Gupta manager gave me Excellent service today
Keisha was very helpful, polite and made it a very easy process
Keisha was helpful, kind, and extremely accommodating. She gets my highest recommendation! Thank you!
Keisha is very knowledgeable and greeted me with a smile. Very helpful.
Shawn was great and explained everything to me and made sure I completely understood. Thank you!
Keisha was a wonderful help in making sure that my storage needs were fulfilled and she did not leave anything to chance. She asked many questions to make sure that the right unit would fit my needs and she always had a smile. I would give this establishment more stars if I could but five stars is all I can give. If you need to store your items definitely use this location and you won't be disappointed. The facility was clean and well lit plus having the security codes to get into the building is an awesome finishing touch.
Shawn was phenomenal today at Public Storage! He made the whole process of moving from one unit to a larger unit SEAMLESS! Helped us find the closest unit to ours to make it easy and also helped apply discounts to our prices that were applicable to us. Very nice, very easy, very cost effective. Thank you Shawn!!
Amazing staff and great place to keep your storage. The help was very accommodating for my military PCS move here to VA. Super friendly and the prices weren’t bad at all.
Clean and secure location for your belongings
Very good service..
Great service, Shawn! Thank you!
Keisha was extremely helpful. Helped us to select the right size for our needs and provided useful tips. Facility is clean and well kept.
Keisha, the customer service rep, was extremely professional and efficient. The storage facility and my unit are clean and well-kept. Recommend!
Mr Gupta gave me excellent service
Muy contento con la ayuda que me dio quede satisfecho Muchas gracias LAkeisha
The staff deserves more than 5 stars. the staff are fantastic and helpful with fantastic personality.
Shawn was great, great prices, nice facility
Mr Gupta gave me exllent service always
This facility is always clean and friendly personnel are always on hand to assist. This is property is easy to access. We would recommend this location to others.
Me Gupta os exellent manger and provides exellent service
Mr Gupta gave me excellent service today
he do great job
Got a wonderful tour by Latisha of possible units. Loved their hours and it’s a convenient location for my needs.
Shawn went above and beyond to help me with any questions I had on a recent decluttering session.
Got some boxes had every thing i needed
I recommend this facility and personnel at this facility. We received an excellent service from Shawn. Storage prices are very reasonable and the units are roomy. Reason for 4 stars is the day we rented our unit, off-hour access to the facility was not working and apparently has been broken for almost a week already. There should be faster remediation for this type of problems in a storage facility as people should be able to access their units any time they need to.
I have been storing my items here since 2011. The staff has always been professional, friendly and courteous. The facility has meet my expectations.
Unrealistic!!! 4.9 stars??? From what! Maybe 2 years ago a 3.5 , but now...come on!!! No carts available anymore, restrooms always locked. Acess to your property limited because a stupid door , and now No acesss the whole morning because a company meeting.?.. really!!! STAY AWAY FROM THIS PLACE ...IS GOING DOWN IN FLAMES . This property doesn'
Over 10 days without off-hour access to our unit. Have been promised it is their “top priority” numerous times but absolutely nothing has changed. Was told “hopefully next week” for over a week... I feel as though there is zero sense of urgency and it has become a major detriment to our business (orthopedic trauma) and the patients in our community that rely on our devices at all hours of the day. Moving to a more reliable storage unit immediately.
Great servir by Gupta
Great customer service. Gupta was extremely friendly and helpful. 100% would recommend!
Mr Gupta gave me excellent service today
When I 1st rented my storage spaces here. Carlos was who I dealt with, & was extremely helpful. Since then, every time I go to get anything out of storage, I have to park, walk to the office, & leave my drivers license just to get a cart. Then I have to have the cart back by 5 though the office doesn't close til 6. If you go aft 6, you better have your own dolly or cart. One of the storage spaces that I rent there, has a door that literally comes off the track every time I use it. When I've brought it up to the desk, I was simply told that it was because the previous owner got locked out for nonpayment & kicked it in. Nothing about fixing it.
I have been storing my items here for years. The staff is friendly and courteous, the facility is clean and climate controlled. They have all types of boxes and packing supplies at reasonable rates.
Carlos and Katelyn were very helpful and happy to assist me.
A gentleman, Gupta was very helpful
I rented a unit to help with a recent move, and returned multiple times to buy more boxes and moving supplies. All the employees were super nice and extremely helpful, especially Katelyn and Muhammad. I'd recommend to my friends. Thanks!
The staff here is so so helpful!
Excellent customer Service! I was in and out in less than 15 minutes, everything was explained clearly. The store manager Katelyn showed me the facility and my unit and answered all my questions.
Mr Gupta manger is very helpful. I liked the service
Gupta was very helpful
Mr gave me excellent service today. I recommend this storage
Mr. Gupta is nice and helpful....the location is clean and easily accessible....price could be better though. Overall I am ok with this public storage. I will continue to rent a space here until they price me out...hopefully that won’t happen for a long time.
Facility was clean and well lit, Staff was helpful
Bianca provided excellent service and was very pleasant to deal with. Location is very convenient and facilities were very clean. Have huge moving carts onsite for shared usage.
Love the manager here! Very helpful!! Clean and accessible units!
Been here for a few years. Place is secure and convenient; but dont be surprised if they double your rent over tje course of a few years. The bathrooms are perpetually locked, which is super annoying.
Service was great. Thanks Ivan w
Sonjee and Ivan are so helpful. They take of everyones needs. They made the move in process so easy. They definitely need recognition and a raise! Just love them (:
Bianca is great. Excellent customer service !
Bianca is number #1 in my books. Helpful in everything you ask her for. Is the reason why I like renting from Public storage.
Bianca did a great job selling me things I need to pack ! 🙏🏾
Carlos was a big help. He was very professional in handling our situation at the time that we were there. We appreciate all that he was able to do for us!
Came here few times, good experience with Carlos everytime. Good customer service.
Carlos is great customer support guy.
Carlos has perfect customer service thanks
Over priced. The entrance and exit gates are in need of maintenance.
Carlos is the best!! Made it easy
They were extremely helpful. Highly recommend and I know that my storage unit is secure here.
Carlos is always so helpful great customer servicentro
Carlos was very helpful with us moving in
Manager Carlos is explain very good for foreign speaker especially older person .
Mr Gupta gave me excellent servive
I was VERY please when I came in an was greated by Carlos. Carlos had GREAT Customer Service skills as well as Very mannered. He was a BIG help with helping me figured out what was going to be the best unit size for my move. He knew his job to the T.... If there were more Carlo's in the employment field it would be smooth sailing. He was AWESOME. BIG KUDDOS TO HIM... THANK YOU CARLOS FOR EVERYTHING. I will be a on going customer with you all in the future an will send others as well...
Carlos was awesome.
Have used this location since 2012, and it has always been clean, well-maintained, and convenient. Thank you to Carlos and the staff for doing a great job.
Gupta was very good and helpful.
Carlos was great! Very helpful and gave good information
Carlos was very helpful!
Muhammad was a very nice person very friendly Property was very clean he had made it so easy to rent a storage space very good management thank you Mr. Muhammad
Muhammad has given me the best customer service I've ever experienced. The facility was in perfect condition. I absolutely recommend this to anyone looking for a storage unit.
Muhammad is fantastic! He is always very helpful and very professional.
Muhammad was of great assistance in responding to my requests. I would highly recommend both the facilities and personnel at rhis location.
Muhammad and Leslie were very helpful.
Muhammad was cool about the entire transaction. Everything went smoothly and no problems occurred.
Muhammad and syed assisted me . I am so pleased to have a storage at this property. They are so professionals and they know how to accomodate customers. Highly recommended.
Excellent service always. thanks Muhammad
If you need storage come to Muhammad, he is the best. nice and clean facility. 5 stars
MUHAMMAD IS THE MOST EFFICIENT IN THE STORAGE ALWAYS HELP ME A LOT I AM VERY SATISFIDED WITH HIS SERVICE HE PROVIDED TO AS
Yolanda was very helpful. She took her time to answer all my questions, and walked me over to my unit. I wanted to measure the unit to make sure it is the correct dimensions (as the Reservation says). Yolanda walked over again with a measuring tape, so that I can measure unit dimensions. Very happy customer. Thank you.
Syed and Mohammed were very helpful. They had excellent customer service and made my day better. I hope to see them again next time.
When I came to public storage I had no idea what I needed except for more space than I currently had. Two employee’s by the name of Syed and Muhammad was a godsend, had me in the right unit in under a half hour. I felt comfortable with what I purchased and happy with the customer service displayed. I would recommend coming to this location you will be wholly satisfied with your experience.
I’d highly recommend it because of not just the storage but the staff they have, and these guys syed and Mohammad just made the whole environment humorous. Just lived the experience
Syed and Muhammad were very nice and had great customer service. They were very nice.
Syed and Muhammad were very nice and helpful. They helped me out a lot and gave me what I needed.
Muhammad, excellent service, nice customer services, clean facility
Muhammad and Sayed were SO helpful and had great customer service. We will be coming here often!
The Staff was were great! Gina took her time to make everything work out. The manager Muhammad was also very helpful. Definitely recommending this location.
Friendly and helpful staff Muhammad
Muhammad was very helpful.
Muhammad was great with check in and showing us the property!
Muhammad was very efficient and fast and accommodating... I was served and put at ease and peace... thank you!
Mohammad was great!
I had the best customer service here!! Muhammad was more than helpful!
Muhammad gave us immediate and excellent customer service. He made us feel very comfortable and assured us that our valuable furniture would be safe and secured. Will recommend to anyone looking for a storage unit !
Beware of Camara!! She doesn't know the polices and overcharged me for the first 3 months (above the what we signed on the contract). Finally took it off on the 4th month, but also reset my autopay and then charged me a late fee. I'm used to bad customer service, but I expect legal contracts to still be upheld. Highly disappointed!
Muhammad is the property manager at the Public Storage. He is has been a huge help to me and provides outstanding professional service! I highly recommend the Public Storage on Gallows Road!
I have been to this storage. Mohammad, the storage manager is an excellent man. I strongly recommend this facility.
Muhammad was amazing, on point, very detailed in explaining everything. Clean storage facility with outstanding service.
Muhammad is the very best! He gives excellent customer service and thinks of everything!
Muhammad is the BEST! Very friendly, knowledgeable, accommodating. He has made my move easy. And the facilities, including the office are sparkling clean! Thank you, Muhammad.
Muhammad helped me out to find the right size and he made the process so simple and convenient. Great
awesome customer experience with Muhammad.
Good storage area, great customers service, fair prices.
Fantastic customer service. Muhammad was very accomodating and mindful of my time crunch. Highly recommend.
First time I need a storage and I came here and Muhammad made my move in easy, he suggested me the right size. Thanks. Super satisfied
Muhammad is a super manager. He is very kind and helpful.
Awesome service. Clean space.
Muhammed and soumb were very nice and hard working... very good customer service
Fantastic service from Mr Gupta and Mr Mohammed! Clean facility, clear directions and assistance! We've been here for more than 3 years now. Great!
Muhammad was very helpful in helping me figure out the best storage option when I realized the size I reserved was too small. I highly recommend this place
Muhammad was excellent and quick! No pressure and easy explanation in the process!
Muhammad is the best. He made our move in so easy. I recommend everybody to use this facility. Clean and nice.
Very friendly and helpful management, clean and dry facilities. A little hot inside for climate-controlled storage, but definitely one of the area's better options.
Muhammad really helped me in my needs. Awesome costumer service
Love the way Muhammad explained everything. He made our life easy. Excellent
This property is very nice and clean and the staff is always helpful. Muhammed is always great. I will definitely use public storage again..5 stars
Muhammad and Willie was a great help while renting the unit. They really helped alot. Exceptional, courteous. Happy. Five star
Muhammad had a great customer service attitude, and explained the process and the details very patiently. It was a great experience.
This is the best storage center I have ever used! I have been renting space at different locations for about 15years and this center has the most friendly staff I have ever encountered. I would have given them 5 Stars, but the restrooms on other than the main floor have been out of service/ closed for over a year. :(
Mohammed gives great service. All the people at this location, especially Aziz, have always been helpful
Very helpful and accommodating staff. Easy fast access to storage and good price !
This place was great!!!! Gupta and Aziz were friendly, informative, and incredibly helpful!!!!
Its very good working with e aziz, he is so support in pick the room
I really appreciate there treatments there are very nice people and very helpful there names Huma and Scout Thanks E.Aziz
Awesome service received from E Aziz. Very professional. Make our move in easy
thanx muhamed and aziz for 5 star service
Muhammad & Aziz were great at helping me since I hadn't been there in awhile.. Great customer service, very helpful &polite😊
Aziz and Muhammad are the best; everyone can come and experience the best customer service, thanks aziz and muhammad
Great rates and compassionate service from E. Azizi.
Great service with Muhammad finding everything I needed for my storage and moving needs!
Aziz and Muhammad are the best! They were so helpful. I would recommend this public storage to everyone
very pleasant and helpful staff. unit was clean and price was good.
We had an excellent experience going to public storage and meet with Mr. E.AZIZI and Mr. Mohammed. Mr. E.AZIZ Give us an outstanding service. If you want rent a storage go to this location and meet with Mr. E.AZIZ .
Mr.Aziz! Is the man! He made everything so simple. He even got a band aid available in his wallet for my injury ( moving accident ) .
I went to get some information for a unit to rent amd i was greeted very warmly by Mr. Aziz and his assistant Mr. Shane. They helped me make the right decision and also helped me choose the right supplies to help me with the move. I will definetly be looking forward to do business with this location. Five stars all the way!!!
We went to this public storage today to get information to rent a unit for a family member and we were treated very well by Mr. Aziz and Mr. Shane. Both gentlemen helped us choose the right size unit and suggested the best time and way to move. We will be moving in our stuff at the end of the month and we will definetly be renting a unit here. Going through moving is very stressful but when you get treated the way we were treated today at this location it just makes your day and your move a whole lot better i will highly recommend renting a unit at this property as the staff here is very knowledgable and helpful. Appretciate the help!!
Great customer service!
I came in to buy supplies for my house. I have shopped here before and the service is always excellent. Scott is just very helpful and always has a welcoming smile. This location is definitely my go to place for supplies regardless if I'm moving or packing up my house.
While I normally do not write reviews, I do feel obliged to share the great customer service story I have from Public Storage. Context: Me, a person whose lease has ended, and needed to store her stuff before her new lease started in three weeks. I hopped online, and reserved a 10x10 unit. The next time, I drove in to pick up a lock and keys and sign a contract. While showing me the unit I had originally picked out, he asked me more questions, realizing I needed the storage unit for less than a month. Once he discovered this information, he told me: "I have a storage unit, a 10x15, where the rent is only $1 for the whole month, as long as you are out by the end of the month. Then all you pay is the admin fee and for a lock." Long story short, Scott got a larger unit for me, and I ended up paying only $60 for the entire unit, compared to the original $160 I would have needed to spend on the other unit. He obviously cares about the customers who come in, and I am completely happy with my storage unit -- there are carts to use for loading/unloading, elevators, and it is temperature controlled. The only tiny con is set access hours, which can be limiting when making a quick move at the last minute.
Exceptional customer service. Easy to understand instruction. Shane & Scott helped me and were extremely helpful and knowledgeable would def recommend
Thank you for making everything run smoothly. I appreciated the thoughtful and quick customer service by all of the staff at this location, whether I talked to them on the phone or in person. Thank you again!
It's a well-run facility. Scott is a true professional.
Awesome experience! Scott is the best! He made sure I got the best deal to meet my storage needs. I would highly recommend since renting a unit comes with free entertainment lol.
great customer service from scott here at this property. i have storage at another location and needed information from my account. He treated me like i was his customer, looked up my account and helped me schedule a vacate. Its nice to know anyone will help you no matter where you store.
First time I had ever rented a storage unit and the process could not have been better. Scott was awesome and handled everything perfectly, including when a rather rude lady interrupted the process to buy boxes. He made sure I got the best price for what I needed the unit for. And when there was an initial issue with the security access, he created a temporary solution so our move wasn't delayed and he fixed the problem before we had even finished unloading. All around great experience.
Scott was awesome! Had a problem with a unit at another location and he got everything taken care of plus offered advise for my unit moving forward.
Muy buena atención excelente servicio y el personal muy amable
Scott was very helpful in assisting us with our storage unit. He was patient, funny and very thorough with all of his explanations. The climate controlled unit was a great perk as well as the easy access to carts and dolleys. If you're looking for a great place to store your junk, this is your location.
Awesome storage. Convinent location. Scott gave me an instant call right after I submitted my info at their website. When I arrived, Huma provided excellent customer service. Explained everything in details and was polite. I like this storage very much and would recommend to all my friends. . Thanks guys, you are the best
Scott was incredibly friendly and helpful. He made sure my fiance and I were completely comfortable with our unit before renting it to us. The spaces are clean and easy to access. Great experience so far!
Scott provided me with excellent information. Will definitely come back when I am ready to rent
Scott is great at customer service- very patient and helpful with all my needs!
I had a good customer service by Huma ,she mention to me everything that is need to be,had a good experience all over.facility was Climate control and top off it's neat and clean.easy going..thank you.
Deep Mala is awesome.
went to store and bought boxes. Deepmala and Scott are great!!!
I had a great service at place. I bought box. the manager deepmala helped me get the measurements to ship my box overseas. Good help.
Love, love, love this location!! Living out of state, Deepmala has always helped me take care of my account. Its great to know I can count on her to helpme whenever needed. Thanks for being awesome!!!
Outstanding customer service from Deepmala and Scott. During my initial visit, I received a friendly welcome and provided a superb overview of the facility. Throughout the process they were exceedingly professional and informative.
I had great experience, the customer service was on point and the facility was very clean. Deepmala did a great job explaining everything. I'm a happy customer..
Scott was very polite and knowledgeable. The facilities are immaculate and feel safe all hours of the day. I go to my storage unit often and have never had any issues.
Ive stored my stuff here for years! VERY competitive rates and great service from Deepmala and Scott!! If you need more room for your stuff, this is a very secure place to store it!
Definetely a great option when it comes to storage. Clean, convenient, and great customer service. Scottie and Deepmala know how to help clients. They were awesome!! I have Used this place for years and always found it great. Thanks Scottie and Deepmala!
I always store and recommend my friends to this location. Deepmala and her team always treats me very well. The property is always clean and organized. I will not consider any other storage company because of the great customer service they have provided me all the time. If there was another star on this review I would give them 6/5.
Had an very pleasant experience because of Scott's customer service. He made our difficult task of loading a full truck much easier because of his knowledge and professionalism. I will recommend Public Storage to all my friends and family. Thanks Scott
Aziz at this location was very helpful, he has helped my first big move go very smoothly. His customer service was excellent, and I will recommend people to this location because of it. Thank you -James
E. AZIZ is absolutely wonderful. He waited for me to get there while I was traveling out of town.
Clean and well maintained storage facility. Deepmala and Scott were both very professional and friendly to work with. Would recommend this location to anyone moving to the DC area.
This is my first time to use the public storage, so I had a lot of questions. Scott at this storage location had been really patient, and explained the process step by step. I appreciate his service very much.
They have a very helpful and kind staff. Definitely would rent here again.
Everyone was very helpful and kindly got us on our way. The unit was clean and very accessible. I believe the gate hours go till 9pm so that wasn't too much of a hassle. Set up auto pay so you can forget about payments and not have to worry about them selling all your stuff.
My expierience with these folks has been great! No hassel move I..
Have always been responsive. Facility is clean and staff is top notch. Highly recommended.
Deepmala provided excellent service, and the unit size suggested was perfect
I rented the smallest unit they had and it was more than enough for me. The price was also great. I was very surprised at the amount of storage units they had at this location. Having two elevators and many push carts to move items is a great bonus also. The staff was very helpful during the registration process. Shah showed me what I needed immediately and I was in and out in no time. I am glad that the location was less than five minutes from my home.
Never had to worry about my belongings at this place. Excellent location, easily accessible. Always clean, climate is well controlled. Never too busy - easy to find a parking spot or pull up your van. The staff has always been friendly when I've gone into the office. It may be pricey, but I've felt like it's well worth it for the peace of mind that your belongings are safe.
love this storage ideal location easy access to and from facility and easy access to the storage space itself. I would never trust my belongings to any other storage facility public storage is truly the best storage facility around.
Deepmala has always help me every time. I just got s second unit and the service was excellent. Scott the other manager was very friendly, talked to me while we did the rental process. Great all around.
Awesome service :)
Deepmala and Scott are the star! They are very helpful and help me get the space very easy!! We get everything straight in minutes. Thank you!!
My experience at this location was spectacular! I had previously visited two locations in the surrounding area before coming to this location. I would have to say the service and conditions of this location far surpassed its competitors. Silas, Deepmala and Scott were all such a great help and made me feel secure in my decision. They welcomed us with warm smiles and great assistance and I would definitely recommend this location to my friends.
Deepmala . What a nice service !!!
Great Experience, very helpful!
Awesome move in experience; Deepmala was extremely helpful!
Great experience dealing with Fatima and Deepmala. They were very professional and very courteous and supportive. Highly recommended.
Fatima and Deepmola were very helpful, they made my move alot easier. They space is clean. Totally sastified
It was great service with the property manager! It was a good experience.
Wonderful People - Qasim is a new employee but went the extra mile to make sure that all my questions were addressed. I was probably a great trial customer for her because I had so many questions. Very competitive rate - well . . . until it changes I'm all about transparency, putting the customer first, and being open and frank -- I'm not sure the Public Storage Web site is as transparent as it could be. Of course this might also be true of other property storage companies but I haven't been to their web sites. I've never rented a storage unit before so what would I want to know? - bring a lock or buy one of theirs - I guess when you rent you have to put a lock on the unit the moment you rent - I don't know why, perhaps there is a fear that someone will steal your unit or maybe Public Storage just wants you to buy one of their locks. I've noticed this is NOT the case at other storage companies. Anyway, this was something I was forewarned about because my friend thought it was so odd as well. - know your insurance requirements - I haven't confirmed this but I think the Public Storage Policy is to shift every bit of risk they can to you -- which includes loss - and if I read things correctly, they even want your insurance to pay for the loss even if it is caused due to their own negligence. So ... You have to have insurance, if you don't they will sell it to you -- contact your own insurance company first and figure out if you are covered at a alternate storage location. I guess you could also shop elsewhere for insurance. - will the unit be the size advertised - probably not, most likely smaller. I guess I shouldn't have been surprised that it was contract - size is only approximate and may vary. I'd actually like to see a breakout of every unit just so see if they are all smaller than what is advertised - Wouldn't it be nice if that were not the case. How hard would it be - in this electronic age - to advertise the actual dimensions of the unit? And how hard would it be to identify other oddities with particular units - like the fact that the unit might have a utility bundle running through it which takes up part of the corner of the unit. - how long is the price that is quoted going to last? Wouldn't that be nice to know when you are looking at the web site. Well after a few phone calls, I determined that you should get a 6 month guarantee on the rate and it would not be out of the realm of possibilities for the rent to increase by as much as 30 percent. I was willing to pay a year rent, in advance, at the rate I found on the internet but apparently that is not in the policies that are aloud. Personally I think six months is way too short. Does that make this Public storage a bad choice? No, I was very pleased with the rate, I thought the people working here are very professional and helpful. The challenge for customers continues - let the buyer beware. Knowing the rules can help you to deal with these different corporate policies. Would I choose this location again - in a New York second as long as the rate is competitive.
Deepmala and the rest staff are always very friendly and willing to help if need be. The facility is always clean and well lit.
Had good service, deep mala helped me and it was good service.
I have rented a unit with this property for over five years. The staff has always been most courteous and helpful. Recently, I moved to a slightly larger unit and was helped by trainee SIM and her manager Deepmala. Both were very pleasant to work with and could not do enough to make sure my visit went smoothly. The paperwork was completed in minimum time and I was able to move into the new unit the same day. Thanks Deepmala! Keep up the good work SIM! :) Dr. Karen Halstead
Deepmala was very helpful and quick with the paperwork.
It was great! Helped me get my boxes to move hassle free!
great customer service from Huma and Fatima both are great
Deepmala has provided 5 star service for us and we enthusiastically recommend her and her location for anyone's storage needs.
Been here storing for a long time and get great service every time I come here. Facility is clean and very well kept. Deepmala is always very helpful and knows me by name. Awesome.
Great job deepmala service is awesome
Very good and friendly. Deepmala knows her business
The staff is great. Always responsive and very helpful.
wonderful service with Fatima. She made everything possible for a difficult move. Thank you public storage for saving my life
Deepmala is a wonderful person. I have had this storage since 2005 and I have very please and impressed with her professional and courteous service. Only hope other can emulate her talents.
Deepmala has been great since the day I moved in. She has helped me find the right unit. I came today to buy boxes and again received great service.
The facility is clean, safe and every staff member I've dealt with has been extremely nice and helpful. Would definitely recommend this site if you were looking for a storage unit.
Information was great
The offer that I got from this location is really good. Its relatively cheaper and the location is also very good. The staff member in this location are very customer friendly, especially Deepmala, Fatima and Clinton. They have very good knowledge about their business and their customer needs. They maintain the units very clean and I personally saw them cleaning the unit so often. I would love to recommend this location to my friends.
Convenient, secure and clean. What else can you ask for, beside friendly staff? Oh, they have those too!
Went to open my unit and discovered to door was jammed. Fatima & Deepmala took the time to get a ladder and help me free the door. I really appreciate the help!!!
The staff and services has been amazing at this location! They worked with me on any requests and helped anytime I needed. Would highly recommend renting here!
Was recently locked out of my storage space when I lost my keys and needed to get in to get some things before going on a trip. The staff contacted the manager who agreed to come in and cut the lock. After arranging a time to meet, the manager waited even though I was running late. Hats off to the Public Storage team at Gallows Road for top notch service and kudos to Shandi & Deepmala for coming to the rescue.