The manager is always professional and kind and the facility is kept very clean.
Great customer service here, thank you very much!
Super nice people, very good services
Very kind and help service! Great location
Thanks for the nice Job, good customer service
A very nice place, with very friendly staff and willing to help.
Jay in Public Storage is always making things easier for me.
My dad rents a storage here and he loves it and the prices are really great the service here is lovely
Love this place - very clean, professional and helpful associate.
Storage facilities are exceptional. Jay was extremely helpful in getting me into my unit.
Jay is such a great help! Property is always clean and still looks new!
Manager goes above and beyond to ensure that everyone and everything is situated accordingly. Also is very detailed, kind, highly professional and exceptionally through with all that he does.
Awesome customer service Jay!
Clean property & good customer service
Thank you Jay for everything. You are the best!
Thank you for great service. You made it really easy.
Very clean property. Great customer service!
I recently had the pleasure of using Public Storage on Pickett St in Fairfax, and I couldn't be more impressed. Jay, the manager, provided outstanding assistance throughout the entire process. His professionalism and helpfulness made my experience smooth and stress-free.
The facility itself is top-notch—immaculately clean and well-maintained. One of the standout features is the ample supply of carts available for transporting your boxes, which made moving my items much more convenient.
Overall, I highly recommend this location for anyone in need of storage. With excellent service from Jay and a clean, well-equipped facility, it’s a five-star experience all around!
Awesome customer service!
Very profession. Keeps the place in tiptop shape.
Great customer service, feel safe/comfortable, and reasonable prices!
This Public Storage is truly the best storage company I have ever done business with. I’m an artist, and I have used many storage companies over the years. This place is really clean, functional and accessible. I actually enjoy coming here because I know I can get in and out really quickly. The manager Jay is really helpful and accommodating. Anyone who has rented storage before knows this can be expensive and frustrating, but this Public Storage offers competitive deals and rates and the service and the facility will not leave you disappointed. You may even find as gratifying as I have.
Thank you for clean property
I’ve rented here before and always get top-notch, speedy service from Jay. I highly recommend this location to anyone who needs a safe, reliable and affordable spot to store your stuff. I’m a teacher and needed a place for my classroom supplies during the summer. :)
Jay is a fantastic person to work with. He’s kind, knowledgeable and very resourceful. He makes me want to come back!
Clean property , great service by Jay, always available, always helpful .
I had an excellent experience at Public Storage, thanks to Reese Wheeler! Reese was incredibly professional and helpful throughout the entire process. He made everything smooth and stress-free, from explaining the rental terms to helping me choose the right storage unit. Reese’s friendly demeanor and attention to detail were much appreciated. I highly recommend Public Storage, especially if you get to work with Reese Wheeler!
Thank you for showing me the unit
Staff were consistently friendly and helpful!
Awesome service thank you!
Great Place !!! Great Customer Service. So clean and bright ! Feels safe
We just started using Public Storage on June 1st. The price is right, and the facility is very clean. We highly recommend Public Storage to others who need extra storage space. .
I had a great experience with Jay at the Public Storage on Pickett Road in Fairfax, VA. Kudos Jay!!
Jay was fantastic and helped us feel confident about the storage space we chose. Super clean facility.
Love the place but hate their prices. I have my unit for 3 years and going from $88 to $221 monthly, hurt my pocket for a single mother.
Jay, the manager of this Public Storage location on Pickett Rd, was outstanding! He demonstrated excellent customer service and was efficient, thorough and very kind. I recommend this location to everyone. Thank you Jay!
Jay has been very helpful showing us the different option to stored all our furniture and the lots of clothes we have!!😊
Love working with Jay. He is always so helpful! This place is very clean and well lit. Love to know my storage is in safe hands
Awesome staff and very clean.
Great costumer service. Place was very clean.
Jay at Public Storage located on Pickett road has always been great to deal with. I have been with public storage for over a year with no intentions on moving to a new. All the staff is extremely friendly and helpful. I feel very comfortable knowing the property my family and I have stored there is safe and well taken care of.
Thank you Jay and the Pickett road staff
Jay is magnificent and has been very helpful
Thank you Jay for a very easy rental today, I recommend your facility highly.
Awesomly clean place thank you staff!
We have been using this facility for two years. It has always been extremely well maintained. The staff has been very helpful, courteous, and knowledgeable. We highly recommend it.
Great customer service experience. Jay was being very helpful.
Many thanks to Mr. Jay. Since January when I came to the facility asking for information about rental and then decided to rent an unit because of his great customer service, Mr. Jay has always provided prompt support every time.
Helpful staff, very clean and well kept facility.
Jay at the front desk was so thorough and helpful! Most pleasant experience I’ve had at a storage facility
Facility is clean, feels safe and secure. Jay was super helpful and willing to go out of his way.
I would highly recommend Public Storage.The Manager Jay is great and will help in any way he can. Building is extremely clean and the security features made me confident that my belongings were secured at all time.
Mr. Jay Kim was absolutely wonderful since the first time I came to the facility. He was very patient explaining me with details my choices, prices, rules, etc. He did a tour of the storage, showed me the sizes, and advised me of the advantages and disadvantages according with the locations. The whole storage is very clean, perfect lighting, and very secure.
I have been renting from time to time different storage unites since 2012; I can attest this this is the best.
I highly recommend this outstanding place to everyone.
Sincerely,
Rosa C. Williams
Jay gave me great customer service! I really appreciate his patience and updating me. I forgot to lock my unit and he called me immediately so I could protect my items!
I had a positive customer service experience with the property manager. Also, the facility is well-maintained and clean.
This is not climate controlled it is very humid and my pillows smell musty. Ruined my irreplaceable clothing that is impregnated with a musty smell. Also the cherry on top was finding wool eating moths and their cocoons on boxes and other belongings! Sure a couple of dead moths might not look like much but they lay eggs and those eggs hatch when it’s warm and they form larvae and then larvae eat natural and even synthetic fibers creating holes in your belongings. Their cocoons are made with the fibers they eat. This is the storage facilities JOB to have a facility that is free of harmful pests and odors. This facility has both. And the insurance they require you to purchase covers nothing but Public Storage so they don’t have to deal with your problems when you have them - their solution is - sorry I can’t help you, contact the insurance company. I tried to file a claim for musty odor and the insurance offered to pay me a laughable maximum of $250 (for damage from mold) for thousands of dollars of damaged clothing after I pay a $100 deductible.
They have never rectified the situation or done anything about it and I have complained multiple times.
Great safe. Pretty clean. Meh prices though. But for safety and peace of mind, it's fine though
Thank you for your excellent service
All the service at the property is excellent, very clean and the manager is very friendly.
Great facility, clean and respectful. My experience was made real easy would recommend this place to rent!
Nice clean place. Wish I could live there
As you walk into this facility, you can smell some thing and I couldn’t put my finger on exactly what it was but it doesn’t smell good. Well cut to one year later after storing my things there thousands of dollars worth of clothing smells absolutely putrid musty disgusting and I’m probably going to have to throw them away because once that smell is in there you cannot get it out even my lampshades smell like this disgusting putrid smell. I’m going to look into filing a small claims lawsuit against these people. This place is most definitely not climate controlled because if it was, there would not be a musty smell in this place, and it would not ruin your clothing and fabric items.
I also found a moth cocoon on my luggage!!! I feel SO incredibly angry. $3600 I’ve spent on storage here and storing my belongings here has ruined at least $5000 worth of my things!
Very clean and safe facility. The staff is very friendly and knowledgeable.
Jay was super nice and helpful!
New customer at this facility and the storage units and general areas are spotless and Jay the manager is super friendly-definitely recommend great location too!
Great facility and great customer service and staff
Thank you for a clean property.
Jay provided excellent service.
Clean units very accessible with carts and elevators
Victoria was very helpful when I visited this location. I have a storage unit at the draper drive location which is a few miles from this one. After waiting at the Draper drive storage for an hour, being disappointed with the customer service, I came to this location to get help and Victoria saved my day. Thank you⭐️
Thank you for very good customer service, and very nice and clean.
Very clean. Carts always available. Very good customer service
Errol the Manager at this Public Storage is awesome. The unit he showed us was the right size we needed. Very clean and easy to get too storage room. He was accommodating and very helpful. Thank you Errol for being a great manager!!
Errol is the best!!! He was quiet, patient and thoughtful and gave us the best experience with Public Storage ever!!! You guys need to hire more Errols!!
Had the opportunity to work with the manager, Jay, and he’s exceptional. Highly recommend! Great prices, even better staff.
Great customer service from Jay! Thank you.
Thanks for the quick rental and best service.
Thanks for a clean property.
I love Jay! He's ALWAYS helpful. This is the cleanest storage place I have ever used 10 outta 10 would recommend to my friends!
Wonderful customer service
Great customer service. The property manager Jay was extremely helpful and showed me the different storage facilities as I was trying figure out what I needed. Also as a new facility it is very clean.
Perfect place great staff
Thank you for nice management
Thanks for your clean storage
Jay is professional and personable. He’s wonderful in finding the right unit.
Very clean and HVAC controlled location. Jay was a great help with what I needed looked into.
This storage place has the best customer service
Thanks for clean property
Awesome place but they keep raising the price
A very clean property to rent thanks to the staff.
Good customer service, thank you.
Thanks Jay for the quick rental!
Thank you for clean the storage. Very nice people
jay was so helpful and speedy! i love my unit it’s so spacious!
Great customer service, thank you.
Public Storage company is a great storage facility. It's really secure and safe with great customer service.
Very clean faculty Jay and good customer service here for sure.
New, clean, and well managed as far as I can see!
Facility is very clean but the prices are Extremely high. Check around get a deal but keep in mind these people raise the rent every 3 months. Be Aware!
Excellent customer service. And facility is incredibly clean.
Thanks Jay for a new property.
Thank you for a very clean place to store.
Service was amazing !thank you!
They WILL raise your rate every 6 months. I don't know how this place has so many 5 stars with their predatory pricing practices...must be fake reviews.
The facility is clean, hallways are wide, carts are large, parking lot is mediocre sized. HOWEVER, they WILL raise your rates after 6 months (and again after 12 months I presume), regardless of what the market rate is! I was paying $202 for a space when I rented it, and 6 months later the market rent (the rent for a new unit on their website) was $147. They notified me that my rent was going UP to $225/month, so I submitted a request for them to LOWER my rate to the market rate. They denied it. I called the location and corporate and got rigamarole bullssst about how my rate was "fair". So I moved out. End of story.
It's very clean and has great customer service. I had a few questions about changing my unit and Marissa the front desk person answered every question I had.
Thank you for clean facility
Thank u for the information
Well lit clean
Friendly staff
Jay was amazing and friendly everytime I needed help with anything. Facility is clean and temp controlled. Great experience.
Excellent customer service. i'll happy to recommend friend to come here. Highly recommended
Excellent service. Customer friendly.
Very clean facility and professional and friendly manager.
I've had great customer service here. Jay and the staff have been great from day 1. I highly recommend.
So far , it’s been a very pleasant public storage experience. In the past when helping family, friends, etc. store stuff at other locations, there’s almost always signs of rodents / bugs, and sometimes full blown infestations, broken climate control, lack luster utilities, and even incredibly rude, disinterested customer service / staff. However, my experience at this location has been the exact opposite! Incredibly clean facility, with working gate, elevators, climate control, no pests!, or leaks. Most importantly, Jay has provided outstanding and above par customer service since the first day I called to inquire about a reservation. He’s extremely patient and communicative and from what I’ve seen, gives each customer the same warm, friendly, and engaged energy. I wasn’t rushed while reading my contract, and Jay politely answered all my questions. He’s the complete anthesis of the typical Public Storage staff who try their hardest to ignore you, or rush you through the process and give faulty information. On the day I arrived, he was pretty swamped, it’d be great if he could get some help! As more time passes, I’ll be sure to update this if anything major changes (pests arrive, or those outrageous rate increases) But for now, this location has exceeded my expectations.
Thank you for the rental.
VERY OVERPRICED. Raised rates for a 10x 10 to the price of a 10x15 at a competitor. Shorter hours too. Moving out this month.
Jay was friendly and helpful, He also was very understanding with what I wanted.
Jay is super helpful and nice, he set me up be ty quickly and was awesome to deal with. Totally recommend! Anna W. Robinson
Update: I paid upfront storage at this location for few months my next payment is due in September. I rented it 2 months ago and today I wanted to put some of the boxes in my storage....it denied me gate access!!!! Even though it’s paid upfront until September. I checked in all it’s no way I made mistake putting the wrong gate access. Unbelievable. My app is also not working I can’t open gates from it. I am nit staying with this company. Taking my money I paid until
September and moving elsewhere . My friend who was helping me with this is late to work because of this, no one is picking up For help . Very disappointed !!!
Update: Changing to 3 stars Becasue they resolved the issue and gave me a new code which seems to be working but still it was horrible experience.
Update; I am changing to 5 star because after incident Jay gave me 20 dollars credit to make it right and just because Eid his courtesy I am doing so…
I paid upfront until September and they sent me notification that they increased the price 5x5 locker until from 35 dollars to 67 dollars with insurance. It’s crazy! I will be moving either today if I organize transportation or definitely at most last week of August since rent is paid upfront until September 1st. I won’t be paying nearly 100 percent of an increase price for 5x5 locker!!
Jay is by far the absolute best manager I've ever met. He goes out of his way to help and make sure everything is smooth and taken care of. I would recommend this to anyone looking for a storage unit.
Awesome customer service, thank you for the rental!
Thank you Jay for all your help. 👍
Excellent!The best👍👍👍👍👍👍👍
Friendly staff, Jay is very nice!
Great customer service!! They were right on time and everyone was so friendly! Would recommend 100% they have great sales all year round!
Thank you for your assistance.
Very clean property, thank you Jay.
Thank you for the rental.
JAY CUSTOMER SERVICE IS AWESOME; very friendly and helpful; GIVE JAY A BONUS IN DOLLARS; kudos doesn’t buy coffee or lunch; be practical
Clean facility and staff are awesome. This is the best facility that I have used.
Thank you for quick rental
There team is amazing! They're so responsive and on top of everything. I had a great experience with them. Useful.A very clean place to store,thank you.
Thank you for the rental today
Thank you for excellent customer service!
Thank you Jay for such a quick rental!
Thank you, for customer service
Thank you Jay and team for a phenomenal experience during our stay. You were professional and courteous. We will be customers for life.
Kind and friendly manager ❤️
Everything looked clean and neat
Friendly staff! 5 stars
Nice and new. Very clean property.
Tx for the rental it's awesome 👌
Thanks Jay for the rental.
Great location. Clean and easy to access. Jay the manager is great. Friendly and helpful. Recommend! UB
Awesome service Jay was great and really understands customer service!
Jay you have been always very helpful and thank you for always a very clean facility.