Public Storage Self-Storage Units at 3849 Pickett Rd, Fairfax, VA

Perfect place great staff

Great customer service. The property manager Jay was extremely helpful and showed me the different storage facilities as I was trying figure out what I needed. Also as a new facility it is very clean.

Thank you for nice management

Thanks for your clean storage

Jay is professional and personable. He’s wonderful in finding the right unit.

Friendly staff

Very clean and HVAC controlled location. Jay was a great help with what I needed looked into.

This storage place has the best customer service

Thanks for clean property

Awesome place but they keep raising the price

A very clean property to rent thanks to the staff.

Thanks Jay for the quick rental!

Good customer service, thank you.

Thank you for clean the storage. Very nice people

jay was so helpful and speedy! i love my unit it’s so spacious!

Great customer service, thank you.

Public Storage company is a great storage facility. It's really secure and safe with great customer service.

Very clean faculty Jay and good customer service here for sure.

New, clean, and well managed as far as I can see!

This is not climate controlled it is very humid and my pillows smell musty

Facility is very clean but the prices are Extremely high. Check around get a deal but keep in mind these people raise the rent every 3 months. Be Aware!

Thank you for a very clean place to store.

Thanks Jay for a new property.

Excellent customer service. And facility is incredibly clean.

Service was amazing !thank you!

Good Rate！Good Service！

They WILL raise your rate every 6 months. I don't know how this place has so many 5 stars with their predatory pricing practices...must be fake reviews. The facility is clean, hallways are wide, carts are large, parking lot is mediocre sized. HOWEVER, they WILL raise your rates after 6 months (and again after 12 months I presume), regardless of what the market rate is! I was paying $202 for a space when I rented it, and 6 months later the market rent (the rent for a new unit on their website) was $147. They notified me that my rent was going UP to $225/month, so I submitted a request for them to LOWER my rate to the market rate. They denied it. I called the location and corporate and got rigamarole bullssst about how my rate was "fair". So I moved out. End of story.

Great customer service!

Great service

Thank you for rental

It's very clean and has great customer service. I had a few questions about changing my unit and Marissa the front desk person answered every question I had.

Thank you for clean facility

Thank u for the information

Jay was amazing and friendly everytime I needed help with anything. Facility is clean and temp controlled. Great experience.

Well lit clean Friendly staff

Excellent customer service. i'll happy to recommend friend to come here. Highly recommended

Excellent service. Customer friendly.

I've had great customer service here. Jay and the staff have been great from day 1. I highly recommend.

Very clean facility and professional and friendly manager.

So far , it’s been a very pleasant public storage experience. In the past when helping family, friends, etc. store stuff at other locations, there’s almost always signs of rodents / bugs, and sometimes full blown infestations, broken climate control, lack luster utilities, and even incredibly rude, disinterested customer service / staff. However, my experience at this location has been the exact opposite! Incredibly clean facility, with working gate, elevators, climate control, no pests!, or leaks. Most importantly, Jay has provided outstanding and above par customer service since the first day I called to inquire about a reservation. He’s extremely patient and communicative and from what I’ve seen, gives each customer the same warm, friendly, and engaged energy. I wasn’t rushed while reading my contract, and Jay politely answered all my questions. He’s the complete anthesis of the typical Public Storage staff who try their hardest to ignore you, or rush you through the process and give faulty information. On the day I arrived, he was pretty swamped, it’d be great if he could get some help! As more time passes, I’ll be sure to update this if anything major changes (pests arrive, or those outrageous rate increases) But for now, this location has exceeded my expectations.

When will your contactless access be available?

Thank you for the rental.

VERY OVERPRICED. Raised rates for a 10x 10 to the price of a 10x15 at a competitor. Shorter hours too. Moving out this month.

Thank you Jay for GREAT customer service !!!

Jay was friendly and helpful, He also was very understanding with what I wanted.

i love this place.

Jay is super helpful and nice, he set me up be ty quickly and was awesome to deal with. Totally recommend! Anna W. Robinson Update: I paid upfront storage at this location for few months my next payment is due in September. I rented it 2 months ago and today I wanted to put some of the boxes in my storage....it denied me gate access!!!! Even though it’s paid upfront until September. I checked in all it’s no way I made mistake putting the wrong gate access. Unbelievable. My app is also not working I can’t open gates from it. I am nit staying with this company. Taking my money I paid until September and moving elsewhere . My friend who was helping me with this is late to work because of this, no one is picking up For help . Very disappointed !!! Update: Changing to 3 stars Becasue they resolved the issue and gave me a new code which seems to be working but still it was horrible experience. Update; I am changing to 5 star because after incident Jay gave me 20 dollars credit to make it right and just because Eid his courtesy I am doing so… I paid upfront until September and they sent me notification that they increased the price 5x5 locker until from 35 dollars to 67 dollars with insurance. It’s crazy! I will be moving either today if I organize transportation or definitely at most last week of August since rent is paid upfront until September 1st. I won’t be paying nearly 100 percent of an increase price for 5x5 locker!!

Jay is by far the absolute best manager I've ever met. He goes out of his way to help and make sure everything is smooth and taken care of. I would recommend this to anyone looking for a storage unit.

Awesome customer service, thank you for the rental!

Thank you Jay for all your help. 👍

Excellent!The best👍👍👍👍👍👍👍

Friendly staff, Jay is very nice!

Great customer service!! They were right on time and everyone was so friendly! Would recommend 100% they have great sales all year round!

Thank you for your assistance.

Good manager

Very clean property, thank you Jay.

Thank you for the rental.

JAY CUSTOMER SERVICE IS AWESOME; very friendly and helpful; GIVE JAY A BONUS IN DOLLARS; kudos doesn’t buy coffee or lunch; be practical

Clean facility and staff are awesome. This is the best facility that I have used.

Thank you for quick rental

There team is amazing! They're so responsive and on top of everything. I had a great experience with them. Useful.A very clean place to store,thank you.

Thank you for the rental today

Thank you for excellent customer service!

Thank you Jay for such a quick rental!

Thank you, for customer service

Kind and friendly manager ❤️ Everything looked clean and neat Friendly staff! 5 stars

Thank you Jay and team for a phenomenal experience during our stay. You were professional and courteous. We will be customers for life.

Nice and new. Very clean property.

Tx for the rental it's awesome 👌

Thanks Jay for the rental.

Great location. Clean and easy to access. Jay the manager is great. Friendly and helpful. Recommend! UB

Awesome service Jay was great and really understands customer service!

Jay you have been always very helpful and thank you for always a very clean facility.

Clean space thank you.

Good customer service. Thank you

Just exceptional, the staff was friendly and informative. Super good Custumer service. Clean facility, and organized,

Very clean and neat inside of course it's fairly new but it's nice inside , the attendants are very friendly and knowledgeable ,prices are competitive good place to store your stuff

Friendly staff

Hood service, clean facility

very nice place to store!

Thank you for a clean storage place

Thank you for the rental. Good clean place.

Clean place.

Thank you for a clean facility.

Absolutely exemplary. Tremendous service and the best rates I have ever found.

Jay helped me a ton last minute! Easy and great price!

Jay was very helpful

Great customer service!

Great place and clean.

Amazing service !

Great place

Excellent service. Mr. Jay is quick and helpful . Th ank you !🌝

Thanks for a very clean storage place!

Thanks Jay for a quick rental.

My associate had a veryansın good rental today.

This location is one of the best storage that I seen. The customer service was great, professional. Mr. Jay K. was so helpful, kindness, his attitude was amazing, he explained all of the options that would work for us. Thanks Mr. Jay. K. Highly recommended.

Very nice Neat n clean Khareem is very coprative guy n did very good customer service Thank u Khareem

Excellent customer service, Mr. Jay is very helpful and a nice guy

Thank you for a nice Storage Unit!

Great customer servicié.

Friendly staff. Thank you Jay

Thank you for the information

Nice clean, nice plat cart, nice customer service Thank you

Great customer service. Quick check-in.

Clean and new property.

Great customer service. Great location.

outstanding place , customer service great. very clean.

Courteous staff thanks. Emily. And. Jay

The storage place is very clean. Staffs are very friendly. Especially JAY has been very helpful.

Awesome facility, had a question and Emilee was wonderful in pursuing and proving answer. Resolution was favorable and I thank her district manager for approval but I am a loyal customer regardless of outcome. Excellent pricing, clean and safe facilities, 5 star!!!! Thank you Emilee and team for making my experience great.

Super clean. Carts are in great shape. Never had a problem with parking, cart availability, or waiting for an elevator.

Great service and location. Both Emilie and Jay were very helpful and made everything very smooth. Highly recommend!

Great customer service with Jay !

The best manager and help!

Great customer service, absolutely recommend the place!

Very nice and extremely helpful.

Awesome staff, very clean, great place to rent a storage!!!

Great service!

Good customer service

Was nervous about the change from ezstorage to public storage as I've had horrible experiences but luckily they kept the main manager on staff and she has helped make this transition easy. Don't let her go by any means necessary.

Good customer service from Emilie Thank you for your wonderful help. Continue your help to other people who will always come to your business. Be bless.

Great customer service!! 😊

Great customer service from Jay!

Always excellent service and clean facilities.

What items need to be stored in your climate-controlled self-storage units?

Are your self-storage units secure?

Do you offer Contactless Renting?

Are your self-storage units easily accessible?

What size self-storage unit do I need?

Do you have drive-up loading and unloading?

What do I need to bring with me to rent a self-storage unit?

Do you have self-storage Move-In Specials?

What hours can I access my self-storage unit?

Do you offer car, boat, motorcycle, ATV and RV storage?

Do you sell self-storage and moving supplies?

Very clean store, inside and out. I've never seen a place that takes as much pride in their property. My boyfriend rented here, friendly young lady and gentleman in the office always has a very clean bathroom with great smelling soap. Well lit so I don't feel creeped out when I go there by my self at night. Overall great experience.

Nice place. Real clean.

Pretty good, no complaints. New building still real clean. Happy here.

Clean, well-lit, and properly climate controlled. Always plenty of hand carts available to use. Friendly front office staff. I try to avoid visiting during peak usage times to sidestep delays due to elevator loading.

New facility, well managed and very clean.