Public Storage Self-Storage Units at 3854 Dulles South Court, Chantilly, VA

I rented a 5x5 climate controlled unit at the Dulles South CT location today. I received a fabulous price through the Memorial Day deal. Joe, the manager, was extremely helpful during the process which was easy and quick, once I decided on a unit. He made sure I got a unit close to the elevator and that was easy to find. He took the time to answer all of my questions. He is very professional, honest, and takes customer service seriously. I visited other PS locations but none had the level of care I found here. I highly recommend this place.

Looking to move to this area soon and the manager went above and beyond to be super helpful getting all the details together for me. Superb customer service!

Called this property and talked to Joe. Wow, not only was Joe this best person I talked to in the past two days. He was knew the answers to all my questions and gave me some great tips. Saved me a bunch of time and hassle. A+ job Joe.

I reserved a unit, however, upon arrival was told the elevator was down and we were recommended not to use the stairs by Joseph. I was told the elevators would be fixed by noon, however they were not. We were then told they would be guaranteed to be fixed by 4 pm again they were not. Poor customer service as I had to call to receive any information and updates on the elevator situation. I was told that I would receive a refund as we ended up having to cancel the unit after waiting all day and the elevators were not fixed at 7 pm. I have spoken with Mike, Joseph, Ram, and Christopher multiple times regarding the refund of the unavailable unit that we did not move into or utilize. I was told this can take a couple of weeks to process however it has been 3 months without any closure. I was told the general manager, Mia Mosigol, would contact me however I still have not received any follow up for the property manager or Mia. The poor customer service and significant run around for this issue (although I recognize the elevator issue was not their fault) has been astonishingly unprofessional and mishandled. Due to the unprofessionalism, poor follow up and lack of follow through after all the communication I have had with the employees as this location I will not use this public storage or recommend them to anyone.

Great service from the district manager thank you

Great service

Ram, thank you so much for smooth process of vacating the unit. You are fabulous at your work. Thanks for everything !

Fantastic service from joe the manager!! Provided all the details I needed with a quick and easy setup! Thanks you

Cecilia was helpful when helping me manage my account . Im pleased with my experience so far

Cecilia was so helpful!!! She took care of everything I needed and was very friendly!

Great service! Ram was very helpful and very knowledgeable person

Joe provided wonderful customer service. The facility is clean and easily accessible.

This was my first time using/renting a storage unit, and it couldn’t have been any better. The eRental process was straight-forward and seamless. Joe, the property manager, followed up with me and gave me clear and easy to follow instructions on how to navigate the facility, access my unit, and also he gave me useful information since this was my first time. The facility itself is very clean, cool, secure (private access codes needed at entry/access points), locks are provided for units, and there are plenty of hand trucks to help you move stuff in. I left feeling confident that my property is secure.

Joe was great!!

Shout out to Joe! Every time I needed to speak with an associate directly, I got to talk to Joe. He has always been a pleasure to work with. The storage space was easily accessible and very clean. If I ever need to use a storage facility again, I'll be coming back here.

Joe was very professional in answering all of my questions about the property, rent, and the rules and guidelines, as well as being friendly and welcoming.

The property manager Joe is the best part of Public Storage. He was incredibly professional, kind, helpful, courteous, reliable, and helpful. He went above and beyond to help me out. I had to use a Upack and he allowed me to park it there overnight for the movers the next day. No other locations would allow me to do this. I made reservations online and when I arrived, the unit was the cleanest out of any storage unit I have been to. Joe even stopped by to make sure everything was okay and that I was taken care of. This is the best storage unit I have been to. Again Joe is the best property manager and best worker I have seen. He made the difference in care at this location and is the reason why I selected this location. He takes care of his customers and facility. I have been at storage units for years and again he and his facility are the best.

Ram is great, great service with a smile 😃

Staff is extremely helpful! Will make sure you get all the information you need to move with ease.

I’m preparing to move to the area and I called to speak with someone about my storage needs. The manager I spoke to, I think his name was Joe, was very knowledgeable, professional, and accommodating. When I move in the very near future, I will definitely be utilizing this facility for my storage needs.

We were pleasantly greeted and given an a tour. Joe provided excellent suggestions to help decide on an unit. So pleased with what was decided...Kudos to Joe’s imput! 😊

I walked in not expecting an easy experience to rent a storage unit, but to my surprise after meeting Joe, it ended up to be quite a breeze. Thanks to Joe I rented a unit right on the spot.

Joe is the best property manager ! He is knowledgeable and professional. I am the first time user for storage unit I couldn’t have done it without him. I strongly recommend this location and Joe as a your property manager.

Nice and clean facility, very secure, professional and friendly staff. Great location. Highly recommend this storage facility.

Joe is the best!

I’ve only been a tenant since the 31st of last month and is already planning on vacating before the month is over. I’ve been calling this location for almost 3 hours and no one is answering the phone. Had to sit on hold for over 1.5 to speak to customer service just to be transferred without my knowledge to someone’s voicemail simply because they did not like the fact that i was calling the company out for false advertising. Thought i was doing the right thing my choosing you all over U-haul (and I was offered a free first month with them) and clearly I chose wrong. Very upset and disappointed with the customer service I received

Good place, very hot inside. Clean storage place.

The public storage facility has been great for me. It’s clean, has easy access and the climate control is outstanding. If I ever happen to need a storage unit again I will absolutely use Public Storage and also the property manager Joe is extremely helpful!

Joe is the manager and is super helpful and patient, answering all our questions. Place is clean and it’s easy to use. Much cheaper than closer to DC

Staff was helpful and facility is clean and organized.

Ram was very professional and helpful.

Ram and Yousif provided excellent care today.

For RAM

Emud was very professional and attentive. I highly recommend Emud. The units are very clean and reasonably priced.

We had great experience with Mr Emad. He was wonderful guy and explained everything. Definitely recommend this place for everyone.

E was Great he help me with my reservation and make sure everything was good with my moving and make i didnt have any issues

The property manger Emad is very polite and professional. He made me move in easy and quickly provided me with information about the facility and walked me to my location and ensured it was clean on my move on. Public Storage got the right person at this location.

E was extremely helpful and made the process of setting up my storage unit very easy. He was professional and friendly. The facility is kept spotless and I feel confident leaving my possessions there. Definitely recommend!

Want to say that Emad gave excellent customer service when we needed to get some large boxes for a recent move. He had me in and out within 5 minutes and helped load the boxes into my car. I would highly recommend them if you're in a jam and need last minute moving supplies.

Es un gran lugar en el cual las facilidades, el personal, la accesibilidad y el precio es excelente cabe destacar que el trato de excelencia Que recibí por parte de Ema fue A+

Great service. Easy to make reservations. Emad was very helpful and polite.

Emad has not only been a wonderful help during my rental process, but he has also been kind and generous with his time and energy. One of my favorite sayings is, " You never get a second chance to make a first impression". Because of Emad, my first impression of Public Storage was Five Stars! This young man should be promoted! ("Undercover Boss Like")

E was very friendly and helpful with my move-out. He made sure that the experience was quick and seamless!

Had stored personal belongings for about 2 years and never had any issues. The facility was secure, clean, and bright with easy access and a plenty of carts. Especially, the property manager Emad was extremely courteous and reliable every time I called for help and eager to assist with any matter in a timely manner. I confidently recommend this location for any storage needs!

So I am Chef Big D from Hell's Kitchen season 19 and I am using the Chantilly branch of Public Storage , E and Anthony are legit and super help full know everything about the place and really good staff to have on your team . Place is spotless not worried about my stuff at all !!!

Emad is very helpful and provides wonderful customer service.

From the first call that I got from Emad he was really great. He walked me through all the sign up and showed me my unit. He explained everything with professionalism and care. Emad is a great asset for the company and really appreciate the help he provided.

Had a smaller unit and needed larger. Signed up online for larger. Emad greeted me at the door. Very professional and very helpful. Helped get paper work done and get other unit closed out. Ivan was also at the counter and very nice also, he just started. The over all experience was perfect. Emad was thorough and got me through the process quickly. They both made the sign up process comfortable and a breeze.

I went to Emad when he was sweeping the hallway. Great service from him, he went above and beyond to help me with billing, rate, and payment. A long time customer at the location, and Emad is the best and most respectful.

Emad was extremely courteous and helpful

extremely clean storage units and great customer service. Emad helped everything run smoothly, great attitude and very professional!

Facilities are nice, and easy to navigate. The personnel onsite are good, along with their customer service over the phone. Rates are "good" and much cheaper than ones closer to DC. Emad was very helpful when it came time for me to close out the space and it just took 1 minute.

Great customer service. Emad has been always attentive and willing to help with a smile. Location is perfect for my needs

I am very pleased with the service I received at this Public Storage facility. From the point at which I called for information, to the responsiveness of location manager, I received excellent service. Emad impressed my husband and myself with his professionalism, helpfulness, and courtesy. He answered all of our questions and made us feeling like appreciated customers. The price we received for our storage unit is very reasonable, and the facility itself is well kept, clean and safe. We are comfortable knowing that we are getting a great deal for our money. Thank you Emad, and thank you Public Storage!

Great staff and service. Emad was very helpful.

Very good experience with Emad

It was my first time using this location we went there and the place was amazing is was all clean and the guy there was really nice he was really polite. Emad was really nice and polite he help me and my family a lot .. he is a great guy best storage ever thanks to Emad

Emad is the best!!

Emad is amazing! He is the nicest and most respectful person I have ever dealt with since I’ve been with public storage. Whenever I have a question he is always there to listen and provide me with the best answer possible. He recommended me to download the app so that I could access my unit way easier than to always enter the code . I recommend this location out of all locations. Thank you Emad!!

Top-notch service and impecable facility!

Emad at Public storage went out of his way and helped us with our organizating and move! He had utmost respect and kindness, and his willingness to offer help was very much appreciated! If you need anything, Emad is the man! Thank you Emad!

Emad is awesome. Very professional and courteous!

Emad was super helpful and patient guiding me through this process for renting a storage! Best customer service thank you so much!

Wonderful units, extremely clean. Emad is the best!!! Great attitude, very professional and helpful... I didn't have to do anything. The smoothest experience I've ever had with storage units. Thanks Emad

Emad has been very professional and helpful through my process of renting a storage unit. He ensured that he contacted me prior to my move in date and ensured that my rental process went smoothly. When I showed up to view my storage unit, Emad was very helpful and kind and he showed me where everything was and explained to me the process for entering the property. The property looks like it is in great shape and I feel confident storing my items at this location. Kudos to Emad for making this a pleasurable experience.

Emad is very knowledgeable and provided phenomenal customer service.

Moving in was easy; friendly and helpful staff. Facilities appear to be in very good condition. New Review (Jan 2022): Had a bit of a pricing issue as my rate increase came a few months earlier than I expected. Emad, the new store manager, professionally and capably handled my issue. He made the experience far more palatable and trouble-free than anticipated. Thanks Emad for your excellent customer service!

Emad was focused on my needs. He provide a full detail of our transaction. Emad was very professional and courtesy. Our visit to this property was excellent.

Emad was especially courteous and helpful in enabling me to process a monthly payment.

Emad was very helpful. He attended to our issue professionally and pleasantly.

Great pricing and what does it was EMAD, who took great care of me and informed about every option.

Ram give every good service place every clean

Very helpful and understanding public storage. Best storage experience in the DMV!!!

Ram! He is the best!

Ram gave me great service today & helped me out with everything thing I needed.

5 star service from Emad! Thanks man!

The young man Emad who was covering this property was so helpful in explaining everything

I made a reservation for a unit and I went to facility to do the paper work. The was closed for a renovation and I met the Manager Mr.Ram and he explained how to do the online rental. Bottom line the online rental was so easy. Thanks Ram.

I met Mr.Ram today when he was checking the property and I asked him about the vacate process.Mr.Ram explained me the vacate procedure very quickly. I really liked the way they do concern about the customers until.

Ram is extremely excellent customer service provided today

Ram gave me a great service and very professional and helped me how to download the mobile app. Thanks Ram for everything you did today.

Ram was extremely helpful and made the entire process very easy

I received outstanding customer service from Ram, he was very helpful in resolving the issue I was having. Thank you Ram for your time, patience and great customer service.

Ram is an excellent employee and is an asset to the company.

Ram did a great job in helping me close out my unit.

Ram is the best!

Ram was very helpful. He showed me how convenient the mobile app was! Thanks!

Ram was a great help and made the process of getting my first ever storage unit quick and easy!

Ram was great and made the rental process easy

Ram did great work. He helped for locks, insurance, and moisture removal pellets in addition to the basic service.

Ram gave me excellent service today! Thank you

We have been long time customers at public storage. Had to add a new unit and Ram took care of us finding the best location closest to the elevator for ease of access. Highly recommend working with Ram and public storage!

price increased a few months in because i refused to give them a 5 star review on sign up

Ram was great! Very helpful.

Manager Mr. Ram did a great job today and he also explained me the vacate procedure very well.

The manager at public storage, Rom, was extremely helpful for us today. He answered all our questions and gave us important info that we hadn’t known before. We had a long drive from Florida, and were worn out from the long trip. he was very patient, helpful, answered all our questions. Rom expedited the process, it took only a few minutes to get everything finalized. It was a pleasure doing business with Rom. He’s an asset to the company. i’m happy to give him a strong and enthusiastic endorsement. Lenore M. Casteel

Ram was great!

Ram and staff here are awesome! Many thanks. Highly recommend this location

Ram provided me excellent service.

My experience today was amazing! Not only did Ram treat me with kind service, he also patiently waited on my arrival, and communicated the terms of my contract to me. Great service in deed.

Ram treated me so nice, he gave me clear & easy instructions on how to rent storage space!!!

Great service from Iris, she went above and beyond to help me. I appreciate the time she took to make sure renting was a smooth process. She answered all my questions , patient and kind. Thanks Iris !

Came to this location to rent today Elizabeth was very nice and knowledgable.

My husband did the rental process at this place and they walked us through every step and the location is very convenient

Ram did an excellent job servicing my needs at public storage. He’s friendly and helpful.

Ram provided excellent service for obtaining our storage unit.

Ram is excellent Manager. First time renting and Ram explained everything in detail. Thanks Ram.

Appreciated Rams service. Very friendly, professional and helpful

Ram was super helpful and super kind great service !!!

Great service!!!THANX

Ram was a great helping in guiding me through my move out today. Thank you!

Excellent costumer service by Iris. So thankful for her help

Had my space here for over a year and I couldn't be happier with the facility or Iris the property manager! Clean, easy to access and a great price! Highly recommended!!

Iris was totally committed to helping the customer. Assistance was 1000%! Thank you Iris for assisting me.

Iris is the best customer service rep you’ll ever know. If you need storage please contact this property she is the best!!!!

Iris was such great help! She answered all my questions and made everything easier! I would be recommending this storage to friends and family!

Excellent Service. Exytremly happy

Vanessa and team are extremely helpful especially with app assistance with the gate. For easy access and pretty cheap. Thank you all

Customer service very good! Iris always takes good care and answers all my concerns.

Iris is the best. She made my move in easier than I thought thank you so much

Iris at this Public Storage was very accomodating. She's so nice. Answered all my questions and help adjust my schedule for my move-in date. The storage was very clean and they had all the amenities I needed to help with the move. Thanks Iris!! You're the best!!

Iris was helpful and kind. She helped what I was looking for. Great prices. I had a great experience. :)

Iris, was a fantastic person she very helpful and professional. Her attitude was amazing she has answers to all my questions. Completely astounded. Most places don’t care, she showed me different here. Hope to see her again.

This Public Storage location had the nicest and most helpful employees. Vanessa and Neil were so great! They took time with me and answered all my questions in a timely manner.

Buenas esta funcionando la oficina hoy

Jacked my price by 70% with no warning. Dont bother

I would love to express my immense gratitude for the staff at the Chantilly Public Storage! Everyone I had an encounter with took great concern and care of my problem. My problem seemed huge to me but because of the professionalism they all displayed, my problem was solved quickly. Thank you so much-Neal, Jay, Joe, Sherrie and most importantly the General Mgr, Vanessa. Vanessa, you have a great crew working under your direction to make sure this site is operating so well! I will continue to use your services.

I was at the public storage in Chantilly, VA and my car battery died. I was in a hurry to go, so I asked for help from the customer service agent on staff at the time (Miss Iris). Miss Iris came out and used her jumper cables her car to jump my car. She was so thoughtful and generous, not to mention very friendly. After my car started, I thanked her and then she said, "I understands that sometimes your day could be hard but, you just have to roll with it." We both laughed and I was on my way. Thank you so much Miss Iris, you are truly one of a kind. Sroda A.

Iris was helpful, clearly and precisely explained every step of the rental. This location also very convenience.

Excellent service from Iris, I'm a current customer came to rent another unit and very happy with the help I got!

Muy buen servicio muy amable la señorita iris muy linda

Iris is a good person to help u out on what u need thanks alot 💛

Good experience and lots of help! Iris has great customer service skills. Always resolving problems with a great smile and disposition.

Public Storage offers climate controlled units and their staff at the Chantilly location is professional and helpful. The facility is secure and clean. Iris helped me and we were delighted to find out she is bilingual in English and Spanish also the other two staff members were very attentive, professional and helpful and all together work very well as a team. Thank you.

I have very pleasant experience here. Staff Iris is very nice and efficient. The space is very clean and well managed. And the price is also very good. Highly recommend this place.

Checked out after rate went up 70% over 3 year period. Whole checking out they wouldnt even let me use the dumpster on property to dispose of just a couple small items.

Brayan demonstrated excellent customer service! He lead us through the whole process explaining every detail.

Neil in the front office is awesome. Quick, efficient, pleasant and knows the property. Delightful to do business with. I've rented at this location earlier and it tends to be clean, heated and air cooled. A bit busy on the weekends, especially in the warmer months.

The staff was extremely helpful, very nice. Facility was very clean. I feel very comfortable knowing my stuff is safe at this public storage

Alexis has great customer service!

Had a great experience today! I was helping my friend at their unit, and was greeted by Michael as he was doing rounds about the area. He was very personable and made sure we were all taken care of. I would definitely recommend to everyone on the customer service alone.

iris was great she helped me out with everything and explained everything perfectly in details to where I was able to decide what I wanted I definitely highly reccomend this place I was treat respectfully and staff was very nice and handled me well

iris was great! she helped me out with everything and explained everything perfectly in details to where I was able to decide what I wanted ,and handled very well and respectfully .

We have been clients of Public Storage in Chantilly for more years than I can remember. We are so happy with their service and we have never had any issues. The online portal and auto pay make billing easy and if there are ever any issues, the staff reaches out to us before we even know about it. They are surely deserving of the 5 star rating. Thank you again for taking care of our small company.

I came in on saturday and had a couple of questions and the young lady Khadija had outstanding service!! 5 stars!!

Iris was so helpful and very professional. She answered all my questions. Can honestly said they have great costumer service!

Iris was very helpful with purchasing merchandise, great customer service

We have been renting here for over a year and recently moved to a bigger unit. Iris was super helpful and provided amazing customer service to me and my family. The units and facility are extremely clean and well maintained. I have recommended this location to many friends and family and will continue to do so in the future. Thanks again Iris!

I used to think storage companies were seedy businesses with terrible customer service, I honestly blame shows like Storage Wars. The ads alone had me thinking: A day late? SOLD! Yet when it came time for me to empty my parents unit I found the staff extremely friendly. Darryl was super helpful. Should I ever have the need for more storage personally? I'd definitely consider Public Storage. The hire good staff folks.

Iris was more than helpful with the questions I had and even took her time to break down all pricing for me Most exceptional customer service that I've received from a storage company

Iris helped me out so much and answered everything to the best of her knowledge and made me confident to know I'll b coming back and recommending them ! You guys are awesome thank u for everything!!!

very friendly staff, Iris and Kristina. Great service and made moving from bigger to smaller unit very pleasant experience. Second time I have dealt with Iris and she's wonderful.

Iris was very helpful in making sure I had the right storage space. Thank you!

Fantastic, helpful, friendly, amazing customer service. All questions answered. Iris went above and beyond. Thank you so much!!!

great service, nice staff, very clean

I had a very great experience at this location I had to rent a storage unit for my mom and help her and your staff made everything so easy and is very helpful Iris Ramos was very friendly I do recommend this location

I had a great customer experience thanks to Iris she helped me with boxes & moving supplies! She’s great!

Iris was super nice and answered all my questions without rushing. She even measured the size of my truck and recommended appropriate storage size. She was polite and very professional and highly recommended this storage place.

I would like to thank Iris for helping me with my packing needs

Iris is always very friendly and helpful with storage needs and packing supplies

Good place for storage

Excelente atención al cliente y muy confiable. La Señora Iris me atendió y quedé 100% satisfecho.

The staff was friendly and helpful!

가격도 적당하며 그래도 넓은 편입니다 필요하신 분에게는 적당한 것 같네요

i was looking for a 10x10 unit. Aida asked about the things I will be storing and showed me the unit and went through all the other options as well. Really great service. I would recommend this public storage for anyone.

Iris was Extremely Friendly, and Helpful. Glad I stopped by !!!

Aida was my manager today and she did an exceptional job of helping to explain what would fit in my storage unit. She exemplified customer service and helped me find exactly what I needed for the best price; looking at other public storage facilities that could accomodate my jeep. As far as the facility is concerned, it is well taken care of and the climate control should be able to store all of my electronics with no issue. I would recommend this storage facility as a great value for the price.

Went to get a storage space and Amanda was very helpful. Her colleague Aida also helpful and assist Amanda with my transactions. This is actually my 2nd time getting storage from this location. Place is clean and secured.

Keisha was great very helpful with explaining the storages and very convicing I would recommend to others :)

The best Public Storage experience ever. This is a great clean location nice and patient representative. She was kind helpful and fast! Come book your Storage today with the right people.. Chantilly is the place to store!!! Rep: Aida is AMAZING!

Keisha and Aida were very helpful and well informed me about everything I needed to know

Fantastic experience!

William, Keisha, & Aida was very helpful during my time of need for a storage. They showed great customer service & I definitely will use them again for future references

This was my first time using Public Storage and Aida was super helpful in explaining everything! She was very informational and had excellent customer service. I would strong recommend seeing Aida at this location for amazing service!

Aida was fantastic. Great customer service with clean storage units and common areas.

Great place. Aida helped me through the process. Excellent customer service.

Aida was a great help renting me the storage unit.Great service experience.

Aida was fabulous! She really helped us with the process of finding the right storage space. She is very friendly, I would highly recommend her.

Rep. Keisha was excellent. Very helpful, friendly n made process seamless.

Loved the service! I recommend this location 100%. Aida was extremely helpful in helping me purchase a storage unit, and answered any questions I had. She was very proffesional and patient, and made the process very easy. She was great!

I came in to the store for assistance and Aida was extremely helpful and professional. She made the process very easy and understandable and I will definitely recommend this location to my friends and family.

They messed up my reservation and made me pay more than an online reservation. So instead of getting it for 84 I paid 91 plus 24 and lost everything that I paid for the prior month

Bryan could not have been nicer or more helpful! Great personality, took the time to tell me about the facility and explained all of my options thoroughly. The facility is very clean, well-lit, and easy to get to. The climate-controlled unit is a great feature, I am confident my belongings will be secure and will not have a musty smell, etc. There are a ton of moving supplies to choose from if needed.

Great service and facility. Clean, safe, location. Easy access and all details explained perfectly by staff. Quick, easy process. Keisha was a pleasure to work with. Friendly and helpful.

Fantastic Service Aida has been a great help through out the process from the day that we stored our articles till the day that we removed our stuff. Truly fantastic service throughout our tenure with this storage facility. Will definitely come back again.

Excellient customer service by Aida

Aida was so helpful. I really appreciate how she expedited my storage facility.

Outstanding service by a professional, courteous and friendly staff. Bryan was particularly helpful reviewing all the details to make our rental efficient and effective.

The facility is extremely well kept and clean, and the manager Aida was friendly yet professional, and willingly answered all my questions. Overall, I had a great experience at this Public Storage location.

Convenient location & great customer service by Aida

Public hooked us up with an unbeatable deal on a 10 x 15 storage space. The space is climate controlled, very clean and easy to get to. Aida, the store manager, is a thorough professional; she patiently answered all our questions and made the leasing process quick and easy. I would highly recommend Aida and Public storage to anyone looking to rent storage space in the Chantilly area.

We rented two storage units from this location and Aida was incredibly hrlpful, outlining every part of their terms and conditions and reccommending suitable options for our storage needs. Would recommend highly to friends.

I had some unique requests and Brian was very helpful in getting the answers I needed. He went above and beyond to help me. Aida is also amazing. She is very professional and super helpful. She took time to show me the different sizes so that I was sure to get the unit that would best fit my needs. I highly recommend this site for your storage needs.

Kieth was very helpful and made this a very easy experience!

I worked with Aida at Public Storage and she was great. She walked me through the process, showed me a couple units, asked me if I needed anything more and if I had any questions. The property was clean and well kept.

Keith was superb in helping me transition from a bigger space to a much smaller space. This transition was seamless and I can't thank him enough. Furthermore, he was able to help me again as I forgot my keycode to enter the facility. Simply put, he is a model employee and appreciate his efforts in helping the customer out.

My inhaler ran out and i left my back ups in storage nd when my husband raced to get it he saw they placed a diff lock on our unit without notice when we had just been there the day before nd i had to be admitted to emergency nd i made payments in advance so no way i was late me and husband had the worse happen here i cant believe this happened.

Excellent service Clean and safe Very pleasant experience

Aida was very nice, even though I had to change my appt time do to work, she was flexible to accommodate me on my time. She was very helpful and gave me valuable information regarding storage units since I'd never rented before. Storage unit was clean and in perfect condition.

Aida was very nice and help me with everything I needed.

I stopped by the Chantilly Public Storage today to check out the facility and see what was available. Aida assisted me and was an absolute pleasure to deal with. She cheerfully answered all of my questions and readily showed me some of the units that were an option. The common areas and all the units we opened were completely clean. I hadn't planned to but rented 2 units today because of my positive experience. Aida is a 10 in customer service and definite asset to Public Storage.

Public Storage in Chantilly has a wonderful manager! Aida, the manager, is a very kind and very professional person, who helped me finding the perfect storage for my necessity. She showed all the advantages and characteristics that her local has, so she really convinced me that it was the best option. I really feel that my beloggins now are in the best hands! Trilce

Great service made us feel comfortable and reassuring in a quick and timely manner hassle-free! Keith and Aida were great and were very welcoming.

I went to Chantilly public storage and I received excellent customer from MR KEITH and MISS AIDA I would like to tell management that it's easy to find new employees but it’s hard to find an excellent employee with excellent customer service. KEEP IT UP . Thanks Muhammad Ali Moe

great customer service by Aida and Keith.

Keith was very helpful and polite when assisting me with my storage unit. I will pass on the word for this location for sure!

Aída she is excellent person

Superb service here. Quick, efficient, friendly and affordable. And the place is clean and feels very secure.

I’m impressed on how professional and outstanding the customer service at this public storage location is. So many storage places, but non like this like one. Thanks to Keith I now have a 10x20 unit at a great location. Highly recommended.

I just signed a contract at this Public Storage Center,#29179. Aida, who was working the front desk was WONDERFUL! The facility is impeccable and well lit. I am so glad I moved storage facilities to this place..Highly recommend it! We no longer need our storage unit and the checkout process was seamless. Thanks Keith B. and Aida for the easy checkout process and your big smiles!!

Aida and her assistant were knowledgeable, friendly, and thorough. What more could you ask for? I recommend PS of Chantilly

Patrick, a new employee (I was his first customer), did a great job.

Had a great experience with Keith B. Keith was very professional and provided service which exceeded my expectations.

Aida was very helpful and had answers to all my questions.

The facilities were always clean and the staff were really nice and helpful!

Aida was very helpful. She walked me through each step of acquiring a space. She explained each operation to get into the facility. She directed me on the sign up procedures. Easy fast through...

I checked in to my unit today. The facility was very clean, and Aida was very knowledgeable. I had check in online, so we only had to verify my information, not enter it all from scratch. Aida was able to take me through the check-in process quickly, but she made sure to ask if I had any questions or concerns. I was very comfortable and I anticipate a continuing good experience with this property.

Very clean facility and wonderful staff! Aida and Mike were helpful and kind during my move-in, and have followed-up since then to make sure everything's going well. Everything about the facility is so clean and well kept, I thought it was new! I feel totally comfortable storing our stuff here!

Excellent customer service with Aida!!! Very helpful & responsive, thank you!

Aida was very helpful and my paperwork was completed quickly. My unit was clean and I am confident that my goods are safe at this location.

Mrs AIDA was really helpful ,she is on top of everything's and vevry professional ,thank you for passion and help......☺

I used this facility for the past 7 years while living overseas. I had confidence that my belongs were safe and well cared for during this time. Public Storage was great at communicating important matters with me. They were very professional and polite at all times.

Great experience so far!!! Aida has been great to work with. I walked in and in the same had the unit that best suited me. I will forever use and recommend to my friends and family for storage. - Happy customer :D

I received great service from Mr. Ali He was friendly, courteous and knowledgeable about the facility.

I checked in about a week ago, was met by Aida who walked me through everything and showed me the space before sealing the deal. Very friendly, quick, and efficient. I was also contacted after initial sign-up and after check-in by the owner inquiring if things went well.

M. Ali was fantastic. Helped me get my mother set up with a storage unit and made the process extremely seamless.

It was a very easy process to get a storage unit at this location thanks to M. Ali. He was very helpful at answering all my questions. Highly recommend this location.

Mohammed Ali checked me in yesterday and he was very friendly and helpful. Prices are reasonable, good location.

Great experience. Muhammed was helpful when walking us through the process and the facility.

The customer service was great. The staff was friendly, efficient, and helpful.

Amazing service. Facility is spotless. Mike was fast, professional, courteous. Flawless experience.

Aida and Hassib provided exceptional customer. I would recommend this location to anyone I know. Thank you for all of your assistance!!!

Thanks to Aida and Hassib I had a great experience and a wonderful day! Thank you both very much. They greeted me with a smile and I was in and out in no time. The best service ever! Keep up the good work!!!!!! DDH

While new in town and visiting public storage, I had the privilege of meeting Aida and Hassib while looking for a storage unit. Upon entering the store they greeted me very professionally and with enthusiasm. They answered all my questions with upmost knowledge. While giving me a tour of the facility I noticed how clean and maintained it was. I would recommend this facility for anyone looking for a storage facility.

Outstanding service by a super friendly staff.

Vary clean and Aida was extremely helpful!!!

Aida was great!!!! I recommend this location for someone looking for storage .

Clean and quick. Mike and Aide were super helpful.

Nabila, great customer service and great safe place to store your items.

Great experience. We have now two units here and the staff is extremely helpful and it is easy to access anytime we need.

Nabila was a fantastic representative for Public Storage. She explained everything aspect about the storage facility in great detail! I was very please with her personality and knowlege of the facility. She was very polite and courteous!

Easy to get a unit and the facility is very clean. Nabila is very helpful and will answer any questions you have.

Nabila has been wonderful, kind, informative and helpful. The price here is perfect. Thank you.

Nabila is fantastic. Great customer service. Clean and secure. She makes sure of that.

Nabila - Nice service from this madam.

Nabila was very helpful and informative. Will use public storage again

Nabila was very helpful great place perfect service

Nabila was very friendly. The facility is clean. The pricing is very competitive.

I have received great Service ever by any Public storage I chantilly by Nabil a, polite, courteous, she has helped me with my two units at this location, Her behavior should set examples for so many people in this line of Service. Kevin Salek

Nabila is so helpful! I already have 2 units and I came today to rent another one! They are climate controlled. The service is fantastic. Would highly recommend.

I came in because I saw good reviews online and the reviews are accurate! Nabila is setting up a storage unit for me now and asked me to do a review. They have a great, clean facility here. Carts are available to use, the units are climate controlled, and there is surveillance. Excited to use this facility!

It was a great experience. Ms. Nabila was outstanding. She was very straightforward, kind and professional. I would definitely recommend this location to all of my friends if they need public storage. Nabila, thank you for your prompt service and I really appreciate your service. Thank you!

Nabila was awesome! Very helpful and cordial. The place is nice and clean and its climate controlled.

Nabila was very helpful. The unit was clean and well maintained.

Nabil was very helpful,informative and organized and walked us through the whole process.she also told us upfront what to expect during the storage time. Units are very clean too.

The service was great and the storage units are very clean and easily accessible.

Nabila walked me through the main facility and explained how everything worked very well. We were in and out fairly quickly with no issues with a great experience. The facility is clean and the setup is nice. Would go to Public Storage everytime even as a first time renter.

Nabila helped us out a lot and the space was very good and well established.

Wonderdul.. Nabila is awesome. She doesn't only help you in a great & professional way but also make you feel like it is your own storage. She is excellent....

Nablia was very helpful and knowledgeable.

Low cost and easy to get the storage and clean place and excellent location. And there is a woman work there her name is Nabila. She is vary helpful and polite. She helped me get every information that I need. I advise you to get a storage from there.

2nd time using this place and always had a good experience with walk through and support throughout our time storing our house items. Nabila has always been great in service as I worked with her 3 years ago and again on our needs. Secure area and climate controlled which is always a plus.

Awesome place, clean and Nabila was always super friendly and helpful.

Great customer service from Nabila.

Very helpful staff. I was running late and Mike waited a few extra minutes for me and was still very thorough in showing me the unit and signing me up. Units and building are clean and require secure access.

Nabila at Chantilly Public Storage was very professional and helpful when I asked for instructions for how to get my lock cut and she sold me a new one plus some boxes. The place was very clean and cool.

Nabila was very informative, friendly and courteous on a very busy day to set us up with a new unit

Nabila offered us excellent customer service and was very polite and helpful. The storage space is kept clean and secure. Would recommend this location under the care of Nabila.

Quick and Easy. All was clean and ready to move in. Nabila was great Just completed my storage needs. Nabila helped me through the closeout process. Very friendly. Great experience!

Nabila was very helpful and facility is clean and seems very secure.

Nabila was extremely helpful and kind right when I walked into the door. She guided me through the unit and explained everything that goes on clearly and was ready to answer any questions. I am glad I chose this public storage to store my stuff in with such kind and helpful people working here.

Nabila ..she was very clear and provide all the information we need. The storage is neat and we'll matained.

Nabila was great! Very helpful and informative.

Nabila is the best. She is very friendly to all of her customers. The place is very clean and have great security. Thanks Mrs. Nabila.

Nabila is the best! She is respectful, courteous, polite, appreciative and a very clear communicator. She made the process extremely easy. And the facility is immaculately clean and easy to use. We'll be using Public Storage again!

The storage is clean and the staff is super friendly. Michael was patient and showed me different units until I found the one I was satisfied with. Both Michael and Nabila were patient and through and answering all of my questions. The unit itself is perfect and the facilities are amazing.

After a bit of confusion over my on-line reservation and the computer record in the Chantilly, VA office, the manager, Nabila, as always, provided EXCELLENT service and personal concern for resolving the matter to my COMPLETE satisfaction. Thank You, David M. Maxfield

Climate control, packing supplies, very clean and efficient!! Nabila was extrememly helpful and nice!

WORST EXPERIENCE EVER!!!! Nabila was EXTREMELY RUDE!!!! She tried to make us purchase moving supplies and said it was required to move in the unit, NOT TRUE! She laughed at us when I told her that I wanted them to reimburse us for their mistake. The company gave a spare key that would not fit and would not take responsibility. District manager refused to help and would not reimburse lock smith. Customer service was ABSOLUTELY NO HELP AT ALL!!!!!!!!!! Everyone I talked to pawned me off on someone else. Take my advice, do not do business with these people!!!! You have been warned...

Nabila was FANTASTIC!!!! Thank you for all your help!!!

Clean and well located to South Riding area. Nabila was very help! 5stars for her too.

Nabila was very patient with me. She explained all of my options clearly and helped me choose what suited me best. She eased any concerns and answered all questions. Thank you!

Fantastic and efficient service from Nabila for a 10x5 climate controlled unit, thank you!

Very great store. I was late and Nabila waited 15 mins for me after closing - excellent customer service - very thorough in showing me the contract and terms. Thank you Public Storage!!

Nabila was awesome. She stayed late to help me out! Thanks!

Nabila provided awesome customer service. Very polite and very clean facility.

Been at this storage facility for 3 years. Nabila is very helpful and friendly.

Nabila has great customer service! Clean facility. Thank you so much!

Nabila was so sweet. The whole property is so clean and tidy. She welcomed me in like I was moving in to live here! I would highly recommend this location.

Nabila , was a wonderful woman .. I liked her a lot . She helped me and the customers . I saw her exceptionally helping , kind and caring for everyone .. I would recommend her to my family and friends for any help .. I think the place is very clean and very nice .. Loved the customer service here . Would love to give 5 star for everything ..

Very good customer service. Facility was very clean and appears very secure. Everything was explained well, terms were straight forward, and pricing was great. Very good experience.

Nablia has good customer service skills very nice too! :) She helped me with all my questions. I would definitely recommend this place to my friends and family. Great Job !

Nabila showed us our storage unit and clearly explained everything. We booked online and saved some money! Since we had to move in during that week to access this savings, Nabila called us to remind us of this and not lose out. She's very considerate. Moving is very stressful and her thoughtfulness was appreciated. This facility is always clean. They definitely need to purchase more carts though. When we moved in, people were waiting for others to finish using them so they could unload...definitely frustrating & expensive when you're paying helpers by the hour:-( Also, the far door near the exit gate, has a bump that knocks everything off your cart when you hit it. Easy enough to fix with a little concrete/filler!

We had a great experience with Nabila and Julio obtaining a storage unit. Both were extremely helpful and made the process very easy to follow. The facility is also the cleanest I have ever see so I do not have any concerns storing our items here.

Wonderful experience. Nabila was extremely helpful and provided very friendly, efficient service. Thank you.

Nabila's good peeps.

Nabila is a very good person ..and good customer service ...

The unit is clean and priced better than near by Public Storage units. Nabila - the manager- was helpful in explaining the process, and walked me through the building to show its safe and cameras are monitoring all entrances. The paper work was done quickly, so I can start storing my boxes by next day.

Really good customer service from Nabila highly recommend!

Excellent customer service by Nabila! She is very sweet, professional, and polite with customers. Clean, tidy, well-managed facility.

It was the first time for me to use public storage, and I was nervous. But Nabila helped me everything in a friendly and professional manner. Thank you so much!!

Loved the personal customer service!! Very professional!

Miss nebular is one heck of a manager and this public storage I will say is the best I've dealt with

Great explanations. Very helpful and great facility

Nabila provided great service and was very helpful. Public storage is a great storage facility and I would recommend this facility.

Had a very good customer service experience at this location. Nabila gave a tour and covered all the details I was looking. She was very polite and receiving. In contrast to wapples mill rd location. Property manager at wapples mill rd was very rude, has no sense of customer service. He was repeating same answer for any question and did even try to understand what I was trying to know. I am giving a good review to Nabila vs bad review at Fairfax location(zero stars). Hopefully, management will notice - not everyone can do a good job ( need regular coaching )

Nabila was very helpful and got a great holiday rate

Nabila was a pleasure to work with. She helped me determine what size storage unit to rent, gave me the best deal, etc... This location was very clean and organized.

Nabila was a great help on getting us started! It was very quick, easy, and very professional.

Nabila was very nice, friendly and professional. The place is very clean and the unit is very nice. I highly recommend this location and Nabila.

I love this location because of the service. The person helping us her name is Nabila. She is wonderful and provides great customer service. She very knowledgable and very polite.

Nabila was so helpfull, the place is very clean and neay, it's perfectly taken care off by her. I love this place .

excellent service by Nabila.

I just reserved a unit at the Chantilly Public Storage with Nabila. She was so incredible helpful and patient. She showed us 2 units so we could compare sizing. The whole reservation experience was seamless and i definitely recommend anybody to reserve here again!

Nabila was very friendly and professional. She was not pushy and took her time explaining everything. The facility itself is very clean and the units were easily accessible for moving items.

I was going to use this place since it has a $1 first month offer. So great, a special deal that is much cheaper than any other place. Turns out that there is a $24 one-time administrative fee. Ok, so my first month is going to total $25, still cheaper than any other place. Note that when you make a reservation the total is stated to be $25 in the confirmation email. However, once I arrived there it turns out the total is actually $61 for the first month. What?! I asked where the extra $36 came from and the manager said it was from the cost of the lock and required insurance. There is literally a big sign that says "$1 First Month" but once you actually get into the details, you'll have to toss in an extra $60. I'm no lawyer but this seems like a bait-and-switch scheme. If your wondering, almost every other storage facility costs ~$60 per month so just when you think that this place is a bargain, it's not. Also, all these 5* reviews, take it with a grain of salt. The manager tells you to submit the review and stands by you while you are "given the option" to review. Nothing stand out to you that makes you want to give a 5*? Don't worry, she'll give you a list of "suggestions" of things to write about while also check your phone just to make sure that it is genuine review.

Loved working with Nabila, lovely lady who made my day, I got exactly what I needed and was in and out with a smile in 15 minutes

Nabila was very good!!! Waiting for me very patiently and with a big smile even when I was very late after the store was closed , she still give to me a lot of help . Thank you for the very good experience !!!!!

Good service (Nabila) and good location 😃😃😃

I'm being overcharged based on current pricing. And I've been storing since 2005. Not good business practice and wouldn't recommend to anyone. Raise prices with no notice. Be careful.

Nabila is very friendly and helpful.

Ms. Nabila has excellent customer service. She is always friendly patient and kind. I never worry about her telling me anything but the truth about the rates and rules. I only took off one star because of the young man who helped me once when we were increasing the size we needed. He gave me a deal but did not tell me it would change in 6 months. The company completely refused to change the rate back and that is disappointing but the place is literally right across the street from my house so they have my business for now. It is very clean and user friendly.

Nabila was very helpful in with my storage unit. Great service.

Very clean. The staff is helpful.

Great customer service. Easy checkin

Customer service is amazing especially Nabila. She takes care of her customers well by going over each detail and gives you the best price possible. She is a such a business woman, and feels like she owns the storage rather than a employee

We live in South Riding, so we decided that this Public Storage facility was the best choice for us as far as convenient location off route 50 and cost. Liza, the associate who helped us, was very friendly and knowledgable. Facility is clean and well kept.

Convenient and clean!! Nabila was very helpful and did everything to help us. She gave us a very good deal!!

Nabila is really good. She is very polite. The place us very clean and well maintained.

Nabila is wonderful. From the moment I arrived she has taken care of all my storage needs and concerns. I would recommend orhers to use this facility.

Great easy experience with fair prices, Nabila was a great help and very knowledgeable!

Very Welcoming atmosphere..! Nabila did an outstanding job finding my unit without any pressure and had quality customer service skill. I hope people come to this location to find they're next space.

Nabila was so helpful and accommodating with my move. She helped us think of a creative solution when the moving truck wouldn't fit. She made my move easy and stress free. I am so grateful.

Our experience there was superb. The manager/lady that helped us from the beginning, Nabilia, was just superb. Cannot say enough about how helpful she was. Highly recommend storing here.

Nabila was fantastic with showing me the property. Explained everything thoroughly. The property is very clean and security is top notch. I would definitely recommend this place and dealing with Nabila.

Nabila was most helpful in showing me the climate controlled facility in Chantilly. Her customer service is amazing and makes you feel like you are storing with your family. She comes highly recommended and I agree, she will take care of your every need when moving.

Nabila was amazing. Her service was fast and easy. She's very friendly and handled everything as a professional. She even stayed 15 min past the closing time to explain the documents and to show the unit. We're very grateful for her. The facility is immaculate and very very secure. Will use this location again.

Nabila is great!

Hello the agent who helped me to find the storage space for my needs is Nabila. The first thing I notice when I entered the office is her big friendly. smile. I emediately feel. good for the friendly and happy attitude she showed me. She explained to me all the things that I need to know..she showed me rooms and gave me suggestions. In happy and satisfied with her service. She is an asset to your company.

I went to the public storage and i received assistance from Nabila. I was very pleased with her customer service. She answered all the questions i had and was very persanable.

Nabila was very helpful & the place is very clean.

Nabila wss great! Was very easy to business with. place is very clean

Great experience. Large, clean, climate controlled unit at a fair price. Nabila was very helpful.

I had a awful experience w public storage at the waples mill location the night before luckily I gave the chantilly location a try and I'm sure glad I did! Nabila was wonderful! Very helpful and informative. She restored my faith in public storage! Thanks Nabila

The customer service is great every time I go there if I need any assistance. Nabila is always very attentive for any help I need. Place is very clean and all climate controlled storages. I highly recommend this place!

Very good price. Great customer service from Nabila.

Nabila was great! She took her time to find us the perfect space at the best price possible. I am impressed with the customer service and cleanliness of this Public Storage location.

Nabila treats you very professionally and courtously. They are alway willing to help you. Nice staff too.

Awesome service Nabila!

I came to the store. It was very clean. Nabila was very nice and helpful. I would recommend to any one looking for a safe storage space.

I had a great experience with Nabila from public storage. Nabila was very helpful and gave me the the detailed information. Nabila is very friendly and the storage space is big. Thank you so much Nabila and public storage.

Nabila was helpful. Gracias!!!! Place was clean. Very fast response. Nicely managed. Very polite. Great price for a large storage space.

Nabila's kind easy going personality and friendly smile was enough to overcome my anxiety of storage renting, thank you Nabila Nabila have done a masterful job of explaining and shows us the property around, also helping us choice the right space of our need. This is my first time of renting storage and she made simple and easy.

Great customer service. Very neat and clean storage units. Nabila was a great !!

very helpful staff.....neat and clean units...great customer service!!

Arrived late right at closing time and the manager Nabila and assistant Fatima were waiting for us to check in. Outstanding service!!! Very clean indoor storage facility!!

I did a walk-in checkout of the facility and it was clean. Met with Nabile and she was professional, provided me with various options and showed the units. Very happy with the service, price and the facility.

Nabila helped me get the storage space I needed. She was very helpful. Thank you. My experience has been great so far.

Great service by Nabila. Excellent service and very clean.

Nabila took a good care of us.she is very nice and welcoming and she explained every thing very kindly.this place is very clean and good price.

Nabila was very helpful .

Nabila was wonderful and extremely helpful.

Very clean and excellent customer service from Nabila.

Nabila and Fatima are very helpful and nice in this place. I highly recommend this location to everybody.

Nabila and the other young man that worked there were very courteous, professional, and helpful. I just closed my storage unit but I would have stayed with Public Storage but my office moved to Ashburn, VA and I like to have my storage unit close to my job for easier access. The place I am at now is not as clean as Public Storage is and some of the on site things are missing such as a bathroom and trash cans...

I have never used self storage before and was very happy with my experience here. The facility is clean and Nabila is very helpful.

Great experience over the last 18 months. Nabila was always a pleasure to deal with on any issue or question.

Every interaction I have had with Nabila has been wonderful. She is always so pleasant and willing to help!

Nabila was very friendly and explained in great details about Public Storage. She also was efficient and knowledgeable.

Very prompt, friendly and professional! Place is clean and I was able to get a place to store my stuff for a month for less than $30 for the first month after fees. Thank you Nabila you were very helpful and friendly!

Nabilia was extremely helpful and very friendly. Great service

We were well taken care of. Nabila answered all our questions, and showed us the whole facility. She explained everything in detail. She left us with no worries about our property being in good hands. She took care of us with a personal touch. Not like a lot of places, where they are so impersonal. Thank you so much Nabila

This is a clean facility that is conveniently located in Chantilly, Virginia. It has plenty of space for vehicles and large trucks for move-in move-outs. I rented a 10x10 unit at an attractive price. Office staffer Stanley, who told me that he was leaving to join the US Air Force academy, was pleasant and walked me to show me my climate-controlled unit, offered to sell necessary supplies, explained the contract's highlights and insurance requirements, and was professional in his demeanor. He was also going around replacing air filters around the facility. This is well maintained facility.

Nabila was very helpful and courteous in assisting us with getting 2 storage units. Also location here is great, easy to access, and never crowded. thankyou, Keith & barbara

Was a customer for over 2 years. Great people! Nabila was easy to work with and really accommodating!!! Really recco this location!

Nabila made the registration very easy and was very helpful.

If you want a friendly professional public storage this is the perfect place. No hassle, no waste of time. Make sure when you go in you ask for Nabila. If it wasn't for Nabila I would have never went to this location. She is very patient, she takes the time to make the customer understand and she even works passed her scheduled ours. Nabila goes above and beyond for her customers. WAY TO GO NABILA!!!