Public Storage Self-Storage Units at 3673 South Redwood Road, West Valley City, UT
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 29/moSmall 5'x5'
$ 29/mo $39Best Price Label
- Outside unit
- Drive-up access
4'x8'Online only price$ 36/moSmall 4'x8'
$ 36/mo $48Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 57/moSmall 5'x10'
$ 57/mo $76Best Price Label
- Outside unit
- Drive-up access
5'x14'Online only price$ 68/moMedium 5'x14'
$ 68/mo $90Best Price Label
- Outside unit
- Drive-up access
14'x25'Online only price$ 72/moParking 14'x25'
$ 72/mo $95Best Price Label
- Uncovered parking
5'x15'Online only price$ 74/moMedium 5'x15'
$ 74/mo $98Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 92/moMedium 10'x10'
$ 92/mo $123Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 120/moLarge 10'x15'
$ 120/mo $160Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 167/moLarge 10'x20'
$ 167/mo $223Best Price Label
- Outside unit
- Drive-up access
20'x22'Online only price$ 273/moLarge 20'x22'
$ 273/mo $363Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self Storage Near
1829 W 3500 South Street
West Valley City UT 84119
Self Storage Near
2935 S 3600 West
West Valley City UT 84119
Self Storage Near
4065 Sams Blvd
Kearns UT 84118
Self Storage Near
1545 E 3900 South Street
Salt Lake City UT 84124
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
West Valley City Storage Units Near I-215
This West Valley City Public Storage sits on the east side of Redwood Road, about two miles east of Interstate 215 and just a few miles west of Interstate 15, ready with self storage options to tackle the community's storage needs.
Cheap storage units at this facility consist of indoor storage units, outdoor storage units and climate controlled storage units. There are also ample rental parking spaces to store vehicles, as well as various covered parking options.
There is also boat storage and RV storage for folks who enjoy heading out to the shores of Great Salt Lake, about 20 miles away.
The rental office sells moving supplies, including bubble wrap, tape and moving boxes.
About three blocks north of Meadow Brook Golf Course, avid golfers can store clubs and golf gear in a 5x5 storage unit for easy access year-round.
Just across 3400 South from the Maverik Center and Hale Center Theatre, it's a convenient location in the heart of town for families who are getting ready to move or remodel. A 10x20 storage unit can fit couches, tables, chairs and appliances, while an even bigger 10x30 unit can hold the contents of an entire five-bedroom home.
Whether it's a business in Taylorsville or residents in Murray or Millcreek, sometimes a little extra space can go a long way. When that time comes, head over to this West Valley City Public Storage for friendly customer service and affordable self storage solutions.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 857)
This place sucks we were stuck at the gate for over an hr. All because the person at the office went to lunch and instead of having someone in replacement of them there wasn’t. I have wasted my time here I don’t recommend. No one is around and I was just sitting here.
Anthony and Anthony are wonderful and friendly. Great prices at this storage place too
Anthony K helped me get the best price for my unit.
Anthony K was very impressive! Go here for your storage needs.
Shaylee and Anthony were very helpful and wonderful
Anthony was very helpful and polite good job Anthony
Shaylee and Anthony were wonderful to work with!
Anthony was great help! He helped close my account seamlessly and went the extra mile to help me lift a heavy tub. Great attitude and presence!
Lisa was really nice to help me get a storage and Anthony was super on explaining everything and showing us the storage.
Anthony was absolutely wonderful! I highly recommend working with him and his location.
The on-site manager was helpful and polite. when I got my unit I got priced around 118$ but only 4 months into it and they already raised it by 25%. When I had a problem with their services they fixed the problem, but raised it right back up 3 months later hopefully they'll work out their payment rates so I will be able to fix my rating and not have to switch to a different company .
Anthony /is a great and wonderful people person, very patient, he.is an asset to your company, kudos for Anthony
Todo muy buen servicio, Anthony
Anthony and Saylee was extraordinarily help and made the move in experience extremely easy would recommend everyone to forget using any other facility except Public Storage.
Anthony and Lisa are very awesome helped me with all my rental stuff really went out there way to help I couldn’t of done it with out then I highly recommend this storage
Good service, good communication,
To whom it may concern, my friend, and I was at a dilemma on having to rent a storage unit. We went to the public storage on Redwood Road and there was this young lady Sherry that went over and beyond the call of duty to help us fill out all of the paperwork and show us the unit, that is one great employee. Thank you very much Sherry keep up the good work.
Ana and Anthony gave me excelente service! Would recommend to everyone! 10/10!
Shaylee, Shelby, and Anthony gave me great service.
Anthony was very attentive, helpful, and informative.
Great experience moving my belongings out! Anthony was awesome - very helpful, walked down to unit with me, very professional and polite ! He asked me if all my property was okay , etc. Great front office demeanor!! Would definitely recommend this location for any storage needs !
They billed me twice and won't refund it, and no access to units after 6pm?!
Anthony was very good. Excellent worker! He gave me good service. I would recommend to everyone. 10/10.
Anthony and Lisa were great to work with. They helped me get started on the app. I would recommend to everyone 10/10.
Great place awesome customer service , Antony great customer service !!! Highly recommended!!
Hard to get to way to expensive than should be
Checking in was fast and easy. I like the app to get into the gate. Anthony and Bill were very helpful.
Anthony was amazing! Thank you so much for your help and patience.
Anthony and Anna helped a ton!
Sherry was the most helpful person !! I had a nightmare of a experience earlier with the company and Sherry was wonderful , she got everything straightened out for us !!
Anthony was great to deal with!
Anthony was very courteous showed me the space I don't need it right now. Anthony was great to work with,very knowledge, and kind
The process to reserve the unit online was super easy. Anthony in the office was super polite and helpful during the entire process, and with assisting during move in! 10/10 would recommend
Anthony was kind He showed me the unit got me a lock Great service
Anthony was extremely kind and showed us the difference storage units they provide.
The customer service and the speed of the whole process was extremely efficient.
I'm sorry but I think if the company give you a roof over your head to watch their property employee should be at the office at all time until they have it a day off
El servicio k me dio aki en el estorage me atendio de lo mejor lo recomiendo con antony
Anthony does a wonderful job and I have had nothing but good experiences with him. I don't care what anyone else says about him
I called for an estimate and after I got a unit elsewhere I got a follow up call from Anthony. After I told him I wasn't interested and disconnected the call. He called back immediately. I told him I wasn't interested for the second time and disconnected the call again. This dude called me 4 times back to back to back to back. I finally had to block this number so my phone would stop ringing. Extremely disrespectful and very unprofessional not to mention super creepy. Will never ever rent a storage unit from this company.
This place is neat. Anthony explained everything to me. Showed the unit to make sure it will meet my needs, explained how to use the app and/or the code. Anyways both of the employees are great and keep calm and smiling all the time. I also got a promotion that they honored because for some circumstances with the online system I couldn't have it on time. Great job!!
Great storage unit! Immaculate service Anthony and sherry Rock!
Anthony was great and patient! He was very busy but he still made the effort to help me out! Would recommend to anyone!
Antony was great he helped me out for the process!
My husband and I needed a storage unit for a few items for a month and thought we would need a 5x10 unit however upon arrival we we were showed 3 different sized units. To our surprise, we actually only needed a 4x8 unit. Anthony was so patient, kind, and informative. He actually told us of a promotion that fit our needs and ended up saving us $50!
Anthony is the best. His customer service is amazing and public storage company need to hire more of Anthony kind of great employees
Anthony was great! I was very pleased with his service! So kind and so generous! I would recommend him to anyone! 10/10!
Muy buena antencion de Anthony me ayudo a conseguir un buen espacio
Anthony, Sherry, and Lisa were great and helped me find the right space for me! Would recommend for anyone to rent!
Very bad attention from their staff or employees, they do not solve the problems that the client may have, they simply make you cancel your reservation, Do not Book HERE
Super friendly, personable. His name was Anthony
Outstanding customer service. All questions & concerns were dealt with in a friendly & professional manner. Anthony was truly helpful.
Anthony was great to work with. Fast y efficient friendly y knowledgeable. I'd gladly refer people here.
Anthony and Sherry was big help with everything.Great costumer service!!
unprofessional staff make you book then change the conditions I do not recommend it
Anthony was very nice and helpful
Anthony is my go to person when u rent a storage ask for him. His customer service is great.
Anthony help me with my getting my storage unit. Was very kind and helpful. Thank you for your help and great service
If i could give zero stars i would!!! Husband and I came to pay our bill and we called and called and called again to talk to a HUMAN here and NO ONE would answer!!! We always Have issues getting ahold any one person here at this “lovely location” (not actually lovely) all the women who do work here, always have stank faces and attitudes about helping customers with anything. I thoroughly dislike this company and its location and choice of staff.
This is our first time using a storage unit, Anthony was very helpful, and understanding. Considering that we don’t speak english really well he was very patient! Thank you again for your help and services!🤗
We got a storage space here. Anthony was super helpful and super nice. He answered all my questions and explained everything perfectly. So happy with his service :)
Anthony was very helpful and informative during the whole rental process.
Buyer beware. Public storage companies have a tactic of giving a low rate when moving in then after your stuff is stored and it's a hassle to take it out, they raise the rates knowing that some people will have no choice but to keep paying. They raised my rates 5 months after moving in. Don't use a storage company unless you only intend to do so for a very short amount of time. They're a money sink. Update: This particular property only has one camera in the entire facility near the entrance. The gentleman in the storage unit across from me had his unit broken into and had thousands of dollars worth of stuff stolen. I'd recommend a different unit if you have to store valuables.
Anthony was great. Amazing customer service. Thanks for your help!
Well, these guys really do care about being good to their customers. I originally had a misunderstanding and left a three star review. I am updating it to five stars because they personally contacted me and tried to resolve the issue. They don’t have the best hours currently, but that’s not up to management. It’s up to corporate and they are working to fix this issue. I really like the app because you can open the gate with your phone, I have been using this place for about a year now and they do a great job. Thanks, Public Storage.
I was very satisfied with the attention received by Bill and Anthony
Anthony was a great employee! He went above and beyond to help me find the perfect sized unit for me! I would recommend this to anyone wanting to rent and ask for him because he’s terrific! 10/10!
Anthony did a great job and made me feel comfortable while getting my unit I really appreciate him and his work!
Prices should be discounted in half due to the outrageous hours .. it’s very inconvenient when I get off work and can’t access my unit because the hours are limited to 6 pm
Anthony and Sherry and lissa did amazing and helped out with my rental , i recommend renting here and ask for Antony , español
This Public Storage lot is unsafe. On July 3 someone from the community illegally entered the lot around my car while I was exiting through the gate. The manager watched and did nothing. I called the cops because I felt unsafe. I immediately removed my RV from this lot and asked for a refund of the automatic monthly payment that had recently been debited from my account. Public Storage management contacted me and said they would not issue the refund. No one at this business took responsibility for the threatening situation that I was forced to deal with while on their property.
Marcie, was great to work with! Top notch customer service! Would highly recommend!!!
Marcie saved the experience for me. I had a good interaction with whoever got me set up over the phone, but today when I tried to access the app I found out my email was entered incorrectly. I was told I had to find someone in the office. Went to the first spot, no one was there. Tried to access my unit, to no avail. Couldn't figure out how to open the door. Was never told that if you don't enter your access code when entering that it will not let you out (I thought I could follow someone in through the open gate). My mistake. Found someone who lived on property who told me to go find someone else because she was of duty (but she did help me get out). Went home to calm down. Went to another location thinking there would be someone there. Nope. I tried calling and leaving messages for property owner. Never got called back. I was on the phone trying to get the unit canceled. And then decided to try one more location. Marcie heard my frustration, she took the time to correct the issues, and she even drove with me over to my unit to figure out the door. A few other snags along the way that Marcie helped solved. If it wasn't for her, I would have given up and hated the entire experience. Thank you Marcie for your compassion, your understanding, your honesty, and your willingness to help me resolve this headache of an issue! MVP!!
Marcie was great
Anthony was awesome to discuss rentng a unit from! I will be renting a 10x10 unit from them in the next few days!
Marcy is the best🤟
Great experience, cool staff.
Just fine!! Good price
I was met with a great smile by marcy she was wonderful give her a raise she is great.
Marci is soooooo great! She was so patient with my mom and helped her with the best possible option. When life threw us some lemons, she helped us make lemonade!
Ana helped me a lot today being 12th of June. She is a kind hearted lady. I appreciate.
Nancy was amazing help for my first time renting a storage unit, great customer service and amazing job at explaining how it works :)
Thank you very much! Customer service is above and beyond excellence.i truly appreciate.
Marcie at the redwood location was so willing to help me an issue i was experiencing at my storage unit. She jumped in and had a solution so quickly . I was so relieved and appreciated her willingness to problem solve with me. She's an asset to your company. Thank you Marcie fir a job well done. Cindy
Nancy provided the best customer service experience I've ever had out of my 50 years of life. She went above and beyond to take care of us (even clocking out and driving to another location) she was the best ever!!!!!
This place is the worst ever, very unprofessional nosy workers their prices was good at first we started with $160 for a 10×15 not even 4 months in it went up to $210 2 months later they raised the price again to $261 late fees puts you at $310. They are not there when you need assistance very ridiculous prices. Save your money and time go somewhere else, anywhere but here. This storage place is the worst in all of UTAH
I wish I could give you negative stars. I paid my bill and was told I would be able to access my unit however when I show up and there is nobody on site and my unit that I paid for is locked with a lock that is not mine. I will be talking to a lawyer because as far as I see it they are stealing my things. Absolutely the worst storage place ever. I will be letting everyone even strangers know how bad a place this is. In fact I will make sure to let anyone who shows up to get a new unit while I am getting my things out of there how bad this company is and I will tell them of other places that are better because go figure you get what you pay for and this place is the definition of a bad company with lazy workers
Marcie is a really good employee,she help me a lot. She help me with my cuestión and I so happy with the help she give me ..
Exelente servicio y atención 💯👍
Hours are a pain during the week if you work regular business hours
CHRISTIANA WAS ABSOLUTELY PERFECT 🥰
Staff was very friendly and helpful. Made everything very easy and understanding. Answered all my questions and concerns.
Nancy was awesome !!! Going above and beyond
Ana and Shaylee were very friendly and we need more people like them, very considerate I highly recommend this place
I just want to say there is a lady Marcie I believe her her name is I went rent a storage and she is very nice and she took her a time to help everyone it was almost time to close and she still took her time to help everyone I know she went home late I just want to say she is very nice I was very happy with the service she give us thank you so much she is at the storage of redwood rd and close to 3500 s 🙌🏽
Exelente servicio al cliente de parte de Ana
Cristina is the absolute best.
The employees were hopeful with Everything and they were very nice thank you
Their gate doesn’t even work during their access hours. Their staff is also not friendly or helpful. I suggest getting a storage unit elsewhere.
I want to express how much I appreciate the efforts to resolve the issues that arose upon moving into my storage unit located at the 3600 so. Redwood Rd. location.Marci and Nancy were very thorough and professional. I would highly recommend Public Storage to anyone inquiring about a storage facility. Larry Stewart
Gate access is bs every other storage around that I've used in the past has gate hours 6am to 10pm nope this garbage place closes their gate 6pm and 5pm on Saturday and Sunday trash
Public storage as a company, is by far the most disorganized organization full of unhelpful and inconsiderate people both at the facilities and at the main customer service line. Expect zero assistance from anyone in resolving issues with your rented unit ... better yet find someplace that is helpful and customer focused. Additionally, terrible gate hours, poorly kept facility in a terrible part of town.
Great place Nancy was a wonderful wonderful person to work with thank you very much
GOOD REVIEW FOR NACY 5 star!!!!
Marcie was great to work with getting a rental set up!! Affordable too
Nancy was super helpful and gave me all the answers to my many questions. She showed me several units as I tried to figure out which would be the best option. Nancy is a complete professional, a great listener, polite and understanding.
Hi, Public Storage/ Nancy at 3600 So. Rdwd Rd in Taylorsville, Ut. took care of my needs in a timely, efficient, professional, & caring manner...all for which I could not be more blessed, thankful. I appreciated the courtesy, & attention paid to my situation, making my transaction, easy & smooth! Thank you Nancy! Dave Berthold
This guy are a joke thay sold are unit after we paid them
Great service. Thank you much for the unit and pricing…
Very nice staff
This experience was wonderful and so easy thanks to the accommodations made by Nancy. Very happy and comfortable having her look over our things for the next few months. Highly recommend.
NANCY IS INCREDIBLE! I have a 31 year career that often involves storage units across multiple cities. Well, this is now my PERSONAL storage unit place, and it is ALL because of Nancy and her ninjaesque PRECISION, and her hair is currently purple, I would like to add… I cannot wait for my two startups and one 501c3 to grow so I can rent multiple units together. Thank you Nancy for taking a flyer on a kid with a dream- Topher
The facility is awesome and the manager over there I believe her name is Nancy I hope she is over the top she has been great I've had a couple units over the last few years And this has been by far the easiest to work with and very helpful to my needs !!! Thanks very good business highly recommended!!!
Nancy was very nice,friendly,always smiling
Recently got a storage unit with Nancy! Love her personality and her amazing purple hair! Glad I got to check in with her and her amazing service!
Kind and informative
Nancy keeps things running smoothly. property has taken a turn for the better and feel safe storing at this facility.
Nancy has been absolutely a gem to work with. Had a rough situation and she helped me a ton. Much appreciated.
Loved Megan she’s amaIng and very helpful amazing costumer service! ❤️
Nancy had been absolutely amazing, and so helpful! Thank you for everything you've done, Nancy! You're fantastic!!
Nancy was very helpful to help us get a unit that we felt good with.
Nancy was great! She was very friendly and efficient. I now feel even safer leaving my things at this particular storage unit. She made it very easy and straightforward. I’d do 10 stars if I could!
Good employees and very respectful
Does everyone's rent go up $10 month ?
Terrible gate hours, unfriendly customer service, do not recommend
I would just like to say, I was a frazzled mess switching from one storage unit to another and Shay, the young lady who was working the front desk was just as sweet as can be, she walked me through each step, took time with me, made sure everything was done correctly, and I went from frazzled to confident and it’s because of her excellent customer service skills. Truly does her job well, thanks again for your help Shay! 😉
All the staff here is super friendly and goes out of their way to help solve problems and accommodate your needs. With that being said no one is better than Nancy! She always has a smile on her face and goes the extra mile to remember her customers.
Nancy is a very good manager, she is always watching out for our best interests and people that don't belong here, she's pleasing to talk to even if somebody was late she's very kind and considerate, she's helping me out numerous times with situations concerning my storage I'm very pleased with her work. Ken Curtis.
I moved in this morning after getting a storage locker last night. Ryan was very helpful and walked me through everything even though it was busy in there and near closing. He even cleaned the unit since I saw it last night. It was spotless. Thank you so much.
Nancy made it so easy for me to get the storage unit and provided excellent 5 star service through her kindness and willingness to help
Not recommended, very dirty the 3 lines of sheds have no in between roads it jamed me up several times not being able to even get to my storage shed that day I moved to SOJO storage very happy now
If you like to get scam, come here! This place is very unprofessional! If you’re looking for a storage unit, go anywhere else but here! I don’t mean just this location I mean all of them! Just bad all around!
Great communication and easy to work with
Nancy was super helpful and cheerful!
Clean and fair price
The best customer service I have ever received!
Good location. Plenty of room in the aisle. Great selection of storage units.
Words cannot express how awesome Shaylee has been. Public Storage has done a great service to this community by allowing such an amazing individual to manage their facilities. I am so thankful I found Public Storage, but more importantly, I was able to be served by this industry’s best: Shaylee, you are the very BEST! Public Storage is blessed to have you. It has been more than a pleasure. Press on!!!
The price continued to go up even after I was forced to get a size smaller and then an even smaller unit and the price ended up being the same as the larger unit so no matter what they changed there prices frequently and made it impossible to be able to continue to pay rent on any size unit it didn't matter it would always change and become way to much to afford so it was smarter just to cancel the service all together....
I can't believe the storage closes at 6:00 p.m. and 5 on the weekends I've got to find a different storage.
Great facility to store your personal items. We stored our trailer there between camping trips. The area was clean and we felt comfortable leaving our valuables there.
Great location and you can use the app to open the gate. The evening hours are lacking currently though. Very friendly staff!
Always polite and efficient.
My storage is still locked after I paid it on monday.... what's Goin on with storage?
Today, Shaylee took care of me. She was awesome, very kind and with such a great energy. She oriented me on everything, answered all my questions and got me a great storage unit. Very grateful!
Shaylee was very helpful and professional through every step. I will happily be referring my friends and family to Public Storage for any of their storage needs.
She was very friendly and helpful
Shaylee was absolutely amazing today. She was a big help when I got here to vacate my unit. Friendly, positive and excellent customer service!!! Thank you
Excelente servicio, el personal es muy amable, el storage tiene muy buenos espacios.
It was a easy painless process! Nancy was very helpful. All my questions were answered and simple to understand. Thanks again Nancy!
Shaylee was just wonderful! 😇
Wow fantastic customer service, thanks so much, Shaylee!
Nancy recently took over and we have never been happier! She is MORE than on top of walking the property everyday, calling us and updating us with the smallest bit of information that ultimately makes us feel like our camper and storage unit is under very good and capable hands. We love it here!
What is the type of required lock that is automatically charged when renting? I have a lock from a previous rental at a Public Storage but since it is was a different location I am unsure if it is the same lock that is used at this location.
WHY DID YOUR HOURS CHANGE without any notice!!!!!!! We ONLY came here because you closed at 9pm and now it is 6pm and 5pm on Saturdays!!! This place is a dump!!! Owners do not care about your stuff!! I try to call the office to make a payment-no one answers!! Do yourself a favor GO SOMEWHERE ELSE!!!
This place seems to have the best prices last time I checked (at least for outdoor storage) but it comes at a cost. I had the gas tanks and batteries stolen off of my trailer. There’s a lot of sketchy people in the area which Public Storage obviously can’t help. To combat the issue, they won’t let you open the gates past 6 p.m. which is somewhat annoying but understandable I suppose. The part that sucks is that they never notified us of this change. I received text message reminders of other things but not this. Had I known, I wouldn’t have spent a bunch of money on gas and time driving out there at 630 last night to not be able to access something I pay good money for. Kind of unfortunate. Otherwise than this, I’d say Kevin does a good job of the things that are in his control, it’s just a sketchy area to be storing something outside.
Barbra & Kevin are so amazing. Very helpful & friendly.
Nice to work with. 1st day. Kevin was very helpful
Ugh! I was late and get penalized $20!
Worked with Barbara on renting a storage unit, she is excellent!
This place is trash. I had a vehicle stored here for years and someone kept messing with it. They stole my car cover once. Ripped apart another car cover. My grill was damaged... probably someone trying to force open the hood. Finally someone stole one of my wheels. Yes a whole wheel and left one wheel sitting on a rotor. The people at the front won't do anything for you, their to lazy to get up and clean this place up. Too many shady characters walking in and out of this place. Wouldn't be shocked if people lived in the units or the RVs stored. My lease started at 50 and within a year went over 100. Store at your own risk.
Barbara did a great job.
Worthless Storage…no security after the gate. You my as well through your stuff on the street. I was ripped off for almost $6000 and they aren’t willing to do anything to help. I checked other RVs and they had been broken to as well. Absolutely useless security…NO CAMERAS INSIDE THE FACILITY…are you kidding me.
The gentleman the rented the storage unit to me today, was very kind and compassionate. So far my experience has been great. Wish people where more like him in the world, it would be a kinder place.
Absolutely fantastic gentleman at the front desk! My GPS tried taking me to the wrong gate at first, so I was a bit confused. He helped me figure out where to go and let me know about the policy for being on the property and not staying past close. He left a very good impression and I'm no longer very worried about storing at a place I don't know. This place is pretty nice and there is plenty of space for cars going both directions between the unit buildings. Looked pretty tidy too! I'm glad I picked this one out of the ones I considered.
I was truly pleased with not just the price of my rental space but the treatment I received from Kevin Day. Great guy. Friendly, very professional and knows what he's doing.
Great experience at the storage facility. Barbara at the front desk was very friendly and helpful during the move-in and move-out process. The storage units themselves are what you'd expect, the property is gated with easy access via code or phone, and the prices are better than most in town.
Kevin was so helpful and very nice to work with! Definitely go to him!!
IF YOU CARE ABOUT WHAT YOU ARE STORING AVOID THIS NIGHTMARE COMPANY AND LOCATION AT ALL COSTS!!! SOMEONE BROKE INTO MY UNIT AND ALL BELONGINGS IN MY UNIT WERE STOLEN. THE OFFICE INDICATE "THATS NOT OUR PROBLEM" I COULD NEVER GET A HOLD ANYONE FROM THE OFFICE UNTIL I HAD THAT INCREDIBLY UNHELPFUL RESPONSE THAT THIS IS NOT OUR PROBLEM. I CALLED THE NATIONAL OFFICE. SAME RESPONSE, "THAT IS NOT OUR PROBLEM." ZERO RESPONSIBILITY ON ANYONE FROM THIS COMPANY TO RESOLVE THIS ISSUE. THIS FEEDBACK WILL ONLY ALLOW ONE STAR AT THE LOWEST. THEY DO NOT DESERVE ONE STAR. IF YOU HAVE STUFF THERE YOU CARE ABOUT BEST MOVE IT OUT BEFORE YOU BECOME THE NEXT VICTIM.
Barbara& Kevin were very helpful.
Kevin the manager has been great very kind, and helpful thx kevin
This place is very good and has great customer service the manager Kevin is very attentive to any questions I have..good place good customer service
This place is a good and safe storage to rent at. Kevin the manager has always helped out with any questions or problems ive had.
Barbara was so helpful and stayed late to help me get a unit rented!
Kevin is a great manager! He's always around during opening hours and keeps good security. The facility is well maintained. Great service when I checked in to rent my storage unit.
They only have one camera in the whole place, no lighting throughout. My unit was broken into and stuff was taken. I was told that many units have been broken into on numerous occasions. I swear the gate was always broken anyone can come and go as they please. Decently priced units but definitely need more security and camera's.
The manager does a great job and was very helpful. It felt like had our backs.
Shaylee provided wonderful customer service!
Kevin was the nicest person i’ve meet in Salt Lake City so far. My boyfriend and I needed help getting a bigger unit after seeing the size of the one we purchased online. We were afraid we’d lose out on money and maybe not even getting a space on such short notice. Kevin literally made this process so easy and treated us with such kindness and understanding. The space that we ended up with was very well kept and just want we needed. Thank you Mr. Kevin!
I'm a new tenant at this facility and I'm really enjoying it. Kevin's a good dude. The Bluetooth access to open the gate is awesome. All you meet is your phone to access the gate. Forget your code all you want, you dont need it.
She was so kind
Kevin is the best. Was very helpful on getting our storage with our move.
Kevin was absolutely stellar! I truly appreciated his knowledge and swiftness. Thank you Kevin!
Kevin is a great guy would strongly recommend to anyone.
This Public Storage place is one of many in the neighborhood. But the best thing about this place is the customer service. Kevin looks after this place and he is excellent to deal with. He doesn't force things on the customer, and actually goes over the details of the contract & explains everything. He doesn't rush the customer and it is a pleasure to work with him. Besides that, the access to the storage unit is easy and simple. Will definitely use this place again & recommend it to others too.
Sketchy. People come and let there dogs loose while they are doing their thing. The last time I was there, there was graffiti all on the cars people had parked there. I did not feel like my stuff was safe there and rushed to get it moved out.
Very easy to sign up and Kevin was super friendly and helpful
Gentlemen working in the office Kevin is very knowledgeable and friendly. First Impressions thanks to Kevin are great and I feel sooooo much better about leaving my valuables here now. Unit a 10x20 has a light and on/off switch which last place did not.
Shaylee was great
I had a storage here for 2+ years.Great storage facility! Easy access, secure, affordable and friendly staff. Kevin was especially great and made vacating the storage a breeze.
Well run location with great management. Kevin was a pleasure to work with from start to finish. Great move-in specials if you can catch them (a rarity these days). Not temp controlled but all drive-up units making it very convenient. Highly recommend!
Kevin is great and has been a great help. Im impressed with his custom service. And I suggest if you are my friend and you need storage please hit up Kevin from the public storage in West Valley Utah thanks Kevin your great help PS besides all the negative reviews on there I'm against. All that gibberish this storage is great and so is customer service which is Mr Kevin
Storage unit flooded they didn’t let me know and the insurance they force you to buy doesn’t cover anything. Do not trust them. Ask them about insurance how to file a claim and what is covered. Seriously feel ripped off by this company.
Amazing customer service! Kevin was super helpful, kind, understanding and very helpful to explain every detail when it cames to upcoming payments and so there was no surprises!
Kevin helped me get a storage unit, he was very nice and helpful!
Kevin is the greatest thank you for all the help
Kevin is very friendly and helpful good guy. Thanks for all the help
There is couple different reasons why 1 star , unfortunately I cannot give them 0 stars , I would 1) my storage unit got broken into, the manager came by and said that there is no proof of brake in so he turned around and basically left... I tried to get hold of someone from higher up , IMPOSSIBLE TO GET HOLD OF ANYONE!!!! 2 ) my rent went from my signing 21$ to 25$ to 45$ all within a year . Last time I was in a storage when I signed at a price I was locked in it for the whole time ... public likes to change the rules how ever it feels for them.... Ps: all the 5 star reviews are from manager telling people they will get a discount if you leave a good review...
I love it Kevin is a good guy really friendly we hade 2 units there for a whole year never lost a thing really good security clean and nice área thank you kevin
Great customer service! Barbara was very helpful and patient.
Excellent attention, fast , and convenient location.
Seems alright. Little more expensive than I thought it would be but it worked for what I needed.
Great storage and good service
Barbara and Kevin have both been so amazing since i moved in.
Barbara is AMAZING! She is kind, and beyond helpful! 👍🙂
Thank you!! Kevin at public storage 3673 S on Redwood. You made signing up for storage easy. You are always very friendly and have a smiling face. Ten starts for the customer service you're very helpful/informational.
Complimenting me using their site for piano practice, thus supporting me and encouraging my skilled artistic piano playtime.
The staff is super friendly and the main reason I don't give way less stars, but as always, Public storage has some shady business tactics. Thanks again for great service
Got a storage today and my husband and I absolutely loved Kevin! Not only was he very welcoming but also very helpful to find us a great sized storage. He needs a raise! 😊
Barbara was very helpful.
El lugar está limpio y la atención fue muy buena muy atenta gracias BARBARA
They are clean and the guy that helps you is really nice .and helps you big time.
Kevin was such a delight! He made the experience as easy as possible and was so polite! Thank you!!
Kevin was such a great help too me. I was a big handful, and Kevin kept very patient and made me#1 I felt important. I don't think I could have possibly had a better experience with anybody else. Thank you again Kevin for a great first experience.
Kevin the manager is a great help with all of the process of renting a unit
This is a great place to work with. The process of renting a unit is super simple, and the staff is very friendly. I had no issues at all with getting a unit, and even had a fun time talking with Barbara! Thank you!
They wouldn't let me use my own lock :(
Good facility. Easy to rent and access storage lockers. Secure. Good customer service.
Worst experience ever!! We rented a unit last month and ended up not working because their storage floor has a huge slope. However, the manager kelvin didn’t give us the right information and caused us to pay the rent for an additional month. We just called the customer service and she told me that if I would’ve canceled it by the time we found out that the storage wasn’t fit so we can get the fully refund. Another point is, I went to the store and tried to cancel the storage two days before the payment due date but forgot to bring the key with me. So I asked kelvin do I need to go home and grab the key right now so that I don’t need to pay a extra month. He said I didn’t have to and I will be fine if I go back before 29th. Today, I went to the store and he said I need to pay an additional month and also a late fee was applied. Ended up paying $400 for not using any second of their storage and could’ve voided by them is ridiculous!! You all be careful renting on their storages and the hidden fees. Good luck.
Worst experience so far. Kevin gave us wrong information, made us pay a lot extra for it. Never come back again.
Easy access .Kevin the manager keeps the grounds very clean and tidy , very well managed
It's my mom's storage it's a good size and the price is okay. The gated place needs more cameras. Just a little better protection. Some people don't have enough for the insurance and the payment so think more about the community.
The manager was very helpful and easy to understand.
Kevin was timely and letting me know my storage unit was unlocked.He also adjusted my monthly rates
Property Manager Kevin, is so friendly and helpful. Thanks for being so great Kevin!!!
Manager is super friendly usually stops by to say hi when moving things in or out
Worst place to store your stuff. Worst customer service........ HANDS DOWN!!!!!
Kevin was really helpful, thank you kevin
I’m so glad I chose this place! Kevin was so great made me laugh and was just a friendly and helpful guy! Definitely made me feel confident that I chose the right place for storage and that my things will be safe!
Kevin the on-site manager at public storage has over and over again genuinely made my exp A satisfied a wonderful one. He has always checked in with us from time to time to make sure we are happy or if we are in need of anything.. i give this place a high recommendation to store here.
Love public storage!! Kevin is always so kind & helpful. He always comes out to check on us when we are at the storage, to say hello & make sure we are ok 🙂 Thank you Kevin & all the other employees!! Ya'll are AMAZING ❤
Good service, very honest, simple and clear
I almost gave a 3 star However, the gal that works part time here is fantastic at genuinely trying to help you solve any problems you might have. For instance I thought I was set up for auto pay. And I wasn't. So she made it a goal to get ahold of me and let me know I was going to get locked out of my unit. Otherwise i wouldn't have had a clue. Now the older guy that works there. He's eager to lock you out. At least that is my opinion and many others that I've spoken too have said so. He cases your unit while your there watching too see what you're doing. I think it's great to keep an eye out for anything that's not legal. But it almost teeters on creepy and definitely snoopy. I would never get a unit here unless it's EXTREMELY cheap due to the feeling of intrusion whenever there. Not only that but I know that a couple of people gave up trying to rent a unit here because he was too busy casing out the units. One gal he let her have whatever she wanted out of a seized unit. I'm not hating on the fact she got free stuff. I just don't like the fact it seems like he's snooping to see what everybody has specifically for that reason. His coworker though is wonderful. She definitely tries to help make sure you keep your stuff. She's why i rated it higher.
Barbara was awesome and very helpful. Very friendly kady.
Pleasant experience and Kevin. Was amazing at helping me close out my account. Would definitely use them again. Thanks guys and gals.
Barbara was amazing! We completely forgot what our access code was and she helped us out so much! We very much appreciate her!
Great service used to rent here and decided to come back love the people never had an issue!
I went to public storage and Barbara helped me get me a good unit for a good price she's the best in town
Kevin was a great help! He help my family with a difficult situation and explained the options we had. It was a pleasure to work with him!
Kevin was great ! Super helpful guy and great sense of humor. 5 stars on my end !
This is a good place
Barbara is a very nice lady she helped me and my sister thank u so much barbara
I’ve got my store with this cute nice lady at the front desk called Barbara and she helped me so much! She was so helpful. Thanks!
Barbara was a great help, explained and talked me through everything. Will recommend
Kevin Day was so very kind and helpful. I had to store my vehicle and had no clue as to what to do. Kevin walked me through the process and assured me my vehicle would be safe. He also saved me a great deal by showing me all the options that were available.
I had been using this company since 12/13/2017. Initially they told me a fake price to start with them and then changed it to a higher rate then what I was offered on the phone. I called them again and they said they would give me the original rate that was offered to me and lied again. Every year they raise your rate. I was having issues paying this year due to the pandemic and my loss of job and they told me they couldn't close my account. 🙃 I honestly would recommend going to a different storage facility where they are honest and don't try to take advantage of you in times like these. If I could give negative stars I would.
We purchased a storage unit on Jan. 1. Although the online reservation process was smooth the facility itself is lacking. There are no restrooms and no exterior lights. Some units have working lights but others do not. We arrived at our unit at 4:30 P.m. after a four day drive across the country only to learn we only had 1 hour of daylight.. I called the office to see if we could get some electricity so we could finish unloading our truck to turn it in the following day.... and Barbara informed me that if the unit didn't have electricity it wouldn't be fixed. For $260 a month i should be able to have electricity in my unit. Not worth it! Update: Kevin was very helpful. Unit was never broken into and we didn't have any issues with the gate.
This is such a great storage place turns out we are send me related to one of the managers here kind of crazy however very friendly staff haven't had any problems
Barbara and Kevin where great very Professional and quick. Thank you
Barbara and Kevin where very professional and attentive. Loved the service :)
Kevin was incredibly helpful and nice, he made renting a space for the first time easy. Barbara was very sweet. Prices were awesome. Recommended.
People were friendly and polite storage unit was clean facility yard area all was clean but upcap felt very secure putting my items there
Nice people and the price is fair
Pleasure of Barb and Kevin this morning! Double dose of awesome☺ yea buddy
Great attended👍 good price ,nice people
Thank you kevin and Molly
Barbara. and KEVIN , were very helpful and took extra time to find my original reservation, that was cheaper😊😊VERY NICE , GREAT HOSPITALITY
Barbara was awesome!!
Best spot in town! Super friendly and clean!
Barbara was very helpful, she knows what she is doing. Made me feel very confidant
Bárbara have done a good job in our service , thanks you só much for take care of us 😃😃
Great people to work with!! Awesome place to storage stuff
Great enviornment Narciso beyond perfection he deserves a raise and I want to give him 50 stars but I can only give him 5
They have the best rectangles in the biz, and Kevin's my guy. !! Fo getta bout.
Kevin was great! There were a few fees that were undisclosed when I booked online but that is to be expectes these days.
Kevin was helpful and explained everything that I was signing. Made sure I understood everything about the storage. Was professional and friendly.
They're increasing their prices and the place is looking not so nice. The male who runs the place cantankerous.
When I signed up for a unit i was charged $20 for a lock however online it said that if you brought your own lock they would refund you the $20, thats how it worked for another unit of my at the public storage down the street, so when I went to go return their lock and get my refund, I was told that the website was wrong and the way their units work, the lock they charge you for is the only one that will work and that any additional lock you personally provide is just an added security measure. I had already went out and bought a cheaper lock and slapped it on there and then was told it wasn't allowed. Also, they're never in the office. I was told they would return at 2 so I returned at 2:10 and while I was gone they then put up another notice saying they'd be back at 2:30 so when I returned at 2:50 I was then greeted by another notice saying theyd be back at 3:10. Extremely frustrating.
Professional Proficient Positive Staff who are a powerhouse of awesomeness at what they do thank you
Molly is an awesome employee. And her service impeccable to say the least.
its decent, no trash its reasonably clean considering how much trash people dump here. could use wider roads traffic bottles up alot. could use a restroom. and could use a dumpster for when cleaning out a unit. but then again with the roads so tight where would you put one?
I rented a parking space for my 2012 Toyota Tacoma at the Public Storage facility at 3673 South Redwood Road, West Valley City, Utah, on Aug. 18, 2020. One month later—one month—my wife and daughter went to this Public Storage facility to retrieve the truck and when they arrived discovered that the truck had been broken into, vandalized and had the catalytic converter and oxygen sensor cut out. My wife and daughter were deeply traumatized when they discovered the damage to our vehicle and the drug paraphernalia on the ground beside the truck. They immediately called the police, filed the appropriate report, called AAA and had the truck towed to Mark Miller Toyota for the extensive repair required to make the truck drivable again. The repair bill was $1,471, which was covered by my State Farm comprehensive insurance with the exception of my $100 deductible. I chose this facility because Public Storage is a national company with a good reputation. The information about this particular facility noted “property manager lives on site for added peace of mine.” This “well-lit facility is state-of-the-art and features a sturdy electronic gate with keypad access.” My vehicle didn’t survive 30 days at this state of the art, well-lit facility with a property manager who lived on site. I can’t undo the trauma and grief my wife and daughter experienced after discovering the abominable oversight and security at this poorly run facility. But I can request a refund of the $50.67 I was charged to have my truck vandalized by drug addicts, and the $100 I had to pay toward its repair. I have been told there is no way Public Storage will refund one cent to me for my horrible experience. Stay away from this company.
Kevin is very welcoming and fun! He explained how everything works and walked us through the paperwork very clearly.
Barbara and Kevin were very helpful. Prices start off reasonable then creep up to an unreasonable price so I left. Never had an issue accessing my unit though. Area was safe and clean.
Andrea was amazing. She thoroughly explained the contract and insurance to us. Also she made sure we were clear on any fees. Very friendly and polite. We have used this facility a few times now over the years and have been satisfied each time.
Very nice clean friendly very happy thankyou
Kevin is a great guy to work with, always helpful and has a great attitude!!
It was very easy to apply and getting info. Right away and then a person contacts you little bit after you apply to see if they can assist you asking when you would be moving your stuff in. But not only this one but the other one thats close by there today I couldnt get ahold of anyone but once I got my stuff in the storage, Kevin showed up nicely to introduce his self an helped me out with locking my storage lock. But whats negative is that he didnt have a mask on, but other than that he is a nice guy!
If you are looking for a great storage facility in West Valley, this is the place, I highly recommend it! Kevin Day manages this facility and does an outstanding job. He's accommodating, courteous, very professional, and has superior Management Skills. No need to look any farther for your storage needs...Public Storage is Great!!!
Great service all around great experience. Have had no problems with the storage unit. I have had for about 6 months now. Kevin is super helpful. Any questions I ever had he's always been more than willing to help me!
Kevin was great. I had reserved a unit that was not big enough for all of my things. Kevin advised me on the correct size in it and made the transition very simple.
Cadillac converted taken after car parked for 2 weeks . Manager unwilling to do anything no refund on unit. Worst place ever. DONT COME HERE.
I went in today and Kevin was very helpful, he explained everything to us thoroughly and made sure we didn't have any questions or concerns before we went on our way. When we went back to check out the unit it was clean and secure. Very confident about renting here.
Not a very friendly place. Just moving back to Utah with nowhere to call home yet and still have a bunch more stuff to go back and get. Anyways, trying to re-arrange things to make room for everything (trying to fit 2 sheds and a garage full of stuff in to a 10 × 10 unit) and the lady comes by and tells us there is no hanging out in the units. I'm sorry but nowhere on the agreement does it say there's a time limit on how long we can spend in there. I could see it if we was trying to camp out there all night, but it wasn't even noon when she came and said that. If it wasn't for one of her coworkers being friendly i would have only given 1 star.
Woman working in the office was so nice, and funny. She called about our time ❤️
Thank you Molly n Kevin great people. Would highly recommend
When I booked a unit online it told me I would be paying $25 for my TOTAL move in fees, when i got there they tacked on insurance, that was apparently necessary for me to get a unit and if I didn't get it they wouldn't allow me access and a $20 lock that they required you to pay or else you couldn't get access. I was backed into a corner to pay $60 up front instead of the $25 I was promised. I would not recommend even if the units are nice because of the jacked up price and fees.
Great costumer service.
Place is pretty lax and doesn't have cameras. It is expensive for what it is and they need to update/clean some things up before they would be worth what they charge.
Kevin and Linda were both extremely helpful. I wouldn’t store my belongings with anyone except public storage!
Barbara and a Kevin were great to work with. They were easy to communicate with and super helpful. Definitely would recommend!
I made a reservation on Sunday for a storage unit. First thing this morning, Kevin, have me a call to see if I was still interested. He was BEYOND helpful! I’m new to Utah, from Nevada- never rented a storage unit before. He broke it all down and suggested the perfect unit for all my belongings. While I was unloading my car, he came around and checked in on me, made sure I was able to get the lock on my unit with ease & offered to help unload my car if I had heavy boxes. Thank you so much Kevin for your phenomenal customer service and the kindness you showed me!
Las chicas son te atienden muy bien y te dan las mejores opciones y son muy agradables
Barbara was great!
Barbara is great, really sweet lady great customer service.
Barbara and Linda were very helpful in helping me find a storage unit to fit my needs.
Barbara is great! She went above and beyond to help me, and it made my day!
Worked great for me. Love it.
Good people Kevin is awesome help and friendly
We have had a storage unit for three years and the managers Barbara and Kevin have always treated us like family. We highly recommend Public Storage on Redwood Road!
Kevin is very friendly and makes coning in enjoyable. Only problem with facility eggs at my storage unit got broken into which is not cool but Dylan Wang
Barbara and Kevin were amazing! Very helpful! Storage unit was clean! And ready for me to move in!
If you need a storage, talk to Barbara she will get you in ASAP. Amazing customer service. Thanks Barb 🙏
Barbara and Kevin were great helping me get my unit.
kevin great customer service
Narciso greeted me when I arrived. He was very friendly and was able to explain the benefits of using this facility. I explained that I was going to be moving soon, and might need some different sizes of units for furniture and boxes. Narciso walked me through each size that was offered, and was very patient with all my questions. I asked about security measures and he said he did nighttime security walks. It felt very great to get to know the person who would be protecting my items. I feel very comfortable with Narciso on the property, and I’m glad he took the time to help a person who’s new to storage units to answer all my questions. I’m preparing to move in the future. Because Narciso was the friendliest storage employee I’d talked to (I’d visited a few different places), I know that when I’m ready to put some stuff in storage, I’ll sign on because of Narciso’s help.
Kevin and Barbara are amazing they helped us out alot and my husband reno and i appreciate your help getting us a storage we highly recommend this public storage 100 percent and they also have great deals!
Barbara is Great!! The entire crew is fantastic!!
Barb and a Kevin are so sweet. Good quick experience getting in and out. Thank you for your amazing help!!!!
Awesome customer service
Linda and Lindsay are very nice and property is very clean
Barbara and kevin are awesome ask for them..
The most helpful people in the world. Very professional and friendly. Highly recommend!!!! Barbara and Kevin are amazing.
Barbara was very helpful. Thank you Barbara. Kevin is also very friendly and helpful.
Awful! Serious lack of security controls. They allow just about anyone access to the property. Most of the pavement has potholes everywhere and overall The property and units are very poorly maintained. I have found much better prices elsewhere. And took my business elsewhere There is no communication from the facility and when you need to call and speak to someone, no one ever answers.
People there were very friendly and helpful, they asked if we needed any packing supplies and when I said no he didn't push the issue
Kevin was incredibly helpful and even stayed late to help us move in (we got there 10minutes to closing).. I am really thankful I found this place!!
barn was awesome when I fist set everything up and then Kevin helped get me the best deal on a second unit VS the more expensive route to go larger and just with one unit. The when I emptied them recently because I bought a new home YAY! Kevin took care of all the details and was so friendly:) Great place. Glad I still have the locks to keep because this is where I will go again if needed!
Kevin was very helpful in setting up my storage space. Thanks!
Kevin was very helpful. He made the process of getting unit was very fast and efficient. He's very funny and has a friendly, happy personality. 🙃
I just love Kevin. He is the best. Helps you in every way because he cares. He's my "ANGEL"!
Kevin was very personable and helpful. I felt valued as a customer. the storage site was clean and the prices were great. I would store my things here again
Nura was fantastic! She was so helpful and energetic and happy. It was such a great over all experience. Everyone was fantastic!
I had one of the best customer service experiences of my life. I was delinquent on my unit but Paul the district manager was so amazing to deal with. I made a small payment and he came up with payment plans so I won't lose my stuff. I would highly recommend public storage for the level of customer service they provide!
Kevin made the whole process so easy and effortless. He's a great guy and gave amazing customer service. Deserves a raise!
Had a great experience, Kevin kept in contact with me from the moment I made a reservation to the day I planned on meeting him in person. Nura was very helpful in showing us the property and our storage unit before making a final decision. I was recommended to this specific location by a friend for the fact the staff is helpful and friendly to work with. I also will recommend this site for anyone looking for storage space.
Kevin is great! Love this place!
Kevin was absolutely amazing. Very knowledgeable and a great sense of humor. We were able to rent the unit quickly and with no hassle.
Kevin was amazing very helpful very good salesman if I hadn't already purchased all the tarps and packing materials I needed I would have bought everything from him couldn't have asked for better customer service.
Got a courtesy call from Kevin, was able to reserve my unit without a problem. When i came in it was also Kevin who welcomed me at the door. Before anything went through a few questions and made sure the unit i picked out was going to be a good match and the right size. Gave me a ride to see the unit explaining every detail from locks to gate to accessibility. Very helpful, very detailed, and quick at that. I was ready to move in almost immediately. Great job Kevin!
Very nice and awesome service
Barbara & Kevin are friendly& helpful. ndly
Hoy estuve en public storage de west valley y me atenderien muy bien, gracias Alana por tu atencion.. gracias
Kevin was friendly and helpful
Safe but tricky
The staff was friendly and everything was easy and fast.
Barbara and Sandy were so amazing
Very knowledgeable staff,fast service
They where very helpful in getting me set up with a unit.
Very efficient and friendly staff, great online discounts, access hours are great. Barbara in the office enjoys the new customer involvement and experience. Recommended for a great place to keep your belongings safe and secure.
Kevin, provided the best customer service I have received in a long time. Kevin is very knowledgeable and loves his job. It was refreshing to meet an employee with these qualities now a days. I have an RV and have to store it quite often, I’m from Texas and I’m glad I called this facility.
Barbara & Sandy are awesome! Very friendly & professional! Appreciate the great customer service.
Kevin helped us, fast easy and very helpful... We had a fun, stress free experience!
Kevin was extremely helpful and really pleasant to do business with. Good pricing for the storage I needed. Kevin really seems to care about his customers and the storage grounds.
The management are amazing very helpfully and a wonderful sense of humor. I recommend this public storage. You leave with a smile on your face. Thanxxxxx
Barbara is great! Super kind and helpful
Kevin and Barbara have been amazing to work with, the spaces are clean, dry, and well kept.
Have a storage unit with our whole apartment in it. Glad it can stay safe here until we find a place to put it in.
Barbara and Kevin were very very polite and helped us with a smile. We really enjoyed working with them😀
Barbra was very helpful and made it easy.
Good place to store your stuff
The service was amazing really appreciated kevins tremendous help and will be back when i need another storage.
Its cheap and the bins are clean and lots of space.and they stay dry.
Barbara was incredibly nice and friendly. Getting a unit was straightforward and quick.
Barbara & Kevin are great people to work with highly recommend!!
Barbra and Kevin were so amazing and so professional will definitely be coming back to this specific location they were awesome and so Informative!
Barabara was GREAT!!! She's so helpful and friendly.
I would trust a Public storage ever again I had my stuff in a public storage got broken into I lost a lot of very valuable items do not recommend public story ever
I was helped out very professionally and ciurteously
Great experience! Kevin did an amazing job ! He really made me feel comfortable! Enjoy renting here!
Kevin was funny and great to be around we love the units would come back
The best service from Kevin and the new addition to our adopted family adrian
Even though they were incredibly busy they were very accommodating to my questions and time. Staff was very friendly. The roads between the storage units are clean and maintained. Glad I chose them!
Not very good security
Barbara is a very nice and friendly staff member with very friendly conversation. Have enjoyed my talk with her today.😊
Kevin and Barbara did great getting me set up in a unit today! Super nice!
So far public storage has saved my butt on space because I got so much stuff. I have got a 5x5 space and it's only $27 a month. They got all their sizes varies. But I would suggest this place all day.
So I call public storage and they tell me $26.00 to move in I go down there every person needs renters insurance $11.00 every month and you have to buy there lock $ 19.99 total of $58.00 so much for $26.00 she never told me about the hidden costs !!! But other than that seems like a good place ...
Barbara and Kevin are great! They were fast and efficient.
Kevin is a very kind, gentle, enthusiastic property manager! 5 stars for service and for updated security features!
Never been here ???
Kevin is the best!! I absolutely love this place. He helped us transfer to a new unit at this same location for a better price than I originally thought it would be. In a stressful situation for us, he was calmly able to explain the process and reassure me public storage had our best interest as their business model. So nice and funny too. Thanks for the space and the laughs Kevin!
We found the best price & the best deals here! Barbara was SUPER friendly and really cheered us up and helped us pick the right unit. We are super happy with our experience so far.
Great place and the people here are very helpful to getting you set up and going right away. We had to return the key and they were super helpful in getting us checked out and even helped us with the coming up charge waived awesome place and would recommend. Kevin and Babara are really nice and informative and helpful, if you come here ask for them and they will help you out.
Kevin is one amazing human who will hook it up for you! Charlies Angel's style 😉😂
Nice and clean
Barbara at the front desk did amazing job. She was very friendly and answered all my question.
Absolutely terrible! I reserved a great rate online and moved from Georgia only to find out that my unit was given to someone else. Another identical unit was available but property manager couldn't apply reservation rate. He called the district manager Paul but he didn't care. Do yourself a favor and give someone else your business!!!
So many hidden fees and they will not mention it over the phone. They require you to buy insurance but make you agree that they aren't liable and you will have to take it upon yourself to go to small claims court. Require you to buy a 21 dollar lock, total rip off. Totally dirty and will try to upsell you on everything. Told me a mattress wont stay clean for even a day if I dont buy a mattress cover from em. I really regret doing this.
Kevin was so helpful today when I needed help finding my storage unit! Very helpful worker, always helpful when I need it throughout the year!
Kevin was a very nice man and went above and beyond to help us! All charges were explained in detail. I feel satisfied overall with this place so far.
Some of the upper management bothered me a couple times and I wasnt a fan of that. I had my unit door blow shut from the wind while I was moving stuff and one of them kinda rudely hassled me about it while crowing her title at me. Saying they dont allow closed doors. I get it, but dont be a jerk about it. Another guy hassled my grandpa while he was waiting for me to let him in. The only reason I'd give it 5 stars is cause the guy Kevin who was running the place and who was usually the one there was great and always helpful. You'll mostly deal with him anyways if that matters.
Kevin always is so helpful while I make my payments in person or over the phone. Today wasnt an exception when he & Barbara gave me an enjoyable interaction while placing my unit payment. Kudos to them in the West Valley/Redwood Rd office.
I had the best experience with getting my storage unit!Kevin and Margaret are the sweetest people, and helped me decide what size unit would best fit my needs. Highly recommend this place and these awesome folks that I've had the pleasure of meeting today!
Very helpful lady I met today her name is Margaret and she is the Property Manager. She is very great person . I definitely recommend my friendfrto go there.
Kevin and Margaret they are very helpful . The price is awesome , for sure I recommend ♡♡♡♡♡
Great property to rent with!
Earlier today I had the privilege to speak with Barbara at this Public Storage location. My employer has asked me to find a storage unit in order to put a company van. The conversation started off quite simple but once I explained my dilemma Barbara was extremely quick to help me out. She told me that in order to be absolute sure on a few things she wanted to follow back up with me and did only a short time after our initial call. Once we worked through the details of the unit Barbara also pointed out that the unit I had initially reserved might be a little too much in an effort to help save me money. We then took care of this by selecting a unit that was a perfect fit. Overall I just want to thank Barbara for giving the highest standards of customer service around. She is one of the reasons I keep coming back to Public Storage because they truly do take care of you. Keep up the great work and thanks again for always having my back!! Kind regards, Scott
Had a great visit employee (Angel Gasca) was very helpful and understanding
The man Kevin that served me was nice andfunny. Made the whole experience worth the pain into moving.
Kevin is great to work with. Very friendly and wants to make sure your taken care of your needs
If you move out before the end of the Month will you prorate the rent and refund the extra that you paid
Barbara and Sandy were awesome!!!
Kevin was a great help, in getting our storage shed and explaining everything to me. Thanks Kevin :)
Kevin is fantastic so are the other gals... glad I chose this location to store my precious belongings.
Updated... I previously rated this location w/ 1 star and was very upset about this location not accepting packages that I had delivered for my business. It came to my attention that the last shipment refusal was the delivery companies issue not the team at the storage unit. I will continue to see how things go over the next few months (busy season) and will update my review accordingly.
Barbara answered all of my question very well. First time! I had a bunch of silly question.
Needing a place to store some things before selling and moving.
Kevin and Barbara are very wonderful when it comes to service they also answer every question needed with respect and honesty I'd highly recommend this place, they have boxes, traps, locks and you also get to insure your storage unit.
Kevin is fantastic!!!!
Super easy to check in, Kevin was the friendliest person I’ve talked to in months and the $1 first month rent deal is great!
I signed up for auto pay and now I have a late fee and they’re saying I didn’t? All my bills are auto pay but thanks for the “great service” Rent somewhere else.
Kevin is the man! Thanks for the great unit!
Got myself a storage unit today, reserved it on line and within a few minutes Kevin contacted me to schedule a time that was convenient for me. Within a few minutes we were getting a larger unit and a tarp lol Thanks Kevin keep up the great work, you made it super simple!!!
Had a great experience with barbara&narciso. Area was always clean and never had an issue when I had my concerns or questions. Definitely will rent again from public storage.
Very friendly, great prices, Narciso was extremely sweet, helpful,knowledgeable, patient and friendly! Barbara was also extremely kind and helpful!
I have met two of the most friendly, efficient, and experienced of individuals at this Public Storage facility. Their names are, Kevin and Barbara. Both travel beyond the basic call of duty, and succeed in making you feel like you are a dear "family member" benefiting from their patient help and efficiency. This specific branch, and the corresponding services, make me anticipate my many happy, AND future-returns.
Falsify quotes to get you to the place. Once there they tell you about other costs that are ridiculous. I was told by Kevin that they are not allowed to tell you about the other costs until you are actually there. I called and asked outright about any hidden fees before I got there and wasn't told until I arrived. Nothing like being lied to and having your time wasted. Luckily Store-n-lock was right down the street and do honest business.
Kevin and Barbara were great. Very helpful.
Storage units seem secure. Roads within the facility are kept up. Area back where the RVs are kept could use some attention.
Barbara is a very good person and a very helpful person I will enjoy being here.
Barbara was awesome!
Thieves and liars
Barbara was great
Kevin was helpful. They (the staff) are always friendly and helpful.
Thanks Kevin for setting us up your awesome
Kevin and Barbara are very helpful and friendly. I would recommend Public Storage too anyone needing a storage unit.
Customers come quick where at the end of the month even tho our gate hours say 9pm we call the cops on you at 8:45pm and oh that $1 first month rent plus taxes? Ya scratch that..... you HAVE TO BUY OUR EXPENSIVE OVERPRICED STUFF that you probably dont need because 9 times out of 10 your house is already packed and that's why you now need a unit.....
Kevin has been very helpful! Awesome customer service!
A++ Kevin And Sandy are great! Very helpful.
They should post important information regarding hours of operation on holidays
My storage unit flooded. Ruined lots of stuff. Do not buy insurance it wont cover anyway. Horrible company.
Barbara was very nice and helpful
I have had my unit with public storage a few months now and I would have to say the best part is the staff there is a manager named Kevin who is so helpful and kind he explained my fee rules ect with a smile to be honest the prices are a little high but the great customer service by there staff makes up for it I would recommend anyone to get a unit from the redwood road facility and make sure u ask for Kevin he's the best thanks again public storage
Great place! Kevin is awesome, helpful, and has always made us feel welcome when we come in! If there is a problem, it is always taken care of.
Run down a bit but they have good storage auctions
Too high priced for closet size storage, they've raised monthly rent twice already
Kevin was very helpful and knowledgeable about what I needed.
Kevin is great to work with!! Really like this place. Would recommend.
I absolutely love having my storage unit here! The price is beyond fair & the employees are really friendly & caring. I couldn't be happier & highly recommend this location!
Staff is nice and helpful. They have autopay so your monthly bill can come out. The hours the gates are open are decent compared to other storage places. My only advice is that if you try to call their telephone number, you may end up waiting for awhile. But, it is clean!
Kevin was very nice and helpful!
Kevin is AMAZING. BEST CUSTOMER SERVICE!!
Barbara was amazing!!! So helpful with my rental & answered all my questions. I definitely recommend to anyone seeking a storage facility. A+++++
Had a great experience renting a storage unit today, kevin was extremely professional, helpful, and friendly. He showed us products to best help with our experience at public storage and gave us detailed explanations of all the security features etc. I would highly recommend this site to friends and family as everyone could use the friendly customer service and good deals offered through this location
Great price great location great prices but some very unnecessary hidden fees and you can't provide your own lock you have to purchase it from there and it cost almost $22 for a lock which seems kind of outrageous other than that Kevin was very nice very respectable and very helpful
Barbra has Great service
Sandy and Kevin are amazing!
Nice place and nice people. Good price
Kevin was awesome. Nice, clean units. Property well maintained. Office staff was very nice and personable, which in my book goes a long way. Makes me feel like my business is appreciated.
I had to move in a hurry, and Public Storage offered the best price for the size unit I needed. Barbara and Kevin were great to work with in getting everything set up and ready to go to start moving my household stuff in. Would highly recommend this specific location to anyone!!!
Kevin the property manager was awesome and super accommodating. Great, convenient space. Friendly help.
I had a storage unit here for a little over two years. The Good: Never once broken into (Nice!) and a great introductory rate (Nice!). The Bad: As time went on, my bill went up, and up, and up, and up again. There were a few more ups in there also. From $79/mo to $129/mo in small incriments. That's a LOT to go up. So... It's good for a short term solution, but be wary if you are looking for something more long term.
Had my unit broken into during the summer 2018. Thousands of dollars of stuff stolen. Beware. Units are not secure from thieves at all.
Storage place with lots of hidden charges. They charge 21$ for a small lock which is rip off. They do give $1 for first month but collect $$$ through different fees like insurance etc. I do use this place for storage as itz close to my place.
I highly recommend! Affordable price and Kevin is such a sweet man. -Kayrin
Barbara was awesome. Explained everything in detail, was honest and personable. I caught her right when she was going to lunch but she could tell I was frazzled and stayed and helped me. I really appreciate how comfortable she made me feel. Love Public Storage!!
Barbara was really great in showing us the unit, and her customer service skills were awsome!
Awesome Barbara is great to work with
Love Barbara!! Upgraded us to a larger storage, and ended up saving us lots of money. Very friendly and great customer service.
Kevin is awesome and we look forward to making use of our new unit!
Good place to hide all your stuff
Talk about a lame company. They will take you in for as low as a $1 for the first month. But once they get you in, the whole everything starts changing.. Which it is written in the small print of the contract.. Super Lame..
Just moved from cali to Utah and of course we are very new to how everything works, went to public storage to look for a storage unit for our t and things and let me tell you we are very satisfied! Kevin the manager helped us out! He gave us great recommendations about units and products to protect our things! Not only that but he was so friendly and made us feel so welcome to the state!!! As we were getting ready to pay for everything Kevin made sure he answered all of our questions and explained everything very well and in lemans term for me lol and throughout the whole process Barbra was also very great to talk to and made us also feel so welcome! Such an amazing place!
Clean property, decent prices and Kevin is wonderful to work with. Definitely recommend.
Barbara was very helpful. She explained everything.
Barbra and Kevin were very friendly and highly efficient.
Great, friendly service !
I came to public storage under difficult circumstances and Barbara Hagan who worked at the front desk was so kind I left renting a unit and feeling much better and was happy with her service.
I enjoyed getting a storage unit there we worked with Kevin he was a joy and everything we needed he helped us right away I would definitely recommend going to him to get a storage unit or if u need help with anything thanks Kevin we need more ppl like u in this world....
Absolutely excellent service. Useful advice, offers for things I needed but nothing I didnt, friendly staff. Unit was clean and secure, access was easy, costs were transparent. Wonderful. Thank you Kevin and Barbara for all the help!
Kevin was amazing even when I wasn’t speak English well he tried to explain everything to me thank you Kevin
Barbara u are awesome thank you so much!!
They were so nice and friendly. They kept the grounds clear of any trash. the units them self's were maintained. Kevin was amazing, he understands that moving isn't easy and it potentially could be hard on others. And then have some bipolar UT weather. But Kevin's attitude helped to keep us happy and laughing. Reassured us we were in the right place.
Great, painless process getting started. Barbara was awesome and very helpful in getting us ser up.
Barbara and Kevin are both kind we came In and they took care of us quickly!
Excellent service from Barbara/Kevin! They were very helpful! Will recommend to friends and family.
Barbeara and kevin were so much h routerlp in finding us the right spot for all of our stuff. They were helpful in saving us money as well i highly recomend public storage..
They were very reasonable and understanding. Will definitely contact them in the future for my storage needs.
Excellent customer service 07213 Tx Kevin you are the Best 👍 3673 S Redwood Rd, West Valley City, UT 84119
Service was quick and easy. I appreciated the service. Kevin was helpful each time I went in.
The people are great to work with. The place is clean and well kept.
Barbara was Awesome in helping set up our storage unit, and saved us a Lot of money on it!
Great experience Barbara was extremely helpful and very professional thanks for the unit!
When I was but a poor boy in little old Millcreek Township, UT and my Mum and i had no room in our quaint little home for all of our family heirlooms. Since March 2004; Chrystal, Kevin and the whole Public Storage fam damily throughout the years have kept these precious gems safe and sound without asking for the moon. But it feels like they gave me the stars💚💛❤ i will miss this space and these faces, and never forget their help and kindness. Storage with heart!
easy as pie to work with...helpful and friendly service from Barbara****
Located on redwood road makes an easy to get to location especially if you have a bigger truck for loading an unloading. Onsite staff with gated/codes entrance gives a sense of security which is helpful as the neighborhood is some what known for being not somewhere I wanna walk alone at night. Auctions held on site are always fun and enjoyable
Barbera and Kevin were really nice and super helpful.
Kevin and Barbara were so friendly - what a great find!
meh, not really a great deal also they suck at snow removal. the big guy at the counter has a bit of tude also
I walked in and had a couple of questions and I was greeted by Lynda. She has great customer service skills answered all my questions. I was hesitant with renting with public storage but with her warm personality and a smile on her face the whole time I ended renting a unit. You need more people like her. Happy customer here... 😊
I rented a 5x10 storage unit from this location for a few months to hold some large furniture and other household itesm while I prepared to move. The price was good, and I had no issues with security. The office staff was friendly and helpful, especially Kevin and the other weekend staff. I do wish they had fixed the lights on the sign though, it made the property tricky to find at night. Other than that it was great!
The staff at this Public Storage location are very down to earth, friendly, and helpful. They patiently discussed sizes, options, rental rates, access procedure, and even were happy to takes us to see a couple of different units. And the best part of that was not crashing the golf cart, not as automatic a fete as one might expect according to the staff member driver of the cart who still sported sore ribs from an altercation with a rather stubborn concrete bollard. I can confidently recommend this facility for safe and secure storage of important items, household goods, or just random parts from salvaged sports vehicles.
Met with Barbara and Kevin, they help set me up with a great storage unit. They helped me find the right one to fit my needs and I got a great deal on it. They were very friendly and professional. :)
It was an amazing experience. I was in a storage unit very quickly. My service dog was accepted with open arms she was loved and embraced with warmth and kindness. Very wonderful experience. I would definitely recommend to anyone needing a storage unit immediately.
Barbara was very helpful. Setup was easy and friendly
4 stars for the facility itself. This place is clean and professional. The missing star is for the way they always raise the rates. They get you in with a free month but know you'll be paying that back in a short time and you won't be paying the rate quoted for very long. I feel like this is a bit of dirty pool because they know it's a hassle to move your stuff they kind of trick you to get you in there. Other than that the place is great.
Chrystal & Kevin were very helpful & nice.
Very helpful and friendly. Great customer service. Property is clean. Definitely would recommend.
Chrystal, and Kevin were amazing...great customer service!! I highly recommend this place! Fast and friendly.
Love this facility, and the awesome customer service!! Thanks
Kevin was great!
Chrystal and kevin extremely pleseant and knowledgeable great personalities
Others that are using the facility part where it makes it hard for you to get in and out of your storage unit prices to be definitely lower other than that it's a decent place
Very nice storage units
The staff are really friendly and helpful in helping you pick a storage unit
Sneaky way of advertising it's not as it seems come to find out I will be moving out first chance I get
This public storage facility is the best storage unit I have ever done business with. We used this unit for several years. Kevin was phenomenal to work with. He got us set up with a unit with ease and aleays provided great service any time I needed anything. He also Checked us out with out any questions or hassle. I will be doing business with this location if I ever need a storage unit in the future. Thank you for your services Kevin!
Lowest price there and staff there there are helpful.
Just helped a friend nice some furniture into one of the units, and it was very roomy. I didn't ask the price, but the unit itself was decent.
~$1500 worth of property stolen while renting for 5 months.
Barbara did great.
Lots of speed bumps.
Kevin is very helpful and quick!
This is a great storage place. It is really clean. Lots of space and Kevin in the office did a great job to help me understand how it all works. The price was great.
My name is Crystal, and while living in SLC, I used the storage facility for two years. When I signed up for my unit, Kevin helped me, and was wonderful. I ended up moving to Florida a few years later, and recently went on a very last minute road trip to Montana, from Florida, with the plan to pass back through SLC to get my stuff out of storage. But somehow, I forgot my storage keys. I was also passing back through SLC on a weekend. Anyway--Kevin was able to arrange for my lock to get cut off, with incredibly SHORT notice, during a weekend. He was a HUGE help!! THANKS again Kevin, if you are reading this!! You saved me a lot of trouble!!
Kevin and Barbara were not only super helpful, but engaging and friendly. Great specials, easy rental process and clean units.
Great friendly service Barbara was great was in and out
Friendliest service ever! Barbara and Kevin are so kind, I felt right at home
Kevin and Barb are amazing.
Barbra and Kevin helped me set up my unit and they were super nice!
Clean fresh paint and black top road
I really enjoyed our experience here. Barbara was very helpful with us getting a storage unit she is very kind and helpful. I am glad we picked this location. Thank you very much Barbara!!!!
I have enjoyed my experience at this storage place. Very clean. The office, especially Kevin, has been very helpful.
My wife and I were in a real tight spot, our roommates were kicking us out early and our new place want going to be ready until 10 days later. We were homeless with no where to go and no where to put our stuff so we didn't lose it. We went in and talked with Kevin and he was very kind and patient. Got us set up with a unit with a great deal. Thanks Kevin for all you have done.
Barbara was a great help!
Very friendly and helpful
One of the worst run Public Storage properties. Rude management.
I loved how helpful Barbara and Kevin were, they were amazing. No pressure to get a unit, and they answered all my questions. I would definitely recomend if anyone needs a storage to go here.
After being left with limited options to store my items until I can move into a place in September, my boyfriend found this place last minute and I'm so glad he did. While the hidden fees the company stacks on after advertising "$1 for the first month" are a tad ridiculous, I cannot complain about the incredible customer service I received the moment I walked in the door. Barbara and Kevin are like a couple of old friends you meet up with after years of being apart and nothing has changed. Professional, kind, and sincere, they offered the best customer service I've experienced in years and some of the best conversation I've had since moving to Utah almost 2 years ago. Honestly I wouldn't be surprised if I find myself dropping by to just hang out with them sometime. I would highly recommend this place to anyone needing a storage option in this area. If for no other reason than than the kind humans working there.
Good customer service friendly staff Barbara/Kevin they're so amazing thank you guys so much.
Honestly, I personally think it could be a little cleaner but, its great if you need somewhere for a little bit in between places. They are very nice people, the guy is a little flirty and it kind of made me uncomfortable, but that is just me. I do not think he was going for that at all.
if a zero or even better, a NEGATIVE rating was possible, that's what I'd give them! The staff are all (insert foul words here). If I ever have the need for storage again, I can guarantee it WILL NOT be here!
Barbra was awesome! Fast, easy, & professional.
Kevin was amazing great customer service.
Great experience all around. Tammy is amazing!!
I rented a storage unit today and I just wanted to say that it was a great experience here! I saved a lot of money over other storage facilities and the process was painless. Barbara the manager really helped to streamline the process. If you're going to get a unit here I would ask for her 100 percent.
Thanks to Kevin for accommodating my needs when I switched to a larger unit. He helped me out with some pallets and some logistical issues that came up during the move. Moving can be stressful and it is nice to have the team at this location to make things smooth.
this couldve been a bad review real quick; there was a pretty big mistake. but they made it right. no complaints
Barbara was nice and friendly, making the experience of renting with them better. The storage unit is clean and nothing to make me second guess to store my things there.
Really great service. The Office person was very friendly, helpful, and fast. The property has been kept clean and the units were clean also. I would recommend.
Kevin and Barbara were great! Very helpful with the whole process.
Amazing customer service! Better than Chick-fil-A! Ya that good! Really clean and secure! I would keep this unit even if I moved just because of the customer service I got here! A+ Quite impressed because I've heard numerous people complain about the staff at other public storages and I was expecting an ass hole! "Not even close to an ass hole!" If you are going to store your stuff do it at 3673 south redwood road! The little farther drive is worth the customer service.
I received excellent help from Kevin and Barb
Barbara and Sandy were amazing ladies
Kevin's kindness and professionalism is what lead my boyfriend and I to chose Public Storage over many other storage facilities. Kevin (and Sandy!) were incredibly helpful and friendly, and left us feeling happy and reassured that our things would be safe. The facility is very clean and secure, and we were always notified ahead of time before any changes took place, like when the doors were replaced. The storage unit was always dry and pest free, which was very important to us because we were storing a lot of paper and fabric items. Even though we no longer need their service, Public Storage was a great company to work with, and we gladly recommend them!
I called just to get some info on availability, but Kevin, who I spoke to, was more helpful than I thought was possible. He gave us a lot of information and looked into a lot of things just to make sure we got the right size and a price that we were extremely happy with. I would absolutely recommend Public Storage units. I know that if I ever need another storage unit in the future I will be going through these guys.
My wife and I needed a great deal on a storage unit immediately, and the service we received at public storage was a breeze. Thanks Kevin, Chrystal.
I was very pleased with the service from Barbara today.
The girls were great. Sandy and Barbara were very professional and met all my needs. Awesome people to deal with. They explain everything so I could understand my contract.
I would not store a vehicle ever here again, I left a very nice class B RV in the storage care while I traveled out of country, I had two windows busted out the vehicle rand sacked over $1500. in item stolen. The security here is beyond horrible, the staff would not even expend the energy to recover the vehicle to prevent further thief. If you have the option, go some other location. Not here.
They are so dam awesome and helpful ,public storage is very affordable an they make sure your stuff is as you left it the guy at the font desk is super cool to👍🏾👍🏾👍🏾
Great place. Kevin did a good job!
Barbara treated me very professional.
Great people. Barbara is great.
Barbara was very professional and super friendly. Made the process easy and went through everything thoroughly. She deserves a raise! :)
Barbara did great and was very friendly! Definitely love coming to this property every time I to storage any of my belongings. All public storages need a Barbara in their lives.
Whenever we need to rent a storage and for whatever reason we ALWAYS rent from this Public Storage they are awesome
Barbra very friendly and informative
The unit prices are very comparable with other competitive units. The manager and employee were very friendly, and made the experience very satisfying. I would highly recommend this sight to anyone.
Awesome, Easy process Barbara and kevin was awesome very informative.
Barbara was a great help booking my storage got me in and out of there in a couple min highly recommended
Kevin helped me lease a parking spot. Excellent customer service. They had the best price I could find for a basic uncovered parking. I would recommend to others.
Nasty facilities. Found cockroaches in unit on the same day we got it.
Kevin was very helpful today....I love when customer service is eager to help and don't make you feel bad when you forget information thanks Kevin made my day a whole lot easier
Service was great, Kevin was fantastic to work with.
Very disappointed with the way they run this site. When I first moved here and we rented the unit they were really nice but was a lot of extra charges. They didn't explain how the $1 first month is prorated and we got stung with a late fee. Now I go in to pay for the month only to find rent went up $17 with no notice. Will be leaving as soon as we can find another place. Kevin is great but Barbara we could do without. Always rude.
Barbara was awesome at getting me all squared away with my rental!! Great value!!
Kevin at the front desk was really helpful. He did an awesome job showing me the unit & helping me rent it as well. He answered all my questions with a smile on his face. Thank you so much Kevin.
Have used Public Storage in the past,always good service and friendly staff
Loved the service, they where really nice thank you Kevin/Barbara
Kevin was awesome. Gave great tips and advice for storage. Excellent customer service.
Great response to my needs and great staff to work with.The movers I worked with spoke very highly of the site. I worked with Kevin - he was fantastic.
Barbara was excellent and great customer service
Kevin was every helpful
Barbara was awesome excellent service!!!!
Barbara was great!
Kevin and barb were awesome. Great help
Is a really nice and clean placed. Kevin was a nice and caring person
Kevin was terrific! He made it a smooth and easy process.
Kevin did a great job.
Kevin was very helpful on explaining the storages
they were quick to get us into a storage unit at the last second we needed it. they were very helpful and understanding. i would recommend them!
Kevin and Barbara are super awesome and have always taken really good care of us here
Barbara was cool. You the Real MVP. We needed a place to store on short notice. And we got what we needed, thank you!
Kevin and Barbara were great to work with they helped finding the right size unit great customer service.
Thanks Shelby! Really appreciate the safe storage. Great location near the airport. Cheers!
Very happy to have found this place. Wonder people and helpful
Kevin was so helpful and friendly getting me into my unit quickly - the price of my unit was very reasonable
Kevin & Barbara were great. Good customer service.
Kevin and Barbara were very helpful and friendly in getting my storage space. It was all very quickly done. On site is very clean, and online service was easy to use and great.
Barbara and Kevin were amazing and really helpful with all our needs. Very friendly and just great people.. I would recommend this Public Storage to EVERYONE..
Barbara and Kevin extended exquisite service to me in assisting to locate a storage unit that would cater to my needs. They are both personable and extensively professional.
Kevin and Barbara were extremely helpful, polite, and quick to answer any and all questions. If we ever need extra storage we will certainly be back!
Kevin was a pleasure to work with so early in yhe a.m . he was very helpful!!!
This place is a nice little gem.. the rent is about 30% less per month than most places comma it has guarded lock hasps, gated entryways with restricted hours , and Kevin the groundskeeper really goes out of his way to make the experience pleasant! :-) I thought for sure that I wasn't going to be able to move all of my stuff in on time because I came a little bit before 9 and still had a bit too unload, but he let me stay and finish up which really saved my ass. Also, he was so upfront with all of the expenses and such to expect...
Kevin did great in helping me with all i needed
Barbara was so nice helping me to get a storage. I really appreciate her help.
Kevin was awesome
Awesome!! Very friendly and professional!!
The people here are friendly and awesome! I'd recommend renting here to anyone.
The people are nice and the units themselves are high quality, but there are an outrageous amount of hidden fees. In their Terms and Conditions online it says that the advertised price is simply the rental fee, that there will be others, but no estimate of how much they will be. Once there, they slowly lay out the additional fees, making the monthly price way more than expected. The unit I purchased was supposed to be $27 a month and the first month half off. When I moved in, it was $20 for the required lock, a $25 "administrative fee", and $11-15 required monthly renters insurance. It will still end up being cheaper monthly compared to other places, but the fees that aren't spelled out on the website are very frustrating when they are mentioned while you're signing the contract.
Kevin was very helpful
Barbarawas so helpful showing me the unit i reserved on line today 4/20/16. I have had previously experience with Barbara and she rembered me withch was very nice. Yhank you she is wonderful.
I am very happy with the treatment I received in renting a storage unit from public storage. Kevin was very helpful and very nice and when I had to upgrade to a larger unit was very helpful and pleasant. He made the whole experience worthwhile and I would be pleased to rent from him again
Storge unit was way smaller then one i had with them at another local. They told me it was because it was higher then wider. And had to move my items to an other unit in the rain because my unit was to small and they didn't want to change my unit to a larger one because it was 4 : 50 pm and is would have to go the next day because they were closing. The next day was Easter ! I also was very uncomfortable with them wanting to know what items I was going to put in the storge , they wrote them down. I asked why? He said it was to help me get the right size. And still was to small. Also they kept saying they require there locks do to more sercurity. Purchase one just like there's but price much cheaper they they called me saying I needed one of there's what?!! Not feeling that my items are safe there now!! I have rented with this company at a different location for years and have never felt or given such a hard time at there other location. Always a good experience and felt safe there. Unfortunately they didn't have any openings there. Not feeling confortable about my items there now.
Very knowledgable and kind. Thanks a bunch Kevin!:-)
Great service extremely helpful and have us helpful tips Kevin was great as well in checking on me
Sandy was awesome!!! Both ladies there were great but Sandy took me in a golf cart out in the freezing cold to show me my unit and make sure I was happy with the one I was getting. She went above and beyond to help me. I recommend everyone use this place if they are in need of storage. I also would suggest whoever is in charge of payroll give her a raise!
Sandy and Barbara are great with me everytime I come in. I have fun joking with the both of them.
I needed the storage unit for a few months while in-between places. The staff was great. I would definitely recommend and use it again.
Misleading move in special. Force you to buy their locks and insurance. Corporate agrees it's not right but store refused to do anything about it
Great costumer service, Barbara/Kevin
Very friendly staff!
Barbara & Kevin were great!
Kevin and Sandy were awesome and really helped me and made me feel comfortable and had wonderful customer service. Thank you for helping me and making me feel important! I would highly recommend using them!!! :)
Barbara,Sandy & Kevin are great people!
Sandy and Barbara were awesome!! Funny ladies!
Barbra did a good job
Very accommodating excellent customer service
This place is a rip off. They MAKE you buy insurance on every lease agreement, and constantly trying to sell you extra stuff (floor cover). The unit we looked at didn't have a working light, and the door was almost impossible to open.
BEST STORAGE PLACE IN TOWN! Kevin & Barbara were great to work with! My wife talked with Kevin on the phone while I was out of town and he reserved us a unit until I could come and look at it the next day, saving me the stress and headache of having to drive all over town. The employees were friendly, kind, professional, and very helpful. Unit is clean and and the facility is well lit and secure. HIGHLY RECOMMEND!!!
Barbara,Kevin & Sandy were great. Good customer service.
Kevin and Barbara were wonderful and waited for us when we were running late! Thank you!!
Barbara has a sense of humor that filled the room with smiles. It was a good experience at public storage!
Barbara and Kevin are the bomb, great customer service and always a great time.
Speaking to the Manager Kevin on the phone was quite pleasant. I informed him I was at Pep boy's getting some work done on my vehicle and did not know when I would be able to come see the unit. He said just call when your car is done and I will be here. I did and met him he took me to the unit and explained everything quite thoroughly. I rented the unit and left. It was a great experience for me since I had a lot of honey do's to do after that. I am glad I went with Public storage. Joseph Levet
Kevin was very helpful and pleasant to work with. He went above and beyond to help me get my storage unit set up.
Barbara took great care of us. Customer service hit us as soon as we walked in. Thanks Barbara!
I took my step mother to get a storage here at Public Storage in West Valley City yesterday. We had a great experience with Kevin. He did a wonderful job at helping us out and we had some good laughs with him and he from us. I highly recommend Kevin as someone to talk to while looking at a unit here. He is efficient at what he does, and he treats you like a friend instead of just a person walking in the door. He is amazing at everything he does. Thank you Kevin!
Awesome people love Barbara!
Had the worst customer service ever when talking on the phone with a representative. Refused to give a name. Rep called me back to argue. Id pay double to go somewhere else where they have respect for the customer.
Barbara was terrific, very nice and cordial.
Barbara gave me great customer service and hooked me up with a great deal on the spot! Thanks for the great customer service.
Barbara was amazing!
Barbara is totally AWESOME! She provided customer service well beyond our expectations! THANKS BARBARA!!! Mark & Kerry
Barbara was really great, and helpful!!! Really nice.
Barbara was good customer service
Customer service was excellent! Barbara was very knowledgeable and helpful.
Barbara was a lot of help
Barbara was so sweet and gave great customer service! I got all my questions answered.
The staff, especially Barbara, is always so helpful! I highly recommend public storage!
We had a good experience here with Kevin. He was very helpful in taking us to our unit and giving us all of the information we needed. He was very nice and polite. Only 4 stars because they didn't include the price of the insurance that you are required to have in the initial quote or the lock you must buy from them. It is nice to have no surprises about the cost when you arrive.
Warm and welcoming by Barbara. Very polite, professional, with expedient and excellent service!
Really great, Barbra is really friendly and helpful!
Barbara was great
Very nice and helpful. Thorough w her help.
Barbara and Kevin are very helpful and helped me when I needed it.
Kevin and Barbara were very friendly and helpful
Kevin helped me more than I asked for gave me all the information I needed and was a very great nice guy vouldnt of asked for a better person to help me.
This Public Storage location is AWESOME!! The staff is so friendly. Thank you Kevin for being so easy to talk to and for making our experience so pleasant. All of our questions were patiently answered,the information was easy to understand and everything was so smooth and easy. Thank you, thank you, thank you!!!
Kevin and Barbra are awesome and friendly
To be honest one of the best customer service, Barbara was a really helpful person help me through the whole process making it so easy, thank you guys for having such a great employee
Barbara was really helpful with us.
Kevin did a great job of showing me the unit I wanted and helping me with the appropriate size for my needs. The array of supplies available for packing and moving is very helpful and convenient and on-site for purchase.
Barbara is awesome!
Loved it,thanks connie!!!
Barbara and Alicia provided excellent customer service.
...awesome service? Kudos to both Barbara and Alycia!!! Both worked with issues of mine with great customer service. Awesome team!!!
Barbara was super helpful and made everything easy.
I originally went to the public storage around the corner on 3500 but went to this facility instead and worked with Kevin who did a great job explaining things and looking for discounts. We ended up with a 5x5 and are very happy at the location and size
Barbara was super kind and efficient. She got me a perfect unit and a good price. Barbara is super friendly. Thanks!!
Storage is horrible !! If you value your household furniture "DO NOT" put your belongings there !! I have water damage, they said they are not responsible for it, no electricity lights didn't work, and customer service was terrible !!
pretty good service Barbra is beautiful
They great and helpful!
Easily accessible great storage. Barbara was really helpful with my transfer.
today January 7 my experience moving into public storage was great Barbara help me find a big unit that fit my needs and the price was right thanks Barbara
Barbara did good job
Barbara and Frank are great! Look forward to working with them.
Frank was very helpful!
These guys are freaking awesome made my first storage unit experience great!:)
Barbara was very pleasant to work with and provided excellent customer service. Renting a storage shed was done quickly and efficiently.
Bárbara was great today at helping me pick a storage unit appropriate for my need. She was really help full.
Barbra did good she was fast and efficient
Really good very friendly Staff barbara was very helpful in answering all my questions
Barbara is very professional and helpful.
Very friendly and explained everything to me no pressure environment
Barb was wonderful belong me get the storage I needed.. even in the short time.. thank you
Barbara was very cordial and efficient at getting me into a storage unit. All customer service should be this good. I believe I received good value for the price.
Barbara was great!!
Barbara and Frank are great.
Connie is wonderful. She knows how to treat a customer and get you in and out efficiently.
Barbara helped get me into a storage unit. I was comfortable and know you really care how your customers feel.
Extremely helpful saved the day
They will screw you over with no warning. Also, not a secure facility, your items are not safe there.
Great customer service by Kevin. Found it online. Always have to keep in mind the mandatory insurance that gets added to the price when looking at prices, but still the best price I could find after a short search.
Kevin is awesome. Friendly ,considerate, informative. I recomend this location, very centraly located. :)
The storage renting process was made quite easy, painless and efficient with help from Barbara. excellent pricing, excellent service.
I love this location staff is super friendly! And care a lot about their customers I would use them again in the future and are glad we found it :-)
The people here are very personable, helpful, resourceful. They were also understanding when I had a few financial problems. I will recommend them to everyone I know.
Barbara is very helpful
I like public storage and barbara shes so helpfull.
Great storage space for price and great service thanks to Barbara and Frank :)
Frank and the rest of the managers were extremely helpful and kind. I would recommend this Public Storage to anyone looking for a storage unit.
Barbara was easy to work with and got us setup quickly. Have rented from this location several times and had no issues.
We went to get a storage unit today and Kevin provided us with EXCELLENT customer service he went over all the paperwork and helped us understand and find the best storage unit to fit our needs. We definitely recommend Public Storage on 3673 S. Redwood Rd. West Valley City and we definitely recommend Kevin.
Very nice and attentive customer service.
Barbara was super helpful.. Thanks!
Barbara was excellent and very helpful.
Please add this to my review of Barb & Frank/Public Storage. I HATE COMPUTERS. LOVE THE SERVICE BARB & FRANK GIVE ME.
Kevin was a good help
Really nice people work here, Frank & Barbara have been very helpful with us. THANK YOU
Great renting experience! Thank you Barbara!
Kevin was great helping us rent a storage. I highly recommend this store. Good location and awesome staff. Kevin was so helpful.
Frank was very nice. Great service! I really recommend this place.
Barbara was very nice and helpful, I'm looking forward to the next couple months of renting from PS.
Barbara was really helpful. Pricing and policies were straight forward. As soon as I moved my stuff out, they automatically stopped my payments.
Barbra was very helpfull I recomend going. Good prices
Great experience with these guys. Quick and painless. Barbara responded to my online request within minutes after submitting. Prices seemed reasonable and unit is very clean.
Working with barbra at this location was very easy and painless on my move. she was very knowledgeable when asking questions on what my needs could or would be. I got a good price, but the customer focus was the key for me to do business with them. Highly recommended to anyone needing short/long term storage
TODAY I GOT A STORAGE UNIT AT PUBLIC STORAGE.THE GUY THAT HELPED ME HIS NAME WAS FRANK.HE WAS HELPFUL.VERY POLITE.AND I AM GLAD I CHOOSE PUBLIC STORAGE.THANK YOU HAVE A GOOD DAY..