Some of Our Top-Tier
Security Features
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Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
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- $1 First Month Rent Where Available
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Public Storage Self-Storage Units at 3673 South Redwood Road, West Valley City, UT
Property Open
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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4'x8'Online only price$ 24/mo
Small 4'x8'- ground floor
- inside unit, swing door
$ 24 /mo $ 32Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 26/mo
Small 5'x5'- ground floor
- outside unit, swing door
- drive up access
$ 26 /mo $ 35Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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5'x10'Online only price$ 41/mo
Small 5'x10'- ground floor
- outside unit, swing door
- drive up access
$ 41 /mo $ 50Best Price Label+ one-time $29 admin fee
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5'x14'Online only price$ 56/mo
Medium 5'x14'- ground floor
- outside unit, swing door
- drive up access
$ 56 /mo $ 61Best Price Label+ one-time $29 admin fee
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5'x15'Online only price$ 67/mo
Medium 5'x15'- ground floor
- outside unit, swing door
- drive up access
$ 67 /mo $ 73Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 74/mo
Medium 10'x10'- ground floor
- outside unit, swing door
- drive up access
$ 74 /mo $ 88Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 124/mo
Large 10'x15'- ground floor
- outside unit, swing door
- drive up access
$ 124 /mo $ 130Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 125/moLarge 10'x15'- ground floor
- outside unit, rollup door
- drive up access
$ 125 /mo $ 131Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 150/moLarge 10'x20'- outside unit, rollup door
- enclosed
- drive up access
- vehicle parking
$ 150 /mo $ 170Best Price Label+ one-time $29 admin feeHurry! -
14'x20'Online only price$ 157/moParking 14'x20'- outside unit
- uncovered
- drive up access
- vehicle parking
$ 157 /mo $ 201Best Price Label+ one-time $29 admin fee2 units left! -
20'x24'Online only price$ 228/mo
Large 20'x24'- outside unit, rollup door
- drive up access
- vehicle parking
$ 228 /mo $ 247Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
expect at many Public Storage locations.
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Self-Storage Near West Valley City
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West Valley City Storage Units Near I-215
This West Valley City Public Storage sits on the east side of Redwood Road, about two miles east of Interstate 215 and just a few miles west of Interstate 15, ready with self storage options to tackle the community's storage needs.
Cheap storage units at this facility consist of indoor storage units, outdoor storage units and climate controlled storage units. There are also ample rental parking spaces to store vehicles, as well as various covered parking options.
There is also boat storage and RV storage for folks who enjoy heading out to the shores of Great Salt Lake, about 20 miles away.
The rental office sells moving supplies, including bubble wrap, tape and moving boxes.
About three blocks north of Meadow Brook Golf Course, avid golfers can store clubs and golf gear in a 5x5 storage unit for easy access year-round.
Just across 3400 South from the Maverik Center and Hale Center Theatre, it's a convenient location in the heart of town for families who are getting ready to move or remodel. A 10x20 storage unit can fit couches, tables, chairs and appliances, while an even bigger 10x30 unit can hold the contents of an entire five-bedroom home.
Whether it's a business in Taylorsville or residents in Murray or Millcreek, sometimes a little extra space can go a long way. When that time comes, head over to this West Valley City Public Storage for friendly customer service and affordable self storage solutions.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 937)
Brock, or Rock, whatever the managers name was when I got there, he was so mean. He said “I’m on a meeting, do you need anything?” Like I was the hugest pain in the butt that walked through the door.
Why do you have staff like this?
We came to this location because we had a reservation for another one and they weren't even there. Office was locked up and everything, and because of an issue with the website, I had to finalize everything in the office. This guy was amazing and was actually getting us set up for that original location but we switched because he was just so wonderful. 10/10.
Ryan, was a really good help! I came into
The storage place today and definitely got everything I needed! Thank you so much 🔥🔥
The guy at the front desk was nice to me and my brother and super helpful for that i give a 4 star review..
Issue I'm already having is I was done loading my unit and out of the gate 20 minutes before their 5 P.m. Saturday closing time.
I made sure we were out of there with plenty of time on the clock and then they sent me messages trying to say I was past the time is ridiculous to me maybe they should hire a guy to stand at the gate with a watch you can easily look on the camera and see when I left way before 5:00 p.m. they should probably get their stuff together before they start accusing people of things trying to make me look stupid after the first time I use my storage unit is wild to me...
Nearly doubled my rent within the first 15 months. Signed a contract for $33/month for a 5x5 in January 2024. My payments were raised twice by March 2025 and I am now paying $58/month. They trick you into thinking you’re getting a deal and then once you’re moved in and are unlikely to go through the hassle and admin fees to move to a competitor, they raise the rates. I don’t know if this is standard practice among other storage companies but it is not cool.
Brock rocks! Thanks so much!
Great experience so far. I had a move-in issue and Shaylee was on site to quickly solve it...thanks for the help!
I've been from AZ. to UT. & too CA. and Public Storage has done storaging more convenient at my state I stay in yearly
Thanks Brock for all your great service. It’s been an awsome experience.
Staff was very helpful during a bad situation. Prices are about as high as you would expect.
Ana was a great help !
This is not my normal public storage facility. I had the unfortunate necessity to stop by there to attempt to make a payment at the actual property that my storage is stored in. I had the unfortunate time to meet a young lady there that represented the staff there. She was EXTREMELY argumentative and unprofessional. And if she had been the renter at my main site. I would have taken my belonging somewhere else. She was pushy and so unprofessional I felt like she could be a amateur politician. This location is one that I would never EVER recommend renting a space from. If this lady that I had the unfortunate timing of having to meet represents the way that property is kept. I would recommend very externally to GO ANYWHERE ELSE..
Don't get locked in after hours. I did and staff was very helpful
If you're looking for information and help- GO ELSEWHERE.
I had looked up the price online and called to see if there were additional move in fee's or a deposit before I started the process online. When I told Alonso I was planning on doing the process online but wanted to know if there were additional move in fee's or deposits before I started, he told me "you're doing it online, so do it online. it will walk you through the fee's." Looks like he couldn't be bothered to give some simple information over the phone.
...Yeah... if that's the way they handle potential customers, can't imagine how they handle their actual tenants.
Excellent customer service from Nancy, everything was very fluid, fast, very good customer service.Excellent customer service from Nancy, everything was very fluid, fast, very good customer service.
Had a poor experience with this public storage ,they raised the price twice without notice.10×20 $338 a move that's ridiculous,I moved somewhere way cheaper .cleaned out my unit and took pictures they sent me an email stating that I have a balance due for a cleaning fee of $75 ,called and no answer left a message and never called me back ,i really need to know what cleaning they did , because when I left I swept it out ..good thing I took pictures😆
They have cut their gate access hours down to a fraction of what they were when I first moved my property into a storage unit there. It’s virtually impossible for me to find time to access my things, especially on weekends when they close earlier than weekdays. They increase your rates and then you can’t even get in to access your stuff. Do not waste your time or money here. They pressure people into giving high reviews to falsely trick people into giving them your hard earned money. Do not waste your $$$$!!
Nancy was absolutely amazing! She went above and beyond to help me with my storage needs, making the entire process smooth and stress-free. Her friendly attitude, professionalism, and attention to detail really stood out. I appreciate her patience and willingness to assist with all my questions. Thank you, Nancy, for such outstanding service!
Very nice place it closes for your release so nobody can really get in here please. Love to workers there
Caroline and Dez helped me out very well. Very Good Service!!!
5 stars for Caroline, She was great and patient with me. She understood my grievance. Even though we couldn't change anything I felt better after I talked to her. Zero stars for The customer service they have online and over the phone is terrible. They misled me into believing that the gates are always accessible. It's unfortunate they have a terrible system that the actual workers can't do anything about.
After my stepson had to leave school on a medical emergency, I was in a pinch to find a clean, nearby facility to store his things until we got him resettled. Mindy was outstanding as she walked my wife and I through the our options. The prices were reasonable too. I would definitely recommend.
Shaylee was exceptional. She’s polite, hard working and understands customer service
Amazing , I’ve never had an issues, there grate
Great location friendly staff.
This storage unit place is a joke!!!!!! I do not recommend. I should went to extra space they are so much better. Management sucks!!!!!!!! Customer service sucks!!!!!!! Gate closes at 6pm which is major restarted.
Ana has been very helpful to me
Unfortunately google doesn’t do 0 stars. The rent jumped up by 223% within 18 months. When I moved out, I got a verbal “you’re all good” from the attendant but missed the final email bill that came at the same time (also, I was enrolled in autopay, which didn’t actually work). The next I heard was a month and half later when I received a letter from a collections agency. I understand I missed the one email, but this is just poor communication and customer service. Also, they close the gate at 6 pm, which meant I needed to wait until the next day, which was day one of the billing cycle. I moved out by noon and they charged me an entire month’s rent. Overall, this place just felt shady. I would strongly advise you look elsewhere
Anthony is the best ever! Iv been searching for a storage unit for quite some time and he was amazing an explained everything by detail! Will be using them again and again! Thanks again ANTHONY!!
Caroline was great setting me up
Anthony and Desiree gave great cusgomer service. I would recommend to everyone. Keep up the great work!
Awesome place, Anthony and Desiree have been great and very informative.
Desiree and Anthony were very helpful and very mindful I'm very thankful for their survisces cutsie mindful and demure
Awesome place, Anthony and Desiree have been great and very informative.
Anthony is the man! Super helpful and proactive. He helped me sort out some online billing issues, helped me find a spot last minute, and gave great advice.
The lot seemed well kept... Desiree was very helpful and accommodating.
Anthony is by far the nicest, most helpful, worker ever. I have never rented a space before but he helped me every single step of the way. He went above and beyond. He has a strong work ethic and has great customer service skills. He made this experience easy which would’ve made it harder for me without his help.
Anthony me ayudo para la renta del espacio y muy amable en toda la forma de la plicacion para el cierre y la renta
Employee there very nice and very helpful .I was so embarrassed for their service very excellent service I appreciate it you guys work
This lady helped me named Desiree she was so kind and lovely thank you to her and public storage for their great services!
Nancy is the best costumer service I've had in so long she needs a raise or something fashody
Antony and Desiree are nice
Updated update: So corporate raised my rate but I spoke with Anthony and Desiree again and they were able to fix the mess that the higher ups made. Thank you Anthony for the personal call and help with my situation keeping costs to what I had anticipated. Great service with personal contact!
Fantastic service! Anthony was above and beyond helpful. Clean, timely and easy online booking
Thank you Anthony and Desiree for your great customer service. And taking your time to explain and for your patience. Great staff! Recommend this location!
Friendly staff(Anthony). Place is clean and never had issues.
H8 this one
They don’t care about your store unit. Someone tried to steal , and they simple don’t care. The damage the lock of the unit. They said call the police and call the insurance, there is nothing we can do. They simple wants your monthly money and not caring at all for any issue. Try another place.
So far so good. Nice people in the office. Clean yard. Easy access. They even helped me upgrade to a larger unit when I realized the unit I originally got was too small for all of my belongings.
Anthony, Nick and Desiree did a great job. Thank you
Desire.nick.anthony are great managers they taught me how to access my gate and was very helpfull friendly highly recommended.
Anthony was super nice and gave excellent customer service. Appreciate the help man!!
I went online to rent a storage unit and was not able to get it because I have a unit already rented. They lock the gate right at 6:00 pm if you go past by one minute you can't get out. so I tried to call the number listed and I can't reach no one. They need to make sure everyone is out before locking the gate. They try to upsell you on everything. I don't recommend this place to anyone.They are nice on the phone before you get a unit and once you get a unit they are terrible.
Had a great service with Anthony and Desiree would definitely recommend
Anthony was great. He was so nice and so helpful. I would Will tell My Friends to Rent here.
Anthony ofreció un excelente Servico y dejó muy clara toda la información.
Muy buen servicio, buen precio totalmente recomendable
Hey Anthony thank you for a good experience
Am I experience with with Anthony was awesome he's very courteous and very helpful I appreciate his expertise and knowledge
Anthony y Desiree me ayudaron a reiniciar mi contraseña y me atendieron muy bien en todo recomiendo este lugar
Anthony, helped me out through the whole process his kindness and patience was admirable
No cameras facing most of the units. Lady smashed into my car while driving with her passenger door open and I was told that the entire A block is out of camera range. Sketchiest clientele as well.
The on-site manager was helpful and polite. when I got my unit I got priced around 118$ but only 4 months into it and they already raised it by 25%. When I had a problem with their services they fixed the problem, but raised it right back up 3 months later hopefully they'll work out their payment rates so they can keep their loyal customers (updated) now they just raise it to $180 so as of now i will be taking my property and will no longer be using their services. Please keep in mind they will raise the price
My business dealings with Public Storage has been fantastic. I dealt with Marrikle (sorry if Im not spelling the name correctly) and her associates are great, answering any questions and concerns. I will continue to work with this business.
Desiree was very helpful with my online reservation, but when she couldn't find an answer, Anthony jumped on the line and walked me through every step.. when I had questions about fees, they both were very helpful. 4 stars because unit I rented was dirty.
Easy to rent William and Desiree were great
Anthony did a fantastic job with assisting my needs with renting a storage unit. Fast and efficient.
Hina was an angel was very helpful and kind. Excellent customer service!
Anthony was amazing. He was very patient , explaining things on my phone in a great way. Give home a big raise..
Anthony was a great help and was amazing and renting from public storage was amazing and no problems. It was smooth setting everything up for a space online and then also closing the storage unit out
Had a very positive experience at this Public Storage location:
After storing my car for 2 months there, my car battery happened to be completely dead. Lisa and Anthony from the front desk went above and beyond to help me out:
First, Antony picked up his own personal battery powered jump starter and help me to fix my battery issue. After many unsuccessful attempts, Lisa offered to drop me off on her way out of work (she lives near where I was trying to get to).
Incredibly helpful - couldn't recommend more!
Decent to me even though my husband left 3 storage units and didn't pay for them. Because I want working I could do nothing.
I have had many experiences with various storage unit places. This was the first and only time where every part of what I was looking for, including responsive customer service, was all in one place. I highly recommend using this Public Storage and working with Lisa and Anthony at this facility. Thank you to the team there!
They threw away my mother's ashes. No one will call me back. This company is sick and disgusting. The manager has harassed me and is a total per vert. I've tried to contact legal, but all I get is a run around. DO NOT RENT HERE!! EVER! UNSAFE! YOUR UNIT WILL GET BROKEN INTO!!
Experience was good, helped out a lot and very nice. Explained everything and service was excellent.
Horrible! Closes at 5pm. My specific unit is the only I have seen without the ability for a padlock and is not secure sufficiently! I pay $60/month for a small walk-in closet sized unit. I was trying to get out of the freezing unit before they closed and left 2 small shoe boxes empty outside the unit because my hands were full and they needed to lock the gates and they literally charged me an extra $75 cleaning fee’ outrageous! Ridiculous!
Anthony was really nice to us great customer service very kind I would highly recommend going to him if wanting to get a storage or if needing help with any issues made the experience very satisfactory.
Anthony was kind and courteous and helpful and knowledgeable. I would recommend him talk to Anthony.
Excelente Atención por parte del Sr Anthony, muy organizado, ampliamente recomendado a toda la comunidad
The facility is clean and well kept, the staff were super friendly and attentive. We were helped by Anthony, who talked to me on the phone and showed up the unit in person. He also found me the best deal possible. He walked me through all the steps to signing up and was kind and respectful. Great overall experience!
Great service from Anthony and Lisa. Have had my unit since ‘20 and am very pleased. No problems. Pretty good rate.
Anthony and Lisa was so very helpful helping us get a unit thank you👍
Anthony & Lisa were very helpful and friendly
This place sucks we were stuck at the gate for over an hr. All because the person at the office went to lunch and instead of having someone in replacement of them there wasn’t. I have wasted my time here I don’t recommend. No one is around and I was just sitting here.
Anthony and Anthony are wonderful and friendly. Great prices at this storage place too
Anthony K helped me get the best price for my unit.
Anthony K was very impressive! Go here for your storage needs.
Anthony was very helpful and polite good job Anthony
Shaylee and Anthony were very helpful and wonderful
Shaylee and Anthony were wonderful to work with!
Anthony was great help! He helped close my account seamlessly and went the extra mile to help me lift a heavy tub. Great attitude and presence!
Lisa was really nice to help me get a storage and Anthony was super on explaining everything and showing us the storage.
Anthony was absolutely wonderful! I highly recommend working with him and his location.
Anthony /is a great and wonderful people person, very patient, he.is an asset to your company, kudos for Anthony
Todo muy buen servicio, Anthony
Anthony and Lisa are very awesome helped me with all my rental stuff really went out there way to help I couldn’t of done it with out then I highly recommend this storage
Anthony and Saylee was extraordinarily help and made the move in experience extremely easy would recommend everyone to forget using any other facility except Public Storage.
Good service, good communication,
To whom it may concern, my friend, and I was at a dilemma on having to rent a storage unit. We went to the public storage on Redwood Road and there was this young lady Sherry that went over and beyond the call of duty to help us fill out all of the paperwork and show us the unit, that is one great employee. Thank you very much Sherry keep up the good work.
Ana and Anthony gave me excelente service! Would recommend to everyone! 10/10!
Shaylee, Shelby, and Anthony gave me great service.
Anthony was very attentive, helpful, and informative.
Great experience moving my belongings out! Anthony was awesome - very helpful, walked down to unit with me, very professional and polite ! He asked me if all my property was okay , etc. Great front office demeanor!! Would definitely recommend this location for any storage needs !
They billed me twice and won't refund it, and no access to units after 6pm?!
Anthony was very good. Excellent worker! He gave me good service. I would recommend to everyone. 10/10.
Anthony and Lisa were great to work with. They helped me get started on the app. I would recommend to everyone 10/10.
Great place awesome customer service , Antony great customer service !!! Highly recommended!!
Hard to get to way to expensive than should be
Checking in was fast and easy. I like the app to get into the gate. Anthony and Bill were very helpful.
Anthony was amazing! Thank you so much for your help and patience.
Anthony and Anna helped a ton!
Sherry was the most helpful person !!
I had a nightmare of a experience earlier with the company and Sherry was wonderful , she got everything straightened out for us !!
Anthony was great to deal with!
The process to reserve the unit online was super easy. Anthony in the office was super polite and helpful during the entire process, and with assisting during move in! 10/10 would recommend
Anthony was very courteous showed me the space I don't need it right now. Anthony was great to work with,very knowledge, and kind
Anthony was kind
He showed me the unit got me a lock
Great service
Anthony was extremely kind and showed us the difference storage units they provide.
The customer service and the speed of the whole process was extremely efficient.
Anthony does a wonderful job and I have had nothing but good experiences with him. I don't care what anyone else says about him
El servicio k me dio aki en el estorage me atendio de lo mejor lo recomiendo con antony
I'm sorry but I think if the company give you a roof over your head to watch their property employee should be at the office at all time until they have it a day off
I called for an estimate and after I got a unit elsewhere I got a follow up call from Anthony. After I told him I wasn't interested and disconnected the call. He called back immediately. I told him I wasn't interested for the second time and disconnected the call again. This dude called me 4 times back to back to back to back. I finally had to block this number so my phone would stop ringing. Extremely disrespectful and very unprofessional not to mention super creepy. Will never ever rent a storage unit from this company.
This place is neat. Anthony explained everything to me. Showed the unit to make sure it will meet my needs, explained how to use the app and/or the code. Anyways both of the employees are great and keep calm and smiling all the time. I also got a promotion that they honored because for some circumstances with the online system I couldn't have it on time. Great job!!
Great storage unit! Immaculate service
Anthony and sherry Rock!
Anthony was great and patient! He was very busy but he still made the effort to help me out! Would recommend to anyone!
Antony was great he helped me out for the process!
My husband and I needed a storage unit for a few items for a month and thought we would need a 5x10 unit however upon arrival we we were showed 3 different sized units. To our surprise, we actually only needed a 4x8 unit. Anthony was so patient, kind, and informative. He actually told us of a promotion that fit our needs and ended up saving us $50!
Anthony is the best. His customer service is amazing and public storage company need to hire more of Anthony kind of great employees
Muy buena antencion de Anthony me ayudo a conseguir un buen espacio
Anthony was great! I was very pleased with his service! So kind and so generous! I would recommend him to anyone! 10/10!
Anthony, Sherry, and Lisa were great and helped me find the right space for me! Would recommend for anyone to rent!
Super friendly, personable. His name was Anthony
Very bad attention from their staff or employees, they do not solve the problems that the client may have, they simply make you cancel your reservation, Do not Book HERE
Anthony was great to work with. Fast y efficient friendly y knowledgeable. I'd gladly refer people here.
Outstanding customer service. All questions & concerns were dealt with in a friendly & professional manner. Anthony was truly helpful.
unprofessional staff make you book then change the conditions I do not recommend it
Anthony and Sherry was big help with everything.Great costumer service!!
Anthony was very nice and helpful
Anthony is my go to person when u rent a storage ask for him. His customer service is great.
Anthony help me with my getting my storage unit. Was very kind and helpful. Thank you for your help and great service
If i could give zero stars i would!!! Husband and I came to pay our bill and we called and called and called again to talk to a HUMAN here and NO ONE would answer!!! We always Have issues getting ahold any one person here at this “lovely location” (not actually lovely) all the women who do work here, always have stank faces and attitudes about helping customers with anything. I thoroughly dislike this company and its location and choice of staff.
We got a storage space here. Anthony was super helpful and super nice. He answered all my questions and explained everything perfectly. So happy with his service :)
This is our first time using a storage unit, Anthony was very helpful, and understanding. Considering that we don’t speak english really well he was very patient! Thank you again for your help and services!🤗
Buyer beware. Public storage companies have a tactic of giving a low rate when moving in then after your stuff is stored and it's a hassle to take it out, they raise the rates knowing that some people will have no choice but to keep paying. They raised my rates 5 months after moving in. Don't use a storage company unless you only intend to do so for a very short amount of time. They're a money sink.
Update:
This particular property only has one camera in the entire facility near the entrance. The gentleman in the storage unit across from me had his unit broken into and had thousands of dollars worth of stuff stolen. I'd recommend a different unit if you have to store valuables.
Anthony was very helpful and informative during the whole rental process.
Anthony was great. Amazing customer service. Thanks for your help!
I was very satisfied with the attention received by Bill and Anthony
Well, these guys really do care about being good to their customers. I originally had a misunderstanding and left a three star review. I am updating it to five stars because they personally contacted me and tried to resolve the issue. They don’t have the best hours currently, but that’s not up to management. It’s up to corporate and they are working to fix this issue. I really like the app because you can open the gate with your phone, I have been using this place for about a year now and they do a great job. Thanks, Public Storage.
Anthony was a great employee! He went above and beyond to help me find the perfect sized unit for me! I would recommend this to anyone wanting to rent and ask for him because he’s terrific! 10/10!
Anthony did a great job and made me feel comfortable while getting my unit I really appreciate him and his work!
Prices should be discounted in half due to the outrageous hours .. it’s very inconvenient when I get off work and can’t access my unit because the hours are limited to 6 pm
Anthony and Sherry and lissa did amazing and helped out with my rental , i recommend renting here and ask for Antony , español
Marcie, was great to work with!
Top notch customer service! Would highly recommend!!!
This Public Storage lot is unsafe. On July 3 someone from the community illegally entered the lot around my car while I was exiting through the gate. The manager watched and did nothing. I called the cops because I felt unsafe. I immediately removed my RV from this lot and asked for a refund of the automatic monthly payment that had recently been debited from my account. Public Storage management contacted me and said they would not issue the refund. No one at this business took responsibility for the threatening situation that I was forced to deal with while on their property.
Marcie saved the experience for me. I had a good interaction with whoever got me set up over the phone, but today when I tried to access the app I found out my email was entered incorrectly. I was told I had to find someone in the office. Went to the first spot, no one was there. Tried to access my unit, to no avail. Couldn't figure out how to open the door. Was never told that if you don't enter your access code when entering that it will not let you out (I thought I could follow someone in through the open gate). My mistake. Found someone who lived on property who told me to go find someone else because she was of duty (but she did help me get out). Went home to calm down. Went to another location thinking there would be someone there. Nope. I tried calling and leaving messages for property owner. Never got called back. I was on the phone trying to get the unit canceled. And then decided to try one more location. Marcie heard my frustration, she took the time to correct the issues, and she even drove with me over to my unit to figure out the door. A few other snags along the way that Marcie helped solved. If it wasn't for her, I would have given up and hated the entire experience. Thank you Marcie for your compassion, your understanding, your honesty, and your willingness to help me resolve this headache of an issue! MVP!!
Marcie was great
Anthony was awesome to discuss rentng a unit from! I will be renting a 10x10 unit from them in the next few days!
Marcy is the best🤟
Great experience, cool staff.
Just fine!! Good price
I was met with a great smile by marcy she was wonderful give her a raise she is great.
Marci is soooooo great! She was so patient with my mom and helped her with the best possible option. When life threw us some lemons, she helped us make lemonade!
Ana helped me a lot today being 12th of June. She is a kind hearted lady. I appreciate.
Nancy was amazing help for my first time renting a storage unit, great customer service and amazing job at explaining how it works :)
Thank you very much! Customer service is above and beyond excellence.i truly appreciate.
Marcie at the redwood location was so willing to help me an issue i was experiencing at my storage unit. She jumped in and had a solution so quickly . I was so relieved and appreciated her willingness to problem solve with me. She's an asset to your company. Thank you Marcie fir a job well done.
Cindy
Nancy provided the best customer service experience I've ever had out of my 50 years of life. She went above and beyond to take care of us (even clocking out and driving to another location) she was the best ever!!!!!
This place is the worst ever, very unprofessional nosy workers their prices was good at first we started with $160 for a 10×15 not even 4 months in it went up to $210 2 months later they raised the price again to $261 late fees puts you at $310. They are not there when you need assistance very ridiculous prices. Save your money and time go somewhere else, anywhere but here. This storage place is the worst in all of UTAH
I wish I could give you negative stars. I paid my bill and was told I would be able to access my unit however when I show up and there is nobody on site and my unit that I paid for is locked with a lock that is not mine. I will be talking to a lawyer because as far as I see it they are stealing my things. Absolutely the worst storage place ever. I will be letting everyone even strangers know how bad a place this is. In fact I will make sure to let anyone who shows up to get a new unit while I am getting my things out of there how bad this company is and I will tell them of other places that are better because go figure you get what you pay for and this place is the definition of a bad company with lazy workers
Exelente servicio y atención 💯👍
Marcie is a really good employee,she help me a lot. She help me with my cuestión and I so happy with the help she give me ..
Hours are a pain during the week if you work regular business hours
CHRISTIANA WAS ABSOLUTELY PERFECT 🥰
Nancy was awesome !!! Going above and beyond
Staff was very friendly and helpful. Made everything very easy and understanding. Answered all my questions and concerns.
Ana and Shaylee were very friendly and we need more people like them, very considerate I highly recommend this place
I just want to say there is a lady Marcie I believe her her name is I went rent a storage and she is very nice and she took her a time to help everyone it was almost time to close and she still took her time to help everyone I know she went home late I just want to say she is very nice I was very happy with the service she give us thank you so much she is at the storage of redwood rd and close to 3500 s 🙌🏽
Exelente servicio al cliente de parte de Ana
Cristina is the absolute best.
The employees were hopeful with Everything and they were very nice thank you
Their gate doesn’t even work during their access hours. Their staff is also not friendly or helpful. I suggest getting a storage unit elsewhere.
Gate access is bs every other storage around that I've used in the past has gate hours 6am to 10pm nope this garbage place closes their gate 6pm and 5pm on Saturday and Sunday trash
I want to express how much I appreciate the efforts to resolve the issues that arose upon moving into my storage unit located at the 3600 so. Redwood Rd. location.Marci and Nancy were very thorough and professional. I would highly recommend Public Storage to anyone inquiring about a storage facility. Larry Stewart
Public storage as a company, is by far the most disorganized organization full of unhelpful and inconsiderate people both at the facilities and at the main customer service line. Expect zero assistance from anyone in resolving issues with your rented unit ... better yet find someplace that is helpful and customer focused.
Additionally, terrible gate hours, poorly kept facility in a terrible part of town.
GOOD REVIEW FOR NACY 5 star!!!!
Great place Nancy was a wonderful wonderful person to work with thank you very much
Marcie was great to work with getting a rental set up!! Affordable too
Nancy was super helpful and gave me all the answers to my many questions. She showed me several units as I tried to figure out which would be the best option. Nancy is a complete professional, a great listener, polite and understanding.
Hi,
Public Storage/
Nancy at 3600 So. Rdwd Rd in Taylorsville, Ut. took care of my needs in a timely, efficient, professional, & caring manner...all for which I could not be more blessed, thankful. I appreciated the courtesy, & attention paid to my situation, making my transaction, easy & smooth!
Thank you Nancy!
Dave Berthold
This guy are a joke thay sold are unit after we paid them
Great service. Thank you much for the unit and pricing…
NANCY IS INCREDIBLE! I have a 31 year career that often involves storage units across multiple cities.
Well, this is now my PERSONAL storage unit place, and it is ALL because of Nancy and her ninjaesque PRECISION, and her hair is currently purple, I would like to add…
I cannot wait for my two startups and one 501c3 to grow so I can rent multiple units together.
Thank you Nancy for taking a flyer on a kid with a dream- Topher
This experience was wonderful and so easy thanks to the accommodations made by Nancy. Very happy and comfortable having her look over our things for the next few months. Highly recommend.
Very nice staff
The facility is awesome and the manager over there I believe her name is Nancy I hope she is over the top she has been great I've had a couple units over the last few years And this has been by far the easiest to work with and very helpful to my needs !!! Thanks very good business highly recommended!!!
Nancy was very nice,friendly,always smiling
Recently got a storage unit with Nancy! Love her personality and her amazing purple hair! Glad I got to check in with her and her amazing service!
Nancy keeps things running smoothly. property has taken a turn for the better and feel safe storing at this facility.
Kind and informative
Nancy has been absolutely a gem to work with. Had a rough situation and she helped me a ton. Much appreciated.
Loved Megan she’s amaIng and very helpful amazing costumer service! ❤️
Nancy had been absolutely amazing, and so helpful! Thank you for everything you've done, Nancy! You're fantastic!!
Nancy was very helpful to help us get a unit that we felt good with.
Nancy was great! She was very friendly and efficient. I now feel even safer leaving my things at this particular storage unit. She made it very easy and straightforward. I’d do 10 stars if I could!
Good employees and very respectful
Excellent service
Terrible gate hours, unfriendly customer service, do not recommend
All the staff here is super friendly and goes out of their way to help solve problems and accommodate your needs. With that being said no one is better than Nancy! She always has a smile on her face and goes the extra mile to remember her customers.
I would just like to say, I was a frazzled mess switching from one storage unit to another and Shay, the young lady who was working the front desk was just as sweet as can be, she walked me through each step, took time with me, made sure everything was done correctly, and I went from frazzled to confident and it’s because of her excellent customer service skills. Truly does her job well, thanks again for your help Shay! 😉
Nancy is a very good manager, she is always watching out for our best interests and people that don't belong here, she's pleasing to talk to even if somebody was late she's very kind and considerate, she's helping me out numerous times with situations concerning my storage I'm very pleased with her work. Ken Curtis.
I moved in this morning after getting a storage locker last night. Ryan was very helpful and walked me through everything even though it was busy in there and near closing. He even cleaned the unit since I saw it last night. It was spotless. Thank you so much.
Nancy made it so easy for me to get the storage unit and provided excellent 5 star service through her kindness and willingness to help
Not recommended, very dirty the 3 lines of sheds have no in between roads it jamed me up several times not being able to even get to my storage shed that day I moved to SOJO storage very happy now
If you like to get scam, come here! This place is very unprofessional! If you’re looking for a storage unit, go anywhere else but here! I don’t mean just this location I mean all of them! Just bad all around!
Nancy was super helpful and cheerful!
Great communication and easy to work with
Clean and fair price
The best customer service I have ever received!
Good location. Plenty of room in the aisle. Great selection of storage units.
Words cannot express how awesome Shaylee has been. Public Storage has done a great service to this community by allowing such an amazing individual to manage their facilities. I am so thankful I found Public Storage, but more importantly, I was able to be served by this industry’s best: Shaylee, you are the very BEST! Public Storage is blessed to have you. It has been more than a pleasure. Press on!!!
The price continued to go up even after I was forced to get a size smaller and then an even smaller unit and the price ended up being the same as the larger unit so no matter what they changed there prices frequently and made it impossible to be able to continue to pay rent on any size unit it didn't matter it would always change and become way to much to afford so it was smarter just to cancel the service all together....
Great facility to store your personal items. We stored our trailer there between camping trips. The area was clean and we felt comfortable leaving our valuables there.
I can't believe the storage closes at 6:00 p.m. and 5 on the weekends I've got to find a different storage.
Always polite and efficient.
Great location and you can use the app to open the gate. The evening hours are lacking currently though. Very friendly staff!
Today, Shaylee took care of me. She was awesome, very kind and with such a great energy. She oriented me on everything, answered all my questions and got me a great storage unit. Very grateful!
My storage is still locked after I paid it on monday.... what's Goin on with storage?
Shaylee was very helpful and professional through every step. I will happily be referring my friends and family to Public Storage for any of their storage needs.
She was very friendly and helpful
Excelente servicio, el personal es muy amable, el storage tiene muy buenos espacios.
Shaylee was absolutely amazing today. She was a big help when I got here to vacate my unit. Friendly, positive and excellent customer service!!! Thank you
It was a easy painless process! Nancy was very helpful. All my questions were answered and simple to understand. Thanks again Nancy!
Shaylee was just wonderful! 😇
Wow fantastic customer service, thanks so much, Shaylee!
Nancy recently took over and we have never been happier! She is MORE than on top of walking the property everyday, calling us and updating us with the smallest bit of information that ultimately makes us feel like our camper and storage unit is under very good and capable hands. We love it here!
Shaylee
WHY DID YOUR HOURS CHANGE without any notice!!!!!!! We ONLY came here because you closed at 9pm and now it is 6pm and 5pm on Saturdays!!! This place is a dump!!! Owners do not care about your stuff!! I try to call the office to make a payment-no one answers!! Do yourself a favor GO SOMEWHERE ELSE!!!
This place seems to have the best prices last time I checked (at least for outdoor storage) but it comes at a cost. I had the gas tanks and batteries stolen off of my trailer. There’s a lot of sketchy people in the area which Public Storage obviously can’t help. To combat the issue, they won’t let you open the gates past 6 p.m. which is somewhat annoying but understandable I suppose. The part that sucks is that they never notified us of this change. I received text message reminders of other things but not this. Had I known, I wouldn’t have spent a bunch of money on gas and time driving out there at 630 last night to not be able to access something I pay good money for. Kind of unfortunate. Otherwise than this, I’d say Kevin does a good job of the things that are in his control, it’s just a sketchy area to be storing something outside.
Ridiculos rules
Barbra & Kevin are so amazing. Very helpful & friendly.
Nice to work with. 1st day. Kevin was very helpful
Worked with Barbara on renting a storage unit, she is excellent!
Ugh! I was late and get penalized $20!
This place is trash. I had a vehicle stored here for years and someone kept messing with it. They stole my car cover once. Ripped apart another car cover. My grill was damaged... probably someone trying to force open the hood. Finally someone stole one of my wheels. Yes a whole wheel and left one wheel sitting on a rotor. The people at the front won't do anything for you, their to lazy to get up and clean this place up. Too many shady characters walking in and out of this place. Wouldn't be shocked if people lived in the units or the RVs stored.
My lease started at 50 and within a year went over 100. Store at your own risk.
Worthless Storage…no security after the gate. You my as well through your stuff on the street. I was ripped off for almost $6000 and they aren’t willing to do anything to help. I checked other RVs and they had been broken to as well. Absolutely useless security…NO CAMERAS INSIDE THE FACILITY…are you kidding me.
Barbara did a great job.
The gentleman the rented the storage unit to me today, was very kind and compassionate. So far my experience has been great. Wish people where more like him in the world, it would be a kinder place.
Absolutely fantastic gentleman at the front desk! My GPS tried taking me to the wrong gate at first, so I was a bit confused. He helped me figure out where to go and let me know about the policy for being on the property and not staying past close. He left a very good impression and I'm no longer very worried about storing at a place I don't know. This place is pretty nice and there is plenty of space for cars going both directions between the unit buildings. Looked pretty tidy too! I'm glad I picked this one out of the ones I considered.
I was truly pleased with not just the price of my rental space but the treatment I received from Kevin Day. Great guy. Friendly, very professional and knows what he's doing.
Great experience at the storage facility. Barbara at the front desk was very friendly and helpful during the move-in and move-out process. The storage units themselves are what you'd expect, the property is gated with easy access via code or phone, and the prices are better than most in town.
Kevin was so helpful and very nice to work with! Definitely go to him!!
IF YOU CARE ABOUT WHAT YOU ARE STORING AVOID THIS NIGHTMARE COMPANY AND LOCATION AT ALL COSTS!!! SOMEONE BROKE INTO MY UNIT AND ALL BELONGINGS IN MY UNIT WERE STOLEN. THE OFFICE INDICATE "THATS NOT OUR PROBLEM" I COULD NEVER GET A HOLD ANYONE FROM THE OFFICE UNTIL I HAD THAT INCREDIBLY UNHELPFUL RESPONSE THAT THIS IS NOT OUR PROBLEM. I CALLED THE NATIONAL OFFICE. SAME RESPONSE, "THAT IS NOT OUR PROBLEM." ZERO RESPONSIBILITY ON ANYONE FROM THIS COMPANY TO RESOLVE THIS ISSUE. THIS FEEDBACK WILL ONLY ALLOW ONE STAR AT THE LOWEST. THEY DO NOT DESERVE ONE STAR. IF YOU HAVE STUFF THERE YOU CARE ABOUT BEST MOVE IT OUT BEFORE YOU BECOME THE NEXT VICTIM.
Barbara& Kevin were very helpful.
Kevin the manager has been great very kind, and helpful thx kevin
This place is very good and has great customer service the manager Kevin is very attentive to any questions I have..good place good customer service
This place is a good and safe storage to rent at. Kevin the manager has always helped out with any questions or problems ive had.
Barbara was so helpful and stayed late to help me get a unit rented!
Kevin is a great manager! He's always around during opening hours and keeps good security. The facility is well maintained. Great service when I checked in to rent my storage unit.
They only have one camera in the whole place, no lighting throughout. My unit was broken into and stuff was taken. I was told that many units have been broken into on numerous occasions. I swear the gate was always broken anyone can come and go as they please. Decently priced units but definitely need more security and camera's.
The manager does a great job and was very helpful. It felt like had our backs.
Shaylee provided wonderful customer service!
I'm a new tenant at this facility and I'm really enjoying it. Kevin's a good dude. The Bluetooth access to open the gate is awesome. All you meet is your phone to access the gate. Forget your code all you want, you dont need it.
Kevin was the nicest person i’ve meet in Salt Lake City so far. My boyfriend and I needed help getting a bigger unit after seeing the size of the one we purchased online. We were afraid we’d lose out on money and maybe not even getting a space on such short notice. Kevin literally made this process so easy and treated us with such kindness and understanding. The space that we ended up with was very well kept and just want we needed. Thank you Mr. Kevin!
She was so kind
Kevin is the best. Was very helpful on getting our storage with our move.
Kevin was absolutely stellar! I truly appreciated his knowledge and swiftness. Thank you Kevin!
Kevin is a great guy would strongly recommend to anyone.
This Public Storage place is one of many in the neighborhood. But the best thing about this place is the customer service. Kevin looks after this place and he is excellent to deal with. He doesn't force things on the customer, and actually goes over the details of the contract & explains everything. He doesn't rush the customer and it is a pleasure to work with him. Besides that, the access to the storage unit is easy and simple.
Will definitely use this place again & recommend it to others too.
Sketchy. People come and let there dogs loose while they are doing their thing. The last time I was there, there was graffiti all on the cars people had parked there. I did not feel like my stuff was safe there and rushed to get it moved out.
Very easy to sign up and Kevin was super friendly and helpful
Gentlemen working in the office Kevin is very knowledgeable and friendly. First Impressions thanks to Kevin are great and I feel sooooo much better about leaving my valuables here now. Unit a 10x20 has a light and on/off switch which last place did not.
Shaylee was great
I had a storage here for 2+ years.Great storage facility! Easy access, secure, affordable and friendly staff. Kevin was especially great and made vacating the storage a breeze.
Well run location with great management. Kevin was a pleasure to work with from start to finish. Great move-in specials if you can catch them (a rarity these days). Not temp controlled but all drive-up units making it very convenient. Highly recommend!
Kevin is great and has been a great help. Im impressed with his custom service. And I suggest if you are my friend and you need storage please hit up Kevin from the public storage in West Valley Utah thanks Kevin your great help
PS besides all the negative reviews on there I'm against. All that gibberish this storage is great and so is customer service which is Mr Kevin
Storage unit flooded they didn’t let me know and the insurance they force you to buy doesn’t cover anything. Do not trust them. Ask them about insurance how to file a claim and what is covered. Seriously feel ripped off by this company.
Amazing customer service! Kevin was super helpful, kind, understanding and very helpful to explain every detail when it cames to upcoming payments and so there was no surprises!
Kevin is the greatest thank you for all the help
Kevin helped me get a storage unit, he was very nice and helpful!
Great staff.
Good service
Kevin is very friendly and helpful good guy. Thanks for all the help