Public Storage Self-Storage Units at 3673 South Redwood Road, West Valley City, UT

Checking in was fast and easy. I like the app to get into the gate. Anthony and Bill were very helpful.

Anthony was amazing! Thank you so much for your help and patience.

Anthony and Anna helped a ton!

Sherry was the most helpful person !! I had a nightmare of a experience earlier with the company and Sherry was wonderful , she got everything straightened out for us !!

Anthony was great to deal with!

Anthony was very courteous showed me the space I don't need it right now. Anthony was great to work with,very knowledge, and kind

The process to reserve the unit online was super easy. Anthony in the office was super polite and helpful during the entire process, and with assisting during move in! 10/10 would recommend

Anthony was kind He showed me the unit got me a lock Great service

Anthony was extremely kind and showed us the difference storage units they provide.

The customer service and the speed of the whole process was extremely efficient.

I'm sorry but I think if the company give you a roof over your head to watch their property employee should be at the office at all time until they have it a day off

El servicio k me dio aki en el estorage me atendio de lo mejor lo recomiendo con antony

Anthony does a wonderful job and I have had nothing but good experiences with him. I don't care what anyone else says about him

I called for an estimate and after I got a unit elsewhere I got a follow up call from Anthony. After I told him I wasn't interested and disconnected the call. He called back immediately. I told him I wasn't interested for the second time and disconnected the call again. This dude called me 4 times back to back to back to back. I finally had to block this number so my phone would stop ringing. Extremely disrespectful and very unprofessional not to mention super creepy. Will never ever rent a storage unit from this company.

This place is neat. Anthony explained everything to me. Showed the unit to make sure it will meet my needs, explained how to use the app and/or the code. Anyways both of the employees are great and keep calm and smiling all the time. I also got a promotion that they honored because for some circumstances with the online system I couldn't have it on time. Great job!!

Great storage unit! Immaculate service Anthony and sherry Rock!

Anthony was great and patient! He was very busy but he still made the effort to help me out! Would recommend to anyone!

Antony was great he helped me out for the process!

My husband and I needed a storage unit for a few items for a month and thought we would need a 5x10 unit however upon arrival we we were showed 3 different sized units. To our surprise, we actually only needed a 4x8 unit. Anthony was so patient, kind, and informative. He actually told us of a promotion that fit our needs and ended up saving us $50!

Anthony is the best. His customer service is amazing and public storage company need to hire more of Anthony kind of great employees

Anthony was great! I was very pleased with his service! So kind and so generous! I would recommend him to anyone! 10/10!

Muy buena antencion de Anthony me ayudo a conseguir un buen espacio

Anthony, Sherry, and Lisa were great and helped me find the right space for me! Would recommend for anyone to rent!

Very bad attention from their staff or employees, they do not solve the problems that the client may have, they simply make you cancel your reservation, Do not Book HERE

Super friendly, personable. His name was Anthony

Outstanding customer service. All questions & concerns were dealt with in a friendly & professional manner. Anthony was truly helpful.

Anthony was great to work with. Fast y efficient friendly y knowledgeable. I'd gladly refer people here.

Anthony and Sherry was big help with everything.Great costumer service!!

unprofessional staff make you book then change the conditions I do not recommend it

Anthony was very nice and helpful

Anthony is my go to person when u rent a storage ask for him. His customer service is great.

The on-site manager was helpful and polite. And when I had a problem with their services they fixed the problem. Keep up the great work. We will continue to rent a unit through them

Anthony help me with my getting my storage unit. Was very kind and helpful. Thank you for your help and great service

If i could give zero stars i would!!! Husband and I came to pay our bill and we called and called and called again to talk to a HUMAN here and NO ONE would answer!!! We always Have issues getting ahold any one person here at this “lovely location” (not actually lovely) all the women who do work here, always have stank faces and attitudes about helping customers with anything. I thoroughly dislike this company and its location and choice of staff.

This is our first time using a storage unit, Anthony was very helpful, and understanding. Considering that we don’t speak english really well he was very patient! Thank you again for your help and services!🤗

We got a storage space here. Anthony was super helpful and super nice. He answered all my questions and explained everything perfectly. So happy with his service :)

Anthony was very helpful and informative during the whole rental process.

Buyer beware. Public storage companies have a tactic of giving a low rate when moving in then after your stuff is stored and it's a hassle to take it out, they raise the rates knowing that some people will have no choice but to keep paying. They raised my rates 5 months after moving in. Don't use a storage company unless you only intend to do so for a very short amount of time. They're a money sink. Update: This particular property only has one camera in the entire facility near the entrance. The gentleman in the storage unit across from me had his unit broken into and had thousands of dollars worth of stuff stolen. I'd recommend a different unit if you have to store valuables.

Anthony was great. Amazing customer service. Thanks for your help!

Well, these guys really do care about being good to their customers. I originally had a misunderstanding and left a three star review. I am updating it to five stars because they personally contacted me and tried to resolve the issue. They don’t have the best hours currently, but that’s not up to management. It’s up to corporate and they are working to fix this issue. I really like the app because you can open the gate with your phone, I have been using this place for about a year now and they do a great job. Thanks, Public Storage.

I was very satisfied with the attention received by Bill and Anthony

Anthony was a great employee! He went above and beyond to help me find the perfect sized unit for me! I would recommend this to anyone wanting to rent and ask for him because he’s terrific! 10/10!

Anthony did a great job and made me feel comfortable while getting my unit I really appreciate him and his work!

Prices should be discounted in half due to the outrageous hours .. it’s very inconvenient when I get off work and can’t access my unit because the hours are limited to 6 pm

Anthony and Sherry and lissa did amazing and helped out with my rental , i recommend renting here and ask for Antony , español

This Public Storage lot is unsafe. On July 3 someone from the community illegally entered the lot around my car while I was exiting through the gate. The manager watched and did nothing. I called the cops because I felt unsafe. I immediately removed my RV from this lot and asked for a refund of the automatic monthly payment that had recently been debited from my account. Public Storage management contacted me and said they would not issue the refund. No one at this business took responsibility for the threatening situation that I was forced to deal with while on their property.

Marcie, was great to work with! Top notch customer service! Would highly recommend!!!

Marcie saved the experience for me. I had a good interaction with whoever got me set up over the phone, but today when I tried to access the app I found out my email was entered incorrectly. I was told I had to find someone in the office. Went to the first spot, no one was there. Tried to access my unit, to no avail. Couldn't figure out how to open the door. Was never told that if you don't enter your access code when entering that it will not let you out (I thought I could follow someone in through the open gate). My mistake. Found someone who lived on property who told me to go find someone else because she was of duty (but she did help me get out). Went home to calm down. Went to another location thinking there would be someone there. Nope. I tried calling and leaving messages for property owner. Never got called back. I was on the phone trying to get the unit canceled. And then decided to try one more location. Marcie heard my frustration, she took the time to correct the issues, and she even drove with me over to my unit to figure out the door. A few other snags along the way that Marcie helped solved. If it wasn't for her, I would have given up and hated the entire experience. Thank you Marcie for your compassion, your understanding, your honesty, and your willingness to help me resolve this headache of an issue! MVP!!

Marcie was great

Anthony was awesome to discuss rentng a unit from! I will be renting a 10x10 unit from them in the next few days!

Marcy is the best🤟

Ladies that staff the people that work here are more than awesome they are wow amazing awesome. Hours of operation need to be until 8:00 or 9:00 p.m. not 6:00 it's too early get off work and they're closed that's not good

Great experience, cool staff.

Just fine!! Good price

I was met with a great smile by marcy she was wonderful give her a raise she is great.

Marci is soooooo great! She was so patient with my mom and helped her with the best possible option. When life threw us some lemons, she helped us make lemonade!

Ana helped me a lot today being 12th of June. She is a kind hearted lady. I appreciate.

Nancy was amazing help for my first time renting a storage unit, great customer service and amazing job at explaining how it works :)

Thank you very much! Customer service is above and beyond excellence.i truly appreciate.

Marcie at the redwood location was so willing to help me an issue i was experiencing at my storage unit. She jumped in and had a solution so quickly . I was so relieved and appreciated her willingness to problem solve with me. She's an asset to your company. Thank you Marcie fir a job well done. Cindy

Nancy provided the best customer service experience I've ever had out of my 50 years of life. She went above and beyond to take care of us (even clocking out and driving to another location) she was the best ever!!!!!

This place is the worst ever, very unprofessional nosy workers their prices was good at first we started with $160 for a 10×15 not even 4 months in it went up to $210 2 months later they raised the price again to $261 late fees puts you at $310. They are not there when you need assistance very ridiculous prices. Save your money and time go somewhere else, anywhere but here. This storage place is the worst in all of UTAH

I wish I could give you negative stars. I paid my bill and was told I would be able to access my unit however when I show up and there is nobody on site and my unit that I paid for is locked with a lock that is not mine. I will be talking to a lawyer because as far as I see it they are stealing my things. Absolutely the worst storage place ever. I will be letting everyone even strangers know how bad a place this is. In fact I will make sure to let anyone who shows up to get a new unit while I am getting my things out of there how bad this company is and I will tell them of other places that are better because go figure you get what you pay for and this place is the definition of a bad company with lazy workers

Marcie is a really good employee,she help me a lot. She help me with my cuestión and I so happy with the help she give me ..

Exelente servicio y atención 💯👍

Hours are a pain during the week if you work regular business hours

CHRISTIANA WAS ABSOLUTELY PERFECT 🥰

Staff was very friendly and helpful. Made everything very easy and understanding. Answered all my questions and concerns.

Nancy was awesome !!! Going above and beyond

Ana and Shaylee were very friendly and we need more people like them, very considerate I highly recommend this place

I just want to say there is a lady Marcie I believe her her name is I went rent a storage and she is very nice and she took her a time to help everyone it was almost time to close and she still took her time to help everyone I know she went home late I just want to say she is very nice I was very happy with the service she give us thank you so much she is at the storage of redwood rd and close to 3500 s 🙌🏽

Exelente servicio al cliente de parte de Ana

Cristina is the absolute best.

The employees were hopeful with Everything and they were very nice thank you

Their gate doesn’t even work during their access hours. Their staff is also not friendly or helpful. I suggest getting a storage unit elsewhere.

I want to express how much I appreciate the efforts to resolve the issues that arose upon moving into my storage unit located at the 3600 so. Redwood Rd. location.Marci and Nancy were very thorough and professional. I would highly recommend Public Storage to anyone inquiring about a storage facility. Larry Stewart

Gate access is bs every other storage around that I've used in the past has gate hours 6am to 10pm nope this garbage place closes their gate 6pm and 5pm on Saturday and Sunday trash

Public storage as a company, is by far the most disorganized organization full of unhelpful and inconsiderate people both at the facilities and at the main customer service line. Expect zero assistance from anyone in resolving issues with your rented unit ... better yet find someplace that is helpful and customer focused. Additionally, terrible gate hours, poorly kept facility in a terrible part of town.

Great place Nancy was a wonderful wonderful person to work with thank you very much

GOOD REVIEW FOR NACY 5 star!!!!

Marcie was great to work with getting a rental set up!! Affordable too

Nancy was super helpful and gave me all the answers to my many questions. She showed me several units as I tried to figure out which would be the best option. Nancy is a complete professional, a great listener, polite and understanding.

Hi, Public Storage/ Nancy at 3600 So. Rdwd Rd in Taylorsville, Ut. took care of my needs in a timely, efficient, professional, & caring manner...all for which I could not be more blessed, thankful. I appreciated the courtesy, & attention paid to my situation, making my transaction, easy & smooth! Thank you Nancy! Dave Berthold

This guy are a joke thay sold are unit after we paid them

Great service. Thank you much for the unit and pricing…

Very nice staff

This experience was wonderful and so easy thanks to the accommodations made by Nancy. Very happy and comfortable having her look over our things for the next few months. Highly recommend.

NANCY IS INCREDIBLE! I have a 31 year career that often involves storage units across multiple cities. Well, this is now my PERSONAL storage unit place, and it is ALL because of Nancy and her ninjaesque PRECISION, and her hair is currently purple, I would like to add… I cannot wait for my two startups and one 501c3 to grow so I can rent multiple units together. Thank you Nancy for taking a flyer on a kid with a dream- Topher

The facility is awesome and the manager over there I believe her name is Nancy I hope she is over the top she has been great I've had a couple units over the last few years And this has been by far the easiest to work with and very helpful to my needs !!! Thanks very good business highly recommended!!!

Nancy was very nice,friendly,always smiling

Recently got a storage unit with Nancy! Love her personality and her amazing purple hair! Glad I got to check in with her and her amazing service!

Kind and informative

Nancy keeps things running smoothly. property has taken a turn for the better and feel safe storing at this facility.

Nancy has been absolutely a gem to work with. Had a rough situation and she helped me a ton. Much appreciated.

Loved Megan she’s amaIng and very helpful amazing costumer service! ❤️

Nancy had been absolutely amazing, and so helpful! Thank you for everything you've done, Nancy! You're fantastic!!

I like this storage I feel like my stuff is secure I always notice the manager Nancy out on the premises making sure the area is secure she’s never to busy for her customers when people have questions she’s there more than willing to help them very trustworthy place

Nancy was very helpful to help us get a unit that we felt good with.

Nancy was great! She was very friendly and efficient. I now feel even safer leaving my things at this particular storage unit. She made it very easy and straightforward. I’d do 10 stars if I could!

Good employees and very respectful

Does everyone's rent go up $10 month ?

Excellent service

Terrible gate hours, unfriendly customer service, do not recommend

I would just like to say, I was a frazzled mess switching from one storage unit to another and Shay, the young lady who was working the front desk was just as sweet as can be, she walked me through each step, took time with me, made sure everything was done correctly, and I went from frazzled to confident and it’s because of her excellent customer service skills. Truly does her job well, thanks again for your help Shay! 😉

All the staff here is super friendly and goes out of their way to help solve problems and accommodate your needs. With that being said no one is better than Nancy! She always has a smile on her face and goes the extra mile to remember her customers.

Nancy is a very good manager, she is always watching out for our best interests and people that don't belong here, she's pleasing to talk to even if somebody was late she's very kind and considerate, she's helping me out numerous times with situations concerning my storage I'm very pleased with her work. Ken Curtis.

I moved in this morning after getting a storage locker last night. Ryan was very helpful and walked me through everything even though it was busy in there and near closing. He even cleaned the unit since I saw it last night. It was spotless. Thank you so much.

Nancy made it so easy for me to get the storage unit and provided excellent 5 star service through her kindness and willingness to help

Not recommended, very dirty the 3 lines of sheds have no in between roads it jamed me up several times not being able to even get to my storage shed that day I moved to SOJO storage very happy now

If you like to get scam, come here! This place is very unprofessional! If you’re looking for a storage unit, go anywhere else but here! I don’t mean just this location I mean all of them! Just bad all around!

Great communication and easy to work with

Nancy was super helpful and cheerful!

Clean and fair price

The best customer service I have ever received!

Good location. Plenty of room in the aisle. Great selection of storage units.

Words cannot express how awesome Shaylee has been. Public Storage has done a great service to this community by allowing such an amazing individual to manage their facilities. I am so thankful I found Public Storage, but more importantly, I was able to be served by this industry’s best: Shaylee, you are the very BEST! Public Storage is blessed to have you. It has been more than a pleasure. Press on!!!

The price continued to go up even after I was forced to get a size smaller and then an even smaller unit and the price ended up being the same as the larger unit so no matter what they changed there prices frequently and made it impossible to be able to continue to pay rent on any size unit it didn't matter it would always change and become way to much to afford so it was smarter just to cancel the service all together....

I can't believe the storage closes at 6:00 p.m. and 5 on the weekends I've got to find a different storage.

Great facility to store your personal items. We stored our trailer there between camping trips. The area was clean and we felt comfortable leaving our valuables there.

Great location and you can use the app to open the gate. The evening hours are lacking currently though. Very friendly staff!

Always polite and efficient.

My storage is still locked after I paid it on monday.... what's Goin on with storage?

Today, Shaylee took care of me. She was awesome, very kind and with such a great energy. She oriented me on everything, answered all my questions and got me a great storage unit. Very grateful!

Great job getting me settled in. Kevin was very knowledgeable and very helpful. Fast forward all these years and things have really changed. Kevin is still very helpful but this company is raising my rent 100 dollars every 6 months. My unit was only 255 a month when they rented to me. It’s now over 500 only three years later. I’m moving out. I wouldn’t rent here if I was you. They’ll let you move all your stuff in then raise the rent on you.

Shaylee was very helpful and professional through every step. I will happily be referring my friends and family to Public Storage for any of their storage needs.

She was very friendly and helpful

Shaylee was absolutely amazing today. She was a big help when I got here to vacate my unit. Friendly, positive and excellent customer service!!! Thank you

Excelente servicio, el personal es muy amable, el storage tiene muy buenos espacios.

It was a easy painless process! Nancy was very helpful. All my questions were answered and simple to understand. Thanks again Nancy!

Shaylee was just wonderful! 😇

Wow fantastic customer service, thanks so much, Shaylee!

Nancy recently took over and we have never been happier! She is MORE than on top of walking the property everyday, calling us and updating us with the smallest bit of information that ultimately makes us feel like our camper and storage unit is under very good and capable hands. We love it here!

Shaylee

What is the type of required lock that is automatically charged when renting? I have a lock from a previous rental at a Public Storage but since it is was a different location I am unsure if it is the same lock that is used at this location.

WHY DID YOUR HOURS CHANGE without any notice!!!!!!! We ONLY came here because you closed at 9pm and now it is 6pm and 5pm on Saturdays!!! This place is a dump!!! Owners do not care about your stuff!! I try to call the office to make a payment-no one answers!! Do yourself a favor GO SOMEWHERE ELSE!!!

This place seems to have the best prices last time I checked (at least for outdoor storage) but it comes at a cost. I had the gas tanks and batteries stolen off of my trailer. There’s a lot of sketchy people in the area which Public Storage obviously can’t help. To combat the issue, they won’t let you open the gates past 6 p.m. which is somewhat annoying but understandable I suppose. The part that sucks is that they never notified us of this change. I received text message reminders of other things but not this. Had I known, I wouldn’t have spent a bunch of money on gas and time driving out there at 630 last night to not be able to access something I pay good money for. Kind of unfortunate. Otherwise than this, I’d say Kevin does a good job of the things that are in his control, it’s just a sketchy area to be storing something outside.

Ridiculos rules

Barbra & Kevin are so amazing. Very helpful & friendly.

Nice to work with. 1st day. Kevin was very helpful

Ugh! I was late and get penalized $20!

Worked with Barbara on renting a storage unit, she is excellent!

This place is trash. I had a vehicle stored here for years and someone kept messing with it. They stole my car cover once. Ripped apart another car cover. My grill was damaged... probably someone trying to force open the hood. Finally someone stole one of my wheels. Yes a whole wheel and left one wheel sitting on a rotor. The people at the front won't do anything for you, their to lazy to get up and clean this place up. Too many shady characters walking in and out of this place. Wouldn't be shocked if people lived in the units or the RVs stored. My lease started at 50 and within a year went over 100. Store at your own risk.

Barbara did a great job.

Worthless Storage…no security after the gate. You my as well through your stuff on the street. I was ripped off for almost $6000 and they aren’t willing to do anything to help. I checked other RVs and they had been broken to as well. Absolutely useless security…NO CAMERAS INSIDE THE FACILITY…are you kidding me.

The gentleman the rented the storage unit to me today, was very kind and compassionate. So far my experience has been great. Wish people where more like him in the world, it would be a kinder place.

Absolutely fantastic gentleman at the front desk! My GPS tried taking me to the wrong gate at first, so I was a bit confused. He helped me figure out where to go and let me know about the policy for being on the property and not staying past close. He left a very good impression and I'm no longer very worried about storing at a place I don't know. This place is pretty nice and there is plenty of space for cars going both directions between the unit buildings. Looked pretty tidy too! I'm glad I picked this one out of the ones I considered.

I was truly pleased with not just the price of my rental space but the treatment I received from Kevin Day. Great guy. Friendly, very professional and knows what he's doing.

Great experience at the storage facility. Barbara at the front desk was very friendly and helpful during the move-in and move-out process. The storage units themselves are what you'd expect, the property is gated with easy access via code or phone, and the prices are better than most in town.

Kevin was so helpful and very nice to work with! Definitely go to him!!

IF YOU CARE ABOUT WHAT YOU ARE STORING AVOID THIS NIGHTMARE COMPANY AND LOCATION AT ALL COSTS!!! SOMEONE BROKE INTO MY UNIT AND ALL BELONGINGS IN MY UNIT WERE STOLEN. THE OFFICE INDICATE "THATS NOT OUR PROBLEM" I COULD NEVER GET A HOLD ANYONE FROM THE OFFICE UNTIL I HAD THAT INCREDIBLY UNHELPFUL RESPONSE THAT THIS IS NOT OUR PROBLEM. I CALLED THE NATIONAL OFFICE. SAME RESPONSE, "THAT IS NOT OUR PROBLEM." ZERO RESPONSIBILITY ON ANYONE FROM THIS COMPANY TO RESOLVE THIS ISSUE. THIS FEEDBACK WILL ONLY ALLOW ONE STAR AT THE LOWEST. THEY DO NOT DESERVE ONE STAR. IF YOU HAVE STUFF THERE YOU CARE ABOUT BEST MOVE IT OUT BEFORE YOU BECOME THE NEXT VICTIM.

Thank

Barbara& Kevin were very helpful.

Kevin the manager has been great very kind, and helpful thx kevin

This place is very good and has great customer service the manager Kevin is very attentive to any questions I have..good place good customer service

This place is a good and safe storage to rent at. Kevin the manager has always helped out with any questions or problems ive had.

Barbara was so helpful and stayed late to help me get a unit rented!

Kevin is a great manager! He's always around during opening hours and keeps good security. The facility is well maintained. Great service when I checked in to rent my storage unit.

They only have one camera in the whole place, no lighting throughout. My unit was broken into and stuff was taken. I was told that many units have been broken into on numerous occasions. I swear the gate was always broken anyone can come and go as they please. Decently priced units but definitely need more security and camera's.

The manager does a great job and was very helpful. It felt like had our backs.

Shaylee provided wonderful customer service!

Kevin was the nicest person i’ve meet in Salt Lake City so far. My boyfriend and I needed help getting a bigger unit after seeing the size of the one we purchased online. We were afraid we’d lose out on money and maybe not even getting a space on such short notice. Kevin literally made this process so easy and treated us with such kindness and understanding. The space that we ended up with was very well kept and just want we needed. Thank you Mr. Kevin!

I'm a new tenant at this facility and I'm really enjoying it. Kevin's a good dude. The Bluetooth access to open the gate is awesome. All you meet is your phone to access the gate. Forget your code all you want, you dont need it.

She was so kind

Kevin is the best. Was very helpful on getting our storage with our move.

Kevin was absolutely stellar! I truly appreciated his knowledge and swiftness. Thank you Kevin!

Kevin is a great guy would strongly recommend to anyone.

This Public Storage place is one of many in the neighborhood. But the best thing about this place is the customer service. Kevin looks after this place and he is excellent to deal with. He doesn't force things on the customer, and actually goes over the details of the contract & explains everything. He doesn't rush the customer and it is a pleasure to work with him. Besides that, the access to the storage unit is easy and simple. Will definitely use this place again & recommend it to others too.

Sketchy. People come and let there dogs loose while they are doing their thing. The last time I was there, there was graffiti all on the cars people had parked there. I did not feel like my stuff was safe there and rushed to get it moved out.

Very easy to sign up and Kevin was super friendly and helpful

Gentlemen working in the office Kevin is very knowledgeable and friendly. First Impressions thanks to Kevin are great and I feel sooooo much better about leaving my valuables here now. Unit a 10x20 has a light and on/off switch which last place did not.

Shaylee was great

I had a storage here for 2+ years.Great storage facility! Easy access, secure, affordable and friendly staff. Kevin was especially great and made vacating the storage a breeze.

Well run location with great management. Kevin was a pleasure to work with from start to finish. Great move-in specials if you can catch them (a rarity these days). Not temp controlled but all drive-up units making it very convenient. Highly recommend!

Kevin is great and has been a great help. Im impressed with his custom service. And I suggest if you are my friend and you need storage please hit up Kevin from the public storage in West Valley Utah thanks Kevin your great help PS besides all the negative reviews on there I'm against. All that gibberish this storage is great and so is customer service which is Mr Kevin

Storage unit flooded they didn’t let me know and the insurance they force you to buy doesn’t cover anything. Do not trust them. Ask them about insurance how to file a claim and what is covered. Seriously feel ripped off by this company.

Amazing customer service! Kevin was super helpful, kind, understanding and very helpful to explain every detail when it cames to upcoming payments and so there was no surprises!

Kevin helped me get a storage unit, he was very nice and helpful!

Kevin is the greatest thank you for all the help

Great staff.

Good service

Kevin is very friendly and helpful good guy. Thanks for all the help

There is couple different reasons why 1 star , unfortunately I cannot give them 0 stars , I would 1) my storage unit got broken into, the manager came by and said that there is no proof of brake in so he turned around and basically left... I tried to get hold of someone from higher up , IMPOSSIBLE TO GET HOLD OF ANYONE!!!! 2 ) my rent went from my signing 21$ to 25$ to 45$ all within a year . Last time I was in a storage when I signed at a price I was locked in it for the whole time ... public likes to change the rules how ever it feels for them.... Ps: all the 5 star reviews are from manager telling people they will get a discount if you leave a good review...

I love it Kevin is a good guy really friendly we hade 2 units there for a whole year never lost a thing really good security clean and nice área thank you kevin

Great customer service! Barbara was very helpful and patient.

Excellent attention, fast , and convenient location.

Seems alright. Little more expensive than I thought it would be but it worked for what I needed.

Great storage and good service

Barbara and Kevin have both been so amazing since i moved in.

Barbara is AMAZING! She is kind, and beyond helpful! 👍🙂

Thank you!! Kevin at public storage 3673 S on Redwood. You made signing up for storage easy. You are always very friendly and have a smiling face. Ten starts for the customer service you're very helpful/informational.

Complimenting me using their site for piano practice, thus supporting me and encouraging my skilled artistic piano playtime.

The staff is super friendly and the main reason I don't give way less stars, but as always, Public storage has some shady business tactics. Thanks again for great service

Got a storage today and my husband and I absolutely loved Kevin! Not only was he very welcoming but also very helpful to find us a great sized storage. He needs a raise! 😊

Barbara was very helpful.

El lugar está limpio y la atención fue muy buena muy atenta gracias BARBARA

They are clean and the guy that helps you is really nice .and helps you big time.

Kevin was such a delight! He made the experience as easy as possible and was so polite! Thank you!!

Kevin was such a great help too me. I was a big handful, and Kevin kept very patient and made me#1 I felt important. I don't think I could have possibly had a better experience with anybody else. Thank you again Kevin for a great first experience.

Kevin the manager is a great help with all of the process of renting a unit

This is a great place to work with. The process of renting a unit is super simple, and the staff is very friendly. I had no issues at all with getting a unit, and even had a fun time talking with Barbara! Thank you!

They wouldn't let me use my own lock :(

Good facility. Easy to rent and access storage lockers. Secure. Good customer service.

Worst experience ever!! We rented a unit last month and ended up not working because their storage floor has a huge slope. However, the manager kelvin didn’t give us the right information and caused us to pay the rent for an additional month. We just called the customer service and she told me that if I would’ve canceled it by the time we found out that the storage wasn’t fit so we can get the fully refund. Another point is, I went to the store and tried to cancel the storage two days before the payment due date but forgot to bring the key with me. So I asked kelvin do I need to go home and grab the key right now so that I don’t need to pay a extra month. He said I didn’t have to and I will be fine if I go back before 29th. Today, I went to the store and he said I need to pay an additional month and also a late fee was applied. Ended up paying $400 for not using any second of their storage and could’ve voided by them is ridiculous!! You all be careful renting on their storages and the hidden fees. Good luck.

Worst experience so far. Kevin gave us wrong information, made us pay a lot extra for it. Never come back again.

Easy access .Kevin the manager keeps the grounds very clean and tidy , very well managed

It's my mom's storage it's a good size and the price is okay. The gated place needs more cameras. Just a little better protection. Some people don't have enough for the insurance and the payment so think more about the community.

The manager was very helpful and easy to understand.

Kevin was timely and letting me know my storage unit was unlocked.He also adjusted my monthly rates

Property Manager Kevin, is so friendly and helpful. Thanks for being so great Kevin!!!

Manager is super friendly usually stops by to say hi when moving things in or out

Worst place to store your stuff. Worst customer service........ HANDS DOWN!!!!!

Kevin was really helpful, thank you kevin

I’m so glad I chose this place! Kevin was so great made me laugh and was just a friendly and helpful guy! Definitely made me feel confident that I chose the right place for storage and that my things will be safe!

Kevin the on-site manager at public storage has over and over again genuinely made my exp A satisfied a wonderful one. He has always checked in with us from time to time to make sure we are happy or if we are in need of anything.. i give this place a high recommendation to store here.

Love public storage!! Kevin is always so kind & helpful. He always comes out to check on us when we are at the storage, to say hello & make sure we are ok 🙂 Thank you Kevin & all the other employees!! Ya'll are AMAZING ❤

Good service, very honest, simple and clear

I almost gave a 3 star However, the gal that works part time here is fantastic at genuinely trying to help you solve any problems you might have. For instance I thought I was set up for auto pay. And I wasn't. So she made it a goal to get ahold of me and let me know I was going to get locked out of my unit. Otherwise i wouldn't have had a clue. Now the older guy that works there. He's eager to lock you out. At least that is my opinion and many others that I've spoken too have said so. He cases your unit while your there watching too see what you're doing. I think it's great to keep an eye out for anything that's not legal. But it almost teeters on creepy and definitely snoopy. I would never get a unit here unless it's EXTREMELY cheap due to the feeling of intrusion whenever there. Not only that but I know that a couple of people gave up trying to rent a unit here because he was too busy casing out the units. One gal he let her have whatever she wanted out of a seized unit. I'm not hating on the fact she got free stuff. I just don't like the fact it seems like he's snooping to see what everybody has specifically for that reason. His coworker though is wonderful. She definitely tries to help make sure you keep your stuff. She's why i rated it higher.

Barbara was awesome and very helpful. Very friendly kady.

Pleasant experience and Kevin. Was amazing at helping me close out my account. Would definitely use them again. Thanks guys and gals.

Barbara was amazing! We completely forgot what our access code was and she helped us out so much! We very much appreciate her!

Great service used to rent here and decided to come back love the people never had an issue!

I went to public storage and Barbara helped me get me a good unit for a good price she's the best in town

Kevin was a great help! He help my family with a difficult situation and explained the options we had. It was a pleasure to work with him!

Kevin was great ! Super helpful guy and great sense of humor. 5 stars on my end !

This is a good place

Barbara is a very nice lady she helped me and my sister thank u so much barbara

I’ve got my store with this cute nice lady at the front desk called Barbara and she helped me so much! She was so helpful. Thanks!

Barbara was a great help, explained and talked me through everything. Will recommend

Kevin Day was so very kind and helpful. I had to store my vehicle and had no clue as to what to do. Kevin walked me through the process and assured me my vehicle would be safe. He also saved me a great deal by showing me all the options that were available.

I had been using this company since 12/13/2017. Initially they told me a fake price to start with them and then changed it to a higher rate then what I was offered on the phone. I called them again and they said they would give me the original rate that was offered to me and lied again. Every year they raise your rate. I was having issues paying this year due to the pandemic and my loss of job and they told me they couldn't close my account. 🙃 I honestly would recommend going to a different storage facility where they are honest and don't try to take advantage of you in times like these. If I could give negative stars I would.

We purchased a storage unit on Jan. 1. Although the online reservation process was smooth the facility itself is lacking. There are no restrooms and no exterior lights. Some units have working lights but others do not. We arrived at our unit at 4:30 P.m. after a four day drive across the country only to learn we only had 1 hour of daylight.. I called the office to see if we could get some electricity so we could finish unloading our truck to turn it in the following day.... and Barbara informed me that if the unit didn't have electricity it wouldn't be fixed. For $260 a month i should be able to have electricity in my unit. Not worth it! Update: Kevin was very helpful. Unit was never broken into and we didn't have any issues with the gate.

This is such a great storage place turns out we are send me related to one of the managers here kind of crazy however very friendly staff haven't had any problems

Barbara and Kevin where great very Professional and quick. Thank you

Barbara and Kevin where very professional and attentive. Loved the service :)

Kevin was incredibly helpful and nice, he made renting a space for the first time easy. Barbara was very sweet. Prices were awesome. Recommended.

People were friendly and polite storage unit was clean facility yard area all was clean but upcap felt very secure putting my items there

Nice people and the price is fair

Pleasure of Barb and Kevin this morning! Double dose of awesome☺ yea buddy

Great attended👍 good price ,nice people

Thank you kevin and Molly

Barbara. and KEVIN , were very helpful and took extra time to find my original reservation, that was cheaper😊😊VERY NICE , GREAT HOSPITALITY

Barbara was awesome!!

Best spot in town! Super friendly and clean!

Barbara was very helpful, she knows what she is doing. Made me feel very confidant

Bárbara have done a good job in our service , thanks you só much for take care of us 😃😃

Great people to work with!! Awesome place to storage stuff

Great enviornment Narciso beyond perfection he deserves a raise and I want to give him 50 stars but I can only give him 5

They have the best rectangles in the biz, and Kevin's my guy. !! Fo getta bout.

Kevin was great! There were a few fees that were undisclosed when I booked online but that is to be expectes these days.

Kevin was helpful and explained everything that I was signing. Made sure I understood everything about the storage. Was professional and friendly.

They're increasing their prices and the place is looking not so nice. The male who runs the place cantankerous.

When I signed up for a unit i was charged $20 for a lock however online it said that if you brought your own lock they would refund you the $20, thats how it worked for another unit of my at the public storage down the street, so when I went to go return their lock and get my refund, I was told that the website was wrong and the way their units work, the lock they charge you for is the only one that will work and that any additional lock you personally provide is just an added security measure. I had already went out and bought a cheaper lock and slapped it on there and then was told it wasn't allowed. Also, they're never in the office. I was told they would return at 2 so I returned at 2:10 and while I was gone they then put up another notice saying they'd be back at 2:30 so when I returned at 2:50 I was then greeted by another notice saying theyd be back at 3:10. Extremely frustrating.

Professional Proficient Positive Staff who are a powerhouse of awesomeness at what they do thank you

Molly is an awesome employee. And her service impeccable to say the least.

its decent, no trash its reasonably clean considering how much trash people dump here. could use wider roads traffic bottles up alot. could use a restroom. and could use a dumpster for when cleaning out a unit. but then again with the roads so tight where would you put one?

I rented a parking space for my 2012 Toyota Tacoma at the Public Storage facility at 3673 South Redwood Road, West Valley City, Utah, on Aug. 18, 2020. One month later—one month—my wife and daughter went to this Public Storage facility to retrieve the truck and when they arrived discovered that the truck had been broken into, vandalized and had the catalytic converter and oxygen sensor cut out. My wife and daughter were deeply traumatized when they discovered the damage to our vehicle and the drug paraphernalia on the ground beside the truck. They immediately called the police, filed the appropriate report, called AAA and had the truck towed to Mark Miller Toyota for the extensive repair required to make the truck drivable again. The repair bill was $1,471, which was covered by my State Farm comprehensive insurance with the exception of my $100 deductible. I chose this facility because Public Storage is a national company with a good reputation. The information about this particular facility noted “property manager lives on site for added peace of mine.” This “well-lit facility is state-of-the-art and features a sturdy electronic gate with keypad access.” My vehicle didn’t survive 30 days at this state of the art, well-lit facility with a property manager who lived on site. I can’t undo the trauma and grief my wife and daughter experienced after discovering the abominable oversight and security at this poorly run facility. But I can request a refund of the $50.67 I was charged to have my truck vandalized by drug addicts, and the $100 I had to pay toward its repair. I have been told there is no way Public Storage will refund one cent to me for my horrible experience. Stay away from this company.

Kevin is very welcoming and fun! He explained how everything works and walked us through the paperwork very clearly.

Barbara and Kevin were very helpful. Prices start off reasonable then creep up to an unreasonable price so I left. Never had an issue accessing my unit though. Area was safe and clean.

Andrea was amazing. She thoroughly explained the contract and insurance to us. Also she made sure we were clear on any fees. Very friendly and polite. We have used this facility a few times now over the years and have been satisfied each time.

Very nice clean friendly very happy thankyou

Kevin is a great guy to work with, always helpful and has a great attitude!!

It was very easy to apply and getting info. Right away and then a person contacts you little bit after you apply to see if they can assist you asking when you would be moving your stuff in. But not only this one but the other one thats close by there today I couldnt get ahold of anyone but once I got my stuff in the storage, Kevin showed up nicely to introduce his self an helped me out with locking my storage lock. But whats negative is that he didnt have a mask on, but other than that he is a nice guy!

If you are looking for a great storage facility in West Valley, this is the place, I highly recommend it! Kevin Day manages this facility and does an outstanding job. He's accommodating, courteous, very professional, and has superior Management Skills. No need to look any farther for your storage needs...Public Storage is Great!!!

Great service all around great experience. Have had no problems with the storage unit. I have had for about 6 months now. Kevin is super helpful. Any questions I ever had he's always been more than willing to help me!

Kevin was great. I had reserved a unit that was not big enough for all of my things. Kevin advised me on the correct size in it and made the transition very simple.

Cadillac converted taken after car parked for 2 weeks . Manager unwilling to do anything no refund on unit. Worst place ever. DONT COME HERE.

Great business

I went in today and Kevin was very helpful, he explained everything to us thoroughly and made sure we didn't have any questions or concerns before we went on our way. When we went back to check out the unit it was clean and secure. Very confident about renting here.

Not a very friendly place. Just moving back to Utah with nowhere to call home yet and still have a bunch more stuff to go back and get. Anyways, trying to re-arrange things to make room for everything (trying to fit 2 sheds and a garage full of stuff in to a 10 × 10 unit) and the lady comes by and tells us there is no hanging out in the units. I'm sorry but nowhere on the agreement does it say there's a time limit on how long we can spend in there. I could see it if we was trying to camp out there all night, but it wasn't even noon when she came and said that. If it wasn't for one of her coworkers being friendly i would have only given 1 star.

Woman working in the office was so nice, and funny. She called about our time ❤️

Thank you Molly n Kevin great people. Would highly recommend

When I booked a unit online it told me I would be paying $25 for my TOTAL move in fees, when i got there they tacked on insurance, that was apparently necessary for me to get a unit and if I didn't get it they wouldn't allow me access and a $20 lock that they required you to pay or else you couldn't get access. I was backed into a corner to pay $60 up front instead of the $25 I was promised. I would not recommend even if the units are nice because of the jacked up price and fees.

Great costumer service.

Place is pretty lax and doesn't have cameras. It is expensive for what it is and they need to update/clean some things up before they would be worth what they charge.

Kevin and Linda were both extremely helpful. I wouldn’t store my belongings with anyone except public storage!

Barbara and a Kevin were great to work with. They were easy to communicate with and super helpful. Definitely would recommend!

I made a reservation on Sunday for a storage unit. First thing this morning, Kevin, have me a call to see if I was still interested. He was BEYOND helpful! I’m new to Utah, from Nevada- never rented a storage unit before. He broke it all down and suggested the perfect unit for all my belongings. While I was unloading my car, he came around and checked in on me, made sure I was able to get the lock on my unit with ease & offered to help unload my car if I had heavy boxes. Thank you so much Kevin for your phenomenal customer service and the kindness you showed me!

Las chicas son te atienden muy bien y te dan las mejores opciones y son muy agradables

Barbara was great!

Barbara is great, really sweet lady great customer service.

Barbara and Linda were very helpful in helping me find a storage unit to fit my needs.

Barbara is great! She went above and beyond to help me, and it made my day!

Worked great for me. Love it.

Good people Kevin is awesome help and friendly

We have had a storage unit for three years and the managers Barbara and Kevin have always treated us like family. We highly recommend Public Storage on Redwood Road!

Kevin is very friendly and makes coning in enjoyable. Only problem with facility eggs at my storage unit got broken into which is not cool but Dylan Wang

Barbara and Kevin were amazing! Very helpful! Storage unit was clean! And ready for me to move in!

If you need a storage, talk to Barbara she will get you in ASAP. Amazing customer service. Thanks Barb 🙏

Barbara and Kevin were great helping me get my unit.

kevin great customer service

Narciso greeted me when I arrived. He was very friendly and was able to explain the benefits of using this facility. I explained that I was going to be moving soon, and might need some different sizes of units for furniture and boxes. Narciso walked me through each size that was offered, and was very patient with all my questions. I asked about security measures and he said he did nighttime security walks. It felt very great to get to know the person who would be protecting my items. I feel very comfortable with Narciso on the property, and I’m glad he took the time to help a person who’s new to storage units to answer all my questions. I’m preparing to move in the future. Because Narciso was the friendliest storage employee I’d talked to (I’d visited a few different places), I know that when I’m ready to put some stuff in storage, I’ll sign on because of Narciso’s help.

Kevin and Barbara are amazing they helped us out alot and my husband reno and i appreciate your help getting us a storage we highly recommend this public storage 100 percent and they also have great deals!

Barbara is Great!! The entire crew is fantastic!!

Barb and a Kevin are so sweet. Good quick experience getting in and out. Thank you for your amazing help!!!!

Awesome customer service

Linda and Lindsay are very nice and property is very clean

Barbara and kevin are awesome ask for them..

The most helpful people in the world. Very professional and friendly. Highly recommend!!!! Barbara and Kevin are amazing.

Barbara was very helpful. Thank you Barbara. Kevin is also very friendly and helpful.

Awful! Serious lack of security controls. They allow just about anyone access to the property. Most of the pavement has potholes everywhere and overall The property and units are very poorly maintained. I have found much better prices elsewhere. And took my business elsewhere There is no communication from the facility and when you need to call and speak to someone, no one ever answers.

People there were very friendly and helpful, they asked if we needed any packing supplies and when I said no he didn't push the issue

Kevin was incredibly helpful and even stayed late to help us move in (we got there 10minutes to closing).. I am really thankful I found this place!!

barn was awesome when I fist set everything up and then Kevin helped get me the best deal on a second unit VS the more expensive route to go larger and just with one unit. The when I emptied them recently because I bought a new home YAY! Kevin took care of all the details and was so friendly:) Great place. Glad I still have the locks to keep because this is where I will go again if needed!

Kevin was very helpful in setting up my storage space. Thanks!

Kevin was very helpful. He made the process of getting unit was very fast and efficient. He's very funny and has a friendly, happy personality. 🙃

I just love Kevin. He is the best. Helps you in every way because he cares. He's my "ANGEL"!

Kevin was very personable and helpful. I felt valued as a customer. the storage site was clean and the prices were great. I would store my things here again

Nura was fantastic! She was so helpful and energetic and happy. It was such a great over all experience. Everyone was fantastic!

Stored our stuff here. Was ready to lose it due to lose of job, only wanted to get personal information such as birth certificates, social security cards and yearbooks/letter jacket out, bc I knew they would be thrown away. They refused to even let me get the birth certificates or social security cards.

I had one of the best customer service experiences of my life. I was delinquent on my unit but Paul the district manager was so amazing to deal with. I made a small payment and he came up with payment plans so I won't lose my stuff. I would highly recommend public storage for the level of customer service they provide!

Kevin made the whole process so easy and effortless. He's a great guy and gave amazing customer service. Deserves a raise!