Public Storage Self-Storage Units at 2935 S 3600 West, West Valley City, UT

Nancy is very professional and treated me as if I were her friend. Her communication with me was the best, it looks like she has a lot of experience. I think they should recognize her as the best because you can see that she loves her work, thank you very much for everything Nancy

The only good and helpful person there that helped me was Nancy she’s a very sweet person

Nancy she’s the best good customer service and explain everything and she have a good attitude

Excellent service provided. Made it easy switching to a larger storage.

I rent a unit at this location. And both Nancy and Miracle were very professional and pleasant to work with... in taking care of my accommodations. I would suggest anyone to rent a unit here... Thank you

Nancy was incredibly helpful when I needed to transfer units

Vine a pedir ayuda para pagar mi renta de la storage la muchacha que me atendio se Porto muy grosera no me quiso atender dijo que no tenia internet me dijo que yo lo podia hacer por el app se rio de mi ,le explique que venia a pagar mi renta , me dijo que ya se tenia que ir ,no recomiendo este lugar voy a buscar otro lado

Best place.good price thanks Nancy Nice person help me 100% good service.

Great service, they were very helpful.

Nancy was a great help. Professional and well educated on the services the storage offers. I appreciate her time and dedication to help with benefits that could help me continue doing business with them.

From out of town and on a time crunch. The original unit I got wouldn't work for me. Nancy, immediately sprung into action found me a unit that would work. She went above and beyond, she looked very busy but, pute everything aside to help me make my appointment. A++ in customer service, that is a rarity now days. Thanks Nacy....

She keeps the place clean .shes friendly. It feels safe now that she is here working.. She is amazing .she is very professional .very honest nice person.

It took awhile to be assisted never answered the phone couldn't work with Rent within my budget where I am now is cheaper shed open later at night

It was easy to schedule online.The storage unit has great space and is close and convenient. Great Service!

I cannot believe how easy and simple it was to get a storage unit. If I would have known this, I probably would have gotten one away long time ago. It was a contactless purchase. I didn’t even know that something like this existed however, when I did have questions, I was able to meet Nancy who is absolutely wonderful, she is such a doll and a pleasure to work with thank you public storage on 3600 W.

This location is nice never had so much traffic but I think if the company give you a roof over your head to watch over their property employee should be at the office at all time until they have a day off it's very unprofessional if customers called for something urgent and no one is picking up

Bill did a great job

Very helpfull. And kind

Nancy was awesome and very knowledgeable and helpful. A good experience.

Takes very good care of us goes out of her way

Very helpful

Nancy was awesome!

Nacey was so great with us she helped us pick a unit gave us a tour was at our every need during the process we would like who ever knows she is great to talk to and very helpful every step of the way thank u nacey for everything u do echo and kacey

Nancy was so nice and friendly and she answered any and all questions I had and really made me feel comfortable and made the whole experience a lot less stressful and exhausting.

Friendly staff and convenient location ~ decent rates too!

I rent a unit at the 3600 West Valley location. Nancy is absolutely great to deal with, she has been very helpful with any problems we had, even helped me get the app set up. Great experience

Nancy was an absolute gem, great help, info and understanding about my situation. Directed me and helped with a perfect solution

Friendly and helpful

Very kind explain things to me very well made me feel comfortable and I'm just happy to have a storage unit with your company thank you and you have a great day

Some policies make things difficult, however the property manager was incredibly helpful with us :)

Nancy is the best!!! She is a very kind person and explains everything in detail, she has a lot of patience and helped us a lot, excellent place, totally recommended. THANK YOU NANCY 5 STARS FOR YOU.

Thank you so very much for your help

Worst customer service I've experienced as well the employee looked and had her hair done and had a big piercing looks unperfessional. I walked in, she was on the phone with a customer that obviously was behind on his/her account. And couldnt even tell me to give her a min until I tired to get her attention and when I did she told me in a rude way "you need to wait" and rolled her eyes. all I did was try to show her the address on my phone to see if I was at the right location. And I feel like she took even longer before acknowledging me. I waited a good 10 minutes and left ,Cloudnt even get her name because her name badge was backwards. definitely took my service elsewhere because if I'm getting a unit I wouldn't want to deal with this every time I need something.

I talked to nancy and she helped me find a great deal she has great customer service .

Very helpful and fast and nice

Nancy was amazing. She's very kind and helpful.

Renting was easy and the lady Nancy was very helpful and very knowledgeable. Very impressed.

Nancy gave us the best customer service. I would like to say thank you so much for all your help.

Great manager, Nancy. Great to work with and very helpful

Nancy is excellent costumers service and nice service is manager too good for her !!!! Go Nancy Go !!!!!

The property manager Nancy treated me like I was a friend rather than a customer. She made sure to answer any questions I had without making me feel like I was bugging her. It had been the first time renting a storage unit, and I had rented a unit to small and needed to upgrade after hours or I would loose all my belongings because I had to have all of it out of my apartment by a specific time. Nancy took the time to move me into another unit that was going to fulfill my needs. She did not turn me away because it was after the office closed which truly shows how much she values her customers. Due to her being so nice and her willingness to help I will only rent at this location.

Good stuff

Had a storage unit here for one month and Nancy at the 2935 s 3600 w facility helped get me into a unit that would fit all my stuff, taking the time to measure units and get me into the right one. Helped me find a good deal on it for a 50% off first month which was awesome! Nancy was awesome and super helpful!

Miss Nancy was extremely helpful setting up the app and application process was professional and hassle free. Thanks so much !!

Great space plus the staff member was amazing.

Nancy was so kind and helpful, she really accommodated to our storage needs and was considerate of our time and budget. Super glad we went with this location!

The manager, Nancy, is very helpful and kind. She helped me sort out some complicated issues. Excellent customer service.

Nancy best customer service ever.

bery good

NANCY WAS VERY KIND TO ME GAVE ME LOTS OF INFORMATION WAS VERY POLITE.

Totally amazing.

Nancy was so helpful I ended up transferring to larger sizes 3 times and she made it happen so considerate and positive highly recommend this property

Nancy was very kind and very very professional.

Nancy was simply fantastic! I’m glad I choose this place to secure my things!

The manager on duty was very polite and very helpful I appreciated her assistance very much!

Nancy was great

Nancy the property manager is great.

No one is ever there

The lady with the pink hair was so nice and so helpful! She makes me want to continually use this storage facility.

Excelent. Great service!! Very professional!!

Christina was great help!!!

Christiana was very helpful, cool place thank you.

Ana is very professional, friendly and nice with me, I really like her way to treat the customer!!!

Christiana was so super amazing, very friendly, efficient and informative! What a great example of excellent customer service. Thanks so much team! You guys are awesome!

Great service Christiana

Such a great experience with them. Nancy helped out and was so friendly on our first day there to get a storage unit. Walked us through it step by step and answered all our questions. Overall me and my sister had an amazing experience. Nancy was the best!!

Megan was friendly during every interaction I had with her and answered every question I had during my stay there, even the stupid ones. We will miss her.

bad service the gate closes it at 6pm

Christiana did great, would highly recommend her.

Want to share with you guys the great experience I’ve had. My husband and I rented and had Megan assist us through the process and her attitude about everything was great. Thanks for turning an experience into 5 stars. Keep up the good work Megan!

Good people and decent prices. Would recommend this storage facility to friend's and family.

Just want to thank Megan for her good customer service and her time because she is so nice and friendly with her customers I was there to rent unit and she help me out with everything and also explained to me with details everything on the property.. thanks Megan

Until they changed manager it was good molly was the best things were done right and even tho she stayed firmed and let nothing by she kept a good attitude and nice to the people who rent storage space the new chick Meagan and the staff act like their stuff don’t stink and just rude I couldn’t stay so I left to another storage company

Megan was great to work with Had the information And nice to have a property manager on site thank you

This was not at all what I expected from a major Chain. not only do I have to drove 3hrs to get to my unit but was unaware the hours could be changed with out new Contract. So for a month of trying and no return Calls because no one picks up the Phone when you do call for a month paying fuel Prices for nothing and right after they have raised the price on my unit. Last time I actually talked to someone who Said sorry to hear the hours would be going back to normal due to a security issue. Thats all they offer to Clients that have been there almost a year? reading my contract again. would say thier security issue was not mine but the money For no access has gotten pricey good thing I have recites.

Terrible Experience. The unit was padlocked when I got there. The office was locked and empty (this was a Saturday at 2pm during office hours) so I called and left a couple messages, but there was no answer and no return calls. My friends who came to help me and I sat out in the sun waiting, until eventually I had to call another storage space and go with them. An hour or two later I did finally get a call back. The lady told me she was running two storage sites as her reason for being away. When I told her the unit had been locked she “explained” that I had locked the unit myself that morning. Said she had double locked it to keep my stuff safe (which, again, I’d never even been there). Also there was no 2nd padlock so I don’t know what she meant by locking it herself or if she was even talking about my storage unit. Probably just overworked, but I did find how confidently incorrect she was to be frustrating. However she told me she understood and would give me a refund, and if that had been the end of it I wouldn’t be writing this. I got the refund today and it was only $21 of the $51 it cost me. Their prices seem good and maybe it was just an off day, but at least refund my money after you mess up. I would definitely recommend against using this storage site, because if they mess up your move they’ll still make you pay for their mistakes

The best customer service I’ve gotten at a storage unit! Thank you so much Barbra you’re the best!!!

Barbara was excellent to work with and we appreciate her customer service and kindness thank you !!

The only problem with that storage unit isn't they close at 5:00 on Sunday and they close at 6:00 on weekdays and that's usually about the time that when you're done loading your vehicle to bring it to the storage unit you got just a short amount of time to unload it that's a very bad drawback

Had no problems until they randomly decided to start closing at 6pm!! There were people gathered outside as confused as I was, like how do you just the time up on people with no warning and no explanation.

We drove from our new house after work. Would have been really nice to be notified that the gate closes at 6 instead of 9 now! They change the times you can access with NO notice!!!!! Unacceptable.

I wouldn't get a storage here yes there nice but there hours are ridiculous now before they stayed open later but now it's not even worth it. Go somewhere else honestly.

Great experience easy in process Michael did a great job of explaining everything and helping us get settled with our unit

Great for me need’s

Barbara was very kind to me!. She is a well trained tpolite, courteous, & beneficial to your corporation.

So helpful!! Bailey was amazing, super quick! Thank you!

Public storage is a great place to keep your things. Affordable price for units, better than anywhere else. Very friendly environment.

Shaylee is awesome and very helpful! She helped me beyond her means. Excellent customer service, need more people like her.

Barb is so sweet and very helpful. I highly recommend storing with public storage.

Barbara was very polite and professional she was quite helpful very personal had a great personality we need more people like her in this world Barbara is a great employee keeper I look forward to working with Barbara again thanks Barbara

Shaylee is the freaking best!!!

Shaylee is the best in public storage

Barbara was Awesome! I appreciate you.

Never has there been a more helpful and welcoming property manager as ms Molly she is very knowledgeable and helped me get into the right unit for the right price 5 thumbs up 👍👍👍👍👍

So far so good the employees are real friendly and very helpful

Molly was extremely professional she not only politely excuse herself from the multiple phone calls she received on her private line she also proficiently answered all my questions that were counter to information found online and she did so with brevity and competence. I strongly encourage utilizing this facility.

A little expensive but good location and security

Molly the Property Manager is amazing. Super friendly and totally helped me with my with my storage. Will definitely use them again.

Great facility, well kept! Customer service has been nothing short from amazing, kind, and helpful! Thank you Molly. Public Storage is Lucky to have you! You made this experience less overwhelming.

Work vary well with you

Great customer service, clean an affordable! 3 factors that are hard to find these days.

Shelby was amazing & really kind!

Molly the on-site manager is AWESOME! She was very nice, helpful, and clearly explained everything and answered all my many questions. She definitely cares about her job and it shows. She lives on site and checks all unit locks twice a day which is very comforting too!

Molly was awesome and helped me with everything I needed

Shaylee is the best

Leasing a storage unit at this location was fast and easy. Friendly and efficient service.

Shelby and shaylee are so awesome and very helpful

Shaylee awesome

Molly is the best, she is so friendly and knowledgeable. She recommended the perfect size unit for us. I highly recommend doing business with Public Storage in west valley city just ask for Molly.

Molly does a wonderful job at what she does for the company and for clients that are currently renting storage units. She understands the client needs and situation and does what she can to make the client comfortable and easier for the client while renting the storage units

Molly helped me out. I appreciate her alot. Love working with her.

Molly is such a super cute and awesome lady. Always professional and super friendly!

Thank you Molly and her staff for helping out and making things easier

Molly is fantastic. Helpful, knowledgeable and friendly.

Barbara and Molly were great to work with. I highly recommend this storage facility.

I love Public Storage so much, this storage place is a very good choice for you to put anything you need to in it!😃 Molly was the lady that I talked to and that helped me with getting all set up with my unit and she is sooooo nice and awesome, I’m so glad that I picked the right storage place for my stuff!😃😁😊💕♥️

Reservation process was quick and easy. Met with Molly, who showed us the unit and answered all of our questions with ease. She was friendly and professional. Site is clean and well-maintained. Definitely recommend!

Barbara was very friendly and helpful. Good staff, nice facilities.

I had a wonderful experience at this location! Always have been! People here are so friendly! Molly, one of the workers here took the time to help out especially helping out with transferring one unit to the other. And it was great to see the new unit. Thank you so much!

Best costumer service thanks to molly

Great service, prices are fantastic and the lady at the front desk was very polite, knowledgeable and very helpful.

The staff is always willing to help and I have never had a bad interaction. I feel safe coming here. Everything is clean. I like the auto gate, I don't have to get out of my car. I never have to worry about my property stored here.

There staff and Manager Sandy Was just awesome anything I had questions about Sandy and her staff are the best and I appreciate there kind understanding service especially want to say to Sandy a personal thank you. And I wish you well.

I had a fantastic experience with Molly Martinez the on-site manager. She was so pleasant and delightful. I wish there were more people in the service industry like her. We are new to Utah and she referred us to some wonderful restaurants around Salt Lake City as well as some popular attractions like the southtowne Mall and Aquarium. Thank you Molly, sincerley, Denise & William Harmon

Molly the manager at this storage unit very helpfully best service I've had looking for storage units thank you molly

Hello i recently did a review but did not give Molly a five star review well that was a mistake she gets a 10 star review from me she is great

Molly is the most amazing person!! If I ever need storage again Public storage will be the one I go to.

Molly at my locatin was the best she helped me get the keyless code on my phone Thank you Molly you where awesome

This is hands down my favorite storage unit choice, this is the nicest, cleanest, well mantained, public storage ive ever used! The manager Molly is incredible, shes well knowledgable, has the greatest customer service skills, working in customer service management myself shes the perfect example of an extraordinary employee! Thank you for all you do!

Such an amazing manager! She is so friendly, cheerful and helpful! I love coming to the unit and seeing her smiling face! The place is so clean and well taken care of! Totally recommend to everyone!

I was so done with this place entirely because of the woman that worked here. Then Molly took over and has been amazing. She has made it so pleasant and I know there is no chance that any other facility has an employee like her. She make me want to be a hoarder!!

The new manager Molly is very wonderful! I lost my keys and she presented me with multiple options to get into my unit. I really appreciate her!

The property manager was ultra professional and addressed every concern I had regarding the usage of the property. I don't know about the other locations but if they all have staff like the West Valley location I would highly recommend Public Storage for your business and storage needs. Thanks Molly Medina for your professionalism and consideration. It was a pleasure working with you and I look forward to working with you and your team in the future.

The gate opened to let me in, but malfunctioned and would not let me leave the storage unit! I was trapped inside the gates and there was nobody in the office to help me even though it was 9am on a Monday morning. Luckily after about 20 minutes the gate opened up barely enough for me to speed through and escape but I was terrified.

The onsite manager Molly is the BEST! She was fast, friendly and got me into my unit. I would recommended anyone I know here.

Rented a storage here for 3 years & no complaints. Molly was very nice & gave us no troubles after vacating.

Molly helped me and she was amazing. She was kind helpful and very informative.

Sandy was so amazing, we never had a storage unit before so she took the time to take us to each unit and make sure it was the right size for us and was super friendly and patient. We were in and out in 15 minutes and walked away with a unit. It was really convenient and she had amazing customer service and explained everything so that we was able to understand it clearly. Thank you so much

Sandy is awesome!! This place in general is great!!

After being with them for two years, they wouldn't prorate the rent for when we moved out. They kept raising the rent on us and only giving us like a 15 day notice when it was going up. Also, if you don't clean everything out of your storage unit, you can get charged a huge fee when moving out. Will definitely not be using them again.

Barbra was so wonderful and friendly!

Sandy is Super nice, and very helpful, I recommend this location. (:

Fast and simple process. Customer service from Sandy was great. She explained everything to us and helped pick what was right for us. Would recommend!

Wonderful location. Clean. Well maintained!

The lady there takes her job too seriously. She locked us out because we were there after 9pm. 2 nights in a row. Both nights we lost track of time as we are being evicted (Thanks covid) and are desperately trying to get our stuff moved in while trying to work a 10 hour temp position every day. Because of this she locked us out and said if it happened again we would only be able to go to our storage unit in 15 minute, supervised intervals. Lol screw that! Take it easy lady we were just trying to get our stuff moved in. Also fix the damn unit doors. I'm 6'4" 185lbs and athletic. It takes every ounce of strength I have to open that damn door. Place is kept relatively clean and we do feel safe there so there's that I guess.

I had the pleasure of doing business with sandy today she is very polite and goes out here way to explain everything till understood I would definitely recommend her to anyone

Update: the district manager called me the day after the incident and was very apologetic and helpful. They put an extra lock on my unit free of charge. I appreciate that they were willing to fix the mistake and did so in a timely manner. He said everything had been resolved and nothing like this would happen again. Thank you! TERRIBLE EXPERIENCE. This place is a joke. I reserved it online and went in the next day to pick up my keys and pay for my unit. Online it said it was $25 for your first month but they don’t mention all the extra fees. I ended up paying $60 with all the extra fees they throw in. After leaving I realized she didn’t give me any kind of key. I called her and asked if I needed one, but she said oh you don’t need a key the unit will be open and the lock you paid for will be in there. It didn’t make sense but I assumed she knew what she was talking about. I showed up to unit around 7pm with my uhaul full and the unit had a lock on it. I tried to get in for 30 minutes and wasn’t able to. At this point I knew I wouldn’t be able to get my uhaul back in time and would be charged so I called uhaul and extended my reservation. As I was about to leave I saw that there was a car parked by the office so I knocked on the window and the daughter of the lady who manages it was there because they live in a room attached the office. She said her mom would be home soon. After waiting awhile her mom got back and I told her the situation and she was downright RUDE. Not apologetic, not helpful. She was making snide remarks the whole time because I was inconveniencing her and told me the girl that helped me is temporary help so she just didn’t know. I guess it isn’t important to train your employees so that your customers don’t get locked out of their units. She said I ordered a two door unit which again, the girl didn’t tell me and said I would have to come back tomorrow and pay $20 for ANOTHER lock but that she would open one door of the unit and gave me the lock I had already paid for. I told her I’m leaving town first thing in the morning so I can’t go buy another lock because I wasn’t told i needed to and she just said well if your stuff gets stolen it’s not my fault and refused to do anything to help or accommodate me despite it being their fault and just walked away mid conversation and said “I’m leaving I have places to be.” The lack of customer service and willingness to help me out since they made a huge mistake is absurd. My friends that were helping me and myself were literally shocked at how they handled the situation. This all happened tonight and I have to leave my unit with only one of the doors locked because they’re refusing to help me. I never leave reviews but this situation was too awful to not tell. The employees don’t know what they’re doing and the manager is disrespectful. Don’t give this ridiculous place your business.

Sandy was amazing. Great lady. Super nice and very polite. Shes explained everything down to the insurance that's public storage has for your storage. This place was very clean and well kept. And all the item they offer down to moisture control thing to boxes for you guys if needed when moving in 5 out of 5 stars would deffinatly recommend this one!

Good costumer service and good people good job guys

Friendly staff and accommodate to specific needs! 😊

Molly was so sweet!! We just moved here from Texas and stored our items here. It all went smoothly and we were very happy with the ease of service and especially with the great customer service. Molly was just the sweetest and reminded us of our southern grandma. Just the sweetest thing!

Staff was very nice!

Sandy was dandy

Molly was awesome! Helped me moved in right away! 🥰🥰

Public Storage came highly recommend to me and now I see why... Molly was so helpful and gave me a very welcome as I came into the office, she greeted me with a big smile! She accomplished getting all my storage needs met. The property was so clean and it’s the perfect location. Thank you Molly and public storage.

Sandy was very helpful and kind. She pointed out things that I may need to care for my protection of my things. I really appreciate all she did in explaining the locks, how to come on to the property and exit the property. She had done an excellent job that day! She’s a keeper!!!

Sandy is so amazing!

Convenient always have a place to store my old music gear. Also good place to get moving supplies, sandy has been very helpful and always answers our questions.

Sandy is a great person i will definitely be recommending this place to my friends

I just want to say Thank you to Barbara who helped me yesterday with my reservation she definitely went above & beyond with her service and helping me out to get my unit ! She stayed after hours when a was time for her to go home just to help me ! She’s amazing !! Thanks again

I was stressing out over being homeless in needed to storage shed and Sandy at public storage calmed me down I ended up getting a storage shed we chatted she she's wonderful she showed me everything I needed to know about the storage unit and if I had any questions to color in when I command she asks if I'm doing OK and she just a wonderful lady and thank you so much u couldn't have a better employee

Great place, Sandy was super helpful and kind! Definetly recommend this storage facility. Very well kept as well!

Definitely recommend this storage facility! Sandy a very friendly helpful person.

Barbara was super helpful and got me in to what I needed! She was very friendly :)

Connie& stacy were very helpful today with our unit. They were both very sweet & kind. I recommend this place for your storage👍 P.s. they wait for you to review them😂 and ask to see it. I just needed a place to rent a storage unit. Was like any other storage unit.

Sandy is a very helpful !

Sandy was such a big help I will definitely come back here again..

This place is wonderful. It’s kept clean year round and the staff is friendly and attentive. Be sure to buy a bigger round-style lock for your storage unit door and buy it at Uhaul or Walmart stores to save money. The prices here are very reasonable. There is a ramp which is wheelchair accessible to get up to and into the office. I highly recommend this property for your storage needs.

Great help

Sandy was a great help. Kind and efficient. No lights in our hallway but they assure us they’re fixing that.

Sandy is awesome. Very attentive, kind, and does her job with excellence. We are happy to have met her first at our new storage unit.

Linda is so nice

The only problem I had with this place, is that when I went in with a 26 ft Uhaul it was very hard to maneuver with the narrow ends, and thus hard to make turns. You can tell other people have had the same problem. As the poles that are in place have been hit by others that could not make the turns either. I had to park the Uhaul at the end of the isle where my storage unit is and we had to walk with the stuff to put it into our unit. Which it is supposed to be a drive up unit. So, if you use this storage facility, I would recommend to either use a pick up truck of a 10 foot Uhaul.

Lynda helped me with my move she is such a sweet caring woman I'm so glad we had her to help us in the time of need.

I had rented a unit from Lynda and was treated the best ever. She is a 5 star employee I highly recommend her and this place

She was very professional and sweet

Lynda has been the most helpful and pleasant person to work with she's helped my dad and myself and I will always go back to her..

Friendly, helpful staff. Secure storage area.

The staff I have had to deal with are rude and nearly attempt to force you to buy products from them. Additionally, their help center is staffed by even more rude persons, provide incorrect information, and hang up on you after you point out their false information, claiming they don't have access to your account even though they just asked you for your account number. Would not recommend this place to anyone and will move out as soon as I can.

Very friendly place, reasonably priced, easy to access, and easy to find.

Property is very clean and always great customer service

I come to pay my mom unit and Lynda is always on top of everything and extremely polite...1💙💯

Good storage place , nice customer service with Linda nice person I appreciate her help, thanks Linda...

Sandy was such a sweet lady! Loved our first experience here ☺️

I have stored with Public Storage 4 or 5 times before. There was another place that was more on our route with comparable prices so we choose them. That was a mistake. They over charged us and would not transfer units. Coming and talking to Sandy, she explained that they don't charge to transfer. Price was almost half the price of the other one. I really like this place and will never even look at another storage unit company again.

Price raised after 5 months! This was after public storage didn't honor my initial reservation price and made me switch locations. I left voicemails with management and never received a call back. I'm leaving ASAP

I come here wrong she help me and tell me to go other public storage my unit no here. Good people.

Lynda is great

we had fun walking the property ♡

We have a unit here and sandy and Linda are always very helpful!

Sandy is the best she made my experience here so great

Sandy is so friendly and helpful I would definitely recommend this place

Nice manager, clean place, friendly costumer service

Lynda was very awesome. Alot of fun to work with. She very nice and helpful

I rented a unit online, came to the office and it was easy as pie. Sandy helped me complete all paperwork, walked me to the unit and made it all super easy! Thank you!

It's nice to come across someone working in customer service who is genuinely pleasant and in a good mood, it makes for a painless experience. Thanks Travis, you did a good job.

Great place and great customer service

I rented a unit from here for over a year. We used a lock provided by the management. When we went to move and get our stuff out of the unit we discovered many things stolen. And the lock was never cut nor were we informed of an attempted break in. The things stolen were very personal/valuable in nature. A bass guitar. Some of my wifes jewlery, my childhood christmas ornaments, and our dishware. We notified management and they were completely indifferent and just wanted to get me off the phone. If you do decide to go here bring your own lock. But I would steer clear.

Today I got another unit at this place and Linda the young beautiful lady was there to assist me . Everything was easy with her and fast, you can tell the Pro who knows her job very well. Anyway thank you very much Linda for your help and assistance. Best regards Huseyn

Let’s just say, Wow! Linda there has such amazing customer service so glad I went there for my storage needs.

I would highly recommend this facility. Very clean and welcoming environment.

Very friendly people.

.Very easy process ,staff is so friendly and very affordable as well .Thanks Kevin for being awesome😍

Linda is so nice and helpful i would definitely recommend this place to someone

I would definitely recommend them

No comentarios.pero no recomiendo ahi

Excellent customer service!! Narciso and Linda answered all of my questions and explained things very well. I definitely would recommend public storage for any of your storing needs.

Sandy and Linda are amazing! I wouldn’t go to any other storage place they are so kind helpful and just make you laugh and smile keep up the awesome work!:)

All I can say is Linda is amazing, generous, cares very much about her customers, Linda needs to be promoted to manager position, thank you Linda, you rock girl !!!

Linda was very nice and helpful. Had a great attitude. I would recommend public storage just because of her welcoming personality!

Es un espacio con excelente tarifas, esta ubicado en un buen lugar, por años hemos rentado y nunca hemos tenido inconvenientes.

Very clean facility and extremely friendly staff! Linda is great and always willing to help! I recommend renting with public storage 100%.

Great place to store very clean and very friendly staff.

Sandy and linda awesome

It is kind of crazy I feel more comfortable with having my seasonal work tools and trailer stored here in West valley than I do anywhere. The manager over there is very competent and and there is very rare to see creepy people about.

Lynda is a wonderful lady to work with... I go in to pay my bill every month and she always has a smile on her face you can definitely tell she likes her job and she's not just there for the paycheck it's always good to have somebody outgoing and willing to help and answer any questions you have even if it is just trying to pay the bill

A bit dirty and run down it they have some food storage auctions

Very clean facility; looks like you could eat off the floors. Seriously, I've never had my stuff come out of storage cleaner & less dusty than at this place. In fact, there was practically no dust at all settled on everything after nearly two years. Helpful staff.

Better storage places out there

Great prices

Lynda is AWESOME!! Great customer service skills!! She makes sure you know exactly what your options are...very friendly and helpful!! Thanks Lynda, we love doing business with you at Public Storage!!

Good

Super friendly staff, very clean facility!

Lynda is great supper friendly real nice an very helpful the district manager Alex is great at customer service an making people there are a few employees that are hard to deal with there but over all it’s a good storage complex thanks to Lynda an Alex

Okay place. But they aren't open as long as I believe most people would prefer. And prices are a bit high. Other than that they are secure and the staff is nice.

We were very happy with the Manager Sandy.. She understood our needs and was very accommodating and helped us get the right size unit and the best rate.. would recommend this location it's well keep and monatored to keep your belongings safe..

Definitely a good choice for storage . Sandy was friendly and professional. She made sure to answer all my questions. She made sure that I knew everything up front as to the costs. Really professional. Thanks again Sandy .

I came to get a storage, lynda was very nice and answered all my questions. Property was very clean. Im very happy i found this storage place

Lynda was very helpful polite and informative found right size and location for me

Me and my daughter have a unit there. Sandy was very helpful with all my questions. I feel like she went above and beyond to get us the best storage possibly for are needs.

I came to get a storage, lynda was very helpful and answered all my questions.

Lynda was super helpful in getting me back into my unit. Thanks!

Store it

Barbara was wonderful. Everything looks great. We're looking forward to doing business with you

Prices are crazy expensive the staff are nice but prices suck

High prices for the very limited access you get to your unit very frustrating

Great service. Very helpful.

Lynda was absolutely awesome,very helpful ,she showed me a few different storage options,very friendly and patient. Even the following week when I returned to put more stuff into my storage she was very helpful and friendly which you just don't get anymore,very refreshing. Thanks Lynda

I am sufficiently frustrated with this particular public storage place. Their hours for accessing your unit are small. I have an inside unit and I am currently unable to get into the hallway to it because someone has put a lock on the hallway door and when I go to the office to ask about it (at 2:30pm) there is a sign on the door saying the manager will be back at 5pm which is 1 hour before closing time. Everyone has been kind but they raised my rate and now I can't even get into my unit.

I’m going to college so I need a storage to put my stuff in. Me and my parents came in to get one, Lynda helped us. She was so helpful on explaining everything to me, I’ve never had a storage before. The property was so clean and the process was so fast. I would recommend this place

I rented a storage space with Barbara today and she helped a bunch!!! Super friendly and helpful.

Thanks for the smooth move in Barbara!

Called for a quote, and Lynda helped me with everything, and gave me a tour of the surprisingly clean storage site. Thanks for the friendly service.

Lynda is awesome she helped me find the perfect storage unit for my needs. She has great customer service skills as well. Thank You Lynda ")

Love it got my stuff here fairly inexpensive.....

Stacey had very good customer service thank u stacey

People that work here suck there attitudes are horrible the girl i just wanna punch her in the face cuz the way she was talking to me and my dad my dad's been there for almost a year and she was quite a b word don't recommend this one off of Redwood to anybody

Great secure place

Stacy was very helpful and made moving in go very smooth. Very nice as well.

I was calling around to different storage facilities and when I called you 2935 3600 west location I spoke with a Linda and she was very pleasant to talk to and was able to answer all my questions that I had. It was very refreshing to have such a pleasant experience.

The customer service was amazing and the storages where just perfect

I was shopping for a storage and i came across this storage facility and there was a young lady working there her name was lynda she was so helpful with all my questions and you can tell she loves her job .this storage facility is by far the best I've bine to.

Stacy was nice and funny , love her

Stacy was very helpful and the process was very quick.

Stacy was kind courteous and fast. Love this place.

These storage units are awsome. And they are reasonably priced. I have a 10'× 30' and i only pay around $120.00a month and it fits all my stuff pluss my car abd my ladys stuff

Our storage unit was one of the many that have been broken into recently at this facility. The main gate doesn't close on its own anymore. I would advise anyone against renting a unit from this particular location.

Stacy was very friendly and very helpful

They just changed the hours to "increase security" (btw there is already a gate with an entry code, try putting up more cameras instead). Hours are now Mon-Fri 9:30am to 6:00pm and Sat-Sun 9:30am to 5:00pm. How in the hell do they expect people who work for a living to ever access their stuff! I will be changing storage companies as soon as possible! Also, doors are extremely difficult to open and shut, the sliding handle is rusted and barely moves. The front gate has a hard time opening and will sometimes stop in the middle until I enter my code again to force it open.

Great help in getting storage. Positive and friendly.

Good place and safe

Always nice from when I started my lease to paying every month.

Stacy was very helpful and accommodating with my last minute rental.

Stacy and Connie were very professional and helped me get a storage unit that is clean and secure. I will recommend them to my family and friends.

Great customer service skills and very friendly. Applaud with their professionalism in how they handle their customers.

Stacy was a great help, for my sister and I to get a unit.

Stacy was great & got us into a unit very fast.

I went to public storage i west valley cause I am an asst scout leader and i need some storage for all my scouting and camping stuff. Connie was very understanding and was very helpful and got me a unit really close to the front which is very appreciative cause I was worried I would end up in a hallway and some of my stuff would be a hassle to get in and out. I would recommend this location to other people because of the great service I received. THANKS AGAIN CONNIE!

My mom stores here. Stacy is absolutely awesome!

Stacy was very nice!!

Sometimes difficult to work with managers the storage doors are hard to open and shut often getting stuck I would rather suggest using another storage place than this one

I really like the security of the storage units, knowing that all my things are safe makes it easier to sleep at night!!! The manager Connie, provided me with exceptional customer service, by that I mean she handled everything in a great manner, we had a pretty bossy customer in there trying to but in the middle of Connie's scheduled appointments (mine and another's), he was being very pushy about getting his way she did a great job at explaining her priorities to her customers & assured the customer he'd be taken care of once her appointments were taken care of, he wasn't happy but like I said she made it right by doing what's right, FIRST!!! I would recommend your storage units to friends and family in the future for sure!!!

Es caro los encargados casi nunca están

Connie was great to work with and very helpful! Unfortunately, a few months in, someone broke into my unit and stole my bike along with some irreplaceable pictures and other valuables. Even though I paid monthly insurance on int, I was unable to get money from the company to replace my bike because this storage unit doesn't have a camera on the units themselves so they refused to see my case assuming I just forgot to put my lock on. Really disappointing and I'll never use them again.

We rented a unit when we decided to get our house ready to sell. Everything was fine and when we moved and were between houses, we rented a larger unit to store what wouldn't fit in the apartment. They charged us a lot more after the first 6 months had passed and really charged us a lot on the two units for 2 months. We were not sure when we could move into our brand new home until the end of the month and were not sure we could actually get out of both units by the 31st. We did and the next morning (Sept.1) I called and left a message that we were out of both units and to please call me if there was a problem. No call. My husband went there that morning to sweep out the units and was still there after the office should have opened. Tried to tell them that morning we were out but no one was there even though it was after 9:30. The next day we received a bill for $3.68 (no one has told us what that was for) that my husband stopped by on the third to pay. He told Stacey, the manager, that we were totally out. She hardly acknowledged him, but did not dispute that. On the 8th, I received an email that we were late paying on the biggest unit and owed them $182 for it. I called and talked to Connie who told me we had left a lock on the unit. I asked her why she had not called me on the 1st or why Stacey had not told my husband on the 3rd and she said that they were "busy." We had the lock off later that day. Had she called me on the 1st, I would have had the lock off within an hour or two. They have now sent us to collections for a problem that could have been easily solved and that we had no idea existed. This has left us angry and feeling like they purposely are trying to cheat us. Do not go to Public Storage.

Connie was very helpful to Us and we really appreciate her and her helpfulness

Kevin has been great . Very polite and a great amount o help

Easiest rental experience ever! Stacy and Barbara were friendly, patient and professional! I'll definitely be referring all my friends and family here! Thank you for such a nice transaction!

Connie is awesome great service

Connie and Stacy are amazing! I appreciate their compassion and professionalism. Online reservation was easy and I was in and out with my new unit in under an hour. I started filling it up right then. I recommended them in the past to family and they loved it as well. I will come here first for my storage needs. Thanks!

Good security

Great customer service! Connie was great to work with!

Lied to about move out date and was moving last 2 days. They locked rest of our stuff in there and deactivated the gate code and will only open it for $80 til tomorrow at 5pm... DISHONEST AND TRIES TO KEEP YOUR STUFF EVEN ON A SCHEDULED MOVE OUT!

Conie had great wonderful, professional customer service. She made us laugh and made us feel very safe with our belongings here. We loved her and her happy self. Very happy person and a great worker

I've rented in several storage facilities before, this was definitely the easiest and friendliest to get into. Connie is a gem.

Connie. Was a sweet lady who was. Very helpful. And professional Was a cheergul person loved her

From the first phone call reserving the unit A + service. Connie called scheduled my visit and everything went as discussed and in a very timely manner. We were in crisis situation and got the help we needed and great service to boot . WOULD definitely recommend Public Storage and Connie to anyone needing storage . THANKS AGAIN FOR EXCELLENT SERVICE .

It was good.

Connie and stacy were very helpful and very nice. They explained everything, and I am very satisfied with my experience.

Connie has awesome to work with! Pleasant attitude and great customer service!!

Quick and friendly answered all questions efficient.

Connie was great made it very easy and quick it was less then 8 min and she done it with a smile it was my first time renting a storage and connie made it easy as 123 custmer service was great and on point she covered it all connie your awesome

Solid service. Nice place. Have other family that use this place.

The facility is not only close and perfectly Suited for my needs riding around in the golf kart was awesome, Stacy and Connie were great!

Very efficient and knowledgeable with the information.

Awesome service! Connie was wonderful :)

Connie was super helpful and full of information. Great deal on storage too.

Connie was the best very informative and made things super easy for us in a rush . will defently be using you guys again

Connie was so accommodating and even stayed after hours she was very welcoming and throw with our paperwork and even tried to upsell

Connie and Stacy were AWESOME!

Connie and Stacy are very nice.

Friendly office staff! Stacy and Connie are awesome ladies to see

Very good service and very nice...

I had to switch to a larger storage unit at the last minute. Connie went out of her way to help me with it. She is an amazing employee and very friendly. Thank you Connie!

Kevin did awesome! Super upbeat and happy! Barbara did phenomenal too. Great prices great service!

Experice was great. Stacy was very friendly and helpful. Will recommend this location in the future.

Stacy is nice and nice place

Connie was great!

Stacy is the best it was a fun experience and the storage unit was nice and orange.

Very nice people Connie is very helpful will come back if needed

We have storage at this location and we are really appreciative to the managers in the office Connie & Stacy. We rented previously but moved out to another location due to prices rising every month. Connie & Stacy both talked to us and convinced us to come back for the convenience of the location as well as the Security for our business needs.

Stacy and the property was excellent and very friendly!

The lady Connie that run this public storage is nice friendly great place its secure well taken care of all recommend this storage to people's that I know for keeping my stuff safe thank you public storage and thanks again Connie

Convenient to interstate and local areas.

Stacy is great