Vanessa is the best. She helped me in such a timely manner and does so much around the facility.
This facility is insecure or perhaps just poorly managed. The facility alarm goes off randomly for hours on end for seemingly no reason. There are no onsite staff like many other facilities and no one employed there seem interested in quickly investigating issues when they arise. An example would be as I write this, the alarm has been sounding since 10pm last night (it is after 8am now). No one has been out to turn off the alarm or investigate if there is an actual issue.
This same scenario takes place multiple times a year. I do not recommend storing your belongings at this facility as it could be robbed and no one would respond or take action for literally several hours.
Vanessa is awesome! She is such a asset to your company. She the onltmy reason I am still a customer. Kudos!
She needs a raise. She goes over and beyond customer service. I'm glad I had a chance to meet her.
Vanessa was amazing with explaining the available options as we prepared to secure a rental storage. She was also super nice and courteous. Thank You
Always great service. Safe and climate controlled. Right now look for great Halloween 2024 pricing specials.
Fantastic customer service! Plus, the facility is well kept. Highly recommend!
We are happy with the front desk support. Ms. Vanessa is extremely cooperative and helpful. Thank you for excellence.
I have to say this is the best facility I’ve been too. It’s extremely clean, staff and management are super helpful and would definitely recommend this location to anyone!
Thanks Kyle for the great service!
Kyle made it incredibly simple to sign for a new unit!
Very Clean, climate controlled, super easy access.
I like the place and accessibility however the HEAT inside is unbearable. Every time I go in there I come out sweaty! They keep the thermostat above 80 and it cannot be changed locally. I will be moving very soon to a different storage place.
Armando at PS in Plano is a fantastic and nice guy. He always lend a helping hand. super professional always with a smile, RECOMMENDED!!
Nice and friendly staff, Kyle is a delight to deal with.
Great service! We have had a unit there for a couple of years. Recently downsized and the process was super easy and the staff really helpful!
They lie and steal your money.
Robert at the Headcecoxe office was very efficient and good to work with this afternoon.
I have been a customer for several months, the staff, especially Linda are exceptional, long hours and hot times do not change her attitude! Always a joy!
They are good and helpful. Nice people that day when I went there
It's been ridiculous with these people from the beginning which I'm not getting into but know this... $40 increase within few months without notice supposedly they sent an email. I ask why Linda stated it's in my contract.. lol
Linda is such a great help at assisting with the move in process and explaining how the storage garage is operated properly. My move out date went extremely smooth as well. 10/10 would recommend!
This place is great. Linda was so very helpful in everything we did. She is awesome. She had answers for everything and helped us save quite a bit of money. She is definitely a keeper.
Pricing went up over $100, and I've found same sized units for cheaper in the same facility. Despite moving out by the end of February they're still trying to charge us another months rent. Save your money and go elsewhere.
Linda was so easy to work with!
Stay away. These people are thieves.
They force you to purchase a lock. If you move in when they are not here and try to return the lock later (within the 30-day window), Linda from the office will tell you they can't.
Their pricing is a bait-and-switch. The first month rent is $1 instead of $30, but you pay a $29 admin fee. If you move in mid month and move out 2 weeks later, they'll attempt to charge you for the next month.
You can't access your stuff when you want. Past a certain time, you can't, so if your schedule or circumstances lead you to need something between 9pm and 6am, you're stuck.
Let's say the star is for cleanliness.
Prices are continually raised ever 3-4 months it’s getting ridiculous
Robin makes the storage process go so smooth and headache free. She is super friendly and keeps the property nicely kept. I would highly recommend doing business here.
Ebony provides EXCEPTIONAL SERVICE consistently!
DO NOT USE THIS PLACE FOR LONG TERM STORAGE!!
Pro: Super easy process to rent a space and friendly staff.
Con: When your 1 year rental cost is up, get ready for a 50-60% increase in your rental price.
Update: in the last 3 years, my rental amount has doubled. I don't see any improvements to the building. The last time i was in my unit EVERYTHING was covered in spider webs. I have never been late for a single payment and am set up on auto draft. I will be pulling my belongings out of the unit soon and I will never again use public storage for anything. I can't stand greedy, companies.
Really enjoyed my leasing sign up with Ebony. Incredibly friendly and great service- I highly recommend!
Ebony made my experience so wonderful! She was so helpful and kind! If you plan on storing here you should definitely ask for Ebony!
Ebony was amazing! She was super helpful and so sweet!!! If she isn't a manager, then she should be! She made my move in process so easy and wonderful. If you're moving into Public Storage, ask for Ebony!!!
Ms ebony was so nice and professional
Best service I have gotten in a long time
Ha5d to find someone there but when they were in it was very good.
Ebony was so helpful and fast setting everything up for me! Thanks so much!!
Been using this Public Storage for over a year since we have moved back to Texas. The staff have always been more than helpful and very friendly!! In particular at this location, Ebony went above and beyond for my Boyfriend and I as we are planning/getting ready to move into a house from our apartment and gave us some nice moving and packing tips and had such a positive and friendly attitude that I feel not very many people have now a days!!!!! She was amazing!!
Ebony was fantastic, knowledgeable. Very helpful, great personality. Best experience of all storage units I have dealt with. You are lucky to have her on your staff.
Great customer service from Ebony!
Shiela was very professional and friendly showed me vip courtesy thank you public storage
This place was AWESOME! Ebony, called me ahead, to confirm my reservation! She was EXTREMELY nice! I got there, she showed me all the units that were available, and which were easier to access! She was very friendly and informative! I had a GREAT experience!! Thanks Ebony!
Ebony has been helpful with transitioning from one storage to another. Also, I like how after I was here after 9pm she called me to let me know the times. She was friendly and customer service was way above par. It takes a talent to explain a negative positively.
I’ve dealt Ebony, she provided great service to get us started, highly recommend.
Ebony was extremely helpful and courteous! This is the second time she has helped me and she truly goes above and beyond to deliver a fantastic customer experience! Thank you, Ebony! -James Jackson
This location and the staff here are truly wonderful. That you Ms. Starla and Ebony for your honesty, kindness and humanity!