I got a unit today an I had to store my store I came in the office Greg helped me he was so pleasant and nice he showed me were my unit was helped me he was so kind
I recently moved into a unit at Public Storage and had an awesome experience thanks to one of the employees, Greg. From the moment I arrived, Greg went above and beyond to make sure everything was smooth and stress-free. He even fixed a section of concrete in my unit to make it available to move in—something he absolutely didn’t have to do, but did without hesitation. It’s rare to find someone that genuinely cares and goes the extra mile like that.
The facility itself is clean, secure, and well-maintained. Moving can be a hassle, but having someone like Greg on-site made all the difference. I’d definitely recommend this location to anyone looking for reliable storage with great customer service.
You pay a premium for climate controlled storage and 2/3 of the facility doesn’t work.
Floors 2 and 3 don’t have working climate control. This has been an issue for 3 weeks and no fix in sight. I responded to a survey asking for feedback, provided notes on this issue, was notified that they would be in touch, and no response. Spoke with front desk staff and both of them have put in multiple tickets to corporate and no update.
Ended up paying to move our entire unit from the 3rd floor to the 1st floor because it’s the only working system.
Storage units are really clean and spacious. We booked a unit and the overall surrounding and cleanliness was perfect. Greg is very professional, helpful and kind with all the procedure and the pricing is perfect.
Bryan was incredibly helpful and efficiently set me up, ensuring I was well-prepared for my visit. He took the time to familiarize me with the facility’s layout and promptly addressed any concerns or issues I may have had. The brand-new facility was spotlessly clean.
It it was not for Lucien at the Craig Ranch location,I would have been very disappointed. Lucien is a great professional, listens and kind. Public storage need more of him. This 5 stsr is for him. Not my other experience with Public Storage. Their phone agent sold me the higher price assuming it is the only one to get second month free. And that was not true. Also reserved the date without asking which date do I need it for. Then Public storage was not able to adjust the date had to cancel and make a new reservation online with the same offer at about $50 less.
Experience was amazing and great. Customer service was top tier. Definitely would recommend
Mac was fantastic to work with! She was clear about the process, super polite, and eager to help. The facility is extremely clean and easy to navigate. Great experience all around!
We needed space, and Crystal was so incredibly helpful! She is by far the BEST Public Storage Mgr we have ever run across! Kudos to her professionalism, passion and courtesy. They are lucky to have her!
Crystal is awesome! She went above and beyond to help the process! Very informative and showed me around and explained it all.
Crystal and Angela were perfect to work with! There was some confusion in my rental and they quickly got it resolved. They were awesome to work with!
Great location! Clean facility with easy access to storage room. Stacy explained everything in an easy to understand language.
Stacy gave me a friendly guid and comprehensive my bad English speaking. Nice and clean place.
Mr. Stacey helped me check into a great unit in a great location!
Nice clean facility and friendly staff. The only negative is that I received a notice of a rate increase of $6.50/mo (17.5%) after only having my unit for 3 months.
Stacy was very helpful and kind
Stacy was very personable, professional and knowledgeable. Answered all my questions without hesitation. Great asset for your company.
The units were very clean no rodents excellent customer service
The new location in McKinney near Craig Ranch is exceptionally clean with a lot of storage size options among the 1,200 total units in the building. And with Grand Opening price discounts this was more affordable than anticipated. Even though I had everything I need including contracting for space from guidance on the website, Stacy (the local Manager) gave an excellent personalized tour of the facility. Since the building is sealed with no external roll up doors, there is no chance of rodent intrusion. This is a good facility with good access provisions while maintaining high security level.
I was so pleased with my experience at Cube Smart! The facility is pristinely kept and Stacy, the store manager, was very up beat and happy! He took time to show me around the building, covered off important information that I needed, as well as answered all of my questions. He truly made my experience a great one! Thank you again!
Stacy is both a hoot and very thorough with the selection and explaining the recurring fees. The facility is spotless and obviously very well-maintained.
100% exceptional service by Stacy at CubeSmart - Craig Ranch Parkway, Plano TX.👏
Thank you so much Stacy for being solution based driven!
Your communication, your professionalism, and your kind heart is ALWAYS A PLUS especially when moving. Moving can be stressful.
Thanks for making the process easier than expected.
Stacy was absolutely amazing and help me secure the right size and space needed for my move!
Pleasant experience with Meshach, very helpful!!!
Meshach was very helpful and knowledgeable about any questions I had. He knows the business and can explain it very well! He had very good customer service. All in all 10/10 service will definitely be recommending to my friends and family!
Stacy and Meshach were so great to work with. The process was smooth working with them. I'd highly recommend using this facility. Its extremely nice and very cost effective.
Such a clean place and staff was so nice! It was my first time using a storage facility and was an amazing experience!
Mr. Stacy is very professional, patient and helpful.
Stacy got me set up quick and easy. Answered all my questions and gave me a tour of the facility. Great experience
Stacy is friendly, knowledgeable and provided great service. I also like the fact the facility is new and well kept.
Stacy was very nice and very helpful!
New facility, clean and good location. Stacy, the manager, is very nice and helpful. Fair pricing and I hope will stay that way. I highly recommend this place.
I just wished that he gave us one of the units closer to the elevator when there's still a lot that are available. Needs at least a couple more carts to be used by renters so moving will be quicker. Hard to maneuver the cart around those tiny end corners.
Stacy was so much of a help!! We reached out after the business hours and he was waiting for us because we called him on our way, not only that he showed us around and made the whole process fast and easy.
Thank you so much Stacy!!!
Stacy was fantastic at getting us the perfect unit. He was very helpful. Access is easy and the pricing is good. Hopefully they get more pull carts as the facility fills up.
Stacey, in the front office, is very helpful and patient. I had so many questions and he helped guide me through my best options for renting. He is responsive and great to work with!