Public Storage Self-Storage Units at 1507 East Beltway 8 S, Pasadena, TX
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 32/moSmall 5'x5'
$ 32/mo $40Best Price Label
- Climate Controlled
5'x5'Online only price$ 39/moSmall 5'x5'
$ 39/mo $48Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 51/moSmall 5'x10'
$ 51/mo $64Best Price Label
- Climate Controlled
5'x10'Online only price$ 54/moSmall 5'x10'
$ 54/mo $67Best Price Label
- Inside unit
- 1st Floor
10'x5'Online only price$ 60/moSmall 10'x5'
$ 60/mo $74Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 60/moSmall 5'x10'
$ 60/mo $75Best Price Label
- Outside unit
- Drive-up access
5'x12.5'Online only price$ 68/moSmall 5'x12.5'
$ 68/mo $84Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 83/moMedium 10'x10'
$ 83/mo $104Best Price Label
- Climate Controlled
10'x10'Online only price$ 97/moMedium 10'x10'
$ 97/mo $121Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 101/moMedium 10'x10'
$ 101/mo $126Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 127/moLarge 10'x15'
$ 127/mo $158Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 127/moLarge 10'x15'
$ 127/mo $158Best Price Label
- Climate Controlled
10'x20'Online only price$ 133/moLarge 10'x20'
$ 133/mo $166Best Price Label1 unit left!
- Climate Controlled
10'x20'Online only price$ 153/moLarge 10'x20'
$ 153/mo $191Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x20'Online only price$ 170/moLarge 10'x20'
$ 170/mo $212Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Pasadena Storage Units on Sam Houston Parkway
Pasadena self storage is conveniently located on TX-8 and the Sam Houston Tollway in the greater Houston metro area. Public Storage is the most trusted name in storage units. We offer wide-ranging sizes along with convenient hours to help you get organized.
This storage facility offers over 1,350 storage units for Houston Suburban Homes, in a wide variety of sizes. Our smaller 5x5 and 5x10 storage units are great for anyone storing fishing gear or aquatic equipment for a trip to nearby Trinity Bay. Try a 10x10 storage unit if you're moving or in between residences. These units can fit up to a two-bedroom apartment.
For bigger hauls, our 10x15 storage units and 10x20 storage units are perfect. If you're moving furniture or other oversized objects, we have outdoor units which offer drive-up access to your unit. Just drive through our keypad accessible gate, park in front of your door, and start unloading your possessions. No stairs involved.
Indoor climate controlled storage units comprise the majority of our offerings at this location. And if you need packing supplies for your job, we have bubble wrap, tape, and boxes available.
Stop by soon! Our courteous staff is here to assist you in overcoming clutter.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 831)
Katy very helpful made process easy that's the reason I rented here thank you Katy.
Came back today and today Katy was so busy but still so patient and kind I just appreciate how great she always is so glad to see her back here after she’s been gone too long!!!
Just got a storage today!!! Was helped by Katy and we got exactly what we wanted!
Katy was awesome!!! Thanks for making my move easier!
Manager Katy is attentive and helpful with customers at all times and makes sure all units are well maintained
Katy very cool awesome service will recommend this facility!
Just signed up for a storage. Very easy process and a pretty good price as well. There was no pressure to buy anything I did not need or want.
Wonderful service! Katy was great, helped us through the whole process.
Katy and ann were so helpful on my storage move in
Great service from Katy and Kaitlyn will recommend
Katy is a great multi tasker helping multiple people at one time great service hard worker
Very helpful team, clean facility.
Katilyn helped me with all my needs and made sure I knew exactly what I needed. She was awesome!
DO NOT, I REPEAT DO NOT GET A STORAGE UNIT HERE. I'VE HAD THIS UNIT LESS THAN 1 YEAR AND ALREADY THEY ARE INCREASING THE PRICE TWICE ON ME. VERY UNPROFESSIONAL AND THEY JUST WANT TO GET YOU IN WITH A NICE INTRODUCTORY RATE, AND BAM LESS THAN A YEAR LATER YOU ARE PAYING DOUBLE.
Katy provided great and fast service, we needed a unit today and she put us in quickly. Very informative. Thank you Katy for your great service!
Katy was fast and friendly with renting my storage thank you!!
Katy has great customer service and very helpful! Recomend 10/10
Both ladies were a pleasure to do business with
Katy was so helpful and professional loved the service here
Kaitlyn I think her name is was awesome awesome awesome!!!!! She was very helpful with my questions and even went outta her way to make sure my needs where handled. Perfect example of excellent customer service. I will definitely recommend this place to anyone in need of this type of service.
So clean and nice employees!!
I went to get a quote here, and Jennifer Ayala assisted me. She was so nice and she answered all my questions. Star performance and great example of good customer service.
Katilyn is great help! From start to end! Made my move so much smoother!
Was clean very nice the help was great polite and very helpful highly recommend this location
I had the best experience thanks to Katilyn! She helped me with everything great customer service all around! Thank you so much Katilyn!
Kaitlyn is the sweetest girl. She's very good at what she does
I came into Public storage today and I got helped by Kaitlyn. Great service and very helpful!
Kaitlyn was very helpful !!! Super nice employees.
Kaitlyn was very helpful in assisting me with my first storage unit as it was my first time getting one and her customer service was amazing she even was able to point me in the right direction to where my storage unit when I kept getting lost
Jennifer was very helpful with my questions and committed to her work! I had a few questions to ask and even during busy hours and this heat, she was patient and very professional. Beyond perfect customer service. I will definitely recommend people out here for services. Great job!
Sara and katilyn were great help
Marilyn and Sara were wonderful and helped me with gate code
Son muy grandes las bodegas de el storage y muy buen servicio de la administración
Great job misty
Misty was a great help today! Thanks!
Misty helped me get my app up and running again. Thanks so much!
Thank you Katy even though her arm is broken she still helped me get out the gate. Thank you!
Misty was super helpful today
Misty was AMAZING today! She was sooo helpful..
Misty was such a help with My app today
Misty was such a great help today!
Byrd and Katy were an awesome help with my unit Thank You!
Sherry was awesome!! Very informative !
Sherri was amazing at explaining everything! So kind as well 😊
We had an advanced signing, and no one was there to let us in. Then they changed the unit on us because the entry gate door was broken. They moved this into another area and gave us a deal because of all the headaches. Huh, We finally got our rental unit in the very back, in the very corner, the very opposite side of the entry door. A very long walk from front door space. Avery long walk .... Boo.
Katy was a great help when I needed another smaller unit thanks so much
Good so far!
Katy and Sheri great service
Katy was an awesome manager helped me transfer to a right size unit after driving from Miami! Ty Katy!
Katy is the person to see as she is very helpful and very kind. Thank you public storage.
Katy was so great working with multiple people at the same time super professional would highly recommend renting here ask for Katy
Rachel and Katy were spectacular helping me great customer service!!
ABSOLUTELY INCREDIBLE SERVICE. THE TEAM IS ABSOLUTELY AMAZING KATY, RACHEL, AMELIA,!!! I HIGHLY RECOMMEND THEM!!! HURRY IN BECAUSE SPACES ARE RUNNING OUT!!
Katy was very helpful with a last minute rental I appreciate her very much
Katy, was excellent as explain the complete process and had great communication and understanding on helping me with getting a storage that was right for me
Ms. Sherri was so helpful! I found my storage unit so quickly by the direction she gave & she was super nice & quick
Katy Washington a great hello renting today
Jenn was so amazing great help kind generous showed me my unit broke it all down for me great worker definitely recommend people out here for services
Katy did an amazing job and helped us while being bombarded with multiple customers
Every time I come here Katy is happy and smiling she really brightens my day I am a happy customer here with her and the facility is always clean and nice. 5 stars
Katy is so sweet and understanding I just appreciate her so much!
Got my first storage here because of the great deals and had questions and Katy gave great customer service and answered all my questions politely and showed me what I needed to know! Thanks Katy!
Katy was helpful and toured me the property Would recommend
Sara was very knowledgeable and very professional at what she is doing. Thanks so much.
Sherri helped me out so greatly in getting a unit and making sure everything was taken care of correctly!!! Super kind, funny, warm and welcoming lady 😁 I hope she's there everytime I need assistance
Sherri & Jennifer were so helpful very polite and friendly great customer.
Katy and Sherri were both awesome. Sherri had wonderful customer service skills. Katy went above and beyond to make our day easier with renting a storage. Thank you ladies for an awesome experience. I am so happy to have rented here.
This is such a nice storage facility. Very secure. Sara helped me and showed me around. I asked lots of questions and Sara knew all the answers .
Sherri & Katy awesome experience and good communication if this had a 10 star rating i would put 10 with no hesitation.
Katy is always so helpful with my concerns here I thank her and Sherri for always caring about my situation!
Sara was great and very customer servicey
Sherri was very helpful and actually Corrected the error for doing the set up over the phone I really appreciate the help
Sherri helped my husband I get a unit she was in office with Katy they were happy and laughing this is a great place to rent a storage
Sherri & Katy was very helpful great customer service.
Katy and Sherri make a great team and were a great help getting me a storage I needed thank you ladies
Katy really went out of her way to help me during this rough time. Sherri was very nice as well. Would recommend to everyone to come see these ladies!
Katy and Sherri are great! Right when I walked in I was greeted with warm hello’s and smiles. Katy was super helpful and provided the information that I needed about the location and the locks. I really like how secure the building is and I do mean SECURE. Not only do you need a code for the gate, you need one for the door and elevator.
Katy D. at the front desk was the best
Katy has always always been such a good help! Always willing to help anyway possible always in a good mood and goes above and beyond to make sure everything is ok with my storage! Thank you Katy so so much!!!!
Katy is 5 star chick. She is focused, on task. It is evident in her work ethic. Update back today and Katy is awesome again!!!
Katy was so helpful today was very busy in office but promptly helped my husband and I as soon as she could Love coming here she’s always so great!
So I initially tried renting here. But after coming up here 3 times in the same day and repeated unanswered calls or even a call back. I finally got transferred to the location down the street at Spencer and if it wasn’t for Misty and her help, patience, and absolutely amazing politeness I WOULD NOT have rented with you! But because of her actions I stayed. Thanks again Misty for all your help!
Katy really was awesome. Would recommend this this location.
Katy was great with my move in
Katy is a great manager helped me through rental
Katy gave excellent quick service, and explained where the unit would be, and showed demo's of the sizes for me. Amazing help. Thank you!
Mrs. Sherri was agent who assisted us. Needless to say the service was outstanding and helpful, patience and informative.
Carts are all in use by one person. Men's bathroom always out of order. Super hard to pull up to key pads. Just seems they want to make things difficult. Won't let you use other exit doors to unload closer to your unit
Katyand Sherri were very professional and helped alot, thank you
Katy was an exceptional help with helping me install the app and with my unit today.
Katy was very nice. Thank her for help
Right after I reserved a storage unit online, Sherri gave me a courtesy call to inform me that they are often out on the property assisting others and showing units so then asked me the time I thought I’d stop by to make sure someone would be available and ready to assist me on my arrival. I hadn’t thought of a specific time but I gave her a time and sure enough I was assisted promptly by Katy upon my arrival. I hadn’t had someone as thoughtful before when renting a storage or even renting a moving truck! And found it very professional and useful to call me before to make arrangements. Sherri and Katy were SUPER accommodating, professional, friendly and kind. They are truly a great duo who both assisted me while there and I appreciate their time and assistance. Just my few cents ☺️
Sherri & Katy are best
Katy and Sherri are super awesome and helped me with my storage unit rental process, fast and easy!!! Come check them out!
Katy and Sherri were a great help with my rental
Sherri & Katy are wonderful
Katy and Sheri were awesome great service and attitude
Katy and Sherri were spectacular with my second unit. They work very well together great team work!!!!
Was actually there to clean out a storage unit that I'd won in an auction. The staff was exceptional
Katy went above and beyond to help us out with our storage. Amazing job!!!!
Sherri was very helpful and explained everything perfectly. I am extremely satisfied with the customer service given and she was transparent in all aspects of use of storage unit and fees.
Katy was an awesome help with my rental.
I was well greeted at the door and sherri helped me get a great unit and affordable and explained all the details supper helpful would definitely go back to this storage
Sherri and Katy were so helpful,amazing and wonderful I would always recommend this property to everyone
Katy patient and good listener!Hard worker to achieve the customers goal,!Super referr others too public storage!Great work! Thanks!
Sherri is more than helpful! I came in with questions and a situation and Sherri exceeded my expectations and I am more than impressed at her process which was lightning fast as she spoke eloquently and with such clarity. I now understand Public Storage from a business perspective. This was one of my best experiences with customer service at it's finest! Thank You Sherri! You're Such A Delight & An Asset. Again, Thank You Public Storage for Sherri!
So far so good, got my unit online and the customer service was great when I came in to do paperwork
Katy helped me restore my reservation was very helpful in my time of storage needs.
Katy was awesome help with my unit
Rented my space online got everything I needed online contact free 100% very clean and the staff are very respectful and great at helping truly recommend this rental place to anyone
Katy and Sherri were wonderful and made this transfer process! Definitely recommend!
So impolite and unhelpful.
Sherri was awesome, had some issues and she jumped to the rescue. Thanks Sherri!
Perfect assistance and great communication. Katy and Sheri gave great customer service.
Katy, Sherri and Jenn were extremely friendly and very helpful in explaining everything to me. Made my first foray into storage rental smooth and easy. Thanks so much.
Awesome customer service!! Really helpful! A+++ customer service! Thank you Sherri!
Katy was very patient and helpful. Thanks for everything
I was late to my appointment but they were so great and friendly and gave me all the information I needed.
Great experience at this location! Katy was very friendly and efficient!! Best experience getting a storage unit...
Sherri and Katy are wonderful best customer service ever.
Katy and Sherri were great
Sherri and Katy gave me all the information I needed and very helpful super friendly
Katie was very helpful and professional
Katy and Sherri were very hopeful
Katy helped me with getting my storage unit. She was very informative and helped very well.
Please go here to store and ask for katy she is very helpful
Shaerri was awesome… and very pleasant thanks a million.
Sherri was great, smooth and easy service
Katy and Sherri were the best!
great service an good attitude highly recommended
Very clean, no pests!! Convenient and helpful with complementary cart thingy to use. Made our move so smooth!
Katy was so amazing she helped me sooooo much with a great storage unit and has beeen sooo amazing such funny personality I had great experience!
Katy helped me out as my property was closed thank you katy
Katy helped us after hours and we drove very far to get here so very grateful for all of her help
So happy Katy was here working late to help us purchase a new lock what a life saver!!
Katy gave a 5 service and was very nice
Mrs. Sherri is awesome. Great customer service.
Sherri was very helpful great customer.
Katy was amazing. Everyone should go speak to her for a storage unit!
Katy was a great help
Sherri was very helpful great customer service.
Sherri and Katy were a perfect help with my unit thank you
Ms.Sherri helped me get my unit today, she was very helpful and commited to her work! Thank y’all for assistance!
Katy was great thank you for service
Katy and Jen are amazing people thank you for helping me through one of the worst time in my life
Katy was great help this morning and yesterday Jennifer helped me out so much.
The Manager is very nice and helpful
Sherri and Jennifer were very nice and happy to help us
Very welconing and helpful
Susan, Katy & Jen were so helpful today. Fast easy & explained everything so thoroughly. 👌
Katy n Sherri are awesome they stayed late to help us rent our storage. Best service
Katy and Sherri are so appreciated for helping us late get our unit thank you so much
Katy and Sherri were very helpful this morning thankyou for great service
Sherri and Katy are always very helpful great customer service. Always goes above and beyond. Would recommend this public storage.
Sherri and Katy helped us with our move out great people
Thank you so much Katy gratis service and helped a lot with my english gracias!
Katy was a great person to rent with she is appreciated!! Awesome work!
When I first got my storage unit it was $24, this was apparently an introductory price. Public storage never made me aware of that, and they soon doubled it to $48. Now they are attempting to raise it to $60 which is above average for the area
Byrd is great the only one in here i’m soooo thankful
Great people n great place the second floor is hot wish they would turn the ac up a lil bit but. U know.
Very friendly staff sherri was very helpful and nice
Do you want great excellent help with finding a storage space.Contact Sherri or Suzanne.They were amazing at assisting my needs for storage. Very friendly,skillful customer service. Thank you!!!! Very much recommended!!!!!
Still new to me Can't seem to keep employees
Katy and Sherri were great help for myself and mom renting renting two big units and walking us through everything. Thank you girls!
Katy helped me through my online rental after compliments about me not being looking old enough to have a 29 year old! Thank you!
Byrd was amazing and made the whole process run very smoothly!
Kasey was so sweet and helpful! Thank you so much! I definitely recommend this location!!
Sherri was so very helpful ! She clocked back in from her break to help us get set up with our unit! Definitely recommend !!
Very helpful with setting up the unit! Clocked in from her break to get me and my daughter set up
Great staff and easy process to get a storage room.
Katy and Jenn helped me out forgot my drivers license they called me and I was able to pick it up great service
Katy was the best, loved her concern for others and the knowledge she has bestowed on me. Go Steelers
Katy was amazing!
Nice, clean from what I seen and big. Staff person was very nice and helpful. Explain things and showed us the storage. I gave it a 3 star because they are trying to make me pay for storage I never had used.
good customer service, good communication
Katy was awesome she helped get a storage at a different location
Sherri & Katy were very helpful helping me with my rental. Great customer service.
Katy was super nice friendly and helpful!!
Katy was super helpful in a stressful situation I was in tears and she helped so much Byrd helped too he was training and good
Sherri & Katy were very helpful great customer service.
Katy helped out get my unit and glad she helped me
Amazing awesome experience With Ms. Sherri thank yous
Sherri gave us awesome customer service and has an amazing personality! Thank you so much!
Katy helped me find a close unit to the elevator thank you
Katy was awesome at helping me with everything I needed.
Ms Katy had excellent customer service
Katy was very helpful
Katy was an outstanding customer service even after she was closed knew was emergency situation and still helped us rent a unit Friendly and outgoing also just very humble and nice and I will recommend public storage to anyone only because of ma Katy thank her so much
Katy was very nice and helpful and helped us find a unit the right size to fit everything we need
Katy was nice and helped us find a good size storage and even working alone helped
Katy was cheerful, helpful and I had a great experience. Thank you!
My grandmother was trying to find a storage place to store her belongings and came across this places she found online. The associate on the phone that helped her, did not notify us that the storage was on the third floor. My grandmother has a back issue that does not allow her to do this much walking. When this was discovered, we went to the office the next morning. We arrived at opening time, 9:30am, and the front personnel did not arrive until 9:45 am. Once entering, we asked the front desk to see if it would be possible to get a different storage on the first floor after explaing her condition. At first the front desk was helpful and understanding. We had a storage picked and started discussing the charges. She immediately stated that we would not get the $1 promotional anymore due to us having to transfer. She then stated that "we won't give you your money back" and would need to pay the full locker amount with none of the previous payment refunded or put to the new amount. After this, she stated there was nothing she could do for us, and placed the Customer service information sign on the desk and walked away. Upon calling customer service, she stated to the personnel on the phone that "..I didn't even get that far..". She then made it a purpose to ask the other women who had to help us, "you could not do the $1 charge, right?" After, the whole dispute. We felt she was bluntly rude, disrespectful, and not customer forward. She then went on to state that if we had gotten the transaction done earlier, we could of had the trolleys to help us unload. She also kept saying that because today was auction day, it was already stressful enough. I do not see how this corresponded with any of our transaction conversation. This is our first time using this service and more than likely our last.
I was picking up an auction unit online Susie and Jennifer were very helpful and made the process very easy everything was ready we met at the unit and cleaned it out the same day. There was a irate customer in front of us giving them a hard time over something that’s beyond their control what I can see they were following company guidelines and they were upset standing there arms folded and saying profanity because they couldn’t get a special of some sort . I was very happy with the service I had today very nice and professional staff thank you ladies !
Well me and my son were here at this location today needed to get a few thing into storage. I made a reservation spoke to Susie and Jennifer helped me complete my rental. They were both nice good customer service nice attitude and attentive thank you both Jennifer and Susie !!! Keep up the positive vibes!!!
Sherry was very helpful,answered all my questions. 😁
Sherri and Katy are wonderful and have great customer service.
Katy and Jenn were very nice adding my third unit thank you
Katy helped a lot!
Katy was super helpful!
Katy was very nice but insisted that i give her a 5 star review just because. She didn't take me seriously when i told her how my name is pronounced and she was holding in her laughter when i expressed how i felt about that. As for the storage place, there were only a few cars loading things but all the dollys were taken so the wait was annoying but manageable.
Katy was a great help with erental process
Katy was very helpful and I'm satisfied.
Katy was very helpful and the service was quick
Katy was helpful with my rental thank you
Katy ! 😊😊
Katy was awesome great service
Sherie and Katie were very nice, helpful and friendly. Very good customer service!
Katy helped with my moms rental. Her and Sherri were very helpful and cheerful.
Got help with the wonderful Sherry really appreciate her very helpful very fast process very appreciate it five star for this location💫
Katy helped me with my auction buy I appreciate her professionalism
Katy was very informative and helpful quickly got everything done very satisfied
Katy was amazing ☺️
Katy was an amazing helper and was super friendly to answer any questions we had!
Susie is very nice and helpful
Katy and Susie thank you for service
All the reviews sound fake and rehearsed. The lady that lives on site is very rude and condescending.
Will not do business. Gate is broken and have no access to building.
Katy was great. Got us the best rate on a 10x10. Fast service and easy to work with.
Katy was very helpful really do appreciate her customer service!!! Katy was great with helping me with my bill.
Came to Public Storage and Ms.Sherri was very helpful in each and every way explaining every details down to the insurance and policy will for sure recommend her to friends and family lucky to have her as an employee
Katy and Sherri were great with my rental thank you so much!
Katy was very helpful renting my unit.
Was great!!! Thanks for your service
Sherri & Suzzy provided great customer service/ professionalism. Answered every question with a great spirits.
Sherri was great to work with.
I had a appointment at the property unfortunately no one was there and I thought I was going to be stranded but, Sherri herself has help me through the whole process on the phone before leaving the property I was able to access my gate code along with my door storage unit. I appreciate her kind words and her care with walking me through the whole process!! It was really easy. The Property itself was very clean and easy to understand. my storage unit was the exact size that I was looking for. Thank you Again Sherri and public storage for allowing me to access my Unit.
Suzie and Sherri were very helpful. Great customer service.
Katy was awesome!!!
Katy is amazing thank her for great customer service
She can get a ten star messing with me. Katy is amazing 😍
Katy was wonderful setup my account quick and stress free.
Katy and Susie are very friendly at the front desk. Prices are great and the facility is really clean.
Outstanding service!!! Sheri you are awesome!!!!
Great service from Katy. Quick and smooth process to get a storage unit. There’s lots of security to protect your items.
Thank you Katy for your customer service!!!
Katy is amazing ! Super duper helpful and patient !!
Quick customer service and plenty of units available
Katy helped me move in with my erental
Katy and Sherri went above and beyond today taking care of me!
Katie helped us out renting at another property! She showed us the size before renting ! This place is amazing and they have great deals as walk in and online!!!!
Awesome experience, great service. Got helped from Katy and Susie. A++
Katy was amazing and appreciate the professionalism.
Went to this location today and Susie helped me she was very polite and explained the move in process easily.I give this young lady more than 5 stars she’s great very positive attitude and professional thank you !!!!!!
Hello my name is Jamie and I am a tenant here renting a storage unit Mrs Katie I think she’s the manager I’m not for sure but she is so wonderful she has a wonderful customer service she’s very fast pace she’s very intelligent and I think she needs to get recognized for all of her good duties that she does for everybody please put a review on her because she is the best ever
Katy helped me so much! Love her customer service. Susie was in office helping me as well! Thank them so much!
Sherrie and Susie were very helpful and informative. Thank you highly recommend it.
Katy and Cherri were very helpful with getting me set up on my first unit!
Susie and katy are great with my transfer. Thank you.
Just got off the phone Susie was very helpful!!👍👍👍
Susie was awesome very polite and nice! Was there last week I transferred to another unit she explained everything in detail thanks keep up the great work!!!!!
Victoria gave me great customer service really recommend (:
Victoria was very helpful she answered all my questions and explained everything to me I needed to know thank you so much really recommend public storage and Victoria (:
Katy and Sherri were real friendly and helpful helping me get a storage unit. Process was fast and easy
Katy was excellent thank her for everything
Katy, offer great customer service very please to have stop by.
Katy and Victoria were extremely helpful in helping us pick out the right storage unit for the things we needed to store during the process of our move across Houston.
Sherry was very helpful
Thanks Sherri! She was so informative and attentive!
katy Great Help - very nice and friendly easy and fast renting. came back great service again with Victoria and katy thats why i came back
Katy was very helpful!
Sherri,Victoria,and katy are amazing and VERY helpful. I recommend you bring your every storage needs here
Katy helped us move units from another property very helpful.
Awesome place very nice and clean Katy was very sweet in helping me find a unit. I highly recommend for storage
Katy was very helpful with my rental I appreciate her working hard to get me the deal I signed up for thank you katy
Katy and Sherri were wonderful helpful fast would recommend to anyone!
Katy gave me great customer service and I will recommend her to anyone. Thanks so much for your help.
Katy was really cool and a great help
Katy was very nice, professional. Nice place. Went to 3320 location 1st but didn't care for the reps. didn't help as much as Katy. Thank you Katy.
Katy was amazing
Katy was awesome
I have seven units here at Public Storage sense they took over CubeSmart. I need to tell you about the property manager Katy. She is amazing he has helped me with problems with my account. She is always helpful with a smile when I am having an issue. I wish you had two or three more of her working here. Good job Katy!!!!
Katie was great awsome custerer service.
Katy and sherry
Katy and sherry
Katy is the best thing to happen to this property thank ful for her
Katy and sherri wer a massive help getting me what I needed in such a short notice. I appreciate the speedy help
Katie was exalent today very curtiose and helpful
Sherri was aexcellent and great at everything she did. We need more people like her.
Katy was very helpful today also got me the best deal thank u Katy for making this better for me
Katie was very helpful in setting my storage unit up today 😁
Sherri and Katy were grate
Katy helped me out today, excellent service 👍👍
Katy and Victoria are awesome.
Mrs.Sherri and mrs.Katy were amazing! They helped my mother out with everything they took the time with her figuring out everything also from understanding the documents to helping her with the app couldn’t thank them enough!
Katy was super awesome! Very friendly! Great customer service.
Katy went above and beyond to get my rental for me for move in same day great employee thanks
Katy was very upbeat and super helpful throughout our reservation process. Excellent customer service and the facility looks very clean and secure.
Katy was a great help.
I went to this location today not sure what I was getting into but Mario who was working helped me, he was informative and assuring. Thanks Mario.
Katy excellent service
Phenomenal customer service. Thank You Katy. For your support and time. She was very knowledgeable about this property. Answered all my questions. I definitely recommend this place. You have the option to have a Climate control unit or not. Im so happy with the upgrades this location has made.
Katy was an amazing rep and helped us out alot
Katy was awsome!!!
KATY IS THE BEST! EXCELLENT SERVICE. I love her. Very professional!
Katy was very helpful fixing my door on unit! Great service!
Victoria was amazing!
Thank you Katy
Katy is such a sweet person. Helped us with our storage needs. She is very knowledgeable about the business. I appreciate all her help.
Katy is the best! Friendly, helpful and great sense of humor!! Would highly recommend.For sure the best customer service in town!
Victoria was very helpful and kind I was undecided on what size unit to get and she answered all my questions and helped me get the right size for me (:
Victoria was helpful and respectful. I struggled at other public storages but she was the most helpful .
Katy helped me rent my unit thank you!!!
Katy was amazing
Katy and Victoria were very very helpful and I am very satisfied!!
Katy was very helpful she answer all the questions I have and help me switch to a bigger storage unit. I recommend this storage units they are always nice and help you in everything that you need.
Katy was very helpful, my unit would not open and she helped me sort everything out very quickly
Katy was wonderful 20 stars if i could very good customer service
Katie and Victoria were very helpful very nice answered all my questions and concerns. Thank you girls you made my day!
Not As Attentive During My Lease. Great & Relaxed & Went Above To Get Me A Space On The Floor I Preferred & With A Roll Up Door!
Victoria was soooo nice!!! :) thank you public storage
Katy went out of her way to help me get in very pleased thank you
Katy helped me get the last storage space for my RV
Katy was very friendly and helped me with any questions I had
Priscilla was so helpful with assisting us on renting a unit, gave us the best deal around the area , and helped with any questions we had .
Great service priscilla
Katy was a tremendously helpful in switching storage units. Would highly recommend coming to this public storage facility.
Katy did a great job and provided good information and customer service on helping me purchase a storage unit
Everything was good with her help
Katy was really helpful with me getting my first unit definitely recommend
She did an excellent job ☺️
Katy was super helpful.
Keith was Awesome great customer service
Katy did great, quick and easy
Katy did a great job checking me in. Made it as fast as possible.
Katy and Nikki found my unit unlocked and promptly told me about it Thank you.
Katy was awesome
Today at Public Storage Katy did absolutely everything in her power to help me. Definitely will keep doing business with them. Never have any problems.
Katy was outside cleaning this property saw me moving my stuff alone came through and helped. Love her!!!
Katy helped me out well getting a space I needed.
Rachel was awesome
Katy helped out so much great service. Highly recommend this location.
Katy is great. Customer service was awesome.
Katy was so helpful with my moving out! She is amazing!!!!
Katy was awesome! Quick and easy service!
Katy was Awesome. In and out ! Thank you !
Katy helped me after hours hours with my lock situation. Thank you!
Katy was very friendly and helpful
Katy was very helpful good customer service
Katy helped me with my payment and was very processional....thank you very much for your help
Katie gave me exceptional service I love her
Katy was very help and on time. Great experience!
Katy helped me get storage and Rachel and Sam at the other property were great service too. Katy stayed late on her birthday
Katy was amazing super friendly saw balloons and noticed she was celebrating her birthday as well very helpful with information and finding me the right size room to fit everything i was moving in! I highly recommend coming in and checking out this location ask for katy she was awesome…
Katy was extremely helpful on my options in renting a unit at this facility, it was a seamless process even though I showed up right before closing on a very busy day. She definitely gave five star service.
Great Customer Service 👍🏼
Katy helped me find my unit and download app
Amazing customer service, we transferred to a different unit easy!
Kate was very helpful thanks
Katy and Nikki are awesome! Very professional! This property is immaculate! Highly recommend!
Katy helped me into my rental very helpful and nice!
Katy is wonderful!!
Katy really cool
Katy is awesome!!
Katy helped me with my rental. Thank you so much!! Nikki took my payment. And Natalie was great as well.
I was pleasantly helped by Priscilla, who took time at the end of her shift to answer all of my (many) questions. SHE WAS VERY KNOWLEDGEABLE OF THE FACILITY AND THE PROCESS. if anyone has storage needs this site is the one to use. HJC
Katy was outstanding!!!!!!!!
Katy helped me so much!! She found my keys! Awesome service!
Nicki and Katy were great! Done by the book! It was a very great experience!
Katy was so helpful so was Nikki thank you for your help-!
Customer service was just what you want. Keep up the good work.
Katy did a great job explaining everything. It made the whole process a whole lot easier
Katy was helpful thank you so much!! Nikki was awesome as well!
Thank you Katy and Nikki for all your help!!
Update: Katie called me and updated me that the problem has been resolved. Great customer service. The men's room has been out of order for the last 4 months... Why are the restrooms always locked on the inside of a secured area?
Great customer service! Katy was very informative! Would recommend this location!
Katie was awesome
Mrs Katy returned my call promptly and and was able to help me out in a very desperate time for me.She was very professional and understanding of my situation. Myself having worked 6yrs in the storage industry was very impressed with her customer service.
Katie was amazing!!!!
Katy was awesome she stayed late helping me with my online rental
Katy was super helpful, it was fast and easy
My storage unit got broken into this week and no one seems to cares about it there. I’m trying to get my stuff back and have been trying to get answers and no one can tell me anything. Only rented here for 2 months and this is what happens. It’s ridiculous. If I could give it no stars I would. Don’t rent here because obviously there’s no type of assurance that your stuff will be safe.
Katy made my transfer smooth and easy thank you so much Katy.
They are a great place
Jaida and Katy did an awesome job working with me on renting my unit and giving me all the info I needed. Absolutely no problems and I'll keep using them.
Katy was very helpful, friendly & willing to help with everything i needed! Give this lady a huge raise!!
Katy was very helpful and gave me very insightful information I didn’t know about regarding storages. Great customer service.
Katy was really hopeful an very knowledgeable of her work.
Katie set me up with a new storage unit- very quick and easy to do….great service, highly recommend!!
Katy was good excellent !!
Katy was very helpful, today. Excellent service.
Thank you so much Ilinan and Katy for the great service and hospitality during the vacating!
Katy was very helpfull
Thank you Katy for helping me this morning
Katy is awesome!! I stopped in to check on open parking for a utility trailer. Katy was very knowledgeable and made suggestions to help me. I will be back to this location soon.
Katy helped me with my code. I rented online and it told me to go show my ID.p
Katy was a great help getting my second unit set up!
Thank you Katy for helping me get my deceased Father's things and helping so much. Katy you are a blessing and I appreciate you
Katy is cool thank you for the service
Katy was very helpful!
Katy and Iliana SUPER NICE AND GAVE THE BEST SERVICE IVE EVER HAD !!!
Katy had great customer service Iliana was busy on phone working hard thank you for great service At rental.
Muy buen servicio al cliente! Katy nos explicó todo muy bien!! E Iliana estaba muy atenta para traducir!!
Katy is the shhhizznit. Thank you for staying late!!
Katy was super informative and helpful thank you for staying late
Katy got me in a unit quick and easy. Very nice.
Katy was super helpful and kind!
Katy changed my autopay and recieved great service today!
Fast friendly service. .
Ms Katy was fabulous n kind great customer service!!
Katy is awesome, she was very helpful in helping me with the process. A pleasant experience. Many thanks.
Katy, great person. Friendly and quick to get to my needs.
Katy was absolutely wonderful and very helpful!
Great service, Katy she is awesome very helpful and informative
Katy : very professional, very helpful, kind and helpful!!
Katy was super helpful most wonderful service
Katy was kind and had answers for all my questions.
Great service 👍🏻 By katy
Very friendly and made the process quick & easy
Katy was so much help , I appreciate the great service ! Everything went well and the property looks good , thank you .
Katy is helping me with refund thank you so much!
Katy did an awesome job. I was in and out so I appreciate her help.
Great customer service!
Katy was super helpful! Great customer service!
Katy was awesome great customer service very friendly and helpful made my move in process smooth and easy
Thank you to Katie. A big help.
Katy was great excellent customer service! She's so busy and still so helpful!
The new manager Katy was a big help. She is very responsive and has great customer service. She made my move out process easy and convenient. thanks!
Katy was so helpful! Great service.
Katy was very nice and helpful great staff
Katy stayed late to help me get checked in.
Katy and Kendall greeted me the second I walked in. Very knowledgeable and answered every question I had. Great customer service. I will be recommending this location to everyone.
Ms.Katy is very nice and helpful.
Katy was very busy but still was able to help my wife get our codes and others were being rude but she was working really hard and I appreciate it.
Katy is Wonderful. Opened up early to help me out!!
Katy was very helpful!! Thank you for your customer service!
Katy was great preson with a lot of information that I needed. Will be renting unit Tuesday 5/18/2021. Cynthia Aguilar
Katy is an awesome manager. She helped us vacate smoothly when we needed too. She is very friendly and very helpful.
no tienen personal que hablen español y no podemos comunicarnos con ellos si tenemos una duda , y no contestan el teléfono
Every customer wants Excellent customer service. Thats Exactly What Cici provided.Thank you Cici, you deserve a raise.
Went above and beyond to accommodate my new rental unit. CiCi is FAMOUS!
Customer service was EXCELLENT...the manager is nice and quick. Cici deserves 10 stars!
Great service! Thank you Cici
This lady has made my day. I’m running late and I need to buy a small box to ship something to my mom. They’re not open yet but when I approach the door the property manager assisted me with no issues at all! Took her 2 minutes to get on my way! Thank you Ms.Cici
Great friendly staff cici an Xavier are a excellent help I recommend this location to everyone
Wow the guy that I spoke to was 100% great. I like this place and wish all places were like this.
My son and my men
I just love cici! She’s so helpful and respectful whenever I need anything. Always goes above and beyond to make sure the property is well tended to.
Love the this location! The manger cici is such a great help . The property is clean and the staff is very friendly and helpful.
Property manger cici was very helpful !!
Awesome service and great manager! Cece is the best at public storage in Pasadena. She went above and beyond and she made sure we were taken care of. I highly recommend her and public storage for all of your storage needs!
Cici Was the GREATEST.
Cici was great and she was very helpful
Worst place to rent storage unit the manager Cici and district manager Andrea unavailable on a Saturday to assist with new storage unit and services I was told I had to visit the facility to do the rental of the 1st month for a $1 its a joke i couldn't access gate to enter properly to unload my uhaul and was hung up and put on hold when called customer service support they let me into gate then wanted me to wait til 9:30 for property manager to get to work to resolve gate entrance paid $70.29 on Friday couldn't move in storage had no access into gate was charged another day for the uhaul since I couldn't unload truck then finally got out of gate rented a storage at another facility unloaded truck finally after 4 hours went back to get refunded and they didn't want to do the refund and supposedly im to get storage for only lock today for $21 for lock and is not credited to account when called back now its going to take 7 to 10 days for refund and not even sure what is going to be refunded!!! Unacceptable!!!!! The manager stated they just got new building and they were supposed to fix entrance gates !! Why rent the storage if you can't enter took my money and knew the gate was broken!!! Please don't go there they are a ripe off!!! Im out $70.29 on top of having to get charged additional day for uhaul and a new storage!!! I got ripped off by public storage!!! The office manager or district manager unable to provide me get my refund!!!BEWARE they just take your money for rent, lock, admit fee and do not care 🤷 about your money that your out!! From additional uhaul and to get a storage your able to access!!
I wish I could get in at anytime but I understand why they have to close down to protect things at night. Other than that good place.
Ashley was a tremendous help and very nice! Highly recommend! She made my move in so much easier!
Ashley at the front desk was very friendly and helpful!
Ashley was very helpful. Day of my move in, I was scheduled for 8am. The manager was about 20 minutes late. Once she got there, she had to do her opening procedures which took up more time. In addition to her being tardy, it was an issue because I had scheduled movers there waiting. Whom of which is paid by the hour so I lost 30 minutes. A few issues I had with this storage was for 1, they told me I needed to buy a lock from them which was $20. Not to mention, they told me this because they saw I had my own lock (a standard lock and key). The lock I had to buy from them was a cylinder lock that could only be used at their facility. Once I got inside the unit, I saw a few storage units that only had a standard lock. Next thing is all of the key codes. It's 6 digits plus 2 additional keys. At first you would think "This is great, extra security ". Try moving in and having to keep entering in the key code to get into the gate first with your vehicle, then each time you enter the building and each time you use the elevator. They do not "unlock" the door nor elevator for a move in. This was extremely frustrating when you are working with 3 additional movers. And lastly, due to covid, the restrooms where closed so you have to walk to the gas station next door. Nice staff and really good rates but too much of a hassle for my preference.
Recepsionita muy amable. Muy contento con el servicio 100/100 recomendable gracias Ashley you are si nice
Online rental was easy. Ashley was very helpful!
Ashley was awesome! They are so helpful here! We had two storage units here and they were very clean and secure. We had no issues at this location,I would recommend this location for sure!
Ashley had great service!
Made my payment on time then was charged double the amount for my storage this month. I have tried to call and find out what is going on and they don’t answer their phones or call back
Se be muy bien y tienen un exelente trato y te Hansen sentir bien gracias a su personal
Good prices 1$ for the first month.
It was a pleasure talking with Chris today. He was very understanding regarding a concern I have about one of my storage units. He promptly submitted a query about my concern and I am hopeful whoever reviews it is just as understanding. He was kind, professional and provided great customer service.Thank you Chris
It's really nice.
Excellent service! Very thorough and well organized, thanks Ashley!
Had a small inconvenience but Ashley and Natalie helped me out and solved my issue really fast. Really good costumer service.
Got a call today from the employee working on this day accusing of seeing me on camera throwing away a bed in one of the facilities dumpsters when I know for a fact it wasn’t me. She was being very disrespectful towards me over the phone and told me if I didn’t remove the bed by 5pm I would get a $250 fine. I came down to the facility on my Saturday afternoon to resolve the issue because I didn’t want to be charged $250. I confronted the employee and she tried to pull up the camera she said she saw me on but of course the system froze. I’ve been on military orders since March 2020 and only have the weekends to spend with my wife and son so I don’t appreciate my time being wasted and threatened to be charged for something I clearly did not do. Fix the issue Public Storage so something like this doesn’t happen again.
Came in, at the wrong location, Ashley not only told where the correct one was but politely referred the services here. She helped me through the process, check on me while she was helping another customer. Leveled with me and was really kind all around. It was an unexpected moment but I'm glad I choose it. Thanks Ashley.
Awesome customer service from Ashley!!! Thank you sooo much for making this so easy for me!
Ashley had great service love the property.
Ashley was very helpful getting everything set up with my storage unit. Great customer service!
My ERental process was easy and quick! The unit was clean and my lock waiting for me! Thank you Ashley!
Ashley is the best manager this property ever had! Thank you for answering my questions!
Chelsea is always very very helpful and sweet !!!
Ashley was very helpful upon arrival and help me get the unit I needed!
Súper mal ,el primer error fue mío traía prisa y no fui a ver la unidad Empezamos a ir a dejar cosas y sorpresa la unidad estaba cerrada Ahí dice atención 24 hrs 7 días nadie pudo resolvernos el problema y no pudimos guardar nada hasta otro día que abran la oficina para arreglar las cosas pero muy prepotente la persona que nos contesto
Loved Ashley and she was so helpful.
Great service. Thank you Ashley for all your help!😊😊
Ashley was very helpful
Storage was clean and staff was great, thanks to Ashley for a quick and easy move out.
Thank you ashley for your help. :)
Came today to get information about renting a storage. Ashley was very informative and very nice!! I recommend this place to everyone!
Had questions about prices and specific needs. Ashley greeted me and patiently showed me a pic that would help with my request as I am a visual person, hehe. She knew exactly what I was asking about. Thank you.
Ashley has absolutely saved my life today, honestly so glad there are people like her around in this world
Ashely was a great help, she explained everything and made it fast and super easy!!
Katy was a great help. Explained everything to me. Even got a little lost and she came out to help me lol.
Katy is great very professional definitely recommend her to help you out.
Chelsea and Katy were great! Made renting quick and easy.
Thanks for the great service Brittany ! I appreciate all of the help ❤️ Keep up the great work !
Brittany the property manager was awesome! She made this experience easy and was so helpful during this crazy time. Good office staff... safe and secure storage. I am very happy
Katy was so great at helping me out!!
Katy is so cool awesome fast working and quick with her business really appreciate that
Natalie was extremely friendly and helpful!
Katy is so helpful, she had the answers to all my questions. I am extremely happy with the service I received.
Brittany was great...quick & friendly service.
Great service from Brittany quick and easy explained everything you need to know highly recommend her.
Katy gave great customer service! Ask for her if you plan to get services here!
I just got a storage here , I was helped by brittany she was very nice and friendly and she explained everything about prices and what the price includes, I didnt get the other lady's name but she was also very nice. Service was fast. I'm happy for being treated nice. I recommend this place.
Kathy was a great help. Got us what we needed and within the time frame.... Showed us the unit to ensure it was enough space for what we needed to store... Thank you Kathy.
She was great and very help full. Katy is her name thank you so much
Great experience, Akira was wonderful and professional. Facility is clean, and has great security. Quick and easy process. Thank you!
Katy was extremely helpful with our first experience with public storage. We will definitely recommend this location and staff.
Katy was wonderful! She was very friendly and helpful. The stargell facility was secure and clean.
Brittany was phenomenal, we were greeted right away and was shown a unit immediately. She made the process effortlessly and was extremely informative. I highly recommend coming to see her and her team
Eric was very helpful! Definitely recommend
Great service. Practically new place with excellent service. Staff goes out of their way to help you.
Eric was great !!!
Public storage is a very clean place
Brittany was excellent fast and super nice very clean property
To many people use this storage. There is not enough entrances for a comfortable move in and out (only one). Its unpleasant that this location does not have 24/hr access. Its dirty, the keypads are filthy and the elevators are filthy also. I like that there is a restroom available but that's the only plus
Dietra & Issac were so friendly & professional...I would recommend this place to my friends & family!
Ashley’s service was great!!
Eric and Brittany gave me excellent customer service throughout the entire process! He was in training at the time but gave service like a Pro!!! There wasn't a question I did not have answered! If your in need of storage, this is the place to be! Thanks a lot!
Eric, Francis, and Brittany were extremely helpful when I was asking about the prices for storage units in the building. I will be back to rent this week! I would definitely recommend this place!
Francis and Brittany were fabulous and very kind with all the questions I had!!!!
Awesome place! Dietra & Brittany are awesome and have great customer service!!!!
Only one door to load and unload and sets SW side of building in the HEAT OF THE DAY! They need another door on the shaded side of the building! Moved out today you have to buy one of there locks..20.00 bucks..I will never be able to use any place else...rip off
Issac was of great help. Place looks and smells great as well. Clean spot. Very secure
Nice place and friendly people
Thank you Issac for making our experience super easy and explaining everything to perfection.
I walked in today as first time visitor and IIsaac & Jennifer did an astonishing job they gave me the right storage for my personal belongings I feel safe making bussiness, I highly recommend this place....
Issac was amazing. He was so helpful and nice. I was in and out in about 5 mins. The price was perfect.
Great experience. Very helpful and good price. Issac was very good.
Isaac was very helpful and sweet I felt very comfortable and I was explained everything in detail ! :)
Issac G. Was very nice and outgoing
Isaac was super nice and helpful.
Very friendly service. Facilities are very secure.
Brittany was Awesome and she was very patient with me showed me more than a few units which was very helpful to me Definitely will recommend this location and bringing my daughter this weekend for a unit also Thanks public storage for outstanding service And great employees
Had very warm and welcoming service by Isaac! Despite him being sick today, he still managed to push through and give excellent service ♡ The storage unit is climate controlled, chilly, and very spacious. It's just what I need and the price is unbeatable :)
i came to make a payment with issac, and he made a great conversation with me and recommended a good lunch spot! i can’t wait to try it issac, thankyou for your awesome service!!!
Issac is awesome..Staff very friendly and knowledgeable...👍👍👍😁
Really understanding I came just as they were closing up for the night and let me know that I could drop a money order into the drop box to make a payment.
Brittany was was very professional and polite. She was also very knowledgeable and patient with me
Brittany was amazing! She got me in and out in 10 minutes! I’m ready to start bringing in my goods and store them properly!
They were very friendly and accommodating when I first came to rent a unit. After that, they became hard to contact and do not return your calls, not even when promised. They increased the rent of our storage unit with 25%. I protested that 6 weeks ago, called multiple times to follow up and the matter is still not resolved. Do yourself a favor and storage your possessions elsewhere.
Jennifer was amazing help .
Jennifer was so much help great costumer service!
Ashley was an awesome associate she helped me with everything I needed!
Ashley was VERY knowledgeable and helpful woth gettong a new unit. Thank u
Never a problem.
Brittany helped me today. She was very knowledgeable. Helped me determine the size and storage unit that I needed. I would recommend anyone to rent at this location it is brand new, clean and easy access into and out of the facilty. Ask for Brittany!
Good service from Ashley the manager took care of any questions.
-the wife using hubbies account on accident 😂The two girls upfront! We’re just amazing! So nice and explained everything, made it go so smoothly!!! Definitely recommend!!!
Just called to ask questions couple days ago with a guy, (carlos i think thats’s his name). He had my questions taken care of, and will most likely go in person later this week. Very patient and knowledgeable thanks.
Carlos was extremely helpful! Awesome customer service, definitely will be referring people to public storage with Carlos!! :)
Very good location, Carlos was very nice and helpful and made sure that all my questions were answered! Overall very happy with the service here
Ashley was professional and answered all of my questions. Great place
Good afternoon I've just rented a unit from Public Storage on 1507 Beltway in Pasadena the manager name was Carlos and I really enjoyed my time there because he was very knowledgeable about the unit and everything and he was very professional I.had a very pleasant experience interacting with him.
Ashley was very helpful with everything she was very nice and showed me around the storage quick and easy process
Ashley was really great and amazing she did a wonderful job
Ashley was amazing, Her customer service was greatly appreciated!
Ashley was amazing and very helpful
Ashley help us very very curtis and helpfull cudos to her and all staff keep up good work
Great customer service!! Its always a pleasure going to a public storage and the employees give an amazing job! Dietra is such a hard worker!! She deserves everything when it comes to being a manager. She gives the best details in renting your unit and explaining things quick and easy for the procedures. Dont forget your pincode for the gate and doors and your insurance!! Dont forget they sell Damp Check in the office to collect the moisture in your unit also!! Check out their amazing prices and Reserve and Rent TODAY!!
Carlos is an amazing manager! He helped me with updating EVERYTHING on my account he was all smiles and more than helpful! He provided amazing customer service that I haven’t had in years!
Excellent service from Deidre the best ever
LOL to all the “great” reviews on here regarding Ashley and her so called customer service skills. Quite possibly the rudest person I’ve ever met. Carlos on the other hand, was okay. Have had nothing but problems with this location since first renting a unit. From false advertisement, withholding information, etc., it’s been the biggest hassle. I just can’t seem to understand or even believe all these 5 star reviews left on here recently. I can’t stop someone from doing business where they choose but I can tell the truth about my experience at this location.
Carlos is a great enthusiastic employee. Ashley is disrespectful, beligerant and should not be in customer service. She, an African American female called me, a white male "priviledged", the story is below. I reserved a unit 6/2/19 online for a later date of 6/30, went to look at it on 6/4 and bought 35 boxes to receive the discounted rate. I moved in, found a live house roach on a desk chair in my unit and reported it. The neighbors drilled the lock out of their unit, I reported it. Then I looked at my bill and saw Ashley charged me $23 more per month than I was quoted on the online reservation. I had to call the corporate boss to get this corrected Ashley fought with me that I signed the paperwork in store and it's my fault for not reading. Then on 7/5 I returned 16L 13M, 4XL boxes. She stated she couldnt find my receipt in the system and I cant return them after 30 days. (Something that was never told to me upon purchase) Again these are unused boxes. I then had to contact her corportate boss and leave a message, and then call customer service who said she should be able to look up the receipt by credit card transaction for the return. So we went that route. Needless to say in the mix of conversation she and my gf started yelling back and forth at each other, and she called us priviledged because we thought the boxes should be able to be returned. She did not offer to look it up or to contact someone who could help, she just said it couldnt be done. Thankfully, her boss called and is doing the transaction and mailing a check for the difference. After 30 days they cannot issue an immediate refund evidently, but can do it on paper. Update 7/23/19 They still have not fixed my monthly billed amount to match the reservation rate, and I found 3 dead house roaches in my unit. I have never had roaches in my home so they did not come from my belongings. Staff said I am welcome to spray or bait my unit but thats all that can be done. They dont spray the property or other peoples units for bugs. I put roach baits all around the unit and made sure to seal boxes extra well. Update 8/7/19 Carlos called to tell me the District mananger denied the reservation rate because it was "uncompetitive" (quoting what he was told the reason is) and I would be paying 152% of the reservation rate now. I contacted the facility supervisor and she informed me that was not the case, and it was still undergoing approval. Carlos stated she didnt know what she was saying because the information came from her boss. She stated her boss would have told her. Somewhere communication failed and I've been waiting 2 months for a correction. Still waiting on the $87 check for the returned boxes, (requested on 7/5). On the plus side, I have been to the unit to take some classroom supplies out and have not found any new roaches in the last 2 trips.
Absolutely satisfied with the services here and the facility. CARLOS has amazing customer service, was patient with us and answered all the questions we had. I definitely will return in the future.
Ashley was very helpful and informative with anything I had questions about. Her customer service skills are awesome!!
Ashley was very kind and knew what she was doing welcoming me to my new unit. It couldn’t have went smoother.
Carlos is good
Quick process and good service!
Ashley was great! Thank you!
what are you sizes and price and sizes in storages and prices.
Reasonably priced and helpful
Good service 👍 Brittany
Ashley was so nice and helpful despite rude customers complaining while were we were there about things that wasn’t the places fault! So so nice and clean place.
Awesome customer service
Went here to get a unit after I was upset from trying to get a unit at Life Storage. Brittany and was so awesome....she was friendly, nice, very helpful, and had answers to all of my questions. When I entered the office everyone was nice and greeted me. I did not feel unwanted like I did at Life Stoarage. Also the prices here are way better. I know now where to go anytime when in need.
Ashley and Brittney were very helpful and informative. It was a very easy process.
We price shopped this area and Public Storage has the best prices. Ashley was extremely courteous, knowledgeable and helpful. The storage facility is new and very clean. We would recommend this business to others needing a storage unit.
Great prices, new facility and the best part was the customer service given by Ashley S.
Great service! Thanks Ashley!
The service is excellent!!! Nos Atendió Ashley, muy buen servicio, muy amable
Ashley was wonderful excellent and helpful. It was a joy to experience her excellent customer service!
Great people, Ashley helped us today and was very helpful & friendly.
Location is great and rates are even better! Ashley was very helpful!
Ashley was amazing!
Ashley was very nice and very informative, great place and everything good so far.
Ashley was very helpful, good customer service.
Ashley was amazing! Thank you! Good service and very friendly.
Great location and great customer service!
Thanks so much for all your help in a quick and smooth check in. Very nice facility and Carlos was very friendly and expediant. The property manager, Brittany, was also available and very friendly and helpful. I appreciate the kindness after a very stressful move. Thanks so much!!
Ashley was friendly and helpful. The facility is so clean and secure
Ashley was very help, fast, and very polite. She worked with us right away and got us equiped with a space fast for next day storage.
me gusto la atención de los encargados muy amables y muy atentos un lugar muy limpio y tranquilo
Thanks Carlos and Brittney for rental help
Ashley was great and helpful
John Eikenberry 05/29/2019 from2:15pm Ashley, *#1 in my 30 years of doing business with customer service representatives with not one close second I can think of! In terms of service : very polite, very proper with her way of expressing her take on customer service. My reaction from doing business with her representing the “Public Storage” brand name: surprised and thankful while also being refreshed to have my experience go so pleasantly with her handling the entire situation with an upbeat ease that swept me up in her cheerful attitude as well! Facts: It’s impossible to be anything but pleased with this young woman doing her absolute best to see to it your needs are met, and I can see her uplifting even the glummest demeanor while providing the vital information a customer wants to know, when they want to know it. Not only that, this young woman provided me with information that I certainly needed but had neglected to ask. With the few days, yes DAYS I have just worked straight- thankfully she was the representative I got & definitely the person I needed handling my business and I can say with zeal that this young woman is who you want to seek out to handle your business too- you *will have a better overall day after meeting her. Guaranteed. Check her out, go and see her yourself- the proof lives and breathes ladies and gentlemen.
Carlos is Amazing. He helped me with my storage rental. I went to a different public storage and their prices were too high, thankthank I found this and their prices are great. Place is neat and if you have any questions Carlos is there to answer and help you out.
Brittany was awesome location is amazing
Our very first time in a storage place, Ashley was so nice and show us how this whole thing works , the unit are brand new
Ashley was awesome and extremely helpful!
Recently was duped by another chain storage company and was in a pinch. I called this facility off the Belt and Red Bluff, Carlos answered. To be perfectly honest, Carlos had all the answers and was extremely helpful. He is the relief manager at this property and saved the day with his knowledge, courtesy and professionalism. He solely navigated 3 different customers seamlessly. The property is tidy, comfortable, convenient and well priced. Thank you Carlos and Public Storage for making, what was looking like a daunting task and a bad day, into a breeze!
Dietra was very accommodating, and helpful. Punctual as well! Thank for your help! Keep up the hard work!
Dietra needs more recognition, really made the whole process a lot easier.
Great customer service. Thanks Ashley
Brittany, Carlos & Ashley were very helpful 😌 excellent customer service! Got the best rates in the city. Quick & easy to deal with! One satisfied customer
The price was great. The facility new, neat and clean. The lady who efficiently set up my rental was very pleasant and professional as were her co-workers. They represented Public Storage in a very positive light.
Carlos and Brittany are amazing and such a great help!!! Highly recommend 👌
Very helpfully, quick ASHLEY WAS FANTASTIC.
Very nice to deal with at this location
I would like to thank Ashley for her wonderful customer service she gave, she even let me vent a little bit. And this is one of the cleanest properties I have been to. A++👍
Not only is the property very clean the representation is great! I received the best service from Ashley. I will definitely recommend this location.
Carlos muy bien el service y la informacion
Brittany gave great customer service and the the property is very clean!
Me gustó la atención que nos dió el en cargado del storage Carlos muy buena persona para atender al cliente y un lugar muy limpio.
Really good place to store your stuff very clean and secure. The staff was really great and informational and the prices are very affordable
Great job Carlos
Thanks Carlos for your help today. You were incredibly helpful!
Dietra is AMAZING. She was very helpful and informative. I wasn't sure what size to get and she helped me pick the best one. If you're looking for storage, i suggest you come here and ask for her. Great place and great service.
Very clean and fast service
Carlos & Brittany where very nice and the property was very clean.
Me and my friend came to move a few things in and Brittany assisted us with push carts which made my move faster! She is great!
Great facility, and excellent customer service. Thanks Brittany!
Carlos and Brittany , showed good customer service and property was clean ¹
Carlos Estoy muy muy agradecida por toda la información que necesitaba para rentar un storage en Public Storage gracias a Carlos por su atención y pasencia de explicarme todo el estado de los storage los cuales se encuentran en muy buenas condiciones Y sobretodo por la gran eficiencia de Carlos para con los clientes muy amable y atento . Estoy muy agradecida con Public Storage por tener empleados como el . Muchísimas Gracias
Was a very nice property and very clean!!
Had a really great experience with Carlos and Brittany! Super friendly and helpful. Storage units and front desk were both impeccably clean. Would recommend to anyone needing storage!
Thank you so much Brittany!!!! for the awesome and quickest customer service I have ever had! She was very friendly and inviting. The property is sparkling brand NEW and clean! I would recommend this storage facility to everyone I know. 🤗
Brittany helped me out getting me into the best storage. I went a second time to drop stuff off and Brittany and Carlos were very helpful! Highly recommend and it’s a brand new storage! With good prices!
Carlos was very helpful and explained everything to us very clear. Painless process...
Nice New Clean property
I walked in to public storage and it was really clean and nice . The staff it’s really nice , and Carlos is really professional and helpful by giving me a lot of information about the public storge.
Carlos was very helpful with everything. I came in 30 mins till closing and was still cheerful and all smiles. This place is super clean.
Brittany & Carlos provided a great experience and where very informative. Place was clean and full of supplies.
Carlos and Jordan were very pleasurable they were polite and very helpful . This storage is new , and very nice and clean.
Super private for when I need to get my Dexter on
im needing a 5 x 10 storage building
Do not rent from Public Storage. I moved my stuff out after it was flooded from Hurricane Harvey. Even though I had already signed the release for Public Storage to dispose of the storage unit’s contents, I still had to show up to the Court Annex this morning because they filed a lawsuit to evict my possessions even though I had already signed the release. Showing up to court to get the lawsuit dismissed wasted 4 hours out of my day. This was the worst storage rental experience in my entire life! I had another storage unit flood at a different storage company, and I was not sued after signing the release. Public Storage is disorganized and will sue you for no reason.
Lost all of my belongings and now total renovation. Not enough staff on hand.
I came into the office with my cousin and got merchandise and wasn't too sure what I needed but Brittany ensured me on exactly how I could pack it and the right items to use! She was great.
Brittany was vert fast in helping me! Definitely would return again
Customer Service: Excellent customer service! James was extremely helpful and patient, showing me all of his available units. James gave me plenty of time to inspect each unit before making my decision. Water Leakage Warning: Be careful though to visit this property ONLY AFTER a heavy rain and LOOK CAREFULLY for evidence of water leakage from the roof. I found evidence of water leaking in building F. However, they are renovating and the front buildings closer to the office. Which look good, new sheet rock. Lock Caution: But they do take cylinder locks $20 extra. (Not your typical lock.) So go buy one at Home Depot AFTER you check the unit you want to see what type of lock is required. Building I, right behind the office takes only cylindrical locks. I rented in Building G, which takes both cylindrical and traditional locks on some units. The roof in building I looks the best. I'll keep y'all posted on how Building G does with the water. DO NOT rent in Building F until after they have renovated it! It leaks water bad. I'm in the construction industry and I saw actual water on a sunny day going into the second unit I looked at. In F building I viewed 3 other units and all showed water stains from the heavy rain we just had. Safety: As far as safety goes, this property and area of town is very safe. I grew up here and we didn't lock our front door until I was in college. I feel safe here. Then again, I carry a pistol. Lol. I just moved back to the area from the Heights. So, compared to the city, this place is very safe. Competitors close by: There is a property down the road that is much newer and nicer, but runs about $20 - $40 more per month on rent, and does not match the $1 move in special. And they only price match rent for 3 months. So, you get what you pay for. But as far as price goes, you can not beat Public Storage rental rates and move in specials. My Usage: I rented a non climate controlled unit to store old furniture I'm selling online. I don't want Craig's List people coming to my home to buy it. I will store clothing here, but only in water proof storage boxes from The Container Store. I would not store electronics or mattresses here. The deductible for covering a loss would be more than what my tv or spare bed are worth. High $ Item Storage: For storing easily damaged high dollar items, its wise to pay a bit more to store at a property that was built in more recent years. I'm 40 now and this property was old when I was in high school. Lol. I'm hoping the renovations will bring this place up to the level of thief competition because the people who work here are super nice abs helpful. Thank You! To James for the fantastic customer service! I give James 5 stars, but the shape of the buildings gets 1 star. That averages out to my 3 star rating.
Jenna gave me excellent service and was very informative what the company has to offer.
Wonderful customer service! Excellent ladies at the desk! Call or come by today for your everyday moving needs!
Units were very nice and clean during my visit . I would recommend Public Storage to everyone. Great prices and great customer service from Akira and Brittany!
Just left the store, Brittany and Akira were so nice. Great customer service had us out in 15 min. Thank you ladies!!!
Best moving experience HANDS DOWN! Brittany and Akira gave awesome customer service to my family and I. We were seeking a space and every question we had was answered. I left the office with nothing but smiles. The property is very well kept , I'm glad I decided to stop by!
I must say that I thought great customer service was non existent now and days. But, Akira proved me wrong. She helped me every step of the way on finding the right storage for me and my belongings. She was very genuine and honest about helping me as well. I enjoyed her service and I am happy about my storage unit. It was the right size for all of my belongings. You guys definitely picked the right person to have for excellent customer service!
Love this place! They are so helpful and friendly. My husband and I were helped by Akira and she is so awesome! We are in the process of moving all of processions back to Houston, she helped us pick out the perfect unit. I highly recommend this place to family and friends.
My parents have been storing here for a while and the staff is great. Akira is so helpful and is always in a happy mood when I see her which makes me feel at ease with any questions I have . Great place for business !
Brittany and Jessica were a great help.
Very inviting and fun. Brittany was great
Akira has to be the most amazing rep you guys have at this location. She made my transition to my storage space absolutely flawless. I'm so happy with my experience I've already told all of my friends. Please, please, please keep her, hell give her a raise because she's amazing!!!
I have never felt like a real customer until Brittany showed me what customer service is really about from this clean and friendly property. I will recommended my friends and family to come and get the excellent experience customer service from Brittany. Thank you for your help.
I went in to make a payment because the other storage place has no respect for their renters. I went in expecting the same treatment but Ms.Akira was super friendly and made me wish I had found this storage property first!
Brittani and James referred me to another location because they were process of renovating and didn't have anything available for direct move in but they were very helpfully and knowledgeable of the whole storage process and told me exactly what to do and expect THANKS Brittani and James
I was very pleased with my experience at this property.I was helped by Brittany.She was very professional and informative ,She also greeted me with a great smile and personality Bravo to you Public Storage, for hiring such a fast ,friendly and professional employee If you are looking for a convient location,fast and friendly service ,I strongly recommend this location
Will not store anything here ever!
Ms. Brittany was very helpful anytime we needed assistance, especially the time we were locked in the gate..
Tasia customer service is phenomenal . All my questions and concerns were addressed professionally . thank you for the assistance.
It was a pretty quick process which i loved. Brittany gave us awesome customer service !!
Had a wonderful check in with Tasia. No problems and the storage facility was nice and clean.
I spoke with Brittany and she was very helpful and explained everything to me I would definitely recommend to family and friends
I came in inquiring about a unit early this morning and Tasia was wonderful! I am not ready to rent just yet but I am sure she will be receiving my service! You want good customer service this is the place!!
Brittany was very helpful and nice when showing us storages. It was our first time renting a public storage and we had no idea what size we needed and she showed us each size we wanted to see even tho one was on the other side of the property and we all walked. She made small talk and made the experience awesome. We've also had the pleasure of Lakeisha helping us and she's always been very sweet and got us in and out in a timely fashion when making payments. I highly recommend this storage facility.
Every time I come in to pay lakeisha is very nice and welcoming
Everything went smoothly. We saw the unit, had our questions answered, and paid within a 15 min visit. Lakeisha was really nice and helpful the whole time.
Brittany was great. Thanks so much
Great customer service that fully explained and everything by Brittany
Lakeisha and Brittany were amazing! Very helpful preparing us for our first storage rental! 5star service!!!!
Friendly workers, good service!
Lakeisha and Brittany show very good customer service each and every time I have had the pleasure to come to have dealt with them. Very pleasant to talk to always have a smile on there face. It is so good to have had the experience to deal with people in customer service like them keep up the good work Ladies.
Lakeisha was attentive and friendly and informative
Brittany gave great assistance and had the best customer service. She answered all questions and made sure I got all I needed . I would refer people there
This place has rats!!!!!! I understand thats a risk you take when placing your things in public storage, but damn. I talked to one of the employees about this. She blamed her predecessor for not doing her job and did not offer to rectify the situation & just shrugged it off. There are no traps on the property and I had to take matters into my own hands and place repellant in my unit, and eventually moved my belongings out. I would not recommend this facility to my worst enemy...actually, I would recommend it to my enemies only.
Very friendly and helpful, went above normal practice to be helpful. Lakeisha was most friendly and appreciated her efforts to make sure that the move in to storage wasn't as stressful as the move itself was!
Lakiesha and Vivian did a awesome job great place and friendly customer service I recommend this storage
Lakeisha was very kind and helpful and professional.
Lake Isha and Brittany was very helpful and nice when I came on to make payment
Lakeisha was very helpful and nice when it came to helping me find the right size unit for the best price... Thank u
Lakeisha was very helpful, friendly, and efficient. It didn't take long for us to take care of paperwork and have our unit. She also waited for us to come back with the lock we already had so we didn't have to purchase another one.
Real good service
Lakeisha is very nice and helpful she clocked in from her lunch break to help me and that's what i call customer service ... wonderful job
Lakeisha was very helpful, polite and friendly. Very sweet lady. Keep up the good work!
Lakeisha did an amazing job! answered every question I had
Nicolle has been very helpful!
Nicole was great
It was awesome
nicolle is an awesome help
Great customer service and most defintely will recomend this location!!!
Great service by the two ladies Lexia and Nicole
Nicolle and Lexa were very helpful and polite. Great team work! Nicolle got my paperwork started as Lexa showed us the unit. Thanks ladies!
Nicolle and Lexa were awesome! Thanks for helping my daughter with her storage needs, I can finally get her junk out of my house!
Nicolle Was very helpful. Great employee. Need more like her! Thanks
Nicolle and Lexa have been extremely helpful in a difficult situation. God bless both of them!
Very comfortable, helpful,nice,and knowledgeable thk you Ms.Nicolle for taking the time with my wife with the payments on the storage and Ms.Lexa thks for taking me for ride on your golfcart around the units it was easy for me to decide which one to choose.Keep up the good work.
Ms. Nicolle and Ms. Lexa are a great team! Very helpful and knowledgeable about units and products! Thanks ladies for starting my day off with a smile!
Nicolle was great. I am going to tell everyone how helpful and courteous.
Nicolle and Lexa were friendly and courteous and prompt with their services
Ms.Nicole and Ms.Lexa were very nice, helpful and knowledgeable
Great facility, kind service, Lexa was able to accommodate my storage needs. Highly recommend.
Lexa is very knowledgeable about the business here at public storage. It's such a pleasure to do business with someone so helpful. Thanks for her
People here were helpful, made moving my stuff into storage much easier was helped by Lexa. She helped me alot. would recommend to others.
Lexa was amazing! I came in to get boxes and she was more than helpful. I will definitely recommend this place to my friends!
lexa is nice with pretty smiles; she entertained her customers and tenants very well: units are very clean and will recommend this storage to anyone: good staffings
staffs are really nice and friendly. Clean units and secured storage.
This location is awesome. My company rents a storage unit for parts to be delivered and stored for me. The delivery service we use has stated that this is the best and easiest storage location they deal with by far. The staff here is top notch. Always friendly. I am so impressed with them that I have convinced my son to move his storage from a competing business in La Porte, TX. For what he was paying for a smaller unit there he obtained a larger one here. Location is perfect as it is only three miles from our house. If you are looking for a professional, very clean and friendly storage facility, you won't regret renting here.
Clean, safe and knowledgeable staff.
Great service and staff especially by Lexa she was a huge help. Very clean facility and fast services I would definitely recommend to all my friends.
Great service employees very friendly and fast service I would definitely return to this place and would recommend to others.
They showed real southern hospitality and took care of all my storage needs and gave me best available deal Lexa was a big help
Friendly staff, experience was good.
Happy with my unit. The girls in the office were really sweet and knowledgeable.
Jessica and Lexa are very friendly, and it was so refreshing to deal with employees that know there job.very easy check in and would definitely recommend this facility.
Like the customer service, was helped by Lexa she was nice made process fast and easy
I was hunting for a new storage unit and found exactly what I needed thanks to the help of the employee.
Great customer service. The Ladies are wonderful people and easy to talk to
Great location. Great people
Jessica was great and very helpful. She is very professional and I will recommend this location to everyone I know. Thank you for all your help Jessica!!!
The people here are great. Always smiling and so helpful. Property is clean and well maintained. I recommend this property to my friends
Lexa was such a big help to my wife and I. I recommend this storage facility.
I been renting for over 2 yrs & i've always had Great service. I think they have the best prices around very afforable . My attendant Ms.Lexa is always greeting me with excellent Customer service
Head to this Public Storage in Pasadena they have the best property manager lexa. Ask for her and she'll help you in the best way that she can. The property is always nice and clean.