Public Storage Self-Storage Units at 5151 S Shaver Street, Houston, TX

Very upset!!! I paid a months worth but only used it a week. Called the location and got transferred to somewhere else. They have a rat problem or at least the storage next to me does and now I have rats in my mew home and customer service agent (Anthony) gave me a big attitude and stating there is nothing that can be done and how do we know your not lying. It’s your house , your stuff, your problem now and would not transfer me over to a supervisor. 😡😡😡 I have rented storage rooms before and never had a problem!!! It’s ridiculous!!! Will not recommend at all!! Zero stars!!

Kendall was very nice and helpful in assisting me to find the right unit that fit my needs. Very friendly!

The gentleman was very nice very respectful very helpful had a great personality explained everything broke it down for me welcomed me when I entered and thank me when I left

I called in and spoke with Ms. KENDALL regarding renting a unit. She was very nice and helpful. Ms. Kendall went over all details with me from A-Z. I will definitely recommend this office for future business.

Thanks a lot to ms kendal she was so polite to help me get into a unit I really recommend this place to anyone she will help u in what u need

Candice I believe that's what her name is I hope that I'm getting this correct simply amazing very nice lady very helpful very kind. Thank you so much I appreciate

Oh my goodness! Nick was such a great help would recommend 10/10.

Eric Peña was helpful.

Nick the on site manager was very helpful answered all my questions got in and out. I really recommend him to help you out get you out the door fast. Was a great experience for me.

I had a great experience at this location,Kendal is an awesome employee and very professional.. highly recommend this place and Public storage in general.

Kendall was very helpful...as usual! Thank you.

A very pleasant girl named Kendall was most helpful with showing and explaining the property!

Kendall was great.Thanks.

Very friendly and helpful staff. Kendall was the best customer service representative I've encountered in a long time. Keep up the good work.

Good location, Kendall was very helpful and was prompt to answer any questions I had, and the location is quiet.

Kendall is always responsive and helpful. She is an excellent manager.

Great service an it was quick an easy went in took about 10 minutes an i was done.

Kendal is awesome! Thank you for all your help!

Infestation of Rats and public storage won’t do anything to compensate me for none of my damaged property I will be seeking a lawyer. (UPDATE)- I gave this review 1 more star because I was contacted by corporate and I was refunded 1 month. I should have gotten a full refund due to the lack of this property manager not disclosing this place had a problem with Rats. It’s still wrong and my family has lost all of our clothing and so much personal and important things that can’t be replaced,they are all chewed up from Rats. Very unfortunate we have to start over and I was only given 1 month of my money back. 7 months and I only get 1 not ok at all.

I am very pleased with Wes from public storage. He was very helpful

The manager was very professional about what storage I was looking for...And the space was very affordable and easy access in and out of the building. ..and was running a special too..

Wes was very helpful and knowledgeable when a friend and I were lookin for a place to store our excess furniture temporarily. His friendly, professional, and chill attitude allowed me to leave with less stress than when I came in. Definitely recommend asking for Wes when you need help.

Kendall was very helpful and kind enough to take her time and properly explain to me the Terms and Conditions, Answered every question I had very helpful Thank you

Very nice employee

Wes was totally helpful and professional. Very smooth transition

Had a great experience here, Wes was extremely helpful in the leasing process

This was my first time looking into a storage unit, Kendall was so helpful with ALL my questions and patient with me!! Thank you for making this process so easy for me!

Kendal is a great friendly manager. Any questions or concerns that I have are answered and taken care of promptly and always with a smile on her face. I've never experienced any problems at this storage facility. Great place to store my things. Would of given them 10 ⭐ but google only allows 5. I would prefer this place to anyone.

Kendall provided great service last time I was here. I had to move by myself and she made it so easy for me. Excellent customer service and explained the rules very well

Good prices and secure

Although I have not rented a unit yet the manager was very helpful and knowledgeable and answered all my questions and concerns. Definitely on the top of my list for storage.

Kendall was very helpful & answered all my questions. Will definitely continue doing business here.

Kendal couldn't have been anymore helpful! She helped me find a unit that was perfect for my needs. I will definitely recommend Kendal and her facility.

Wes was really helpful and nice

Wes did a good job at explaining everything and very professional.

Jimmy's a great associate! Always helpful and friendly. I love coming to chat with him paying my payment, or coming to place items in my storage room. But, I give public storage a 0 cause my storage room was broken into three times.

Kendall was Easy, fast, & very helpful thank you so much! I would definitely use this location again and refer people here!

Se necesita que tengan empleados bilingües para un mejor servicio!🙏 Por favor!

Jimmy showed me my unit and was very kind. Happy I’ve chosen this location.

Jimmy is a professional at his job, he is always there to help in any way he can. Good job Jimmy and thank you for your help.

Mr Jimmy was very attentive and knowledgeable. Extremely nice gentleman and was able to answer all of our questions. Thank you Public Storage and Mr Jimmy

So at first it was nice then I went to the military for bqsic training i had let them know ahead of time before I left I had got a call halfway through from my mother and not even the storage place that my lot was sold and all my child hood belongings where now gone in the wind

Muy bien

Muy bueno

We were in the process of moving, and contacted this facility and spoke with a most helpful gentleman by the name of Jimmy. At first we reserved a unit at this location, by this gentleman advised us to use the Public Storage down the street (more accommodating to our 'big couch' needs with a large door ... LOL.) The fact that he went over and beyond to assist us in picking the best solution to our issue (whether it was his facility or not) shows to what lengths he was willing to help us. If you are looking for exceptional customer service, this is your place. We owe Jimmy and the "Public Storage" family a debt of gratitude. Thank you.

Worked with the Manager Jimmy and found him to be polite and very helpful in dealing with a financial problem I was having. Thanks, Roger W.

Nice

Es de confianza

Jimmy was awesome! He answered our questions and provided great customer service.

El concepto es bueno pero le faltan puestos de comida

Jimmy was very informative and friendly.. great guy..

I found a dead rat in my storage! And no, I've never had rats, nor roaches, not even ants in my apartment. And yes, Jorge is right, the place is within 6 feet of an old flea market that looks like its a trash dump...infested with rats, I'm sure. Don't let some of these fake reviews fool you. If you care about your stuff, don't come here!

It's a flea market place, restrooms bad, no food service (restaurants), needs alot of reconstruction, other places way much better than this place

Jimmy help me today excellent customer service

I definitely recommend Public Storages. Yasmin helped me out a lot in choosing which storage was best for me

Jimmy always helps me and is so courteous and nice!

Chris wiggin got me in and out with a awesome quote and got me the best price rate on a unit 🔥🔥🔥🙌🏽

Excellent

Faisal

Faisal was very kind and helpful

Faisal provides me with great service

Katy is the best easy and fast process

Katy gave great customer service, 10/5

Good service

Amazing service, thank you for helping us

Jimmy was very informal and gave me great tips to help me with my move. Excellent customer service

Would definitely recommend Public Storage on Shaver. The units and building are clean and dry. Jimmy was professional and extremely helpful. He'll walk you through the process and go above and beyond to help anyway he can. Great service.

Jimmy was friendly and helpful!

Just purchased a storage unit from jimmy , very helpful and very informative about the fees and everything. Storages are clean and what i expected definitely recommend public storage on s shaver too anyone . Jimmy will help you out in anyway he can.

So far so good here! Price is good just beware of $20 for a lock and about $20 for a fee besides $1 for the first month on signup. Also paid $8 for moisture pack to set inside unit. Comes out to around $50 for setup.

Jimmy is very professional and knowledgeable. He's kind, friendly and nice. Always willing to help and go the extra mile. Public Storage #1 employee!!!

Jimmy was so nice Good

It was real convenient I had good access to the facility. The employees where very friendly an knowledgeable of the property

Mr. Jimmy is a great guy. He make sure u understand everything. Thx.

Great service and wonderful people Jimmy was always helpful and friendly

Jimmy gave me great help with finding a storage that was best suited for me

Ashley is very helpful and explains everything very well

Jimmy is friendly and very helpful

Jimmy was friendly and helpful getting a space

Jimmy was helpful and friendly

Just wanted to let you know that Jimmy has the best customer service and I will remind my friends and family here

The manager Jimmy is a great guy. Always addresses any issues promptly. Keeps the place clean and I feel that my things are safe here. thanks

Jimmy is a great Associate! Very informative about the policy's and proceedures about the storage areas, where it's very helpful. 5 stars for him

When I first signed my contract here I really wasn't sure that I was going to like the location. But it is very safe here there's only been one break-in that I know of in the past 5 years that I've been here. Jimmy is the most awesome manager of this property of any place I've ever been having my stuff stored. When something is broke he fixes it he is very very polite and engaging and he's approachable. If you have an issue with anything he will explain it to you or he will help you or he will resolve it for you. He's usually the only staff he works his butt off really hard and never has a complaint he's gone out of his way to accommodate me whenever I forgot to lock my door he would put a lock on it for me and he's just a little things for the past 5 years that I've really really made me love him in this place this is an awesome place even though it's in the pit of South Houston you'd be surprised he keeps it up keep is beautiful and there's no problems at all 5 thumbs up for me if I had five

Great location . I’ve been here over a year no problems , no bugs, great service. Mr. Jimmy is the best!! He made sure We had everything we needed. Thanks.

Had a great experience there. Jimmy is the best! So far I've rented there for 3 years and have had no problems

I got deal of half off from $150 to $75 still ended paying $113 per month, i dont know why, we needed a storage so got it. Sorage leaked and damaged a set of antique vanity chair and bench. Its been 2 months since i filed a claim and now im getting ignored and they havent returned my calls. I sent everything they asked for. Stay away from here. No problem with the people running the site, its corporate and there insurance (orange door insurance) im having issues with.

Ashley's customer service was great!

Ashley has excellent customer service.

Always fast and friendly service in the office. Jimmy is very good at his job.

Akira exelente servicio al cliente,y muy professional Very helpful,

Akira is a good worker's, and she is professional, ella es Buena en lo que hace, nos hizo el proseso rapido y es muy amable

Ashley had great customer service when I cam by!

Sandra was very helpful with the questions I had with the storage I was interested in I will be back to rent and will be glad to see her next time

sandra was very helpfull with all the details and i will be back to rent and look forward in seeing her again

I have been a long time customer with Public Storage and I always get excellent service. Since moving back to Pasadena I came in to pay my bill at this location and I met Jimmy. He is so nice and helpful and answered all my questions.

Jimmy is always very helpful. And always with a smile I would recommend friends and family to this location just because of Jimmy😊

Jimmy is an excellent person. A very nice and friendly man.

A very friendly service!!! They have good size units for cheap. Jimmy was very friendly. He helped us with everything that we needed, he answered all of our questions. The place is accessible to 45 south.

The worst

You will love dealing with Sandra! I needed a locker closer to where I'm living and found this Public Storage location with a Google search. It's half of what I was paying up in town because it's NOT climate-controlled, but things have worked out so well so far that that's not an issue. It's easy to get to this facility. It's on Shaver St off I-45 South (Gulf Freeway) and every locker here is first-floor because all the buildings are single-story. Sandra - the property manager who works two days there - is a delight. She's a former manager from a jeweler and has a wonderful personality. What I thought might be drudgery was a lovely experience. When you reserve your locker online, that is a big help. I have rented from PS before and they have gotten better and more streamlined. You enter a lot of the information to reserve the locker (no obligation) and when you go to the office, the manager steps you through with a tablet computer to sign everything. This is a great feature PS has added. For some lockers, the first month is $1. I had a cylinder lock from a previous rental so that saved me $20. You do buy insurance but that's about $11 a month. A 5x5 is about $30 a month. Check out this PS facility. Some independent storage places have popped up but it looks like PS has upped its game. You'll like this location! Thank you, Sandra!

Sandra was very helpful on getting me a storage unit ASAP. Process was quick and simple and I really like the friendly and fast customer service. I will recommend this storage place to my friends and co workers.

Jimmy makes a high difference in service.

Great place jimmy knows and treats the place like his own home highly recommended.

Jimmy was very helpful and very polite. And fast paced!

Carlos he was very helpful. He gave me good customer service.

Great customer service and manager Jimmy was informative and prompt with his service.

Jimmy was very courteous and accommodating as usual.

Yes good place for extra things

It was a great experience cause cassandra the lady who was there , explain with details all the benefits of get the apropiate suplies to take good care of our stuff we are moving here great service and polite personal Thanks a lot Mrs.Cassandra.

Melissa was nice and very professional.

DIETRA AND JIMMY are amazing. Dietra helped me out so much. She is so nice!

Great rates

Jimmy is polite, very helpful, considerate. Does a good job . He explains the process of renting throughly.

It was a good experience going there the store was pretty clean Carlos did a good job of keeping it clean he works hard.

Carlos has been very helpful.

Carlos gave me such great service was very helpful clean property and attentive to what I needed excellent service.

Jimmy was very helpful and serviced me well

Very nice place at a low cost, Akira was very nice to wait for me before closing time, no waiting time no hassle, very nice employee that looks like she enjoys her job.

This Storage facility is the best and Mr Jimmy is so kind and helpful. He answered all questions and gave me the best customer service I could ask for. Thanks Jimmy I'll refer all family and friends to this facility. <3

Great service

Melissa was Awesome. Help me with all my questions and concerns. Great employee and personality .

Jimmy gave us a Good Customer service he explain everything very well and gave us advice on the storage we rented. He was quick and we were out of there in no time.

Jimmy is very helpful and very kind

Friendly. They had a clean bathroom.

I had the most pleasant and delightful experience with Jimmy. He was very thorough. I appreciate everything that he did for me. He truly provided world class service to me. If you need quick storage with PHENOMENAL service, go see Jimmy. You will leave with a smile.

Good prices ,real nice manager and a good location

Clean outdoors storage

Vey helpful place cheap and feel very secure to have my thing in there jimmy is very nice person kind always a great attitude helpful really recommend this place to anyone that needs to save there things and be shure that nothing will damage your belongings

Jimmy he was a berry nice and helpful

Great place, Brittany is the bomb😊. Great prices for your valuables. Quick assistance.

Wow! Brittany was excellent today when it came to quick and great customer service!! She helped me with everything I had a question about! I would definitely recommend all my family and friends to rent with her! Thanks Brittany

Thanks jimmy

Jimmy was very helpful

Jimmy was very delightful and curtious. Quick and smooth service. Very very satisfied and happy.

The best place to secure items. Super friendly staff and the manager Jimmy always returns my calls promptly even while he’s busy on property. No issues and best prices hands down. I recommend this place to anyone in need of a storage unit. They also sell covers for mattresses and offer exceptional customer service! Thank You guys!

Good place for storage. Mr. Jimmy is a good man. Lots of respect towards him. Good manner.

My husband and I love this location. When we first called to make a reservation, Jimmy was so patient with me in search for the right storage size. He gave me the best deal, and I called around town! My things are secure at this location and will continue to use this when in need of storage. Great service! (Ask for Jimmy)

Keisha and Jimmy gave us great customer service today and a few other customers today ,they were riding and walking around giving customers bottles of water ( it's sooo hot out here ) if that's not great customer service I don't know what is because they were giving it all today ! Good job u guys

Keisha and Jimmy are very nice and courteous... Me and my friend were out at the facility that is very well kept and clean and Jimmy and Keisha brought us cold bottles of water and the customers across the way... They must of knew we were dying of thirst ...lol... because it is so hot outside, and we are very thankful... You guys are awesome!!!!

Jimmy was very helpful

The public storage was very professional and helpful. Also Akira was so great and she helped me to every end thank you

Jimmy was very informative and clearly went through the whole process of the public storage. Very polite. Thank you !*summer sale is an awesome deal!!! 50%off!

Jimmy was very helpfull awsome customer service

Jimmy was a great! He provided awesome service from beginning to end and even gave me some good moving in tips. It’s my first time getting a storage unit and he walked me from beginning to end. There isn’t much customer service like this anymore.

If I could give zero stars, I would. Due to Hurricane Harvey we rented a storage unit to hold some of our non-damaged possessions. Unfortunately, our unit was burglarized within a few weeks. Although we had a sturdy cylinder lock, the thieves broke the complete handle with the lock. To add insult to injury, we cancelled the unit within 1-2 days and are being charged for the full upcoming month. Not only did they not provide adequate security since it was several units that were broken into but they also want to charge for an additional months rent. We were notified of the theft several days after it happened. I have left a message to try to resolve this issue but so far to no avail.

Service was good and they were very polite and helpful

Location hours are great and convenient, thanks Jim for the help me and the wife appreciate it

good reliable units and service. Jimmy is one of the biggest helps at this location . THANKS A BUNCH !!

We went to UHAUL before coming to public storage and they were very rude and so unhelpful. Jimmy was very thorough and explained everything very well definitely earned our business and will recommend to our friends and family.

Jimmy was very helpful and explained everything to me

They will try to auction without telling you. I am currently having problems with them

Jimmy was a great help. Answered all of our questioned and went above and beyond to help us. We were thoroughly impressed and greatly satisfied.

The service at this location was great. Everything was explained clearly by Jimmy who was very nice, friendly and super helpful!

Very helpful, easy transaction

Jimmy was great at customer service. Got there at my reservation time and he was ready to show the unit, knew who I was and was friendly. He was even flexible since we decided to get a bigger unit and he worked with us. There was a small issue in the unit we wanted but he cleaned the mess and resolved it immediately. Big 5 stars for Jimmy!!!

Do you have climate storage

I wrote a review about a man that worked this property about 6 months ago and I was so pleased with his service and attitude now I'm writing another review cause I'm leaving that facility due to the hurricame flooding and James is working that property again he still is I believe the best customer service representative I've seen in a good long while I noticed with his attitude that I mentioned is that for 3 days I came in and out of the location gathsting my belongings from my storage and he sat alone without a complaint checking in customers and smiling in the heat and open sun sunshine and now here it is going on the 5 day and he now has a cover over him to get out of that direct sun he stood in but now he has people running over him all willing to help I'd like too know just where all the eager volunteers were when he didn't have the cover from the sun or water to drink and he stood without complaining and smiling at every customer he waited on just where these volunteerd were James your still by far the best representative of what I call customer service there is today thanks hope to see you at the next location we'll be renting at

THE MOST HORRIBLE SERVICE!!! CALLED AND THEY SAID THERE WAS SOMEONE THER TO HELP ME GET MY STORAGE!!!. No one opened

The service is awesome jimmy is incredibly helpful and was very patient. We had a lot of questions and he was able to answere all of them for us. He is very focus and very attentive at the same time. I Will be recommending this place.

Great service very caring Jimmy:)

Thanks Jimmy for all your help!

Rented with Jimmy his service was great everything was explained clearly. Additional products were offered to us and shown how to use properly, and he gave us tips on how to keep our belongings in good condition.

Jimmy has always been nice and kind and always has good customer service!

Great facility, excellent customer service . The next time I need storage I will definitely be back . Thanks Jimmy for all your help.

Our home was not ready to move in so we had 3 storages for a year and a half and Jimmy the property manager was amazing!! He was very helpful and nice. Definitely the best experience!!

Jimmy has given me a great customer service and providing me with a storage we needed on such a short time of notice Thanks!! Jimmy you're the best 👍

Jimmy was awesome!!!!! Thanks for your service!!!!

Good service! Cheap prices 🤗 Thanks Jimmy

Jimmy was great with service and providing the storage we needed on such a short notice. Thanks jimmy you're the best!!

Made a reservation online and immediately received a phone call from an employee. I arrived less than 45min after speaking to them on the phone only to find out they don't actually have the unit available. It felt like a ploy to get me to upgrade to a larger unit.

Debrah was very nice & helpful

Jimmy was very nice

They're really nice prizes. I recommend Debrah.

Jimmy was a great help he told everything I needed to know and he was fast at telling me I was in and out if I had to do it again I would and I would ask for him thanks Jimmy

Deborah was great

This place is so awesome I will recommend this place too anyone .Debrah you were so helpful with everything and prices are great thanks public storage;)

I went in to pay my bill and I was helped by the manager Debrah she was very kind and helpful I recommend this location

Jimmy has been excellent my entire time at this public storage location. He gives you all the information you need. His customer service is amazing. He only asks that you're out of the gate by 9.... Its not too much to ask for.... He is absolutely the best when it comes to customer service and hospitality.

Wow

Jimmy was very pleasant and professional...I rented previously...I had a very good experience at this location...

Deborah provided very professional and excellent service.

Nice and professional....I love Lakiesha shes nice, helpful and cares about customers

Overall wonderful experience. Debrah was very helpful

I WENT TO PUBLIC STORAGE TO SEE THE UNITS BECAUSE WE ARE MOVING SOON. DEBRAH AND JIMMY WERE VERY HELPFUL AND INFORMATIVE. DEBRAH SHOWED THE UNIT AND WAS TELLING ME HOW I CAN STORE IT SO I WONT NEED A BIG UNIT. WILL BE COMING BACK TO RENT FOR SURE!

Lakeisha is the best storage expert in town !!! Great job

Debrah was great and service was good ,easy to work with

very good, helpful thanks Debrah!

I visited this location recently and spoke with Jimmy, he was absolutely amazing!! He was very knowledgeable and helped me make the right decision with what works best for our needs. I would recommend this location to anybody looking for short or long term storage!!

Jimmy was very kind and helpful. Good prices, good location, 5 star service.

Tina provided me with a 5 star customer service.

Jimmy was very helpful and knowledgeable in finding the right size storage unit I needed. Very satisfied!

1st time renter. Mr.Jimmy was very polite in answering any questions I had, very patient while waiting for me to make a decision. He went out of his way to make a copy of citywide public storage locations so I wouldnt have to drive across town to rent. After leaving and then returning, he was very helpful. Needless to say I rented from him. Personally I prefer excellent customer service over saving a few extra bucks on gas. Thank you sir !

Jimmy has been very very helpful to me today. I thank him for staying after a little bit to make sure I got the best fit for my stuff.

Es la mejor

Jimmy was very informative and thorough in my visit there. The unit was a little more than I'd had liked but it serves it's purpose.

Carolyn was nice and helpful.

Jimmy was nice & helpful in finding me a unit at the last minute, Thanks Jimmy!

Kendra Was really nice and friendly and very helpfull with everything

Kendra was very helpful

Kendra was freakin amazing!! she went above and beyond her duties, and has such a wonderful personality that I highly recomend this place to anyone... hi five to Kendra!!

Kendra very nice & professional

Kendra was very friendly and helpful!!! She made this experience very easy!

Kendra was very nice and was quick to assist me when I needed to purchase boxes and borrow one of their carts!!

Best customer service I've encounter

The site manager , Tiffany, was very helpful when i went into make a payment and inquire about a few other things and had an answer for all my questions. Very friendly and knowledgeable.

Carolyn gave me great service!

I swung by the Public Storage at 5151 South Shaver in Houston to look at a unit. The girl that worked there, Tiffany, was very helpful, friendly and knowledgeable about their services. The place was clean, and I will have no problem storing my things there. I will definitely recommend this place to anyone I know who is shopping around for a storage unit.

Mr. Jimmy was so kind and patient, he helped us a lot with all the issues that we had, the storage is clean and is in very good conditions, excellent place to storage :)

Jimmy was very helpful and I would definitely tell my friends to use public storage. Thanks Jimmy!

Carolyn was awesome!!!! Saved me lots of cash! Very friendly...

Great place, great location, great people. I would recommend this Public Storage to anyone.

The place was hard to find at first due to road work. I placed a hold on a 5'x10' unit online on 6/27/14 and rented on 6/28/14. The manager Michelle was very helpfull first she showed me the unit to see if it was big enough for my needs. Then we did the paper work. The place is very clean and I think I will have a very long relationship with this place.

Great help quick set up

Michelle was great!!! Very professional yet down to earth, u rock lady!!!

Michelle is a real help full person and any question I have she is polite and provides great customer service

Michelle is really cool and gives great service

This location has Good prices, and Michelle was very helpful. If you need storage ask for Michelle she really knows her stuff! I love her hair!! Oh and those uniforms are to die for!!! And if you ever read this thank you so much michelle you were so much help my wife is gonna love you!

I came to the office to see if they sold rope so we could tie down our things unfortunately they didn't have any but Michelle was very nice and told us of a different place that might have some

Experience I had with Michelle was pretty good she was friendly she knew about what she was doing and she helped me alot in the future I would recommend other people to deal with this location

I like this location for the great costumer service. I had Michelle at the office help me a lot and answered my questions in a positive way. Made me feel great leasing here.

Michelle was really nice, she help me find the perfect place to storage my furniture.

This a great location at reasonable prices and the receptionist Michelle is very knowledgeable on the products that r offered with a smile on her face I don't she could ever delivered some bad news

I went in there to get a prices on some storage space and Michelle was great help and very informative.

I've rented at different storage locations before, but I've never had such great customer service from them like I did with Public Storage. Michelle was very nice and always seemed to keep a smile on her face. I am very pleased with how she treated me, I will definitely recommend people to this location!

Nice people, good prices, and great location for me. Laura was extremely helpful and worked with me and my situation! Great place to go! Very welcoming!