Nathalie was professional, amazing and helpful. From the moment we got there, she was welcoming, answered all of our questions and showed us around the facility. We highly recommend her if you ever need any assistance. We definitely will be going directly to her any time we need anything.
UPDATE: THEY'RE GOING TO RIP YOU OFF!!!, disregard what's written below, as they have gone in the price AGAIN, 2 or 3 more times and I'm paying way more than what they're even saying is the "Regular RATE" for the same unit. I'm so disgusted that they can just rip me off, and others, anytime they want! Regular rate 125 (on sale now for 100, round about), and my price is $340 a month.
After the manager heard my concerns she immediately asked for a reduction in my rental price!!!! Thank tou so much!!!!
Too expensive.... got a deal then went from 100 to 300 a month in a couple of years!!! So beware of discounts!!
Thank you Nathalie for wonderful service. Very professional and helpful. I would definitely recommend your location to others.
I’ve been renting a storage unit here for a while, and I can’t say enough good things about Lisa, the manager. After dealing with some unexpected challenges from a recent hurricane, she went above and beyond to help me. Lisa personally assisted me through the process of working with my insurance, providing guidance and support every step of the way. Her professionalism, kindness, and genuine care made an otherwise stressful situation much more manageable. It’s rare to find someone as dedicated as Lisa, and I truly appreciate all her hard work. Highly recommend this facility, especially knowing it’s managed by someone who truly cares about their customers. Thank you
Easy to pick and rent the space I needed. A lock was left in the storage for my convenience. Easy to do business with.
Nathalie was very professional and helpful. She showed me around the property, which I would like to add, is very clean. Minus the sound of traffic, this place seems very quiet. I'll be completing my rental on the 14th.
Thanks Nathalie for making the decision easy!
Once you move your stuff in they jack up the price a lot every few months likely because they know it is a hassle to move to another facility. I moved out and won’t use them again.
Gate always seems to work with app which is handy. Lady at counter always helpful. Easy to get around inside.
I completed the entire process of renting a unit on line. It was so easy and fast to complete. I was sent the unit information and gate code right away. When I went to the location the code worked and when we went to the unit the lock & keys were inside ready to go.
The property was very clean and all security looked secure and intact. The building was very clean and unit was also very clean. I contacted the officer manager Natalie for just a few questions. She welcomed me to the property and was able to answer all my questions. Natalie was very kind, helpful and professional. I would recommend this location and if you have any questions contact Natalie to give you suggestions and help.
This place will gradually rob you blind. You may start with a decent rate, but over the next year or two it will nearly double. Avoid this place at all costs
It's funny how they thank the people who leave good reviews when they should be addressing the bad reviews to explain the reasoning behind the b.s. rate hikes but clearly they don't actually care about the customers.
Love the experience I had with Nathalie very professional and good customer service thank you.
Please never store your staff in Public Storage. Horrible place, they raising prices every 2-3 months and in a year my rent went double in price. They don’t care that you pay on time every month without delays, they just too big to care. Besides they had fleas. I moved into Storage King no increase in pay and much bigger storage for half price that I paid in Public Storage.
Mary went above and beyond helping us with a storage unit
Mary went above and beyond with helping us with our storage needs
I got a storage unit today and it was easy. Jeniffer was wonderful to work with. I literally appreciate every single person I have an encounter with here. I have been a customer for I think a couple years and every time it’s a really good experience so thankful.
Came in inquiring about prices and availability. Spoke with Natalee and was in and out quickly with all the info I wanted. She was professional and on the ball.
Nathalie is super awesome and nice. Was doing a great job
Diane was sooo helpful and did not hesitate to help with switching units. Highly recommend!!
Diana was friendly and very helpful for my “day 1” questions (lock setup, and usage of the mobile app to enter and exit).
Thank you, Diana.
Jennifer was very helpful in sorting out some billing issues and transferring storage units. She even brought me a cold bottled water to fend off the Texas humidity!
RIDICULOUS rate increases! Beware over the past 2 years we have had over $250 in monthly increases.
Jennifer was awesome with great customer service. Warm and friendly!
Jennifer was so sweet and is great at customer service
After booking a reservation at the wrong Public Storage Dianna went above and beyond to cancel the wrong reservation and get me the storage space I needed at the correct location. Dianna was just the best.
Dianna helped us like a superhero sort the mistake we made and remedy it with all the right words and best results. She went above and beyond to fix our online problem with first class hands-on service.
We will be forever grateful
I am a single mom serving tables and I have such memorable valuables here, and bills can get hard to keep up with. Diana has called numerous times during the months to remind of payment and to helping me with making payment plans that help me with my busy schedule. I have never had a storage unit that cares so much for their customers this much. Thank you Diana for everything.
I was so so worried when Amelia left she always looked out for me she was a amazing representative. But I was blessed with Roxanne she went above and beyond without me asking her too. I am beyond grateful for her awesome kindness and generosity as well as her customer service skill
Great experience getting our new larger unit and the front desk manager was awesome and so informative! Thanks for everything!
Diana at Public Storage is an absolute gem! Her professionalism and friendliness made my storage experience smooth and stress-free. She went above and beyond to ensure all my needs were met. Highly recommend her exceptional service!
Diana Is Awesome to work with!!! highly recommend this facility
Diane was at the front desk to help me out with a few questions I had. She was VERY helpful and sincere! She answered all questions with a smile on her face and gave me great comfort in knowing I was being well taken care of! Such a delight!
I have had my stuff stored at this location for over a year! I have had nothing but good experience with the staff. Diana has the sweetest personality and always ready to assist you with all your needs.
They are always so helpful and pleasant to deal with.
Initially rented storage unit for $62 and price went up to $88 per month with minimal notice via small postcard after 3 months. Questionable pricing practices.
Friendly and helpful representative.
Dianah was great getting me all set up .
Diana is just amazing. She is so engaging and makes people feel as if they are are the most important customer she has. I love her friendliness and how comfortable she made me feel. As if we had been friends forever.
I had a slight issue with my storage unit and Diana spent her undivided attention in helping resolve my issue.
I definitely would recommend this storage site to anyone. I know that as long as Diana is there they will get top notch service.
All I can say is that she is amazing and a great representative for the company.
Dar-Lynn Beard
Great front office staff got me all set up!!
Diana was helpful figuring out my payment made it easy work with
Friendly and professional office staff, great location with easy access, highly recommend!
Excellent choice. Convenient, clean facilties, easy access. Diana was very helpful, explaining all terms and conditions, how to access my space, pricing and payment options, etc. Costs are very reasonable. I strongly encourage you to consider using this location of Public Storage... ask for Diana!
UPDATE: I continue to be impressed by the onsite management customer service. Was at my unit this afternoon and Dianna came by to see if everything was okay. Spent a few minutes in a pleasant conversation; very nice and helpful lady. Glad I chose this location of Public Storage.
I rented a storage unit this week online and my online account would not load in their app. I stopped by the office fifteen minutes before closing. I was fortunate to have Dianna help me reset my account so I can make use of the app. I appreciate the great service this evening!
Diane is fantastic! She has help out with a lot. She is all about customer service.
Diane is very helpful. Very polite and friendly. Thankyou for your help
Diana and Jennifer were a lot of help with our moving out! They do great customer service.
Diana was so polite and helpful with getting setup here. Definitely somewhere with amazing service. Thanks Diana!!!!!
Diane/Diana was absolutely helpful and very patient with my elderly parents. She went above and beyond to explain everything. No hidden anything. Very clear. Awesome experience. Thank you.
What a pleasure it was to work with Diane - that's how you write customer service! She doesn't just work fast and efficiently, she also goes above and beyond to make her customers happy. She is without a doubt the reason we stayed with Public Storage for so long!
Diana is super helpful! Very friendly and attentive. So thankful for her!
Diana was amazing to work with. So helpful and accommodating!! Thank you!
Clean and easy process to get a unit and Diana was a great help getting location of unit and went through everything thoroughly! Grounds are well kept and safe!
Excellent service Diana and Christy were awesome . Keep up the great work.
Nancy has impressed us since day one. Very helpful and informative. She has been contacting us to make sure we have equipment to move our belongings in. Very confident in her skills.
Thanks Nancy
Shelly was so helpful and amazing! 10/10 public storage
The best customer service around! It’s a great storage facility that’s super clean & secure. I highly recommend it!
If you don’t mind your personal property stolen and the owners not doing a thing about it, when they know who did it, this is the place for you. However, if you value your property, I highly suggest going to one of the many other nearby storage facilities. 👎👎👎👎👎
Management at this location is aware of the theft of our property, and know who has done it. We’ve been attempting to get our items back, but keep being given the run around by the workers/manager at this location. We are promised calls back, assured our items will be returned and then don’t hear back, unless my wife or I call, then we are given the same excuses. They’ve allowed the thief to get away with it and have allowed him to still occupy at this location. I am disgusted by how this has been improperly handled and don’t trust this place. We will be moving out asap.
Excellent customer service!
Diana is awesome! Great customer service and very diligent. Extremely kind as well. Great place for storage!
Luann was very helpful in us moving in, very nice and made it very easy
Diana was great. Thank you for your help!!
Gale was very helpful getting me a rental that fit my needs and a really great price. The facility is very neat and clean and seems to be well maintained.
Diana is super helpful and courteous! Walked through all the information in a timely manner, and she got a wonderful smile! 5 Stars!!
Dianna was so amazing and sweet and helpful. She anticipated our needs and had things ready to go before we needed it.
Thank you Nancy for being so kind.
Nancy is amazing!! She helped a ton Unloading and helping me with setting up the app, she is awesome definitely an employee to hold on to and treat with respect! Highly recommend
Nancy was very helpful and friendly. We need more people like her.
Thank you Nancy for such amazing customer service. Will definitely refer my peeps!
Nancy is a first-class star. She is half the reason that I chose this facility; not only is she knowledgeable, helpful, reliable and committed, but you can also sense that it comes from the heart - she's a good person and seems to truly care about her customers.
Nancy is the greatest. So helpful.
Great help with the app they suggest and help they offered. Great ladies Gale and Amber.
Knowledgeable pleasant staff
Gail and Nancy were AMAZING!!!! They were so attentive and helpful with getting us squared away and meeting our storage needs!!! They helped to ensure our oversized vehicle would be able to get into the location without any hassle and walked through the facility with us!!! The facility is clean, secure, and the staff is SUPER friendly and eager to help with any and all questions we had to get us moved in!!!
Nancy was a delight, very helpful, affable, and efficient. I have no complaints, just wanted to drop a compliment.
Thank you so much for your help Nancy.
Nancy took good care of me. Go see Nancy for all your storage needs. Thank you Nancy!
Tina helped ease my stress during a difficult situation. Friendly, helpful, quick to problem solve. Thank you Tina!
I wanted to give a shout out to Nancy at this location. She made the process effortless and was very helpful. She showed me the app and it makes all the difference for easy access to my unit and it is very convenient in having all information in one place. Thanks again Nancy! Great job!
Nancy, Thank you for all your help. Your awesome.
Amber left a lasting impression.
Polite and instrumental in teaching the more technological advances in retrieving access to storage spaces.
Amber is very intelligent 👌 👏. She's a keeper.
Amber is phenomenal in her patience, and intellectual informant, bar none.
We've experienced no one with Amber's demeanor, and time in the contract process, that is necessary to bring us on-board Public Storage.
Amber is definitely a keeper!!! 👍👏
Nancy is awesome!!!!!
Thanks!
nancy was so wonderful when it came down to helping me pick the right size unit. i’ve been to a couple public storages and she by far has the best customer service in making sure her customers are satisfied!!
Nancy was truly amazing and helpful when getting the perfect storage. See Nancy if you need a storage.
Thankuuuuu Nancy!!!! You were wonderful helping me with my lock and getting me access to the app for faster access !!!!
Nancy was awesome! Gave me all the information I needed to know!
Mrs. Nancy is such a sweet lady. Thank you for all your help.
Kaylee was very friendly and professional! What a great place to keep my things safe!
UPDATE: Staff is friendly but they raise their rates to ridiculous amounts for no reason any time it pleases! I started at $25 for a 5 x 5. I ended at $53 per month! Ridiculous!!
I had to move to a bigger storage unit and once again Miss Rhonda was there to guide me through and explained everything in detail and very thankful she took the time to explain everything and I would recommend my friends or family to go to that storage and see Rhonda.
Nancy was a big help. Thank you so much!
Thank you Nancy for all your help. Very sweet lady.
Nancy was kind . Thanks for all your help.
Nancy is extremely helpful. Great place.
Nancy was so awesome and very sweet. She took her time with us and didn't rush us.
Staff was very friendly and helpful.
Nancy was super nice to us I definitely recommend!!
Rhond was a very helpful and explained and went over everything i need to know. Thank you and have a great day!
First time customer to Public Storage and Ms Rhonda was exceptional thank you so much for answering all of my questions. Highly recommend
Hi Jaime thanks you for your help.Welcome to Public storage
Chris was an awesome help with my unit! They are an excellent storage facility.
Super easy and fast. Chris did an excellent job.
Amazing Service from Rhonda.
Rhonda was such a big help on showing me how to log in on the web. and she is so sweet to show me. she did a awesome job helping and so kind
Rhonda was such a blessing to help find a bigger storage unit because the first one was to small