Public Storage Self-Storage Units at 33327 Egypt Lane, Magnolia, TX

Jennifer is amazing, she went over a beyond to make sure I knew where my unit was and that I felt safe. She helped me load and unload in the rain. Boss she needs a raise today!!

The air conditioner went out and District Manger called me and is making things right and he has keep me up to date on this issue. Nice man to work with! I can't say enough good things about him taking care of my issues he has gone above and beyond to take care of things Thank you Kevin!

Jennifer is amazing ! She helped me with my questions and was very patient !

Very disappointed in our experience at Public Storage. The price doubled in a year and half. We took all our items to storage without mold, but sadly we had to get rid of many items due to the mold we found on our stored items. It is advertised as a climate controlled building But it has been 82 degrees when we were working in there. It sure does not feel like it was climate controlled. Disappointed! One positive: staff was polite and professional.

Jennifer provided great customer service to help me transfer to a new room.

Renting is a piece of cake! Quick and easy process! Knowing public storage is keeping an eye on my stuff is peace of mind! Thanks Amber for helping me complete my rental this morning! ♥️

Clean property! Love the Staff!!! Amber and Jennifer keep it clean

GO ANYWHERE ELSE, BAIT AND SWITCH IS THE BUSINESS PLAN. They lure you in with a fair price then increase rent a hundred dollars each year. Purely a scam, go does this? I am embarrass for them. I will spend all my free time and money letting the world know about this. Good luck

Anything but a 1 star must be fake. Our monthly cost has been risen over 600% since we started. I will spend the rest of my life telling people to store stuff anywhere else.

I had issues with customer service canceling my reservation while I was speaking to them and not being honest about the mistake. Had a lot of people that I spoke w and NO assistance w a mistake that they made. If things ended w customer service by phone I’d being trying to rate you guys ZERO for ZERO help!! FIVE ⭐️⭐️⭐️⭐️⭐️Thanks to Amber at public storage in Magnolia and her boss, Kevin. I’m a very happy lady…Thank you Amber for your AMAZING customer service.

Just finished getting a storage unit and Amber truly made a difficult day better. Thank you so much for all your help Amber, you rock!

I made a reservation to the wrong location and Jennifer went above and beyond to get me a unit at correct location. She made what could have been a bad situation into a positive experience. So grateful that Jennifer was there!

Thank goodness for Jennifer at the Egypt Lane location.  We walked in not knowing that we made a huge error in reserving our new space.  She worked her magic and fixed the problem with lightening speed. We appreciate her hard work, attention to detail and dedication to fix our huge mistake. Thanks a million !

Great customer service at Public Storage. I have multiple units and could not run my small business without this place!

We've been looking at different storage units for a while and this one was perfect. Great location with easy access to both entrances. The representative we spoke directly with, Diana, was extremely helpful! She took the time to show each unit we asked about and explain the different rates. We could tell she was busy managing two different locations but that didn't stop her from providing excellent customer service.

Nicest staff, I’ve rented multiple times and I’m always happy with my experience. Clean facilities.

Excellent service both starting and leaving everything's exceedingly clean and safe upon vacating today I was helped by Jennifer she was quick informative efficient and extremely friendly highly recommend

I own a local balloon business @atirela. I was needing additional storage space and Amber the Manager was very professional and helped me pick the perfect unit for my needs.

Jennifer was patient, courteous, and helpful!

My rates have gone up considerably since I’ve been renting here. I called and spoke with the manager, Amber, about it. Before I could even finish explaining the reason for my call she’d already put in a rate decrease request for me and was able to save me some money on my rate. It was a no hassle phone call and she was nothing but friendly. I really like having the ability to gain access through the app as well. It’s a great update to the property.

This location has excellent customer service. Steve was very helpful.

Steve, the property manager at this location, was extremely helpful in answering my questions regarding pricing and terms for renting a storage unit.

I first moved into a storage unit at this location in 2017, shortly after they opened. Since that time, I would characterize my limited interaction with the staff and Customer Service call center as a mixed bag. On Christmas Eve (2023), I transferred from one unit to another at this location, in order to lower my storage cost. On this particular occasion, the PS representative manning the front office, Taylor, was super helpful, efficient, and well-versed in how to complete the transaction to transfer units. I was in and out of the facility in no time. My experience on this particular day testifies to how good service can change perceptions of a business, in my case, from mixed to 5-star. Thank you!

If you would like a safe and secure place to keep those memorable items, this would be it. Amber is a huge asset at this location, as she is both courteous and helpful. She helped me close out my unit expeditiously, I thought I was going to be there for awhile to fill out forms. She closed it out in less than 5 minutes. I kept asking is that all and she said yes thats all. Sure enough I checked my email and it was complete. She is truly a blessing. Thank you again Amber!

Amber helped get a lower rate and I really appreciated it!!

Amber and Steve made renting my first storage unit a delight. Thank you for your great service.

I want to say , no matter what the circumstances are Amber can definitely handle it ! I tend to be very wordy at times and Amber remained professional nevertheless get’s the job done. Amber holds a great staff ! Taylor and Jennifer are very keen to making sure the rules are followed. Thanks for remaining professional! Even when customers like myself don’t .

Amber was so very helpful assisting me today. She is patient, helpful and above all professional.

They tell you the monthly fee is $99. Then three months after you move in they notify you that the monthly fee will go up to $137. Then six months later they notify that the monthly fee will go up to $158. So almost a sixty percent increase in less than a year.

So today I came wanting to know the prices on storages without knowing i was going to end up with one, walked in and I see Amber with the brightest attitude and great charisma. I was worried that I would have trouble finding what i was looking for but she helped me 100 percent and make me feel so comfortable and i left knowing so much and with no questions me and my mom were absolutely thankful with her thank you Amber!

Generally okay experience but limited aisle space made it more challenging to maneuver larger items into unit. I am irritated by the lock situation. I was told that I could use my own lock and be refunded the ~$20 lock charge within 30 days of occupying unit. There was no discussion about lock requirements. I attempted to return the lock provided, and was told I could not use my padlock and that the requirements were listed somewhere in the rental agreement. Still feel the conversation was misleading or erroneous.

the workers are amazing

If you need a storage unit this is the place to go. Talk to Amber, she will recommend the best size unit for you. Amber keeps this location in pristine condition. I have seen Amber walk the entire location several times a day. When I was in my unit she stopped to make sure I was happy with my unit and if I had any questions or concerns. I told Amber I needed to down size as I did not need a bigger unit anymore. Amber checked her list and found me a smaller unit close by original unit that was available. Amber took the time during her inspection of the location to show me the unit. Amber told me to contact her when I was ready to switch units and she would help me. I came in a few days later and Amber remembered me and my unit number. Amber was able to switch me over in just a few minutes. Amber has such a polite and helpful demeanor and very knowledgeable of her location. The owners of Public Storage should be very happy knowing that Amber is running their facility extremely well and her professional conduct with their customers is top rate.

Amber S., thank you so much for all your help! You’ve always taken such great care of us! You’re the reason we just added another unit at this location! We are now your customers for life! And thank you Amber for always making everything easy on us! Your smile and friendly attitude makes all the difference when addressing our storage needs, and trying to survive this Texas Heat!! Lol. Thanks Again!!!

Amber you get 25 stars for providing excellant customer service this morning. You went above and beyond in trying to fix the other stores issue!!! I thank you for your kindness sweetie. You deserve a raise!!

Cleanest storage I have come across so far. Amber is the best. Zhe needs a raise.

Amber was SUPER helpful and highly professional. We got a unit at the wrong location; she made the transition/transfer seamless and easy. Turned my bad day right back around. Thanks Amber!! Front office is super clean and well organized.

Worst place that I have EVER stored things at. I was supposed to have a dollar move in. On moving day we arrived loaded down and supposedly their elevator was broke. So they put me in a unit twice the size for $200 a month. I live on social security so this was a VERY negative impact to my budget! What ever happened to businesses keeping their word. And if they are unable to, they endure the consequences NOT THE CUSTOMER! And then I had to pay a mover AGAIN to move me to a smaller unit that ONLY became available after I called corporate! I advise you to steer clear!!

Jerrica was very nice and patient! Walked me through everything, even 10 minutes before closing time!

Mrs. Jerrica was awesome! She gave great customer service thank you for your help !!

Ms. Jerrica was great at helping me and my wife.

Amber with Public Storage was very helpful each and everytime I had a question and was in the office. My moving in and moving out was very easy with her guiding me with professional and friendly attitude. Thank you Amber! The company is fortunate to have you on the front!

I have been renting a unit at this location since February, and just recently moved out. While moving out, there was an incident with two careless and disrespectful gentlemen that blocked my vehicle in a parking spot. The manager, Amber, saw what was going on and immediately came outside and handled the situation by being kind, respectful and professional towards them by asking them to move their truck and trailer. Even though the two gentleman were very disrespectful towards her and myself, she did an outstanding job handling the entire situation. Customer service is awesome and they care about their customers, I will always recommend this location to store your belongings enough!

Amber was very helpful and knowledgeable. Great customer service.

Gale was very proactive and helpful. This was one my best experiences dealing with storage units in my life. Thank you for your help.

Great customer service!