Public Storage Self-Storage Units at 22559 Highway 59 N, Kingwood, TX

Thank you Ms Gladys great customer service

I hade a great 4 months here at public storage. I will continue to us Public storage in the future. Dee was awesome!!

Ms. Dee is very informative and pleasant.

First of all, I would like to brag on how kind and professional Dee was when I reserved my unit. She is truly wonderful! As for the unit, it is nice and roomy but it would be nice to have more light inside. I will need a flashlight for better visibility. Thanks.

Dee was great and very professional. She helped us out on a bind and we really appreciate it.

When is the office open? No one is answering or returning calls and I need assistance.

Clean facilities, fair pricing and kind management. Dee's genuine customer care and professional management skills are much appreciated and are a great benefit to your business.

Ms. Dee was extremely helpful and provided us great customer service. THANKS MS. DEE, YOU ARE AMAZING.

My experience with public storage and Ms. Dee is great she has excellent customer service at the Kingwood location

Ms Dee Was Great More Then Great.. FIRST TIME RENTING FROM ANY UNIT. THANKS MS.DEE YOU DOING AMAZING JOB.BUT YOU GOT TO WATCH OUT I WAS ONLY THERE MY LAST MONTH TIL THE 6 AND THEY WILL CHARGE YOU FOR THE WHOLE MONTH AND WANT GIVE YOU A DISCOUNT SO I DONT THINK I WILL USED THEM AGAIN...

Customer service from Markeisha s. is awesome and she took the time to help me.

Markesha S. assisted me with completing my enrollment for my storage unit today. She was very friendly, prompt and informative. I will surely recommend the Kingwood public storage to fiends and family.

Dee provided us great customer service, made the check in process fast and easy. I would recommend this location to anyone who needs a storage unit

Definitely DO NOT recommend. Had customer service issue the day we went to put on our lock. we put our vacate notice a day later the lady called to confirm the vacate procedures, a day or two later she calls and says corporate approved her to repair the issue in the unit that was assigned to us. Everything could have been avoided if she would have placed her phone down and address my issue accordingly. After speaking with customer service and other public storage locations the way we were responded to was incorrect and should have been handled differently . A complaint was placed with customer service and less then 5 min after it was placed the lady the complaint was made against called and was confrontational asking why we placed the complaint then ended her conversation with it's ok i have you on camera!! Good so they could see your response to something so simple. Never moved in, have been waiting on a call from the regional manager for several days and have been told several times I should be getting a call. From the other reviews i read this lady must have been having a bad day because we definitely did NOT receive the same customer service others have!

I had a awesome experience. Dee was a great hope in making sure that I had the perfect unit for a good price.

Markisha at the front desk was very helpful with information on how the business operates. Thank you!

Customer service was great. Dee was knowledgeable and explained everything very well. She was also kind and welcoming.

Dee was wonderful, informative, and kind.

Moving is frustrating, but Dee made it so welcoming. She was professional & answered every question I had, which was plenty! (Sorry Dee lol)

Love it

Was super easy, set up online, and D in the office got everything else sorted for me. Top notch

Explained everything well. Very helpful and polite.

Dee is the one that helped me and she was amazing from over the phone to in person. Her customer service was emaculate and I was so glad that she helped my experience be easy efficient comfortable and refreshing.

Ms. Dee was amazing and very helpful. She helped me get into space very quickly and was very professional.

Ms.Dee made my terrible moving day so much better. When I came another tenant had mistakenly moved into my unit and instead of just throwing her hands up because the system was down & she couldn’t do anything on her end she help me get it situated and she was the only person today that was concerned with helping the customer!! I really appreciate her and she deserves a raise!

Miss Shelly is Very kind, patience, and friendly. The property is alway clean and she’s always helpful.

She was very helpful very friendly. She explained everything very well she is amazing

Wonderful customer service,very friendly and attentive very pleasant she greeted me as soon as I walked in the door

Shellie was awesome as always. We need more people like her.

Love the customer service..

It was a very easy and pleasant transfer to a smaller space. She remembered me from the call the previous day and walked me through the simple process!

Ms Shellie is awesome.! Very nice lady!

They broke into our storage here and there are no cameras. After police report was filed- was told this happens monthly here- very suspicious

The climate controlled units are not really cool and the mice are terrible. Recently, the climate controlled air is broken in our unit. So we're paying for it but not receiving it. I've been back all week and it's still broken. My items are getting ruined.

Dee was awesome!!!! So nice and easy to get storage!! Thank You!

Very good service with Dee!

Dee was extremely helpful and helped us with everything I needed. Gave us detailed information on the storage. Would highly recommend doing business with her.

We were initially very unhappy with this location, rats and lack of functioning climate control. We had several things mildew in the climate control unit. When Deedee came in board she has been incredibly helpful and super friendly. I give her 5 stars.

Ms.Dee she was and Excelente person and she was kind and helping us whit everything She was also being genirues

Shellie was So Great &Helpful I recommend This Place❤️❤️

Dee was very nice and helpful!

Dee es súper buena persona, thank you Dee

Ms. Dee is the greatest!!! Helpful, informative and professional

Shellie helped me out and made the process super simple to get set up with one of their units.

Shelley was very responsive and made the rental process very easy. The rates are also very reasonable.

I have not had the greatest experience with this location since the lady who was there about 3 years ago left. I've had nothing but problems with rats getting into my unit x2 already and destroying pretty much everything I own. I do have insurance aleady put a claim in and fingers crossed that they do something about it. I am disgusted and livid. I'm sharing a few pics and this isn't the beginning. 😥 I don't want anyone else to go through this.

Dee is so friendly and so informative! Easy and stress-free process!Finally some place with great customer service!

The staff is friendly and helpful. I have utilized this facility for years. My items stored have remained safe.

Best customer service

Storage facility is very helpful and met my requirements right from the jump. I have more then one unit and one being outside had the door broke and I was moved immediately without me even having to say something. Love this place

Ms. Shellie was very helpful and kind with helping me find a unit.

What a wonderful experience, mostly done through the app. Actually, didn't know where the office was until I needed to bump up my storage unit. Shellie was amazing! Informative, helpful and friendly.

This place has the best customer service. I did an eRental and ended up needing more space. Shelly was so helpful and accommodating. She’s really helped make a super stressful situation easy to handle. Thanks so much for your help!

I love Ms.Dee she was so helpful and polite was a great help to me , she’s the best

Great customer service

Dee was very helpful and answered all of my questions. Courteous, professional, and straightforward. I moved in that same day.

Easy and amazing service. Super helpful and can answer any questions you may have. Highly recommend using this location for your storage needs.

Great customer service from D

Amazing customer service !!!

Dy’Anna was very friendly as well as very professional giving us exceptional customer service😉‼️

Ms. Dee, was very knowledgeable and professional

Best service ever!!

GREAT SERVICE THANKS D!

Dee was awesome!! Very friendly and professional!! Good Storage Facility

Awesome to work with. Their pricing is low enough for a regular family to afford. Their website was easy and efficient to use. I wpuld highly recommend.

Dee was awesome! Got me in and out was professial an courteous!! U need more like her!!!

This is one great place too store your items very safe place... Thank very much for all your help by making me feel very comfortable with storing my stuff Stacey Doak!!!

Ross was super amazing. She took care of me super fast and gave me all the details I needed to know😊

Ms. Ross was amazing! Helped me get my lock figured out! Even gave me some lubricant to help unlock my lock, and when it didn't open, she helped me get my lock cut. If you need storage, this is the place! Great prices, great customer service!

This property is a great place to store items. Gladys was very helpful getting me into the unit and make sure I had everything I needed.

Great customer service! Needed storage last minute and was very helpful. Had a fantastic special rate on the unit! If you don't need climate-control, this is the perfect location.

Very convenient, Roz was very nice and helpful, she had a wonderful attitude. Only tool about 10 minutes to get i to a unit.

Had a great experience here. Easily made my reservation online, and was called back very quickly to set up my appointment. When I went in to get my unit, Rossaland was great. Very thorough and efficient. The process was very quick, and she went through every step clearly. She had a very welcoming and friendly demeanor. I'm glad I chose this location.

Love this location great customer service from the office manager she was very helpful and explain everything down to the teeth.

Roz, Thank you for the excellent customer experience.

I love this place I’ve been renting here for a year .Rossland is the best great customer service .clean office always very professional give this place 5 stars!

My storage unit was robbed. I took the rest of my stuff out. The month did not finish and I paid my whole month. The public storage took me out of the system and took my unit, they told me that they took me out because I took my stuff and left the unit unlocked. Poor security system.

Just wanted to say this public storage has to be the best in humble area.. They call me ahead to make sure I make a on time payment so I want have late fees. Very low rates..

Roz very informative and help vsry helpful

I'm very satisfied with the service..Roz is a doll.

When I reserve the unit online, I just looked forward to paying and move in. Early the next morning, Ms Rosaland gave me a call to welcome me aboard. I decided to go in a pay instead of online. Glad I did, Ms Rosaland help me through out the process. She walked the facility with me and was very pleasant. Thank mam, for the great Customer Service.

Rats! Rat poo everywhere. Management not concerned, did nothing.

The woman helping me with my rental, Laura, gave me amazing customer service today! She was quick to answer all questions and took time to make sure I was completely set and satisfied with every aspect of my storage unit. Much appreciation for the pleasant transaction!

Keep razing my storage fee. And it's an outside unit.Been renting about 7 months now.

Katie is so hopefully and makes everything so easy. She has great customer service skills and is very detailed and informative. Thank you!

The manager, Katie, is a phenomenal person that guided me every step of the way to transition my stuff into another area. Highly recommend and please keep prices at or below market values to retain current and previous clients!

Excellent customer service !!!!

Katie was the most helpful manager I’ve ever had the pleasure of meeting. If you’re in the Kingwood/Humble area look no further!

Me and my family received a warm welcome and great customer service. Thanks again KB

Awesome customer service! Katie is amazing! You won’t be disappointed

Stopped by this location and Katie was so welcoming and knowledgeable about the storage units! I will be back once I’m ready!

I’m new to the area and was on an emotional roller coaster. Coming into this location was so stress free that it help ease my mind about everything else I had going on.

Katie is amazing! She really helped my grandma picked the right storage!

Katie made my time needing storage an absolute breeze. Move in was easy and move out was even easier. The unit was clean and exactly what i needed. Any time I had questions the phone was always answered quickly. She went above and beyond for me which was such a relief. Moving on your own is so tough as it is. She was understanding the whole time and really made this the company I will use in the future if I need it again.

Nikita was amazing with meeting my needs in picking out the right unit and offering me the best information and deals!!!

Katie has been AWESOME to work with. She’s been friendly, honest and she’s always been able to help us out in a pinch! I highly recommend this place, our items were stored for 4 months and from billing to the condition of the actual unit - we’ve had zero issues!

Public Storage has really helped me feel comfortable leaving my belongings there. The staff is very nice and joy to talk to.

Katie is always helpful and professional. Thank you for all your help.

Very helpful and quick to get me into a unit

Very efficient and friendly. Storage units clean.

I came to look at some units. Katie was very helpful and knowledgable . She was a true professional. Thanks Katie for all your help.

Great customer service from Katie the property manager. Would recommend to friends and family.

Katie is absolutely fantastic! She’s been there every time I’ve made a visit, always smiling and makes it feel like a more personal experience than just a simple storage unit trip. Definitely recommend and make sure to ask for Katie!

Great staff and service!

Manager followed me to the dumpster to tell me if I threw away a shoe box of trash I could get fined. Ridiculous.

Wonderful lady's thank you thank you for being beautiful today

Katie was very friendly and helpful! She knew exactly what I needed and renting the storage unit was so easy! I would definitely recommend this place!!

This place has the best customer service and I love the quick response and great deals! I feel very safe keeping my belongings here! Love the staff as well! Thank you 👌🏽

Very professional attitude! Very knowledgeable and I appreciate the time and service given! God Bless 💜

Clean and helpful

Best customer service ever they were very friendly and nice I was in and out fast definitely recommend using the storage thank you FeFe

Thank you to Fifi for the awesome customer service and patient with me she is awesome and took care of me very well

I store for business I have no problems. I addressed my concerns today and the manager was happy to help

Timmetria is wonderful with customers, and she really took good care of us while we were moving in. Appreciate the work done by public storage at this location.

I deliver to storage unit and have no problems. Great service

Great staff from sign up always willing to help answer questions, and more. Been with this storage for 5 months no complaints.

I love this place!!!!

I was looking for a safe and clean storage place last week...Public Storage is a well kept place with good prices. Cathy helped me with directions to get there, she gave me clear information and all the attention I needed to make the best decision for me. I strongly recommend this place for a good experience with your things and best customer setvice. Thank you again Cathy for an excellent service!

Tamara was awesome very first time coming here and she did amazing job thank you so much if anyone is moving come see her again thank you so much 🙏🏻

I had came from extra space storage and Katie helped me and also gave me all the information i needed and was very helpful, nice, and smiled alot and i do plan on getting a storage unit from yall very soon.

First of all the service level of this company on all ends is outstanding. Not only did I have a wonderful rescuing experience , but each time I go in there I witness that with all the other customers. When I called on the phone to Ricky Wilson I was very annoyed by what had just happened at you Uhaul. I verified my reservation the day before and I get in there and the lady says she can’t find it and then proceeds to show me storage units at a different prices than I was quoted so I told her let me pay for these boxes and tape and I will get back to her. I stepped outside and called public storage. I got Ricky on the phone and he asked me a few questions and then got me-in direct contact with Katie Horn at the Kingwood location who was very consistent to what Ricky quoted she said to come on in and she took care of me which Had no hidden fees or problems. I had a very busy day and they both helped it to go much better and for that I appreciate them and public storage services

Tamara was very accommodating! She showed us multiple storage units until we found the one best suited for us. She was very helpful.

I was coming out to look at a unit and there was one specific lady who was very nice her name was Tamara unfortunately there was no unit that was right for me but Tamara needs to be recognized because she is one of the nicest people I’ve ever met she was patient and very polite and we need more employees like her.

Katie is the sweetheart she helped me on everything . as iam disabled . she explain everything and told me if i ever needed help to come ask for dont do it on my own. Very helpful on everything. She make sure ur needs are meet. Again ty katie

I should have edited this review a year ago, after my initial positive review. Basically, our unit here was robbed, even though it was inside a building with a code and had a padlock. We had the “orange” insurance but the claim there was no proof of forced entry....a new padlock was put on our unit. No cameras in there either, and no help in determining who may have cut off our lick, stolen our property and put on a new lick. We filed a police report and moved all of our remaining things that very day. No follow up call or even the slightest acknowledgment of our loss from management. We will never use Public storage again! Barbara was professional and friendly. She explained how to use the codes and gave us a ride to the unit. Then, when we didn't follow the process for the gate and called her, she patiently re-explained. Nice person, secure and clean unit.

Sharon was wonderful and the facility is great!

The Awesomesttest staff!!

I came in and Ms Lisa was so nice and helpful!!!

Ms.Barbara and Lisa were great. I give public storage one star no cart

I needed a storage. I came in I didn’t know what size I needed. So Lisa took me out to show me some units. Lisa is great but I had to walk. After seeing two unit I couldn’t walk anymore. I have problems with my legs. Like I said Lisa is GREAT but public storage need to get a golf cart for the customers.

Barbara was a pleasure to work with, very attentive and takes care of business. Also called me to tell me lock was on incorrectly, could of been very bad had I not returned to correct the issue. Thank you!

I can in to rent a space Lisa took me out to see the unit. She showed me two unit because i wasn't sure of size. When we got back in office she offered me merchandise. There were a couple of people waiting. Barbara was on the computer helping others person. So Lisa told her the unit I wanted and the damp check. The Lisa took the other person to show them there unit. Barbara and Lisa are like the Jordan and Pippen of public storage.

The staff at location is very friendly. Lisa answered all my questions and helped me pick out the right storage unit for my needs.

Came in to look at a unit Ms Barbara and Lisa where very helpful

Lisa was very helpful!!!!

Came to look for a storage space and was shown three different units that were available for rent. I was helped by Ms. Lisa she was so very helpful and kind and very knowledgeable about the storage spaces available.

Lisa is always helpful and knowledgeable when I have any questions or concerns. I would definitely refer others here. Always a pleasant experience

I have never stored my belongings before but Lisa was awesome! She patiently took me through the process and answered any questions that I had about the facility. The facility was clean and well secured. Thanks again Lisa for your outstanding customer service! I will definitely use this facility again!

Very clean and secure facility. Lisa was a big help and great to work with. I would not hesitate to recommend her or this facility to anyone.

I had been a long time customer at the U-HAUL located almost directly across on the other side of the frwy in the 5yrs I had my unit there they have had numerous units broken into mainly the two sections in the building across from Zone D Erotica, I'm thinking because of the crowd the Zone attracts relating to certain types of paraphernalia that is sold at all 24-hour novelty stores, Enough said right ??? My unit was in the very first section that is across from the Zone on one occasion the unit right next to mine had been broken into and everything taken from it it was a constant headache and worry on whether or not mine would be broken into next and although I did not have anything of real monetary value in my unit had someone broken into it the person would not have know that until it was too late they would have ransack my unit taken my belongings and discard them somewhere when they realize they couldn't get nothing for them problem being with that is I have a lot of sentimental things that cannot be replaced and no amount of money could be placed on the value of them just to name a few things items belonging to my nephew that had been hit and killed by a car when he was 17 memorabilia from my animals I had to have put to sleep, the ashes of one of them, if I had lost any of these things I would have been emotionally distraught and it would have been like reliving the moments all over again. In short most times the staff there seemed friendly but they were and are very careless in regards to walking the buildings in the evening to make sure there is no one in there that's not supposed to be and pretty much if somebody is moving in or out an have the doors propped open on the building anyone go in and out of there without them even paying attention or being aware of the fact not to mention the sliding doors on those two sections are old and can be popped open very easily and it does not trip an alarm because then people who have 24-hour access wouldn't be able to get in so both of those sections sliding doors are not hooked to any alarm. I paid extra for 24 hour access many times I have been up there late getting something out of my unit and would notice that their employees had left their Shop-Vac out and various different items and me being thoughtful and trying to keep the things from being stolen because of knowing the crowd that comes around their late at night I would collect their belongings and put them up in my unit usually and give them to them in the morning as I said they're just careless and don't really watch out that being said I ended up being fed up with it when once again latches were cut on units in the same hallway as mine one 6 doors down directly across from mine and the other one on the same side as mine three doors. The very first experience upon coming over to public storage was a overwhelming feeling of such relief due to the staff memberthat runs that facility Miss Barbara. She explained public storage's policies as far as the hours the locks that all buildings are required to have which deters things of that nature that happened at U-Haul and she was very pleasant, helpful and friendly. As well as very on-point with the ins and outs of the facility keeping it in Tip-Top appearance and making sure everything is secure at all times. It is such a relief to know I don't have to worry anymore about my belongings an it has all around been a win-win for me, I no longer have any worries, not to mention my bill is less and the service from Miss Barbara it's always A-1, and can answer any question you may have. And in my opinion she deserves a raise for all her hard work and should be commended for a job always well done !!!

Your average storage unit.

Natasha was so very helpful

Good customer service 😀 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Barbara was extremely helpful.

Customers service was great thanks Barba

Barbara is the BOMB!!!! The best experience in a time of stress!!! I recommend this facility!!!

Barbara is very helpful, since she know some ASL, it is useful with my sister who is a customer there. She's great.

Barbara provided great customer service and assisted me very quickly!

The building supervisor was quite nice & extremely helpful. Her name is Ms. Barbara. She -usa quite an asset to the company. Thank-you.

Pleasure dealing with everyone here

Barbara was awesome 😎😎😁😁

Hi my name is Jaquetta and I just had to be sure to leave a review for Mrs. Barbara. She was very helpful, respectful, and kind I haven't experienced excellent customer service like that in a while.... Thank you Mrs. Barbara you're truly appreciated.

Barbara has a great costume service very patient and explains very well .

The lady that helped me Traci (Kingwood,Tx. location) was awesome. She went out of her way to make sure i picked out the perfect unit that would fit my needs. Being a first time storage renter i had plenty of questions and she took her time and answered each one thoroughly. She explained the paperwork and when i left there it was a little after closing time but i didn't feel rushed to leave. After this experience i know i chose the right storage facility for me . I hope everyone meets a Traci when they are checking out Public Storage. Thank you Traci

Every time I have come to Public Storage, Barbara has been most helpful, kind, & made my experience wonderful! Thank you for your caring service!

Barbara great customer service

Excellent customer service very nice person.

Barbara was a big help WONDERFUL PERSONALITY. Thanks for being so warm an inviting. I will always come to your location for all my storing needs and just to say hello.

Thank you Lisa for your informative and professional customer service during my recent visit. Will certainly ask for you when I m ready for a unit.

Thank you Lisa for providing great services for unit information

Had a great experience thanks to Barbara!! She is amazing, and gave me some great advice on getting couch covers!! Would recommend this place to anyone, and she makes it even better with her great customer service!

Had an excellent experience. Manager Terri was very helpful and friendly.

Ms Barbara was a pleasure to deal with. She was knowledgeable, friendly, and accommodating. She made sure that all of my questions were answered and all of my needs were met. She made my experience enjoyable. Thank you, Ms. Barbara!

Out of all the storage places I can choose from I came here Ms Lisa is the sweetest person ever.. Always kind when I come in. Love her spirit she’s full of joy..

Lisa is great. She is very helpful and knowledgeable.

Ms Barbara and Lisa is Great. I was having trouble with my name and card. They kept trying. Public storage is lucky to have them.

Easy access, discount pricing was for every month ( not just for the first month) I was only going to give 4 Star's , But Terry was great not only on the phone but in the office and on the property, because of her hands on skills with customers I gave 5 stars.

Barbara was extremely helpful and pleasant to work with!

Ms. Barbara is friendly, fast, and helpful. I'm satisfied.

Barbara has good customer service

Great customer.

Thanks ms b

Ms.Lisa was very helpful and provided great customer service. She was very knowledgeable in all the information I needed!

It was my first time using a public storage, and Ms. Lisa answered all of my questions and provided me with all of the information I needed. She was incredibly kind and made the process a lot easier. Excellent customer service!

good service when i come there always polite.

Ms.Barbara demonstrated excellent customer service!

Barbara, the property manager, is wonderful! 10/10 will come back.

It was Easter Sunday and Lisa was so friendly and helpful. No one likes to work or move on Easter, Lisa helped make the morning better. Thank you

Barbara has great customer service.

Ms. Barbara at 59 & Kingswood Dr. has one of the best customer service relations. She will go the extra mile to help you.

I went in to look at unit with my boyfriend. I was aided by Lisa she was very knowledgeable, and helpful. I didn't want to be rude but my boyfriend has an anxiety disorder, she made him very uncomfortable when she stepped around the counter as we talked. I think your company should take people like my boyfriend into consideration. I love public storage, I loved Lisa but I would really like it if you guys respected people's personal space.

Great place to store memories

Adam was really helpful and helped us make an informed decision. Great prices and customer service.

Barbara was very great, and help us in the cold weather.

Good service here very helpful thank you Mrs Barbra

Barbra show great customer care. Outstanding manager

This location is blessed to have Barbara. The stress of moving my things at the last minute was drowned by the kind and calm customer service of Barbara. Thank you

My things have been in storage with the facility for several years now and I can honestly say, that I love Public Storage and I love Ms. Barbara. She has been extremely helpful whenever I had issues or concerns. My belongings have held up nicely over the years. Furniture, photos, clothes, shoes, purses etc., have all remained in tip top shape. Even after moving my belongings out, Ms. B was able to help me get rid of a washer and dryer that I no longer wanted. If you’re looking for a place to store your items in the Humble/Kingwood area, look no further. You will not regret it.

Barbara is great. Excellent customer service.

I've been with this particular Kingwood location with Public Storage since 2008... Although as of today, Dec 2017... I have completely moved out of my unit... I must truly thank such a AWESOME manager, Ms. Barbara... and her AMAZING staff... especially Lisa... for ALL their professionalism, courtesy and kindness they've shown throughout the years... have a blessed Christmas and a prosperous New Year...

I went to this location and Lisa and Ms. Barbara VERY HELPFUL, POLITE and help me with my storage needs. Public storage needs more people like them. They deserve a raise. Thank u Lisa and Ms.Barbara

I LOVE visiting this Kingwood location, mainly because of Ms. Barbara!!! Every time I stop in she always has a beautiful smile and a warm and inviting personality. I would HIGHLY recommend this Public Storage location; thanks😊

Ms. Barbara @store#08402 was very patient and having a great personality 2 complete her daily task w a smile kon her face. She's wonderful

I want to give Ms. Barbara a special thank you for going the extra mile. It is Great...to see people who really enjoy helping people. She not only stayed late to accommodate our needs.. she made sure it was exactly what we needed.

I had a unit here for over a yr. I stored all of my possessions as I was looking for and saving for a house. In april of this yr I went on a 5 week stretch of work where I was only home 2 days. During this time the facilities auto draft system didn't take my payment. They did try to call me, but I wasn't able to answer. And I did choose not to call back the unknown number. When finally back in town I went to my office to check my mail and had a notice from PS. I immediately drove the mile down the hwy to see what had happened. Ends up, just days before they had sold my unit. Now, understand that I am not denying they didn't try to call. And I am not denying that somewhere in the contract it's probably written that they can sell the unit if payment is missed, regardless of the reason. But here is what disappoints me: I am disappointed in the customer service. My address was as I said a mile from the facility. They knew they were going to sell the unit, just drive up there and warn me/someone. I brought this to their attention and they said it not their policy. I'm not denying that it's not but United Airlines also has a policy about booting people from their seats... All I got from anyone was a dismissive attitude and "sorry we can't do anything." The lot attendant gave me the district managers number and I called her. Her voice mail says she checks it twice a day and will get back soon. I left a vm and didn't receive a call back for a week (I called 2 other times in that week also). What's ironic is that she was busy (just as I was during my 5 week travel stretch for work where I missed their call). She was not helpful at all, atleast not in making me feel like someone would try to help me recover my things. I learned that they know who the buyers are of course. And this buyer is a regular apparently. I just wanted someone to call them and ask if I could atleast have the items that can't be sold back. She said she would reach out to them and get back with me. She never got back with me. I even called and left messages again. It's these subtle yet profound acts of customer service, or lack thereof, that disappoint me most. Policy or not they could have driven to the address, they could have attempted the payment again, they could have texted me, they could have tried harder to get my life's possessions back. I lost my possessions just like many reading this did in the flood. It feels that way. They sold the unit for $1200 btw, also sickening. Don't use public storage.

Barbara was exceptional. She went above and beyond to take care of our storage needs.

My experience with public storage was great. Ms. B was very helpful. She showed me the size I may need and also the next size larger because I was not really sure of the space. I came back the next day and rented the storage I decided on. They were also offering 1/2 off first month rent. Saving money is always a great deal. Thanks.

Barbara was great and very helpful in getting us set up in short order and back to our recovery work! Exceptional customer service, great job!

Ms. BARBARA was exceptional when explaining the policies and with keeping the facility clean and accessible, thanks.

Miss Barbara is Lit. So friendly and helpful and most of all honest. I'm very very pleased with my experience.

Be AWARE. They just got a new system using an ipad do all the transactions. It took me almost an hour to go through the entire process. I reserved a space with the promotion online and their system could not find it . Make sure you have plenty of time and patience .

Barbara and Lisa at Public Storage Hwy 59 Kingwood were very helpful & informative. They did all they could to assist our securing a storage unit.

Sharon was very pleasant, knowledgeable and helpful. She did a great job.

Sharon took care of me, great service.

Ms Lisa was so pleasant and accommodating. I would most definitely refer this facility to all family and friends who may need storage in the future.

Barbara was excellent. Thanks for being so helpful and postponing lunch to assist us in a hurry :)

Barbara was great. Efficient lease and easy application process.

Ms. Barbara was a great help and available at all times. I would come back to this location if I ever need a space.

Gladys rendered exceptional customer service skills, the facility is well kept. I will be sure to recommend to any of my friends

Ms Barbara provided excellent customer service. Thank you so much.

Great customer service from Barbara.

Wonderfully helpful and professional host.

Excellent service! Would highly recommend every time. Thanks Barbara!

I had a great experience, Mrs.Barbara was so kind and helpful, I recommend anyone looking for a storage to go there.

Barbara has great customer service. 😃

Great service!! Ms Barbara was a huge help and very polite!! Highly recommend!

Service was horrible!!! We got there the door was locked and there was a sign on the door that said will be back at 4:30pm. Someone finally came to the door at 4:40pm and was very rude. She asked what I needed and I told her I made a reservation online but I was a day early. She stated she didn't have any appointments today and assisted the next customer.

We just rented a unit here and was taken care by Miss Barbara. Very pleasant experience. Very helpful and great attitude. Thank You Barbara for all your help. Looking forward to seeing you around.

I went in just to pay a bill and wow did I have the experience of of a lifetime! Ms. Gladys was so nice and professional she was so kind and really seems to enjoy her job, her customer service was through the roof! My boyfriend and I really enjoyed talking to her, she made my heart smile, so thank you public storage for superb customer service and a lovely employee

Came in Lisa was there. She was Very helpful. She answer all my questions. Great employee.

The personal service provided by the, Public Storage complex, was fully appreciative & entirely helpful. Assistance that was given from *the one-of-a-kind employee Mrs.Barabra; at the offices front desk, is above & beyond, making "a small stop" for the day an enjoyably comfortable one.

Barbara customer service was excellent

Barbarah is cool & professional she goes out of way to insure that the customer's needs are met.

Barbara has great customer service and she is#1

I have had amazing service and I recommend this storage to anybody

Amazing staff Ms. Gladys. She's extremely helpful and accommodating. Love her energy as well. Thank you so much!

Customer service is great. Barbara Lisa is the best.

Gladys was helpful, thorough, friendly and easy to get along with. She was very patient with all of my questions and my failed first attempt to get into the gate, lol. My experience so far with her and the facility has been better than expected.

Ms. Barbara has great customer service

The service was really nice. Thanks to Ms. Barbara

The Service I got from this location on hwy 59 Super Great...Ms Barbara answer the questions I ask very well. Showed me the unit that I would be renting and ask me was that ok...As well as offering me protectant covers and mold protectant....From her professional service I give her a 5 star... Rhonda Livingston

Barbara customer service representative was very professional and sweet

Lisa provided exceptional customer service, was friendly and helpful, and made us feel very welcome. She was patient while she showed us 3 different sized units to help figure out our exact needs. She was efficient and polite, explained all the details to us, and even came to check on us a couple of hours later and offered us a different kind of dolly from the ones we had to move our VERY heavy wood furniture. She couldn't have done a better job!

Gladys & Barbara were so awesome! Provided very excellent and quick services! Malcolm

Thank you Ms. Barbara for all your help :-)

Mrs. Barbara is awesome she help us and explain everything, offer us a lock and boxes witch help alot . Thanks; Mrs. Barbara

Barbara. Has good customet service property. Very clean well taken care of

Mrs.Barbara was very friendly and efficient.

Ms. Barbara is the best. She was so helpful.

Miss. Barbara she did an excellent greeting job customer service 💫✨🌟Thank you Miss. Barbara 💯☺️👍🏻

Thank you so much Ms. Gladys for your exceptional customer service! We were in and out quickly and you were very helpful!

Ireceivegreatcustomerserviceatthekingwoodstorems.barbaraverynice

Barbara is so wonderful. Made our experience great!

Miss Gladys is great! Very much of a people's person! Made our experience so much better!

Gladys was very professional and went over and beyond for us. I definitely recommend this to others!

Gladys was very helpful in getting me setup in the proper size storage unit. They have an excellent assortment of supplies. Online discount and first month discount is great. Had me in and out in no time.

Ms. Gladys made the stress of my move go away with her ability to get us into a unit on such short notice. Her positive attitude and high energy calmed our worries and got us in and out. Its been a month and I'm barley getting around to giving a review. Service like hers shouldn't go unnoticed, thanks again for the laughs Ms. Gladys

Ms. Gladys made my storage needs quick and easy. Definitely 5 star customer service.

Ms.Barbara is the nicest person and very knowledgeable on her merchandise. Great customer service and i will be back in future for merchandise again.

When I paid my bill she was very nice and helpful.

When I paid my bill she was very nice and very helpful.

This is a very nice property and the staff there is very good BUT my rental rate has gone up from $138 to $200 in 2 1/2 years. My income surely has not gone up by a similar amount in the same period. I think they are really stuffing the Customers on the rent.

I stopped in to get information about using this facility and Lisa was so friendly and helpful. She had answers to all my questions and she offered information I hadn't thought of. Good customer service does get customers. It's not always about the best price. I will be back.

Ms. Gladys was a wonderful help! She knew what storage was best after the reservation that Iwanted was too small. Very energetic and wonderful personality! She got the arrangements setup in a timely manner and made sure that everything was clear and understood. Thanks for a job well done. I would recommend this storage facility to everyone!! :-) Excellent Customer Service!

Ms. Barbara has been politely helping me for years. Ms Barbara has always been kind and courteous. Thank You Ms Barbara for treating me special each and every time we encountered one another.

Every time I need a storage I go thru Barbara she's the best!

It was easy to move in and move out. Very friendly personnel...especially Barbara! She was very sweet!

Great quick and customer service. Barbara was an excellent help.

Love the customer service that they have. And Ms. Barbara is awesome they will go out of there way to help you

We rented a storage on Sunday 3/15. The lady that help is was Lisa. She was Very nice an helpful. She kept trying to sell me things. :-)). Good job Lisa and public storage

Miss Barbara gave exceptional customer service! She definitely went above & beyond for the initial issues I was having. She took extra time out of her day to assist me. Very clean & secure facility. Love it!!!

I went to public storage last Sunday and was helped by Lisa Williams. She was very polite and attentive. I will definitely be returning. Keep up the good work! !!!

I was very happy with the courteous and friendly service I received from Gladys and Barbara at the site. They were great in explaining everything and we're happy to answer all the questions I had.

Love ms Barbara

Rented from Ms Barbara today she was very polite and explained the policies of my contract and also suggested covers to help protect my things thanks for everything. ..#2010

Went to this store for directions and barbra was very nice and profesional

ms Barbra was great friendly and all around good person

Even after closing, Barbra was kind enough to help me out with my next month payment! This was my mistake thinking they closed at 9, and she was still willing to help while closing up!!! Amazing customer service!!!! Will always use public storage!!!!!

Great customer service mrs. Barbara was great I came in to make a payment she made fast and easy service I will go back to her thank you

Great service. Got all the help I needed and they have a helpful and courteous staff. Definitely recommend it.

Had a great experience with this Public Storage. Gladys was very helpful!

Miss Barbara thank you for making my experience so pleasant. I visited many unit, and they were just doing there job. You I want to thank you for going the extra mile.

When you drive away from a business talking about how much you loved the lady behind the desk, you think to share it with the world and corporate. Barbara was absolutely perfect! She was informative, a good sales-woman, considerate of our wants and needs, and most importantly, she related to us with humor. Something we needed at that point in time. The very day we signed a lease with Public Storage the few competators down the road seemed lazy and didnt hesitate to refer us to the next business close by. Barbara was the opposite and showed us several units and prices until we agreed on what we WANTED. Thank you so much Miss. Barbara, we consider you a friend!! Thanks, Love! Lauren and Shane

Hello, My name is Mrs. Wanda, I have used Public Storage in the pass to store overflow from my home I believe this is the best storage facility in the world!! However, since leasing a unit from Mrs. Barbara at the facility on 59 North in Kingwood I am convinced. Her customer service skills are be applauded a million times above and beyond the call of duty. Not only was she attentive and courteous but extremely professional. She had an immediate answer to every question I posed, she was quick when processing the lease and customer oriented. Her concern was directed towards my every need. Also the the property is always neat and clean!! Thank you "Public Storage" for Mrs. Barbara being at that particular location. I have recommended friends and family to use this facility because of Mrs. Barbara's expertise!!

This is my first time renting a storage unit and Galdys was more than helpful. She provided the needed information for me to make a decision. She was helpful on arrival to store my items. She was inviting and had a smile that engaged in conversation. My only issue is with the policy of public storage - When I signed the contract for the unit I was informed that I would need to pay renter's insurance which was an additional charge not previously indicated when inquiring about the property and monthly rates. I provided Gladys with a copy of my homeowner's policy indicating I had coverage off site and she reversed the additional charges. My suggestion for Public storage corporate policy is that all expected fees (including the renter's insurance) be discussed up front. Additionally the rates change from day to day and the rates quoted the evening before are not necessarily the rates honored the next morning.

Lovely customer service

Very friendly and professional. Thoroughly Explained everything.

It was my first time using Public Storage and I loved Barbara! She was extremely nice and helpful and made the visit short and sweet and made sure I was well taken care of.

This location is very convenient and the lady Barbara is extremely helpful and helped me pick out what I needed

Mr. Jesse& Ms. Barbara have been very good at the Public Storage off Hwy 59. The place is very well taken care of its a nice the people that are there are very helpfull. Keep up the good work.

The manager at this location is awesome! She was very helpful in helping me find the perfect size storage. I will refer friends to this locations!

I make my sisters payment regularly ! Barbara great job!!!!!!!!!!

Hi my name is Ana Johnson and this is my first time renting a storage, but Barbara make averything very easy for me she explain all the paper work and how it work , she give the best coustomer services. thanks Barbara.

Excellent staff. Very customer centric. Cheers.

I have been a customer at this location for about 8 years. Barbara and Jesse have always taken very good care of me. I would recommend this storage facility to anyone who asked me.

Barbara was great. Really helped me out in a bind!

place was clean and Barbara has been nice every time.

Muy buen trabajo barbara and jerin

Barbara is great

Barbara and Jerin was very helpfull and they did a wonderfull job. The property looks great and clean.

Barbara keeps the property in excellent shape, she the best property manager! She should receive a 10 star rating but you only have 5 stars!

Barbara was very helpful and knowledgeable about my needs and saving me some money. Great customer service!

We were dealing with a rusted lock that simply would not budge. Ms. Danita Brown came to the rescue armed with determination, lubricant, tools, and an extraordinary "above and beyond" attitude of customer service that saved us time, money and frustration. Thank you!

We have had a unit at this Public Storage for two years+ and Miss Barbara takes good care of us! Our unit is watched over and we have never had anyone tamper with it. It is a safe area to visit to get things out of the unit and she lives onsite. The unit is well insulated and the temperature of the unit has kept our belongings from heat damage. The staff is always friendly and accommodating. I highly recommend storing your valuable possessions with Public Storage of Kingwood, TX!!!

Rochelle was friendly and informative. she talked me into buying some sofa covers and a lock. Very helpful and knowledgeable about the property. I was in a hurry and she made everything easy for me and very thorough. thanks Rochelle Jeff