Public Storage Self-Storage Units at 18006 Highway 59 N, Humble, TX

Customer service is great. Please give Jennifer a raise. She deserves it. It’s too much going around here for one person.

Jennifer was a great help! Sweet lady! Made sure getting a unit was nice and quick ⭐️

Jennifer is the best and she speaks spanish!

Jen was really knowledgeable and helpful with our storage needs. You can tell she likes her job and is great at it. Wonderful and helpful attitude during what was for us, a stressful time. Her smile was very much appreciated, as was her service!

Sa’Nay was very informative and had the best attitude when it came down to looking at storage units!! Service hands down was amazing !!!!

Jennifer was great. Very professional and knows her stuff. Any questions I had, she had the answer. The units are clean and affordable. This is the place to come to.

One of my favorite employees, Jennifer Zayas works here. The customer service that she offers is barn top level. This is the reason public storage will continue to get my business.

Jennifer is the Best Staff worker that helped with my needs. Very clean facility!

Jennifer is amazing, when I tell you professional, sweet and compassionate that’s her. She was so helpful. She even helped me set up my mobile app. This is the storage to come to

Jen was very kind and professional with all of the services she provided.

I had a very nice conversation with this lady named Jennifer and I can tell she likes to do well at her job and loves to devote her energy towards her clients.

I was nervous going to the storage place with this being the first time I’ve gone through the process but I appreciated Jennifer's customer service, she was very understanding and patient with helping me in moving my possessions

Got help from a lady named Jennifer and she was very professional and efficient when It came to getting things done.Thank you!

This lady named Jennifer was really helpful, and professional!

Jen is always smiling and makes me feel welcomed. Great customer service and clean store

Jenn was very helpful and answered all my questions

Very nice and helpful thanks Jennifer

I really enjoyed property managerJennifer's customer service. She was very helpful in assisting me with moving items into my rental space.

Service was amazing the girl went above and beyond

LaNora was very helpful, patient, and friendly, she showed me the different unit, and did not rush. This location is clean. LaNora explained everything I needed to know about storage and insurance... I will refer family and friends to this location....

LaNora was great! So helpful and accommodating! The place was clean and the climate control wasn’t messing around. It was 105 degrees outside and it was nice and cool inside which definitely makes moving your stuff so much easier.

Rented a unit last minute I was skeptical about this place, but I did not see the trash that other ppl reviewed to have. Lenora was nice and very pleasant. She knew the exact size I needed and my things fit perfectly. Even though I only need a month I would stay longer as long as I knew she would be here.

This location is very clean. I was helped by Lenora, she was awesome. Very knowledgeable. Took me through all my options and was a great sounding board for me to figure which space would best hold my 3 bedroom home. Friendly service, would continue renting here just cause I know if I ever had a problem she would be the one resolving them!

Great service, clean space, and Ms.Evans was great customer service rep thank you guys for making the process easy!

Omg, I can't believe how helpful Lenora was. It seems like she may be getting a bad rep from previous ppl. The facility was clean and yes elevator was out but guess who broke it another customer not the manager area was clean she was cleaning when I approached her but she stopped and assisted me. Thanks alot and I hope things turn around for her

Lenora was amazing she helped me rent my unit and made it a easy process

I’ve rented out of this storage for over 2 years and I never had any issues until 2 months in introducing the change to public storage. These people forced me into a 1st months rental payment although I have not signed papers and can not get a manager to call for nothing when I have an emergency. My payment was due on the 17th with the old company and now with them forcing me into the 1st of every month no later than the 6th, not considering a full week you are penalized and have to pay late fees. I travel a lot and have had issues with my bank so in the meantime of the switch, I have not had the chance to change my banking information so I will have to pay late with the expectations of a lock on my unit and having to pay to get that off. I told my friend who has a until there that there would be issues and already knew of the negative implications to this change. I’ve used Public Storage for years in the past and although they had strict policies, this one takes the case. The management there was polite and understanding so it made the policy less agitating. They have no consideration that the location provides security for many elderly who are getting their homes redone due to the flooding of Harvey living at the hotel across the way. To demand payment on the first is a hassle for them and people like myself. The managers never respond to calls! The elevator was out for almost 2 weeks and in which I had a cruise the week it happened and had to climb 3 flights of stairs to empty my work truck and again 3 flights of stairs when I returned 9 days later because the elevator still wasn’t fixed making my return to work late! I’m learning how to now be frustrated with things like this so I’m getting it all out now!

Do not rent here. You get what you pay for. This place has a $1 first month special. Do not be fooled.The elevator is always broken soy have to use the stairs to get your stuff in an out. I have never seen any staff member at all. The biggest problem is the place is extremely dirty. You will see the same trash in the hallway for weeks. I guess the staff doesn't do any general cleaning at all. This place has roaches! I never had roaches and now when I go to get my belongings I am seeing roaches smh. Do not rent here. Pay good money to go somewhere else. I am moving out ASAP. The nerve of them to even charge os ridiculous !