Public Storage Self-Storage Units at 380 Bolen Road, Kennedale, TX

Had to pay my bill

Customer service was great. Vanessa was so much help. She has the biggest smile that light up the whole room. I definitely recommend this place to everyone!

My wife and I came in needing a unit that fits our Budget during a move. Vanessa was very kind and professional , walked us through the process and let us look at a few different units so we could get a visual idea of what we needed. Thank you so much for your hospitality.

Vanessa was great. Thank you for helping me with everything.

Super clean property. Great customer service. Would definitely recommend.

Customer service was great Vanessa answered all my questions and even asked me if I wanted to see the space so I can get an idea with the amount of stuff I will be moving soon. Will definitely be back soon !

I called into the store a lady answered she sounded very nice i think her name was Vanessa I was telling her how I'm moving out of state but was looking to keep my belongings in a place here she informed me that I am able to pay online and that you guys have a app I can control everything she was very helpful I'm glad called she had all the info I needed!

I came to look for a unit because I will be moving soon and I cant express how helpful Vanessa was. She did an amazing job showing me around and pricing. Not to also mention an amazing smile. Thank you Public Storage!!

I was shopping around for a unit & the property manager Vanessa really took her time to explain everything & gave me exceptional customer service! She was so sweet & patient. Definitely look forward to renting here in the future.

Carlos was great! I came in cause my bill had increased by $51 dollars which made my bill to be $202.00! I was extremely concerned? I came into the office and met with Carlos and he told me I should put in for a reduction on my cost per/month and he not only did it for me he got me approved!!! So I went from paying $151 to almost $$202? He got me reduced to $137! I must say he is extremely knowledgeable and public storage needs more reps like him who put the needs of the customer first! Ty Carlos, your the best.

DO NOT RENT HERE! If I could give this facility negative stars, I would! Do not think for one second the “ONE STAR” that is on my review you are even worthy of! I’m forced to at least give this facility one, so I can post my honest review and educate others! My unit was burglarized and trashed shortly after a month of moving in! The entry gate has NOT worked since August 2022. I moved my things in on October 29th 2022 and was NOT notified the gate was broken or giving an alternative option on the company’s behalf to properly secure the property! Also, just so happens there are NO security cameras on the aisle my unit is located. I wouldn’t suggest this facility to anyone, ever! Move out while you can and save yourself the heartache I’m feeling!

This location, is clean and easy accessible. I’m very satisfied, I also had an issue with my account and Tina help me and took care of the matter with ease, very friendly and professional. I recommend this location to anyone looking for a clean and safe storage.

I walked in and Barry was sitting at he desk and he was very nice and professional with me and thanks Barry

Nice secure place clean and not bunch of skitzy people in there . Nice clean good folks

I’ve been at this facility for a long time and it’s been a great experience. Carlos is very attentive of the property keeping it clean at all times, and every time I see him he is alway very friendly and very helpful. I feel very welcomed here.

Carlos is always helpful, friendly an very courteous.Hes always happy to answer any of your questions. The property is always clean an you feel safe when your there . Highly recommend Public Storage Bolen rd Kennadale TX .

Carlos was so wonderful with my move. He answered all my questions and was very respectable and a pleasure to deal with. The move went smoothly from unit to unit and it only took a few minutes to complete the transfer paperwork. Carlos represents professionalism and public storage very well.

Carlos is very helpful and proffesional man. Thank you again sir.

Good service! Lovely reception

Rente en octubre un espacio a $52 pequeño y donde todo se ensucia porque sus instalaciones no están bien selladas de arriba pero resulta que para enero ya me estaban cobrando $82 asi que mejor lo dejé. Encima que las cosas ahí se arruinan cobran carísimo

Buena ubicación y exelente servicio

The staff is rude, the office stinks and after a few months of renting they increased my storage rent during the covid pandemic.

My friend has a unit here, and on the times I've come up here with him the service has been very friendly. I spoke with Carlos who....well let's just say he's a very interesting fellow, and I also spoke with Tracy on another occasion who is just all around down to earth. One day I might move my stuff over here if I ever get the energy to do it.

I was asked to give a review. So far so good -Update: A year later, all my stuff has rat droppings/pee on it. Gross.

Carlos is awesome! Wonderful customer service! I can always count on him to make sure my stuff is safe without worry!

I had a great experience with my 7 months using Publlic Storage. Carlos is especially helpful and very kind and friendly. I highly recommend them.

Carlos was great! Very friendly and helpful, happy to be working with him

Vicki was excellent okay

Dakota was exceptional. It is people like him and his customer service that will make me continue to do business here.

Carlos

Andria was really helpful with finding me a unit the price was awesome. Excellent service. Thank you Thank u Carlos I appreciate it all your help

Carlos

Andria was amazing!

Andria was the best ever!

Andria excellent service

Andrea was great today helping me with paying my monthly rental .very professional and super friendly.. Thank you

Andrea was great!!

Chelsei was a great help very informative

Chelsea was awesome! Thanks!!

Been a customer for years

Carlos dio muy buen servicio.

Excelente! Una de las personas encargadas, de nombre Carlos, es muy diligente, atento, amable y conocedor de su trabajo.

Carlos was great

Andria was helpful

Carlos nos atendió muy bien

Carlos and Christina were very helpful.

They been great to me Christina was so helpful and great assistant to help me find a better unit I give the hold unit 5 star thanks

Carlos was very helpful when I stopped in

Received great service and would recommend to everyone

Christina is AWESOME!!!

Carlos

Andria was helpful

Carlos was super, explained everything very clearly.

Carlos provided excellent service and was very helpful!

Amazing service! Thank u for everything Carlos

Christina made sure this was one of the best experiences I’ve ever had at a storage facilityI can sleep well knowing my belongings are in good hands.

Carlos is very helpful and an asset to your company.

Carlos is nothing but a liar at this public storage. We had a conversation he went and put in the notes something totally different. Instead of writing what he suggested now he wants to have a smart mouth like it never happen because he did not put his part of the conversation in the notes. I really dislike a person when it was so simple to fix and he made it very difficult by not owning his part. After that happen a couple of days later Mrs. Andrea called me and we had a wonderful conversation and she fixed it all. She knew who i was and was willing to listen to what happen. Over all i had been using that storage facility for over 3 years so i did have a little i will help you Ms Johnson attitude from Mrs. Andrea. That is one of the nicest storage unit to use. 🤗🤗😉

excellent service, clean storage.

Had a very pleasant experience with Christina today. I'm late sometimes on my payment but she is always able to work with me.

The experience was good. I had no problems storing my stuff there. Carlos was attentive about my satisfaction with the company.

Patience was awesome.

Andria was amazing help

Andria is awesome and quick . She turned the air full blast for me. Keep her keep her!!!!!!!!!!!

Carlos great

Andrea is Awesome and the property is amazing. Great customer service and a very well maintained facility!

If you need great service ask for Carlos! The best in the business. GX says thank you!

Andria was a great lady! Very nice and respectful and walked us through everything

CARLOS WAS VWRY FRIENDLY AND HELPFUL HELPING ME WITH MY STORAGE NEEDS...

Carlos was great! Made the check in process fast and easy!

Carlos was very helpful and expedient. Im gonna move my other storage to here

Carlos was a very helpful and a friendly person

Carlos was very helpful and courteous he was the perfect example of customer service and ive been in customer service for 17 years so that says alot

Carlos is the best!!!

Went in the store today and seen a bright smiling face willing to help me sweet girl Tavia was answering any questions I had about the storages I just moved here from California and needed a close location to store my things until I get my place even though I haven't decided yet I liked this girls energy you were great.

Samantha was super friendly and I was setup in a jiffy

I wish to express my gratitude for the extraordinary care and service Samantha provided me during occupancy. Specifically, how Samantha answered in detail my questions on various related topics. Outstanding. Thank you, Public Storage.

Great customer service !

Samantha is lovely she helped me get my issue fix she has a great personality she was amazing at help me totally recommend her to anyone needing help at the location thanks 😀😀😀

Short trim rental 2 thumbs up long term all thumbs down....

Samantha was very helpful and very fast and knowledgeable about the property, fees, and overall details about leasing a unit. She is very pretty and good for business! She had a smile on her face the entire time and i left with one too! Thanks Samantha!

I love Samantha she has a great spirit thank you so much for waiting for me to get there Samantha great personality. .. ...

Easy access great rates.

Samantha was awesome and very very helpful. Thank you!

Kamia was a great help with my renter

Sam was very great and helpful!

Friendly & very helpful. Thanks Kamia for all your help.

Samantha was great and very helpful!

Kamia was a great help today with my rental !

Kamia was super helpful! Fast easy purchase!

Kamica

Kamia was awesome and very professional! I was in and out in no time. She explain everything in great detail which made me feel comfortable with renting a storage here! I definitely will recommend this location!

Very friendly Kamia helped me greatly!

Kamia was excellent in service and providing agreat experience.

Kamia help us out and was a great help with my rental.

Samantha was extremely helpful with explaining my options and helping me figure out the right size I need for when I'm ready to store I will most definitely be back... thank you

Andria was wonderful and very friendly she's a doll

Andria gave me excellent costumer service and help me find what I needed

Andria was great-she explained everything & made the renting process so easy.

Very happy with my experience here. Vickie was very quick, efficient, and professional.

ANDRIA WAS A GREAT DEAL OF SERVICE. DEFINITELY WILL BE BACK AND HIGHLY RECOMMENDED.

Great time renting my unit. Andria was great to work with. Property looked great.

Andria was amazing best customer service I’ve had in a very long time.. Will definitely come here again just to talk with her...

Andria service was great, you guys are very lucky to have an employee of her knowledge and people skills

Andria was amazing,she gave great service! Would recommend!!!

Andria is awesome. She helped me so much with getting my items stored. Thank you Andria and public storage

Andria is very friendly. Got us the unit we needed quickly. Prices were good.

Andria was excellent and provided great service. Made the experience very easy

Andria was the best ! Made the process fast and simple! She is super friendly!!

Andria was great, very friendly and helpful!!

Very uneasy.. Need more control on rodents and spiders.

Vicki was was great. Took time our to show me different sizes and explain the full contract to me. Thanks Vicki

Awesome customer service. Friendly atmosphere. Thank you Mr. Randy and Mrs. Vicki for my storage support. Yall are awesome💯❤🤗

Great service, I cannot say enough ,all my needs and expectations were exceeded. Thank you Vickie and Randy!!!

I stopped by this location to buy boxes because it was close to my house. Vickie was so nice and helpful! She told me about the box sale, buy 9 any size, & get the 10th free, and she even helped me load the boxes into my minivan. The wardrobe boxes here are huge (& awesome)!

Vickie was so awesome getting me a storage unit today! So nice and personable, would recommend her to anyone!

Viki was awesome help today

Had to get extra storage fast. Veronica couldn't have been more helpful.

Just went to help a friend put some stuff in his storage unit but I guess there pretty reasonable prices

Veronica was very helpful and kind, she was really knowledgeable.

I was pressed for time on moving, needed storage asap. I went to PS and Adriane got set up with storage space expeditiously.

Miss Vickie was great to deal with! Fast, efficient and kind. Best storage checkin process I’ve ever had. Looking forward to the convenience of this unit. Highly recommend.

Went in to make a payment and Vickie was super helpful and friendly...

Not bad

Andria she was the best on helping us find what we needed and the property was nice

Facility and unit was clean and well kept. Andria made the transaction quick and easy. She made us glad we chose Public Storage.

Just got a stoage unit at this location.I was very happy with my experience. Andria was very knowledgeable, nice and down to earth. Best of all I was in and out very quickly with a a great deal. I would recommend this location!

Great and prompt service. Thanks.

Andria was awesome to work with. Gave me all the info I needed. I recommend this place to anybody.

Andria thank for knowledge and being professional and very smart I would recommend her anytime

Andria made the experience pleasant

This Public Storage facility is located off I-20, getting to it and back on to the express way is easy. The storage rooms are clean, the doors, locks and roll up doors work easy. The security gate and perimeter fence make me confident about my belongings being safe. Andria is super efficient, she makes the whole process super easy and fast. Glad I found Public storage.

Andria was very helpful and explained every detail about my storage unit. Highly recommend

Great place, very quick and super easy!! I recommend this place to anyone in need of a storage pronto. Andria Helped me out great.

Love this location. Andria had great customer service and was able to answer and take care of all of my needs. She got me in the space I needed in a very timely manner!

andria was very nice and quick with our service

Andria did an awesome job explaning the storage renting process. I will recommend her.

I walked in just to ask about rates and walked out with an amazing price on a unit that is cheaper & larger than the competitor I'm currently utilizing. Great customer service from Andria at the front desk that answered every question with a smile and very upbeat attitude. Facilities were well kept with easy gate access.

Andria gave great customer service and renting the space was hassle free.

Andria was great to work with. Great customer service and so much help with moving supplies.

Andria was an absolute joy to deal with. She was informative and knows her product. Extremely friendly and reliable. Andria has great customer service skills and I️m honor to have dealt with such an awesome personality.

Andria has always been helpful with helping with my payments. Public storage is a great place to rent they work with you with any concerns you may have.

Andria does an unbelievable job! We love her!

Andria gave super smiling attention to my needs. This is my 3rd visit with this location so I am well pleased. Thank you

Andria was amazing and helpful I would recommend this location for your storage needs.

Andria is alwAys very helpful and makes sure that I never accumulate any extra fees.. I recommend this location and property manager for all your storage needs.

Andria was amazing enjoyed my renting experience please come see her!

Andria very nice, Great customer service. She had a very pleasant attitude. I would recommend this location to people I know in the future. Thanks Andria!

Andria provided excellent service and assistance.

We recived great customer service! Adriane was great!!

Andria was very helpful, and extremely funny! Please go see her for all of your storage needs

Andrea was very nice and did a great job getting me set up with a unit!

They are very unprofessional. I've had to call 3 times to get my keys . I'm paying 100$ for a 7nit I do not have access to a unit that I'm paying for . This is beyond frustrating smh .

Andrea was amazing gave awesome service from the moment we walked in the door . .

Freddie B. was great! MANAGER OF THE YEAR!

Brittany was super helpful and went through everything with me. She was very helpful!

I had a great experience at this location! They handled all my needs and requests quickly. They were very friendly and helpful. This location is kind of hard to get to from the freeway, but it was very close to my temporary lodgings so I had to do the weird loop thing anyway.

I have two units at this facility. Great location and Cory is really helpful.

Cory did an excellent job getting us signed up. Appreciate it!

Great service in leAsing unit

Service was fast and Cory was very friendly and customer service oriented. Over all I would recommend

Fast and easy! Great location. Cory was very helpful and knowledgeable!

Cory was wonderful, he made it so stress free getting our unit. 5 stars for Cory!

Pretty good and detail oriented. I would recommend this spot.

Cory is an excellent manager of this property he keeps all clean and organized he is always there when you need a little extra

Great Service. Lindsey is an awesome person!

Cory is very helpful. No complaints. Will certainly continue business here.

Property Manager was extremely helpful and kind. I love the fact that he was concerned about me as a customer, due to the fact that it is HOT outside and we had to walk to the back to get to the unit he was showing me.

Property manager Cory was very personable and provided excellent customer service!

Great customer service from Cory will be back!

Every time I come, I have no problems what so ever. The staff is so helpful and always answer any questions that I may have. It's always quick & convenient!! Lyndsey is always so helpful to me, personally!

Good, quiet location. The manager's name is Cory, and he was very helpful. Would recommend.

Cory is so helpful! He made this so easy!

Great service, great price, great location. Cory was awesome

I was there about two months and my unit and several others were broken into. The owners couldn't care less. Security is non-existant. Units are separated by particle board walls. They only have one camera, and it's pointed at a portable toilet, not the units, but that doesn't matter, because it doesn't record anyway. They have been broken into repeatedly, and advised by police to upgrade security, but they don't care, because a sucker come along every minute. Don't be that sucker. Avoid this place at all cost, because if you make the mistake of storing anything here, it will most likely cost you plenty.

I was happy with Anabel she gave great service she was very professional and nice Im glad I rent here.

Seth was great. Very helpful and quick. Got us in and out and we really appreciated his service. We will be back!

Seth was excellent and real fast and efficient

Cory, did a great job of walking me through check in and showing the property and my storage unit.

Seth did a great job getting me set up in a unit I reserved online. Public Storage lost a star when it comes to how they aggressively sell insurance. Public Storage requires all of its tenants to carry insurance. Customers are not required to buy the coverage offered by Public Storage; for instance, customers in many cases can rely on their homeowner’s or renter’s insurance policies. However, during contract signing the insurance is presented as mandatory without the option of declining. Seth was professional and didn't pressure me when I read the contract and declined the insurance, he encouraged me to show proof of insurance through my insurance provider asap. In summary, Seth was great and I'm a happy customer. Corporate needs to make sure that they don't pressure employees into hard selling insurance as mandatory when it really isn't.

I had a good experience with public storage Mr. Cory was great help! Thanks

Always wonderful service. Cory and all are super people.

Sherry did an excellent job. Her customer service was outstanding and very professional!! Would highly recommend her facility to anyone!!!

Sherry made the move in so painless and simple! Would highly recommend.

The lady that helped me new everything to asked and she was pretty ,,,,,good at doing paperwork

Sherry Ruth is the absolute best! was amazingly professional. She took her time and assisted me and didn't leave a question unanswered.helped me select the unit that best fit my needs. I would recommend this location over all others. Thanks for all the help Sherry.

Sherry was a tremendous help with my recent move (in the rain)

Sherry found me the right unit he was very professional and she let me use your umbrella because it was raining outside and I recommend public storage to all my friends and people that need to storage

Sherry Ruth was quick & efficient. Made our transaction smothly. Thanks

Checked out some prices with Tamisha she was awesome with all the information she gave me. When I move and I'm ready to rent public storage is my number one choice !!!

Amy provided awesome customer service during our move and we totally appreciate the high level of customer service received. Thanks Amy#

excellent customer service and friendly

Rented from Tamisha and she was awesome

Friendly service from Sherry, clean space, allowed us to borrow dolly which was perfect.

Sherry was excellent, recommended to everybody

Close to highway and large complex. Just no auto sensor when leaving so you need your gate code twice, once into, and once to exit,

Excellent service very much appreciated

Rented a unit from tamisha she was friendly and very helpful

I been with them 2years.....No problem... Sherry is nice & I have has no problems.

Rented a unit from tamisha she was great

Tamisha was fantastic.

Vickie did a wonderful job showing everything and explaining everything to me in detail

Awesome... Amy was very helpful and extremely sweet. I definitely recommend it!

Vickie was a humongous help with picking out the correct storage unit. Without her help we would have had at least half our apt without storage!

I had stopped in for my mom to check prices of storage units and Vickie was a very big help!! Tina had also helped out on information! They were both very friendly and helpful!

Awesome customer service, sherry helped me very sweet lady and down to earth, would definitely recommend renting from here.

Vickie was FANTASTIC. Great service and speedy, as well. Thanks for all of your help

Ms.Vickie was awesome she had great customer service. I highly recommend this location!

Mrs. Vickie is fast efficient and amazing!

Nicki was very friendly, helpful, fast, and took great care of me! She seems to care about her customers.

Vickie was very helpful and explained everything well when setting up our access.

Sherry was AWESOME!!!!!!!! Best customer service EVER!!!!!!😄😃😄😃

Absolutely the worst place to store any property. Completely lacking in knowledge and displayed extreme dishonesty. If you are military, I strongly discourage the use of their facilities. Please feel free to I.M. me for greater detail. Disgraceful and disgusting. (It will not allow me to proceed and close my comment without rating at least 1 star, though I assure you, they certainly are not worthy of even 1 on a rating scale.)

Great service, very helpful! Ask for Vickie she is wonderful!!!

sherry is very very helpful and helped me out tremendously. I would recommend her any day!

Vickie was very helpful and friendly. She was a pleasure.

She's awesome!=)

other than the $$ being raised to much we have been at this place for a few years...kept clean, secure and always paying attention to those coming/going....great place.

Rhonda was great and very helpful.

Sherry was very helpful and friendly. . Really appreciate all the help.. definitely would recommend to all my friends. ..

Vickie was awesome

I experienced great customer service with Danielle!!! 👍👍👍👍

Sheri was awesome and made our move out process very quick and simple!!

Sherry was outstanding with her personable customer service! She always had a great positive attitude and made my term with my storage unit pleasing and smooth process.It was like my girlfriend and I had gained a new friend.We were actually a little sad to vacate when we ended our need for our unit at this Public Storage unit with Sherry lol! This type of proffesionalism and comfort does not exist very much anymore.I would give 10 stars to Sherry and this location:)

Sherry was great today with giving me several options and being very customer service friendly about it. Thanks again

Sherry Ruth did a wonderful job

Sherry, who is the property manager, is a customer service expert. She makes the renting experience as painless as possible. The whole property is in a country setting, but still near Fort Worth. This place is the best!

Angel was an Angel to this sinner.

Sherry Ruth made our experience very quick and was very professional. She explained everything that we needed to know. Great job!!!

Sherry really helped me out tremdously.!!!. With what I am going through in my life she made my transition a smooth one!

Sherry, helped Raul and I. When we had to get our things in storage fast. She is kind, helpful, and friendly. I would recommend her to a friend.

It was awesome and easy thanks to Sherry

Veronica was very professional and informative when it came to my storage needs , definitely would recommend this location to anyone looking to rent a storage unit

The property manager Sherry was extremely friendly and super helpful.

Sherry was absolutely awesome. She got me in and out and went over everything with the best detail. She also told me to contact her personally if I had and questions, comments, or concerns. Great experience!

Sherry was great. She was very helpful. We need more people like her in customers service.

what a wonderful experience, Sherry was the best and made move in so easy!!

Sherry was awesome and I truly appreciate her attention to detail and service.

Rhonda was very friendly and answered all my questions...

I was in last week and the manager Rhonda was great ! Perfect customer service. Can not go wrong there Thanks and my sister thanks you to!

Met with Rhonda to discuss my future storage needs in the next week or so. She was very helpful. I was able to view the actual unit I will be securing. Very professional and helpful.

I was having a problem with my auto-pay and after much frustration, went and talked to Rhonda and within 5 minutes all was fixed. I am one happy customer!

I had walk in right before she was going to lunch. She stop what she was doing and show me some units. Very nice and sweet. Builds was clean in and outside..

It was really nice Rhonda was a lot of help and saved me a lot of money I would use them again thanks Rhonda

Fran has been and remains a great help, regardless of what's needed. She's professional, personable and capable and runs a clean, well maintained facility. I rented my first unit online quickly and easily and then, when I needed a second unit in a hurry, (the truck was on it's way) she responded rapidly and got me set up with no hitches.

Fast service. Easy startup.

Fran is a awesome worker, she is the kindest person I've seen at a Public Storage. She's a keeper. Keep up the good work.

She was awesome and helped me with a huge problem. Highly recommend you visit Angel at this property.

Safe location and a good price. Fran is awesome and very helpful!

Fran is so sweet and was very helpful. She is really knowledgeable on the rental terms as well as property information and was able to accurately review the rental terms. I've spoken to her a couple times on our rental and she's been wonderful.

I had a great meeting with Fran, even with my 2 kids there! She answered all my questions, and made it very easy to pick the right size for our needs. Thanks for the great service!

Have had this storage for several years. Always had good service. Closed out account today due to lack of need for facility any more. Rep was very helpful in getting account closed out and making sure account billing stopped. Only issue with property is cost was getting out of hand. Not sure it was worth the amount billed and seemed to escalate in cost pretty quickly over the last 2 years.

Fran is such a sweet lady who happens to be the on site manager, personable, knows her company and helps others with their problems. Easy access to this site, no dumpster though.

This place has taken care of me and my things for a while now and I haven't had any problems. They even helped me out when bad weather damaged my storage unit.

I have been renting a unit at this location for about 5yrs, have gone through 2 different property managers. The current manager has been great to deal with. She has helped us with staying at the location after the building damage this last spring, where we had to move to a different unit. Thanks to Fran and her area manager for their assistance and concerns.