Public Storage Self-Storage Units at 21831 Clay Rd, Katy, TX

Best public storage great communication easy process great help from Tina!

I was able to get a unit here for a great price. However, the property is dirty, hot, lacking carts and has no bathroom access (locked). In retrospect, I would have rather paid $15 more and had my unit on a clean and well-maintained property. I've been there 12 or so times over the past month moving things in and out. It's the same thing every time. I moved in over 4 or 5 days. The same rotting garbage was around lobby doors the entire time. We had some rain and then some Texas heat and it smelled like dead animal! Absolutely horrendous. Every time we walked in or out the wretched odor would smack us right in the face. Really was horrible. But not just those days, there's always trash in the lot, around the entry doors in the elevator lobby and on my floor. Additionally, there seems to be only 2 carts, which are either in use or missing. This is a huge inconvenience, especially if you have one of the farthest to reach units and have to carry all of your belongings up to your unit. And it's quite hot and stuffy inside (Maybe 80°?) and becomes increasingly unpleasant as you make three or four trips hand carrying your boxes to your unit. Setting the temp in the so-called 'climate controlled' area a few degrees cooler would be awesome.

Great customer service from Tina she is very attentive and great personality.

Joana and Tina were very helpful and made the job for getting a storage very easy and hassle free.

Tina was super helpful and provided excellent customer service!

Tina and Robert were able to cancel a 50 dollar rate change for the next 6 months for me. This certainly will keep me a little longer.

Tina and Kathryn are amazing they helped me with everything I needed! Definitely recommend this storage location the staff is lovely.

Love the customer service here! Kathryn and Tina were there to answer all of my questions and made sure i understood everything in my renter agreement! Would definitely recommend storing your belongings here!

Katherine was amazing. You will love the place thanks a bunches

Tina is soooo much and very sweet! Her laugh is so contagious!! Love it! Thanks Tina!

I like the facility and Tina helped me today. I highly recommend her. She is very professional and friendly. Great customer service. Last year the manager was never here, and complained about serving customers. Tina brought customer service back to PS.

Tina is an amazing property manager. She is the epitome of professionalism. I am a loyal Public Storage customer because of the impeccable manner in which she has handled my account. I greatly appreciate Tina’s communication. She has always returned my calls within 12 hours, and any time I have been at the facility in person, my concerns and questions have been heard and addressed immediately. I have also found her to be exceptionally reliable in written communication. In a world where many people do not even see emails, Tina takes the time to read and respond to each correspondence with a clear understanding of the topic. I have also observed her work with other customers face-to-face, giving each person full attention, eye contact, and empathy. The facility itself is spotless–another testament to her managerial skills. I have never found trash lying on the floor, and the windows at the entrance are always clean. That leads me to feel that my property is safe because the location that houses it is conscientiously maintained. The bathrooms are clean, and all locks and security pads are in constant, reliable, working order. Finally, and perhaps most importantly, I trust Public Storage because of Tina’s thorough knowledge of the company’s offerings. I recently moved to another storage unit within the facility. I was guided in choosing the very best possible unit by Tina’s knowledge of what types of units work best for different types of storage needs. I didn’t have to guess or take a tour of every little cubby hole in the place. I was guided immediately to a new unit that is more accessible and better suits my storage requirements. The move went seamlessly and I was finished in less time than I had planned–all thanks to Tina’s expert recommendations. Tina knows that we live in challenging economic times, so she is ready to not only recommend the best options but also to help you obtain any discounts or special rates offered by Public Storage. If you work with Tina, you will find she can be as informative as the website–without all the laborious reading–and you can count on seeking a win-win relationship for you as the customer and Public Storage as the excellent company it continues to be. They think of everything, and Tina makes it happen!

Robert and Tina were amazing, they went the extra mile and I am extremely grateful for their help. They are awesome, funny and have great customer service.

Tina at the this location was extremely helpful and made the process so easy!

I was lucky enough to work with Tina, she went above and beyond to get me the best possible rate. Its the employees like her that have amazing customer service and work ethic that makes this location the best public storage!

Joanne at Public Storage was awesome! She answered every question I had and was very courteous, knowledgeable and super nice! I definitely recommend this place to anyone looking for a storage unit. The place is immaculate!

Tina and Cherame were friendly and professional. They were able to show me the unit I had rented online. Great customer service.

This review is mostly for the customer care and empathy of Tina. Tina is really sweet and has a warm personality. She’s to the point and always smile when dealing with her customers. She’s very quick and efficient as well.

Tina and Cherame are the absolute best. Extremely great customer service. One of the best storage facilities I’ve ever been to!!

So the other day I stopped by the location because I was being harassed by another location to sign some documents that was signed 8 years ago… Well let me tell you about Tina and Marcus, they were so helpful and genuine! Tina went over and beyond to help me. I was sick but she assured me that everything will be taken care of when I left. She made sure everything was uploaded and provided me with copies. She even called the other location to make sure that they received everything that they needed. Tina was so kind And helpful! Marcus stepped in to help in any way that he could! They definitely showed teamwork and that they value what they do. I couldn’t ask for a better team from public storage in Texas!! She apologized on behalf of her co workers and welcomed me to come back anytime. I truly appreciate professional individuals who make sure to get the job done! These two deserve a raise because I was so upset but they never skipped a beat and was so friendly! Thanks Tina and Marcus for being outstanding employees! Y’all rock!!!

Tina & Robert at the Front Desk customer service was great and help. The office and storage area was very clean.

Tina and Marcus provided exceptional customer service and made the check out progress quick and easy.

This is my first time at Public Storage.Its a very secure storage facility and clean!Tina was a pleasure to work with and the gentleman that was there on 6/18/2024 made sure I was able to find my unit.

This location is perfect and Tina is absolutely amazing! She was so kind and professional. She made the experience a breeze! The storage is clean and access is so easy! I wish I could give Tina ten stars!

I needed a last minute unit to rent and Joanna is AMAZING and got me setup in a seamless manner. She is wonderful!!!!!!

Tina was an amazing help. Exceptional customer service and made the process smooth and easy. Will be referring this location to friends and family!

Tina is amazing, she is always so courteous and helpful she is an effective communicator & is always willing to work with me. Tina is a true asset to her team & customers. Thank you Tina for your continued support.

Tina is always helpful she always presents herself with a smile when she Interacts with anybody always says hi most importantly always makes people feel welcome I give her 5 starrs

Tina was very friendly and helpful , I recommend to friends and family, very affordable storage ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Robert was amazing in helping me transfer units! Even saved me money! Joanna was super sweet in assisting me in my transition upstairs! I definitely recommend this location!

Joanna is the best she’s so funny and polite and kind to every customer that walks in. Thank you for making us feel welcome.

Great clean spaces. Marcus and Tina are super friendly and helpful

My experience at the Clay Rd. location has been exceptional from the beginning. Renting a unit has never been easier. Tina is the reason for that. She has provided me with excellent customer service. She was also very knowledgeable and friendly. As we all know, moving can be at times stressful. Knowing my personal belongings are secured and safe is always comforting. But again, Tina is the reason I have chosen to continue to do business with Public Storage. I highly recommend this location. Thanks again Tina for being so understanding and empathetic to ones situation.

came in to transfer my unit today and joanna was so awesome she made the process so easy . good customer service . will continue with this property!

This location has the best manager! Her name is Tina and she is a delight! Tina is easy to get along with, she's professional, knows her stuff and will definitely take care of you! If you have an issue, don't hesitate on voicing your concern. Also, don't hesitate on leaving a five-star review for Tina!

When My card expired from autopay they immediately cleared out my storage and auctioned my things with no notice. I was sent an email on the on the 9th day of the month saying " We appreciate you making your final payment on Space 2342. There’s nothing else due at this time."

Ms.tina is a tremendous employee she was so much help over the phone and in person!

I’ve been storing my stuff here for a while. These guys are more than helpful, especially Tina!

I have been keeping my belongings here for sometime and everything has been beyond great. Joanna and Tina are extremely great!!! They have went above and beyond to answer all questions. Due to previous experience from outside storage this property has made me feel like my belongings are safe.. Thank you ladies and keep up the great customer service!!

Best Public Storage in Katy/Houston area. Their staff is amazing! Complete professionalism and fantastic customer service. I've had a storage here for 2 yrs and their excellent performance has only gotten better!! If you need storage don't pass this place up! Tina and Joanna will take care of all your storage needs.

Tina, has great customer skills and very knowledgeable of her job.

Tina was amazing!! I wish all Public storage workers were as kind and sweet as she was! Everything was soooooooo smooth!

Tina is wonderful and took care of all of our needs! She was kind and friendly

Tina was very nice, and helpful, and helped us get the best price

Best storage place I dealt with & customer service is GREAT thanks to Tina !!!!

Tina has very good customer service and is very knowledgeable

Great service really appreciate the courtesy of the Property Manager JoAnn! She was a great help. She made things very easy and simple.. I appreciate her immediate help!!!!!!!👍👍👍👍

Thanks Tina for all your help you did an amazing job !!! An great costumer service !!!

Beware I had a unit there not too long ago. If you are late on a payment, they will quickly auction your unit. Also, Monthly prices go up without notice.