Public Storage Self-Storage Units at 23155 Morton Ranch Rd, Katy, TX

Kailey made it faster and easy to get my storage unit today. She explained the terms & conditions really clear. 5 stars for her great customer service! ⭐️⭐️⭐️⭐️⭐️

This is the second time in the same month that I went to my storage to move out things and ALL 3 Elevators were not working and no access to stairs. This is frustrating because I paid movers to help me and still had to pay them for their time. This is not acceptable especially when you are trying to move out of the unit but I’m sure the rent will be due on the 1st if I’m not moved out. SOMETHING NEEDS TO BE DONE ABOUT THIS ASAP. There was many others at the storage trying to get upstairs with nobody returning calls.

Kathryn was so helpful with me choosing the right unit . She was very kind and patient with all my questions She was very knowledgeable from start to finish in under half an hour. I highly recommend coming to see her for your storage needs !

The app for the gate access is finicky so that’s usually a big inconvenience. The price increases are ridiculous, I wish I would have read the reviews before purchasing a unit here as I see multiple reviews stating the same complaint I’m now having. So I will be in the process of finding a new storage unit that doesn’t partake in price hiking after 4 months.

Thank you so much Kathryn for helping me upsize my unit to a 10x10 I appreciate your kindness and sweetness about getting it done recently

Highly recommend!! I had a great experience; the facility’s and staff are awesome! Chase made the process super easy!😁😁

Chase is a nice guy liked his personality and skill to explain everything I needed help with

Highly recommend! Chase helped me and made it super easy!

Kailey is such a sweet and amazing person to deal with. She made the whole process really easy. She explained everything I needed to know and I’m so thankful to her.

I’ve rented a space since July 24. The first night we got locked out and couldn’t access the inside anymore because the elevator shut off at 9pm. So I had to leave my unit open and reload the truck. I was Not aware that you aren’t able to access it after hours. It was not explained to me at all. Every month is a struggle and I’ve never asked for time or grace until yesterday. I asked to not be locked out because I can’t make my payment until the 10th. I’m displaced and currently enter my storage daily. I was told the fee would still apply and I could just call and see if they would refund it but I could still access the space. Today I enter and I’m locked out. Now the normal guy Chase is there and he’s like well she is new and didn’t know but we can’t stop lock outs it happens automatically. I’m like look, I have School and need to get in there to get my book bag so can you take me in. He said no. That sealed it for me. This property is trash and I mean literal. I just got stuck on the elevator leaving the 2nd floor yesterday. Had to hit the emergency button and go back up to get off because the doors wouldn’t open. Before going into the property after my conversation with the PM I asked were the elevators working? She said yes except the 2nd one which I’m going to go check now. I was there 2hrs and the door wouldn’t open. On New Year’s Day they were closed and the elevators were on “Emergency Bypass” which means they weren’t working. There isn’t a stairway entrance to use. So when the elevators are down if your unit isn’t the first floor you are sh*t out of luck. The elevators being down is a constant at this property. Along with the little German roaches I see in the halls. Yet, rent just went up 01-01-2025. A joke. I’m hoping my luck turns around and this is my last month. Ive rented a storage before at U-Haul and had a way better experience. 01-14-25 Update: I was contacted 01-08-25 by a woman named Sheila who runs their google account. She stated the exact same thing Chase said, so I know it’s scripted. She stated my bill would be lowered for the next 3 months to help me. Thanks for that. I asked about the promise made to return my $60 late fee and was told they would see. I was contacted again on 01/09/25 after the initial conversation to see if I could update my review. So, here it is and no I have not been credited back my late fee, nor does the elevator work as of yesterday (1-13-25) when I went to my storage.

Kailey helped me out, and she was amazing! She went above and beyond to make sure I got the exact storage I needed. Big thumbs up to Kailey!

What great customer service!! Kaylie was very helpful today. I need my storage spaces moved so I can get a smaller unit. Went very smooth got my moved over! Thank you for great customer service Kaylie

Robert was very helpful and courteous!!! This location is very convenient and clean

Great location, ok prices 4/5 just because elevators seem to break a lot and Robert was helpful with the vacate process.

Staff went above above and beyond to ensure I was able to view a unit prior to reserving. Clean facility, great pricing and all around ease of access.

The manager, Chase is professional, helpful and friendly. Nice clean place.

No matter what time your here front office is never open noboby is ever here. One of the most trash storage you can ever go too. Elevators are always broke since they can’t afford to fix them correctly and also 2 moving carts throughout the entire building SMFH. Update: All elevators are down now DO NOT RENT HERE FILLING A REPORT NOW. NO REASON THIS PLACE SHOULD HAVE 4 stars it should be more like a 1 star storage.

I met Elvira when I went in to get another storage unit. I noticed she was a new face. She really new her stuff and helped me out. Found out she is from another store. Wish she could be at that store permanently. She was very helpful. Her customer service was great.

Chase Was very helpful when I was moving into my unit, he answered all my questions and was very pleasant to deal with. For short term storage this place is ideal.

The Storage Unit I rented for the past few month's was for the most part very good experience, slight issues but they were resolved quickly. Easy to access and easy to move things in and out of the unit. Chase L. was very helpful with the whole process and the 5 stars are for his follow up.

Chase is nice but public storage is a scam. I’m a full time student who rented a 7.5x10 for 114 a month. 3 months in they tried to increase to 135 or something. Chase was able to keep my rate the same with an approval from the company. Now it’s 6 months into me renting and the rate is increased again to 151 a month and chase informed me the company declined to help me with my rate because they already have. The only solution offered to me was to move all my stuff to a different unit. Just bogus. Don’t rent from public storage unless you want to be milked for money. Company doesn’t care even if you’re customer like me who always pays on time despite being a full time student with low income.

My unit 1106 flooded after heavy rain and damaged all my things. Management didn't seem to care because I had insurance. The insurance gave me 1/3 of the actually used cost because of "depreciation." Took me and my wife 4 months to contact management of this building again to leave because I work 70 hours a week downtown and my wife takes care of the 3 kids so it's really hard to find time. Anyways management didn't seem to care I paid 4 more months of the damaged unit and said they wouldn't refund my 5th month when I'll be getting my things out. It's whatever just thought I would warn people.

Chase was incredibly helpful getting me into my unit after I got the key stuck. He is always more than willing to help

We have been in our unit 10x15 unit for exactly one year. We started at $135 a month and have had our rates increased three times.... we are now expected to pay $230 a month for a unit I can get online for $135.....

Kathryn, I most kind and great customer service. Thank you

This place is garbage, before it was Public Storage the price was a lot lower, now is a rip-off I start paying around $55.00 a month and now I am $160.00. And I don't know how this kind of business survive.

I like the installations but in my 3rd month they raise my rent 50% so I am taking all my stuff out. becareful when you start renting and ask them for how long is gonna be your rent because at the beginning is real cheap but then te chingan

Public Storage is quick to raise rental fee’s! Another issue is that people need to pay close attention to the rental contract you are signing. It stipulates in the contract that you can store no more than $5k worth of stuff in the unit you are renting. You have to sign a contract stating the stuff you are storing is not worth more than $5k. Once you sign their contract, if insured, you will never get more than $5k if your stuff is stolen. Also, they do not prorate your rent upon move out, which is just one more way they rip their customer’s off. We have used storage facilities for 12+ years & we have never had a facility raise our rent or limit the value of what we place in storage and they all prorated upon move out. PUBLIC STORAGE IS NOT THE PLACE TO USE FOR YOUR STORAGE NEEDS!

Looking for storage just moved from out of state. Chase made it so easy to find exactly what i needed for the right price! Big help!

This place is a rip-off! I rented a 20' X 30' storage unit back in August of 2022. The price was $254.00. December of 2022, price increase to $315.00. August of 2023 increased again to $416.00! May of 2024, price increase again to $512.00! They never had a problem with my payment. So this is how they take care of good customers. I shut off the auto-pay and I am in process of finding another storage unit. DONT USE PUBLIC STORAGE!

The place was great, super friendly people and Robert was super helpful in getting the job done.

Looked at several storage places. Chase was extremely helpful and made the choice going with Public Storage easy.

Chase was so helpful and made the process very easy. Thanks for all the help!

These storage facilities are so affordable. They make scheduling and even signing paperwork a breeze

Chase was extremely knowledgeable and helpful and friendly. Give that guy a raise!

I was here all day my phone died so I couldn’t get so went to the front no one was there for an hour and I I came back I try leva cause it want let you go up the elevator a 9 even if your already inside before the 9:00 pm no access I’m stuck in here and I half asthma and I cold nose running and can’t even leave cause the exit gate want open this is so ridiculous and I will never rent her again t and I have work a 500 in the morning

Super pricey and closed at 9 pm.

Chase is one of the best employees, I have experienced at public storage. They need more like him, and I have seen a bunch of them. If a company is looking for it, chase is that guy.

Thank you for everything you do. Great manager goes about and beyond.

Chase was great help us choose the perfect unit for our needs!!

I had to move to larger units a couple of times while I was renting at this location. The property manager (Chase) is always helpful and responsive. He worked with me and made sure I knew when and how to switch units. Chris has also been helpful and responsive to questions. Both Chase and Chris are very pleasant to work with!!!

I received excellent service from the property manager (Chase). He was very helpful and efficient in everything he did to help me store my belongings there. The facility was super clean and well kept. I highly recommend this storage location.

Chase was very helpful in getting me settled into my unit. He was very kind and a delight to talk to. The property is clean and well maintained. Highly recommend this location to anyone needing storage solutions.

This was my first experience with Public Storage and it was a great one! Chris made sure all my questions were answered and I am definitely going to use this facility when it is time to relocate. Thanks, Chris, I really appreciate your patience! *edit* Still happy with this service!

Clean, secure, safe, affordable, contactless.

Went to my storage to pay my bill but no one was inside even though it was before 6pm. Anyway went to Morton ranch public storage to pay. Bearded guy was very helpful and I got my bill paid. Yeh I know u can pay online but I'm ole school. Go in and pay and get a paper reciept. Yes I know they email u a reciept😂

Chase was great 👍

Everytime I go there’s no carts on the first floor. So since I rent on the first floor I’m not allowed on any of the other floors to look for a cart. So I have to go to the front each time so they can help find a cart for me to use. They are kind enough to help with that but the issue is I shouldn’t have to do that everytime. If you rent here STOP putting carts in your storage and be kind enough to bring downstairs. Your walking past the first floor exits to leave anyway. So what’s hard about bring the cart with you for someone else to use?!? I shouldn’t have a cart issue when there’s only one other person moving their stuff. There’s a total of 8 carts I’m told. I’ll volunteer to make sure there’s carts where they go and check units for carts if the property manager can’t find an employee to do it. I highly recommend they start charging the people putting the carts in their storage. Charge them the cost or half of the cost of the cart as penalty if they are caught putting into their storage. And after 7 days if not returned charge again. They’ll either learn to stop doing that or you’ll have enough profit to buy more carts.

This was my first time using a storage unit and Chase was very accommodating with my needs.

All the good reviews here are B.S. I have had bad history with Public Storage before and why I never rent from large corporations like Public Storage. I started with Community Self Storage a well respected locally owned company. My rent started out at $98.00 per month. Once Public Storage took over they immediately raised my rate to $104.05, not a huge increase but typical for Public Storage. 4 month later they raised my rate to $142.00, Now they are raising my rate to $182.00 but offering new tenants the original rate of $98.00. There is never anyone at the office to speak with. You can never find a cart in the facility anymore, and there is always trash laying around in the halls and the east gate has been broken for a while now. When I contacted there customer service I was told if I did not like it then maybe I should find another storage facility then he hung up on me. That's what they do, they get you in and after all your hard work to move your stuff in, they start with the rate increases.

I hate having to pay this bill, but the location that I went to to pay it, gave me a very pleasant experience. I unintentionally went just before the store closed and Drell was so kind to me and even gave me information that I had inquired about not only for the store she was working, but also for other stores. Drell was patient, kind, and went above and beyond her work duties. I hate having to need a storage unit outside of my current living space, but Drell has made it a bit easier and because of such I will continue to use this business for my storage needs.

Very clean and Save for all your belongings

Chase is so helpful and made this process very easy and quick. He personally walked me to my unit and made sure I knew exactly where to go and what would be the process to having a storage. Highly recommend

Never had a storage experience quite as seamless and problem free as what was provided by Chris. Excellent customer service and follow up, has the customers best interest in mind, and makes sure he’s utilizing all resources to provide the best deal and experience.

Excellent service by the manager Nakiema. She was very helpful and informative.⭐⭐⭐⭐⭐⭐⭐⭐⭐

Great location! Clean property. Nakiema provided excellent service. She took the time to show me different options to ensure I received exactly what I wanted. I highly recommend this location for it’s cleanliness, location and more importantly great customer service by Nakiema. Thank you 😃

Nakiema was an amazing help .I love this company and how much she / they care about their customers

I just want to say a huge thank you to Nakiema! Someone had mistakenly grabbed my boxes and she didn’t stop till she got them back. I mean she actually worked outside her working hours on a Saturday to ensure I got my boxes back. I truly can’t thank her enough. She’s truly heaven sent. This location is blessed to have her. Be rest assured you’re in good hands if you’re working with her. If you see this, thanks again, Nakiema.

I had an issue with the public storage company. Once the owner of this storage facility discovered I was unhappy they called less than 24 hours later. The district manager called me to to see how they can work on the problem. They really came across as wanting to help make sure this issue is something that does not happen to anyone else especially any one down on their luck. I felt heard and they thanked me for showing a concern that they would bring up to the company and see if any changes can be made. This particular storage facility has people that really care to help.

Nakiema’s treatment was very professional and friendly, highly recommended.

WOW WOW WOW!! I had a major issue with my public storage account in reference to late fees. The on-site Manger Ms Nakiema help me out. She was very professional and timely. I had to leave a review because she was AWESOME!! Store located at: 23155 Morton Ranch Rd, Katy, TX 77449 Thanks again God bless 🙌

Thank you for making my move less stressful Nakiema. She made sure i got everything I needed! The manager is very nice and genuine.

Be careful with this place, signed up for monthly storage and then cancelled 1 hour later. They processed to change me a$29 fee.

I am very happy to use the facility. The facilities manager, Nakiema, is professional, approachable, calm, and very respectful. She went out of her way to ensure that I was able to use facilities with ease. Thank you for your professionalism.

I wish i could give a 10 star review. I Went over because I was looking for a storage box to fit a large item,after going to several places and didn't get a right size. I met Nakiema (I hope I got her name right) and she was an angel. She was so helpful and professional. Made sure my item fit into the box,gave me a free box,and when i was about walking out with the box she quickly rushed to open the door for me. Your act of kindness and service is really amazing.

Do not rent from here unless you want to waste your time & your money. Doors are always locked and no one is ever inside to assist. Then they call you and lie. Have not been able to access my unit in over a month.

Went in today to look at a unit and Tweet was amazing. She was very helpful.

Nakiema is very helpful I came in to look at a rental and she got me the best price possible!!!!!

Great customer service and the staff was amazing!!!!!

I usually don’t do reviews but I enjoyed my experience and had a pretty cool conversation with Nakiema if I’m not mistaken, she went above & beyond to help me today

Very efficient, Nakiema was super friendly and answered every question/concern I had with no problem

After a long and hot day of moving this place was really good to me and the lady Nakiema help me perfectly to find the right storage thank you she was very helpful in my time of need

Tina made the move in processing easy! She has great customer service. I highly recommend this location.

Nakiema, thank you for your help and outstanding professionalism.

After a very stressful moving situation, Tina helped me find the right storage for all my stuff! She was very informative, organized, and explained everything so well to me! When i had to go back and get another unit , Tina wasn’t there so i was attended by someone else … 2 weeks later Tina noticed that i didn’t have a lock on my unit so she gave me a call! Very thankful for her !

Nice and clean with friendly staff

The staff at Public Storage is extra helpful. Makema took time to call me personally and assist me. She took an extra step to ensure I received the best customer service possible!

Friendly staff. Clean place. Nakiema explained all our options.

The manager at the front desk was so very helpful with choosing a space it took no time for me to be able to move my things into a storage unit

Very expenssive

Nekeima is Fanfkntastic literally never had a better experience with anyone at that property than I did with her today Digital access makes for ease opening gates and operating elevators

awesome experience the manager Nakiema was friendly and informative will be definitely storing here.

Nakiema was very helpful and informational and professional great service

Nakiema great customer service easy friendly helpful in setting up storage locker. Place is clean staff is awesome!

Nakiema was very helpful ,respectful and I like her customer service.I would recommend this facility to anyone looking for storage space

I rented my first ever storage with public storage and it was a delight. I met nakiema the store manager on the property and she made my process so much easier. I’m able to get in just by my phone. I have had no issues at all. Im recommending this to anyone!

Good customer service, informative and helpful.