Public Storage Self-Storage Units at 6651 Longhorn Drive, Irving, TX

When I first came to Public Storage this nice lady Joanne (manager) helped me in so many ways. She is so kind to her customers & very helpful. I was going through so much in my life that she made my transition into moving my things into a storage so easy. This location is always clean & I always feel safe when I’m in my storage alone. I would like to thank you & your staff for being so kind and making this a great place to store my items. Thank you Joanne! 🙏🏽

THEY NEVER ANSWER THE PHONE! NO ONE IS EVER IN THE OFFICE. I don’t understand the point of having open times when no one is ever there.

Joanne was super nice, personable and real. She answered all questions i had and was a pleasant person to see in the morning. Glad i came here

Joann is AWESOME!!!! I highly recommend this property she is GREAT !!

JoAnn was great! I needed to borrow a cart to move a few things and she was incredibly helpful and friendly. Great customer service! Thank you, JoAnn!

Joann is a rock star…

This is a beautiful property and the manager is the kindest and sweetest person. I rent her because of her. Public storage has a gem and I hope they know that.

Joann is the great employee at this office 👍🏼👍🏼

Joann one of the greatest employee here I love seeing her always, she’s just amazing

Great place and what’s make in it greatest is Joann she’s awesome

Joann is the best 👍🏼👍🏼👍🏼

Joann she’s great , always helping me to put things to my storage and texting me when she receives something she’s just great and helpful

Joann was a fabulous help!!

JOANN @ 6651 Longhorn Drive. I'm putting the manager, JOANN on a pedestal in this review today. She has been nothing short of professional, kind, understanding, cooperative, and most of all, available when the phone rings or has to hold the place down on her own. I'm approaching the last couple of months renting a space here and have almost been here 1 year. This past year was a very rough year for me and I just want to thank JOANN for everything that you did in every way that you help me. You're a prime example of what a human being is supposed to be like and the definition of professionalism and your role as a manager. JOANN JOANN JOANN JOANN JOANN JOANN!

JoAnn was amazing!!!

From my first time coming Ms. Joann has been amazing and a sweetheart, I appreciate all her help.

Great experience and friendly team. Joann was a rockstar during my time l. Would use this location again because of her!

Very clean and Joann is great!

Joann is the reason I chose to rent a unit here. I also got my friend Kristina onboard. Joanna does a great job and is always finding ways to help both of our experiences be first class. She’s awesome!!! PS, I live in Mansfield but choose to make the 40min drive because of Joann. It’s hard to find a storage unit that is awesome and that you can trust 24/7.

Joann has the best customer service! The space is very clean and the well kept and the prices are great!!

Monika was a great help and gave wonderful customer service.

Joann the manager is a treasure. PS he’s lucky to have someone represent their company like her.

This Public Storage is the place to go. Excellent customer service, explanation of how to enter when after hours, fair price, have air-conditioned space, newer space so store room doors open well, well lit, and very clean. Not sure what else I would need. Chris

We were very impressed with how nice this place is. Joann & Casey were both so friendly & helpful. Best prices too ! Def 5 star service!

Very happy with my experience here. Neat, clean, well organized facility. Staff, Joann, was knowledgable and very helpful as I was transitioning from one Public Storage facility to another. Could not be happier.

I'm going to echo what I can see many others have said. Joann is great. I wasn't originally planning on getting a new unit at this location, but Joann understood exactly what I needed, and now I'm more than delighted with this facility. Would give 6 stars if I could.

After the promo rate it is really expensive. Access is hard during the week if you have a job. 9pm is too early to close and 6am is too late to open. 5-11 would be so much easier.

Joanne and Andrea has amazing customer servicié.

JoAnn was professional and friendly. She went above and beyond and made my experience excellent.

Why is no one in the office? It's 3:55 pm and the office is locked. My unit has a blue lock on it and my balance as of Wed is $0? Why is no one here to remove this lock so I can get into my storage unit?

I typically don’t use storage units, but I’m glad we did. My husband and I visited this location and it was a breeze renting our storage unit. Joanne (spellcheck) made the experience fun and easy. Not what I expected with a storage company. Lol Glad we made this decision. :)

Excellent service from Joann

Wow...where do I begin? Joanne is AMAZING!! Her attention to detail is impeccable and her ability to make you feel like she genuinely cares about your needs is remarkable. As a business owner, I can attest to how far and few in between you come across an employee like this. I hope you all realize what a gem you have in her because if not, well, let's just say appreciate her while you can! 😉

This location has the most outstanding customer service.

My service was fantastic! Joann was very detailed and answered all of my questions. Additionally, she educated me on great techniques of how to best use my storage space and storage tips. Thank you Joann for a wonderful experience!

I tried accessing my storage at 8:45 & i could not enter! Imagine the frustration when $238 for a overpriced storage unit just came out of my account. Access hours are supposed to be 6AM-9PM. Update: Ty & Joanne helped me immediately after receiving my voicemail. Ty got me approved for a rent reduction because it had increased twice recently. Joanne reset the access code system so i shouldn’t have any problems.

Joann is the best customer service person. I highly recommend this property

Ty was super helpful while we were moving into the unit and handled the door situation we had. He was very quick to fix it all! You guys are awesome!

Great staff, TY was very helpful

Ty was so great to work with - he quickly reached out to address my concern and has come up with a great solution! I highly recommend renting here - the property is super clean and office staff is responsive.

Very polite and professional representative at the desk who walked me through the process very efficiently. Quick and easy digital process without lots of paperwork. Great initial impression!

Great service from Joann

Joann and Tamar are awesome. I rented 3 units from this Public Storage and feel my items are very safe and secure in their hands. Joanne has always gone above and beyond to make sure my experience was the best possible. I highly recommend using this Public Storage for your storage needs.

I have worked with a few people at this location and was not impressed until I worked with Joann. She is excellent, so customer oriented and understanding with a positive attitude. If you are going to rent here don't engage with anyone else.

JoAnn is known in this industry. This is byfare the cleanest, most helpful location. I can’t imagine being at another storage.

Monika was great help today. Made the process so easy!!!

Everett excellent worker keep up the great work!

bathrooms are locked now. there aren’t any trashcans to throw away small things paper bathroom are usually filthy assuming because of other ppl i think people let there dogs use the bathroom on here

This couldn’t have been easier of a process! We were pleasantly surprised. We have never gotten a storage unit before and this was a breeze! Thanks to the wonderful team it made our Monday a lot better

I drive by this location going to work and recently needed a storage. Decided to read the reviews and take a trip to the location. I’m glad I did, it took no time to get a unit, Joann was such a great help and knowledgeable. The unit was clean and so was the facility. Glad i stopped by!

Joann was the staff member the day I had questions very personable and was quick with answers so glad I got my family & I got our storage here!

Excellent customer service Joann!!!

Joanne rocks and knows her store

Joann is amazing and a wonderful assset to your organization! Made my life simple and easy and was friendly and helpful at all times!!!

I have renting with Public Storage for a while, but we will let the readers decide.......Forced to move (no help from PS) from my unit off 35 in Lewisville....moved to the one on Longhorn......Transferred my stuff from one unit to the next, Can you believe what happen?........I had too pay the full amt, because rent is due on the first (instead of of pro rating for the 3 days,) and I just needed to transfer to a smaller unit......No empathy for their customers.

Mrs joann is the best . I love her energy. Thank

Ryan was the best he was very helpful☺️

Ryan was the best!!! He went above and beyond to help me and my husband find the best storage option for us!!! I would definitely recommend public storage due to Ryan’s outstanding customer service!!!

I payed my storage this month asked one of the guys to take there lock off and he said he would when I got there to move my stuff and there they lock was still on there so I broke they lock like they broke mine and moved my stuff and there 💔🙃

This Public Storage location is so damn good, I came back. Thanks Joann and team for always being so accommodating!

Ryan was the best! Great location and managers!

We have been very pleased with this Public Storage facility as it clean, has easy access and the customer support is brilliant. Special shout out to Joanne who always has a solution for any concerns or issues and she is so pleasant all the time. Highly recommend.

Grate customer service 👍

Joanne was a great help today to me and my mom. She is always so pleasant when we come in. Keep her around!!!!!

Joanne did an exceptional job today. But, she always does on every experience. I truly appreciate her being in this location. The best service I’ve received since being here.

Great customer service and professional staff member.

Everett is an amazing personality. Very helpful and knowledgeable.

Such an easy time! Joann was great at answering all my questions would recommend for first time storage buyers

always clean. staff is professional

JOANN was amazing , this public storage place is amazing too , prices are affordable and the staff is very helpful and great.

The facility is very nice and clean with a friendly and helpful staff. Good location and the manager Joann is GREAT and super professional

I was moving out due to the 10x10 climate control increase from 127.00 to 160.00 a month increase! The associate was understanding but acknowledged that corporate made this decision which was ridiculous due to the fact that consumers like myself were not willing to accept such an increase especially when other areas like food, fuel, and housing has just imposed vast increases as well! Public storage should have thought about retaining it's current consumers by lowering the monthly payment by 10.00 and thanking us for being so loyal! Then ask us for referrals to increase occupancy! Business one 0 one at it's finest for Americans!!! Sorry for your lost! It will continue!!! Business Management college graduate!!!

I would like to thank your employee Remika H. for her wonderful customer service. I was highly upset after extremely poor service at your 7500 N MacArthur location. I was left sitting there for hours after paying over $200 for a storage unit. I left a message and received no response. It was just dreadful. Thankfully, when I called your other locations Remika helped to resolve my situation in a highly profession manner. She empathized with my situation and provided me with a solution which is why I was retained as a customer after that horrible experience. I lost money, time, and energy I would not recommend that location to anyone for health, safety, and customer service reasons. It was all subpar. Dodge 7500 N MacArthur location like the plague.

Joanne was warm, friendly and professional! She made the process painless! Thank you joanne

Joann is an absolute blessing. She is the BEST property manager. She cares and shows it. I couldn’t be more grateful!!!

Joanne was very sweet and helpful. Answered all my questions . I was very satisfied with my visit

Great facility and wonderful staff who are incredibly inviting.

Joann is the best manager at public storage I high reccomend.

Ms Joann has been truly a wonderful joy. She has has helped me sooo much during a very stressful time; her customer service skills were superb she went above and beyond to help me.

I absolutely love Joanne ! She takes her time to deliver personalized quality service for you ! I cannot rave on not only her as a professional and handling her job very well but as a human! U don’t find customer service this good anymore ! Thanks Joanne !

Joann the manager is very professional, and helpful. Be sure to go here for all of your storage needs. I’m very pleased with the service here. This is the only storage facility I will use. If your looking for exceptional customer service be sure to go here and check them out. They always have promotions as well. You will not be disappointed.

My encounter with Joann was great. The facility is nice and clean. I left with a smile.

There's several sizes units to choose from and they have elevators, the downfall is that with the elevators at times, there is only one in service and people hold them in the upper floors.

I had my items in storage at this location for approximately 4 months and EVERYTHING was safe and sound. The property was totally cleansed and well kept. Ms. Joanne S. was SOOOO AWESOME with anything that we needed. Joann is graft at her job

One elevator was not functioning and their carts are locked up. If the office is closed bring your own cart. Not 24-7, missed that information.

Joann is awesome!! She made the process easy and made sure that she met all of my needs. She is very friendly and knowledgeable. Thanks so much Joann for making my moving experience easy.

Joann and Preston was so awesome very helpful and made the process easy. Thank you

Hello, I was helped by Joann , when i tell you she was excellent , she took away all my stress, she's a very special employee ❤❤❤👍👍👍💯

This company and location has awesome management. The manager is friendly, always available and super helpful.

Joann helped me today w my rental she was amazing great personality and so professional she showed me my unit and the property is so clean climate control cameras everywhere very safe

Joann is awesome helped us out with no problems. Great service

Would’ve given 10 stars if I could! Joann was amazing, greeted me with a huge smile and was very professional and polite. Thank you so much!

Great facility. Joann was very nice and was so helpful! Highly recommend.

First time useing public storage and Joann helped me out and made the process so easy and fast. She was very helpful and also a great sales person I ended up buying all my moving boxing and everything from there . Best place to store your stuff and the key and lock they give you , you are allowed to keep them after your done.

Ms. Joanna has been wonderful very helpful 😀

Joann and dey were awesome.

Facility is in a great location and clean. First time I visited Joanne was very busy with customers but multitasked beautifully. She showed me a storage, asked about my needs and gave me great tips about the area, since I’m new in town. The day I secured my unit Joanne provided excellent service during the rental process and even went the extra mile helping me by bringing a cart to the unloading area. She has a wonderful personality and always provides excellent customer service.Thanks again Joann! Great staff and service, I highly recommend this location for storages needs.

Joann was awsome I love it here she is awsome

Joann ALWAYS provides excellent customer service with a smile! Thank you!

Joann was very pleasant and helpful . I will refer others

Joann is a pleasure . I would highly recommend this place,

Just signed a rental lease! It is very convenient! I could do the complete process online. Miss Dey was very kind and helped me upgrade to a bigger space in couple of minutes! Facility is clean and very well maintained! Definitely recommended!

Joann is truly at the top of her game. She's a keeper. She was so helpful from the moment I walked in and very informative. I knew immediately that I had made the right choice choosing this location to store my household items. Again thank you Joann for your patience and eagerness to assist.

Well-maintained and clean! Joann, the manager, is so friendly and helpful! So glad we found this place!

Joann was extremely helpful in getting me set up with a unit. I highly recommend doing business here with her!

Joann is fantastic

Joann is amazing and very helpful

Thank you so much to Joann. I had the best experience with storages thanks to Joann. Also this location is fantastic. I do really recommend it to any body. The booths are new and the attention excellent. Taufik Abuchaibe.

月租小倉庫

Awesome, caring and understanding. Joann is wonderful. I have been using the facility since 2018, when my Mom passed away. You are never quite prepared for the struggle that comes after such a great loss. I had to make that dreaded call about not being able to make a payment twice, Joann just made my day with her kindness, understanding, and encouragement, especially during the height of the pandemic. By God's awesome grace, I was able to make the payment for this month without the late fee. I called to let the facility know about the payment. Joann noted my account and went a step further after the call. She checked to see if the system would allow her to wave the late fee. Guess what, by God's awesome grace again, it did. So I'm up to date on my account with a zero balance. She did not have to check but I am oh so glad she did. Keep up the awesome work JoAnn.

Joan was very accommodating and helpful when I was moving my things into my new storage unit. She provided great customer service. This is a well kept place and I recommend anyone, who's looking to get storage space to come to this location. 5 stars from me.

Joann is awesome!! Thank you so much for your help. The place is always clean. They actually return calls that might be missed. Would definitely use this place again if ever needed.

Joan is the nicest, friendliest, and down to Earth customer service rep at public storage PERIODT! She made my storage rental a breeze. Thank you so much for all your help, you rock!

Joann was very helpfull,

Neat and clean

Nice clean storage place in a good location.

Joann was a pleaser

Always clean, 6 am to 9 pm you can move on

If you are looking for storage, this is the place to go. It's well kept and clean plus it's hard to find great customer service these days but Joann has the best customer service I've seen in a long time! It's also easy to get to right off of 114.

Great location. Would rent from again. Very pleasant experience and they resolved a billing dispute for me.

WARNING! DO NOT STORE YOUR ITEMS HERE. BAD COMPANY. The company just doubled my rent price several months in and now I will have to go move everything out as I will not be paying double. There are lots of other good storage facilities charging lower rates. This company just cares about their bottom line and doesn't treat their customers right.

They gave outstanding service today.

My whole experience has been great with Public Storage. The staff has been awesome from day one and I’d recommend it to anyone. The manager, Joann, is very accessible and attentive to your individual needs and experience while being a very busy lady. I’m in the service industry and appreciate genuine hospitality since it’s so hard to find. Thank you.

OMG I don’t know where to start... Joann (hopefully I’ve spelled it correctly!) was SO HELPFUL. We tried so many locations for a good storage unit and she was so kind about helping us with minor and major details! She helped us even find a moving company ONE DAY before! Thanks Joann for the amazing experience!

This place was very helpful great lady and a good price

Joan was amazing and very good help me do paperwork

Easy access and great service from front desk

Greedy company! In one year they have raised my monthly fee twice. First by $20, and now an extra $25. Not to mention they don't seem to control the temperature well. Some of my things have been damaged due to the heat. Very disappointed.

Place us nice and clean. Joann was amazing help.

I have had a couple of units over the past two years. Joann, the manager, is amazing, she is always smiling, efficient, and with an incredible sense of customer service. The location is always clean and secure.

This was a big move for me being pushed out of my home, because of our freeze in Texas.. I can't thank JoAnn enough for showing up, guiding me and reassuring me of the security of my things. She is an amazing human being and her kindness and high regard for her responsibility for the site blew me away.. Thank you Thank you JoAnn you are one of those gems that make you have faith in our crazy world again. So happy I met you and you guarding the building. xoxoxo

Clean storage place and friendly staff.

We recently started renting our storage unit here. Ultimately, we decided to store our belongings here based on other great reviews and the convenient location. Our first interaction with Joann was extremely pleasant. During the course of our move it was very common to see Joann making her rounds throughout the complex and greeting her renters. She’s the sweetest and hardest working person there. We feel like our belongings are in the safest place possible thanks to Joann.

Fantastic Service!!!! Very Friendly and Helpful Staff!!!! The perfect storage facility!!!!

This was one of the smoothest experiences I've had with a storage facility. Professional, thorough and great service. I had no questions, she answered everything before even having to ask! Many Thanks, Joanne

Brigette was excellent. She was herself in the midst of his horrible power outage and went above and beyond to help me. Please commend her.

Kelsie and Joann were very helpful and knowledgeable. That’s rare to find these days. I would recommend this property.

What can I say about this facility that hasn't been said already? Customer service? The best. I worked with Joann and she made it such an easy process. This is my first time getting a storage and she couldn't have made it more seamless. She didn't make me feel rushed, anxious, or pressured to make a decision. Cleanliness? It's super nice. Good area. Not a lot of traffic. So it'll likely stay this way for a very long time. You can tell the staff takes pride in it. Location? It's a good area. Unloading and loading are made easy with the different areas around the building. Also, did I mention how nice it was?! Overall, I love this facility and will likely keep a storage here for a long time. A special thanks to Joann, again. Really, I couldn't have had a better person walk me through and lease me a unit. Very nice. Very personable. Great energy. Thanks!

Very clean, safe location, customer service is excellent, and I highly recommend to anyone looking for a professional storage experience. Joann was awesome, very knowledgeable and friendly. Really made me feel welcome and excited to acquire a unit here.

Joann, is a blessing to me! She is Professional and down to earth! Love this facility, very clean and well managed! Thank you Joann!

Closed access @ 9pm, while I was in the middle of moving stuff out. Now, my locker is unlocked, and my U-haul time is under-utilized. Thanks, Public Storage.

Professional, clean, nice price

Beautiful. Friendly atmosphere and very affordable

Kam was a great host and showed me all the bells and whistles of the property.

Friendly staff, easy access

Great location. The loading dock is easily accessible Facility is clean. The office staff is very accommodating . Joanne went above and beyond to assist me in getting the right unit for my needs. She made several trips to the different units I was interested in to check on the distance from loading dock . Then 2 days later when I arrived after a long drive from Chicago , the unit I had set up on the phone was not right for my needs. Joanne showed me other options and switched my unit . Moving is always a stressful time. Joanne made this part of the move easy and stress free .... Thanks Joanne

Very helpful!

We needed a storage locker and this public storage location came out to be the most economical that was climate controlled. Joann the manager was very friendly and efficient in checking me in for the unit and showing the facility and the locker. I went in again a few weeks later to inquire about a bigger unit and she was once again very kind in showing me a sample unit and making a reservation for my needed date. All in all I am happy with my experience so far with this public storage location!

I just moved to the area and we had a big 26footer Penske truck to unload. I checked in the office and Joann was such a great helper from start to finish. I tour the facility with her and she told us we can use their biggest garage door entrance for unloading which made it easier for us. She’s the most friendliest person ever. I hope that Public Storage know they have a gem working for them and her name is Joann. Thank you!

Spacious and in the air conditioner

JOANN WAS THE ONLY PERSON THAT SALVAGED A BAD SITUATION AND TURNED IT INTO A GREAT EXPERIENCE.. I WAS SO UPSET I PLACED AN ORDER ON LINE FOR A STORAGE UNIT IN IRVING TEXAS AND IT FOUND ME A STORAGE IN LOS ANGELOS CALIFORNIA PAID FOR AND EVERYTHING.... I MUST OF TALKED TO AT LEAST 6 DIFFERENT PEOPLE ABOUT GETTING REFUNDED OR TRANSFER THE FUNDS AND NOONE CARED OR TRIED TO HELP. BUT MS. JOANNE WENT ABOVE AND BEYOND AND GOT MY MONEY REFUNDED BWCK TO ME... MADE MY NIGHTMARE A REALITY AND LET ME KNOW SHE REALLY CARED AND DIDN'T DROP THE BALL.... THANK YOU JOANNE

Can say I agree with the corporate business practice of billing the entire month when I moved out the 2nd. Not cool or customer friendly. If it wasn't for that I would give five stars.

Climate controlled very efficient and clean.

Joann is such a wonderful help. My mother had passed away and I was trying to get a unit and take care of that stuff. She was so polite and took the time to ask me how I was and gave me a bottle of water and made me feel good about this process. Great customer service I highly recommended this property and this manager. Public storage you have a gem and a beautiful property.

A little musty

Joann is an Awesome property manager!!! She has always given me a great customer service experience! She is polite, and has always gone above and beyond to help me with my storage space needs. I would definitely recommend this location to my friends and family!!!

Very great customer service! Nice and clean storage!!

Joanne is so helpful and gets you in and out so quickly! She is truly the best, and very accommodating to your needs. Great staff, amenities, and cleanliness/safety of storage units is wonderful! Highly recommend!

Great service thanks Misti

I'm so glad so happiness and clean 👍joann is amazing go check it out.

This place is amazing , the best part about it the storage is inside in the a.c instead of outside in the Texas heat with great deals to offer I would totally recommend them. Great customer service from Misti and Joann , positive attitude

Great storage, good rates, and amazing staff! Would recommend

Joann assisted me with getting a unit. She was very knowledgeable on the units that were available. The process was quick and easy.

Good customer service

This place rocks. The property was very busy while I was moving in and the manager was alone but never lost a smile and had the best attitude. I was very impressed with how she mad me feel at home. The property is clean and the process was fast. I highly recommend Joann. And the prices are fabulous.

I really love this public storage because Misti one of the employees was so sweet and patient with me and my girlfriend she told us everything that were suppose to know about the storage unit and very fun to be around and also the other employee Ro was very nice and helpful also I really this location very closed in very friendly people im very happy i chose this storage unit.

THE FACILITY IS AMAZING AND THE SECURITY LOOKS GREAT RO Was amazing with her skills Misti help was great as well

Ms. Roe was very helpful, thoughtful and informative with all my questions.

Such great staff! He went through every storage unit until I found one that I was comfortable with.

Came here to get a storage unit for all my college stuff and the staff here were so nice and helpful. Misti and Ro were so great!! AMAZING SERVICE!! The facility was super clean. I would highly recommend using this storage facility. Go and pay my girls Misti and Ro a visit :)

Misti was great help

Misty and Ro were the best!!! Thanks for all your help tracking down boxes for me. I appreciate it so much👍🏼👏🏼👏🏼⭐️⭐️⭐️

Misty was awesome and very helpful and I got a great unit. The facility is awesome!!

My wife and I had such a great experience with this facility and it’s employees. The property manager, Jo Ann, was very friendly and the whole process was extremely smooth. Would definitely recommend - GREAT prices as well!!

Joann is wonderful at helping make sure your move is as smoothe as possible. She has not only helped me but also my relatives with our storage units. She goes above and beyond with making sure everything is taken care of, getting you in and out quickly so you can take care of everything with your move. We are repeat customers and appreciate all that she's doing with the facility including how clean it is during covid as well - thanks Joann!

We used this storage for about a year, at one point our unit was break in and personal belongings were missing. Boxes were cut open. They need to enhance their security system. When I notified the stuff no one was able to help me find anything from the camera recordings.

Come check out this beautiful property. Joann is so nice and great at her job. I highly recommend this property.

This facility is super clean! Misti helped us get a unit on very short notice (during Covid pandemic) & after moving from out of state found us a great unit to accommodate us! Highly recommend.

Joann was a great help, she showed us the facility and was very sweet. The place is very clean, and we were able to get the size storage we needed at a great price!

misti very nice

Misti was extremely helpful and informative. She made an effort to find the best storage unit to fit my needs. Great location and facility.

Amzing expereince and very helpful staff Ms Misti

Chris and misty where great helping me out with my storage need

Good Place and misti helped me nice women ❣️

Joann was awesome !! Will for sure come back

Misti displayed impeccable customer service skills..truly apperciated her

I love this facility! This was the first time my family has needed a storage unit and Misty was super helpful finding us the right fit for our belongings. The units themselves are well lit and clean. There’s nice music playing so the atmosphere is very upbeat. Looking forward to our time here.

Misti did the extra mile and found a space for me closer to the dock so I wouldn’t get charge more by the movers! She softened the hard time and stress I was already undergoing ! She is great!

Employees are nice, the storage is pretty big

This is a review for the booking/move-in process. I'm grateful to the manager, Joann, for making the experience quick and easy. Joann answered all my questions and provided information regarding any concerns I had. She helped me thoroughly understand the paperwork and was extremely helpful throughout the entire process. It made life a lot easier on me. Regarding the facility, it's new and clean with a security system and even a covered docking bay in the back. All in all, a great experience. Thank you, Joann!

Misti was awesome!!

Easy access friendly staff and great selection of units.

Misti and Joann we are highly likely to recommend the location to family and friends ... What a great staff especially when dealing with Misti and Joanne

Mia was so sweet and she made the rental process so easy for me I happy to have her help.

This place is amazing. Joann was so great . I highly recommend this property ....

Very clean place. Joann is great!!

Easy!!!

Misti Chris Mia clean facility very secure n misti was a hoot I would reccomend this place

Thank you Longhorn team. Misty and Chris we’re very professional and efficient which made my move-in process easy.

Misti is wonderful person and is a very amazing service sale person

I have a unit and needed a 2nd one. Misti and Chris showed outstanding customer service. Every time I go in they show awesome customer service and very welcoming. I recommend this facility. Plus the facility is clean.

Misting and RO were amazing we were here to pick up from owner they were very helpful this is a great place to rent clean and secure

Misti and RO very clean and nice looking the ladies were very profesional great place to rent

Misti had a great experience felt very safe there and Misti had a great personality

I was well taken care of

Misti and RO are awesome super sweet ladies the facility is clean and convenient great price

Very helpful and friendly. Very pleased

Misty, Patrick, Ro and Joann were all amazing. The customer service was outstanding. They all greeted me with a smile as soon as I walked through the doors. The facility was spotless and the location gave me the confidence of knowing my belongings are in good hands.

Joann the property manager was very helpful. Best place to get storage, clean facility, it’s brand new.

Clean place , with adequate security and ample lights. Very good customer service by Joann

Misty was amazing If you need help with storage this is the place

Class A service with Patric

Misti and Dan were very helpful. This is the first storage unit I’ve purchased in years and because of their help I might actually want two more. It was a very pleasant experience and everything was even better explained to me than on the phone. They gave me a wide array of options presented to me and even reminded me of a certain item that I didn’t even think to purchase. Thank God for their help! I highly recommend this place. Like the Christmas story teacher, this place gets an a plus plus plus plus plus plus plus.

Misti was very helpful and the facility is very clean.

Misti and Juan are the warmest, kindest, most wonderful human beings I ever knew! When you've seen Public Storage, you'll swear there's never been anything like it!

This facility is super clean and always smells fresh. The bathrooms are clean and the entire staff is helpful and energetic. Misty is really cool and tries to make sure you feel welcomed if your in the building when she is there. Out of all the storage units I have used since 2008 this is by far the best and the rates are GREAT! Stayed renting early December of 2019.

Místi and Joan were awesome during tour star i found recommend this place

We have really enjoyed using the facility! It is always really clean and the staff is super friendly, especially Misty!

Te’Anthony did a great job at move in. Made the process quick, easy, and made sure I had all I needed for the move.

Misti is amazing and helped me out tremendously! Thank you for making this process so simple and easy. Great storage facility, very clean. Never any issues.

Awesome storage renting experience. Misty & Joann rocked it this morning

Misti was extremely helpful and got me set up on everything right away

Drew & Misti Amazing property. Wonderful customer service!

Misti and Joann were amazing!!! Great staff amazing help and great prices. Only a five star because I can’t hit 10!!!

I had the pleasure of being assisted by Teanthony who was absolutely wonderful! He was polite and efficient. It wasn’t until the our transaction that he shared that this was his 1 or 2 week on the job....he’s a keeper!

Very clean place! Staff is great and so friendly at this place! Many different options for storage units!

Misti is one of the best staff over here.

Misti was very helpful in showing us our unit. The facility is very well kept and I recommend this location for your storage needs.

Whitney

Daniel was amazing and so friendly. The facility was clean and inviting.

This facility is amazing.. Super clean, staff is beyond helpful, and the price is also good. Had a rough day trying to get a storage unit and when I got to this location they made it so easy and fast. I definitely recommend this place!!!!

Excellent location and customer service. So many spaces and several options. Especially Misti walked me through the units and processed my application .

Dan Misti and Drew were awesome very helpful

Drew, Misty, and Dan were outstanding and had great customer service. The facility is very clean and secure.

Public Storage on Longhorn Drive in Irving Texas is Awesome!! It's tucked away in a nice quiet neighborhood. I've never used an indoor storage unit before now I'll never go back to outdoor. It was easy to transport all of my large & small items up the elevator to the second floor unit. This place is clean, quiet & safe. The ladies at the front desk rock! I came in right at closing time and they served me anyway with a smile. Misty and her team gave the best friendly top notch customer service! Great place to store your things.

Great, clean place and easy to move in stuff. Staff are very helpful and Friendly.

Dan, Misti and Drew are Awesome! The place is immaculate, the doors are so clean that I ran right into it face first! Lol! Nice facility with surround sound music, freight elevators and well lite! I’m glad I came!

It’s the best Customer experience I ever received from Drew And misti

Great location, easy access very clean. Everyone is super friendly. JoAnne the Manager and Misty are awesome!!

So far I’m loving this location! It’s clean and spacious and I got a great unit inside. Dan was super friendly and answered all my questions- gave me some good advice. It’s also easy to get to!

Mistii and Joanne awesome ladies. Super helpful today. Always a great experience.

I love the staff at this public storage! Everyone is so helpful, especially misti. I get tons of deliveries and she always makes sure I’m taken care of, always goes the extra mile to deliver amazing service. I docked one star because the temperature is a bit severe for a climate controlled space. It is extremely uncomfortable, especially in the summer months. But again-misti and the team are all so great! Thank you!

Misty, was amazing in finding me a storage unit that met my specific needs with proximity to the elevator that I needed. Thank you!

Misty and Dan make an awesome team. They definitely know their businessand they were so friendly that I forgot all about the stress of moving. The interaction was actually enjoyable and not just an errand. I most definitely suggest this place if you need a storage unit. Not to mention the facilities are clean, easy accessable , dollies available for use , and a nice surveillance system. I feel very comfortable leaving my belongings here.

Great customer service. Clean and well maintained property. Daniel helped in resolving the confusion with insurance. Another example of great customer service and prompt response. Highly recommended.

Super fast and easy to rent!

Great clean place!

Great Location, Clean, no hassle, organized facility with an Friendly Staff!

Storage facility in a nice area, clean inside and out! Great customer service! Drew is awesome and iconic!

Misti and Joann are very knowledgeable our company trust this storage it's clean lots of cameras and our business is safe here thanks guys I highly recommend

Misty is awesome!

Wonderful customer service! Joann was very helpful and friendly. She made the process very easy and quick.

The best storages in DFW

Great service from Misti! Place is great!

This place is brand new, its huge in space and it's very nice and always clean. The staff is friendly and helpful. They will help you find a storage just for you, that includes the location in the build and the size of the storage you are needing. If you are looking for a clean, friendly, safe location to store your belongings this is the place. Happy storage people....Enjoy!

Misti is great!

JoAnn was extremely pleasant to speak with and made the whole setup process super simple! Live the facility, new clean and run very well. Thank y'all again I certainly do love the way public storage treats their customers. God bless.

I would like to give a shoutout to Misti. She did an amazing job on explaining everything to me and showing me the best way to get to my storage unit. Lastly, this place is extremely clean and well taken care of.

My fiance have rented a unit here for about 6 months and its been great! awesome customer service, especially misty and joann! thank you!

Holiday- was open!! Easy and fast to set up storage unit! Thank you Joanne!

Misti was great! She and her team showed my mother and I a couple of units for some awesome rates. 100% recommended!! :)

Misti Debbie and Joann are great at what they do they are so funny and knowledgeable public storage is a great facility on longhorn dr

Misti and Whitney were so welcoming and answered every question I had. The facility is so clean and great prices!

Misti and Whitney are great, answering all questions and on the ready to help at all times. I LOVE the storage facility. It is ACTUALLY temperature controlled. I have rented spaces at other facilities only to find out their idea of temperature control is quite different from mine. I recommend Public Storage often.

I love this Public Storage! I've used at least 4 over the years and this one is the best! It is clean, great lighting, easy (almost inside) drive up for delivery and pickup which is completely covered. YES, COVERED! No rain, no Texas heat beating you down. Great music plays while you get the work done, how fun is that???? Plus, their care for us as clients is World Class. Mrs. Joann took care of us. She was GREAT! She kept us laughing on a scorching hot day. She even gave us Popsicle's! She was super fast in her transactions so we could get moved and get gone. She even checked back to see if we needed anything. Totally awesome of her. My items are safely tucked in and I couldn't be happier about the location, the cleanliness, the rates, and the excellent service. Longhorn is where you want to be!!!!

Misti was awesome!

Great place for storage. Very new, clean and well kept. Misti was more than kind and showed us around. All of the office personnel was friendly as well as being very kind to our kids. Also great price for storage.

Wonderful experience Misti was so helpful!

Misti was was extremely helpful and I was very happy with my visit

Big thanks to Misti for all her help

Whitney and Misti are super helpful. Answered all my questions without hesitation. Amazing customer service.

Misti and the entire staff here are wonderful and extremely helpful. I would definitely reccomend this place to anyone.

Misti is always so helpful when I go to the storage always taking care of my needs for me and my company would highly recommend this place and her to all my friends and family

Misti

Misti was such a great help at this location. Was able to show me a better unit and at better cost. Thank you again Misti

Misti has been an excellent help every time. Thanks Misti

The ladies were so helpful making sure i got the best deal and had everything i needed.

Misti and Joann are rockstars I highly recommend this property

Had an awesome experience. Joanna (the site manager) was wonderful and walked me through the process smoothly. Location was one of the most well lit, clean and secure that I have seen. Location was also well designed with bays pulling right up to the doors right near giant elevators. You could tell the manager and crew took pride in the place. Would highly recommend to anyone looking for a safe, clean, climate controlled location to store their stuff.

Joann an Misti were exellent in showing the property, they were upbeat ,professional , and knowable about the area as well as the property. I highly reccomend this storage facility just on the ease of access and cleanliness!

Very nice, clean facility and well lit. The ladies Misti & Joan ROCK!! Customer service was awesome! Glad I chose this location.

The staff at this location is amazing. Very knowledgeable and very helpful in assisting me with all my needs.

Very clean establishment, Joann help me with finding the right storage fit for my needs. The staff is always in good spirits and the music I love.

I have been at home since before it was Public Storage. The Public Storage staff are kind. The facility is always clean. And, they remember you. Great customer service:) Highly Recommend

wonderful service by Misti

Misti was very helpful

Joann and renduda was awesome I recommend this property

Great customer service and awesome storage space , the people who work here have been friendly to my family since February 2018! Love it here.

Great experience working with Public Storage!!! We signed up when they were still under another name and they were okay but the costumer service is so much better with Public Storage. The place is clean, secure and cool!!

Joann and renaudaand Rick was awesome I highly recommend this property.

Rented a space from a sweet gal. The property was clean and well priced. I highlt recommend this property-

Its extremely hot outside n it's not really cool inside. But staff is nice n they play good music inside facility

Rick provided us with excellent service and cool water

Misti and Rick were so awsome lots of fun we found the right unit it is a great location

Joann was awesome, great place for your storage needs.

Joann was very friendly and helpful. Love the facility, clean and easy access

Had the pleasure of working with Debbie and Misti at this facility. Not only do they have great personalities they were very helpful. Was able to help me out in a pinch. Would recommend going and seeing these wonderful ladies for any storage needs.

Great customer service. Misti and Debby were very helpful on a Saturday evening with our last minute requests. Cheap prices, clean and a well maintained space.

Great service!! Misti and Deborah is awesome! Thanks .

Very clean & affordable with great customer service. Thank you Joanne and Misti!!!

Misti is the best and she have that best customer service and support clean

Misti was great! Everything from the phone call, to the experience!! I will definitely recommend to others!

Misti was extremely help and customer service was complete and very friendly

Misti was wonderful! Knew her job well and extremely pleasant,

Great service! Glad I chose this one!

1st ever needing a storage unit Mgr Joanna was so awesome and helpful! She knew my name already and explained everything clearly. I definitely made a new friend!!!

The house was great !!!!! She went above and beyond show me over 30 storage units She has a great personality and very professional

Joann was great and helped me with all of storage needs. She stayed late to ensure our rental went smooth check out this property.

Fantastic service!!! Joann and Kham provided top notch customer service. I'm a very satisfied customer...

Great location, extremely nice staff and affordable rental fee.

Misty was very helpful and knowledgeable