They went up on my way so I had to change units in order to take care of the price difference got that all taken care of and drove up from Florida to Texas to handle myself I'm 55 years old it's going to be hard enough as it is, but I got here at 7 a.m. and it's now 9:00 I've called manager twice no answer no call back my truck's loaded down with stuff so I can't just go about my business to do other things because people still surviving my truck the second unit has a lock on it so I can't get into it and no one's here working and knowing I can't get a hold of anybody. Not real acceptable in my book my whole day is messed up now because of this and I'm still waiting
If I could give this place less than one star I would. I have never in my life experienced the level of unprofessionalism exhibited by their office staff. They can’t even take a simple phone call without projecting their misery on whoever is on the other end. There’s a much nicer facility next door you’d be better off with! 0/10. This place and everyone who works here is pure garbage.
The staff robin, teddi, and Kayla have been so helpful and nice. Definitely the place to come
5 stars to Cabby at this public storage she was super professional, helpful and resolved my question seamlessly. Great job!!! Thank you 💯the best
Victoria was great. Helped me look at a spot and figure out pricing. Walked me through the steps. Would recommend.
I was charged for two units when I only used one and they refused to give me any refund.
My family and I went in to look at units on today. Manager Kabriell help show us around and complete rental. Location appearance seems clean & safe.
Great move in experience Kabby was very informative . Location well kept & clean
Victoria gave good customer and very. The process was very easy
Man this used to be a great business, used them for years! It is NO LONGER staffed and all automated. These folks have been outside for over an hour waiting for a manager that said she was 10 minutes away.
I have tried each day this week to close out a lease and no one is ever on property. Highly dissatisfied.
The property Manager Laura was amazing with helping me and my son today and I'm thankful for her
From the moment I walked in Victoria was welcoming and attentive. Good job!
Outstanding service, thanks to the manger Victoria. She did an excellent job.
Victoria was great helping me through out the process. Thank you.
Kabby was very helpful and knowledgeable with move in. Best move in experience thanks
Austin was nice and made me feel comfortable. Like this place.
I just got unit! I absolutely love it here! Victoria was willing to work with me. I had a good experience!
Public storage is #1 to rent out here for a unit! This young lady made me feel like she care for me. Good job Victoria !
Kabby is a good manager. She was very nice and helpful. I recommend anyone come to her public storage.
Kabby helped me and my family move in , great service love the Location. Very clean!!
I get a sense of peace knowing that I left my belongings at this facility with Kalbrielle. She is such an amazing soul. Filled with life and righteousness. Great selection Public Storage. ✨
Austin was very helpful for our account needs. Highly recommend!
Victoria was very helpful, and kind. She deserve five stars!!!
The unit I was provided with damaged my motorcycle due to inadequate entrance. The unit was very dirty and filled with spiderwebs, spiders and death roaches.
The property manager gave me a new unit, meanwhile it took me an unscheduled additional day to store my belongings causing me to waste time and money.
Decent storage space. Being able to access the gate with the app is nice. But they raise the rate at least every six moths. I haven't been here a year and my rage has gone from $50 to $80. But they're still advertising the same space to new people at $50...
I rented a unit back in July 2023. The door was very hard to open and close, to the point that I would have to hammer it open with something. The first time I tried opening it I cut my hand. I dropped off my key back in July to have the door fixed and 4 months and two cuts later it still hasn't been fixed. I wasn't in a rush, but I've stropped by 3 times since today (November) and finally came by to pick up my key. "Sorry" I was told, when I came to just pick up my key but no offer to rectify it even though I was told it would be fixed. There was never an attempt to fix it.
Jaden was extremely amazing and went above and and beyond in answering all my questions and making sure I was comfortable with the space I rented. I’d give more than 5 stars if possible.
Jaden was amazing! She was very professional and sweet and helped us with everything we needed. Thank you so much!
Today I went with my wife to rent a storage and we were very well received by the employee Amanda who kindly explain and guided us through the entire procedure. We are very happy with the friendliness and kindness that Amanda received us, we highly recommend this Public Storage, the staff are kind, the place is clean and safe, as well as air-conditioned, and easy to access.
This has to be the worst storage facility I've ever came across. I made my account with this place in August and they thought it was completely okay to brake my lock in September due to late payment after i had spoke with them and told them i was going to be late. When i made my payment i was unaware that they had kept "thrown" my brand new $1,000 dollar bed and frames. They have the worst customer service. They have no cares about what happens to your stuff. on the ad it says " will take care of your stuff as if it was ours ". So I guess they weren't lying they took my stuff to there home as if it was there's.
Very convenient storage.
Jaden helped us a lot to found suitable unit, very polite and fast.
Thank you !
Jaden is so sweet! She was beyond helpful, she took care of everything so quickly and was the best. Thank you for all your help Jaden!
Communication is absolutely terrible… I have to contact a different public storage just to get even spoken to.. nobody EVER picks up the phone.. no matter time of day I never get someone to pick up how am I supposed to get assistance if nobody ever wants to answer? I will call multiple times in a row and NOTHING EVER
Christina made my leasing go. She is very professional and thorough. Everything was perfect. Will recommend this establishment to all my family and friends.
Excellent worker needs a raise
Hours to access storage is inconvenient
Property manager Christina is always very friendly when I visit and the property is always in good shape.
Of all the storage I used, this one is the best. Their managers are very professional and always ready to listen
Aixa was great with excellent customer service skills
Aixa thank so much for your help you were so nice with me and very patience.
Thank you so much Christina you are amazing and I appreciate you so much for being so helpful and being there when I needed you. You are a life saver.
Christina is the best aak for Christina. She will take care of you. Great customer service.
Seems like every 6 months the rate goes up, I understand rate hikes but this seems a little excessive... luckily a new storage is under construction almost next door
Horrible!!!! I mean horrible customer service!!! Caution for the FACT that they will rob you for another month rent after vacating if you are there 1 min past on the vacate day. I was out and cleaned my unit so it was ready for the next person before the office was open. Then received a phone call from Christine who told me that I'd be charged for another month (over 300) cause I was simply there past midnight. This was a 24hr unit too btw. Then she was rude when I asked for corporates number when I came in to question it. Never will I ever pay another dollar to this horrible company. Please don't do business with these crooks!!!
I sincerely appreciate Marianna or Brianna. I thought she said Brianna but I see Marianna so... She extended her workday for me and she absolutely did not have to! From the bottom of my heart thank you, you were my saving grace. Thank you for caring!
Christina was very nice and helpful, I recommend this storage place.
Christina was awesome upon her arrival.
She was very informative. She extended a generous amount of courtesy and I’m am glad she is here to stay !
Taylor has been such a great help for such a long.
I just heard that she is leaving public storage. Being able to have confidence and trust in someone who is overseeing all your belongings is had to find and very rare. She will be missed by our family
Sincerely,
Pedro Enriquez.
Great location and place to rent unit! Staff is amazing 🤩
Taylor was nice and helpful.
Store manager Taylor was super nice and very helpful with getting my new unit rented
I truly feel that P.S. has been there in a more professional manner for the confidence, security, cleanliness of the premises of my belongings.. I've also noticed that P.S. must pull from the same river as before. I was worried about the new manager when the other left. Although of my skeptical courtesy. I'm very pleased to say that Ms Taylor has exceeded as well as fully vested herself as a proud representative of public storage. Great job keep up the good work.
Country
Great service from Trey , extremely helpful and made the process easy. Awesome place to do business with, I definitely recommend!!!
The online renting makes it fast and convenient for people like me, who are always on the go.
Great location, friendly staff!! Highly recommended!
If you want to customer service, Ryan went above and beyond to assist me with the transfering my storage unit with great patience for smile.
Expect genuine care and a truly wonderful experience! Taylor and Ryan did an excellent job today in helping me while making sure all my needs were covered. They both went above and beyond with their time to answer all my questions which provided great comfort. Having to move, for whatever the cause of moving may be, is always something challenging in itself so to have the amazing support I received today from Taylor and Ryan was extremely valuable and needs recognition; especially since this is my first time utilizing a storage facility. Taylor and Ryan displayed experienced leadership skills combined with a genuine customer care personality, well done Public Storage, well done!
I didn’t have the right key to get into my unit and Taylor gave me great suggestions since it would take a few days to get the lock cut by them free of charge. Thanks Taylor for helping me to have a great move out. I never had issues with my unit in almost a year. Thanks Public Storage!
Moved from Colorado. U-Haul screwed us over. Came here and lady was Absolutely amazing. Very helpful and friendly. Clean and was easy to get our storage unit.
Taylor is incredibly amazing , she helped me with the process pretty smooth and provided me clean facility , i have been here 3 times in last three years , it makes easier for customers when you have staff like Taylor , keep up the good work !!
Close Convenient and Clean 👍