Public Storage Self-Storage Units at 1165 North Loop West, Houston, TX

Extremely disappointing and unsafe experience as a first-time customer. Arrived with a U-Haul around 4:30 PM, and no one informed us that the gates would lock and elevator access would be disabled at 5:00 PM sharp. The property manager, George, an older man with white hair, was in a hurry to leave and gave no explanation of closing procedures, even though we were clearly just starting to unload and were the last people on the property. As a result, we were locked in after hours with no way to exit and no access to return upstairs to secure the unit. Some of our belongings were already inside, but the unit was left open and unlocked overnight because we couldn’t place the lock. We had to spend nearly an hour on the phone with customer service trying to figure out what to do. The lack of communication, professionalism, and basic courtesy was unacceptable. First and last customers of the day should be treated with the same level of respect—but instead, we were treated like we didn’t matter. Based on other reviews, this seems to be a recurring issue with this location. Management needs to review this property managers performance & take this situation very seriously.

George made everything so easy for me to sign up and lock me in a great deal!

Been here for a few months and they raise the rent by 30+ dollars whenever they feel like it . It's not only a hassle dealing with the people who work in the front but the lack of care for the customers I HIGHLY recommend you find a different storage unit and fast ! Stay far far far away from this location !! Do not rent from here

Never enough carts. I don’t understand why they don’t have more. Almost every time I’ve come they are all in use. No complaints otherwise. Edit: They bought more carts! Upped from 3 to 5 stars.

Went by and found out I had reserved a unit at another facility not at this N West loop location but George helped me get a unit there. Very customer friendly person a location looked clean. If you need a place to store your belongings go by and see these folks!

Just moved into my storage unit a few months ago and I’ve already gotten a $45 raise in premiums. Was previously told that this is not long-term storage only short, then I contacted the corporate office and talk to Princ at the corp office refused to let me talk to a manager, and was telling me I was unprofessional, I would not rent from this facility anymore

Very inconvenient hours. No after hours access. Only been there a week and I'm already looking for a replacement storage facility.

Inconveniente hours.

Received best customer service from George, he is so amazing

I like the location and while I was initially okay with the the 9:30-56 hours, I’ve come to hate it. Customers pay to store their belongings there and should be able to get into it when needed. Nevermind the fact most people work those hours. Should also mention that there is a gentleman that locks the doors around 4pm and makes himself unavailable which is an issue when the door entry system they use often does not work. Only 2-3 months here and already looking for another location or storage business.

George is the best as always, helped me and went above and beyond!

Don't use this company! After only three months, they applied a 46.6% increase to my monthly fee. It's within their rights, but it's a terrible way to do business.

George was very courteous and accommodating to changes for my reservation. He went above and beyond to ensure that my move in experience was great. Thank you George.

Beware of steep price hikes—45% year-over-year increases with only a one-month notice! Shockingly, my unit is listed on their website at one-third of what I’m currently being charged. Once you’re no longer a new customer, they seem determined to squeeze every penny from you until you move out. No concessions, no room for negotiation, and no concern for loyal customers

Great company, Gorge is the best! Very helpful!

George was so helpful and kind! I was having difficulties with my account and he made the process so easy and stress free.

During my recent visit to the west loop location, I had the pleasure of being assisted by George, who truly went above and beyond to provide outstanding customer service. His friendly demeanor immediately put me at ease, and he took the time to listen to my needs attentively. George not only offered knowledgeable recommendations tailored to my preferences but also ensured that I felt valued as a customer. His willingness to address all my questions and provide additional assistance made my experience incredibly enjoyable and memorable.

By far the worst experience I’ve had with a U-Haul. I won’t be going back to this location. I rented a U-Haul yesterday, the lady helping me seemed highly incompetent to what I rented and needed. I asked for 2 dolly’s and furniture pads. She told me they didn’t have any of that in stock. So she told me to go down the road to the corporate U-Haul and they would give me a dolly. I drove all the way there to find out they wanted to charge me for a dolly. Apparently because the one I got my U-Haul from is not corporate. So the next location I went to had to charge me for the dolly. DO NOT go to this public storage on Ella! Always go to corporate locations. I’m normally not a complainer but this is the worse customer experience I’ve had in a VERY long time

George informed me that my unit wasn’t locked properly during one of his routine inspections. And he was right! Thank you! All good now

George was very helpful. Great customer service.

Easiest process to rent a storage ever! And the guy at the front desk Gerardo was so helpful! He not only helped me find my unit but he also helped me roll one of my carts in. Super happy with my experience

Always a pleasure dealing with George! He is super helpful anytime I call regarding our changing storage needs, rates, etc. 10/10 recommend.

George is awesome. It’s been a pleasure and hassle free.

Thank you to George for helping me pick my unit that will save me the most money. I appreciate the outstanding customer service!

George was great with helping me find the perfect unit for my needs. The customer service at this location is outstanding.

Mr. George is really very kind and efficient in his work, ty

George is an old-school customer service type. Personable, courteous, not too chatty but not completely mute either, all-around great experience.

George was wonderful and very helpful. I would never go anywhere else.

Mr George was very helpful he gave me a great experience and it also gave me the best rate that I can get he made sure that I pay at least almost half of the price just by going online excellent work ethic got to love the guy

My transactions at public storage have always ended with a pleasant end & with knowledge! My first time having my own storage so thank you to Gerardo especially for taking his time to hear me out and help. He puts customers first! I met George as well, way back when I first got my unit. He’s very calm and nice!

My experience with George was the best! Very informative and made the process super easy

They were great !!

Every time I’ve called or visited this location, I have been very pleased with the excellent customer service I received! Maria was extremely helpful when I first came to check out units 6 months ago, and when calling today to inquire about rates of my current unit with them, George was able to save me money by going the extra mile to check on a few things to see if I’d be eligible for a discount. I was! Thank you so much!

George was a delight and helpful

George was great! He was able to get me a discount and answered my questions.

George was great, check in was seamless

George was very helpful. It was my first experience renting storage and he made it easy and pleasant!

Great place to store and friendly manager, immediate response 1165 North Loop West.

Raised my rent from $294 to $406 without my consent. Said it's a month to month contract and they don't have to tell me. Abused my autopay to do this. Corporate thieves.

Great experience - very smooth - thank you!

George provided me with exceptional service with an inquiry I had with my unit. He was professional and very fast with helping me receive a desired solution to my problem.

I received excellent service from Maria!

From Vincent Dewayne Foster 01/05/1989

Maria & Gerardo helped me great customer service Maria went out of her way to make sure that I was ok I give them a 10/10

Maria is the BEST....CUSTOMER SERVICE IS EXCELLENT!!!

Maria has good service

This place is wonderful. It was my first day and George helped me. I know this place will take good care of me and my belongings!

Maria is the best good customer service

Maria understood what I needed. She was awesome!

Today I have a very good attendance from Maria , she’s very nice and patient.

George was very helpful and friendly! He walked me to my unit, explained how to use the app for gate access, and demonstrated the lock. Great customer service!

Great service

Maria was great service was quick and helpful

My company needed large units readily available for move in. George helped us with care, and was very informative in every step of the process. Thank you for your excellent customer service, George!

Maria was very helpful and getting my storage unit. Will definitely recommend public storage

I was in and out to complete my rental in 10 mins, Maria was very helpful and answered my questions.

Maria is the best

Charmaine and George were patient, professional and kind! I am very particular and their customer service far exceeded my needs. My unit is very clean and getting into the property was like Ft Knox 😂 thank you!!!!

Wonderful and efficient experience today. Thank you so much to George for all his work finding the perfect space for all my specific needs. I am excited to continue working with this location. :)

Maria and Charmaine was very helpful they helped me figure my payment and walked me through things I didn’t understand. We even shared some laughs. Wonderful women

My visit today @store #29153 on 610 N.and Ella was very pleasant...mgmt went above and beyond to help me and employee Latoia Lemmons displayed excellent customer service skills,Great Job !!!

Just rented a storage it was fast & easy Charmaine & Maria help me and showed me the unit thanks for the good customer service

George is the best!! He has been very helpful and kind every time I need help. He is a great problem solver. Thanks George!

I noticed my storage unit had a robbery on November 30,2023 and notified the front office the same day. Sadly as of January 12, 2024 it is still not repaired. Obviously I am moving out in a few days. It appears the robbers cut the cheap chicken wire in the ceiling. No calls, emails or texts from public storage regarding the situation. Very bad customer service in my eyes.

George was extremely helpful & knowledgeable! Definitely made my experience smooth! Thanks!

rent constantly raised. they entice you with a "low rate" and now my rent is 180 a month for a small unit. if i were in town i would move to another unit, but my things are stuck there until i move back to houston. i would highly recomend morning star on i-10, as you can lock in your rate and arent robbed like you are here

Needed a place to store my things for a couple of months and stopped at Public Storage. Charmaine was very helpful. She went over the different size units with me while making sure I had enough space to store my belongings. She had “THE BEST”customer service! Absolutely love the detail she provided that helped me make the best decision for what I needed. So grateful I stopped here.

I came here to pay my bill from another location Charmaine & Maria helped me download the app so I can pay my bill through the app

Great experience. George was very helpful and assisted me in finding the right unit for my needs. He got everything processed quickly. Painless and quick.

Maria was very helpful with me,will admit is hard to find good customer care,but I found it here.

Maxine was outstanding in helping us with a storage couldn’t have been happier

Charmaine was very helpful and explained each step . She had a smile on her face throughout. It was a very pleasant experience. Highly recommend

I rarely write reviews but George was extremely helpful and friendly during my move. He went above and beyond to guide me through the move-in process. I would recommend this storage location to anyone. The units are conveniently located and you will know that you are getting top-notch service from George who is there almost every day of the week.

I stopped in yesterday to check the rates and how that facility was It appeared to be fine very clean. I’m a little concerned as far as the units is concerned it was a little warm in there but it’s very convenient to where I live and the desk agent yesterday I am so sorry I didn’t get her name but she was a wonderful young black lady. She was very helpful today. I had George he was wonderful very helpful very Knowledgeable of his job answered all my questions he was wonderful, very outstanding gentleman

Maria was more than helpful she went above and beyond my expectations!! Thank you

fast paced, in and out service! excellent job

I am here and the person at the front desk with a personal call for more than 10 minutes and never answered me... If you are in brake, put a notice or something

Thank you George was very nice 😊

I had a 5 star service for sure. Thank you all.

Nobody is ever at the front office. I’ve gone three time including today, and not a single person can be found and the front office is always locked DURING BUSINESS HOURS. My move in date is today and the gate code is not working. Seems like these people just don’t give a damn.

Can't access all of the time. Only between 9:30 a.m. and 6:00p.m. m-f

Maria was friendly good customer service

Mister George was very helpful, I came in looking for a storage unit and he pointed me in the right direction. He saved me $160. He was very tech savvy and showed me how to unlock the gate via the app. Highly recommend and will continue to do business with this location.

Very professional and helpful attitudes from all thier associates. I am thankful.

I had legal issues where I almost lost our property and let me say Charmaine was therr to comfort explain and guide me to and through the rt channels and Mr Gorge worked with us in connecting us to the rt people and things to do .

Maria was awesome & professional

Maria was a great help, she was friendly, kind, and patient.

Anytime someone thinks of having to move in or move out it's always a frown knowing the extensive work that you are about to endure but Latyra from the Public Storage (facility manager) 1165 N Loop West location put a smile on my face as she made the process quick, easy, and comfortable. She explained all necessary dos and don't; expectations of the facility. She had great customer service and the process was smooth. I told her what I was looking for and she accommodated exactly that no extras or up sales were attempted. She also told me about the Public Storage app and all its perks. One thing I enjoyed most about the app is that you can go in and out of the facility smoothly as you can gain access with a touch of a button on your smartphone. I would highly recommend anyone to try out this location!

I went in to reserve 2 units, 1 10x20 & 1 10x30, early December 2022 for my Jan 9, 2023 move in. I was told I had to rent them then, so not happy about having to pay for an extra month without using it. I was ask about renter insurance, and told George I had my own through State Farm. He said he had to put it on the first month, corporate rules, but that it would come off after that. I'm still paying for that extra charge, it never came off. 1 week before our move in we went to the storage rooms to move in a few items we didn't want the movers to handle. Much to my surprise one if the units I had rented had a strange lock on it. I went to the office, George was not there but a lady assisted me. George had released my storage room since I had never moved anything into it. I explained to the girl my move in date was 1 week away and he knew that from when I rented it. So after about 30-40 min it was resolved. On move in day the movers trucks and i pull into the property and they look at the units and they are not sure it will all fit in those two units. I go to the office, it is locked. I knock, no answer, and I'm panicking. I come back after a shirt time and its still locked. I can see George inside but he will not acknowledge me or cone to the door. I not only panicking but getting upset. The movers keep moving things in. I go back a little later and the door us unlocked, George sitting inside and I tell him the situation and ask why he couldn't help me. He said it was illegal for me to interrupt his lunchtime, he us untitled to his time off. I ask why he didn't put a sign in the window to at least let everyone know when he'll be back. He said corporate wont allow him to put up a sign. Pretty ridiculous rule. What didn't fit in the storage rooms went home with me on my truck. I will definitely not recommend that location. On the other hand I have another room at the 290 and Eldridhe location and the lady there couldn't be nicer or more helpful. Now after all if that I get a nice card in the mail the rooms I'm renting at the 610 and Ella location are going up considerably, $132 a month on just one of my two. That's a crazy amount to add to someone's bills in this economy. I dont know about the second unit yet, I have not received a card on it. My 290 room has gone up $50. That's not right going up so much on your current clientele. Howard.

George was extremely helpful. He assisted us with everything and even showed us to the unit personally. Thank you George!

Great experience property management Answered all my questions

The service was great very friendly and great customer service.

Maria was very helpful in transferring me to a larger unit. Even though we was extremely busy, she made sure to help everyone that needed assistance. Great customer service!

Maria was exceptional

Maria was very friendly and helpful.

Maria is awesome great customer service she’s a plus to the team left me very satisfied

I called to get information about my storage units on Tuesday and was helped by a lovely girl named Tatyana. I was definitely satisfied with the info that she gave to me. I highly recommend this location. Tatyana has great customer service. Will recommend to my colleagues.

They are absolutely the best!! I trust them always to make sure my things are secured and Tatyana was such a big help as well!! I definitely recommend

My unit was broken into today 03/07/2023. Ironically. the only cameras are at the elevator and gate. Not the aisle. I was told I shouldn’t have that type of lock, granted the lock was provided to me by public storage, upon ordering the unit online. I have 2 units and will be cleaning out my stuff this weekend! The second photo is what the lock looked they after they “ cut the metal lock”

Ms. Maria and Charmain were extremely helpful in our decision for the best deal online. We were also able to check the unit before we finalized our contract. They we both very informative and understandable of our needs. Highly recommend this location. This is our 2nd great experience here.

Ask for Jose! He is so helpful and went above and beyond to hell me out! I am grateful for him.

Had a great experience with George while signing up for a unit today! Very friendly and conversational during the process!

Mr. George was SUPER helpful with answering all of our questions. He allowed us to check out the storage unit since I'm more of a visual person. The facility looks clean and well maintained. 👌

Un lugar limpio muy buenas sus instalaciones y bodegas al gusto de uno

I love this place. It’s clean and very spacious I had a pleasure dealing with larynaisha and danette they were very professional and helpful and happy to assist and answer and questions I had. This is my new location! Love it!

Friendly staff

George was very helpful and patient throughout the process.

Railynn found me a perfect unit for a great price and made my move in as easy as possible. Thanks for all the help!

Laryneshia(sorry if I misspelled her name) was a great help with helping me find a storage space. Without her I would have gave up. Wonderful employee:)

Awesome clean storage location. Easy online to set up for new customer. Moved in today with no worries. Unit was perfect. Clean and ready with lock. Overall experience 100% happy. The location is absolutely the best easy access to the highway in a safe area would highly recommend.

Great service from George the Manager. Clearly explained everything, saw the hint ahead of finalizing, everything clean and efficient. The Public Storage app works well opening Main gate and authorizing elevator access - saves hassle of trying to remember the 6 digit access code.

I am writing again to say that I DO NOT RECOMMEND this store. They close at six, so if you work or need something after that, you CAN'T get it. I mean, they close the GATES and everything. I recommend public storage from the weistainer. They close at 9 pm, so much more flexible for a storage

Maintenance was done to the building and the locks and all the units were changed, I was not notified of this. When I had an emergency and I needed to get into my storage unit, I called ahead, made sure that someone would have the replacement keys available, got to the storage unit, no one was there. Doors were locked. Call the number, went to voicemail. Called the district manager. All he said was sorry I couldn’t do more to help, but it is what it is. Offered me a $40 credit on a unit I pay $240 a month for and said that was “the best he could do”… If you’re looking for a place where you’ll actually have access to your items, good communication, and on site support…look elsewhere.

Dianna was wonderful

George was wonderful answering questions we had when searching for a storage unit! The rental process was very easy and stress free. We are looking forward to storing our items here!

Thank you Danesha, your help was greatly appreciated for what I was looking for in keeping my things safe. I'm looking forward to working with you again in the future. Hey everyone, go visit this property, you won't be disappointed!!! Danesha Your hospitality will not go unappreciated you are the coolest, and thank you for showing me to my storage. That place is huge!!! Store#29153 1165 N. Loop west @Ella

This place is fantastic, very clean and orderly. The manager (Erin) is the absolute best. She is very knowledgeable and can solve most issues. She goes above and beyond for her customers.

George was fantastic to work with took care of all the paperwork and walked me up to the unit to show me how to access the unit. We need more people in this world like George. George thank you for your service. A. Perez.

Lindsay was very helpful. She was able to answer all my questions. She is definitely an asset to your team. I

George have great customer service and a great help.

Mr. George and Mrs. Johnetta gave me great service as I’ve upgraded my unit with ease.

5 stars for Mr. George and Ms. Johnetta. They are very professional in managing the public storage facility. The site is always clean.

Johnetta & George helped me from beginning to end with all my needs! Great customer service & very helpful!

Oh yeah

The storage facility is always nice and clean. Never any problems. George is very helpful.

Storage foWaiting on meWaiting on me andWaiting on me and beenr a long timeAnd George has been

George is a great and Very helpful. Need more Employees like him.

George was very helpful and nice showed me where my unit was and just very sweet and helpful

First and foremost I was there before 6:00 and the manager of that property saw us when were taking off the loveseat , the courtesy he should have told us that we wasn't going to be able to go back upstairs, then it wouldn't have showed up that I still there after closing time, so on that note I wasn't trying to go past the time.

The storage facility is always clean and I've never had any issues with the gate not working. George in the office is amazing! He always goes above and beyond to make sure that you are taken care of. Super nice fella! The one thing I will say is that often times the carts are being used so if you have a large load you either have to come back, wait, or carry your stuff up bc you can't get into any other building than the one your until is in so going to get a cart from the other building is not an option. Other than that I've been more than happy storing my stuff at this facility.

George was such a great help with the moving of our unit. It was a pleasure working with him.

George was incredibly helpful, kind, and made sure I had everything I needed to get set up in my unit. Thank you George!

I’ve been renting out of this storage for a couple of years. However, GEORGE the manager was no help when asking about a balance that was past due from transferring units. Later that day George and trainee in tow came through to check units and could clearly see I was reorganizing my unit and had some oversized boxes in the hall on one side that clothes piled on top. Instead of him going around he decides to push through and almost knocks all my clothes over. Instead of saying I’m sorry he keeps going as if he cleaning up but hasn’t picked up no trash that was still there when I left. I rather deal with someone else other than George hmmm the supposed to manager!

Great customer service! Super friendly and clean facility!

I met Vicki at this location, she was very helpful! Great service!

Vicki was very helpful great customer service

Very helpful. Glad I called you and George is going to work for me.

George was an awesome help! Very respectful and patient! If you ever stop by and need a storage, ask for George! He’ll get you set up!

I enjoyed the service I got at this location , it was also very clean environment I will definitely be telling others about your location!! Most definitely two thumps up for sure

George was very excellent at providing information to me and my girlfriend, for us first time buyers of a storage unit.

The woman that works there was nice at the beginning but was rude when I wasn’t able to find the storage. The app didn’t work properly hopefully it work next time I come.