Public Storage Self-Storage Units at 1165 North Loop West, Houston, TX

Needed a place to store my things for a couple of months and stopped at Public Storage. Charmaine was very helpful. She went over the different size units with me while making sure I had enough space to store my belongings. She had “THE BEST”customer service! Absolutely love the detail she provided that helped me make the best decision for what I needed. So grateful I stopped here.

Never enough carts. I don’t understand why they don’t have more. Almost every time I’ve come they are all in use. No complaints otherwise.

I came here to pay my bill from another location Charmaine & Maria helped me download the app so I can pay my bill through the app

Great experience. George was very helpful and assisted me in finding the right unit for my needs. He got everything processed quickly. Painless and quick.

Maria was very helpful with me,will admit is hard to find good customer care,but I found it here.

Maxine was outstanding in helping us with a storage couldn’t have been happier

Charmaine was very helpful and explained each step . She had a smile on her face throughout. It was a very pleasant experience. Highly recommend

I rarely write reviews but George was extremely helpful and friendly during my move. He went above and beyond to guide me through the move-in process. I would recommend this storage location to anyone. The units are conveniently located and you will know that you are getting top-notch service from George who is there almost every day of the week.

I stopped in yesterday to check the rates and how that facility was It appeared to be fine very clean. I’m a little concerned as far as the units is concerned it was a little warm in there but it’s very convenient to where I live and the desk agent yesterday I am so sorry I didn’t get her name but she was a wonderful young black lady. She was very helpful today. I had George he was wonderful very helpful very Knowledgeable of his job answered all my questions he was wonderful, very outstanding gentleman

Maria was more than helpful she went above and beyond my expectations!! Thank you

fast paced, in and out service! excellent job

I am here and the person at the front desk with a personal call for more than 10 minutes and never answered me... If you are in brake, put a notice or something

Thank you George was very nice 😊

I had a 5 star service for sure. Thank you all.

Nobody is ever at the front office. I’ve gone three time including today, and not a single person can be found and the front office is always locked DURING BUSINESS HOURS. My move in date is today and the gate code is not working. Seems like these people just don’t give a damn.

Can't access all of the time. Only between 9:30 a.m. and 6:00p.m. m-f

Maria was friendly good customer service

Mister George was very helpful, I came in looking for a storage unit and he pointed me in the right direction. He saved me $160. He was very tech savvy and showed me how to unlock the gate via the app. Highly recommend and will continue to do business with this location.

Very professional and helpful attitudes from all thier associates. I am thankful.

I had legal issues where I almost lost our property and let me say Charmaine was therr to comfort explain and guide me to and through the rt channels and Mr Gorge worked with us in connecting us to the rt people and things to do .

Maria was awesome & professional

Maria was a great help, she was friendly, kind, and patient.

Anytime someone thinks of having to move in or move out it's always a frown knowing the extensive work that you are about to endure but Latyra from the Public Storage (facility manager) 1165 N Loop West location put a smile on my face as she made the process quick, easy, and comfortable. She explained all necessary dos and don't; expectations of the facility. She had great customer service and the process was smooth. I told her what I was looking for and she accommodated exactly that no extras or up sales were attempted. She also told me about the Public Storage app and all its perks. One thing I enjoyed most about the app is that you can go in and out of the facility smoothly as you can gain access with a touch of a button on your smartphone. I would highly recommend anyone to try out this location!

I went in to reserve 2 units, 1 10x20 & 1 10x30, early December 2022 for my Jan 9, 2023 move in. I was told I had to rent them then, so not happy about having to pay for an extra month without using it. I was ask about renter insurance, and told George I had my own through State Farm. He said he had to put it on the first month, corporate rules, but that it would come off after that. I'm still paying for that extra charge, it never came off. 1 week before our move in we went to the storage rooms to move in a few items we didn't want the movers to handle. Much to my surprise one if the units I had rented had a strange lock on it. I went to the office, George was not there but a lady assisted me. George had released my storage room since I had never moved anything into it. I explained to the girl my move in date was 1 week away and he knew that from when I rented it. So after about 30-40 min it was resolved. On move in day the movers trucks and i pull into the property and they look at the units and they are not sure it will all fit in those two units. I go to the office, it is locked. I knock, no answer, and I'm panicking. I come back after a shirt time and its still locked. I can see George inside but he will not acknowledge me or cone to the door. I not only panicking but getting upset. The movers keep moving things in. I go back a little later and the door us unlocked, George sitting inside and I tell him the situation and ask why he couldn't help me. He said it was illegal for me to interrupt his lunchtime, he us untitled to his time off. I ask why he didn't put a sign in the window to at least let everyone know when he'll be back. He said corporate wont allow him to put up a sign. Pretty ridiculous rule. What didn't fit in the storage rooms went home with me on my truck. I will definitely not recommend that location. On the other hand I have another room at the 290 and Eldridhe location and the lady there couldn't be nicer or more helpful. Now after all if that I get a nice card in the mail the rooms I'm renting at the 610 and Ella location are going up considerably, $132 a month on just one of my two. That's a crazy amount to add to someone's bills in this economy. I dont know about the second unit yet, I have not received a card on it. My 290 room has gone up $50. That's not right going up so much on your current clientele. Howard.

George was extremely helpful. He assisted us with everything and even showed us to the unit personally. Thank you George!

Great experience property management Answered all my questions

The service was great very friendly and great customer service.

Maria was very helpful in transferring me to a larger unit. Even though we was extremely busy, she made sure to help everyone that needed assistance. Great customer service!

Maria was very friendly and helpful.

Maria was exceptional

Maria is awesome great customer service she’s a plus to the team left me very satisfied

I called to get information about my storage units on Tuesday and was helped by a lovely girl named Tatyana. I was definitely satisfied with the info that she gave to me. I highly recommend this location. Tatyana has great customer service. Will recommend to my colleagues.

They are absolutely the best!! I trust them always to make sure my things are secured and Tatyana was such a big help as well!! I definitely recommend

My unit was broken into today 03/07/2023. Ironically. the only cameras are at the elevator and gate. Not the aisle. I was told I shouldn’t have that type of lock, granted the lock was provided to me by public storage, upon ordering the unit online. I have 2 units and will be cleaning out my stuff this weekend! The second photo is what the lock looked they after they “ cut the metal lock”

Great service!

Ms. Maria and Charmain were extremely helpful in our decision for the best deal online. We were also able to check the unit before we finalized our contract. They we both very informative and understandable of our needs. Highly recommend this location. This is our 2nd great experience here.

Ask for Jose! He is so helpful and went above and beyond to hell me out! I am grateful for him.

Had a great experience with George while signing up for a unit today! Very friendly and conversational during the process!

Mr. George was SUPER helpful with answering all of our questions. He allowed us to check out the storage unit since I'm more of a visual person. The facility looks clean and well maintained. 👌

I love this place. It’s clean and very spacious I had a pleasure dealing with larynaisha and danette they were very professional and helpful and happy to assist and answer and questions I had. This is my new location! Love it!

Un lugar limpio muy buenas sus instalaciones y bodegas al gusto de uno

Friendly staff

George was very helpful and patient throughout the process.

Railynn found me a perfect unit for a great price and made my move in as easy as possible. Thanks for all the help!

Laryneshia(sorry if I misspelled her name) was a great help with helping me find a storage space. Without her I would have gave up. Wonderful employee:)

Awesome clean storage location. Easy online to set up for new customer. Moved in today with no worries. Unit was perfect. Clean and ready with lock. Overall experience 100% happy. The location is absolutely the best easy access to the highway in a safe area would highly recommend.

Great service from George the Manager. Clearly explained everything, saw the hint ahead of finalizing, everything clean and efficient. The Public Storage app works well opening Main gate and authorizing elevator access - saves hassle of trying to remember the 6 digit access code.

I am writing again to say that I DO NOT RECOMMEND this store. They close at six, so if you work or need something after that, you CAN'T get it. I mean, they close the GATES and everything. I recommend public storage from the weistainer. They close at 9 pm, so much more flexible for a storage

Maintenance was done to the building and the locks and all the units were changed, I was not notified of this. When I had an emergency and I needed to get into my storage unit, I called ahead, made sure that someone would have the replacement keys available, got to the storage unit, no one was there. Doors were locked. Call the number, went to voicemail. Called the district manager. All he said was sorry I couldn’t do more to help, but it is what it is. Offered me a $40 credit on a unit I pay $240 a month for and said that was “the best he could do”… If you’re looking for a place where you’ll actually have access to your items, good communication, and on site support…look elsewhere.

Dianna was wonderful

George was wonderful answering questions we had when searching for a storage unit! The rental process was very easy and stress free. We are looking forward to storing our items here!

Thank you Danesha, your help was greatly appreciated for what I was looking for in keeping my things safe. I'm looking forward to working with you again in the future. Hey everyone, go visit this property, you won't be disappointed!!! Danesha Your hospitality will not go unappreciated you are the coolest, and thank you for showing me to my storage. That place is huge!!! Store#29153 1165 N. Loop west @Ella

This place is fantastic, very clean and orderly. The manager (Erin) is the absolute best. She is very knowledgeable and can solve most issues. She goes above and beyond for her customers.

George was fantastic to work with took care of all the paperwork and walked me up to the unit to show me how to access the unit. We need more people in this world like George. George thank you for your service. A. Perez.

Lindsay was very helpful. She was able to answer all my questions. She is definitely an asset to your team. I

George have great customer service and a great help.

Mr. George and Mrs. Johnetta gave me great service as I’ve upgraded my unit with ease.

Storage foWaiting on meWaiting on me andWaiting on me and beenr a long timeAnd George has been

The storage facility is always nice and clean. Never any problems. George is very helpful.

Oh yeah

Johnetta & George helped me from beginning to end with all my needs! Great customer service & very helpful!

5 stars for Mr. George and Ms. Johnetta. They are very professional in managing the public storage facility. The site is always clean.

George is a great and Very helpful. Need more Employees like him.

George was very helpful and nice showed me where my unit was and just very sweet and helpful

First and foremost I was there before 6:00 and the manager of that property saw us when were taking off the loveseat , the courtesy he should have told us that we wasn't going to be able to go back upstairs, then it wouldn't have showed up that I still there after closing time, so on that note I wasn't trying to go past the time.

The storage facility is always clean and I've never had any issues with the gate not working. George in the office is amazing! He always goes above and beyond to make sure that you are taken care of. Super nice fella! The one thing I will say is that often times the carts are being used so if you have a large load you either have to come back, wait, or carry your stuff up bc you can't get into any other building than the one your until is in so going to get a cart from the other building is not an option. Other than that I've been more than happy storing my stuff at this facility.

George was such a great help with the moving of our unit. It was a pleasure working with him.

George was incredibly helpful, kind, and made sure I had everything I needed to get set up in my unit. Thank you George!

Can I access my storage unit at any time?

I’ve been renting out of this storage for a couple of years. However, GEORGE the manager was no help when asking about a balance that was past due from transferring units. Later that day George and trainee in tow came through to check units and could clearly see I was reorganizing my unit and had some oversized boxes in the hall on one side that clothes piled on top. Instead of him going around he decides to push through and almost knocks all my clothes over. Instead of saying I’m sorry he keeps going as if he cleaning up but hasn’t picked up no trash that was still there when I left. I rather deal with someone else other than George hmmm the supposed to manager!

Great customer service! Super friendly and clean facility!

Vicki was very helpful great customer service

I met Vicki at this location, she was very helpful! Great service!

Very helpful. Glad I called you and George is going to work for me.

George was an awesome help! Very respectful and patient! If you ever stop by and need a storage, ask for George! He’ll get you set up!

I enjoyed the service I got at this location , it was also very clean environment I will definitely be telling others about your location!! Most definitely two thumps up for sure

George was very excellent at providing information to me and my girlfriend, for us first time buyers of a storage unit.

The woman that works there was nice at the beginning but was rude when I wasn’t able to find the storage. The app didn’t work properly hopefully it work next time I come.

I was looking for a new storage unit. Charlie and George were so helpful and went above and beyond to make my experience quick and easy! Would highly recommend!

I have yet to use or see my storage but my experience thus far has not been pleasant!!! UPDATE A year later, I am still unsatisfied. My unit has been broken into 3 times!! The prices increase every 3-6 months!! George is still very unpleasant to the point of calling me to “remind” me of the hours due to my husband coming before they opened and he couldn’t get it. He acted as if we are suppose to remember the CHANGED hours like it’s a priority! I CAN NOT WAIT to until I no longer need this storage space.

George is Such a great person!! So helpful and so attentive, he can to check on me and my family at least 2 times while I was there , also he made sure to show me both units to see which one would be a best fit for my things. I highly recommend coming back to this store and continuing my rental with them.

I have had experience with Charlie for several years. She is very professional, knowledgeable and always helpful. A great attitude and friendly personality when I come to pay each month.

Great experience!

Today is my first day checking in here and the service representative George was very pleasant and professional. I give this storage unit 5 stars!!

Vicky stayed very late and help me set up my account very helpful

The customer service here was so amazing and friendly. They really make the experience wonderful and quick!

This is a horrible place. Only had the unit 4 months and it's been broken into twice.

Very nice and clean facility. George has always been very helpful.

Our unit was robbed. And many other units for robbed causing the corporate office to curtail hours so much that it is basically useless.

The app makes access and making payments super quick and easy. Clean facility.

This location is always friendly and professional, willing to assist. Charlie was a big help in transferring from one unit to another. Thanks

Several times I have come and the gate code doesn't work it says they are currently closed. They are requiring you to call now to get in which doesn't make sense. Not sure how they came to the conclusion that was ok but maybe they have too many customers so don’t mind losing a few. This place is no longer convenient for me will be taking my buisness else where. I store my work tools here so several times I didn’t have access or unable to store my tool so had to leave in my truck risking them to get stolen.

Great and friendly service! George was really helpful and informative! Thank you George!!

George was very nice and friendly and helpful. I give him 5 stars for professional and friendly service

I have never been treated as disrespectfully as I recently was at this storage facility by the man who runs the facility. He is outrageously rude and consistently obnoxious and after several years of putting up with him, I am moving asap. Also, our unit, among many others, was broken into recently. Things inside were left a mess and I'm still not sure what may be missing. We received no notice of this because "we didn't know who was broken into," management said. Although they replaced with my lock with one of their own? The place is dangerous (obviously) dirty, and ill kept (our door has been broken for years and we have to prop it up to get to our things.). If you're renting here, I suggest you move immediately. If you're thinking of using it, go anywhere else but here.

George and Charlie were very helpful and friendly. Great rates and nice facility.

Exelent service thanks Mr jorge

Kaylin at public storage was kind an helpful patient an angel on this side of heaven

Stay away from these people these people are complete Crooks that they sent me an invoice stating that I owed a first month and a small remainder they're up last month like $23 they ended up cutting the lock I bought. Then charged me $30 for late fees. Then called and made me go buy a lock they cut. Crooks sorry people. Go to Extra Space. It was my mistake

Charlie and George are always so hel[ful.

Very secure, access codes needed to get in & out. Love that there are carts provided to help wheel your items to your unit. New lock inside secure packaging.

I am so thankful for all that George has done to assist me. He has given excellent customer service. The facility is clean and comfortable. I love that the units have air conditioning to keep our things safe.

George and Charlie are great! Very helpful whenever we need them. They are awesome to work with.

Me and my wife have been at this location for 10+ years. Ms. Charlie and Mr George were two of the first people I knew there. They are a great asset to this business. They take care of this place of business better than anyone could. They have answers to any problem, and go out of their way to keep the place very clean. Lot of lazy people in Houston that don't respect things and leave places worse than how they found them. These two people take care of this, by cleaning up after them. This company should feel very blessed to be able to call them part of their team. Kenneth Jones

My storage unit was broken into. The manager called the police and a report was made. This Public Storage has no cameras and the alarms on the units have not been working for 10 years says the manager. I thought this business was safe.

Charlie and George were so pleasant and helpful!

***Great customer service*** I did not set up autopay correctly when I updated my credit card, so my payment was eight days late. I called to ask them to waive the ~$64 fee (20% of monthly), and they quickly described the process. For them to request the waiver, I first had to submit payment then call them back so that they may submit the request. I called back within a few minutes, and they quickly sent the request. A few days later, I received confirmation that the fee was waived. We did have a small hiccup where the late fee was automatically deducted from my account the day after I submitted the payment, but when I logged in, the fee was already applied to the next invoice, so I didn't bother calling. Based on their response to my initial call, I am confident they would have refunded should I have requested it. I very much appreciate their flexibility and willingness to correct the issue. Thank you!

Thank you Kaylin. You helped me get everything done in a nice and orderly fashion. You were very nice and so patient with me throughout the process. Again thank you 😁

Kaylin helped me alot and was very sweet to me and got me thru the process very fast and swift.

Kaylin is the best and will be recommended by everybody I know. She was very wonderful and nice to me... Thanks a bunch 😁

Always clean and safe! George and the other people in the office are easy and pleasant to work with. We had one unit for 5 years and needed to downsize. George went over the rate changes and options with me. I ended up getting a great deal on a smaller unit that was just steps away from our original, making the transfer easy and quick!

Shanell and Lauren are very professional and answered all of my questions in regards to the new online rental process ! Facility looked clean and Secure ! I would recommend this company !

Overpriced and poor customer service. They raised my rates after 6 months by $50 and another $50 after 6 more months. I tried to work with them on price but they wouldn't hear it. It was only after I filed my notice to leave that they offered to come down in price by about $40. Be careful of how you sign up for autodraft as well. I set mine up and for some reason the card was not charged. They stated that I did not have it setup properly and charged me a $30 fee. I pleaded with them to take that off as I paid it off the day I found out... but they wouldn't budge. Would not recommend.

Shanell is a great asset to Public Storage. Thank you for your help and expertise and making my storage experience easier.

Shanay is very helpful and has great customer service highy recommended

George ,Justin, and Charlie were great and very informative.

I have needed a storage space for 15yrs. I did not know how convenient getting one would be. Price is good. They offer loading cart's to roll your items right to your storage unit.

BURGLARY on 10/4/2020. Items were stolen from my unit and multiple others. Terrible management and very unprofessional. The manager, George, didn't seem to care about the situation or provide any sort of assurance that it would be fixed correctly. No cameras in hallways, unlike all other storage units around Houston. If you value your items, do not store them here. UPDATE: Moved out today 10/10 and decided to walk the floor to see if any others had been damaged and found 2 others. They were forced open at the lock and could easily open the door. This is within 6 days of management supposedly walking each floor each day for damage like this. Found at 10am.

There are only three dollies for a 400+ unit.

Public storage just went down from a four-star rating to two-stars. I received a phone call from public storage this morning notifying me that my unit had been broken into. When I got there and started asking questions I found out that the unit had been broken into either Friday evening or Saturday morning. I was not notified until this morning (Sunday) that the unit had been broken into. In addition, I complained to them again this month about the temperature and humidity. I am paying more for a temperature and humidity controlled storage unit. Both of the workers came to the unit to let me in since my lock was cut off. They both complained about the temperature and humidity. The most disturbing thing about public storage is that they continue to increase the monthly rental fees and do not reward their customers who have longevity. Please rent elsewhere!

Love the customer service and hospitality

Oh my gosh, Shanell totally took care of me. She went above and beyond to accommodate the unit I required. Her knowledgeable skills made me at ease leaving my belongings there. In addition, Lauren aided me over the phone discussing several options to accommodate my basic needs. Both of their customer service skills were very impeccable. I recommend this location as being the best!!!!

Really great customer service the lady was very helpful and kind

Very clean manager on duty was extremely friendly and helpful I'll sleep good at night knowing my stuff is there thanks Ms shanell for your hard work

Called this facility and the customer service was excellent...Shanell discussed options available for property I had to store. Lauren helped me get situated in the unit...above all, as a team, Shanell and Lauren were amazing.

The lady that helped me was phenomenal 👍 Service was really quit a d she was extremely helpful

Shanell and Lauren are great rental agents very helpful

La Zondra was great and SUPER HELPFUL! Nice facility!

So affordable and so worth it!!

Charlie was very helpful making my rental very easy and quick. Highly recommended NorthLoop location.

The staff here are amazing. Especially George, he guided us through the sign up process and even explained all the charges to us so we knew exactly heat we were paying for. He walked us to our storage, he showed up how to get in and how to enter the code. Very helpful. Definitely recommend this place!

Charlie was very helpful and knowledgeable.

Mr. George was great. I did not like the rental prices, but his attitude made my day. Kudos!!!!!!!

George, Charlie and Shanell were amazing! I rented 2 units and then walked back in and needed to rent a 3rd unit due to more space being needed. They were fantastic! Fun, friendly and very efficient! I felt like family when I left! Appreciate the 5 Star world class service! A great property and team!

George was so helpful and friendly. It's good to see someone who enjoys going to work. We appreciate all your help George!

George was a great help in picking out the right unit for our storage. He was quick and efficient and knew what he was talking about.

George was very helpful helping us finding the right unit for our needs. Friendly staff!

Our check-in experience was great. George walked us through the interior path to preview our unit because it was raining outside. He thoroughly explained everything to us and made the entire process smooth and enjoyable. We’ve rented a Public storage unit before and our experience at this location trumps the other. Extremely satisfied! Thanks for the awesome customer service George!

Clean

Best storage place out there! Very clean. If guys ever need a unit, ask for George! He was amazing! Very helpful and funny! Thank you Sir!

George is very friendly and very helpful!!!

I love the service! Great location! Danielle was an awesome help!

Awesome, quick and friendly experience. George was awesome on helping choose a storage that fit my needs and budget. Friendly dude and very helpful. If ya get a unit from here make sure ya get him to help you.

Very nice staff and super clean environment.

The person that attended me was named George he was very nice and friendly. The storage was very clean and safe

Charlie was of great help. Very friendly and excellent customer service.

Very clean...great customer service...

Very efficient. Thanks Danielle.

George was excellent help and provided amazing service. Vewry happy with this location and the experience.

George took great care of us, after coming in following our movers showing up 4 hours late. Recommend.

Awesome service

DO NOT RENT FROM THIS COMPANY!!! They do not honor rates that they give you even if you have it in writing. They pricetold me rates increased because of the flood despite having a reservation and quote They give you the run around when you try to resolve issues, constantly sending you to someone else. Even when you escalate the issue to the regional manager, no one returns your call.

Shanay has great customer service. I appreciate the help. Thank you very much!

Moved in today Mechi and Chanee were professional cool and helped me alot

Great place under great management, I would definitely recommend this location to friends and family!

I was in a rush and needed a space very quick , so I Google this location where I met Danielle and Meechie and they were very helpful and interested in helping pick the right choice.i will recommend this location.

Polite, informative and helpful. George was great. Renting couldn't have been easier or more pleasant.

Check in was quick and easy. George was very friendly and answered all my questions.

How much is your smallest storage?

George did a great job checking me and answering all of my questions.

Heled by George and Charlie- showed me around, answered all my questions (the spaces/access/lease/pricing/payment/ on line services, etc.) Very friendly, helpful and courteous as well as efficient. Could not have had a better customer service experience. Wish they worked everywhere I do business!

As we walked in we were greeted, Betsy helped us find a unit that we loved and helped with all of our questions. She was super nice and very sweet. 10/10 would recommend.

George and his team took great care of me before, during and after my move in last Saturday. I received an informative tour from George and an excellent storage location at a competitive price. The facility appeared to be clean and secure. Thanks George!

Very great service. Betsy and George was very helpful during my move in.

This place is so wonderful, I rented a second unit. The units are clean, the carts provided work well, and the office staff are informative and helpful. Today, Betsy helped through the process of getting the second unit and she was awesome. Friendly and informative, she made the whole experience very pleasant.

Danielle was very helpful with helping me find the perfect space

Great place

Danielle and Mechi and Chanee were awesome!! Thank you for your time and commitment to the customers. Definitely felt welcomed. Thank you :)

Nice Lady 5 stars Mechi

Great facility. James has a great attitude & personality. Thanks

George & Charlie were very welcoming and friendly, the process was fast and easy! George answered questions and made suggestions that helped me, it was the first time I have used storage and he was a Big Help! Thanks George!

Great location, very clean and safe. Danielle was very helpful, knowledgeable and great customer service.

George was very friendly and his follow up was exceptional. He made my reservation and rental process very easy! Thanks, George!

Rats. Lots of Rats

Danielle did a great job and the service was excellent. She even informed me about the Damp Check absorber, which is something that I really need but didn't know to ask about it.

George was super helpful and the staff here was great. Would highly recommend getting a storage unit here!!!

George helped me find a storage unit near where I live He was very patient I appreciate him because he sent me to another location that had parking spaces. Thank you so much

George did a top notch job. Walked me through the process and was in and out in 20 mins.

Danielle did a great job wit helping me find a unit

This is a nice and clean location Danielle was very helpful thanks again

George and Charlie are very helpful. Prices are great

George and Charlie were great!!! I already have another unit in that same place, and the service has always been great. Charlie helped me set up the appointment, while George showed me the unit. Thank you much guys!!!

George and Charlie are so great, come here for storage! All climate controlled

George was very helpful. The facility is organized and easy to access!

I had a great experience. The representative Danielle made sure I was taken care of in a timely manner and was professional. I would recommend this location

Friendly and exceptional service! George made sure we were satisfied with the unit we wanted to rent, and took extra measures to give us the best price possible for the size we needed. The facility was clean and inviting as well.

Baby loved it!

My experience with Inez was great. Very friendly and professional.

Fast and friendly service

Lazondron gave amazing customer service and was very helpful. thank you for being a great assistant to my friend and I !

Storing here for 17 years and everything is still great.

This is a great location. Mr George is such a great help and knowledgeable on storage needs. Also every time I come in on sundays chanee is very helpful and always willing to help me out. I would recommend this property to anyone.

Little expensive but always clean. A friend had his truck stereo stolen from his dash board. They did help another friend jump their truck though...turn your lights off lock up! Also annoying that you have to get out to type in code fir entry and exit.

George was super friendly and helpful. He made the rental process pleasant and quick.

Price jumped 30% in the first 6 months. New units still being advertised at previous rates. Avoid the bait and switch.

I was satisfied with the service I got at this location I recommend this location if you are in the area

Very good service

Loved the service and even happier with the perfect unit Inez reserved for us!! Great helpful staff and very clean location!

Mechi helped move me into my unit and Inez was very helpful as well The transition was very smooth and easy.

Danielle was very friendly and personable. She made the experience easy :)

George was most helpful in explaining how things worked and showing me around. This place is super clean!

George was excellent in explaining my bill and ensuring I understood the process. He exhibited great patience while working with me and was not rushing me. EXCELLENT!!!!

Thanks for George for saving the day. I had a truck full of household goods and furnishings when I showed up to another storage facility and found out that my unit (previously contracted) was not accessible. I called Public Storage and reserved a unit and quickly headed to that way. George understood my predicament and the time sensitivity of the situation, and he was ready and waiting for us when we arrived. He quickly showed me the unit and we executed all paperwork seamlessly. I am very appreciative of his kindness, understanding, and assistance! I will never use another storage company again!

George was Awesome!!

Had a great experience at this location. George was very informative and made things simple to process.

Was greeted when I walked in was promptly taken care of regarding renting a storage room. The lady was wonderful to talk to and very personable. She answered our questions and explained the billing questions very well.

Thank you George for making this move smooth! He was a great help showing us all of our options and helping us make our decision on the storage. The place was very clean and seemed well managed and if you need storage boxes they have all shaped and sizes.

Michelle and indah are dope

George made the rental process an easy and positive experience. He was professional, knowledgeable and provided great customer service. The location is clean and feels safe. I’m a very satisfied customer.

Had a hiccup in the very beginning, but Charlie was able to reconcile and provided an outstanding service! Definitely ask for her to handle your storage needs!👍🏼

Very professional, detail oriented and kind. Good people working there. Very clean facility as well

Manager was helpful and straightforward about the whole process. Everything went quickly and smoothly getting setup and on my way with the locker setup in under a 1/2 hour. Was even offered my first month for $1 as opposed to the 1/2 price first month advertised online with my reservation. The facility was clean and well lit. Only complaint is that they lock up the dollies outside of office hours. It would be handy to have them available whenever the site is open for access.

I went to this store to make a payment for someone and it’s always clean and the Employees at that store always gives me great customer service George Charlie and a new one I didn’t get her name but thanks

Reccomend

Chanee was great in helping me set up our account & making sure that our storage needs were met with ease. Thank you!

Keondra was excellent. My experience visiting this location and selecting a unit was very easy... Thank you Keondra.

My first time renting out a storage. Charlie was really nice and helpful. She made the processing easy and simple.

Too high priced.

Very clean and feels secure. George was a fantastic representative of this public storage! Answered all of my questions, was very friendly, and obviously cares about his customers! Definitely recommend.

I preregistered prior to my visit. Because of this and the wonderful help of Taquilla and Chanee, I was in and out in less than 15 minutes. That time includes a review of the property, the location of my new room, a review of the policy regarding my room, how to get in and out of the property and setting up my account. It couldn't have been easier. The ladies were very nice and welcoming as well. So glad I picked this location!

George and Charlie were very helpful, thoroughly explaining all storage unit rental details and options.

The rent goes up more and more the longer you stay there. The staff isn't the brightest. The location is good, but the price and staff bring it down.

I always receive great customer service from the staff, there, particularly Mr. George and Ms. Charlie when she was still there. The complaint that I have with the facility is that the entry door to the units had been missing for over a year. The hot air would get into the building in the Summer, and cold air would enter in the building in the Winter. Then when they replaced the doors, they replaced it with swinging doors that have to be opened one door at a time. The previous doors were sliding glass doors. Both of the sliding doors would open simultaneously and you could easily enter. I would ask upper management to replace the swinging doors with the sliding doors. Additionally, I would ask upper management not to increase the rates every year without giving any additional value that would justify the rate increase.

End to end experience great. Received $1 rent for first month. George was great from onset to.signing lease. You have to pay for insurance rental even though you don't want to ($11 is lowest). There appears to be a fee for the padlock. I am not sure if this is credited back in the future ($19). The 5x5 is plenty of space for my boxes. I like the security features where you use a code to get in and out of gate, and also to get into elevator. I knocked off 1 star for having to get insurance and paying for the padlock. I had one at home so not sure if this is an option.

Sara gave us great customer service!!!! The facility seems kept up well and the prices are better than anything else we saw in the heights area.

George is the best!

Mr George is great always have a clean property and great customer service!!

I came into this location just to purchase some boxes a nice lady I think her name was Taquilla helped me out with picking the correct box sizes. Moving can be very stressful but her great attitude and willingness to be helpful made everything so simple.

Good

This Public Storage location is awesome. George was professional and helpful as always! Incredible price for this popular area and professional all the way around!

Way expensive. Ended up screwing me over in the end.

Been calling all week all day and no one answers the phone!! What’s really going on

I scheduled movers to move my things out of storage on New Years Day. The office was closed, but the gates were still open for people to access their storage units. As I waited for movers to get there, I tried to access my unit and the elevators didn't work. I called the central office and they told me that there was nothing anyone could do until the next day to fix. I explained that I had movers coming and this was time sensitive, but she refused to contact property management. I had to tell the movers that we needed to reschedule as they were pulling into the drive way. I also spoke with a few other people who were planning to move as well and they were extremely angry. Having a facility with out the ability to service it during access hours is unacceptable. Today, I called the property office to make sure the elevators were working before I schedule the second attempt at a move, and the option on the automated phone system to direct me to the property manager, sends me to a fax machine. I'm so glad to be done with this storage company. I'll never use them again.

Very friendly and helpful staff. Joshua and the other staff in the office were a great help!

Nikki helped us today and she was fantastic! The process was very easy and we were in and out in 20 minutes. I would definitely recommend this location! Very clean and well taken care of.

The two employees at the desk, George and Mandy, were so helpful and friendly. As soon as they got our online reservation, they called to proactively schedule our introduction. Once we arrived they quickly processed us and showed us the access and storage rules.

Very clean and reasonably priced.

Brandon & George did a great job getting me set up with a storage unit that fit my needs. Thank you guys.

Nice facility. I have been storing my stuff in one of their climate controlled storage systems for years. Recently, during the flood of Hurricane Harvey, everything stayed dry. No storage units flooded at this facility. All the staff are very polite, courteous and professional.

Nice staff and facility.

We where very satisfied with the Excellent service that George and Kendall did, They where very detailed in explaining the services. We are very happy we chose this location.

Very disappointed in this Public Storage location. Cancelled my reservation the day I was suppose to move in a house worth of items from Philadelphia! Public Storage COST ME 55% MORE PER MONTH. I reserved a unit at this location weeks in advance (and specifically spoke with the facility manager, George, to confirm logistics) but the first day I had my unit, received a call that my unit was never "assigned" and had been given to another customer on a first-come first-serve basis. What is the point of a reservation, then? I chose a specific unit, at a specific price, on a specific day. Wrongly, I trusted Public Storage to honor this reservation. Instead, I scrambled that day to find another unit but it cost me 55% MORE PER MONTH. Public Storage made no attempt to make this right. If looking at this location, I recommend reaching out to CubeSmart on Shepherd (HONORABLE company and great, great experience there.)

Everyone in the office are awesome! George,Ericka and there was another lady all were very professional and answered all my questions. The units are very clean and all climate.

Needed short term storage prior to showing our home in the next 2 weeks. George, Alicia and Indah were both helpful and professional in handling my reservation. Property and office staff are top notch and I would recommend this location to anyone.

Storage unit was as advertised, and here's a shout-out to Devonia for helping my find a better rate for a larger storage unit!

Kind and friendly staff!

I highly recommend this location, great pricing and size options and the staff was extremely helpful and polite!

This is our second time to rent at this location. Of all the locations available in the Houston area, we returned to this location, in spite of having to drive a longer distance to the location because of the positive experience of our first rental. The manager George and Tonya were very helpful upon our arrival, and made the transaction smooth. I would recommend this location. If you have time, stop by and chat with George he is a nice fellow.

Affordable storage. Closes to early though.

Ms. Kendall and Mr. George were PHENOMENAL! Extremely polite, courteous, and knowledgeable. This location is super clean and safe. I would definitely recommend this Public Storage to family, friends, or anyone looking to store their valuables at a storage facility with A+ service!!!

Friendly helpful staff.

Antoinette was very helpful, she also got me the best price and also suggested a mattress cover to keep my mattress able to be reused. She also was patient with helping me to choose a storage as well. GREAT customer service!!

I love this place! Great service. Would recommend to family and friends.

Very good!

The representative George was very helpful.. He had a great understanding about the unit I needed for my storage needs.. I highly recommend working with him..

Mr George has wonderful customer service. He akways smiles when you come in. I have 2 storages here and wouldn't dream of going anywhere else.

This was a great location with great customer service!!

I have been doing business with this location since 2009. I have always been treated with the utmost respect. Perfect example; I recently had to upgrade my storage space twice and never when they saw me come did they have an (I wonder what she wants now look) Gorge is very welcoming and he and his staff explain and answer all my questions. My stored items are always in tack just as I leave them. I highly recommend Public Storage facilities. Thank you for making a difference.

Shane was nice and helpful. Easy and smooth process. Thank you!

The reps were very helpful and professional. Shane helped me clarify my statement for the month and gave me the run down on cancelation, making it a lot easier for me to grab and go.

Antoyia, Shane and Bebe were very helpful. Great customer service.

This location lacks customer service. We went in today to make a payment and the manager didn't even bother to take 5 minutes out of his time to take our payment. He rather go take a broom to someone inside the storage building when he was still in place to go to the desk and simply take a payment.

Jennifer was great and very informative thank you

George is very helpful and very courtious. That's the kind of attitude you need to have when running a store! I would recommend to all friends and family!

Was helped by Nicole and she was very helpful, knowledgeable and courteous. Good customer service. Storage Units and public areas are very clean and organized. Thanks for the good customer service Nicole!

A+ service. All employees are super friendly! Units are as expected. I love storing all my junk here!

Nicole was very informative and prompt. I was in and out in no time. Great customer service.

Very helpful staff. Nicole did a great job and was able to answer specific questions well. The facility is clean and well kept.

The customer service was good. The PS employee was attentive, direct, and quick to get me set up with our storage unit, which we had arranged ahead of our visit on the website. I was surprised by the storage insurance though, I guess I did not notice this requirement when initially signing up.

I had to find space quickly to move from another PS property that had problems from the Apr 18 flooding in Houston. Francesca (@ old property) helped me find/reserve space and connect with Nikki at the North Loop property. Rented my space on Friday and by Sunday evening the move was complete. Easy access, convenient access hours, brightly lighted property, gracious and helpful staff -- all contribute to my 5-star rating.

Only day 1, but Nickki was extremely helpful and friendly. Office was well managed, clean, and organized.

Got transferred to a smaller unit quickly easily! Thank you

You will be happy with the clean storage units. George was a great help both times I needed a temporary storage unit over the past 3 years. He helped me get the best price for my needs. Carts are available to use just leave your drivers license with the front desk. This requirement is a newer practice when too many of the carts disappeared. Also the storage units are very secure. No safety problems here. Thanks, George.

The customer service was really great. Kendall explained the contact, walked me to the storage unit and provided me with detailed information about the unit. Overall very satisfied!

They were friendly, George and Sonia. They assisted us quickly.

My experience was great nicole an mr george were so helpful an kind great experience

George was great, I have rented two units from here with no problems.

A+++++++++ experience thak you Sonja

BEWARE! They are very friendly when you sign up for storage here, but then the challenges begin. First off, you have to leave your license to use one of their carts. Coming from a storage facility that did not have this practice, I thought that was odd. Upon returning the cart to the front desk to get my license back, I encountered locked doors and no sign of return. So I was stuck outside their office until someone returned. Secondly, they have dumpsters in the back of the facility but no one is allowed to use them. I figured this out after moving in and needing a place for a few boxes, etc. that I needed to recycle or throw away. They sell boxes but don't provide a way to dispose of them. And finally, after moving in over several days I started seeing more and more roaches. I asked the front desk if they use pest control and I was told to maybe try putting down roach poison in my unit. Unfortunately I am stuck using them in the short term but hope to move out as soon as I can.

I wish I could give it a negative 10 rating. Customer service is the last thing this group demonstrate. After "requiring" me to take the optional insurance which adds to your monthly bill. They would not allow me to bring a cart they have accessible to renters to utilize without rolling it through the rain when they have easy access through the building, but I was told "that is only for the employees to walk through". When she was showing me the unit I was allowed to walk through but now this is not allowed. Additionally, to access the key pads, you have to go get out of your vehicle and into the rain.

George was pleasant professional and courteous!!!!

George was very helpful in getting me setup.

My husband and I had a really great experience with George. He was very nice and extremely accommodating. Everything 5 star.

George was extremely thorough & helpful! Great customer service!

kind and helpful staff, great customer service!

Charlie was always helpful, the facility was always clean, security keypad system was great. It would be nice to be able to borrow 2 dollies if no one was else was at the storage site.

Very easy going and quick set up for my storage... Charlie was nice and answers all my question and was helpful.

George gave G=great service, simple process to get a unit. Very clean with good access to your storage. Climate controlled.

George was very helpful. Has a lot of knowledge about the units

Great customer service and a great location

Great experience! George very enthusiastic and thorough in helping us find the right storage unit for us :)

George and Charlie were great - they worked with me to find out best options - thanks

It was fantastic, they make sure you have the storage that you need and not more. They don't try to up sale you with things you don't actually need. Love it

George was very helpful! The facility is very clean. Thank you George for answering all my questions. ☺

Customer service is exceptional... Facility nice and clean

Shay is wonderful. Very informative and patient and knowledgeable of the property

Great service, very personable employees, very well organized and a clean well kept space.

Greg and Goerge were very helpful today. I feel like I made the right choice choosing this facility!

All good. Thorough description of what was available. Nice discount on first month was offered.

Quick and easy. Jack was very helpful.

This location was very easy to locate. The property was very clean and pleasant. George and Neshea were great in answering all the questions i needed answers to about the units. Very good customer service!!

Jermey was really helpful and walked me through the entire process. I would highly recommend this facility.

I'd give a 5-star rating, but hold one back for price. That being said, I've seen some cheaper storage spaces that leave a bit to be desired -- not here. The facility is clean, well lit, and appears secure. The help of George and Charlie are an added benefit; both are pleasant to work with, prompt, and considerate. Thanks to them both

I was helped with selecting the correct size unit for future use.

I have been renting storage spaces in other Houston locations for quite some time and presently rent a unit at this facility. I am very satisfied with the quality of service received at this location. My experience has been that during this period this storage facility has offered me the very best service management and quality of service in the Houston area. The facility is always well lighted (no fading, blinking or burnt lights), elevators and gates always work flawlessly despite the weather, doors and walls properly painted, frequently mopped and clean floors, ambient temperature effectively regulated, a safe environment, unit doors and hinges in proper condition, easy freeway access and offering a competitive storage pricing. The office staff, Charlie and George (VFW), are professional, courteous, prompt, very helpful and friendly, providing an excellent customer service. Their dedication and strong commitment to please customers makes all the difference.

Very first rental storage. George and Charlie we absolutely wondeful! Very nice and pleasant to deal with! Thank you for making this experience a wondeful one. Thank you George!! :)

Excellent Service. George was friendly and helpful and Charlie was excellent and customer service! !! Thank you

Charlie and George always are extremely helpful and glad to help...I have been here for awhile and couldn't be more satisfied....

George and Charlie are always helpful and very professional and represent public storage well

I had really good service coming to get a storage unit. We would recommend this place to friends.

Ashley N and George Awesome people!!

Ashley N and George, Great organization and service. Clean and easy to upgrade.

Ashley N and George were very helpful! Were able to move in quickly.

Bridgechell was great beautiful personality and customer service was awesome I enjoyed talking with her.

Ashley N and George were very helpful. They were extremely nice abd professional.

Great job. George was quick and to the point and knowledgeable.

Ashley N and George provides great, fast and courteous customer service, they even stayed late to complete my rental process. Toya

Ashley P