Public Storage Self-Storage Units at 2303 W Loop S, Houston, TX

Priscilla was very helpful and a hard worker. It is not her fault that they keep going way up on the rates. The stars are for her!

Chris was very patient and helpful with the selection of the right storage size we required and guided us through the storage process. Facility was also in good order and well located for our purposes.

Priscilla is over and beyond. She has so helpful and patient helping me to get into the best unit for my needs. She still has time for customers even though she goes to multiple stores. She has always called me back right away if I left a message. She deserves a raise!

On the day I was due to vacate the property I was locked out of my unit. They do a lot of illegal fraudulent activities at this property. When I finally got into my unit thanks to Ms Bobby from another facility I packed it all onto a cart and had to leave it because the person that was coming to help me was on their way the day the lock was placed on my unit. Then so called costumer service claims I was locked out due to non payment which is a lie I attempted to pay them a month earlier yet payment was refused stating they don’t accept cash O well ! I made the attempt. Back to my property that was on the cart when I came the next day someone had taken every thing out of my carry on luggage and stole my luggage it’s the one that has the charging ports built into it, and threw my things all over the floor, tore open my boxes etc,,,, I called HPD & filed a report. The so called managers the two Hispanic girls are trashy and messy has no skills or concern except when it comes to their people of course Majority of the time no one is at the property. I got stuck in the elevator with two Hispanic men no one cared they acted like nothing had happened this place is ridiculous and known for high crime

Great job ladies yall made it so easy for me yes lord THANKU

Alyssa was awesome. She took me through the process very simply which was a joy because I was having a real hard problem online great location great service and I hope to be a great customer for a very long time.

I've been renting a storage unit from this location for a while. I just got an email stating they would increase my rent to $522 per month for a 10x20 unit. When I chatted with Public Storage to explain they offer lower prices on their website for the SAME size unit and unit location at nearly half the price, they said there was nothing they could do.

Alyssa is amazing she was helpful, prompt and available ! Facility is clean and well maintained !

I rented a unit here, Alyssa helped me with the whole process very easy and simple, I have never had any issues at this location.

Came in frustrated needed some questions answered the manager Alyssa was very helpful and turned everything around for me. Thank you for helping and understanding.

Do not rent at Public Storage, specifically at the West Loop location. Management will raise the rent every 6 months. Also there is no security. Several units have been broken into in the last month. No one is ever onsite. This place is not safe.

It was my first time renting a storage unit and Alyssa was very patient and helpful! She had no problems helping me throughout my moving process. Definitely recommend renting here!

I just want to take the time to thanks Alyssa for helping me with my unit she is a very nice and great customer service

There has been 3 break-ins within the last 3 months at this location that I know about. Each time over 15 units affected. I received a call 3 days ago that my unit was broken into. I came on 3/5/25 at 4:00pm and today 3/6/25 at 5pm and the office is locked with no one here to assist me even though the business hours listed are from 6am to 6pm. I can't even get into my unit to see what is missing because they put another lock on it. When reaching out to the customer service number, I selected the option to speak with a property manager but I can always only leave a voicemail. No one from the company is ever at this location. Don't rent here. Reaching out to my attorney for further options.

Angie provided outstanding customer service with a warm and positive attitude! She was attentive, helpful, and made sure all my needs were met seamlessly. Truly a pleasure to interact with—thank you, Angie!

This review is for and only about an employee named Angie at this location. Without going into detail, Angie was so very helpful to us in a time of need. She even provided her mobile number so we could advise her of our arrival, as she was actually working at a different location within her district. She went over and above in her assistance and we are so grateful.

Angie was very helpful and made the process smooth!

Angie is super amazing and very knowledgeable. She’s always helping her customers and made my whole move in process easy

Angie was so amazing with helping me today and answering all my questions. She is truly an amazing woman.

Angie was amazing helping me complete my auction today

Angie was a big help with assisting me with my auction unit. She is truly a blessing

I would very much like to thank Angie for her help and making my experience wonderful she guided me through the process with confidence caring and concise efficiency I recommend anyone to have the same enjoyable experience as well thanks Angie 😄

I was at public Storage 2303 w.loop yesterday the 12-18-24 to access my store and I met Angie she's very very happy to assist everyone at that moment and she actually gave me all the attention and in how to use the Lyft to my store in the 2nd floor I'm blessed to know public storage bc Angie is a goal getter

Angie was amazing the other day. Answered all my questions!

I've stopped by twice in the past few days in an attempt to purchase boxes and moving supplies only to find that the store is apparently closed. The door's locked and no one appears to be inside.

Very pleased with the accommodations and cleanliness of it

Angie was a wonderful attendant and extremely helpful!

Just reorganized/consolidated my storage units. Angie was extremely helpful. Angie went above and beyond my expectations. She volunteered conscientious & constructive suggestions that would work with my budget. I can not express how thoughtful and professional she is! My wallet thanks you, but most importantly, my husband thanks you! Thank you! Angie you are AMAZING!

Angie is amazing and so knowledgeable. She really helped me throughout my whole rental process and made sure all my questions were answered.

I reserved here for the first time and had been having the worst day and Angie went beyond to answer my questions regarding what to expect and also gave personal recommendations for other things. To have someone actually care about you as a person is a valuable trait. She was much appreciated. I would definitely recommend this location.. the prices are also the best in the area.

Angie is very helpful and respectful. Answers all my questions. Responds quickly. Angie is the best

I loved my experience at Public storage Angie is wonderful! She is very knowledgeable and personable. She helped me choose the right unit for my needs, was very patient & made me feel very secure in leaving my items.

How do I reach the property manager

Hiwot, the on-site representative, was very patient and helpful in solving an issue. She was knowledgeable and professional, took care of everything quickly and efficiently.

Hiwot, was friendly and very helpful I was having trouble opening the storage door! She came and help to open the door

I came in Alyssa was very helpful, facility was very clean as well.

Alyssa made coming in to rent a unit super easy i recommend anyone looking for a unit to come see her

I needed to transfer to a larger unit. The associate Hiwot was very helpful. She made the process very simple.

Alyssa was an amazing help and made my move in super easy.

This is a very nice facility. Alyssa is amazing ! I highly recommend anyone looking for a storage to come to this location.

Alyssa very good at help me very clean storage thank you

The rent has going up and up

Helpful, friendly, professional service. Really nice person that waited on me and I interrupted her lunch. :)

Tiara was fantastic! Very patient and paid attention to detail. Good people like her makes your company look efficient. Registration was super easy! Great value too! Best deal I got this year.

Met Tiara today she took the time to help me find a space that would fit everything she was very knowledgeable and very friendly. Thanks Tiara

Tiara was very professional and very helpful and patient with me . She explained the whole process and made it very simple . Thank you

Tiara is amazing! She’s well knowledgeable about the facility, product and prices. Her customer service delivery is top notch. I’ll surely come here again and recommend this facility for family and friends

Easy safe

Tiara is the best - friendly, fast customer service. Highly recommend this location if you need a storage space.

Tiara was amazing. Great customer service. She explained everything to me. Thank you so much for all of your help!

I’ve been renting with this property 8 months now & the property manger, Tiara, there is super sweet & helpful! I was able to downsize with no problem & she makes sure she follows up with the occupant rents with ease.

I had to give this young lady a review she was so sweet and nice took her time to make sure I understood the rental agreement. Tiara you rock and awesome at your job. Keep helping other's it will payoff thanks again .

Tiara is excellent with great customer service.

Happy customer at this Public Storage. Clean, well maintained, and Tiara is an excellent manager.

Great experience! The staff is really helpful.

I am renting a spot at Public Storage. I contacted Tiara and asked if she would walk me to the storage and the process and she did with no hesitation. At the end she and I talked and I found that she’s a very sweet young lady, very patient and knowledgeable. I couldn’t have asked for anyone better. Thanks

Great job!

Tiara has been very helpful and friendly during the years we have stored our items here. It is a clean, temperature-controlled facility. The service has always been quick and efficient. Thank you!

Tiara is so great! She has excellent customer service and actually does her best to help customers. She was a bright light for me today because I have been having it tough, but her hospitality made me believe there is some still kind people that love their job.

Amazing location of the 610 freeway in the Galleria location. Extremely convenient. Tiara, the manager of the property, runs a tight ship. She’s very helpful and very knowledgeable. I prefer this location over most locations I’ve rented from, and I’ve rented from a lot of storage places over the years. Highly recommend.

I visit the store and was assisted by tiara she a lovely person with excellent customer service skills. Do her job better than any other public storage worker her attitude for amazing thank you again tiara 🤎

Tiara was hands down great! She was able to quickly and efficiently get me a rental unit in this property and had me on my way! If I were to recommend a location and employee to help with services it would definitely be her. Cheers!

Thank you, Tiara for such excellence service. She was very candid and helpful in showing me the storage unit. I feel at ease knowing my belongings are managed at her property.

Great customer service from Tiara!!!! She is such an amazing worker!!! If I had 10 stars would most definitely give to her

Tiara was awesome, her customer service was the absolute BEST!!!!!

Do not use public storage. Not only is the staff very unhelpful but you cannot access your items after 6pm and there is no after hours option. Very user unfriendly. Not very convenient when you are a paying for a service that is not rendered as agreed when purchasing. Will be removing my items promptly and moving to another storage company that is customer focused. Granted I have not visited my unit in over a year and back then it was up until 9pm.

Tiara is such and amazing hard worker everytime I come to my space she either cleaning or helping customers and always has a smile on her face. Today she stopped me and ask if i could do a review without any hesitation I was most definitely ready to go ahead and do so she most definitely deserves it!

Alicia service was great, very kind nd understanding ,appreciate her honesty nd her helpfulness 👌🏽👌🏽

Tiara makes the property. She is extremely customer-service focused. She makes the process enjoyable and she is just delightful to speak with.

Tiara was very helpful, efficient and thorough.

Diamond was amazing! She answered every question I had and helped me understand everything about my unit, she’s so sweet & very professional, will definitely recommend to my friends and family!

Came in this morning Ms. Anquie was able to help me choose the right size unit, for my business goods she was fast, friendly, professional and very knowledgeable about her job she’s a plus in my book. Thank you for assisting me and look forward to seeing you again.

Made a payment for my storage space out of state. Office and property look very clean, and the staff is very friendly. Keep it up!