Public Storage Self-Storage Units at 3703 Westheimer Blvd, Houston, TX
3703 Westheimer Blvd Houston, TX 77027
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Move in during gate access hours.
5'x5'Online only price$ 59/moSmall 5'x5'
$ 59/mo $73Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 85/moSmall 5'x10'
$ 85/mo $106Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 144/moMedium 10'x10'
$ 144/mo $180Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 198/moLarge 10'x15'
$ 198/mo $247Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 264/moLarge 10'x20'
$ 264/mo $330Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
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Reviews ( 262)
Beverly was so helpful today… ! The facility is very clean and all staff was awesome!!
This facility is clean and the staff is super nice. We really enjoy helping people move in and out of this facility!
Wonderful experience with Lisa. Competitive pricing and the facilities were immaculate
Lisa was just amazing! Answered all my questions and made sure I knew exactly what I was getting. Highly recommend this location.
Terrible service, they don't pick up the phone during business hours, they sent the wrong unit information and wrong door code. Do not recommend.
Yolanda was super helpful today! I truly appreciate her patience
Yolanda was very helpful and very patient and helped me a lot throughout the whole process.
Beware, this facility closes and locks-down at 6:00 PM every day; at 6:01 you cannot get in to your storage unit! I was not informed of this when I leased the unit and it’s not clear on the website. No leeway, corporate controlled. Ridiculous that I can’t access my storage unit! So do NOT store here if you ever need to access after hours.
Property manager Jamaica was amazing to deal with. My issue was complicated due to last manager. Jamaica would follow up on my issue and made sure it was resolved with corporate office. I still have 1 unit there and would not move to any other location.
A bit beat up. Unmanned these days. Not thr nicest Public Storage facility I've seen
Jamaica was awesome! It was quick and easy to rent a unit. She went through the whole process with us and made it understandable and simple. Definitely recommend this location, plus the prices are perfect!
Property Manager, Ms Jamaica, was prompt in her reply, helpful and very friendly. She solved my problem over the phone immediately. All in all she was very professional and attentive to me. It was so pleasant to have such an experience with your company.
After much prodding, I gave Carrie a 5 star review for her promise to resolve my open, inaccurate balance. I spoke with 3 different managers who told me that they would resolve the inaccurate charges. None ever did as they promised. They're closed for, Covid" reasons but are willing to meet and accept funds. However, when closing they are absent. This is a mismanaged scam. Beware! U highly recommend you go elsewhere.
They have insect hives. No one works at this property and customer service is literally non-existent. Phone calls are only answered for sales, not customer service. Avoid at all costs.
Rochelle is amazing! I def recommend this location. Great people here!
Onsite managers have been absent every time Ive tried to find them. Storage should be easy, but somehow this is terribly difficult.
Carrie came and helped me out immensely. She had left for the day, came back from home to help me with my issue. She didn't have to answer her phone let alone come back to the unit and help me with a problem after 6:00 PM. Customer service at it's finest.
Carrie was extremely helpful. Got my hasp replaced in record time!
Hey everyone Carrie is the best Refreshing personality Very knowledgeable and make you feel at ease
The worst. Zero customer service. Nobody answers phones or works in the office. Had an issue with the gate not opening and have been waiting for hours for someone to come and resolve. Look elsewhere.
Carrie was a great help today at the unit. She made every effort to make sure our move in and out was easy.
Carrie came and helped me out immensely!! She worked for hours to get our problem fixed, and called me as soon as she got the issue fixed!! Made my day a lot easier, I can’t thank her enough.
Carrie was absolutely wonderful I couldn't get into the gate couldn't get into my unit she came through for me in every way possible
The rain made it hard for us to move quickly today but Carrie was very helpful and sweet
This company sucks!! How do you go from one extreme to the next!! They aren’t allowing paying customers access after 6pm!! That’s the dumbest policy ever!! I am definitely leaving!!
Aj service is great
AJ’s service was impeccable! Great location!
Thanks Angela for the great customer service.
The property looked great! Judit did such an awesome showing us around and was so helpful! I definitely would recommend!
I was looking for some assistance looking for prices and features but Judit was so helpful in guiding me find the best deals! Good service and very friendly!
Don't have too much experience with Public storage but it mostly positive. No issues with the gate and this was before they were officially open which is good but there wqs a broken door to our unit building, no climate control (freezing) and no lights in the unit which I've never experienced before and lastly no access after 6p.m. We were forced to finish the next day which totally sucked.
Great location and great service by April. Highly recommend.
Great and warm customer service. Convenient location.
Stop by to enquiry information pertaining to my up coming move and the attendant April Harris was just a sweetheart and she was very patient in helping me understand my concerns and I would highly recommend if your in need of such service check this place out!
April was so helpful and knew alot about the property, the company, all of the surrounding properties. She was very pleasant and I appreciate how she brightened my day.
Bought a unit at the auction 2 months ago lady that was there was very nice and sweet sorry I forgot your name but you offered me and my sister a dolly and even offered us 2 drinks thank you so much for your kindness you will keep this place in business I'll look forward to purchasing more units and meeting you again 🙂
I reserved a storage unit that was too small. Angela helped me change my reservation to a storage unit that was exactly the size I needed. She was friendly, detailed, and very helpful.
This facility have great customer service and its very clean. I will refer anyone to this location.
the facility is in a great location and Mrs Roshuna brown was very helpful with all my questions and needs
Love the customer service! Been helped several times by Roshana. Awesome woman, very sweet and helpful. If there was a problem she definitely went out of her way to make sure that I was taken care of and my belongings were safe.
Roshuna made my experience setting up a storage lease not just painless but enjoyable. Greatful for people like her who bring brightness into others day. As for the property, I got one of their very small units, but I found everything to be clean and well-maintained. Especially for a location in River Oaks, I feel that the pricing was fantastic as well.
Good service. The manager is nice and kind very helpful very hardworking. Good services. And we’re happy with our service here
Roshuna is seriously the best! She is the property manager at this location and is extremely helpful and kind and just fun to work with honestly. Highly recommend this location because of her. Property is also in a good spot and very secure. Great public storage option and Roshuna is really the best property manager you could ask for.
I would to give Ms roshuna a review for this nice lady here she was very help the other day when I came in to make a payment and as question for the of the different unit size and she was so helpful with all of that and she let me know about the e-rental to so I really thank you for your great customer service.
Ms.roshuna is a very nice when we come by she always see if we need water we we are at our unit so thank u
Ms. Rushuna was great in assisting my needs for storage. Great personality, we could definitely use more people like here in the world!
The service was excellent here!
Can't go wrong with this place. Ms. Shaun was very nice.
my wife said that this place would be great!@ Standards met through customer service.
I love going to this location this lady here is always smile so I will always give her a good review thank you for your good customer service Ms. Roshuna.
Wonderful property manager has great personality place is clean 10 stars if I could
Very nice staff, clean facilities and great customer service
Good customer from this lady Ms Roshuna
Good customer service with this lady Ms Roshuna
The ladies there are always very kind and provide great customer service and communication!
Roshuna manages this property and will work well with customers! If you're interested in a storage unit, reach out to her!
She was amazing! Get customer service
This location is very clean the guy Ron was very courteous and professional made sure I had the right unit and even gave me pointers on how to store it in unit. I have never been to any storage as clean and organized as this one and once again the welcoming from the agent Ron was awesome great customer service and very polite.
Had a bad day yesterday and I went to this location to make a payment and Mr Roshuna made my day better great customer service.
Roshuna was very helpful and knowledgeable. She let me view the storage room first. All the paperwork was seamless and she was always a very happy positive personality. It is an older property but it is kept in order!
I had a amazing experience with this young lady Sharhonda Anderson. She was able to help me in a lot of ways no other place was able to help. She was very polite and understanding of my situation and if you had more employees like her it would be just as amazing! Thank you
I love this storage facility always clean and very helpful staff. If you need to store Anything I recommend storing it here.
Great place to rent!
Roshuna is an amazing person. I can say she makes the Public Storage at this location worth putting your stuff in. And guess what, shes jovial and makes you feel real welcomed when you come in. Definitely recommend this place to people who are looking for storage. Keep it up Roshuna.. keep smiling and putting a smile on everyone's face :)
Cool lady when we come to the location unit for our customer
She is a very nice lady when we come to the customer unit
Roshuna is Awesome! She helped me a lot and I’m happy she works here! Super helpful and easy to work with. Thank you!
Very friendly and Helpful staff, I fully recommend this location.
Roshuna is the absolute best! Super personality made moving in fun! She is easy to work with and very helpful with packing storage unit.
We were helped by Roshuna when we booked this storage. She made the in person process easy. We were more than satisfied with our experience. The storage itself is clean and appears safe. There are cameras located all over the property. The price was also very reasonable compared it to many other storages properties around the area. It also very accessible. We have enjoyed our experience here.
Roshuna and Cynthia are the embodiment of amazing customer service. They took such good care of me and my business. My shop needed a clean and well secured storage unit to store excess product and these two ladies went above and beyond to help me find the right fit for my needs. Roshuna and Cynthia would consistently check in on me when I was at the storage unit and they would often offer me assistance and even let me borrow a pull cart to transfer bigger boxes. I cannot say enough about how amazing these two women are and how clean and safe this particular location is. This company is lucky to Roshuna and Cynthia representing them, I left so happy and will be returning in the further because of them.
Very friendly staff, Roshuna was exceptional!
Decent storage units. Friendly, warm customer service from Roshuna. Convenient location.
Roshuna has excellent charisma and customer service. My move in was as quick and easy as my move out. Thank you!
Good customer service was greet
Toshiba rented to My friend very Nice lady and very quick thanks You roshuna
Came do do my reservation and the manager Toshiba was very helpful to me with my reservation in quick and easy thank you roshuna
I recently rented a storage unit here and was helped by Roshuna. She was amazingly patient, helpful and kind as I selected the best unit for my needs. Would absolutely recommend!
Just wanted to give my remarks. Its safe, secure, well lit, the staff and the manager there were polite honest and prested as very professional. They were upfront with the cost of units and shared with us ideal units for our furniture. Everything was walked through for us personally by them. Felt they really great hardworking and conscientious staff that upkept managed the facilities very well. One last feedback. Tamika I feel is a prized employee/manager from my experience as a owner of a business
Toshiba is a very nice persaon
Rashonda was amazing! She was so knowledgeable and helpful! I appreciated her patience and customer service expertise! Thank you Ariel!!
This manager at this location is very sweet and helpful when I come here Ms. Roshuna is very good
Stephanie was a huge help! She guided me through the process with so much spunk, I enjoyed.
Great attitude!! Great customer service!!
They are very nice and cordious.
Roshuna runs this place with so much care and grace and attention to detail! Amazing customer service. Remembers me and my husband every time and always eager to help. The facility itself is what it is (very affordable, easy to get in/out, drive up to unit), but Roshuna makes it outstanding. Thank you!
Roshuna did a great job helping me to take advantage of the online special and get me a good unit for my needs.
Very Good Service. Roshuna is relay nice
I came in to make a payment and Roshuna was very helpful
Went in to this location to pay my friend storage for them and me roshuna was polite and very helpful I told her I was going to tell my friend how nice she was to me.
I want to start this review by saying that Roshuna is amazing! She went above and beyond to assist me with selecting a storage unit that suited my needs. Public Storage truly has a jewel of an employee in Roshuna! As a small business owner in the River Oaks area I know that customer service is a major component to running a successful business. I choose the location due to proximity to my home, but I feel safe knowing that Roshuna is managing this property!
We were helped by Tamika today and we only wish that everyone in the service industry was as helpful. Tamika listened to our needs and gave us excellent options and recommendations. She was patient, friendly, very professional and very knowledgeable. We left after renting a unit, felt very comfortable with our decision and very knowledgeable about the payments which were and very affordable. Thank you Tamika!
Clean, easily accessible location! Roshona was very helpful both on the phone and in-person! So far great!
Roshuna gave me a curtesy call to let me know I needed to make a payment. When I went into the office she was very friendly, helpful and professional!
Roshuana was very helpful with getting me set up with a storage..she answered all my questions..Public storage store number 08491
Quick service. Ontracia was polite, knowledge, explained everything clearly. The prices are reasonable. The facilities are older and dated with a bit of a musty smell. Overall not a bad value.
The Assistant Manager, Tracy, was a joy to encounter while we viewed the available storage rooms. She was polite, knowledgeable, very pretty and had a wonderful personality. She found the best storage for my needs and made me feel like a special customer. I will rent from you guys the next time and will also tell my friends about the great customer service at this location.
Really good service and very fast, which I love. Roneasha was a wonderful employee and should be praised for her customer service skills
DO NOT BOOK YOUR STORAGE UNIT HERE!! After noticing that someone came through trying to break into all of the units in our area, we moved out immediately. I have been trying to get our money back for the month that we were completely moved out of the unit, but no answer from management or willingness to help from the customer service team. Save yourself some trouble and just book somewhere else. I wish we had.
I came in yesterday to make a payment Ontracia is the sweetest person and she made me feel right at home ill go back to this location any day to make a payment with her.
Cristen! Very sweet & great customer service skills! She answered all my questions & at the end of the encounter I was very pleased !
Very nice, quick and easy service.
great service amazing customer support care
Great customer service at this location. Roneasha graciously showed me several units on a rainy day and answered all of my questions.
Roneisha 👍🏻👍🏻 Place 👍🏻👍🏻 Service 👍🏻👍🏻
This facility is in an amazing location and you can't beat this price. The staff are helpful and friendly especially Roneasha. She helped me find a better unit for the same price. I also like that it is clean and well lit. Checked all the boxes for a safe & secure facility.
My experience renting my unit was easy, stressless and actually fun. Roneasha was a delight to deal with she explained everthing completely and pleasantly. The facility was clean and orderly.
The staff was So helpful and very professional! If you go to this location ask for Ms. Ortega she is amazing and really took the time to explain my options and give me all the information I needed. Thank you guys!
Today i came in to get another storage unit Roneasha was very helpful and have great customer smile the whole time. Thank you!
Ronesha was AMAZING! She was so sweet and made the whole process smooth and easy!
Ronesha was the bomb! Was very helpful and attentive. I had not been to my storage unit in a few years and had also lost the key to my lock. She gave me numbers to locksmiths and we had one on site within 15 minutes and I was in my unit shortly after that with Ronesha supervising the whole thing. Thank you!
UPDATE 2017: THIS PROPERTY HAS MOLD IN BUILDING A DUE TO LEAKS IN THE CEILING THAT THEY WILL NOT TAKE RESPONSIBILITY FOR. 6K (insurance paid) LATER AND A STORAGE FULL OF LOST ITEMS AND A RUDE NEW MANAGER IKEA WHO IS LAZY; SINCE MRS CYNTHIA IS GONE. SHE WOULD RATHER EAT EGGS THAN HELP SHOW CUSTOMERS WHERE THEY CAN DISPOSE OF THEIR BLACK MOLDED ITEMS. But she instead causes confusion has an attitude and wants to be combative etc. Lady I just lost all of my items because y'all didn't properly maintain the property by fixing leaks on the roof. Told me I couldn't use their trash to put my molded items so I left them outside. She charged me a 250$ garbage fee. No ma'am you will NOT! Needless to say I again had to go to Brian the regional manager to rectify the situation. Public storage y'all suck and if you can't hire people like Mrs. Cynthia then just close the doors because y'all are not for the people on the dollar. 2016: Mrs. Cynthia is the best! She is as sweet as pie, respectful and super helpful. The property is very clean. I pretty much gave up on Public Storage due to the last property being the total opposite and a headache. Being that I had to vacate my rat Infested unit at the South Main and 610 location I came here and was provided the best service I've had in a very long time at public Storage being that I am a long time customer. This location gets 4 stars from me because Mrs. Cynthia is the real deal, a woman of integrity and full on excellent customer service! She should be the regional manager over the southwest, not Brian because she gets things done in the best interest of the customer, which is absolutely the correct way to provide services. Thanks Mrs. Cynthia for being who you are! It's greatly appreciated!
Roneasha is nice and sweet person that gave excellent service today
Roneasha gave me great customer, and a very nice person
Rameasha is very polite and helpful! Was very kind since the moment I walked in. Thank you
Great customer service, chandice and roneasha was wonderful...loved they personality
Roneasha took care of us from beginning to end. Excellent service.
Roneasha is great excellent customer and took me in at the last minute...thank u
Roneasha is absolutely amazing great customer service answered all my questions and helped with all my storage needs
Ariel was amazing! Best service I’ve ever experienced. Location is so close to my apartment and super convenient. Clean units and friendly staff!!
The level of service and courtesy provided by Cynthia and Ariel at this location is truly exemplary. They have exceeded my expectations and gone above and beyond the call of duty!
The professionalism at this location was amazing. Ariel & Cynthia we’re very hands on with making sure my items were safe and in great condition.
Except for the young woman, Ariel, who was a delight and very helpful, this was about as bad a storage experience as I could imagine. The storage area was dank, doors did not work properly, door stops were broken, most lights were out in common areas, no light in my unit, overhead obstructions made loading difficult and the place reeked of mold. I had several items made of leather completely ruined due to mold (belts and shoes...also, books), my leather couch and office chair were covered in mold after only several weeks of storage. If I had left the items in longer they would have likely been ruined. Luckily a good scrubbing saved them. The moisture was so bad, cardboard boxes were moist to the touch and mildew could be seen, felt and smelled. Ariel, expressed genuine concern but, rightly so, honored her employer, and stated I should have bought insurance. I can't disagree with that, however, I thought my items should have been safe from the perils of bad upkeep of the facility. I had specifically inquired about moisture issues, prompted in part by Harvey. Insurance was never mentioned before. Yes, it likely should have dawned on me, but it IMAO, does not negate the lacking in the facility. It was not an act of God or some third party act. To add insult to injury, the drive area is so un-kept and uneven, I bottomed out my car, damaging the lower valance. Also, even though there is a clearly marked door with 'Restroom" marked on it, it is locked and clients are not allowed to use the facility. This caused urgency as I had to fight the security gate to get out and to the Whataburger a couple of doors down. Also, the only dumpster on property is locked. Heck, this is a storage facility, seems a dumpster, even for mildew ridden boxes would be part of the fee. Perhaps this is the norm now but was not in my previous facilities. Finally, for now, I was told, politely and professionally by Ariel, I needed to be out by noon on my move out date to avoid additional charge as I had already giving proper notice. I was out by 10:00 am. I checked out at the front desk at that time, however, about an hour later, I received an invoice for another month. This is an issue I directly addressed and was assured no additional charges were or would be due. It's only about $100, but still.... This place sucked and seems to obviously a cash cow but the storage equivalent to a slum with little care by the owners. Location matters, and this place is milking its location. All this being said, Ariel was always helpful, showed concern and tried to mitigate my frustration. She remained loyal to her employer without dismissing my concerns. If I had a position open, I would hope to have an applicant the caliber of this young woman. The facility SUCKED.
Thx Ariel great success moving in today
Awesome service! Clean space!
Ariel went above and beyond to find me the right unit at the right price! Amazing customer care! Went out of her way to make sure everything went smoothly
Ariel was very awesome and gave great customer service!
Great customer service , nice and convenient location.
Tiara at the front desk was really helpful and nice.
Exceptional service at a great location!! This location is in River Oaks one of the top neighborhoods in the city of Houston. As a resident and discriminating customer I have high expectations for service providers. I can say that the staff at this location, especially Tiara, were TOP NOTCH. Courteous, responsive, and professoinal. I feel comfortable that my storage items are in good hands. Thanks Tiara!
Will be a public storage customer for life after everything Ariel at this location did for us. She stayed over 30 minutes after close to help us after our other storage unit closed early and she went above and beyond to help us when she didn't have to, and her kindness is something I will never forget. Thank you Ariel, and thank you to this public storage who hired Ariel! She is worth her weight in gold!
Great location and customer service — Tiara and Ariel couldn’t have been more helpful! — highly recommend this location! ⭐️⭐️⭐️⭐️⭐️
This Public Storage has made getting a storage unit simple and easy. Ariel is a great property manager and has been quick to help with any situation.
Was not there
Very thankful for the help of this Public Storage location, Ariel was on duty and stayed over a half hour past closing to help us set up my sister's storage unit, after the other Public storage location had decided to close its doors early. Without Ariel the rest of the day would have been a disaster! She was so kind, patient, and helpful, she didn't even rush us. We really appreciate everything she did yesterday, her generosity made the world of a difference! Thank you Ariel!!!!
Ariel gave 5 Star service and was a please getting the unit.
Ariel was super great
Ariel was great , customer service oriented and gave me a excellent experience fast and punctual. Greatly recommended thanks Ariel
More dated than 3732 Westheimer location but the lady working at this facility was so nice, helpful, pleasant that it gets 5 stars. Customer service is VALUABLE.
Ariel was very polite and helped my friend and i it with all of my storage needs. She took the time to ask questions and helped us pictures how our items with be in the space. Recommend this location
Ariel gave amazing service. She's patient and knows what she's doing. She's a champion just like me. ;)
Wonderful! Super helpful, Ariel is Avery knowledgeable and helpful young lady!
Ariel did a great job at everything! I love this place.
Cynthia and Ariel provided great customer service. Highly reccomend this location!!
Made a last minute reservation and upon arrival, Ariel assisted me throughout the entire process. She was very nice and helpful. Does her job well and very professional. Please ask for Ariel with any of your future reservations.
Ariel took of my last minute storage needs and it was extremely last minute. She was very courteous and had a great attitude. Thank you very much!
Ariel was extremely helpful and informative! Great customer service!
Ariel was fantastic, very quick and knowledgeable. One of the more painless leasing experiences I've had.
I was assisted by Ariel Holmes who was very friendly & a treat to deal with. I would readily recommend this location for excellent customer service & facilities.
Professional courteous very attentive, Ariel has good customer service and a very good personality.
Ariel was very helpful and explained everything carefully. She made sure I understood everything before I signed. Honestly the storage space itself could use some updating, but I had no issues with the service. Thanks Ariel
Ariel was amazing and very detailed. She was able to help me out no problem.
Ariel was the BEST PM while I stored at her facility. She keeps the property clean and makes sure your stay is pleasant. She even called me every month to make sure I didn’t forget to make my payment on time. She’s truly a wonderful young lady. Thanks Ariel!
Ariel was very patient and helpful. She is really understanding and has made my move in process really easy. She asked me questions about what I was storing and made me picture how everything would fit in my unit for a great rate. Thanks so much!
Ariel helped out with everything from start to finish and was really great! Highly reccomend this storage facility to anyone looking to store stuff!
Had a great experience with Ariel! Very helpful!
Area was very awesome, very nice service. Units are very clean and perfect for my stuff. Ariel was a big heko, so kind and very helpful.
So helpful and ready to find the best solution! One of the best moments of my “move a house” project. Everything else during moving places is stressful. But Public Storage is not. I felt being taken care of, safe and finally with a piece of mind. Thank you, Ariel! You helped me a lot
I came in to just to check out some storage units and Keyona was such a big a help!! I love how friendly and well prepared she was with the information she presented to me! Answering every question with a smile! I will definitely be coming back here to rent. Thanks Keyona keep up the good work!!!
Ariel was very helpful and awesome and made the process very helpful
Wow, what an experience to have at a storage facility! I've rented storage units several times over the year and I have never ran in to an employee as vibrant and helpful as Ariel. She was professional, efficient, and extremely thorough. She walked me through the insurance inventory list, helping me recall all the items I had planned on having in the unit in case anything was ever to happen. This was extremely helpful for me to put into prospective how much stuff i actually had to store. I ended up with a 8x10 unit and everything fit perfectly! Because of this experience i was able to easily overlook the fact that I had to use stairs(!), to move my items in the unit. I would like to say i would want them to install an elevator in place of the stair, but i know the difference would show up in the storage rental rate. I got a great deal, so all in all the stair weren't that bad. Thanks again Ariel for one of a kind customer service!!
Ariel was so helpful and nice!!
Ariel gave great service and helped me with exactly what I needed.
Ariel was awesome
Ariel did a great job getting me set up with a unit and making sure all my stuff would fit!!
Ms. Ariel was amazing! She was really patient and answered all of my questions which made me feel at ease to store my items at the location and the property is clean.
Great staff and service
Ariel H. was extremely helpful and professional. Normally you don't think of customer service when talking about storage facilities, but she made my experience a pleasant one!
Ariel was very helpful and understanding. Thanks so mych for all your help
Ariel, was very nice and helpful.
Ariel was really helpful when I moved in today.
Ariel was incredible and went above and beyond
Ariel was always a great help during my entire time at this facility. Lost my keys the morning of move out and had to have the lock drilled and she saved me a few bucks by locking the unit with a facility lock for the few hours until my movers arrived so I didn’t have to buy another one. She also called whenever there was a hiccup or question on my account. She keeps a close eye on things to keep problems from happening rather than waiting until after things get messed up.
After visiting two other storage locations today, Ariel and the team at this location made this otherwise cumbersome process painless, efficient, and enjoyable!
I can not tell you how delighted i was to meet and be helped by Ariel . Very polite and walked me through everything . Showed me the unit first. Made sure it would work for my use. !! Very happy to do business with Public Storage at this location. Especially because i feel Ariel will always be here to assist. 😎
I came into Public Storage on 1/12 to find a space for all the junk I had in my garage. The young lady in the office stood and gave a pleasant smile. She took down some notes and showed me which units worked best for me. Ariel was helpful and really listened to everything I mention. She even got me to purchase a little moisture absorber as well! Thanks for all your help! Your truly one of a kind Ariel!
Keyona was a great help when I moved in
Arial was a great help! Thank you!
Ariel was very helpful and knowledgeable. We had a very pleasant experience. Highly recommend!
During my time at Public Storage, its been very helpful. The property manager, Ikea B. has been really helpful and so is the new manager, Ariel. Very sweet and professional young ladies.
Keyona provided gracious and helpful service to me while I considered what I needed for my project at home.
The experience was simply welcoming. Enjoyed the safe environment!.. Thank you!
Excellent Service by Keyona
Always kind and helpful
Great staff and convenient location
Convenient location with reasonable prices for a small storage locker.
Very helpful and professional
David was great at Public Storage. Super informative, patient, reassuring, friendly and calm, and I got a GREAT DEAL for space and location! You can usually find the best deals online, reserve it, and then confirm with the office if it's really the cheapest offer. The downside is that your storage isn't insured, you need to insure it. It runs from an ADDITIONAL $11.00 & up per month, but thankfully, it's optional. There are other reviews that reveal some of the buildings (might) have leaks. I definitely had that happen at the PS on S. Gessner, but nothing too important was damaged.
Cynthia made my move in very easy and understandable. I appreciate her help.
I have been renting a unit from them for over 2 years. A while back I received a phone call from them stating my credit card didn't process. That day I returned a call and updated my credit card number (which had changed). I go back recently to get stuff from my unit and my lock had been cut and they had placed a lean on the unit (after they didn't receive payment which I fixed immediately when they called me to let me know the card did not process). So not only could I not get into my unit but I had to buy one of their new locks for (~$20) in order for them to open it up for me. Then I spoke with the district manager, Brian, to explain my story and express that I was frustrated as I responded to them immediately once I received notification that my credit card was not processing but yet they had already cut my lock at that point and didn't even have the courtesy to tell me that. Brian did not offer anything (all I wanted was my lock paid for), not even an apology, but rather read me Texas law. This is after they have raised my rental fee by over ~$15/month in the past two years and I never made a fuss about it. I will NEVER use Public Storage again and will be moving out my stuff in the next 2 weeks.
Patrick was awesome. I had trouble accessing my online account and he helped me out with gr at service.
I came in yesterday to rent a storage unit. Earlier in the day I went to the other location that is nearby and it was a horrible experience. I chose to see what this location offered. Cynthia was VERY helpful. She walked the property with me, let me see several units and made sure that I was satisfied with the unit I later chose before I signed any paperwork. I came back today to get a larger unit and again, she greeted me with kindness and was helpful. I would recommend this location to others.
Awsome customer service!! Ms.Cynthia is very professional and cares about here customers!! Great location
Ms. Cynthia in the office was super friendly & efficient! She made the move-in process seamless. Best experience I've had with a storage company this far
Absolutely terrible! Do not go here! The man working the sales office was blatantly rude and tried to scam me quoting me almost double the online price and also told me the promotion advertised on the building and online "had been cancelled." When I proved he was outright lying to me, he was even more rude and condescending. The office was also very dirty and unkept. I have been a loyal customer to Public Storage, but walked out and took my business right down the road to Extra Space Storage where the service and facilities were excellent not to mention, less expensive.
***Please be aware that the units are not properly inspected. The owner of the property is negligent in renting units to people without properly inspecting them. My unit has a ceiling leak in it and all of my personal property was damaged by water and mold. I have not received any assistance from Public Storage after this incident occurred. I do not recommend Public Storage to store your property.
Great customer service Andrea Davis made sure that I had exactly what I need
Amazing staff!!! Very clean units! Highly recommended! By far! Jennifer Shelley is wonderful!
Andrea Davis did a superb job with helping me and making me feel comfortable. Her service was exceptional. And I would highly recommend this location to any and everybody. This woman is a God sent. I had to move my things out of my apartment and I was super stressed. But Andrea helped me out and put me at ease. Good job Andrea!!!
Cynthia was very outgoing and helpful.
Katie was great!! Come check them out!
Great storage, great location! Customer service is fantastic. Shawna and Cynthia were amazing to work with and are super helpful. Highly recommend the public storage on Westheimer.
Katie and kimi provide awesome service. Very friendly and generous. Knew what size unit for my furniture. If you need storage come check them out!
Katy was great and Kimi was very informative , helpful and friendly
Cynthia had great people skills and was a pleasure to deal with.
Cynthia, is very helpful and very nice every time I go in.
Katie is great
I wanted to thank Ms. Cheryl for always providing such great customer service.
Cynthia was great throughout the whole process.
I could not be more pleased with my service. Shawna and Cynthia are OUTSTANDING !!
Great costumer service,Michael is awesome knows his stuff
Katie and cynthia helped me out so much. Thank you ladies!
Cynthia was great. Very helpful and polite.
Awesome location katie is friendly and professional thanks for everything
The service is perfect and I enjoy the atmosphere here
Katie and cori stayed late to help me get my unit paid in time. Thank you ladies!!! Yall are the best!
Cynthia and Shawna ROCKKKKKK!
Great service !!!
Great customer service. Helped me verify the size I needed based on what I to store.
What's the point of paying for insurance if you just can't use it , I was forced to pay for insurance but when the roof leaked on all my expensive furniture the manager told the insurance company there was nothing wrong with the ceiling , are you blind or blind I even posted pictures of the nasty moldy ceiling dripping water , even in the pics you can see the water bubbles forming on the bottom , not to mention how expensive this storage facility is on top of all that . If you are considering to store ur nice items at this facility please look elsewhere " I don't want to say I told you so
marie was very nice and helpful in showing two options for rent--highly recommend this location.
Marie very helpful& patient wonderful service
Keri and Kendra hooked me up. Excellent service
asome service come to public storeges
great customer service by katie. would recommend to anyone. clean facility. great merchandise options.
Great place,great people. Extremely friendly and helpful. Clean and secure.
Tionia was great provided me with great service she got me right in and out thank you
Tionia provided me with 5 star customer service today and I am happy with my lease
Shawna was extremely helpful and kind. It was a great experience. Would recommend to anyone.
Tionia was great! Great service with a professional attitude!
Courtney was amazing and helped me and my family find the perfect storage unit for our belongings! She is an invaluable asset to your team and really knows how to exceed customer needs!
I walked in to find the lovely young woman Courtney ready and available to help me get the exact unit that I need to fit my needs. She was so sweet and I felt like it was right where I was supposed to be for my first time ever to have to rent a storage unit. Thank you Courtney for making this experience so easy!!
Shawna provided me with excellent customer service thank you
Shawna was great in helping my out when I brought in to the office, She was moving some stuff and need lot's of product, I.E. boxes, tape's. She suggested different size the different item's she need.
Shawna is great to work with and put me right in a perfectly sized unit for our needs! Please use them! The experience is easy and pleasant!!!
Shawna and Cynthia were a great help on my adventure to find a storage unit. I started out looking at the Waugh location and, while they had no available units at that location, they found me one at the Westheimer location. Thanks ladies!
Shawna was very helpful in finding the best space!
Shawna is the best. I bought merchandise here and she was so friendly and wanted to make sure i had everything I needed. I felt very comfortable. If you are in need of packing supplies this is the place to go
I had a great experience here. They were very helpful and professional.
Very informative and helpful. Micheal was very professional and respectful.
Michael was very helpful to suggest the right unit and just the right size. I will recommend you and public storage to others. Alvine
Michael helped us with changes on our account and was very professional, friendly and detail oriented. It took a little longer than expected, but Michael was very apologetic and concerned with our satisfaction. He is very conscientious and I would recommend this location.