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Address

13300 Hempstead Rd
Houston, TX 77040

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

832-384-5189

832-384-5189

800-688-8057

800-688-8057

Gate Access Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Storage Facility Features

  • Climate Control Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

832-384-5189

832-384-5189

800-688-8057

800-688-8057

Gate Access Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Storage Facility Features

  • Climate Control Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
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Reserve TodayMonth-to-Month Rent, No obligations
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    5'x5'
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    $ 34/mo
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    $1 first month rent
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 34/mo $43
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    $1 first month rent

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    5'x5'
    Online only price
    $ 42/mo
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    $1 first month rent
    Small 5'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 42/mo $53
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  • Spring sale 50% off
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    5'x10'
    Online only price
    $ 42/mo
    Online only price
    $1 first month rent
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 42/mo $52
    Online only price
    $1 first month rent

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    5'x10'
    Online only price
    $ 49/mo
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    $1 first month rent
    Small 5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 49/mo $61
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    10'x10'
    Online only price
    $ 82/mo
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    $1 first month rent
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 82/mo $102
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    10'x10'
    Online only price
    $ 105/mo
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    $1 first month rent
    Medium 10'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 105/mo $131
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    10'x15'
    Online only price
    $ 119/mo
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    $1 first month rent
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 119/mo $148
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    10'x15'
    Online only price
    $ 142/mo
    Online only price
    2nd Month Free
    Large 10'x15'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 142/mo $177
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    2nd Month Free

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    10'x20'
    Online only price
    $ 153/mo
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    Large 10'x20'
    • Climate Controlled
    • Upstairs/elevator
    $ 153/mo $191
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    1 unit left!
    Limited availability

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    10'x20'
    Online only price
    $ 160/mo
    Online only price
    Large 10'x20'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 160/mo $200
    Online only price
    1 unit left!
    Limited availability

    No Obligation

Nearby Self-Storage Locations

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Houston Storage Units Near Northwest Freeway

Houston self storage solutions are conveniently located in the Kempwood neighborhood, not far from Highway 290 and Piedmont Drive, on the northwest side of town. Whether your project is big or small, Public Storage has a storage unit to help you get organized.
This large location offers over 1,350 options, all indoor climate controlled storage units. That means an added layer of buffer from extreme Houston heat.
Try a 5x10 storage unit to store equipment for a trip to nearby Jumping World indoor play area. These smaller units can also hold bicycles, skateboards, fishing gear, and more.
Our medium sized 10x10 storage units are some of our most popular options. They can hold the equivalent of a one or two-bedroom apartment. Larger 10x20 storage units are better for homeowners looking to store furniture or oversized equipment.
We offer keypad entry, plus, if you're planning a big move, we provide packing supplies like boxes, bubble wrap, and tape to make your life easier.
Stop by this location today. Our attentive staff is widely accessible during convenient hours to help get you the storage space you need.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 381)

February 15, 2024
Google Public Storage Joel
February 12, 2024
Google Public Storage Yessica Rosibel
La Tyra es muy amable me atendió demasiado bien.
February 9, 2024
Google Public Storage Maria Rodriguez
LaTyra and Maria five stars! First time i sean someone here to help me! I love and recommend this location
February 1, 2024
Google Public Storage shirley vilela
Latyra me ayudan
February 1, 2024
Google Public Storage iits Juddy
LaTyra was very nice amazing smile with the customer service to match Tyra was amazing again
January 31, 2024
Google Public Storage nemesis concienteme
Ms.latyra is the perfect clerk,im a first time renter and she was so patient and welcoming love her attitude,give this girl a raise.
January 30, 2024
Google Public Storage Estella Garcia
Great service from LaTyra
January 23, 2024
Google Public Storage Alex Marquez
Tyra was awesome! Fast and knowledgeable
January 18, 2024
Google Public Storage C Joseph
Maria & Latyra was so nice and accommodating. I’m so happy I picked this location randomly for assistance.
January 18, 2024
Google Public Storage Oloyede Oyetunde
LaTyra and Maria
January 18, 2024
Google Public Storage Drea
Awesome customer service! The 2 young ladies in the office were very knowledgeable and helpful in a stressful situation. Maria and Tyra keep up the good work you’re awesome
January 18, 2024
Google Public Storage Anonymous
Shout out to the employee Tyra whom assist me IN THE FREEZE! She was very attentive and helpful. She gave me all of the accurate info regarding my storage unit situation and lightened the situation as best she could. def. made the experience way more smooth.
January 17, 2024
Google Public Storage Bruce Bryant
My cousin and I were running behind getting things in the storage before closing time. La Tyra was very understanding and stayed around until we got finished. I was very impressed with her patience and professionalism. I would highly recommend using this storage facility.
January 15, 2024
Google Public Storage R “God's Daughter” Lewis
This facility is beautiful and they Front office representatives are professional, knowledgeable and friendly. Only thing are the Hours. It’s odd for a storage to be open business hours only. I work a 9 to 5 and would like to have access at least at 7 am or 7 pm.
January 11, 2024
Google Public Storage Melissa Almonaci
Tyra was amazing and so patient and helpful. Great customer service!!
January 9, 2024
Google Public Storage MS Realtor
Avoid this place. Many people have had problems but don't make the time to leave a review. Management doesn't care about your time. It's already frustrating that they close at 6, the time that most people are available to after work to visit their storage, but they also close early unannounced. I've showed up at 5:30pm before and it's already locked. They are technically violating the agreement and this should turn into a lawsuit, and likely will. Other people have gotten stuck inside because they overstayed a few minutes, and have had to have the police come let them out. According to public storage, the property manager lives on site, but here we are. Also, I've only seen 1 cart. How does this facility have so many units and one cart, which is broken. Find a different storage company. The manager at the other public storage I wanted to use, for location sake, told me that if I showed up too close to 5:30, she wouldn't be able to check me in because she does not want to stay 1 minute past 6. Again, find a different company.
January 9, 2024
Google Public Storage Nicole Gaston
Moving back to Houston area and I stopped by this location to check out best prices for the size space I need latyra wad very pleasant and professional! Plus the facility was clean and pu lic storage new look should really drive them in business! Very much recommended and will store once I find place
January 1, 2024
Google Public Storage Edward Manuel
Maria is awesome great customer service
December 31, 2023
Google Public Storage Wayne Hill
I like to sincerely thanks Maria, on Saturday, December 30 , 2023. She had listened my my request for a storage to fit my needs.Her attention to details and professional approach had made my first time customer experience extremely satisfying. I would recommend anyone to visit Public Storage on 13300 Hempstead in Houston, Tx for their off-site storage needs. Thanks again, Maria. Take care.
December 30, 2023
Google Public Storage D'Andrea Buggs
Maria was my customer service Rep and she was professional, courteous and knowledgable. Excellent customer service.
December 27, 2023
Google Public Storage keith grimes
I can’t wait to move my things out. Beware of fake five star reviews from people outside of the country.
December 3, 2023
Google Public Storage Esmeralda Rosales
November 30, 2023
Google Public Storage Aejin Sohn
November 10, 2023
Google Public Storage Yolanda Y. Duru
Clean
October 26, 2023
Google Public Storage FRANCISCO MALDONADO
It is an excellent place I was attended by Jazzy she is kind and patient, she gave me enough time to attend me, a lot of quickly kisses, she kissed me different doors, she made me feel at home, thanks Jazzy. I also want to highlight that it is a clean and non-pests or rodent congratulations. This place is perfect excellent service and clean, thanks Jazzy, public Storage 25615-Houston / Hempstead RD & Pinemont.
September 16, 2023
Google Public Storage Nallely Saldivar
By far the best customer service!! Lizz really took the time to hear me out. Went in there to ask a few questions because I need a storage for all my merchandise and I had no idea how renting a unit worked. Will be back before the end of the month and I hope she will be the one working that day!
August 25, 2023
Google Public Storage sunny gu
Horrible!! My moms storage was sold or her items were stolen. She never found her storage because the receptionist never could provide us with the code to enter the building. They say my moms storage was opened and they assumed it was vacant. My mom had thousands dollars worth of stuff inside the storage. My mom realized they weren’t taking money out of her account. The receptionist and Kevin now sent my sister a move out date receipt after so many months according to them that we didn’t pay because they stopped charging us because it was “vacant.”
August 19, 2023
Google Public Storage Flor Ibarra
August 19, 2023
Google Public Storage Patrick Davis
Not often is a a blessing as well as a privilege to find someone as professional, patient and knowledgeable. To be honest when customer service is mentioned or defined her picture as well as service should define and be the model by which everyone is trained. Five stars is good to some but in my opinion it would be doing LaTyra a major disservice. Yeah she’s that good 20 stars tops . Please give her exactly the accolades or whatever is necessary to ensure she is recognized for her impeccable performance
August 19, 2023
Google Public Storage Rachel Meza
Great customer service, LATYRA. Definitely recommend. Was able to get all my needs accommodate.
August 2, 2023
Google Public Storage elsa flores
Te cierran la accesibilidad a las 6 en punto y no les importa si se quedó tu storage abierto a ellos les vale.
July 26, 2023
Google Public Storage Stacey S.
This is a new storage it’s only been here maybe a year or two and it’s beautiful & kept clean. The young lady that works inside I’ve asked her name soo many times & I hate I can’t remember but she’s amazing! Her personality is always welcoming & she’s just a “real person” & I’m sure gets frustrated & tired like we all do but never shows it! That girl does a good job at keeping that place tightly too! I never see trash etc like I have at other facilities I’ve used in the past. Love this storage!!
July 10, 2023
Google Public Storage Tylon Montana
Easy in and out experience.
June 29, 2023
Google Public Storage William Espinoza
Que necesito para rentar una pieza para almacenar un juego de recamara
June 17, 2023
Google Public Storage Eduardo Gomez
June 17, 2023
Google Public Storage Brenda Salas (Brenda)
Another storage closing at 6pm . ITS TOO MANY OTHER STORAGE THAT OFFER REGULAR HOURS LIKE TO 9PM 7DAYS A WEEK.
June 13, 2023
Google Public Storage Credit Power
Great facility
May 30, 2023
Google Public Storage Cat Garcia
AVOID AT ALL COSTS! Based only on service I would give it -5 stars if I could. These people forced us to get the police involved! We had to wait 15 min before someone showed up at the office. They gave us our code and it worked for the first gate but not for the elevators. So we had to get the employee to use her code and take us up to the 3rd floor. Once we get all our stuff to the elevators we had to get another employee to get us back downstairs. Note: when we get off the elevator it is now 6pm, we are there parked next to three other customers. The two employees are right there and see this and SAY NOTHING. We load our stuff in a few minutes and drive off. We get to the gate assuming it just opens on the way out and of course it doesn't. Our code doesn't work so we wait for the other people to finish so we can follow them out. Oh great, no one's code works because the place goes on lockdown at 6pm. Something these two malicious dingbats failed to mention. In this time we realized there was a customer stuck in the elevator bank because there was a security gate the workers had lowered and locked. She was literally stuck behind bars in a 10ft x 10ft area(2nd pic). The other customers had 3 little kids with them. We're out in the heat and none of the company phone numbers lead to a real person that can help. We end up having to call the police to come get us out as if they don't have better things they should be responding to.
May 29, 2023
Google Public Storage Yanni Boo
Ms. Yvonne!! Thank you so much for your assistance. See you during checkout! 🫶🏽
May 27, 2023
Google Public Storage Mike
Nyoka is just filling in but she is amazing, made me forget I was upset,.
May 17, 2023
Google Public Storage Marvin Bell
Clean and easy
May 16, 2023
Google Public Storage Bianca Rojas
It's been very good. I've had this unit here for going on 3 years now. The only thing that annoys me is never having the dolly carts to load up stuff with. Very inconvenient....
May 3, 2023
Public Storage Carol
How do you talk to a human , person o. The phone
May 3, 2023
Google Public Storage Bad2The Bones
Don’t expect them to have a cart available, to answer the phones, or to even be in the office. Not to mention, the hours are so inconvenient especially for weekend moves. Calling corporate does no good since they will just keep transferring you. This is the WORSE experience I’ve had with Public Storage, and I won’t use them again. The “Live Chat” is a virtual assistant that doesn’t understand anything you’re saying, and their corporate agents will just hang up on you if they can’t help. Very unprofessional!
April 16, 2023
Google Public Storage Jason Witkowsky
I have to say this location was pretty bad. From the pain in the butt it was to get in the front gate, up the elevators, and even in the front door! It's definitely not worth the hassle. The bathrooms were gross and the staff was rude. It's your money, spend it wisely.
April 9, 2023
Google Public Storage Shanice Gordon
Ms Yvonne Was So Helpful and Knowledgeable About the property Would Mostly Recommend If You Want To Get The Job Done Ask For her
March 14, 2023
Google Public Storage I Q
Management here is good with customer service which is why I'm still there. Initially, I had an issue and it's because sometimes employees forget to understand that service is the most important aspect of their job. I'm not here to leave a negative review because the situation was solved promptly but Management. You have to get people as good and understanding as you are. Thank you for resolving my situation and appreciate doing business here.
February 20, 2023
Google Public Storage Eduardo Gomez
Buena ubicacion local,accesibilidad,condiciones y seguridad
January 18, 2023
Google Public Storage Barbara Tarver
They would not let me out of the exit gate after hours because I couldn't relay my DRL number. The gentleman from CA even told me to park my car and just come back the next day for it. This will be my last month there. The hours were already too inconvenient! And customer service is never any help.
January 16, 2023
Google Public Storage jackeline patino
THE WORSE OF THE WORSE couldn’t access my unite on MOVING DAY no one is at the office ever and no one picks up the phone. Go anywhere else but here please. And I wasn’t the only one I was out there with 3 other people same move in day and no one can go anywhere. TERRIBLE TERRIBLE TERRIBLE.
January 2, 2023
Google Public Storage Leinyuy Yangeh
Yvonne did a great job at resolving my issue
December 29, 2022
Google Public Storage Matt Eckhart
I have had a generally good experience, but don't expect a quick response if you have issues. After having issues with their auto-pay feature, I couldn't get anybody to answer my phone calls or emails for two weeks. Once I got ahold of Yvonne at the local and Kevin at the district office, they were very helpful and professional. I just wish they had enough staff for somebody to be manning the front office at most times.
December 21, 2022
Google Public Storage David Ramirez
Every time I come, someone is not available at the front desk to help or on the phone during open hours.
December 12, 2022
Google Public Storage Joseph Robison
Facility is excellent, clean and new. Had an issue with the office and with the toll free help line. Changed my one star review ( due to customer service aspect) to 5 star because Kevin the Northwest Houston District manager called and rectified the issue with a simple explanation. That's all it took. A clear, concise explanation.
December 4, 2022
Google Public Storage Mary Grimes
NEVER has carts available, never.
November 22, 2022
Google Public Storage Dominique Capuano
Best service yvo is the one to help you get everything that you need done moving was quick and easy
November 1, 2022
Google Public Storage Cristina
Deja was so great and helpful in making the move in and transfer process as easy as possible! Definitely a wonderful and informative experience with both ladies up front.
October 16, 2022
Google Public Storage lashunda johnson
I’ve been storing here almost a year. It was an easy process . Just recently I had to call about my account and Yvonne was so very nice. She was patient and genuinely cared about my concerns. She was a great help ; awesome customer service😍
October 5, 2022
Google Public Storage Dwayne Martin
Great property to have a storage unit the manager of the property does a great job to help her customers with they needs
October 2, 2022
Google Public Storage V
Staff was not helpful. Called main office, they were also not helpful. Waste of time using this place.
September 15, 2022
Google Public Storage Dan Powers
Yvonne is amazing!
September 14, 2022
Google Public Storage Lilian Mtz
September 7, 2022
Google Public Storage frank verdinez
Just last week I came in to make a payment and I dropped some money but with the help of Yvonne she was able to find and return the cash to me . She is a very helpful and caring person . Thank you once again Yvonne
August 23, 2022
Google Public Storage Antonio Isaias
August 15, 2022
Google Public Storage Mr Fajita12
August 12, 2022
Google Public Storage Fatima Barrow
Thank you Yvonne at Public Storage on Hemsted for all of your speedy help and great customer service. The way you assisted me and also assured me of some services i wasn't aware of . So when I need your company again. I will make sure to tell my friends and associates I will be back. Alhamdulillah!! 🙂🙂🙂🙂💜
August 6, 2022
Google Public Storage Iman Taylor
Ms. Yvonne is absolutely amazing. Her support and knowledge in preparation and during my state to state relocation was tip notch. Even when we ran into an issue with the moving transportation service, she stepped in and pre-arranged all that was needed at the storage facility. I could not be more grateful and would tell others over and over again to choose this location simply because of Ms. Yvonne. The owner of the site should also receive kudos given they approved Ms. Yvonne's specific request. Grateful for all that were involved.
July 15, 2022
Google Public Storage Andre Cottrell
Yvonne was very professional and helpful. Came to my rescue at Hempstead hwy location. Yay for Yvonne.
July 12, 2022
Google Public Storage David Kalb
Yvonne was a big help. Offered to help move boxes, knowledgeable, gave helpful recommendations. Thanks Yvonne!
July 2, 2022
Google Public Storage Dorita Emerson
I am a first time user of public storage. My experience at Public Storage has been a positive one. This facility is kept clean, safe and everything is secured. Ms. Yvonne, the location manager, was very professional with me as well as with other customers who stopped in while I was there. She patiently answered all of my questions and provided me with helpful moving tips as well. Because of Ms. Yvonne’s professionalism and the way she smoothly runs this facility, I highly recommend it to other future customers.
June 16, 2022
Google Public Storage jose chavez
Yvonne was very quick and informative about my unit and very friendly even though this is not my storage facility I will be returning to make payments here again to receive the best service.
June 9, 2022
Google Public Storage Vanessa Olivierallen
I’d like to start of by saying when a person goes over and beyond for you, you stop what you’re doing and give the name to the lord and give a review. Yvonne Benton is amazing. Since I’ve been in Texas I only met two people that did selfless acts, assuring there client is happy. I dropped my cell phone down the elevator shaft while moving,amoungst being sick and regular day travesties. I end up having a panic attack, Miss Yvonne prayed with me kept me aligned and had the paramedics help me out when she realized her company can only do so much. Now the paramedics went above and beyond taking my vitals and with the help of Miss Yvonne saved my phone hours later,and well beyond end of day. I felt alone in a time where I felt defeated she said GOD will continue to test my faith- stay strong . I feel as though now she is my big sister- and a Public storage Angel. Where everyone said there’s nothing they can do she Showed me what she can do. Public storage is lucky to have Miss Benton. Forever grateful 🌸
June 8, 2022
Google Public Storage Sheryl Johnson
I love the Hempstead location! I would give 6 stars if it was possible. It’s very clean and a nice facility. I was most impressed and well satisfied with the service Yvonne gave me. She expedited my reservation and was very friendly and helpful! I’m so happy and feel secure for choosing this location to store my personal belongings.
May 31, 2022
Google Public Storage Tranequa Finley
Mrs. Yvonne was very kind, courteous and professional throughout my whole stay. Mrs. Yvonne was very helpful during my check in process it went smooth. I definitely recommend this storage and Mrs. Yvonne customer service.
May 19, 2022
Google Public Storage s. smith
I’ve been storing my things at Public Storage for the past couple yrs. Was at the one on 290 before moving to this one on Hempstead and I have no complaints!! The only reason I moved our things from 290 -Hempstead was bcz this one is climate controlled and our stuff will be safer and hopefully not fall apart due to weather! The facility is brand new or just looks New it’s clean they keep it locked up and secure I always feel safe when I’m there! Oh ya and they have a few platform dolly’s for us to use when we need!!! It’s great!!! And even more importantly and amazing THE PRICES ARE AMAZING!!!!!!! I don’t feel like I’m wasting my money! The people that wk there are pretty great too! I’m happy!
May 12, 2022
Google Public Storage pimpname slickback
Shout out to Mrs. Yvonne!! She help us out tremendously!!
April 17, 2022
Google Public Storage solomon andrews
March 3, 2022
Google Public Storage Armando Lopez
March 3, 2022
Google Public Storage Jamesetta Tolbert
Very nice and competent, lady Ms. Yvonne Benton...Deserves a raise. YAAAYYY🥲😍😘
February 17, 2022
Google Public Storage Laura Cage
This location is the best! Ms.Yvonne went out her way to help me rent my storage unit and was nice also very informative on questions I asked. Property clean and nice!
February 17, 2022
Google Public Storage Moses Mugimba
I went around looking for a storage. At this facility there was several storage. Yvonne was very professional and helpful as in to choose the right size, low cost and convenient storage. She went extra mile in helping to go through online process for our reservation. Just visit the storage, you will not be disappointed.
February 17, 2022
Google Public Storage Ashley Sandino
Yvonne is a great help she really made my first time a breeze. Thank you so much
February 17, 2022
Google Public Storage Kasula Victor
January 28, 2022
Google Public Storage Amanda Watts
There was a little technical difficulties. But Yvonne was so helpful, she was very patient with the whole process. I really appreciate everything she did for me, very professional!
January 16, 2022
Google Public Storage Rick “SCG PAINTING” Likens
Awesome staff. Yvonne went above and beyond to help out with my situation. Love the way she handled everything no hassle at all. Very professional
January 7, 2022
Google Public Storage sylvia trevino
Yvonne you where very helpful with my move in also thanks for helping me down load the PS App
January 2, 2022
Google Public Storage Derwin Haynes
Vicki was very helpful and professional I would gladly give her 10 stars.
January 2, 2022
Google Public Storage Carlterrial Hawkins
Vicki was really helpful in me renting my space today. Thank you !!!!
January 2, 2022
Google Public Storage Jonathan Turner
Ms Vicky helped me out!!!
December 29, 2021
Google Public Storage Laura Martell
December 9, 2021
Google Public Storage Evelyn Flores
Christina was so sweet she helped me with my space.
December 5, 2021
Google Public Storage Moe Maghraby
November 20, 2021
Google Public Storage Milena Molina
If I could give it zero stars i would….13300 Hempstead Rd, Houston, TX 77040. Today ( 1:25 pm) November 20, 2021 I arrived at the storage alone with my son with three boxes of which one was quite heavy, I asked the lady at the counter to please help me with a car to transport these boxes by elevator to what She replied VERY RUDE that she was at her lunch hour and that I had to wait until 1:45 to see if she could help me and she also informed me that they only had TWO cars. How can they respond to the client of that form? It is because of us that they receive a salary. The only friendly staff in that public storage is Miss Elizabeth the other ladies are rude and grumpy. VERY BAD ATTENTION. Too bad they have employees of that class, I will look for another storage with more HUMAN and RESPECTFUL staff
November 17, 2021
Google Public Storage Elizabeth Pena
Thank you for helping rent Elizabeth great service for taking your time.
November 17, 2021
Google Public Storage RICKY M
Clean and safe
November 2, 2021
Google Public Storage Rolando Pereyra
gracias por agudarme Elizabeth y explicarme los precios
October 20, 2021
Google Public Storage Angelicah Areyano
Process was very fast and smoothly. Needed a small unit asap. Called, told them the size that i needed and payed in person. All done and quick! Was able to get it that same day. Very satisfied with customer service too. They do let you borrow a cart for convenience and at no cost. Only thing that sucked was that I had like 10 bags and there was None of them available So you have to be there early if you need one.
October 6, 2021
Google Public Storage Manuel Perla
Excelente Customer Service from Elizabeth I would have to say she deserves more then a 5 star. Thumbs Up!
September 15, 2021
Google Public Storage Love
September 10, 2021
Google Public Storage Gottaluv4klizz
Absolutely nice clean storage facility Elizabeth has been very kind I would have to give her a 10+ easier way to rent was from my phone it was easy peasy.
September 6, 2021
Google Public Storage Oscar Hernandez
Elizabeth gave us great service!!! Storage is clean and has ac !
August 19, 2021
Google Public Storage Michelle Presley
This Public Storage is great and it’s SUPER CLEAN, even the bathrooms. I recently moved from Indianapolis to Houston and need a larger storage until my home was ready. Yvonne (don’t remember her last name) was the BEST!! Her system was down but she worked w/me to get the best deal on a larger storage for my items. She was very patient and kind thru the whole situation. She was friendly and she even checked on me while I was moving my items into storage to see if everything was ok and to my standards. GREAT CUSTOMER SERVICE!!
August 8, 2021
Google Public Storage Olga Filoyen
Excellent customer service by Yvonne and Elizabeth!!
August 2, 2021
Google Public Storage Camellia Charles
Excellent service was provided.
July 31, 2021
Google Public Storage Ariel Rivas
There very professional I was having a issue with my 🔑 Elizabeth helped me I recommend to come make a business with them!!!! The employers are very professional 👍👍👍👍
July 19, 2021
Google Public Storage D K
Price: A++ Safety: A Service: A I think this place is priced great. The service has been excellent. I booked online and never had a problem. The app does not work as expected to be able to access the property but my code works. It can be tedious to enter my code every time to enter the building and the elevator but it does make me feel safer. My only two complaints are that they need more pushcarts and if you sign up online they say you can use your own lock but the office still forces you to buy theirs.
July 6, 2021
Google Public Storage Judas Salazar (Judas)
July 2, 2021
Google Public Storage Capri Johnson
Perfect for what I needed. The property manager is so nice!
June 24, 2021
Google Public Storage Cheryl Gallagher
Kaylin was wonderful - friendly, helpful and made our move-in experience much easier.
June 21, 2021
Google Public Storage Jacob Spann
This property is clean and the staff or efficient I had an especially good experience with a staff member named Kaylin. She was friendly understanding and very professional. I would recommend this location to anybody needing a safe friendly storage environment.
June 18, 2021
Google Public Storage Lillie Mayes
Kaylin was very nice and patient went out her way to show me a space to make sure it was the correct size i needed... Thank you Kaylin
June 7, 2021
Google Public Storage Aiden Zhichao
One of the nicest public storage buildings in the area. Prices are reasonable (make sure to read the fine print for extra fees or possible future charges), buildings kept clean, and management hasn't Givin me any issues. My only disappointment is that they don't allow access 24/7 or at least be open longer then 6pm. Overall i would recommend this place for storage for anyone who needs climate control and doesn't mind the operation hours.
June 3, 2021
Google Public Storage Hasan Chisty
Kaylin was a great help she was very patient even in the mist of everything that was going on at the that property.. she was very professional I recommend her anytime
June 2, 2021
Google Public Storage Juan Mendez
May 23, 2021
Google Public Storage Xavier Villalpando
Property Manager Kaylin was extremely helpful with my storage needs. She was extremely knowledgeable, professional, polite, and took the time to answer my questions. Should you need storage space, ask for Kaylin, she will help you out.
May 23, 2021
Google Public Storage Adilia Marroquin
I would recommend to rent at this facility Lizzie was very sweet and answered all my questions I had. 5 stars a Must! Outstanding.
May 18, 2021
Google Public Storage Pepper Ramirez
Fast and SUPER Professional service! I am so impressed! Thank you for the amazing service, Yvonne!
May 1, 2021
Google Public Storage Garry Douthitt
Elijah was very professional and helpful. He answered all my questions and made the process a pleasant experience. Elizabeth was very professional, helpful, and conderate when I moved out of the unit.
April 25, 2021
Google Public Storage Tuhina Bhatnagar
April 18, 2021
Google Public Storage Amy Schomburg
Storage unit was easy to reserve online and Kaylin, in the office, was helpful with additional needs.
April 17, 2021
Google Public Storage Family tuber
Mil gracias por ayudarme Elizabeth recomiendo que renten aqui com ella
April 17, 2021
Google Public Storage hugo guzman
Great service always helping me with my storage needs Lizzie always on top of it!!
April 16, 2021
Google Public Storage Mohit Sharma
Thanks a lot Kaylin for such a nice deal and explaining the entire process so clearly. Keep up the good work!!!
April 13, 2021
Google Public Storage Cj Hall
I hate it u need gate code for everything bad parking small space
April 10, 2021
Google Public Storage Bradley Hoopes
Kaylin helped alot and made it a pleasant experiance.
April 7, 2021
Google Public Storage sito nikolov
Good service Elizabeth helped me with the online process amazing experience give her the best! God bless
April 6, 2021
Google Public Storage Frank G. Schlicht
This is a very nice new facility conveniently located close to home with a very good staff who were helpful, accommodating and expediting for my move into storage. They are Cristina, Kaylin and Elizabeth ~ a great team eager to assist with all questions and concerns! Thank you!
April 1, 2021
Google Public Storage Fatima Brailey
Thanks for helping with the storage information. I look foward to getting a unit this weekend
March 19, 2021
Google Public Storage Donelda Jaye
This facility is very nice, Christina was great help and very friendly. Cant wait to move in it's super secure
March 13, 2021
Google Public Storage Tracy Foster
Cristina was so pleasant and easy to get set up!
March 12, 2021
Google Public Storage Stephy 101
Cristina was of great help! I highly recommend public storage. Ask for Cristina😊
March 6, 2021
Google Public Storage Canto Demecio
Todo fue excelente Gracias por tu Ayuda Elizabeth
February 7, 2021
Google Public Storage Christina Roberts
Cristina and Elizabeth are awesome. They are very professional and customer service driven. So happy I chose Public Storage. It is nice and clean and secure. I feel at ease storing my items at this location.
February 5, 2021
Google Public Storage Holly Halfen
Very professional! Incredible customer service by Christina! She is so helpful, kind and courteous. Highly recommend this secure location and will refer to all family, friends and clients. Holly Morton, Real Estate Agent and Jerrel Hammonds, Contractor
February 2, 2021
Google Public Storage Tony
What a great experience! Location: The facility has a long driveway into the storage area is gate a one way gate secure by a unique code. You use the same code to exit the gate, also to enter it twice into the building. First one is into the actual building by sliding doors, and the second one is to enter the storage hallways. So It would be safe to say the facility is secured. It is a newer facility aswell so it isn't gunky, dirty, flickering lights like many other storage areas Rental: 1st month advisement is at $1 BUT there is an admin fee (aka move in fee) for $24. You'll need a renters insurance you use from your own home or get one through PublicStorage for an addition $15/month every month.You'll also need to purchase a special public storage lock or use your own PUBLIC storage lock if you have already been with PS. The lock is $20 plus tax. And the regular price of each unit depends on the size you pick Customer service: CS was spot on. All of my questions were answered, even the smaller dumb questions. They have a smile on their faces, delivering A+ friendly service. They don't hesitate to help you with anything. 5/5 Would DEFINITELY recommend
January 30, 2021
Google Public Storage ISE Cold
This is a good location. Very secure. You have to enter a code to get in the gate, the building and elevator. The facility is very clean with tons of storages. They all have built in locks with an option to add two more. The storages have controlled climate. It won’t get super cold or super hot. The only downside about this location, you are only able to visit the storage during business hours. This can be an inconvenience if you need to get something outside of those hours. Also, when exiting you have to enter the gate code as well.
January 26, 2021
Google Public Storage Melissa Franklin
January 20, 2021
Google Public Storage Ricardo Cazares
Elizabeth has always been here to help me since the other property this is why I'm renting here today because the way she is her personality in helping customers
January 12, 2021
Google Public Storage Aleesa Estrada
What can I say Elizabeth in the front office was helpful a plus for her She explain everything to my mom is spanish. My mom was pleased with her service
December 20, 2020
Google Public Storage Albano Hoxhaj
I think one of the cleanest storage units I've seen :)
December 19, 2020
Google Public Storage Trinidad Zamora
Great experience, Cristina is great!
December 5, 2020
Google Public Storage Cristina Biddle
This is my first time renting a storage unit and Elizabeth was very helpful and friendly. Thank you.
November 29, 2020
Google Public Storage carlos salcerro2701
Gracias por su ayuda Elizabeth
November 12, 2020
Google Public Storage Darren Cormier
Clean facility I highly recommend anyone who needs a climate control storage to rent here with Lizzie.
November 12, 2020
Google Public Storage Quee Quee
October 29, 2020
Google Public Storage rogue
All of the Ladies that work her are very nice and helpful.
October 10, 2020
Google Public Storage Carmen Peña
Buen servicio
October 9, 2020
Google Public Storage Eduardo Morales
Great service Lizzie was very helpful
September 25, 2020
Google Public Storage fabian carlos
Very clean facility Great Service Elizabeth was awesome!
September 25, 2020
Google Public Storage Fabian Gutierrez
September 25, 2020
Google Public Storage Lauren Taylor
Nice property love how secure it is the gate hours work for me I rate the store a 10+ Friendly staff Elizabeth and Christina. If you need to rent a storage come rent here climate control units
September 18, 2020
Google Public Storage Mario Hilliard
September 18, 2020
Google Public Storage Ella Mesker
September 16, 2020
Google Public Storage Lorena Garcia
Me gusta que Elizabeth me ayuda cuando llego a la propiedad siempre amable la muchacha la propiedad esta bien amplio y limpio
September 12, 2020
Google Public Storage Kit Cat
stuff was stolen out of my unit 1147. Please pay more at other storage it's not worth it!
August 31, 2020
Google Public Storage M. Nguyen
This place is new, nice and clean. Very maintained by staff. The staff are friendly v ery helpful.
August 31, 2020
Google Public Storage June Sechelski
Service from both cristina and Elizabeth was fantastic.
August 27, 2020
Google Public Storage Veronica Sanchez
I have to say Elizabeth was phenomenal she took her time to help me and answer all my questions. Great facility to rent I give her a 10 plus 👍
August 23, 2020
Google Public Storage Sarah Green
Amazing security! Climate controlled. Available dollies. Large elevators.
August 16, 2020
Google Public Storage Juanita Brown Parker
August 7, 2020
Google Public Storage Pat
Clean and secure, the hours might be limited compared to others but right now they have some great great specials!
July 24, 2020
Google Public Storage Maj Oma-pedru
I can’t say enough words befitting of my gratitude and satisfaction to the team at the Hempstead location. They are very friendly, very knowledgeable and will go above and beyond to make sure you get all you need from storage. They tailor your experience so much so that it should be called PERSONAL STORAGE. They are AWESOME!!
July 23, 2020
Google Public Storage W Bradford
Nice propertyy Lizzie in the front Office help me and answer all my questions friendly and very helpful!
June 25, 2020
Google Public Storage Dillon Schneider
Let me tell ya, it doesn't matter if your in North Pole. If you have an account with Public Storage, than you have a family that you can always count on to make sure that you are well provided for, where ever and when ever works best for you. Christina, at the Hempstead location, I personally want to say thank you to you! Thank you for being so kind, caring, and concerned for me when I dont even know how to feel it for myself at times. Public Storage knew exactly what they were doing when they burned you. Thank you thank you you and Public Storage are the best!!!
June 23, 2020
Google Public Storage Chase Caldwell
Cristina help answer all my questions relating to the units. Elizabeth also provided some great ideas on how to properly store my stuff in order to keep them in tip-top condition.
June 20, 2020
Google Public Storage Bryan Dodge
Elizabeth and Cristina were friendly and very helpful!
June 20, 2020
Google Public Storage Javito Zelaya
Buen servicio Elisabeth me atendió
June 20, 2020
Google Public Storage Tiffany_ Tap
Great facility wonderful staff Cristina and Elizabeth I give them a 10 on customer service.
May 30, 2020
Google Public Storage Carlos Benavidez
May 26, 2020
Google Public Storage Juan Silvas
Clean facility , nice friendly staff .
May 1, 2020
Google Public Storage MrCaveman1993
Service is great, always clean, and there’s almost always carts, only problems is hours.
April 30, 2020
Google Public Storage Jeff Ward
Two pretty negative experiences trying to get a unit set up here. Decided to go elsewhere.
April 14, 2020
Google Public Storage Rogixd
Very clean and nice location.
March 8, 2020
Google Public Storage andre cottrell
It was a great storage experience with Sedonja and Elizabet. 10 stars for them.
March 5, 2020
Google Public Storage Diana Linnes
Sedonia was knowledge, courteous and very kind. Very clean facility. Great pricing for the sizes available.
March 3, 2020
Google Public Storage Lanna Oliveira
Stephanie was at the front desk when we arrived there, she was really attentive and nice and provided excellent service. So far have no complaints about the unit. Highly recommend.
February 15, 2020
Google Public Storage Pooja Bollampally
Sedonia was very patient and helpful and made sure we were well taken care of and had the best possible experience!
February 8, 2020
Google Public Storage Tom Bonura
Sedonia was extremely helpful. She did all she could to ease our extreme disappointment with the bait and switch done with our online reservation. Althought the "Call Center" reseved units, locations and prices, those were not available when we arrived on move in day. Pian in the A$$
February 4, 2020
Google Public Storage Valerie Catherine
SEDONIA WAS AMAZING!!!!!! 10 stars for her 😁😁😁 I was honestly being rude and impatient with her over the phone, BUT she kept her cool! And when I went into the store she just blew me away. She is so sweet, funny, and has excellent customer service skills. It's oubiously not a big deal going to rent a storage unit, but she truly made the experience unforgettable. She deserves a raise 😉
February 2, 2020
Google Public Storage BIG D
They have a really good district manager. And their staff here is amazing. Good place
February 2, 2020
Google Public Storage Jovan Lotten
Mrs Sedonia was truly helpful and patient.
January 30, 2020
Google Public Storage Tony Ingram
January 28, 2020
Google Public Storage marlyn25
I'm did contrat space, Karina help me up whin exelent work
January 23, 2020
Google Public Storage randy berard
Excellent services
January 23, 2020
Google Public Storage Geneva Cobio
Sedonia was very helpful!
January 23, 2020
Google Public Storage Isidro Bz
Great services.
January 22, 2020
Google Public Storage Francisco Ambriz
Katina was great
January 21, 2020
Google Public Storage Jan Vasquez
Update: I got another storage unit here since my last time 2016. The new building is much cleaner with ac units. They have great assistance at the front and, I was able to purchase the boxes I needed.
January 3, 2020
Google Public Storage Paddi Thornton
Sedonia was very helpful and friendly during this morning helping me with chosing my storage unit. Very clean and professional location.
January 3, 2020
Google Public Storage Paul Fields
Nice quick and easy
December 31, 2019
Google Public Storage Kelly B
This facility looks very clean and secure
December 30, 2019
Google Public Storage Michael Ballard
Mrs. Sedonia, was very thorough with her explanations, slow and precise for us older people.
December 28, 2019
Google Public Storage Big P
Sedona & katina was really amazing & very helpful on getting me settled in my unit and understanding my price breakdown
December 28, 2019
Google Public Storage Karla Melendez
Had an easy process ! Totally recommend
December 27, 2019
Google Public Storage Joe Sim
Great service from Sedonia.
December 24, 2019
Google Public Storage Artez Rogers
Very great service! Sedonia thank you very much, so nice and helpful.
December 18, 2019
Google Public Storage George Lyons
Awesome service from Katina
December 18, 2019
Google Public Storage Jay Carrillo
Katina was very helpful. Also what a great facility very well maintained
December 17, 2019
Google Public Storage Bobby Yazdani
Excellent experience signing up with Sedonia. Process was quick, efficient and smooth. She explained everything clearly and I was signed up in about 20 minutes start to finish. Thank you!
December 13, 2019
Google Public Storage Terence Callis
I'm from out of town an thought the move was going to be horrible but I got the the public storage at 13300 Hempstead hwy and the young lady greeted me with the biggest smile I've seen sense I been in Houston. Her and my wife were talking and feeling out paper work Ms. Katina answered all our questions with a smile even the dumb ones. Katina keep up the good work and you guys have a blessed holiday.
November 30, 2019
Google Public Storage Rubi Abrego
Really Nicea People And Good Service
November 26, 2019
Google Public Storage JAG
Very nice new facility easy to find location. Katina and Sedonia at the front desk are very helpful and knowledgeable. I highly recommend if you're looking for a safe, secure, clean, well staffed facility to store your belongings.
November 15, 2019
Google Public Storage Sedonia Murray
November 13, 2019
Google Public Storage Lilpinkie92 Fr
Great clean and new storage place, just wish the hours were a little better. 9:30am to 6pm during weekdays only leaves me an hour to get stuff once off work.
November 10, 2019
Google Public Storage MannieIV Hampton
Travis was very friendly and helpful and explained every detail
November 3, 2019
Google Public Storage Mario Juarez
Did a good Job
November 3, 2019
Google Public Storage Angela Mentado
November 2, 2019
Google Public Storage Concepcion Robles
Chris did an awesome job. Very friendly and great customer service.
November 1, 2019
Google Public Storage Maria Cambron
La muchata muy exelente persona nos atendio muy bien nos gusto
November 1, 2019
Google Public Storage Hugh Richard Bradshaw, II
The place is new and nice. Friendly staff. Very secure location.
October 30, 2019
Google Public Storage Arale Kianakenya01
Exelente service and nice location
October 28, 2019
Google Public Storage juan Morales
October 23, 2019
Google Public Storage Rhiannon Hovey
Its was supposed to be climate controlled but my couch and clothes got mold all over them and the insurance dosen't cover mold
October 18, 2019
Google Public Storage Liz Torres
October 10, 2019
Google Public Storage Joe Lozano
October 9, 2019
Google Public Storage Alex Schweizer
Nice place. Katina is awesome!
October 4, 2019
Google Public Storage Aryany Reyes
Katina was great help . Amazing service
October 4, 2019
Google Public Storage Lucero Sosa
Katina! She was amazing hands down best customer service! Great deal too!
October 3, 2019
Google Public Storage Liz Ruiz
Katina was very detailed & very patient!! Thank you!!
October 3, 2019
Google Public Storage Sonia Jackson-Garrett
Great customer service and nice place.
September 26, 2019
Google Public Storage Anthony Simmons
Great clean place and superb customer service!!! The only place to go! Thanks P.S. Katina is extremely helpful!!!
September 26, 2019
Google Public Storage Nicolas Guzman
Katina was very helpful and proffesional. Got us taken care of in a very fast and efficient manner! I reccomend to anyone looking.
September 22, 2019
Google Public Storage Tony Nguyen
Brand new and very clean. Travis was very courteous, showed me around the complex, and answered all the questions I had. Definitely give this place a shot for your storage needs!
September 22, 2019
Google Public Storage Sandy Chehade
September 21, 2019
Google Public Storage Jefry Guityvalerio
Muy bueno, really good
September 18, 2019
Google Public Storage Jasmaine Bell
Staff is extremely nice and helpful! Travis and Katina are the best, made me feel very comfortable about choosing this storage location. Would definitely recommend!!!
September 14, 2019
Google Public Storage Isabel Zapata
September 12, 2019
Google Public Storage Chris D
The customer service and experience was fantastic!
September 7, 2019
Google Public Storage arturo butron
Awesome experience
September 4, 2019
Google Public Storage Annmarie Cole-Eziugo
Nice new facility. Great customer service.
September 3, 2019
Google Public Storage JJ Weldon-Schilling
Friendly and helpful staff and great deal on storage room. Clean and secure.
September 3, 2019
Google Public Storage Lamesha Wyatt
Awesome service
August 30, 2019
Google Public Storage Valencia Franklin
Travis was very polite and the storage is clean
August 30, 2019
Google Public Storage Beaux LeBlanc
Had great service with Katina
August 20, 2019
Google Public Storage Jennifer Olsen (JJ)
Good service from Deandra and Katina
August 16, 2019
Google Public Storage James Benjamin
She was very good
August 16, 2019
Google Public Storage Ally Beitler
Katina was very friendly and helpful! Helped me find the unit I needed and at a great price.
August 10, 2019
Google Public Storage Hobart Evans
Excellent
August 8, 2019
Google Public Storage Corey Rougeau
Great service
August 8, 2019
Google Public Storage Ubel Chavez
Katina was great at providing the upmost professional service.
August 7, 2019
Google Public Storage Foziah Iman
Katina very helpful and excellent customer service
August 7, 2019
Google Public Storage Yoseph Deres
Katrina, she is very professional and with excellent service
August 5, 2019
Google Public Storage Vincent Lockett
August 4, 2019
Google Public Storage Jeffrey Strauss
August 1, 2019
Google Public Storage REYNA E. SANCHEZ-HERNANDEZ
All great and easy !
July 12, 2019
Google Public Storage Tracy Plummer
The staff was extremely nice and provided exceptional customer service. Thanks Travis
July 2, 2019
Google Public Storage Orvid Powell
Travis was very helpful and knowledgeable. Great rates as well!
July 1, 2019
Google Public Storage Heleana Hohl
Staff is very nice and personable. They were able to inform me on any question I had. The pricing was really good too. Brand new facility so storage units were new and clean. Security is also very tight so I don’t have to worry about my things getting stolen or damaged.
July 1, 2019
Google Public Storage Timothy H
Mrs. Ruth was very professional and friendly. I highly recommend coming here to rent a storage space.
June 22, 2019
Google Public Storage Lorena Escamilla
Great costumer service ..nice lady that helped us out Ruth😃
June 14, 2019
Google Public Storage suirad reivax
Nice facility and great people 👍 wish I didn't have to pay $20 for a lock but Ruth made the experience worth it.🙂
June 11, 2019
Google Public Storage Richard Valley
Was super quick and easy and the price was right
June 9, 2019
Google Public Storage Mary Lara
I enjoyed the detailed information that Mrs. Ruth gave us.
June 8, 2019
Google Public Storage Raquel Sigaran
Wonderful Service. Thank you Travis
May 24, 2019
Google Public Storage Vanessa Parker
Ruth and Travis were wonderful! Highly recommend!
May 24, 2019
Google Public Storage Chapter38 Wine
Ruth & the team over at public storage did a great job of accommodating me with lock replacement. The communication was excellent & willing to provide expedited service when needed at such short notice! I’ve used public storage over the years and this store is my favorite! Check them out!
May 24, 2019
Google Public Storage Roger on TV
Un excelente servicio, un local muy limpio y amplio, y señora Ruth es una excelente empleada...
May 11, 2019
Google Public Storage Arlyn Labor
Great service!
May 4, 2019
Google Public Storage Ronald McDonald
Great service quick and easy
May 1, 2019
Google Public Storage wilson parish
Unbelievable customer service... Michael went out of his way to help with moving issues.
April 25, 2019
Google Public Storage Lee Montemayor
Place is like Fort Knox. You should not have a problem here. Michael gave a full tour of the place. Good job.
April 22, 2019
Google Public Storage Richard Chears
Elizabeth was the salesperson that greeted me With exceptional customer service ,very detail oriented ,and very polite.Everyone should go to this location very Professional service.
April 20, 2019
Google Public Storage Carl Blaze
Easy to find and quality service representatives.
April 11, 2019
Google Public Storage Jabbering J.marie
Great experience with Ruth super fast and nice.
April 4, 2019
Google Public Storage Tanya Medley
Managers Travis & Ruth provides top notch customer service & are very knowledgeable. I highly recommend this new location - you won’t be disappointed!
March 31, 2019
Google Public Storage Robert Trevino
Michael Mgr and Ruth provided great customer service. I highly recommend this location!
March 30, 2019
Google Public Storage Raliat Doherty
Great and awesome service.
March 27, 2019
Google Public Storage Linda Mejia
Property is very clean and new ,great customer service
March 27, 2019
Google Public Storage Gilbert Olivarez
Michael and Ruth provided outstanding customer service. I highly recommend this location!
March 21, 2019
Google Public Storage nicole chess
Great customer service
March 6, 2019
Google Public Storage Chris Pitre
Good Company Service
February 21, 2019
Google Public Storage Theresa McGregor
Travis was very well prepared and organized for my reservation appointment today. He was very professional, polite, informative and helpful. I was on my lunch hour and he made everything run so smoothly. He made my experience selecting my storage a pleasant one. Thank you Travis!
February 20, 2019
Google Public Storage TNT Explosive Sounds
Micheal and Travis are professional and helpful in the process.
February 18, 2019
Google Public Storage Deatriz Cooper
I would highly recommend this location they’re very professional Lizzie was very helpful and answered all my questions it was in and out of there quickly ❤️❤️❤️
February 4, 2019
Google Public Storage Robert Coleman
Brand new place. Very clean and nice staff.
September 26, 2018
Google Public Storage Jimmy Allen
September 2, 2018
Google Public Storage Chad Mudd
July 5, 2018
Google Public Storage Sandra Cabrales
Wonderful customer service Christina
October 18, 2017
Google Public Storage Franco Alvarez
Elizabeth helped me find a unit else where thanks for your time.
October 18, 2017
Google Public Storage Stacie Gates
I can't remember who helped me when I went in a couple months ago, but they're super friendly & helpful.
October 17, 2017
Google Public Storage Nic Cruise
I went into public storage on hempstead looking to rent a unit,not knowing this location had experience a flood.The employee Elizabeth was very nice and very helpful even though she was experiencing negative feedback from customers that unfortunatily were affected by the flood.Elizabeth was able to help me find another location that had storage available at a reasonable price. Thank you Elizabeth for all your time & help.
August 31, 2017
Google Public Storage Andy Sherbondy
Flooded out, their insurance is not going to pay...worthless
August 24, 2017
Google Public Storage Kristina Nunez
August 9, 2017
Google Public Storage Robert Dupree
Awful place. All my stuff is ruined because of flooding
August 3, 2017
Public Storage Taylor Dawson
Wish I could give 0 stars and 2 thumbs down!!!! This place is a huge disappointment! Purchased an indoor unit today and was given an access code to the building door THAT DIDN'T WORK!Not to mention I had paid movers and a rental truck out to help. Called customer service and was told nothing could be done until tomorrow which is a bigger inconvenience because Im moving out of town tomorrow!!!! I dont recommend this company! AT ALL!!! They could careless about their customers.
July 28, 2017
Google Public Storage Kevin Andrade
Mucha seguridad y confianza en dejar cualquier tipo de cosas
July 26, 2017
Google Public Storage Robert Sanchez
The place is great. Staff is very friendl
July 1, 2017
Google Public Storage Iris Almaraz
I'm so happy because I got the best customer service at this public storage here at Hempstead. Elizabeth was an awesome person to help me with everything I needed here. So if you need any help in getting a storage come over here. She gives a great customer service here.
June 20, 2017
Google Public Storage Larissa (Mz. Tranquility)
June 12, 2017
Google Public Storage Maria Hernandez
Great Service Thanks for the Help Liz
June 8, 2017
Google Public Storage Ricky Argueta
I have had no problem with this property Elizabeth at the front office has great customer service bilingual a Plus not so many people speak spanish I give her 10stars
June 5, 2017
Google Public Storage Fredy Cruz
Gracias por esperar a las 6pm para rentar el parqueo elizabeth
June 4, 2017
Google Public Storage Sergio Contreras
Siempre attente cuando vengo a Pagar Elisabeth la muchacha en la oficina
May 29, 2017
Google Public Storage Daniel Ramirez
Gracias Elizabeth por tu ayuda!!!!!!
May 4, 2017
Google Public Storage Daysi Zelaya
Thanks for the Info Jack and Elizabeth
March 1, 2017
Google Public Storage Mimi Williams
Elizabeth was such a great help I love how she is very helpful always smiling. Have a nice day
February 18, 2017
Google Public Storage Sergio Contreras
February 15, 2017
Google Public Storage Floyd Moore II
The customer service was awesome!
January 25, 2017
Google Public Storage Alfonzo Rocha
:-) bien servicio
January 8, 2017
Google Public Storage Shanty Love
overpriced and storage units are not clean. insulation on interior roof falls on your things u have in storage.
December 20, 2016
Google Public Storage Tránsito Aguilar
Jack me explico todo bien del storage también Elizabeth me ayudó gracias
December 7, 2016
Google Public Storage Tiff Perla
November 20, 2016
Google Public Storage Jasel Lopez
Elizabeth & Danisha were awesome!!! Place looks very secure. Awesome prices too 🙄
November 6, 2016
Google Public Storage Bobby Marlowe
November 1, 2016
Google Public Storage Martha Torres
Gracias por tu ayuda Elizabeth
October 18, 2016
Google Public Storage Tim Vozar
Jack at location 25615 was very professional
October 12, 2016
Google Public Storage Benito Bahena
September 26, 2016
Google Public Storage angelica rodriguez
Awesome job Elizabeth!!!
July 7, 2016
Google Public Storage derek prince
Nallely was very informative of equipment and every question I had for her. She was able to find me a unit that suited my needs..very positive attitude over the phone and in person
July 1, 2016
Google Public Storage Anna Ruiz
Nallely thank you for finding me a good unit for a reasonable prize...
June 23, 2016
Google Public Storage Molinamolinator Toro
Nallely contestó todas mis preguntas. Me ayudó a encontrar la mejor unidad al mejor precio. Gracias por tu atención!
May 31, 2016
Google Public Storage Bob Fretz
Jack was extremely helpful and knowledgeable. The entire sign-up process was smooth and handled without any issues.
May 27, 2016
Google Public Storage Mm Mcbride
Jack did a very nice job finding out what my needs are and getting me the right storage space . Customer service was great.
March 14, 2016
Google Public Storage Azu Garcia
Thanks for your help ms.elizabeth nice young lady.
March 13, 2016
Google Public Storage Jose Reyes
Nunca e te nido ni un problema gracias al servicio al cliente de Elizabeth.
January 1, 2016
Google Public Storage Deidre Hill
This is a great facility. I would recommend any there. Terri was amazing and very helpful. She made sure I had everything I needed and took her time helping me.. Great Job Terri
December 28, 2015
Google Public Storage Dianne Davis
Terri at the front desk provided exceptional customer service!!! We need more customer service professional like her!!!
December 22, 2015
Google Public Storage tonya woods
Customer service was amazing Terri was very helpful and kind i would recommend coming to this storage to everyone and anyone who needs it.
November 28, 2015
Google Public Storage Shannon Lee Cecil (Shannon)
Never open on time! Gate always malfunctions! Never answer phone! Commercials state power and light in EVERY UNIT! BULL!!!!! HORRIBLE HORRIBLE employees and district manager never returns a call!
November 9, 2015
Google Public Storage Isaac Velazquez
excelente Elisabeth
November 8, 2015
Google Public Storage Gilberto Garcia
October 21, 2015
Google Public Storage Daniel Ortiz
Gracias por tu ayuda Elizabeth en hempstead
October 5, 2015
Google Public Storage Javier Esquvel
Elizabeth gracias por tu atencion eres muy amable en tu trabajo
September 11, 2015
Google Public Storage Lore Garcia
Came to ask a few question Manager Elizabeth was helpful such a sweetheart.
September 9, 2015
Google Public Storage Rita Z
Very good customer service Elizabeth explain every question I had Thank you.
August 31, 2015
Google Public Storage Katherine Artiaga
Gracias por tu ayuda Elisabeth el espacio es perfecto y tambien el precio
August 26, 2015
Google Public Storage Claudia Hernandez
Thank you so much Elizabeth Great service. Keep up the good work
August 13, 2015
Google Public Storage Elaine chavez
Lizzie is awesome!
July 25, 2015
Google Public Storage Billy Beat
Elizabeth and bebe are great. I highly recommend public sorage to anyone
July 16, 2015
Google Public Storage Dustin Taylor
Alexandria, gave excellent customer service today that is lacking in so many companies today. She was attentive and understanding about my recent issues I have recently experienced. She promptly fulfilled a request that I made earlier and called me back to confirm that it had been resolved. Way to go Alexandria!
June 25, 2015
Google Public Storage paul mitchell
My experience with Juanita was awesome will recommend to friends thank you Juanita
June 20, 2015
Google Public Storage Carlos Hernandez
Came to do a transfer with Juanita she showed me parking space she is always smiling and friendly she make you feel like welcomed will recommend to friends like that she can speak Spanish thank you juanita
June 19, 2015
Google Public Storage Jose Garcia
came to Hempstead and Juan ira recommended long point because of climate cobtrol thank junta for talking the time and explained the process
June 18, 2015
Google Public Storage Jose Flores
went to public storage to get parking space and juanita was so helpful and nice she explanied the process of rented a space wil difintly wil recomed juanita to my friends
May 9, 2015
Google Public Storage Robert Johnson
I had a wonderful. Experience. Elebeth helped us ...
May 2, 2015
Google Public Storage Armando Lopez
Juanita siempre bien amable me llama a tiempo para ser el pago el primero del mes buen servicio al cliente gracias a las dos elisabeth
April 18, 2015
Google Public Storage Luis Chavez
came to the public storage was greeted very friendly by store manager Juanita and her relief manager liz a sister me with great hostility grate place to rent your storage top cuality locks grate location
April 16, 2015
Google Public Storage Martin Morales
Juanita was very helpful and nice had a nice smile made my moving easy thanks juanita
April 16, 2015
Google Public Storage cecilia Serapio
Juanita es la mejor voy a recomendar este local gracias juanita
April 11, 2015
Google Public Storage Omar Valenzuela
Awesome service from Juanita and her wonderful staff! Praise God! :-)
April 11, 2015
Google Public Storage Marleny Diaz
I went to the facitly and I was greeded by juantia and lizze they we so nice and helpful made my move in so easy and fast answer all questions will recommend this location to friends
March 21, 2015
Google Public Storage Joann Vera
Went to Hempstead location I was greeted by Juanita I was asking question about renting a unit she asked me question what I was storing she took me and showed me 2 different sizes she answed all my questions thank you juanita for your great customer se rvice
March 21, 2015
Google Public Storage Saraya Paiz
I rented a unit with Juanita she was so helpfull and my my move in so easy the patience she had with this old lady was awesome she has a soft personality and was smiling the whole time I will definitely recommend the facility specially to come see Juanita
March 16, 2015
Google Public Storage Minesh Bhakta
Juanita is awesome!!! She was very helpful
March 4, 2015
Google Public Storage Tony Cedella713
Wonderful service Chanee' makes you feel welcome and as part of a family. thank you. Highly recommended
March 1, 2015
Google Public Storage lonnie kirby
This is nice and very secure. The rep. was very friendly and helpful
February 11, 2015
Google Public Storage Kelly Long
Juanita was great with fast and friendly service.
February 10, 2015
Google Public Storage H Pooler
If you wish to get rid of your items, then this is the place to store your valuables.... Last year, the company decided to replace the doors with their version of locks. During the changing of the locks/the employees or whoever was working on the doors, apparently decided to go shopping! We had insurance but they denied us since it wasn't physically broken into! Anthony, who is all talk but no action plus you can barely understand him, is full of crap! He never resolved the issue and Roger, the lazy District Manager didn't help much, so there's your customer service. I'm still mad that they didn't compensate our losses (TV, golf clubs, etc) Public Storage really means public shopping for their employees! BTW, they then installed cameras, but they don't work, since they tried to break into our unit again. These dumb asses thought they could steal again! Not sure what happened to the footage if cameras are suppose to be installed. Wouldn't let me see the crime in action. Beware if I were you! This place is GHETTO!!
January 31, 2015
Google Public Storage Victor Montanez
Juanita always gives great service very polite and understanding
January 31, 2015
Google Public Storage Mario Castanon
Juanita was so nice!! She had excellent customer service skills that assisted us in a professional, organized, time effective way. She provided us with special offers to save us some money that other locations on magnum and Bingle did not provide us with. She made us feel so comfortable! I would recommend this location over any.
January 19, 2015
Google Public Storage sarai salinas
She gave Good customer service & real friendly.
January 3, 2015
Google Public Storage Brent Mclane
Great place. Juanita very helpful great customer service
December 18, 2014
Google Public Storage Raul Carrillo
I rented unit 256 with Juanita she was nice and knowledgeable and informative she had great customer service will tell friends and family
December 15, 2014
Google Public Storage amuszeme amy t
Horrible customer service!!! I signed up online for a 10x20 for $94 per month. I was not shown the unit prior to moving in. The day of my move, when my movers opened the unit, we discovered that it was not a 10x20 but a 10x15. I went to the office to complain but was told that there were no 10x20 units available. I was also told that they discovered that a couple of their units were mislabeled in their system and they had to take care of that but today there was nothing they could do but offer me the smaller unit. Well since I was paying my movers by the hour, I had no choice but to use the unit that was assigned to me. So I called in the next day to inquire about a reduced rate since I hadn't gotten what I requested and Juanita told me that she would contact her manager and get back with me. After several days of hearing nothing, I called her back to find out what was happening and she informed me that she hadn't heard back from her manager yet. So she gave me his number. I called Mr. Omideyi and after he insulted me by asking me "how do you know you have a 10x15 and not a 10x20" he agreed to reduce the rate to $70. But the very next month, my bill was back at $94. I had to call him again. Several times I tried to call him, but his phone didn't have a voicemail so I couldn't leave a message. By the time I was able to reach him, he basically insinuated that it was my fault that we hadn't spoken because he had not received a message from me by phone or email (I never had his email address). After arguing with me for some time, he finally removed the late fee and gave me the $70 rate. I tried to find a way to speak to his manager, but public storage does not have a true customer service line and no way to reach out with complaints if you need to go over the local manager's head. I called a number and spoke with someone named R.M. Clark who claimed to be Mr. Omideyi's boss. I told him the situation and explained how I had been treated. He apologized and said he would look into the matter. I sent him my original order confirmation email from public storage stating that I requested a 10x20 at $94 per month. After looking into the matter, he told me that the good news was that I was being charged the correct amount for a 10x15 unit. But I told him that I didn't care what his rates were at the time we spoke because at the time I booked the unit, that was the rate for the 10x20 which I did not receive. Needless to say, he did absolutely nothing to help me so I had to pay $94 for the unit the next month. I have been completely dissatisfied with Public Storage from the very first day and am currently paying movers again to move me out of there and into their competitors storage. They could have fixed this problem so easily and I think it is ridiculous how little concern they showed. They clearly have only their interests at heart. Oh, and I forgot to mention that when I went to get something out of my unit, there were roaches everywhere from another unit. I also complained about that and was assured that they would take care of it. I hope I don't have an infestation issue when I move out of there. STAY AWAY FROM PUBLIC STORAGE!!! If you have to use them, make sure to take your tape measure to ensure you get what you are paying for! I personally will never use Public Storage again.
December 12, 2014
Google Public Storage Nohemi Borjas
Juanita was very friendly and help me on everything that I needed.
December 8, 2014
Google Public Storage Saucinn '
My experience. With public storage was awesome juanita was so nice and answerd all my question that i had my husband got a unit there i liked that she was a spanish speaker she had great attitude and was smiling the hold time. Will recommend publicstorage specially if yall have employees like juanita she was so awesome
December 1, 2014
Google Public Storage Paula Foster
Juanita, explained it ALL, taking the stress and worry about the whole experience. she was attentive and very helpful. Will definitely tell of her goodness to others.
November 28, 2014
Google Public Storage Chase Phillips
Good customer service jaunita
November 28, 2014
Google Public Storage ANTHONY gonzalez
I went into public storage today to inquire about prices and sizes of units and Juanita was very helpful very nice. she answered all my questions I left with no worries. Thank you Juanita and public storage
October 31, 2014
Google Public Storage Erin Arocha
Juanita Rocks! She took care of me and helped me make sure that all my stuff was there and safe. She helped me keep my kids keepsakes and I appreciate all that she does!
October 30, 2014
Google Public Storage Leslee Lusk
Quick, Professional, and Helpful. Tracie was the property manager. This is my second time using this storage facility..I recommend to all.
September 21, 2014
Google Public Storage Francisca Alvarado
I Francisca Mexquitic has been a customer for Public Storage for about two years and been dealing with different customer service employees..But this one here (Juanita) she has been the best...I Have no complains she is very friendly and polite and one thing I really like about her is she always has a smile on her face for customers ....she is very well explained person..Thanks Juanita for your good customer service..Keep up the great job!!!
July 11, 2014
Google Public Storage Chris Desantiago
I went to see about a storage unit and juanita greeted me and was very knowledgeable and showed me a unit asked about what I was storing and showed me a 10x15 which was perfect she also offered me sofa covers and other merchandise but unfortunately I was already packed I would definitely recommend this facility to friends especially well recommend to ask for juanita loved her personality really good customer service
July 9, 2014
Google Public Storage Vincent Hoang
Worst customer service I have every done business with. Rented a unit and found trash all inside. Was not compensated for the dirty unit and was charged more when I moved my items to a different unit. Manager did not call to apologize. He called to make sure he let his point known that I was in the wrong. Do not go to them. Go to Cubesmart. They are award winning in customer service for a reason. Not like these con-artists. The store manager is Juanita and the Regional Manager is Anthony. Both horrible.
May 31, 2014
Google Public Storage roberto celis
Gracias Nallely por ser tan amable.
May 31, 2014
Google Public Storage Lino De la cruz
Tracie and Nallely were great, thanks girls!
May 30, 2014
Google Public Storage Adalberto Martinez
Juanita gave great coustmer service
May 30, 2014
Google Public Storage Justin Moreno
Amazing customer service from Juanita!! Very nice lady, and very social. Would recommend to hire more employees like her : ).
May 28, 2014
Google Public Storage Andrew Balingit
Juanita provided great, fast service
May 25, 2014
Google Public Storage Elizabeth Vera
Had a wonderfull experience with juanita wheni went to rent she made it so easy and fast and her smlie made are day well tell friends about great customer service
May 24, 2014
Google Public Storage MrSalavador76
Juanita took care of all my needs she had a smile on her the whole time a real friendly person offered merchandise but I was all ready packed
May 24, 2014
Google Public Storage Evelyn Rivera
Came here to rent unit 323, Juanita showed excellent customer service and was very knowledgable. Would for sure recommend this place!
May 24, 2014
Google Public Storage Angel Yepiz
Junita was very helpful on finding me a unit. The best thing about it was that when I was going to pay for my monthly unit she told me it was half off. Because of the memorial week end.
May 21, 2014
Google Public Storage esbeyde campos
I love going to Hempstead Public storage customer service is excellent. Great place Thanks Public Storage
May 17, 2014
Google Public Storage jose mendez
Awsome personality , she helped me out fast , it was a pleasyre going in to make my payment
May 3, 2014
Google Public Storage José López
Juanita give me good custmer service had a small the hold time well reommend
May 3, 2014
Google Public Storage angel c
Good service
May 1, 2014
Google Public Storage LaTonya Johnson
Had the pleasure of meting Chanee during one of my visit to Public Storage. I asked her question after question regarding my account and I was really surprised how calm she was and thoroughly explained each issue and concerns I had. Customer service is definitely 5 star worthy
April 26, 2014
Google Public Storage Luis Cuevas
Excelente servicio y amable, Juanita es la mejor.
March 26, 2014
Google Public Storage Linda Edmond
Katina is a pleasant young lady. She was very helpful and friendly.
March 17, 2014
Google Public Storage Marisa Granado
I had a wonderful experience with the very professional lady by the name of Juanita, not only did she help me but it was time to closing and she went above and beyond to make sure I was tooken care of... I definitely recommend you'll to any and everyone.