Public Storage Self-Storage Units at 13300 Hempstead Rd, Houston, TX

By far the best customer service!! Lizz really took the time to hear me out. Went in there to ask a few questions because I need a storage for all my merchandise and I had no idea how renting a unit worked. Will be back before the end of the month and I hope she will be the one working that day!

Horrible!! My moms storage was sold or her items were stolen. She never found her storage because the receptionist never could provide us with the code to enter the building. They say my moms storage was opened and they assumed it was vacant. My mom had thousands dollars worth of stuff inside the storage. My mom realized they weren’t taking money out of her account. The receptionist and Kevin now sent my sister a move out date receipt after so many months according to them that we didn’t pay because they stopped charging us because it was “vacant.”

Not often is a a blessing as well as a privilege to find someone as professional, patient and knowledgeable. To be honest when customer service is mentioned or defined her picture as well as service should define and be the model by which everyone is trained. Five stars is good to some but in my opinion it would be doing LaTyra a major disservice. Yeah she’s that good 20 stars tops . Please give her exactly the accolades or whatever is necessary to ensure she is recognized for her impeccable performance

Great customer service, LATYRA. Definitely recommend. Was able to get all my needs accommodate.

Te cierran la accesibilidad a las 6 en punto y no les importa si se quedó tu storage abierto a ellos les vale.

This is a new storage it’s only been here maybe a year or two and it’s beautiful & kept clean. The young lady that works inside I’ve asked her name soo many times & I hate I can’t remember but she’s amazing! Her personality is always welcoming & she’s just a “real person” & I’m sure gets frustrated & tired like we all do but never shows it! That girl does a good job at keeping that place tightly too! I never see trash etc like I have at other facilities I’ve used in the past. Love this storage!!

Easy in and out experience.

Que necesito para rentar una pieza para almacenar un juego de recamara

Another storage closing at 6pm . ITS TOO MANY OTHER STORAGE THAT OFFER REGULAR HOURS LIKE TO 9PM 7DAYS A WEEK.

Great facility

AVOID AT ALL COSTS! Based only on service I would give it -5 stars if I could. These people forced us to get the police involved! We had to wait 15 min before someone showed up at the office. They gave us our code and it worked for the first gate but not for the elevators. So we had to get the employee to use her code and take us up to the 3rd floor. Once we get all our stuff to the elevators we had to get another employee to get us back downstairs. Note: when we get off the elevator it is now 6pm, we are there parked next to three other customers. The two employees are right there and see this and SAY NOTHING. We load our stuff in a few minutes and drive off. We get to the gate assuming it just opens on the way out and of course it doesn't. Our code doesn't work so we wait for the other people to finish so we can follow them out. Oh great, no one's code works because the place goes on lockdown at 6pm. Something these two malicious dingbats failed to mention. In this time we realized there was a customer stuck in the elevator bank because there was a security gate the workers had lowered and locked. She was literally stuck behind bars in a 10ft x 10ft area(2nd pic). The other customers had 3 little kids with them. We're out in the heat and none of the company phone numbers lead to a real person that can help. We end up having to call the police to come get us out as if they don't have better things they should be responding to.

Ms. Yvonne!! Thank you so much for your assistance. See you during checkout! 🫶🏽

Nyoka is just filling in but she is amazing, made me forget I was upset,.

Clean and easy

It's been very good. I've had this unit here for going on 3 years now. The only thing that annoys me is never having the dolly carts to load up stuff with. Very inconvenient....

How do you talk to a human , person o. The phone

Don’t expect them to have a cart available, to answer the phones, or to even be in the office. Not to mention, the hours are so inconvenient especially for weekend moves. Calling corporate does no good since they will just keep transferring you. This is the WORSE experience I’ve had with Public Storage, and I won’t use them again. The “Live Chat” is a virtual assistant that doesn’t understand anything you’re saying, and their corporate agents will just hang up on you if they can’t help. Very unprofessional!

I have to say this location was pretty bad. From the pain in the butt it was to get in the front gate, up the elevators, and even in the front door! It's definitely not worth the hassle. The bathrooms were gross and the staff was rude. It's your money, spend it wisely.

Ms Yvonne Was So Helpful and Knowledgeable About the property Would Mostly Recommend If You Want To Get The Job Done Ask For her

Management here is good with customer service which is why I'm still there. Initially, I had an issue and it's because sometimes employees forget to understand that service is the most important aspect of their job. I'm not here to leave a negative review because the situation was solved promptly but Management. You have to get people as good and understanding as you are. Thank you for resolving my situation and appreciate doing business here.

Buena ubicacion local,accesibilidad,condiciones y seguridad

They would not let me out of the exit gate after hours because I couldn't relay my DRL number. The gentleman from CA even told me to park my car and just come back the next day for it. This will be my last month there. The hours were already too inconvenient! And customer service is never any help.

THE WORSE OF THE WORSE couldn’t access my unite on MOVING DAY no one is at the office ever and no one picks up the phone. Go anywhere else but here please. And I wasn’t the only one I was out there with 3 other people same move in day and no one can go anywhere. TERRIBLE TERRIBLE TERRIBLE.

Yvonne did a great job at resolving my issue

I have had a generally good experience, but don't expect a quick response if you have issues. After having issues with their auto-pay feature, I couldn't get anybody to answer my phone calls or emails for two weeks. Once I got ahold of Yvonne at the local and Kevin at the district office, they were very helpful and professional. I just wish they had enough staff for somebody to be manning the front office at most times.

Every time I come, someone is not available at the front desk to help or on the phone during open hours.

Facility is excellent, clean and new. Had an issue with the office and with the toll free help line. Changed my one star review ( due to customer service aspect) to 5 star because Kevin the Northwest Houston District manager called and rectified the issue with a simple explanation. That's all it took. A clear, concise explanation.

NEVER has carts available, never.

Best service yvo is the one to help you get everything that you need done moving was quick and easy

Deja was so great and helpful in making the move in and transfer process as easy as possible! Definitely a wonderful and informative experience with both ladies up front.

I’ve been storing here almost a year. It was an easy process . Just recently I had to call about my account and Yvonne was so very nice. She was patient and genuinely cared about my concerns. She was a great help ; awesome customer service😍

Great property to have a storage unit the manager of the property does a great job to help her customers with they needs

Staff was not helpful. Called main office, they were also not helpful. Waste of time using this place.

Yvonne is amazing!

Just last week I came in to make a payment and I dropped some money but with the help of Yvonne she was able to find and return the cash to me . She is a very helpful and caring person . Thank you once again Yvonne

Thank you Yvonne at Public Storage on Hemsted for all of your speedy help and great customer service. The way you assisted me and also assured me of some services i wasn't aware of . So when I need your company again. I will make sure to tell my friends and associates I will be back. Alhamdulillah!! 🙂🙂🙂🙂💜

Ms. Yvonne is absolutely amazing. Her support and knowledge in preparation and during my state to state relocation was tip notch. Even when we ran into an issue with the moving transportation service, she stepped in and pre-arranged all that was needed at the storage facility. I could not be more grateful and would tell others over and over again to choose this location simply because of Ms. Yvonne. The owner of the site should also receive kudos given they approved Ms. Yvonne's specific request. Grateful for all that were involved.

Yvonne was very professional and helpful. Came to my rescue at Hempstead hwy location. Yay for Yvonne.

Yvonne was a big help. Offered to help move boxes, knowledgeable, gave helpful recommendations. Thanks Yvonne!

I am a first time user of public storage. My experience at Public Storage has been a positive one. This facility is kept clean, safe and everything is secured. Ms. Yvonne, the location manager, was very professional with me as well as with other customers who stopped in while I was there. She patiently answered all of my questions and provided me with helpful moving tips as well. Because of Ms. Yvonne’s professionalism and the way she smoothly runs this facility, I highly recommend it to other future customers.

Yvonne was very quick and informative about my unit and very friendly even though this is not my storage facility I will be returning to make payments here again to receive the best service.

I’d like to start of by saying when a person goes over and beyond for you, you stop what you’re doing and give the name to the lord and give a review. Yvonne Benton is amazing. Since I’ve been in Texas I only met two people that did selfless acts, assuring there client is happy. I dropped my cell phone down the elevator shaft while moving,amoungst being sick and regular day travesties. I end up having a panic attack, Miss Yvonne prayed with me kept me aligned and had the paramedics help me out when she realized her company can only do so much. Now the paramedics went above and beyond taking my vitals and with the help of Miss Yvonne saved my phone hours later,and well beyond end of day. I felt alone in a time where I felt defeated she said GOD will continue to test my faith- stay strong . I feel as though now she is my big sister- and a Public storage Angel. Where everyone said there’s nothing they can do she Showed me what she can do. Public storage is lucky to have Miss Benton. Forever grateful 🌸

I love the Hempstead location! I would give 6 stars if it was possible. It’s very clean and a nice facility. I was most impressed and well satisfied with the service Yvonne gave me. She expedited my reservation and was very friendly and helpful! I’m so happy and feel secure for choosing this location to store my personal belongings.

Mrs. Yvonne was very kind, courteous and professional throughout my whole stay. Mrs. Yvonne was very helpful during my check in process it went smooth. I definitely recommend this storage and Mrs. Yvonne customer service.

I’ve been storing my things at Public Storage for the past couple yrs. Was at the one on 290 before moving to this one on Hempstead and I have no complaints!! The only reason I moved our things from 290 -Hempstead was bcz this one is climate controlled and our stuff will be safer and hopefully not fall apart due to weather! The facility is brand new or just looks New it’s clean they keep it locked up and secure I always feel safe when I’m there! Oh ya and they have a few platform dolly’s for us to use when we need!!! It’s great!!! And even more importantly and amazing THE PRICES ARE AMAZING!!!!!!! I don’t feel like I’m wasting my money! The people that wk there are pretty great too! I’m happy!

Shout out to Mrs. Yvonne!! She help us out tremendously!!

Very nice and competent, lady Ms. Yvonne Benton...Deserves a raise. YAAAYYY🥲😍😘

This location is the best! Ms.Yvonne went out her way to help me rent my storage unit and was nice also very informative on questions I asked. Property clean and nice!

I went around looking for a storage. At this facility there was several storage. Yvonne was very professional and helpful as in to choose the right size, low cost and convenient storage. She went extra mile in helping to go through online process for our reservation. Just visit the storage, you will not be disappointed.

Yvonne is a great help she really made my first time a breeze. Thank you so much

There was a little technical difficulties. But Yvonne was so helpful, she was very patient with the whole process. I really appreciate everything she did for me, very professional!

Awesome staff. Yvonne went above and beyond to help out with my situation. Love the way she handled everything no hassle at all. Very professional

Yvonne you where very helpful with my move in also thanks for helping me down load the PS App

Vicki was very helpful and professional I would gladly give her 10 stars.

Vicki was really helpful in me renting my space today. Thank you !!!!

Ms Vicky helped me out!!!

Christina was so sweet she helped me with my space.

If I could give it zero stars i would….13300 Hempstead Rd, Houston, TX 77040. Today ( 1:25 pm) November 20, 2021 I arrived at the storage alone with my son with three boxes of which one was quite heavy, I asked the lady at the counter to please help me with a car to transport these boxes by elevator to what She replied VERY RUDE that she was at her lunch hour and that I had to wait until 1:45 to see if she could help me and she also informed me that they only had TWO cars. How can they respond to the client of that form? It is because of us that they receive a salary. The only friendly staff in that public storage is Miss Elizabeth the other ladies are rude and grumpy. VERY BAD ATTENTION. Too bad they have employees of that class, I will look for another storage with more HUMAN and RESPECTFUL staff

Thank you for helping rent Elizabeth great service for taking your time.

Clean and safe

gracias por agudarme Elizabeth y explicarme los precios

Process was very fast and smoothly. Needed a small unit asap. Called, told them the size that i needed and payed in person. All done and quick! Was able to get it that same day. Very satisfied with customer service too. They do let you borrow a cart for convenience and at no cost. Only thing that sucked was that I had like 10 bags and there was None of them available So you have to be there early if you need one.

Excelente Customer Service from Elizabeth I would have to say she deserves more then a 5 star. Thumbs Up!

Absolutely nice clean storage facility Elizabeth has been very kind I would have to give her a 10+ easier way to rent was from my phone it was easy peasy.

Elizabeth gave us great service!!! Storage is clean and has ac !

This Public Storage is great and it’s SUPER CLEAN, even the bathrooms. I recently moved from Indianapolis to Houston and need a larger storage until my home was ready. Yvonne (don’t remember her last name) was the BEST!! Her system was down but she worked w/me to get the best deal on a larger storage for my items. She was very patient and kind thru the whole situation. She was friendly and she even checked on me while I was moving my items into storage to see if everything was ok and to my standards. GREAT CUSTOMER SERVICE!!

Excellent customer service by Yvonne and Elizabeth!!

Excellent service was provided.

There very professional I was having a issue with my 🔑 Elizabeth helped me I recommend to come make a business with them!!!! The employers are very professional 👍👍👍👍

Price: A++ Safety: A Service: A I think this place is priced great. The service has been excellent. I booked online and never had a problem. The app does not work as expected to be able to access the property but my code works. It can be tedious to enter my code every time to enter the building and the elevator but it does make me feel safer. My only two complaints are that they need more pushcarts and if you sign up online they say you can use your own lock but the office still forces you to buy theirs.

Perfect for what I needed. The property manager is so nice!

Kaylin was wonderful - friendly, helpful and made our move-in experience much easier.

This property is clean and the staff or efficient I had an especially good experience with a staff member named Kaylin. She was friendly understanding and very professional. I would recommend this location to anybody needing a safe friendly storage environment.

Kaylin was very nice and patient went out her way to show me a space to make sure it was the correct size i needed... Thank you Kaylin

One of the nicest public storage buildings in the area. Prices are reasonable (make sure to read the fine print for extra fees or possible future charges), buildings kept clean, and management hasn't Givin me any issues. My only disappointment is that they don't allow access 24/7 or at least be open longer then 6pm. Overall i would recommend this place for storage for anyone who needs climate control and doesn't mind the operation hours.

Kaylin was a great help she was very patient even in the mist of everything that was going on at the that property.. she was very professional I recommend her anytime

Property Manager Kaylin was extremely helpful with my storage needs. She was extremely knowledgeable, professional, polite, and took the time to answer my questions. Should you need storage space, ask for Kaylin, she will help you out.

I would recommend to rent at this facility Lizzie was very sweet and answered all my questions I had. 5 stars a Must! Outstanding.

Fast and SUPER Professional service! I am so impressed! Thank you for the amazing service, Yvonne!

Elijah was very professional and helpful. He answered all my questions and made the process a pleasant experience. Elizabeth was very professional, helpful, and conderate when I moved out of the unit.

Storage unit was easy to reserve online and Kaylin, in the office, was helpful with additional needs.

Mil gracias por ayudarme Elizabeth recomiendo que renten aqui com ella

Great service always helping me with my storage needs Lizzie always on top of it!!

Thanks a lot Kaylin for such a nice deal and explaining the entire process so clearly. Keep up the good work!!!

I hate it u need gate code for everything bad parking small space

Kaylin helped alot and made it a pleasant experiance.

Good service Elizabeth helped me with the online process amazing experience give her the best! God bless

This is a very nice new facility conveniently located close to home with a very good staff who were helpful, accommodating and expediting for my move into storage. They are Cristina, Kaylin and Elizabeth ~ a great team eager to assist with all questions and concerns! Thank you!

Thanks for helping with the storage information. I look foward to getting a unit this weekend

This facility is very nice, Christina was great help and very friendly. Cant wait to move in it's super secure

Cristina was so pleasant and easy to get set up!

Cristina was of great help! I highly recommend public storage. Ask for Cristina😊

Christina is excellent customer service customers excellent

Todo fue excelente Gracias por tu Ayuda Elizabeth

Cristina and Elizabeth are awesome. They are very professional and customer service driven. So happy I chose Public Storage. It is nice and clean and secure. I feel at ease storing my items at this location.

Very professional! Incredible customer service by Christina! She is so helpful, kind and courteous. Highly recommend this secure location and will refer to all family, friends and clients. Holly Morton, Real Estate Agent and Jerrel Hammonds, Contractor

What a great experience! Location: The facility has a long driveway into the storage area is gate a one way gate secure by a unique code. You use the same code to exit the gate, also to enter it twice into the building. First one is into the actual building by sliding doors, and the second one is to enter the storage hallways. So It would be safe to say the facility is secured. It is a newer facility aswell so it isn't gunky, dirty, flickering lights like many other storage areas Rental: 1st month advisement is at $1 BUT there is an admin fee (aka move in fee) for $24. You'll need a renters insurance you use from your own home or get one through PublicStorage for an addition $15/month every month.You'll also need to purchase a special public storage lock or use your own PUBLIC storage lock if you have already been with PS. The lock is $20 plus tax. And the regular price of each unit depends on the size you pick Customer service: CS was spot on. All of my questions were answered, even the smaller dumb questions. They have a smile on their faces, delivering A+ friendly service. They don't hesitate to help you with anything. 5/5 Would DEFINITELY recommend

This is a good location. Very secure. You have to enter a code to get in the gate, the building and elevator. The facility is very clean with tons of storages. They all have built in locks with an option to add two more. The storages have controlled climate. It won’t get super cold or super hot. The only downside about this location, you are only able to visit the storage during business hours. This can be an inconvenience if you need to get something outside of those hours. Also, when exiting you have to enter the gate code as well.

Elizabeth has always been here to help me since the other property this is why I'm renting here today because the way she is her personality in helping customers

What can I say Elizabeth in the front office was helpful a plus for her She explain everything to my mom is spanish. My mom was pleased with her service

I think one of the cleanest storage units I've seen :)

Great experience, Cristina is great!

This is my first time renting a storage unit and Elizabeth was very helpful and friendly. Thank you.

Gracias por su ayuda Elizabeth

Clean facility I highly recommend anyone who needs a climate control storage to rent here with Lizzie.

All of the Ladies that work her are very nice and helpful.

Buen servicio

Great service Lizzie was very helpful

Very clean facility Great Service Elizabeth was awesome!

Nice property love how secure it is the gate hours work for me I rate the store a 10+ Friendly staff Elizabeth and Christina. If you need to rent a storage come rent here climate control units

Me gusta que Elizabeth me ayuda cuando llego a la propiedad siempre amable la muchacha la propiedad esta bien amplio y limpio

stuff was stolen out of my unit 1147. Please pay more at other storage it's not worth it!

This place is new, nice and clean. Very maintained by staff. The staff are friendly v ery helpful.

Service from both cristina and Elizabeth was fantastic.

I have to say Elizabeth was phenomenal she took her time to help me and answer all my questions. Great facility to rent I give her a 10 plus 👍

Amazing security! Climate controlled. Available dollies. Large elevators.

Clean and secure, the hours might be limited compared to others but right now they have some great great specials!

I can’t say enough words befitting of my gratitude and satisfaction to the team at the Hempstead location. They are very friendly, very knowledgeable and will go above and beyond to make sure you get all you need from storage. They tailor your experience so much so that it should be called PERSONAL STORAGE. They are AWESOME!!

Nice propertyy Lizzie in the front Office help me and answer all my questions friendly and very helpful!

Let me tell ya, it doesn't matter if your in North Pole. If you have an account with Public Storage, than you have a family that you can always count on to make sure that you are well provided for, where ever and when ever works best for you. Christina, at the Hempstead location, I personally want to say thank you to you! Thank you for being so kind, caring, and concerned for me when I dont even know how to feel it for myself at times. Public Storage knew exactly what they were doing when they burned you. Thank you thank you you and Public Storage are the best!!!

Cristina help answer all my questions relating to the units. Elizabeth also provided some great ideas on how to properly store my stuff in order to keep them in tip-top condition.

Elizabeth and Cristina were friendly and very helpful!

Buen servicio Elisabeth me atendió

Great facility wonderful staff Cristina and Elizabeth I give them a 10 on customer service.

Clean facility , nice friendly staff .

Service is great, always clean, and there’s almost always carts, only problems is hours.

Two pretty negative experiences trying to get a unit set up here. Decided to go elsewhere.

Very clean and nice location.

It was a great storage experience with Sedonja and Elizabet. 10 stars for them.

Sedonia was knowledge, courteous and very kind. Very clean facility. Great pricing for the sizes available.

Stephanie was at the front desk when we arrived there, she was really attentive and nice and provided excellent service. So far have no complaints about the unit. Highly recommend.

Sedonia was very patient and helpful and made sure we were well taken care of and had the best possible experience!

Sedonia was extremely helpful. She did all she could to ease our extreme disappointment with the bait and switch done with our online reservation. Althought the "Call Center" reseved units, locations and prices, those were not available when we arrived on move in day. Pian in the A$$

SEDONIA WAS AMAZING!!!!!! 10 stars for her 😁😁😁 I was honestly being rude and impatient with her over the phone, BUT she kept her cool! And when I went into the store she just blew me away. She is so sweet, funny, and has excellent customer service skills. It's oubiously not a big deal going to rent a storage unit, but she truly made the experience unforgettable. She deserves a raise 😉

They have a really good district manager. And their staff here is amazing. Good place

Mrs Sedonia was truly helpful and patient.

I'm did contrat space, Karina help me up whin exelent work

Excellent services

Sedonia was very helpful!

Great services.

Katina was great

Update: I got another storage unit here since my last time 2016. The new building is much cleaner with ac units. They have great assistance at the front and, I was able to purchase the boxes I needed.

Sedonia was very helpful and friendly during this morning helping me with chosing my storage unit. Very clean and professional location.

Nice quick and easy

Great service from Katina and staff.

This facility looks very clean and secure

Mrs. Sedonia, was very thorough with her explanations, slow and precise for us older people.

Sedona & katina was really amazing & very helpful on getting me settled in my unit and understanding my price breakdown

Had an easy process ! Totally recommend

Great service from Sedonia.

Very great service! Sedonia thank you very much, so nice and helpful.

Awesome service from Katina

Katina was very helpful. Also what a great facility very well maintained

Excellent experience signing up with Sedonia. Process was quick, efficient and smooth. She explained everything clearly and I was signed up in about 20 minutes start to finish. Thank you!

I'm from out of town an thought the move was going to be horrible but I got the the public storage at 13300 Hempstead hwy and the young lady greeted me with the biggest smile I've seen sense I been in Houston. Her and my wife were talking and feeling out paper work Ms. Katina answered all our questions with a smile even the dumb ones. Katina keep up the good work and you guys have a blessed holiday.

Really Nicea People And Good Service

Very nice new facility easy to find location. Katina and Sedonia at the front desk are very helpful and knowledgeable. I highly recommend if you're looking for a safe, secure, clean, well staffed facility to store your belongings.

Great clean and new storage place, just wish the hours were a little better. 9:30am to 6pm during weekdays only leaves me an hour to get stuff once off work.

Travis was very friendly and helpful and explained every detail

Did a good Job

Chris did an awesome job. Very friendly and great customer service.

La muchata muy exelente persona nos atendio muy bien nos gusto

The place is new and nice. Friendly staff. Very secure location.

Exelente service and nice location

Its was supposed to be climate controlled but my couch and clothes got mold all over them and the insurance dosen't cover mold

Nice place. Katina is awesome!

Katina was great help . Amazing service

Katina! She was amazing hands down best customer service! Great deal too!

Katina was very detailed & very patient!! Thank you!!

Great customer service and nice place.

Great clean place and superb customer service!!! The only place to go! Thanks P.S. Katina is extremely helpful!!!

Katina was very helpful and proffesional. Got us taken care of in a very fast and efficient manner! I reccomend to anyone looking.

Brand new and very clean. Travis was very courteous, showed me around the complex, and answered all the questions I had. Definitely give this place a shot for your storage needs!

Muy bueno, really good

Staff is extremely nice and helpful! Travis and Katina are the best, made me feel very comfortable about choosing this storage location. Would definitely recommend!!!

The customer service and experience was fantastic!

Awesome experience

Nice new facility. Great customer service.

Friendly and helpful staff and great deal on storage room. Clean and secure.

Awesome service

Travis was very polite and the storage is clean

Had great service with Katina

Good service from Deandra and Katina

She was very good

Katina was very friendly and helpful! Helped me find the unit I needed and at a great price.

Excellent

Great service

Katina was great at providing the upmost professional service.

Katina very helpful and excellent customer service

Katrina, she is very professional and with excellent service

All great and easy !

The staff was extremely nice and provided exceptional customer service. Thanks Travis

Travis was very helpful and knowledgeable. Great rates as well!

Staff is very nice and personable. They were able to inform me on any question I had. The pricing was really good too. Brand new facility so storage units were new and clean. Security is also very tight so I don’t have to worry about my things getting stolen or damaged.

Mrs. Ruth was very professional and friendly. I highly recommend coming here to rent a storage space.

Great costumer service ..nice lady that helped us out Ruth😃

Nice facility and great people 👍 wish I didn't have to pay $20 for a lock but Ruth made the experience worth it.🙂

Was super quick and easy and the price was right

I enjoyed the detailed information that Mrs. Ruth gave us.

Wonderful Service. Thank you Travis

Ruth and Travis were wonderful! Highly recommend!

Ruth & the team over at public storage did a great job of accommodating me with lock replacement. The communication was excellent & willing to provide expedited service when needed at such short notice! I’ve used public storage over the years and this store is my favorite! Check them out!

Un excelente servicio, un local muy limpio y amplio, y señora Ruth es una excelente empleada...

Great service!

Great service quick and easy

Unbelievable customer service... Michael went out of his way to help with moving issues.

Place is like Fort Knox. You should not have a problem here. Michael gave a full tour of the place. Good job.

Elizabeth was the salesperson that greeted me With exceptional customer service ,very detail oriented ,and very polite.Everyone should go to this location very Professional service.

Easy to find and quality service representatives.

Great experience with Ruth super fast and nice.

Managers Travis & Ruth provides top notch customer service & are very knowledgeable. I highly recommend this new location - you won’t be disappointed!

Michael Mgr and Ruth provided great customer service. I highly recommend this location!

Great and awesome service.

Property is very clean and new ,great customer service

Michael and Ruth provided outstanding customer service. I highly recommend this location!

Great customer service

Good Company Service

Travis was very well prepared and organized for my reservation appointment today. He was very professional, polite, informative and helpful. I was on my lunch hour and he made everything run so smoothly. He made my experience selecting my storage a pleasant one. Thank you Travis!

Micheal and Travis are professional and helpful in the process.

I would highly recommend this location they’re very professional Lizzie was very helpful and answered all my questions it was in and out of there quickly ❤️❤️❤️

Brand new place. Very clean and nice staff.

Wonderful customer service Christina

Elizabeth helped me find a unit else where thanks for your time.

I can't remember who helped me when I went in a couple months ago, but they're super friendly & helpful.

I went into public storage on hempstead looking to rent a unit,not knowing this location had experience a flood.The employee Elizabeth was very nice and very helpful even though she was experiencing negative feedback from customers that unfortunatily were affected by the flood.Elizabeth was able to help me find another location that had storage available at a reasonable price. Thank you Elizabeth for all your time & help.

Flooded out, their insurance is not going to pay...worthless

Awful place. All my stuff is ruined because of flooding

Wish I could give 0 stars and 2 thumbs down!!!! This place is a huge disappointment! Purchased an indoor unit today and was given an access code to the building door THAT DIDN'T WORK!Not to mention I had paid movers and a rental truck out to help. Called customer service and was told nothing could be done until tomorrow which is a bigger inconvenience because Im moving out of town tomorrow!!!! I dont recommend this company! AT ALL!!! They could careless about their customers.

Mucha seguridad y confianza en dejar cualquier tipo de cosas

The place is great. Staff is very friendl

I'm so happy because I got the best customer service at this public storage here at Hempstead. Elizabeth was an awesome person to help me with everything I needed here. So if you need any help in getting a storage come over here. She gives a great customer service here.

Great Service Thanks for the Help Liz

I have had no problem with this property Elizabeth at the front office has great customer service bilingual a Plus not so many people speak spanish I give her 10stars

Gracias por esperar a las 6pm para rentar el parqueo elizabeth

Siempre attente cuando vengo a Pagar Elisabeth la muchacha en la oficina

Gracias Elizabeth por tu ayuda!!!!!!

Thanks for the Info Jack and Elizabeth

Elizabeth was such a great help I love how she is very helpful always smiling. Have a nice day

The customer service was awesome!

:-) bien servicio

overpriced and storage units are not clean. insulation on interior roof falls on your things u have in storage.

Jack me explico todo bien del storage también Elizabeth me ayudó gracias

Elizabeth & Danisha were awesome!!! Place looks very secure. Awesome prices too 🙄

Gracias por tu ayuda Elizabeth

Jack at location 25615 was very professional

Awesome job Elizabeth!!!

Nallely was very informative of equipment and every question I had for her. She was able to find me a unit that suited my needs..very positive attitude over the phone and in person

Nallely thank you for finding me a good unit for a reasonable prize...

Nallely contestó todas mis preguntas. Me ayudó a encontrar la mejor unidad al mejor precio. Gracias por tu atención!

Jack was extremely helpful and knowledgeable. The entire sign-up process was smooth and handled without any issues.

Jack did a very nice job finding out what my needs are and getting me the right storage space . Customer service was great.

Thanks for your help ms.elizabeth nice young lady.

Nunca e te nido ni un problema gracias al servicio al cliente de Elizabeth.

This is a great facility. I would recommend any there. Terri was amazing and very helpful. She made sure I had everything I needed and took her time helping me.. Great Job Terri

Terri at the front desk provided exceptional customer service!!! We need more customer service professional like her!!!

Customer service was amazing Terri was very helpful and kind i would recommend coming to this storage to everyone and anyone who needs it.

Never open on time! Gate always malfunctions! Never answer phone! Commercials state power and light in EVERY UNIT! BULL!!!!! HORRIBLE HORRIBLE employees and district manager never returns a call!

excelente Elisabeth

Gracias por tu ayuda Elizabeth en hempstead

Elizabeth gracias por tu atencion eres muy amable en tu trabajo

Came to ask a few question Manager Elizabeth was helpful such a sweetheart.

Very good customer service Elizabeth explain every question I had Thank you.

Gracias por tu ayuda Elisabeth el espacio es perfecto y tambien el precio

Thank you so much Elizabeth Great service. Keep up the good work

Lizzie is awesome!

Elizabeth and bebe are great. I highly recommend public sorage to anyone

Alexandria, gave excellent customer service today that is lacking in so many companies today. She was attentive and understanding about my recent issues I have recently experienced. She promptly fulfilled a request that I made earlier and called me back to confirm that it had been resolved. Way to go Alexandria!

My experience with Juanita was awesome will recommend to friends thank you Juanita

Came to do a transfer with Juanita she showed me parking space she is always smiling and friendly she make you feel like welcomed will recommend to friends like that she can speak Spanish thank you juanita

came to Hempstead and Juan ira recommended long point because of climate cobtrol thank junta for talking the time and explained the process

went to public storage to get parking space and juanita was so helpful and nice she explanied the process of rented a space wil difintly wil recomed juanita to my friends

I had a wonderful. Experience. Elebeth helped us ...

Juanita siempre bien amable me llama a tiempo para ser el pago el primero del mes buen servicio al cliente gracias a las dos elisabeth

came to the public storage was greeted very friendly by store manager Juanita and her relief manager liz a sister me with great hostility grate place to rent your storage top cuality locks grate location

Juanita was very helpful and nice had a nice smile made my moving easy thanks juanita

Juanita es la mejor voy a recomendar este local gracias juanita

Awesome service from Juanita and her wonderful staff! Praise God! :-)

I went to the facitly and I was greeded by juantia and lizze they we so nice and helpful made my move in so easy and fast answer all questions will recommend this location to friends

Went to Hempstead location I was greeted by Juanita I was asking question about renting a unit she asked me question what I was storing she took me and showed me 2 different sizes she answed all my questions thank you juanita for your great customer se rvice

I rented a unit with Juanita she was so helpfull and my my move in so easy the patience she had with this old lady was awesome she has a soft personality and was smiling the whole time I will definitely recommend the facility specially to come see Juanita

Juanita is awesome!!! She was very helpful

Wonderful service Chanee' makes you feel welcome and as part of a family. thank you. Highly recommended

This is nice and very secure. The rep. was very friendly and helpful

Juanita was great with fast and friendly service.

If you wish to get rid of your items, then this is the place to store your valuables.... Last year, the company decided to replace the doors with their version of locks. During the changing of the locks/the employees or whoever was working on the doors, apparently decided to go shopping! We had insurance but they denied us since it wasn't physically broken into! Anthony, who is all talk but no action plus you can barely understand him, is full of crap! He never resolved the issue and Roger, the lazy District Manager didn't help much, so there's your customer service. I'm still mad that they didn't compensate our losses (TV, golf clubs, etc) Public Storage really means public shopping for their employees! BTW, they then installed cameras, but they don't work, since they tried to break into our unit again. These dumb asses thought they could steal again! Not sure what happened to the footage if cameras are suppose to be installed. Wouldn't let me see the crime in action. Beware if I were you! This place is GHETTO!!

Juanita always gives great service very polite and understanding

Juanita was so nice!! She had excellent customer service skills that assisted us in a professional, organized, time effective way. She provided us with special offers to save us some money that other locations on magnum and Bingle did not provide us with. She made us feel so comfortable! I would recommend this location over any.

She gave Good customer service & real friendly.

Great place. Juanita very helpful great customer service

I rented unit 256 with Juanita she was nice and knowledgeable and informative she had great customer service will tell friends and family

Horrible customer service!!! I signed up online for a 10x20 for $94 per month. I was not shown the unit prior to moving in. The day of my move, when my movers opened the unit, we discovered that it was not a 10x20 but a 10x15. I went to the office to complain but was told that there were no 10x20 units available. I was also told that they discovered that a couple of their units were mislabeled in their system and they had to take care of that but today there was nothing they could do but offer me the smaller unit. Well since I was paying my movers by the hour, I had no choice but to use the unit that was assigned to me. So I called in the next day to inquire about a reduced rate since I hadn't gotten what I requested and Juanita told me that she would contact her manager and get back with me. After several days of hearing nothing, I called her back to find out what was happening and she informed me that she hadn't heard back from her manager yet. So she gave me his number. I called Mr. Omideyi and after he insulted me by asking me "how do you know you have a 10x15 and not a 10x20" he agreed to reduce the rate to $70. But the very next month, my bill was back at $94. I had to call him again. Several times I tried to call him, but his phone didn't have a voicemail so I couldn't leave a message. By the time I was able to reach him, he basically insinuated that it was my fault that we hadn't spoken because he had not received a message from me by phone or email (I never had his email address). After arguing with me for some time, he finally removed the late fee and gave me the $70 rate. I tried to find a way to speak to his manager, but public storage does not have a true customer service line and no way to reach out with complaints if you need to go over the local manager's head. I called a number and spoke with someone named R.M. Clark who claimed to be Mr. Omideyi's boss. I told him the situation and explained how I had been treated. He apologized and said he would look into the matter. I sent him my original order confirmation email from public storage stating that I requested a 10x20 at $94 per month. After looking into the matter, he told me that the good news was that I was being charged the correct amount for a 10x15 unit. But I told him that I didn't care what his rates were at the time we spoke because at the time I booked the unit, that was the rate for the 10x20 which I did not receive. Needless to say, he did absolutely nothing to help me so I had to pay $94 for the unit the next month. I have been completely dissatisfied with Public Storage from the very first day and am currently paying movers again to move me out of there and into their competitors storage. They could have fixed this problem so easily and I think it is ridiculous how little concern they showed. They clearly have only their interests at heart. Oh, and I forgot to mention that when I went to get something out of my unit, there were roaches everywhere from another unit. I also complained about that and was assured that they would take care of it. I hope I don't have an infestation issue when I move out of there. STAY AWAY FROM PUBLIC STORAGE!!! If you have to use them, make sure to take your tape measure to ensure you get what you are paying for! I personally will never use Public Storage again.

Juanita was very friendly and help me on everything that I needed.

My experience. With public storage was awesome juanita was so nice and answerd all my question that i had my husband got a unit there i liked that she was a spanish speaker she had great attitude and was smiling the hold time. Will recommend publicstorage specially if yall have employees like juanita she was so awesome

Juanita, explained it ALL, taking the stress and worry about the whole experience. she was attentive and very helpful. Will definitely tell of her goodness to others.

Good customer service jaunita

I went into public storage today to inquire about prices and sizes of units and Juanita was very helpful very nice. she answered all my questions I left with no worries. Thank you Juanita and public storage

Juanita Rocks! She took care of me and helped me make sure that all my stuff was there and safe. She helped me keep my kids keepsakes and I appreciate all that she does!

Quick, Professional, and Helpful. Tracie was the property manager. This is my second time using this storage facility..I recommend to all.

I Francisca Mexquitic has been a customer for Public Storage for about two years and been dealing with different customer service employees..But this one here (Juanita) she has been the best...I Have no complains she is very friendly and polite and one thing I really like about her is she always has a smile on her face for customers ....she is very well explained person..Thanks Juanita for your good customer service..Keep up the great job!!!

I went to see about a storage unit and juanita greeted me and was very knowledgeable and showed me a unit asked about what I was storing and showed me a 10x15 which was perfect she also offered me sofa covers and other merchandise but unfortunately I was already packed I would definitely recommend this facility to friends especially well recommend to ask for juanita loved her personality really good customer service

Worst customer service I have every done business with. Rented a unit and found trash all inside. Was not compensated for the dirty unit and was charged more when I moved my items to a different unit. Manager did not call to apologize. He called to make sure he let his point known that I was in the wrong. Do not go to them. Go to Cubesmart. They are award winning in customer service for a reason. Not like these con-artists. The store manager is Juanita and the Regional Manager is Anthony. Both horrible.

Gracias Nallely por ser tan amable.

Tracie and Nallely were great, thanks girls!

Juanita gave great coustmer service

Amazing customer service from Juanita!! Very nice lady, and very social. Would recommend to hire more employees like her : ).

Juanita provided great, fast service

Had a wonderfull experience with juanita wheni went to rent she made it so easy and fast and her smlie made are day well tell friends about great customer service

Juanita took care of all my needs she had a smile on her the whole time a real friendly person offered merchandise but I was all ready packed

Came here to rent unit 323, Juanita showed excellent customer service and was very knowledgable. Would for sure recommend this place!

Junita was very helpful on finding me a unit. The best thing about it was that when I was going to pay for my monthly unit she told me it was half off. Because of the memorial week end.

I love going to Hempstead Public storage customer service is excellent. Great place Thanks Public Storage

Awsome personality , she helped me out fast , it was a pleasyre going in to make my payment

Juanita give me good custmer service had a small the hold time well reommend

Good service

Had the pleasure of meting Chanee during one of my visit to Public Storage. I asked her question after question regarding my account and I was really surprised how calm she was and thoroughly explained each issue and concerns I had. Customer service is definitely 5 star worthy

Excelente servicio y amable, Juanita es la mejor.

Katina is a pleasant young lady. She was very helpful and friendly.

I had a wonderful experience with the very professional lady by the name of Juanita, not only did she help me but it was time to closing and she went above and beyond to make sure I was tooken care of... I definitely recommend you'll to any and everyone.