Love y'all 2 deathb thanks for all your help
Property manager casondra has always been very helpful and respectful. Definitely recommend renting here!
Great service and good customer support!
Casondra Was great, very pleasant and very informative in an in painful way.. Great Job!
Casandra gave me Great customer service , patient and was able to get me in to get a storage unit even before they were about to close
Cassandra was so awesome helping me when I was stuck behind the gate on the property for over an hour. She made me a priority and I appreciate that so much!!
Awesome customer service and fast from Cassandra Very friendly. Highly recommend this location!
Cassandra Is Very Professional
Found Me The Size Unit Needed
The Public Storage Discount
Casondra was a really good help with my move into my storage.
They are the best. The 2 people who helped us were awsome they made my stressful day. Leave with a smile Thankyou
Great service given by Casondra
I don't like how they keep going up on my rent
Casonsra did a beautiful job thanks for the help
I liked very much the attending person in the office, Casondra was very polite & helpful in answering all of my questions and very friendly.
Played my senior citizen mother out her money and wouldn’t give her a refund due to her being hospitalized
Cassandra was amazing as always. absolutely the best experience and my hands down favorite location.
So so very friendly, made making an account easy and answered every question quickly and professionally
Great and safe space to keep your things
I would highly recommend this location! Casondra was a hugeeeeeeee help in answering all my questions and concerns. Her customer service is AMAZING!
New manager Cassondra is amazing and doing really well making the property feel way cleaner, accessible and safe. She also has a great personality!!!
Casondra is very nice and helpful. I couldn't get in and she helped me.
Cosandra is awesome. Deserves a raise
Ms Casondra, was very helpful, kind, and professional. I will be doing business here, not only because of her, but because the prices of a unit is great compared to anything else locally
Ya habi hecho un review ayer cuando fui a la bodega me sentí obligado ah hacer el review porque la señora Casandra me exigió k lo hiciera y la verdad es un pedirlo servicio. Llamaste más tarde. Le pedí me muestras la bodega k ya e rental y see Neko dojo no es necesario te mostraré un vídeo. El peor servicio de bodega
Hi I would like to give a shout-out to this location Casondra rocks.
Casandra helping me set up my unit. I glad her hard work
Everything is all good,thank you.
Just want to let everybody know that cassandra.Cassandra cassandra did an excellent job in welcoming welcoming us, and really just making sure we're pretty well maintained over here.And she's very courteous and very, very nice attitude.And everything I would definitely recommend her.You know, just for any promotion or anything in all she is that good.Sign off jamie lopez
Tina , today was super friendly and exceptionally!!!
I loved Cassandra she was extremely nice and helped me with getting a lower rate with my public storage. Would definitely recommend 🩷💙
Public storage is a great place to store your belongings when you’re moving or just need the extra space, my unit is the perfect size and set up was great. I used the app for the whole process and I love it.
Casondra such a wonderful and very helpful lady. She handled things for me professionally, efficient with a kind heart. Thank you so much
Cassandra is the manager and she had been so kind and always on top of her business. She is very compassionate and very professional in all aspects of her work. She had great communication and people skills she really understands that sometimes things happen and goes above and beyond for her clients. Thank you Cassandra
The manager Cassandra is very kind, and helpful. She’s always willing to help us out, and runs everything smoothly.
Casondra was a great help very knowlegable and also fixed my door hasp
Casondra was SUPER helpful and informative! She made sure I was squared away & had all the information I needed.
Kassandra did amazing job i was surprised because last time i had bad experience with another person there but kassandra did great
Cassandra helped me today! Very respectful and courteous!!!
Cassondra was a good manager she helped me a lot pay my bill for a different location
So today I called the phone number for this store and got sent to a call center. All I wanted was a quote for a 10x10 unit. That is, it.... nothing more, nothing less. TBH I wasn't even going to shop it, I just wanted to know what I was looking at. The conversation that I did not want to have with the call center had me going to the point where I just hung up. Then 30 mins later I found out that I had a reservation for a unit. No, I was not nice on the phone call, but the pushy business practices made me this way and if the staff wasn't so gosh dang pushy maybe they would have found out how "lovely" I am. Hopefully you will do better next time.
Casondra is great manager good person
Awesome service today over the phone, Cassandra was super helpful and went the extra mile to help me with my situation, super grateful thanks
Casondra was awesome very helpful and saved me money
Cassondra was great!!! Very helpful and friendly I will definitely be using this location again and recommending to my friends
Cassandra was very nice and helpful. We had a great experience with the customer service.
Management is great. The phone app is easy to use. The gate always works. The property is very clean.
Big shout out to Casondra!!! She was efficient in helping with my needs and also very professional. 😊
I had a great experience at Public Storage, thanks to Casondra! She was incredibly helpful, friendly, and made the whole process smooth and stress-free. She took the time to answer all my questions and made sure I got exactly what I needed. Excellent customer service—I really appreciate her help!
Casondra is da best pr0perty Mgr we need more people like her her polite her smile
Amazing , cos Andrea was awesome with helping us with everything!! I hope I spelled that right! Highly recommend this location because of her!!!
Kassandra was awesome with information and scheduling!
Ebony was very helpful during our visit yesterday. My aunt needed some additional paperwork to get into her unit and Ebony was very helpful and went above and beyond to help my aunt. We received excellent customer service. Thank you!!!
Good customer service. Cassandra was great and very helpful
The staff was very kind and very HELPFUL
Cassandra was very helpful, I needed to transfer to a bigger unit and she made is easy and quick! Would continue to use this location.
@Casondra was the best receptionist I ever had since I've renting public storage, definitely deserve ⭐️⭐️⭐️⭐️
Came in before they were almost closing i know my bad but ebony help through the process real quick which I'm grateful made the reservation through the phone it happen quick in person and guide me with everything, thank you
Very good visit and she was very helpful and very informative
Casondra was very helpful and she was very respectful to me she explained everything very well
Cosandra was a great help. She was kind, considerate and very knowledgeable.
I like this place only thing is the lighting
Tabitha was great! Thank you so much!
You're a nice person and greeted me with a very open heart and is doing the best thing she can do is y'all courtesy clerk so she do need a raise thank you
Ms.Tabitha is awesome. She was very professional and super helpful when it came to an issue I was having with my unit. Thank you for all your help!
Ms.Ebony was very professional and courteous ,friendly and smiles.She explain everything to me before getting started.And you do everything on a keypad screen. The property is clean inside and out. I'm very pleased with the story that I picked,Ms. Ebony stated if I needed anything to let her,know. I was showed unit and went back to office. I started unpacking ,had good vibes. Hope you have a pleasant experience as well.
I have been renting at this location for a year, I had 2 units. I now rent only 1 and the property workers have stolen some of my tools, lawn mover and my kid's tricycle. I am now filing a police report. Management and workers are the only one who can enter my unit since I did not change the lock. Such a sad and unprofessional experience. I do not recommend this location to anyone.
Ebony was very helpful with assisting me with questions about storing ay the facility and also how the reservation works. She was very helpful and great customer service.
Ebony was on point and professional thank u for helping me out
Ebony was nice and helpful
Because of Tina, I had an amazing experience with this company! The customer service was top-notch, and she exceeded my expectations. I highly recommend Tina to anyone looking for storage and excellent service. She's at 1001 Beach. Thank you Tina
Went in to get a storage unit and Tina was so helpful and made everything so smooth and simple for me. Store was clean and very organized, I would reccomend this location to friends and family.
Ebony did an awesome job and was very thorough. She did it with a smile. Very grateful for her assistance today
Tina was very helpful getting the storage unit best for my needs and at a price I could afford.
I was treated like royalty I can’t remember ever being treated as fairly & every question was answered to my satisfaction.The lady that took care of me today was very professional.I wish there were more like her,she knows her job.And she is a beautiful to the eyes with the best personality I have encountered hands down.You got my business.
Ebony is great wonderful customer service
Tina , today was super friendly and exceptionally!!!
Ms ebony was wonderful made it easy for me. Thank you.
Tina at the 1001 W. Beach street Store was an outstanding service to her employer. She used proper etiquette in a personable, professional manner. Ever time I went to the office to speak with management, she far and beyond was caring in her mannerisms and showed no judgement, like the Saturday girl did. I enjoyed meeting with her and am sorry, will not see her again.
Lawri was amazing, professional and defused me Very rationally! Thanks for employing rational people.
Nobody’s ever on location impossible to contact because they never answer the phone when you call corporate the forward you to the same number that they can’t answer. Incompetence at its finest.
Kristin Collins property manager is the best thanks for your customer service
Kristin Collins was amazing and professional. She is the best property manager ever Thanks for doing such a great job
Kristin thank you so very much everytime i have come up here with issues with payment issues and not understanding all the little fees that jus compound she took the time to explain it and break it down even though she might not have been on duty she is always on point with her tenants and at this point i came up here ready to take my stuff and leave all the hidden compounding fees but when i walked thru the door and seen her she didnt even have to convince me to stay her amazing attitude is exactly why im staying kristin keep doin what ur doin its awesome
Hey ebony was very helpful getting me started with my reservation and how to move in. She had awesome customer service.
The seals between the roof and walls fell off/ out a few years ago. I reported it and the lady said it's supposed to be that way because it's a corrugated roof and it has an overhang( 2 inches maybe?) That does absolutely nothing to keep our driving rain or critters. So rain has ruined several antique etegeres and armoires that we're stored and now have to put out rodent poison to keep them from eating everything else. Pricing started out at a little under $200 as we've the biggest unit. Over the last 3 years it has increased to well over $500! It's not climate controlled and they don't seem to give a damn that it's open to the elements for that price.. DO NOT RENT FROM HERE!!!
My experience was awesome the lady working had good customer service , explained everything so I could understand . Read everything to me and gave me instructions how to get to my storage.
I love the storage spot I have and Jennifer is super nice and is always helpful, I can’t ask for better!
I have a storage here and have had no major problems. Jen is awesome and always willing to help the customers.
Great experience Jennifer the management lady helped me with the gate answered all my questions and was patient with my husband who wanted to see about getting another unit so we would have three at this property. we know we can trust that Jennifer and the rest of the staff are always looking out and keeping the storage is safe and clean!
Front desk is super friendly , store how you supposed to and you won’t get no problems
Property is clean and secure. The property manager Jennifer does an excellent job of ensuring our belongings are safe. She is also very kind and professional. She knows all of the customers by name.
I went with a friend of mine to her storage,and the mgr.lady Jen was very professional in all aspects of Public Storage Co.she respectfully answered some questions I had about possibly filling out an application for employment. Very clean, well kept grounds.Nice! 👍
Clean, safe, and a professional front office. Minus a star because 4 months after signing up I got a rent hike. I thought I’d at least have half a year. Also, they don’t have carts available for moving large items, so you’ll have to bring your own cart or dolly.
On line the same unit I rented a few years back is only $175-250 monthly. So WHY am I being charged... $550 monthly? And there's still gaping holes in the back where the corrugated roof is supposed to meet the wall. I've been telling them this for about 5 years now. DO NOT RENT FROM THIS LOCATION. They don't give a damn about your things just $$$$
Jen was awsome she helped me with great customer service. I left cube smart storage because they have gone up on fees like 4 times in three yrs.
Very bad customer service , don’t recommend. Very hard to get a hold of somebody when you need them. they do not explain things well. Pay late fees.
This place has to change I been there over almost a year and I got broken into once of course I am gonna pay late and pay 78 dollars it's ridiculous rats and mice come on I had to buy my own things to make sure they don't getin my unit this could of got a five star if there was better communication with the property owner and never answer the phone
Kristin was amazing, quick and very professional, and I recommend to anyone who needs a storage. Thank you Kristin!!!!
Araceli was awesome. She stopped what she was doing, helped me upsize my rental. Explained everything and answered all of my questions I had.
The manager Kris was very helpful and was amazing. Awesome attitude and wish more people took their job as serious as she does.
The property managers at Beach are the best . The property was very clean and I will tell my friends to rent here
Kristin Collins is the best ..came in and helped me get everything situation. She is a true problem solver. ❤️ she deserves a promotion 👏 🙌
Extremely helpful staff .
Kristin Collins was extremely helpful. We had difficulty with our unit and Kristin provided a solution. This saves our company time and money. I very highly endorse Kristin as a valued employee of Public Storage. She finds solutions!
Kristin is always kind and happy. She goes out of her way to make the customer experience top notch
Kristin did an awesome job and very informative really knew her stuff, so when get ready I will definitely use her at Public Storage
Had the pleasure of working with Kristin today, she was so kind and understanding with me. I give her customer service skills ⭐️⭐️⭐️⭐️⭐️
This place used to be pretty nice. What happened? Did management change? I went to my storage unit today and noticed homeless/ trespassers living in the aisles of the units. The doors to the vacant units are open, and evidence of them occupying the units. If this continues, i am checking out. There is no telling what you will run into when you open the bay door to your units. Fix it, please.
I've been a customer since 2020 and the rate just keeps increasing i found out recently my rate went up again so I decided to move out. I had a key and when I went to use it it wouldn't work. I went to the office and it was closed, mind you I went at 3pm on a Tuesday and the door says they are open until 6pm. Property manager who lives on property somehow did not show up for work I guess. I called the number on the door, there was no answer, I left a voicemail, no call back. We are now in a new month and rent is now due but I can not get in my unit to vacate and I have called again with no luck of reaching anyone, I left ANOTHER voicemail which Im sure i won't get a call back. The app is not helpful. There is a lot of other issues with this location but i don't have time to go into everything. I just want to get my stuff and be done with this place
Jennifer Robinson the manager is just pure awesome since day one I felt so comfortable and felt so secure with having my items there at Public storage I see how she is throughout the day cuz I'm in and out always doing something for somebody thanks Jennifer. You are appreciated.
Jennifer Robinson the manager has been cool and very helpful. Always there when I need her help.
DO NOT use this location! all of your belongings will be come the mice's belongings. and everything you put into your unit will become covered in feces and mouse urine. DON"T DO IT!
Jenn and Kristina muy bueno gracias
My unit is infested with rats I have so much stuff in here for my candle business that I literally have to throw away thousands of dollars worth of product Do not rent here. Hard to get in touch with anyone. Horrible customer service.
Very bad rat problem had my stuff in there for a month and my kids toys got tore up and alot of my belongings have rat feces all over them I am very unsatisfied with paying so much for a place that’s supposed to keep my stuff safe and undamaged. I wouldn’t recommend anyone to use this place to store your stuff.
I’m in customer service myself and help people through difficulties every day and I had a great experience today with Celeste.
Extremely rude and unprofessional. Would never deal with this location again
A lot of my property was ruined by rat urine and feces and we found the carcass when we were emptying as well. It smelled terrible and the area where my unit was the lights never worked. The entire time we worked in the unit we had to use our phones for lights. With the raises in the rent I would have thought there would be some form of pest control.
So far so good. No problems here
Kathy is the lady at the front desk. I was stressed out and in a hurry. This women was nothing less but amazing. She was straight forward, very kind, and her customer service was a 10/10. highly recommend her buisness. She absolutely gets a 5 star rating
This entire place smells like urine. This a public service announcement for anyone thinking of storing their personal belongings here- Don do it! They don’t give refunds and they know this place is infested with rats.
Rented a parking spot for an rv online. When we got there, no possible way we could turn the corner to where the spot was at pulling that rv. Nobody could, even if it was just a pop-up. They were supposed to refund our money but its been almost 3 weeks and still dont have the refund.
Great service thanks Kathy
Yeah Kathy was great late on my payment because of an autograph issue she called me up take care of it right away. I would refer this place to my friends and family
Kathy was great helping me
Love renting here Kathy is awesome
I don't rent at this lication...but i love kathy and come here every moonth
great service thanks kathy
Best service you will ever receive and great prices!
Extremely disappointed in this location! After collecting our rent we were notified they were going to do renovations and we would need to move out of two large units….. Absolutely no help between sites that were recommended we were actually met with irritation at another location that just didn’t want to even help.
I understand needing to update the facilities but this was poorly handled and have left so many customers angry, stressed and out a lot of money trying to vacate.
Great service thanks kathy
Kathy got me a perfect space
I wish I could give 0 stars. I moved my items into this unit during the pandemic. I found out that I was paying for a rat infested unit for a year. I told the manager and her response was “they are more scared of you then you are of them. I used to have a rat issue growing up and we used peppermint oil.” She did not apologize at all but gaslighted me. Not only that but my items were also damaged from their sprinkler system. I had to completely handle the situation in my own. I paid for my rat infested storage room for months after finding out because I didn’t have a way to move big items in the unit. The manager told me they were aware of the issue but no one informed me. The office offered no assistance or any type of cleaning service. Not even a simple apology. I was not able to move my items due to financial difficulties so I had to continue to pay. They only covered one month of storage fees and shortly after increased the pricing by $50. They didn’t help me clear out the unit or hire anyone. I was told they “aren’t allowed to touch my items”. Even after I was able to remove the items to assess the damage the manager walked to my unit to tell me everything had to be removed or I would be charged. Yeah, you heard right charged extra because of their disgusting property having a rat infestation. Everything was on me. I had to throw away all of my valuable belongings. The claim process is very slow and is currently still pending after 10 months. All of that to say DO NOT MOVE HERE!! They will not warn you of any issues. I even had someone try to move into the unit next to mine. Once I let her take a look at my fece and urine soaked unit she grabbed her items and left the facility QUICKLY please take my word for it if the pictures don’t tell you enough.
I want to thank you to Ms. Daisy! She was a big help in finding my storage space and showing me around the storage facility.
Kathy was really amazing. I recommend you ask for her every time
Great service thanks Kathy
Walter in got a gratis unit forma kathy
Easy experience, friendly staff and Kathy was helpful in getting my unit set up and friendly during it. Would recommend to anyone looking for a unit!
This storage facility is very unprofessional. Our unit was broken into and robbed, and we weren't notified the day of. The receptionist is almost never in the office and has not helped at all with this situation.
I regret my decision entering into a storage agreement with this business and would recommend against others doing so.
Kathy is really good at her job. Clean awesome place to rent a storage. Conveniently located also
Love Kathy keep coming back
Kathy got my dad perfect unit
Kathy was very great and helpful she help us pick the right storage unit for us we highly recommended her.
We finally were able to empty our storage unit at Public Storage after a number of years storing a couple of our deceased relatives. The staff are helpful and cordial. Thank you, Public Storage, for storing our stuff until we were able to bring it all home!
Extremely helpful when I set it up and helpful when I lost my key. Would 100% recommend.
Kathy is so nice and courteous! The facilities are always clean and kept well! Which is something to say for any storage company!
Kathy was great. Got unit and help me protect