Steven was incredibly helpful getting our new units setup. Very professional and knowledgeable!!
Just got my first rental today and Stephen did great! He walked me through and explained the whole process which made everything a smoother process. Had many questions but all well answered! Thank you to Stephen!
Lisa was so helpful getting a last minute storage unit! Thank you!!
Clean and great climate control
Stephen is amazing! He is so very helpful and always willing to help out with any issue or question I may have at the time!!
Clean place and professional staff
Stephen was very informative and helpful with any and all questions regarding our storage unit. We are so happy to be in business with you.
50% rent increase after just a few months. Total scam. Bait and switch. Liars and crooks. Trash company.
Stephen was amazing. He made the process simple, easy and convenient. He is very thorough and I felt like I understood the details of the rental completely.
Stephen was super helpful and kind to me when I was in looking for some items in my storage unit.
Stephen has been an absolute blessing for me. I’ve been a longtime storage customer & Stephen has exceptionally helped me with every need I’ve had!!!
Stephen was amazing!! Super helpful and informative! Definitely recommend renting a unit here
I really like Stephen, he's great. Concerned about rates, though.
Stephen at the Benbrook storage does a wonderful job.
Convenient, friendly and helpful service
Stephen O'Brien really helped me in a jamb this past Friday. I had set up a trip back to Benbrook to clear out our warehouse and had scheduled a U-Haul Truck and someone to help me load our stuff. However, the plane I booked out of Jacksonville, FL, with American Airlines kept getting rescheduled until late in the afternoon, when they cancelled it completely. I was unable to keep the truck or the help I was going to have to load it. However, Stephen made sure to cancel the move-out order and that we kept the warehouse until I could schedule another trip in to DFW. He is a pleasure to work with!!! Thank you Stephen for making sure my day did not turn into a total loss.
Clean. Very competent friendly staff.
David Warren and his crew were kind, helpful, and professional. Definitely recommend these gentlemen for any of your moving needs. Thank you for your help!
Beware, they will quote you a price and then 3 months later they will tell you the price is going up $50. I should have read the reviews before I rented a storage here. I will be moving my stuff out of this place very soon. Also find it funny they only respond to the positive reviews and have nothing to say about the several reviews regarding price raise. Horrible company, I wonder if it's like this at every Public Storage. I'm definitely going to do my research.
Good customer service(?)
Great price has become outrageous (more than tripled over a few years)
Very easy to deal with
Absolutely a horrible company. After only 5 months of renting a unit they raised the rent by almost 30%, from $305 to $388. If I were a new customer I would only pay $239 for the same sized unit. So now they will lose someone who was willing to pay $305 and have to rent it for less money to someone else, bad business model. I used to rent at a Public Storage and after 2 years the rent only rose 8%, even though it is not close to me I will be going back to a Public Storage.
Simply self has been the best! I would highly recommend to anyone who is looking for a storage unit. Stephen is also been so helpful through the whole way! (:
Stephen and Anna are always courteous and professional, eager to answer any questions. The facility is always clean. We’ve used storage facilities of all kinds, but the Benbrook Simply Self Storage is by far the best.
I can only share after being there to get another storage unit, but I'm already more impressed by this location's really helpful and friendly staff, the organization of the space, the cleanliness, the safety, and the ease of getting to my unit. I believe this is going to be a much more pleasant experience than my time with Public Storage.
Excellent customer service provided by Stephen! I worked with him throughout my entire time with simply self storage. He made the whole process effortless and simple. I enjoyed using this service and would highly recommend this facility/ location, especially due to Stephen and his team. Thank you.
Clean facility, easy rental process. I would recommend this place to everyone I know.
Staff very helpful and friendly. Very clean facility. I am more than impressed.
clean place, great customer service, and safe to leave your belongings in storage.
The facility was nice, clean and well lit. I am glad I decided to store my things at this location.
Friendly and very helpful.
Great storage! I love it and perfect gate hours!
Great experience. Hospitable, knowledgeable and efficient. Made returning a breeze.
Miss Jane was so sweet and helpful! She was very informative and got everything squared away for me super quickly! She’s the best (and she’s a hoot!)
Great place. Very clean, very easy to access. Stephen is extremely customer oriented, efficient, knowledgeable and pleasant. All of the facility- access keypad, doors, floors, elevator, carts and stairs are clean and functioning as they should.
This is an excellent Self-storage facility. The staff are courteous, professional, and easy to work with... Having had multiple units over the years, I would definitely recommend this particular Simply Self Storage.
Clean facility and office staff is always very knowledgeable
Friendly staff, would recommend
This place isn't awesome because it's so clean and easy to use, which it is. This place is awesome because of the people who work here. From the day I signed up to the day I moved out, every interaction with an employee was extremely pleasant. The price isn't bad either. If you need a storage room, this is the place to go!
I was helped by Jane who was very respectful, kind, and knowledgeable. I would recommend this storage facility to all friends and family.
Jane is a real asset! Helpful, friendly and I will definitely rent here when I’m ready to move!
Saturday the office should be open till 5pm. I when by at 4:20pm, no one there, doors locked.
Why have posted hours, if office going to keep their own hours
Jane was awesome. Made the sign up process super easy.
This is the place to store your things! Secure, indoor and the manager is the person you would pray for to take care of your things! Steven was courteous, efficient, and super helpful. He runs a tight (and spotless) ship, so we're confident all the rules will be followed and we can sleep easy. This is the place you can trust.
Very clean and organized. Thank you Jane for excellent service.
The entry door you enter into (which is an emergency exit) is always locked for exit. This is a fire code violation. I've complained multiple times but it isn't resolved. I took off two stars. One for the inconvenience, and another for the fact when I complained they talked to me like I was crazy and pretended they didn't know anything about it. The lady acted like I had called into some corporate office on the other side of the country when in reality she was in the rental office 20 ft away.
Super helpful and friendly! Jane is awesome!!
Office staff pleasant and helpful.
Cody was so efficient and fast in getting a unit that was best for my needs and helped my movers to make the process even quicker! Defense the place to store your personal belongings if you to!
Staff is very helpful and friendly. Great location with easy access. Very clean and secure. Rented for two years and never had an issue. Would rent again.
I have been with this storage since it first opened and through the transition to Simply Storage. The site is well built. It has a padded elevator and rolling carts. The bathroom is always very clean. The office staff has been friendly and helpful whenever I have needed it. Renee and now Stephen are great at what they do, and super friendly. Stephen keeps the place clean and the doors locked, all while being friendly. I could not ask for more. I have had 5 units. I am down to one, but all have been clean with no rodent issues.
Concerns provides various risk types...
1st: Reserved my unit and paid in full online, not knowing I would be required to be given access in person. A circular lock approval is required to remove theirs. So, no true access was ever given in my case.
2nd: Email confirmation provided a gate code that doesn't work, per Stephen (Mgr).
3rd: COMPROMISE CONCERNS -- Their online platform required a copy (front & back) of my Driver's License to complete the online reservation. At contact, my Driver's License info was not on file!!! Who has these images?!!!! Scary!
I am so excited to be moving out of this place! I’ve been w them since 2019 and for 2 units I’m paying $600/mo! That has gone up no less than 3 times. The staff is very nice. But the prices are outrageous!! After tmrw my monthly fees will b cut in half. For climate controlled units.
Great location. Very clean location, been a customer over 2 years now and staff is very helpful. Would recommend
Renee was amazing today! She made my checking in process very smooth and her conversations with me during my visit was awesome! She is very knowledgeable in her field! I can’t say enough about her service!!!!
Excellent facility. Secure. Very clean. Easy to access. I've been a customer of Reneé (Manager) for several years. She's an great communicator and quite customer friendly. Highly recommend!
Love this location, always clean and the manager Renee is friendly and helpful when I come in.
The team here is fantastic! Always friendly, very responsive, super easy to add additional units or make changes!
Formally know as Cube smart storage. The new Simply Self Storage, has really helped me out with any issue that I have encountered. I would recommend this storage facility to anyone, its kept very clean and the staff is always willing to help. They also have 24 hour help line to answer any questions. Thank yall so much
Great, clean place, with wonderful customer service. They have rolling carts which are super helpful !!! I highly recommend this place !! It’s also right by a Goodwill so you can clean out your storage unit and easily donate your stuff !
Great customer service, easy entry, safe and secure