Public Storage Self-Storage Units at 1508 Airport Freeway, Bedford, TX

I’m very upset with this company . First storage unit I rented from online , it had a lock on the unit , I had movers with me , then i was forced to rent a different unit thinking I was going to get reimbursed the money for the first unit , however I only was reimbursed part of what I paid . After calling don’t know how many time I finally was given the regional manager phone number (not really a direct number ) I have made several attempts to contact Troy leaving voicemails and I have not gotten a call back yet . My 2nd storage unit is $101 a month 85 rent and the rest for insurance cost equaling $101 , they said they reimbursed me $93 for the 1st unit which should be applied to my current unit account is what I was told. Which is incorrect math , because why do I I have a balance of $57 for next month .. 101-93=$8. I am not just making a review im contacting the better business bureau and anyone else I can about this matter! stay away from this brand!! this location is the lock was on the unit (nobody in the office during posted hours)

Had a great and easy experience! Thanks to the manager, Nick for going above and beyond to make sure everything was set and ready for me.

Aixa gave excellent service!

Aixa grasias por su servisio fue exelente estoy muy satisfecho con su trabajo

Great spot limited 24-hour Ccess 2 units only, rv parking right off frontGe rd behind specs

Super tall guy named Nick was incredibly helpful. Made renting a unit stress free.

Its ok

. We have used this facility off and on for some time. Nick, the manager, is absolutely the best. He is very helpful in getting signed in, checking out, and all points in between. He is always checking on the property and keeping things maintained. He is definitely an asset to the company.

Very good service both renting and checking out. Thank you, Christian (on check in) and Nick on the checkout! Great job!

Nick helped me out w getting a unit. Excellent customer service and help whenever needed. He was always on site when I needed him during business hours. Only complaint would be that public storage does not prorate if you leave early. But that’s not the fault of ol Nick. It appears to be company policy. Thank you!

Nick the property manager at this location is fantastic! I saw him yesterday by himself clearing out units nonstop and still taking care of customers. Give this guy a raise!

Nick was friendly helpful and just an amazing person.

SUPER PRICEY new fees every month. At least they have space..

Very friendly customer service and more importantly SAFE AREA

Your stuff is safe but they're expensive

I didn’t catch the guys name… whoever was working 10/04/22. Man saved my day. The location I had rented a space at didn’t have their office open and I was in a bind. He went out of his way to meet me at the other location and get me setup with my storage unit. Really awesome service, very appreciative.

Nick helped me transfer into a better space that worked for me.

Thanks Nick!

Easy setup, access and move out. Would use again no issues

Nick made the rental of a storage space so easy. I greatly appreciate his great service. We will definitely use this facility in the future.

I rented a new space this last Saturday. They already took my money, yet my code does not work. I have called and called and the property manager does not return phone calls and customer service is unable to help. It seems as no one can help me. This place is literally down the street from my home, so it is in an ideal location, but seems as no one can help me.

Nick was so helpful during the whole process even while being in the middle of a remodel! I would highly recommend Public Storage because of him.

Was attempting to make a payment around 4 pm that day (Wednesday) and the location was shut down without any advanced notice.

Clean and they have cameras

Made my monthly payment today. Been with Public Storage for a little over 9 years. Nick was very helpful. He said he would do an audit and see if he could get my monthly payment down. I so appreciated that. Even if it doesn’t help, It was much appreciated that he tried. Thank you Nick... YOU ROCK ....

I wish this location was staffed regularly, otherwise Chris was most helpful.

**Update** Nick from Move-in to Move out provided 5star help! Thank you! Moving to a new city is stressful and overwhelming. I want to again say thank you to Nick for being so patient and helpful with us today. We are so happy we decided to make a last minute stop here!

The site manager was very helpful in getting me setup on the unit and went the extra mile to ensure everything was in order. Exceptional customer service! Thank you!

Not for is the nicest man, so professional and helpful 😁

Very good customer service.

Nick has offered excellent service, very helpful and efficient, personable and professional

Nick was incredibly helpful and extremely professional. If it wasn't for him I don't think I would have picked public storage at all.

Nick was very helpful. Gave me a good feeling leaving my beloved RV there.

Nick was helpful and polite. I was able to take a tour of the space I rented, everything was in order. I rented the space the rental process was easy and it did not take long at all. Good job Nick and thank you

Nick was very nice, and helpful. Thank you!

My mom and I rented here last week and Tre was so patient and understanding. I am so glad that we picked this location.

My rental experience with Nick at the Bedford, TX Public Storage location was expedient, effortless, and professional. Sharyn

I've had a unit there for about 3 years. I've paid them thousands and thousands of dollars. I only have the one small unit and I started it at only $80 a month. Now I'm having to pay $160 a month for it. They raise you're rates and dont tell you anything. Update: I am now paying $200 a month for the same tiny unit.

The facility in general was clean and organized. There wasn't a bunch of trash flying around. The lady that helped me is highly energetic and willing to do anything she can to accommodate. I know I can be a little much with all of my questions and she was patient and helped me the best she could.

Kayla the agent at this location is very helpful and great ,she made me feel comfortable because this was my first time renting a storage space I recommend this location for your storage needs.

I absolutely love Teddi she was very helpful and when I realized the unit I reserved was going to be too small she helped me find a larger unit closer to my price point at another location. This lady is gold and I’m kinda sad I won’t be using her store. Thanks so much Teddi! Your Awesome!!!!

Walk-in, just had some questions about the different sized units and their rates. Teddi was happy to answer all of my questions - will be using them in the near future

Good

Tripp was an amazing trip!!! He took care of all of my issues and i am very satisfied

Tripp was great

Kayla is so kind and helpful. I went in just to ask a few questions and she was a delight in just the short time we spoke. I rarely experience customer service like that. This employee needs a raise!

This place is the worst.. I’m pregnant and the young man had me walking around the whole property for an VERY long amount of time because he had no idea where he was going, then when we finally found the storage he told me I HAD to buy their super expensive lock or I couldn’t have the storage???? This place was a HUUUGGGEEE waste of my time and I’d really recommend people NOT to come here.

Great prices! Everyone is super sweet! Kayla helped me with ALOT in figuring out which unit will be best to telling me all the details. Will definitely be only renting here!

Bridget and Kayla were fantastic!!!! Offered ways to save dollars and meet our needs

Kayla Was Awesome and Sweet

Pretty nice people who work there. Experience only could have been better if I was told about the larger unit for only 2 dollars more a month, I found that out on my own when checking ad later. Also the advertised price is nowhere near the price you'll pay on day one. I was able to get the same until in Denver for 40dollars the first month also at public storage, this one was closer to 90 dollars. Same size unit. Friendly people though.

How much is the smallest storage unit?

Teddi was fantastic in helping us with a new unit and a transfer! Great customer service!

Kayla is fantastical and always amazing!!!

Tiffany did a great job getting me in my unit. Process was quick and easy.

Aaron is the greatest sales person ever! A+++

It was amazing the manager took care of us and it was very affordable my wife and I thank you Mrs.kayla

Aaron was friendly and helpful!! Never a bad experience!

Always a good experience, helpful employees! Aaron was friendly and really helped with all our questions!

I couldnt get into the property to get to my unit anf teddi helped me she is so nice and great customer service skills

Affordable Prices

Kayla was very proffesional and made and ask me was there anything that she can do yo help me out and she made me laugh

Kayla and Kaye are always the best and know how to take care of their customers!

Kayla and kaye help me all the time there so great

Super quick process!! Thank you to Kaye & Kayla!!!

Kaye and Kayla are rockstars! Thanks for a smooth buying process!

Bridgette and Kayla were both extremely helpful and welcoming in helping me out!

Been Renting Here for years Kayla has always been very helpful, Property is always spotless, I would highly recommend this location!

Kaye did an amazing job helping me and my boyfriend with our storage unit. She was very professional, punctual, and very kind.

Working with Kayla and the friendly staff at the Public Storage in Bedford, Texas is always a pleasure. They are always helpful and responsive!

Great customer service!

The greatest experience ever, best customer service from Ms Kaye

Kayla was alot of help! Super kind and made the process very quick and easy! Will always choose Public Storage for my storage needs!! :)

Awesome customer service! Staff was helpful, explained my account in detail.

Ms. Tiffany was informative on all products, helpful and very kind. Come see her she can help you with your storage needs.

The pricing is what you would expect for a nice decent storage, however the customer service at this specific location was amazing! I spoke with Kayla and Bridget and was blown away by how consistently nice they were lol sure people can be nice but you know it's genuine when they are always in a great mood! The area is well maintained, always clean and easy to access, I definitely think it's worth your time to check it out 👍

Kayla was awesome! She's funny, cheery, and casually witty at times, which made my boyfriend and I buy a unit right away. Give her a raise because she deserves it!

Kayla and Tiffany were awesome and made this experience painless

My wife and I stopped by to pick up a few boxes for moving. The woman behind the front counter Kayla, was polite, attentive to our presence in the store and our needs and what she could recommend we get to help with those needs. At the end of the transaction, she even offered to help us get everything to our car! She made stopping at this Public Storage location worth while, and if we ever needed storage space or packing materials in the future while in the Mid-cities area, she assured her business's spot as the first stop on my search. Bravo Kayla, and bravo Public Storage-Bedford, TX!

Kayla is amazing!!! So helpful, fast and just a great personality!!!! Thank you so much for your help, this place is awesome and affordable!!

I love this location security is great and always clean.

Service is fantastic and they don't make you feel dumb when you can't find your storage keys😁 Kayla was fantastic and helped me avoid spending alot on a locksmith!

A very good expérience . the layda kayle very helpful

When I began talking to this facility, I told them I'd had a bad experience with hidden charges when I moved into the one where I currently am. And after all that, I show up to sign the paperwork, which I was told HAD to be done before move-in day, she hit me with pro-rated charges for the rest of this month, even though I wasn't moving in until Aug. 1. She told me I could sign on move-in, but the price wouldn't be guaranteed! I've NEVER heard of doing business in such a way! I walked out without renting. It was only $5, but there's a principle here. And if they start out deceitful, they'll STAY that way! EPIC FAIL PUBLIC STORAGE! After DECADES of doing business with you, I'm gone FOR GOOD!

Great experience!!!Bridgett was awesome!!!!

Kayla and Teddi are amazing people and very helpful

I stopped in the other day to get boxes a d Kayla helped me find everything I needed! Thanks for all the help!

Kayla was absolutely amazing! She has helped multiple times when I've rented here. She is so sweet and extremely helpful she needs a raise!!!

Kayla was courteous, quick , and efficient during my visit to get a storage unit. Thanks Kayla for your services and kindness... :)

Kayla was super sweet and very helpful!!!!

Kayla, a.k.a. Taylor Swift was extremely nice and accommodating. She gave several options and sided with me when arguing my uncle. She's the best!!! Recommend x100

Kayla was a good manager to show everything and very nice.

Public Storage was great. I stored my valuables here for 2 years and never had any problems. Kayla the Property Manager was excellent, very helpful and attentive. Thanks!

Secure place.

Jessica was wonderful! So attentive and super helpful! Helped me more than I expected! Exceeded my expectations! So grateful!

Excellent Customer Service by Kayla!! Thank you!!!

Good customer service from Kayla & very helpful.

I moved all of my stuff in roughly 3 years ago. I haven't been back to even look at it till a month ago when I told them that I was moving everything out. the Unit looked exactly like I left it. I am a very satisfied customer and will recommend them to all. Kayla was very helpful answering all my questions and helping with anything I needed these last couple of weeks while I moved everything out. thank you Kayla and the rest of the team

I'm so pleased with my experience getting moved into my storage unit. Kayla was so friendly and professional. She answered all my questions and more before I even asked. Thanks!

We were on the fence of getting a new storage place. Briana and Kayla were great at answering our questions. They helped us and we are glad we came in. Unit is rented and very satisfied!

Had a great experience. Kayla gave me a move in special and a good monthly rate. Would definitely use them again!

Kayla and Brianna were excellent! Do not hesitate to use.

Mariana did an awesome job.

Wonderful property manager! Mariana is the Best!

Michelle and kayla were very helpful and sweet.

Kayla was awesome and a great help may God reign favor in your life

Kayla was super helpful and answer all our questions and explained everything so well, she was also very friendly and great to talk to!

Kayla was amazing and answered all of our questions. She was able to get us a unit fast and helped us a lot!

CLEAN and Secure

Liz was awesome help and was very knowledgeable about the product and what would be best for me and my furniture.

Very nice and helpful. Would recommend storing here to everyone.

Kayla was very helpful and a joy to have help us. She explained everything and showed us the storage unit. Would definitely recommend this store to family and friends!!

Very fast and friendly service. Extremely clean facility. Emily was amazing and helpful in getting us in fast last minute

Kayla and Michelle are spectacular employees. They truly exemplify professionalism and top notch customer service. This storage facility is secure, has great pricing and well run. Definitely, would recommend to others and consider using again should the need arise. Thank you both for all your assistance and truly going that extra mile. Truly appreciate it!

Kayla was very professional and got me in and out very quick and efficiently. Would recommend Public Storage in bedford!

Do you have to provide your own lock, does it have to be a specific type?

Do you have to provide your own lock, does it have to be a specific type?

Kayla did an excellent job assisting me! Excellent customer service! Will definitely refer this location out!

Kayla, was very friendly and helpful get my storage needs taken care of.

I was looking for a unit and I went to Kayla’s location and she was absolutely amazing and so helpful!!

My Rep Kayla was amazing super friendly and sufficient. Was a great experience all together.

Hi..my name is Tamara Cramer...what I'm interested in is...my parents rent a storage unit there for Xmas I would like to pay their monthly rent for a couple of months. Would that be possible?

I have had a good experience with Public Storage. I have received good customer service and have been helped by Kayla and Michelle at the Bedford, TX location. I would highly recommend them for your storage needs.

Kayla and Michelle were awesome helping me get situated with my storage unit. I had never rented one before and they answered all of my questions and I was done in under 30 min. Highly suggest you come see these girls here.

Michelle was absolutely a joy to work with. She has a very pleasant personality & explained everything quite well.

Michelle is amazing she made me feel at home and she kept me laughing and I just feel great today thank you

We had the pleasure of having Kayla help us with our storage needs, best customer service I have had in a while. She was very sweet and met all our needs with out hesitation. If you need a storage building this is definitely the place to go and make sure to ask for her you will be very pleased with the service!!

Nick and Kayla treated me awesome and the process was simple! Great business!

Great facility. Nick and Kayla went above and beyond working with me. Would strongly recommend this business.

Kayla was awesome thorough and quick! Very business-friendly! I couldn't have asked for a better experience!

In addition to moving, finding a storage for some of my things seemed to be another hard task, but public storage staff on Bedford made the process easy and made sure I got the best deals they had to offer! 👍

Quick and easy even helped me get the best rates! Thank you Kayla!

Kayla and Michelle where very helpful and kind. We quickly looked at the storage then got all set up. Kayla also helped me out with some tips on how to not ruin my mattress while it is in storage. Seemed like they truly cared and were relatable.

Beware ! This storage facility is rodent infested! When we moved our stuff out of the storage facility this week we found a ton of rat droppings on the ground. Rat droppings in our boxes with kitchen water ( we had no food or anything to attract them to the boxes) . We had special items that had rat urine all over them .

One of the better Public Storage locations, well maintained.

We were very impressed with the new management at our Public Storage location and had the pleasure of meeting Kayla this past weekend. She has worked very hard to bring the facility up to an excellent standard. She was very helpful to us about moving into a smaller unit in the same building. We also noticed many improvements such as moving carts now available for tenants to use to help with their moving needs. Thank you, Kayla, for your prompt attention to our needs and all the help you gave us.

Kayla and Ashley rock! Showed me the units I was interested in and signed for one at a good price. Great customer service skills ladies.

Ashley and Kayla got me in and out in with my rental in minutes. Quick and easy! A++ service!

Kayla at public storage has the best customer service I have seen in a long time. She is very professional and thorough!

Kayla and Larry were very friendly and professional. Kayla went the extra mile to get me the best rate. I would highly recommend.

I toured the storage facility with Hailie, she was incredibly helpful and kind, will definitely tell my friends about these units!

Ashley provided great customer service. She was very excited, and presented a great smile. I would definitely recommend this place on that alone.

Kayla (the manager)is the absolute best her customer service is something most businesses doesn't have everyone else was pretty good too but kayla out did herself 5 stars just for kayla she might look a lil mean but she not lol thanks kayla

Kayla is amazing ! She was very helpful and knew what she was talking about. Very informative, knowledgeable and she's not mean. Thank you

I have rented here for close to a year now. Great location and competitive prices. Very clean and always feel secure with my contents being stored here. Whenever I need assistance, Kayla has been very accessible and helpful.

It was my first time at a public storage and I had a great experience! Larry B helped me through the whole process and explained everything to me. Kayla the manager was also on site and she was very welcoming. Great customer service and if I ever need it again I will definitely come back!

Staff members ARE AWSOME

This is a clean, convenient, professional storage facility. Raymond really knew his business and was first class all the way. Will recommend both this property and Raymond to anyone in relevant need.

Thank you Kayla for all your help today you were great appreciate everything you did got us a good deal . Kayla makes the whole process so easy. Thanks again I will certainly recommend your location the storage facility to use hands down!!

We drove in from Arizona and were desperate to get our trailer unloaded and packed away. Unfortunately, with traffic, we were going to be a little late and past office hours. I called and a staff member named Raymond took the time to listen you my predicament. He said to drive safe and he would be waiting for us when we arrived after 6:00PM. He really saved us and went beyond the call of duty. Not to mention the efficient service after we arrived. Thanks Raymond

Raymond was a great help yesterday when I switch units. He even stay later so I could use the cart to move my things. He went above and bet his duty! Thanks!

Ramon help a lot really appreciated he is a great guy !!! Thank you

All of the employees I encountered at this Public Storage location were great. In particular, Kayla was extremely easy to work with. Not only did she make the experience as easy as possible, but she did it with a cheery and professional attitude. I would highly recommend this location!

Hallie was super helpful and professional! Great experience!

Raymond was awesome ! Great help and help me with a good deal. Very detailed. Thanks

l stopped by the other day looking to purchase a few boxes and Sonya and Kayla were extremely attentive to my needs they informed me on the benefits and I ended up leaving with more than I intended on buying! Would definitely be recommending this store to my friends. It makes me want to look around in my garage and see if theres stuff just so I have a reason to store with them. Huge thanks Sonya and Kayla!

Strongly recommend, Kayla and Sonya were extremely nice and helpful

Omar was very attentive and walked me through the entire process. Kayla was also very helpful.

Great service Kayla was great and informative.

Easy entry and exit... the place is clean.

There are so nice and kind especially Kayla she is an awesome person always has a smile and ready to assist you. Thank you Kayla for always having a beautiful smile. This an awesome place.

Amy was very nice and informational

Not secure. My 18-foot car trailer was stolen from their “locked” facility and NOTHING was caught on video. There are many parts of the facility that ARE NOT COVERED BY CAMERAS. While staff was nice enough, that doesn’t replace my $2500 trailer. I was smart enough to have insurance, but it only covered part of the replacement cost. Expect me to file a BBB complaint, as well as a small claims suit for the difference.

Kayla was awesome! Handled everything very professionally. I recommend her services.

I want to shout out to Kayla an hailie they helped me out so much I couldn't be more happier with their service they provided me with.

Personnel were very helpful and explained all the details great Kayla is very sweet and helpful, she goes to the top on making sure you understand everything.

They were okay at first but now they have a rodent problem. Unless you want mice in your stuff. and trust me they get in your stuff.

Stopped by today to rent a unit. I can honestly say it was a great experience. Kayla was so informative and extremely friendly. She went above and beyond to help me with my needs. She is a wonderful asset to her company! Thank you

It was great to see at night

Easy local, and nice people in office.. They keep it clean n pest free!

Safe place to store you things but the prices get more every year

Awesome!

Clean, well maintained and centrally located.

The staff here are awesome! They definitely do everything they can to help a person out The pay online option makes things simple and easy. If I ever need storage again this is where I will come!

Kayla was simply the only reason we even got that's storage to begin with. We were so impressed by her Knowledge and Skill of the company, but her professionalism when it comes to the customers.

Kayla is awesome and very helpful!

Great service prices are okay

Clean and well maintained

Kayla and demi were absolutely wonderful and made this process a breeze! Thank you guys

Kayla was helpful, nice and clear on all the terms of the rental agreement. Would highly recommend.

Kayla and Amy were fantastic in helping me get access to my storage when I really need it! They are very professional and real American heroes!!!

This was my 5th stop in renting a unit. Kayla was awesome helping me fly through the paperwork process and being informative and friendly. Thanks

Great

Kayla was AWESOME!!!!! She was very professional and helpful during our entire stay. I recommend this place to everybody!!!

Demi and Kayla were friendly and patient with me as I figured out which storage unit would best suit my needs. I had trouble with my lock later that day and Kayla was out in a flash to assist. Thanks for the great service!

Kayla was great. Went through all the paperwork concisely but thoroughly. Had no problems. They even called me and told me of a cheaper unit that saved me $50 a month. Would definitely recommend.

Kayla was very helpful!

Demi and Kayla were very nice and fun. The golf cart noise was REALLY LOUD, but it was okay because Demi warned me and so I didn't freak out. It was actually a really enjoyable visit and I wasn't expecting that! Good service!

A manager named Kayla whose very pleasant treated us well.

Kayla was very helpful so sweet. She is the best worker you have

Andrea is awesome and the process was easy. Great deals on-line to save money!! Facility is maintained nicely!

Courtney was very pleasant and helpful and made sure everything was perfect.

I chose this location because it was close to my house, but I choose public storage because I have rented from them before and it is always a great experience. Holly was very helpful today and made is pretty easy. Thank you again!

Absolutely love this particular location, Courtney was great I had my five-year-old and two-year-old with me and she made the whole experience fun for everyone !!!

I set up a reservation with Isa she was very pleasant and helpful. I couldn't decide what u wanted to do so I came back the next day and I met Jaime. She was very personable and she is very customer oriented. If I were to go to another public storage or any store I would hope that someone like Jaime was there.

Public Storage Bedford is one of the most customer friendly business I've ever met. Isa and Jaime are INCREDIBLE! They go out of there way to make you feel important and they are always willing to hear from you. They made me feel like my business was super important.

Nice, clean and secure location. Isa is very friendly, helpful and wonderfully efficient at her job. Had me set up with the perfect unit lightning fast and answered all my questions... even the ones I didn't know to ask! Highly recommended.

Jaime and Isa are amazing and extremely excel in the art of customer service. Love my experience with them

I had a great experience with using a storage unit today. Jamie and Isa helped me pick the right packages.

Isa was the best

Had a unit since 2008 and the last time I accessed it was 5 years ago. Tried the lock and the key fit, but didn't turn. Isla helped me tremendously so that I could access it again. On site managers have always been so nice and courteous.

Isa was wonderful very informational, I will recommend this property to anyone and everyone else who needs storage space.

Very nice and courteous staff. Chelsea was very respectful and very knowledgeable about her job.

Excellent service. I was helped by Isa and Courtney and they were very helpful and provided wonderful service. Everything was super easy.

Super easy, friendly and fast. I was able to get the rate I needed and saw two options. Betty and Isa were great!

Isa & Betty made it easy & clear in renting my space.

The property manager provided awesome customer service and she was training new employees at the same time. Good job!

Isa was wonderful in helping me get into a unit same day. Great price helpful staff. Thank you!

Great experience getting started here. I filled out the online form and was contacted by the facility within minutes to set up an appointment to sign papers and choose a unit. I arrived a little early for my appointment and was met by a smiling employee named Isa. She was friendly, professional, and allowed me the time to look at several different units to find the parking space and storage unit that would work best for me.. Good location and the price was competitive.

The staff is very friendly and they answer all you question. I recommend this storage facility to anyone in need

Brandy was such a nice and professional employee. Loved her helpfulness and energy. She made this process very pleasant

Isa, is amazing. She saved us money, got us matress covers and helped make the moving transition easier. Thanks again Isa

Isa is a Very nice lady she kept a conversation going and made sure all my stuff was protected.

Had a great experience looking for a storage unit. Manager Isa was very nice and informative about the size space I will need.

First time using public storage (or any storage for that matter)! Isa was very welcoming and had all the answers to my questions.

Flew in to town to buy a bike had to store it for a week. Isa helped me get in to a storage unit quickly and for a great deal. Professional service lovely ladies and 1 happy customer.

Great service didn't take me long to get a unit, highly recommended facility. Isa is the best.

Courtney. Was great super friendly!!!

Isa and Shawna Very helpful . Just want to say thanks

Shawna answers questions; very helpful with making a stress move much easier .

Isa and Shawna Everything was prompt and fast.. Friendly ladies..

Isa and Shawna had great customer service! Speedy and very helpful?

Aimee was great.

Aimee was great thank you

Aimee was very nice and informative. Thanks Aimee for making this easy!!!

Isa and Kayla were very helpful. Thanks ladies!

Isa was awesome.

Isa and Aimee are always great. Amazing service. This property I would recommend to anyone.

Isa

Isa was very helpful and knowledgeable. We have used this property several times and will continue to come back.

Kayla was awesome very informative and friendly.

Isa was wonderful! She helped me find my reservation and got me squared away quickly! This is why I go to public storage first!

Kayla did a great job handling our storage registration. very professional and knowledgeable. The storage area will definitely meet our needs

Kayla was very helpful, answered all of our questions, and was very knowledgeable. Highly recommend..

Really easy and painless to rent a unit! Kayla had great customer service and made it a breeze!

Shawna and Isa were great.... the grounds were nice and no issues with unit... very accessible and great service

Shawna is an excellent customer service rep. She must be a reflection of her boss or trainer.

Shawna was amazing, cool, calm and collected. She was great to me and I really appreciated it.

Shawna had excellent customer service, and she got me in and out very quickly, ☺☺☺ thumbs up!!!!

Shawna was AWESOME TODAY!

Kayla is awsome very good service..

Isa and Gabbie was outstanding. They were friendly and professional.

Isa was very helpful. The process was painless and efficient. Thanks

Gabbie and Isa were wonderful. We decided we wanted a climate controlled unit and they helped with the transfer quickly and efficiently. Great people.

Excellent customer service! Kayla is awesome and took great care of me! Highly recommend!!

I had a great experience right until time to check out. I was told by the representative that you will have to pay for the first month in full any time after that will have to be pro-rated. When I checked in I was told the exact same thing by Terry. Now I'm being told three different stories the first being because I moved in on the 7th this month is not a complete month so it can not be pro rated. The second is you have to be moved out by the 6th of the month by 5p.m. or you pay for the entire month. 3rd being there definition of pro rated is different what ever that means. With all that being said my 30 days was up on July 7 it's July 9th and they are making me pay for the entire month. Funny thing is they gave me my courtesy call on the 8th. Why not the 6th before 5 pm or the 7th my move out date before 9 p.m.. Then the district manager Chad says there is No one I can speak to other than him. Funny I call customer service and they said there is a Sr Manager and a regional manager so once again I was told the wrong thing by a representative.

Kayla is awesome and extremely knowledgeable and helpful

Awesome Job! Isa is awesome! Thanks you guys!

They were really nice and renting was quick

I was having the worst day possible on memorial day with nothing going as planned. I suddenly had to move out sooner than I thought and really needed a place to keep my things in temporary while I figured out my next step. The manager Aimee was super cool, understanding, and very easy to talk to. It was at this moment when things started to somehow turn around for me and my one horrible day was becoming manageable and took a huge weight off me. Thank you Aimee!!!

Excellent service. Extremely nice people especially Isa

Isa and Shawna were very helpful and got us into the unit that was best for us! Great customer service!

Shawna was very helpful with my storage experience today and only sold me what l need to make my packing easy. Thsnks Shawna!

I got a great deal on storage, and Isa was very friendly, helpful , informative ,and she did a great job overall.

I was so appreciative how Amee handled every situation and answered every question I had. She did an amazing job at helping me find what was perfect for me. Everyone was very pleasant and helpful. I love how I can go even after hours the gate being open until 9pm works amazing for me since I work most of the day time. My favorite part is that you guys have a manager who lives in the property! I was very happy with the customer service.

Shawn was great

Nice customer care. Isa and aimee took good care.

I rented a storage today. My service I received from the Representative Isa was excellent. I went in disappointed being I needed an outside unit(I selected the wrong unit I choose a inside unit) but the down payment was more than I expected being I reserved the space last night for a 1.00 down. She did everything to assist to look for a lower price outside unit at other locations. But with her great customer service I decided to go ahead with the inside unit. Thank you Isa for making me feel better. Great Customer Service count!!

Isa was caring and wonderful. So very helpful.

Isa is awesome. Very friendly and good service. :D

The staff was very helpful and friendly.

Isa was great. She explained all the details throughly. I even received a phone call a few days after I rented to unit to see if I had any other questions. I am very pleased with the great service.

I have been the tenant in many of storage units from here to Ohio and this Public Storage was definitely the friendliest!! Aimee helped me with a smile and made renting a unit pain free and fun!! I would highly recommend this location for your storage needs!!!

Shawna & Isa did a great job finding me he right size unit and informing me of all specials available.

Isa and rest of staff were great and very flexible!!

Isa is awesome! She makes everything very easy!

Isa and Shawna are always helpful!

Shawn and Isa were so kind and had a smile the whole time helping me with finding a storage space. They gave me confidence in were I will be storing my valuables. I am happy to have met them today in this cold weather! They are very pleasant and helpful.

Isa and Shawna were the coolest ladies ever. I have never had a storage place before but just because of these BA ladies I'll be here for years to come. My family may need a place to store things soon so I'll be bringing them here. KCCO Keep Calm And Chive On girls Thanks from your new friend!!!!

Both I and My Family, have used Public Storage Locations throughout the D/FW Metroplex for over 10 Years to service all of our personal and business storage needs. We recently used the Bedford, TX location for outdoor storage of our boats. The location is clean, well lit and left us feeling secure about storing our items there. Isa, the location manager, went above and beyond in answering questions over the phone and in person. She expedited the contracts paperwork quickly and efficiently and was informative and helpful with a specialty requested made of her. I have always experienced enjoyable and professional interactions with the site staff personnel at Public Storage locations over the years (Highway 10, Grapevine Hwy and others.)... That is why when I say that Isa provided the best experience to date, it can be taken as a true compliment! She represents a genuine asset to the company and I would like to recognize her for her consistent efforts to go above and beyond to service her clients... I would also like to recommend to PS Corporate that low volume and business appropriate music in the offices would be well received by your clients as they are completing paperwork. Not to mention a potential moral and productivity booster for the site personnel... I can only imagine the utter monotony of staring at moving supplies all day in a dead quiet environment! (Please Shoot Me NOW!).

Isa and Public Storage have been fabulous! I've had a couple of unusual situations and Isa's been incredibly patient, kind and helpful. Couldn't have asked for me -- great customer service!

I love that you could obtain a unit on the Internet. Within 5 minutes I received a call from Isa. She was great! I met with her and easily confirmed my unit. She even followed up with me. The property is well maintained and clean. Thanks Isa! ---Danisha

We were so appreciative how Isa handled every situation and answered every question.We are a ministry team arriving here with our Pastor from Seattle Washington and needed someone to help in find two storage units ,side by side and big enough to hold all our belongings. Isa did a great job getting us just what we needed ! She even helped us get a few more boxes and demonstrated how to put them together and was very helpful with all the forms . She is a GREAT representative of Public Storage . Thanks again Isa for all your help ! Sherry Wanden

Due to a disappointing customer service experience at another storage facility, we searched for another location closer to home. We found this Public Storage location and Isa was extremely helpful with our needs. She went above and beyond to make sure our expectations were met. We were extremely impressed with how she knew all the customers by name and her passion for her work was very obvious to us. Thank you very much. We highly recommend this location to anyone who needs a great storage facility with a level of customer service that you rarely see today.

The people at my storage are great. Very helpful and friendly. However... Public Storage is a racket. After 6 months of use they raised my rate from 157 to 187. 30 more a month! All they could say is there was additional operational cost that they pass along to their customers. They also only give you 5 days from the due date to pay. If you don't they lock you out and charge you more. 2 weeks later they'll sell your stuff if you still haven't paid. NEVER use them unless you absolutely have to.

Great costumer service!

My experience with Public Storage (specifically the Bedford TX location) was FANTASTIC! Isa, the store manager was extremely friendly, polite, knowledgable, and accommodating. The entire process was quick and easy, and Isa made sure to show me everything about the complex/unit that I needed to know, while making me feel welcome. I'm really looking forward to doing business with these folks, as it's been painless, fairly priced, and very friendly! Overall a GREAT experience!

Thr nice lady Ms. Stacy was very friendly and very helpful she has a verhy pleasant attitude, loved her.

Excellent staff, friendly, and recommended location.

I am completely satisfied with my service at public storage...Isa is the manager there and she is GREAT!!! SHE IS ALWAYS SMILING AND BRIGHTENS MY DAY. The storage area is always clean and I feel like my personal items are secure. Thanks isa!!! For being so informative and helpful...i have worked in customer service all my life and you definitely deserve a shout out!

Isa is very efficient, friendly, and a real professional, as is all the other staff at this facility. It is clean, convenient, and always accessible when you need it. The staff is extremely helpful, regardless of the time of day. It is a real small-town experience, and I strongly recommend them. I have used them two separate times, over two years, and both were great experiences!

Isa and Terry are amazingly helpful! Excellent location too!

Party

Shawna was very friendly and helpful.

I dropped in at the storage office to buy some boxes & found the door locked even though the sign indicated lunch break was over. As I was driving off, I noticed someone in the office & went back to door & knocked again. The gal came to the door, unlocked it came out & locked it again. She told me to come back in 10 minutes as she was on her lunch break. Then she walked over near her car to smoke. U Hall on Hwy. 121 was so busy but were able to help right away because they have a huge staff. They carried the boxes to my car & loaded them for me. Public Storage: you might want to retrain your workers. Or hire someone who just might want to earn their pay.

Isa was very cordial and upbeat. I was with previous company and this will be my 3rd unit.

My service was very quick and Luke was very professional, Going online makes it very easy.

Great customer service! Isa helped us get the perfect size unit!

Isa and Luke gave great service

AWESOME service by luke, isa and terry. Great job!

Luke was very informative and very helpful to us and he has a beautiful laugh and smile...he has a (:..... thank you

Very very satisfied with the service at the airport location freeway thank you very much Brooklyn

Isa help you with all your storage needs stop by she will hook you up

Isa and Luke were excellent in every transaction with them. I highly recommend storing your precious belongings with them.

Isa perform great customer service. Terrific service great place. I really the outstanding sercice

Luke gave excellent sevice! They give grace to late payments too!

Luke and Isa they always help me out they are great guys.

Luke was a great help. Definetely will continue

Luke and Isa very pleasant and helpful. Answered all my questions. Awesome customer service :-)

Luke and Isa help my dad and i get the perfect unit. Great customer service

Luke the property manager and miss isa the young lady at the counter are very nice and great with customers needs and even go the extra mile I was working in my storage unit when luke brought me a drink on this very hot afternoon thanks again luke & isa

Great. everyone was very easy to work with and helpful.

The people that work here are sooo nice. they definitely make renting a storage building easy for you. today I ran into a problem and they help me solve it immediately. thanks to everyone at public storage yall are awesome! I will definitely keep my business with the yall

Suzie was a great helpb today she made my time here at public storage great thank you so much for all the help

Isa is the manager and she was really helpful. The units looked clean and well maintained unlike the other property I looked at in another city.

This was my first time to rent a storage facility. The space is ample and the location is convenient. Isa and Terri were very helpful in finding me the right unit to rent.

I Meet the Nicest Lady....new manager Isa......Ive been a customer for a long time.....Since Shurguard..... She was very helpful, friendly......I will now recommend your this facility to my friends...thanks