Public Storage Self-Storage Units at 13675 N US Highway 183, Austin, TX
5'x5'Online only price$ 21/moSmall 5'x5'
$ 21/mo $28Best Price Label
- Climate Controlled
3.5'x5'Online only price$ 22/moSmall 3.5'x5'
$ 22/mo $29Best Price Label
- Climate Controlled
5'x5'Online only price$ 26/moSmall 5'x5'
$ 26/mo $34Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
3.5'x10'Online only price$ 27/moSmall 3.5'x10'
$ 27/mo $36Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
3.5'x10'Online only price$ 31/moSmall 3.5'x10'
$ 31/mo $41Best Price Label
- Climate Controlled
5'x10'Online only price$ 36/moSmall 5'x10'
$ 36/mo $48Best Price Label
- Climate Controlled
5'x10'Online only price$ 44/moSmall 5'x10'
$ 44/mo $58Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x7.5'Online only price$ 48/moMedium 10'x7.5'
$ 48/mo $64Best Price Label
- Climate Controlled
5'x8'Online only price$ 54/moSmall 5'x8'
$ 54/mo $72Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 57/moSmall 5'x10'
$ 57/mo $75Best Price Label1 unit left!
- Outside unit
- Drive-up access
7.5'x10'Online only price$ 57/moMedium 7.5'x10'
$ 57/mo $76Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 59/moMedium 7.5'x10'
$ 59/mo $78Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 71/moMedium 10'x10'
$ 71/mo $94Best Price Label
- Climate Controlled
10'x10'Online only price$ 80/moMedium 10'x10'
$ 80/mo $106Best Price Label1 unit left!
- Climate Controlled
10'x10'Online only price$ 84/moMedium 10'x10'
$ 84/mo $111Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x16'Online only price$ 87/moLarge 10'x16'
$ 87/mo $116Best Price Label
- Climate Controlled
10'x15'Online only price$ 90/moLarge 10'x15'
$ 90/mo $120Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 91/moMedium 10'x10'
$ 91/mo $122Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 114/moLarge 10'x15'
$ 114/mo $152Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 117/moLarge 10'x15'
$ 117/mo $156Best Price Label
- Climate Controlled
10'x20'Online only price$ 154/moLarge 10'x20'
$ 154/mo $206Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 221/moLarge 10'x20'
$ 221/mo $294Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x25'Online only price$ 230/moLarge 10'x25'
$ 230/mo $306Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x25'Online only price$ 237/moLarge 10'x25'
$ 237/mo $316Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 342/moLarge 10'x30'
$ 342/mo $455Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Austin
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Austin Storage Units On Highway 183 Near Highway 45
This Austin Public Storage sits on the east side of Highway 183 just south of the intersection with State Highway 45, providing a convenient self storage option to customers on the north side of town.
Just across the highway from the Austin Aquarium, this is a great storage spot for folks near Jollyville, Anderson Mill, Village Oaks, Springwoods and the surrounding neighborhoods.
If a big day of shopping at nearby Lakeline Mall means it's time to swap out seasonal wardrobes at home, unload an entire closet into a 5x10 storage unit with plenty of room for bulky coats, jackets and a growing shoe collection.
For locals who enjoy heading out to Lake Travis, a 10x15 storage unit at this location is a great place to keep all of the outdoor essentials, including boating equipment, fishing gear or diving gear.
Families near Westwood High School can use a 10x25 storage unit to hold onto old bedroom furniture, including mattresses, bed frames, dressers and night stands, as well as household appliances like refrigerators, washers and dryers.
Customers can choose from indoor storage units, outdoor storage units and climate controlled storage units in several different sizes to fit anything from a few boxes of books to the contents of an entire five-bedroom home.
This property also features the option of vehicle storage for customers looking to store a car, truck, motorcycle, SUV or ATV.
Texas pride runs deep in Austin and Public Storage is proud to offer cheap storage units and exceptional service to customers throughout the state capital.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 615)
I met Trena at my first visit and guess what, she was amazing. Has all the patients guiding me through and I do recommend everyone to give this Public Storage location a trial. Thank you Trena
The climate controlled building is great! The lights are automatic. There are three strong moving carts available for use. And there is double security on the building: you must enter your code to open the outer and inner doors.
Trena was very nice and helpful, she took care of everything in a fast and virtuous manner.
Trena was extremely friendly, knowledgeable, caring and kind! She is an asset to the Public Storage Company! Thank you!!
My experience with Mrs. Trena, was absolutely a blessing! She listened to me, made sure she answered all of my questions, helped me in more ways than I expected, and even blessed me. She needs a raise and a celebration for being an amazing staff. Thank you so much!
Good experience, employees are professional and helpful especially Trena.
Facility is always working when we need it and looks to be maintained well. Only knock I’ll give it is the main indoor unit almost never has any carts. Super frustrating.
Be ready for many hidden fees for EVERYTHING. 25$ for locks, 15$ obligatory insurance, $$$ registration fee and many others, if you move out at 1 of November you must pay for the whole month. According to the contract you must inform 60 day prior even if your contract is month to month.
TRENA WAS GREAT, ASSISTED ME WITH EVERYTHING I NEEDED WITH GETTING A UNIT!! TRENA made our experience 1000xs easier!!!!!
Trena has been the best, she turned my worst moving experience to a smooth transition with one just kind gesture and that is something I will never forget! Thank you so much
Trina was proactive and very extremely helpful. Very professional and friendly!
Trina and Andrea were both very friendly and helpful. Clean facility. Warm and inviting.
Trena and Andrea are super nice and helpful! Best storage place I've ever rented from to date!
GREAT CUSTOMER SERVICE! Young lady by the name of Trena was awesome! Took time to show me units & pricing, with no rush or pressure. THANK YOU TRENA
Trena was an absolute darling to do business with. Thank you.
Trena was extremely helpful when I showed up to look at a storage unit. I highly recommend this location if you’re looking in the area and want to be in good hands! I got another one and it’s perfect for my move.
Trana was really kind to me at the victor location
Trena is amazing! Helpful in every way possible and very pleasant to speak with!
Trena is fantastic! She was very helpful with answering all the questions that I had. She thoroughly walked me through everything and helped me find my unit! All with a smile on her face :)
Such a awesome experience every time I see her. I appreciate you
Trena was so helpful!
Working with Trena at this location was a blessed experience. Her professional representation for the Public storage orientation was by far above and beyond what one could potentially expect. Helpful, well-informed, and was able to give guidance with offered support. Recommend working with Trena at this location over and over again. God bless and stay cool!
Today I was moving out of my storage. Trena helped me she nice and polite. She acknowledged me when I walked in even though she was on the phone. Over all good experience with this storage facility.
Trena was very helpful thats why i came back the second time around. Shes a keeper. Thanks again Trena
Trena was very kind and very helpful.
They've been incredibly accommodating as I've coordinated a moving pod to be delivered and unloaded into my unit. They were always in touch and communicated very well - highly recommend!
Lori and Shai
The employee that helped us here, Trena, was super helpful and professional.
Trena was awesome!!!!!
Absolutely amazing facility as well as guest service! Trena, and Dawn were both great. Dawn was an angel and Trena went above and beyond to see sure that we were satisfied. God sent!
Good clean place
DON'T DO IT . We have 3 units here and they ALL GOT BROKEN INTO. They never told us but let the door just be broken so anybody could access our stuff. We originally got all 3 units at the same exact time but somehow they All had different rates over time and are paying over 3x what we originally contracted. The staff doesn't care, cameras don't work and cops won't do anything, even with finger prints and shoe prints (they stepped on a black case we had, very distinct shoe impressions). ONE of the richest companies in the world and they don't care about you. Don't let the fresh coat of paint fool you. It isn't a safe place for your valuables. Also- the 3rd floor is hot as hell and it took over 2 years for them to fix the light above our units, (even though we constantly asked them to fix it) so we were always in a dark place to access our storage units.
Wow!!! Special thanks to Jen and Trina for their outstanding help and support w//my long distance move. In addition to pricing, their customer support is truly the best. Go for it…
This place is awesome! (I know it's just a storage facility - but I stick by that assessment.) We had a very hectic move and ended up needing 3 units here. The manager is AMAZING when it comes to customer service and the place is always kept in great shape. Highly recommend!
Great customer service. Dawn is competent, helpful, and hilarious. Which, after all the stress of moving is a welcome relief. And, she keeps the units and bathrooms super clean. We really appreciate this storage facility and will use them for all our storage in the future.
Great service very nice staff
First time renting a space with Public Storage and Lori the GM was very nice and made the process easy!
Excellent customer service and support. Very friendly and i appreciate Teena showing key my unit and how everything works. Great asset to the company.
Awesome customer service and friendly. Go see Trena she will get you taken care of
We came by to see if they needed gutters cleaned and got a conversation out of it. Thanks Trena go see her
Trena was great
I had a great experience at this Public Storage. Easy access and secure. The customer service in the whole process was wonderful from the time I opened my account forward. Trina was very helpful and on top of everything.
Lori and Tasha very nice, kind and professional ladies. All procedures was done easy and fast.
Good costumer survice
Trena was awesome and knows what she is doing. I appreciate her customer service and conversation. Go see her for your storage needs
Ms. Trena was very helpful and nice. I do recommend this location for your storage needs!
The staff was friendly, patient with me, very and helpful. Great staff!
Trena and Mrs. Nan provided me a very good service. They are nice and friendly and do their job efficiently. Good experience with Public Storage.
Rented a unit online very fast easy and affordable, Ms. Trena was very sweet and answered all my questions. Thank you public storage!!
Amazing customer service and experience!! Trena was helpful and a joy to work with. Great prices and super easy location. I highly recommend this location.
Came in and got a unit today Tasha was very helpful
Dawn just started her and she’s already a pro! Trena is fantastic too!!
Dawn was extremely helpful
I came up here 2 weeks ago, but I couldn't review because the day was so frustrating. It was a Sunday. Lori was on staff. Lori worked her butt off. My access code didn't work initially. Then I couldn't find my locker. Then my lock wasn't good and needed to be exchanged. It took me 3 hours to get one tabletop stored secured in this space. And it was hot as hades. My long waits for fixes were because Lori was the only one on staff. Clearly, she was getting lockers ready, helping other people, and taking lunch. It definitely made me feel bad about asking for a same-day locker. Lori is a 10/10, she was patient, kind, and a worker bee, definitely recommend. I hope that it isn't a common practice to have one person working alone. If so, whatever they're getting paid needs to be more.
I wasn’t real thrilled about having to get a storage unit in the first place but life happens. I will say however I am very grateful that I chose public storage, Trina is very knowledgeable and extremely helpful with any questions I’ve ever had. I would recommend public storage for any of your storage needs.
Mrs Trena is good at what she does. She is very helpful. And Knowledegable. I have a unit at another location and I like to come here to pay because of her.
Trina was very helpful and friendly. She's very knowledgeable! I'm glad I came to this storage.
Trena Williams very good customer service 👏 👌 👍
Trena was such great help with helping me locate my unit and showing me all the ins and outs of the app!! Highly recommend this facility, if you were looking for storage in the Austin Cedar Park, Area
Best place I received for storage. Trena was so helpful and made sure I had everything I needed taken care of. I recommend this place if you are looking for storage!
Today I have had the Pleasure of Meeting With and HELPED In-Turned to be the MOST IMPORTANT and Knowledgeable Resonings for the SERVICES NEEDED She Is a Intelligent woman who's KNOWLEDGE is UNBOUNDABLE TRUST - HONORE THY SELF WE NEED MORE PEOPLE IN SERVICES WITH THAT KNOWLEDGE!!! THANK YOU TRENA
Trena was very helpful and very polite excellent customer service
Trena she give good service thank you
Staff here is extra helpful and does above and beyond customer service. The manager here is super sweet and helped thru my time of need
Trena was the greatest service representative you could ask for. Polite, positive, and able to multi-task like I've never seen. Great job.
Trina help me so much it was such a help
Trina and paul ,very helpful people and amazing customer service
Paul was the person that assisted me. Friendly, Outgoing, Knowledgeable and all the things to make a new client feel like “I” was his only customer today. Thank you for having Paul as a Team Player. Delphine Lee
Trina, is very professional. Friendly and makes things right. Got charged more without notice, and she called me to let me know she had fixed the error. Thank you Trina!
Trena was very helpful and knowledgeable on my storage needs
Management is very friendly and very helpful!! Thank you Trena!!
I shared a unit at this location with my abusive boyfriend who attacked me while we were at the facility. I had to call the police for protection to get my things out of the shared unit and into a unit I rented in my own. The district manager cancelled my lease without a refund stating I had been involved in a situation that caused property damage, I called and sent several emails without a single response. My ex still has a unit at that location. I was attacked and then punished by the management meanwhile the perpetrator carried on like nothing happened. Do not give this company your business.
Been here for a good bit. Had many other units but the staffing here is second to none. Ms. Trina is absolutely an angel and has bent over backwards to help me in certain situations way more than she should have. Ms. Lori, Tasha, Tall Paul are amazing as well!! If it wasn't for a move id prob be here for life!!!!
Great friendly staff at this location. Tasha was extremely helpful! I had a billing issue and she helped me get it resolved and then followed up later to make sure it was.
Trash. Broken into and rent raised
Had an issue and mentioned to management, they were quick to respond and super helpful! Trinity and Kizzy took care of the problem as soon as I brought it up, highly recommend.
Great customer service, easy and fast response! WOW I can’t believe how good this place is! Trena and nattlie were amazing
Victoria and Nattalie and Trina
Trina was absolutely amazing! She was very quick to get everything set up and ready for me to move into my unit!
Good people make the difference
Lori was extremely helpful
Amazing staff!!! Especially Megan and Trina they really helped me quickly and also had amazing attitude.
AMAZING SERVICE!! By Trina and Megan !!!! Thank y’all
Trena was amazing. She made there whole process easy and pleasant. Thank you.
Great customer service all around good experience
Trena and Rich are great help for this old lady, learning the app! Thanks!
I had a HORRIBLE experience. They kept raising the prices on me and ultimate ended up paying 4X what I initially signed up for. I kept the storage for 9 months. They threaten to sell your stuff with no negation for arranged payment after 2 months. When I needed a few days to pay on the 9th month they sold my things with my engagement ring inside.
Best storage unit around, Amazing staff, Amazing prices, I highly recommend if your looking for a friendly storage unit. I was at a different place before and I am glad I switched to public storage. 10/10 everything
Trena is was so great thanks for everything 😊😊😊 I recommend 100 💯 . Love it 😊 she so she so suit , thanks thanks for the helps . And storage they are so big 🙂
Storing your things in a box or coming to retrieve some of your things from a box has always been a stressful and depressing activity. The staff at this Public Storage especially Trena, are friendly and professional and helpful and made/make the whole process almost enjoyable! Thank you!
Lori & Tasha were outstanding. Very kind and very helpful. Also, Trena was great! She didn't give up on me even after I accidentally missed my original appointment. You have very nice & helpful folks working with your team! E.P.
I came in today and paid my storage and Mrs Trena is awesome and so loving that I appreciate her. Even in her training Aiden she was still taking care of business 🙂. She is awesome and I love her 🤩 she is a keeper
Trena was very delightful n helpful she's definitely an asset to have on your team
So I needed a storage for my stuff. I walked in and was greeted right away . Trina was very helpful and also showed me around. She was very nice and knew just what size of storage I needed. I'm glad I decided to rent here. Plus is that it's climate controlled and clean. Thanks Trina!!!
Trena is the QUEEN 👑. She was so pleasant to deal with when signing up, giving all the necessary information and helping me with any questions I might have. She's been a pleasure to work with and excellent customer service. I am so happy with Public Storage because of employees like Trena!
Terrible service. This office refuses to honor the terms of their own rental agreements and tacks on an additional charge for a lock. The contract states you can return the unused lock for a refund within 30 days but they refused the return claiming it must be returned on the first day of rental. They refuse to abide by their own policies. Also, it's impossible to contact them by phone during office hours. Stay away
I just got a unit with them, Trena and Tasha are so helpful and friendly! Thank you so much !!
Been using this place for years. Great experience and customer service. Love Trena!
I rented storage space from this location for three years and I not once had a issue. Trena, lovi, and Natalie have always gone above and beyond making sure the facility was always clean and safe. Those three ladies are super sweet and if I ever need storage space again in north Austin I would not hesitate to rent from their facility again.
Trena that works at this property is the best! Very helpful, always a smooth process when i get to this location!
Awesome Service & Friendly Staff! Trena Got It Going!! Love Her Friendly Vibe!! I Have Been Renting Here For A Few Months & I Always Run Into Her Here & There. She Is Very Kind & Always Welcoming. Thank You Trena For You Great Service !
Trena is Best do her job for help thanks to her so much blessed
These ladies were angels on what could've been a very bad day. Trena, Nattie and Lori out did themselves with their customer service and their Godly kindness. They took the time to hear me out in my situation and quickly helped me. I will be forever grateful!
Great service with Trena
They’ve got a great team of folks running the facility these days. I always feel safe on the premises and the office folks are very accommodating and helpful.
This place is great, easy access,, no shady characters hanging around. Trina the manager is super helpful, always has a smile on her face. The location is perfect too, I had a unit in south Austin that was inconvenient for me with my new job. So glad I was able to get a unit here.
Trena helped me and she was great! The unit was clean and I felt safe leaving my stuff here. They have carts for people to use during office hours which is really helpful.
I rented a unit for almost 2 years here while I decided to travel during the pandemic and never had an issue! I would visit here and there to make sure everything was fine and it was. Aside from a price increase over the 2 years I have 0 complaints and definitely trusted this storage. The checkout process was also super easy and convenient.
First time using a storage facility, and Trena made it easy! I went yesterday and grabbed my key- figured out the lock, and looked over the unit. It will fit my stuff. I has somewhat confused on how to access it from the rear entrance. I called Trena, and she explained the access points- easy. I've called three times, she's answered all three times! Just questions in general...again because I've never had a storage unit. Thank you Trena!
Trena was helpful and great experience.
Ms.Trena & Crystal are amazing. Every time I see them in the office they are more than willing to help and make sure I was taken care of. PS couldn’t be more lucky to have these two women running their store!
Trena was really nice and professional also she was really sweet with my girls and she answered all of my questions . I would recommend this place if you need a storage unit . She was really nice and understanding and listened and took her time to explain everything.
The manager had great customer service the facility was clean and organized would recommend
The manager was very friendly and helpful will definitely refer to my friends that are moving
Trena and Crystal were very helpful with my Pod delivery and overall it was a good experience.
Very professional, patient and personable. Thank you.
While this is perhaps the cleanest storage facility I have ever used, pricing strategy left a lot to be desired. I leased a 10'x5' unit less than a year ago, and including the $15 a month insurance they force upon you, the rent was less than $55/ month. A few months later, that went up to $65. Last month, I received an email notification that it would now be $102. A few bucks increase, I can understand, but to DOUBLE the rent in less than a year? There are hundreds of units there, so this is not a matter of keeping up with the economy; it's price gouging greed. I don't blame the staff because they were always very pleasant and are not the ones who set the rates. The staff gets a 5 star, the corporation gets a 0.
Property Manager Trena was very nice great customer service nice clean property with great rates thank you!
I have tried several other storage places but public storage is by far the best. Every time I come in I’m greeted and helped with everything and anything I need. Kizzy helped me with my storage unit any question I had was answered she was quick and efficient and friendly; over the phone and in person as well. Putting a smile on everyone’s face. I’m so happy I chose to rent a storage space here!
TRENA WAS AMAZING!! The easiest process so far moving during this Incredibly stressful time. If you want the best customer service come to this location and ask for Trena.
Trena was helpful and funny. I'd recommend this place to anyone.
Love Trena for helping my friends and I out with navigating the codes and such. Super sweet and super friendly & answered all of our questions.
I swear this is the best Public Storage in Austin all thanks to Trena! She answered all of our questions and helped us through every step of the way. Trena went out of her way to be especially welcoming and took genuine interest in us and our needs. Will certainly be returning for all of my future storage needs and for Trena’s excellent customer service.
What a great experience! I am a college student and this is my first time ever getting myself a storage facility unit. I needed a place to put all my belongings during the summer, seeing as I won’t be here and can’t store it at my family’s house. When first thinking about finding and reserving a unit at a storage facility, it felt very nerve-wracking and daunting. All of my anxieties vanished in an instant once my boyfriend stumbled across the Public Storage website. They made it very easy to sign up and reserve a unit, all completely online (and we even did it the day before we were planning to move all of my belongings). In a matter of 10-15 minutes, we were all booked, payed for (at a VERY good price), and ready to move into my new storage space. It was a very quick process and made me feel at peace. The next day, we visited the facility with intentions to move our belongings in, and thankful Ms. Trena was there to help us along the way. There was no better person to help us move than her. She greeted us with a friendly smile, and felt very warm and inviting. She made us laugh and smile the entire time, and it really felt like we were very much being taken care of. She went over all of the required information again just so I wasn’t left in the dark to interpret what was sent to me online on my own, which was very helpful to a nervous person like me. She led us to the unit, explained all of the rules and information to me, and it couldn’t have been an easier process. The interaction I had with Ms. Trena as well as how easy the entire process was makes me feel very justified in choosing Public Storage as my go-to storage facility (and I will definitely be coming back in the future)! Thank you Public Storage (and a very big thank you to Ms. Trena!!!)! <3
As a person who works in a service field, I truly appreciate good customer service. Today, I encountered an example of outstanding customer service from a Public Storage employee - Trena. She treated me like a human being. She understood what I was going through. She's a gem. It was the best customer service experience I've had with Public Storage in the almost 8 years that I've been using Public Storage. You're lucky to have her. Thank you, Trena!!!
Been storing here for 5+ years now. Staff has always been helpful when needed along with friendly smile. I've had bad luck with other storage facilities in the past with property upkeep but here they constantly are in the grounds making sure everything is A1.
Ms Trena is the BEST! So professional and courteous. I live in Lago but I won’t store anywhere else because of her. Trust me. You won’t regret it! ❤️
Ms Trena is did an amazing job assisting me with my unit. Very professional and patient. Stay in contact with me about my unit cause I drove all the way from El Paso tx. She is definitely a wonderful person and a great place to go for your storage very clean as well !!!
Trena made me feel so comfortable and was so helpful for my rental process. I truly appreciate the location and her help!
The folks working here have always been so helpful every time I needed their assistance. The facilities are clean and well taken care of!
We have had a unit at this location for about 4 years, now living in CO we have had to manage out unit from out of state. Ms.Trena has done a phenomenal job assisting us with anything we need over the phone. We have felt comfortable and safe keeping our items at this location!
Trena was of exordinary help on finding my unit and asking if I needed anything help make the unloading easy. Smooth easy process highly recommend this particular public storage facility
I really like this specific location. Always cleans and friendly staff. I was in and out thanks to Trena. Appreciate great customer service!
Very clear Very professional and friendly staff
Trena was so helpful, friendly, patient and answered all our questions. I definitely recommend this place for such a wonderful staff. She personally took us to our storage and explained to us step-by-step how the lock and the gate codes work. Great experience.
Trena was so very helpful with finding a unit to fit my needs. The customer service by Trena made this process easy and quick.
Very professional and fast experience! Thank you Trena
I never feel the need to leave a review but I just couldn’t resist. This was my first time having to rent myself a storage space, I was a little anxious on not knowing what size to get myself, when I walked into the office I immediately relaxed and was greeted with warm smiles all around. I personally had the pleasure of meeting Trena, she walked me through everything, ensuring I received a great deal for the perfect space I needed. I wanted to write this review and dedicate it to her for all her help today. And I hope she gets recognized.
Very welcoming environment employees especially general manager was really great and treated me with the best customer service possible I believe her name was Trina she definitely gave me a warm welcome I would refer this place to anyone I know and if it were possible I'd give 20 Stars...
Trena was super nice to deal with. Got us in quick and efficient.
I highly recommend this Public Storage. The staff are professional & customer service oriented. Trena was amazing. She was very friendly & personabe. She greeted us with a smile and promptly addressed all of our issues & concerns. She was kind & didn't make us feel bad about getting behind on our payment. Trena made us feel like valuable customers & brightened our day.
Clean and well priced.
Ms Trena is did an amazing job assisting me with my unit. Very professional, patient and personable. Always in a positive demeanor and sweet. I have rented with public storage for over 5 years and she has been the most helpful and kind worker I have yet met. Thank you!!!! ^_^
First off, Trena and her whole staff here at this location have been great to work with and very understanding. They always address any issues I have when I come in. Beware of rate increases, they are ridiculous! January 4th 2022 (yesterday) I got a rate increase notice in the mail. I was notified that my rate was increasing from $304 to $400 a month (32ish %). My last increase went up 25% from $240ish to $304. I offered to come up and pay for a year in advance in order to lock in my current rate of $304 and was told "that's impossible" from the customer service agent on the phone. Now they'll have to re-rent this unit at an introductory rate and since it's a larger unit 10'x25', it may not rent immediately and they will lose more money, guaranteed, on this unit for 2022 compared to just doing the right thing for a loyal existing customer that could have easily been a long-term customer. Not to mention that by 2023, my business will probably be much more recovered from the pandemic, and I would be able to handle an increase at that point, who knows. Anyway, be aware of the intro rates. Corporate and the greedy suits will try and squeeze you as quickly and as much as possible. I don't mind increases, I get it, but the substantial increases during a pandemic with less than a 30-day notice is just a bad business decision and I'll never recommend and will probably deter as many people I come in contact with, from renting from this company due to their greed. Dear Public Storage- Take care of your EXISTING loyal customers! It's not hard.
I have been using this storage for a little over a year and have had a great experience! Trena has been super helpful and truly cares for her customers. She answered all of my questions and showed care during my moving process. I would strongly recommend this storage unit!
Miss Trena was marvelous!! She has been soo welcoming this whole process since move in. I haven’t had such customer service like this since I’ve been in Austin! ASK FOR TRENA U WONT REGRET IT!
This facility is highly recommended. Erica went above and beyond to get us transitioned into a larger unit. She even checked on us during the move and brought us an additional cart to assist.
Erica was very helpful with transferring from one unit into a larger unit. She even offered help with moving after she had clocked out on her way home! We have rented at this location for a couple of years and find it to be very safe with security and awareness of all that goes on at their property.
Manager was very helpful and friendly. She helped me throughout the entire process and answered phones promptly. Signup was easy and simple. I was able to do everything online. When I arrived it was all ready when I got there. The whole facility was clean and well lit . I’m very satisfied and will be using this location for any storage needs :-)
Amazing service from Trena! Definitely will continue to use! Thanks!
Trina - is excellent at her job , she made my day.
I have had units here for 6 months the team has always been good. Trena is friendly and great to communicate with over any issues or concerns. I highly recommend using this location and working with her and the team here.
Trena, and her team are amazing people to work with. Been storing here for 6 months and they have always been good to me. Highly recommend this location and team
Trena was awesome and patient. Great sense of humor too. Thanks much for your help!
I consolidated two storage units into one larger one (prices were right for the move). Kizzy was delightful before and during the process. She checked in with us a few times as we were moving and brought sunshine with her each time. The place is clean and the staff is so friendly. Thanks, Kizzy!
A nice place to store all your belongings
We’ve had the best experience with Trena and the other employees at this location. Everyone is so amazing and helpful! The property is always clean and we feel certain our units are well protected.
Trena and kizzy were absolutely amazing. However the online 24/7 help line was not helpful at all.
I want To say Thank You to Ms. Trena she took Very Very Great care of Me .. This is such a awesome location and I'm definitely referring any friends and family when they need there unit .. Thank you for all your Hard work
Had Trena help me find a unit and after looking at several we found the perfect one at a great price! Thank you Trena for all of your help!
Thanks so much to Trena, Kizzy, Alex, Erica and the staff for all there help!!! I’m very thankful for there help and assistance. I’ve had a few issues and they were quick to respond and fix the problem. Highly recommend this location!!!
Trena is amazing. So helpful and will answer any questions you may have. I love working with her when I go to the office.
I was very disappointed that when I wake up to location there was no one there nor a sign saying when they be back however as I was leaving a worker finally open the door. I took care of my business & then left.
Kizzy was fabulous! I never imagined renting a storage space could be so enjoyable. She was courteous, efficient, and made the whole process easy. She made my day!
From start to finish I have been duly impressed by the management and staff of this facility. Trena is the most accommodating person that I have had the pleasure of working with. She pleasantly allowed us to walk the property and choose the unit we felt suited our needs the best. Each and every time I have had a need it has been quickly met. I did not go wrong with this choice. I highly recommend this place and this staff. Y’all did good with this woman.
I really appreciate the service that Trena and staff provided at my time of need and the property is very well kept.I am in the moving business and I have traveled through out Texas and been to alot of storages.This is one of the best.Thanks
We originally rented an air conditioned unit on the inside of the gate but once we packed the U-Haul we realized that we needed a much larger unit. Ms Trena was very helpful in assisting us in doing so by transferring it to a larger unit. Very engaged and professional employees at this location. Will definitely be using this location whenever we need extra storage.
Rick and Trina are wonderful people that have been employed at this location. I have had extremely hard times at late. They were able to see even though I was trying to hide my problems and assisted me with great hearts. These are the days that keep me going in the love against hatred. Thanks a bunch for everything.
Kizzy and Alex were very welcoming and helpful. Kizzy especially was spectacular. That’s why I’m a return customer.
I have been using this storage facility almost 2 years and they have the best customer service by far. It had been over a year since I came to check on my storage and I had forgotten where it was located. They were completely understanding and helped me locate my unit right away. Even with masks on, I could tell they had a smile on there face the whole time they were helping me. Anytime I need storage space, I will always use Public Storage.
Trena at Public Storage is amazing! She is always smiling, cheerful,and ready to help in any way she can. I highly recommend this storage site to anytime looking for a great storage facility with a polite, professional, and wonderful staff! Thanks Trena for always making my day a little brighter!
They all were so attentive and helpful. And very sweet. I'm glad I stopped in and got my unit in a flash. With a very nice staff
Again public storage has gone above and beyond to help me with my storage needs! The employees at this location are all top notch and have made the process seamless!
Trena helped out so much i came to this location to do a fire inspection and met me at another location down the road to do the same . I would not have been able to complete my work without her!
Location right off 183 has been super convenient for my needs. Equally important, I have always been able to get a wheeled cart when I need one. Erica and Treena care about customers' experience and are very responsive.
Trena was excellent in service helping us move a customer out of his unit. We appreciate her so and the business. Big asset to the company. Thanks so much.
No issues, nice storage friendly staff.
Trena and the other staff in general were very helpful during the time my things were in this storage facility. If they weren't able to answer my call immediately, they returned my calls in a timely fashion and answered all my questions regarding the agreement, etc. Also I felt that my things were very secure at this location.
Trena and Kizzy were very helpful and provided great customer service. Definitely would recommend!
Trena was a pleasure to work with she went above and beyond to help get the unit needed.
Trena and the other lady were very helpful in setting me up in my storage unit. They answered all of my questions fully. The office and unit were very clean.
Trena was such a great help! She does a great job of explaining all the details about the agreement and has great customer service. She turned my whole day around as she was helping me. I would 100% recommend this place just because of how welcoming she was and because she always tries to get you the best rates!
Nattlie was very nice with helping me will let others no about this location thank pretty lady
I had to wait but everyone needs a break. Terna came back on time & was very good at her job in all aspects.
Can canadians rent a unit in the United States
Deborah is very helpful and kind
Great customer service from Debra and Nattile
Thanks Kim for ur help
Great customer service
Es terrible estar dentro por 20 min. Porque? El mendigo edificio no tiene A/C Claro no tengo ninguna unidad aqui . solo vine a levantar lo que habia dentro de una unidad que compre en una subasta . Y claro es de suerte encontar cosas buenas y malas . Pero este tenia el 80% de basura mas el mal olor del edificio y sin aire fresco. Sales loco la neta.
Kim and her staff are amazing! Extremely helpful and everytime I was there Kim was cleaning the property. Safe, clean, convenient, and friendly! They made the transition from 1 unit to another so easy!
Amazing customer service, had some minor problems when I first started using their facilities but the property manager handled them promptly. Would 100% recommend this place to anyone
Layout is meh, but clean and nice. App works well for entry. Staff is helpful, Kim called shortly after an online reservation and also followed up prior to the lease date. The furniture company I hired that was on property also said shout-out to Kim. No contact move-in and app integration is nice. p.s. will follow up after closing lease.
Kimberly was extremely nice and helpful! I recommend this location for anyone looking for storage.
I had a great experience working with this location! Most storage places are hard to deal with but I was relieved at the ease of the whole process, thanks to Kimberly! Will definitely use again.
Moving across the country and trying to figure out movers and storage has been overwhelming! Kim has been very patient and helpful. She is very knowledgeable and recommend several options to accommodate me. Thank you so much Kim!
Lorenzo and Al were great. They stayed later than needed when he didn't have to. Great customer service!!!
Great place staff seems a little lazy NO showing of the unit find it urself! Never had access to a restroom! Prefer a place where staff is more attentive and useful!!
Great storage space, good price, and awesome customer service. Nicole at the front desk was super helpful.
Awesome customer service! Thanks Kim And Katrina for helping me get the perfect unit for my stuff. It was a easy process!
Kim was awesome. Easy check in, easy check out. We didn’t have any issues while we used the storage unit. It’s well lit, clean, and in a great location.
Kim is super friendly and made our visit super easy she gave us the information we needed and was very knowledgeable. Great location, easy accessible units and excellent service.
I have rented a unit for 10 yrs moving from the Midwest. Kim, the client service rep is so helpful and kind. I was able to remove the last of my items and highly recommend this facility.
All my thanks to Kimberly who was very knowledgeable and for making it even easier after the online search and reservation confirmation!! Definitely recommend!! 👍
Really nice people that work here. I've had a unit for about 3 months and all of my visits have been good. The place is both secure and clean. The only opportunity for improvement would be to have more carts available at each entrance. I've had to walk the whole building trying to find one to use. It would be great if there was a better way to manage them. This doesn't take away this being a great climate controlled storage place.
Very easy and quick storage solution. I overestimated what I needed for my American adventure and packed waaaaay too much stuff! I got a small locker all set up and done within minutes. My belongings are now secure and I can pick them up whenever. Thank you Kimberley for your outstanding and friendly service.
Kim and lane 5 stars
Unit numbers are clear and very easy to read
Kimberly was friendly and 👌
I couldn’t figure out the lock and the young lady stopped to not only help me out, but to make sure I knew. Outstanding Customer Service!!!!!
Awesome and quick service! Kimberly was great to work with.
Kim was extremely kind and professional. She will take care of you!!!
Kimberly has excellent customer service and was really helpful and very knowledgeable of public storage services thanks Kim
Deborah is always nice and helpful. And Katrina was pleasant on my recent visit. Always nice to come by.
Clean, secure, and very affordable. I've had 5-6 storage units in the past 10 years and this is by far the best value. Expect friendly customer service from the employees and a clean and safe place to store your belongings. A+!
Awesome and fast service, friendly and helpful. Recomendable 100%
I have had a storage unit for nearly four years here! I just wrapped up and moved out and Kimberly could not have been more helping in making my move smooth and easy. Moving is stressful enough and she helped me close this chapter on a happy note and I am so grateful. Great service! Thank you Kimberly!
Ive had good customer service with PUBLIC STORAGE. Kim is a wonderful customer service person. She has helped me a couple time with questions and issues. Keep up the good work Kim.
Great service, katrina helped move things along and covered our needs to get a unit for moving
She is very friendly and provides excellent service. Provided me with best pricing options! Thank you Kim for you help!
Good service and I was able to get ground level, drive up unit. Kim was very efficient
The facility is clean. The staff is friendly and professional. Katrina was extremely helpful today with answering my questions on storage units. I recommend this location.
Extraordinary customer service, the best ever!!!
With all the stresses of moving, Katrina was extremely helpful! She had a sense of humor that was able to help brighten my day :)
I came in yesterday to get some things moved around in my new husbands storage unit. His crazy ex wife is demanding she get to keep his grandmothers decorative Jesus crucifixion plates...Anyway, Katrina was super kind and helpful. Friendly service with a smile. We will definitely recommend this storage facility to our friends!
I was very pleased with the customer service. Katrina was very helpful. She was knowledgeable and had an answer for all my questions.
Michael was very knowledgeable, helpful, and nice. I had a great experience renting my unit this evening. Thank you so much!
Kim was super patient and informative!
Katrina she was great and helpful thank you I recommended with her
Kim was great. Everything was very easy from beginning to end.
Clean... Easy access...
Great service!! No hassles!
Micheal helped me, very professional and knowledgeable. All in all a good experience. 4 outta 5 stars. Only complaint is them tricky doors! Lol.
I had my things here for several months and the facility was always clean and I never saw a single bug or rodent. Zaida was especially helpful and made my experience really all that much better. Thank you so much Zaida for being so helpful an patient!
I really appreciate the customer service there at Public Storage. Zaida the customer service rep that helped me was excellent and very professional. She took care of business. I've rented from them before and had no problems and so therefore I am a returning customer.
The team is just remarkable. I've been a customer for a couple of weeks while making a move. They have helped with all of my need even on a holiday. Thank you Zaida & Keith
They drilled through my $30 locks the day before my due date and CHARGED me $60 to open the locks to get to my storage unit. Not to mention they told me the WRONG DUE DATE. 1 star.
Hola muchas gracias por su apoyo y atención señora Zaida .por la cual le llame para poder hacer mi pago del storage y usted me dijo como hacerlo.gracias por su ayuda .bendiciones.
awesome room and great price
Zaida was super helpful in making sure I was getting enough storage space for what I needed, and she made sure I had supplies and was friendly and efficient. Thank you!
Customer service is amazing! Keith answered all questions, was super friendly and patient. Would definetly reccomend this storage facility !
Sean was extremely helpful and very informative and made me feel so comfortable and was fun to talk to.
Kimberly was very helpful on site. She explained everything clearly. The unit was very clean. I signed up. Keith was also offered excellent service.
Great Place to Rent space from. I always get great service here. Zaida is the best. She is very friendly and professional. Public Storage is lucky to have her. Exceptional customer service.
Zaida was AMAZING!!! she got me started, and made sure I had everything I needed. She was professional, but not at all stuffy, or snooty. A personality like hers is much needed in times like these. We have the exact space we need, with people we like!
Easy and safe acces
Great friendly service. Nice and accessible property. Lane helped me and he was great!
Nicole was very kind and helpful. Im verry satisfied :)
Nicole provided fast friendly service & setting up our new unit was a breeze.
Money hunger storage
Nicole was super helpful in assisting us in finding a unit and guiding us through the transaction! Will use again!
Nicole and Chloe were very helpful in showing us the property and answering all of our questions. The property was very clean and secure!
Nicole and Chloe do an excellent professional job of keeping our storage needs in tune. Great customer service and excellent professionalism.
Alex and Nicole very professional and welcoming. I would definitely make me come back and rent from them again.
Nicole was very helpful and explained everything to us with ease! She made us feel very welcome to a clean and friendly place to store our keepsakes!
Nicole & chloe are great help every step of the way love these guy
Nicole and Chloe were very nice and helpful and storage unit was very clean. Thank you
Nicole and Alex were very professional. The experience was wonderful thanks ladies
I found myself in a situation where I needed to move quickly and needed storage right away. From the 1st phone call all the way till I got the keys to the unit everyone was so friendly and so helpful!! They found me the perfect size and at the best price around (and I callled all of them). Chloe was super helpful, funny, friendly and gave me all the information I needed. As well as Nicole who was there to help with any questions I had and even the ones I had forgot to ask. They both made this a quick, easy and actually an enjoyable experience!! Super happy to know that while going through such a hard time in my life that my belongings will be safe and secure and that the people there are so willing to help.
Nicole was super helpful and professional. If you are needing a place to store your things go see Nicole!!
Visit public storage today. Very nice & clean facility. Thanks to the staff for being helpful. Lane & Alex & Nicole were great help.
Al and Erika are a great team,and were courteous and friendly!! It is a pleasure just to stop by periodically just to chat and say hello!! 4👍!! Everyone were a great help,in my termination of my unit&account> Thank you for your years of good service. Special thanks to Lane for handling the final visit. Best Wishes Always to Ya’ll!!
Thanks to Nicole, Lane, and Alex - my first time experience with public storage was smooth as can be. They were super helpful and knowledgeable. Keep up the great work you guys! I highly recommend this storage unit.
Very helpful and informative. Lane walked me through various aspects of the moving experience and streamlined the process. Should have done this sooner! I recommend this unit and Lane!
Nicole and Alex were very helpful and I appreciate all their help in getting me set up!!
Chloe was amazing and provided wonderful customer service!
I had my things stored here for about a month and a half. No complaints. The manager and all the employees I came across were always so nice & helpful.
Nicole was awesome at taking care of my storage needs. Thanks
Thanks Robin and Chloe.
Lane was helpful, informative and provided great service!🙏😊
Alex and Lane were very helpful. Made a reservation for a 5X5 but I really needed a 10X10. They were very informative and great customer service
Chloe was very helpful in getting my unit ready and set up!
Exceptional service and great deals! Thank you chloe and robin m
Me and my wife were on a time crunch and the unit wasnt safe. But robin and chloe got us in the right place with lots of options. Very professional! The deals were great and units are clean and easily accessible
Chloe and robin M. Did an amazing job fixing our reservation and went above and beyond when my reservation was a bad spot. Gave us exceptional service. I cant thank them enough for the fast service!
The staff at this facility (I worked with Chloe and Robin) were great! They got me set up with the right size unit in a friendly, efficient and quick manner. They were awesome.
Good location, reasonable pricing, excellent onsite staff.
Great location - Cynthia is very helpful and welcoming. We've rented two spaces from her now and would highly recommend the location. Always very clean!
The place is nice and clean, decent prices, and great staff. Cynthia and Robin were super nice.
Easy and convenient. Staff was always helpful. Cynthia took care of any problems i had right away!
Lane was great! He explained things very well, and gave great customer service!
I'd like to thank Cynthia she's nice and friendly
Clean helpful friendly
Great service with a smile and GREAT security. Thanks Cynthia!
Cynthia, long time customers
Cynthia and Tina were really good and helped us out after working hours. It was a really smooth process and everything went smoothly. Thanks for accommodating us after working hours.
Cynthia was great , informative and very helpful with locating the size of my storage to accommodate my needs . First time using a storage and everything went smooth with Cynthia.
Ive been with this Public storage for a couple of years and have had a good experience with the different property managers and employees. The units are very well maintained and customer issues are taken care of in a timely manner. Shout out to our new manager Cynthia and Sharon for their work. Thank you.
No hassle. Sharon and Cynthia took care of my needs quickly and expertly.
Cynthia & Sharon were friendly professional and to the point had a great experience in making a decision on storing my whole life. Thank you ladies for the great customer service.
Miss Gladys did an amazing job with assisting me with all I needed for my storage she was such a big help in this needed situation!! Thank you so much Miss Gladys
Nice staff , a little pushy with trying to get you to buy extra things at move in. Raised my rate almost 30% after being there a few months, called to inquire and basically they just say sorry nothing you can do but move out.
District Manager Christopher Pierce was a God send in helping my husband and I during an unfortunate event that happened with our unit.
Kimberly was extremely friendly and helpful! She met all of our storage needs and helped us find the appropriate size units. The property is super secure and always clean! I highly recommend this location.
The experience I had with Tina and Sharon today was excellent. They worked with me as they understood that I was transitioning into my new place. Would definitely store here again. Customer Service 10/10.
Emilio and Tina are the best,always willing to help with any issues we have,thx guys!!
Tina was exceptional today. Excellent customer service
Tina! You are amazing at your job!
I received excellent service during the utilization the space at this facility. Tina and Alex were very helpful with my closeout.
Kenia is awesome she help us and explain everything to us great personality.
Sharon and Tina are the best! They really went out of their way to help me.
Great customer service and thorough explanation, thanks Lane !
Sharon was great and really helpful!!!
Sharon has Great customer service.
Tina provided very pleasant and fabulous customer service ! She went above and beyond the average customer service employee, and after 52 years in retail mgmt and real estate sales, I know good customer service. The property is clean and we'll maintained. Will lease here again any time I need a facility.
When I walked in Sharen greeted with a big smile got me right in fixed up with what I needed. In and out in no time.
Tina & Emilio
Straight forward, easy experience. Big thanks to Tina and the team!
Tina and Emilio were the best! gave a 10/10 experience, very friendly and homey atmosphere.
Great friendly staff. Helped me out to pick the right unit for me. Thank you!
Emilio was awesome
Mr.Emilio did a great courtesy job and offered good service.
Emilio was great today! He helped me find the right locker that I needed!
Emilio has been great from the moment I first walked in the door. When I first rented my unit 5 months ago, he was very friendly and gladly showed me my new unit and answered all of my questions. He also always greets me when I see him while visiting my storage unit. Besides the customer service, the facility is very clean and I've never had an issue with my client controlled unit. They also have elevators and flat carts avalible to use on the property for free so you can easily load and unload your stuff. I can honestly say this has been the best storage unit I've ever had.
Very nice and very helpful. Kenya was great - incredibly knowledgeable and helped answer all my questions! Location is easy to access and has great features.
Thank you Mckenzie for staying late and helping out with my unit! I appreciate you a lot!
I went in and was immediately greeted by the 2 friendly people at the desk. Mackenzie took the time to walk me out to the unit so I could actually see it. Through out the whole process she was professional and answered every question for me. The prices were very reasonable and I would suggest this location to anyone looking for a storage unit.
Awesome customer service.
Hot outside, alrifht inside. Could use water fountains.
John is phenomenal; he's courteous, respectful, and a great salesman.
Worked with Emilio to setup the storage location. Pretty easy and painless! Thank You
People workong there are not aware of whats happening at Facilty or even know the layout of facility. Buildings are somewhat maintained and decently clean.
This place is awesome!!! Ms. Zaida, Kenya, and Emilio really made things so easy and fun. Feels like family. It is so great to have our things at such a great place
Kenya was awesome.
Wonderful wonderful customer service
Sharon and Emilio gave amazing service today. They were friendly caring and knowledgeable. I feel safe with their business. . I highly recommend this location!!!
Set up a rental on line and got a great deal. Natasha was very helpful and made it a very pleasurable experience.
Every time I needed help from Public Storage, Cynthia was there! She was very amicable and kind. This Public Storage made it easy to get my things and if I ever need them again I will come to this one. Thank you, Cynthia
I rented here for 7 months, the price did go up a bit while i was renting but it wasn’t unreasonable and i was given a notice. Never had an issue with accessing my unit. I left my lock off once on accident and they put a lock on it so it wasn’t left unattended and they called me to let me know. Moving in was just easy as moving out. If i need storage again I’ll deff be coming back. Emilio was helpful and kind everytime i needed help.
Tina and Zaida were wonderful! Went above and beyond to help me with my storage unit!
Emilio at the 183 Research unit location. 78750 was very nice and helpful
Not only have these guys raised my rent to an exorbitant amount, they've now added an extra lock to my unit, which is not delinquent in any way. They are holding my unit hostage, without ever leaving me a message saying why (it's because I'm not using their lock). Plus I can't get ahold of them so I can get my stuff OUT. This place is also poorly maintained, elevators not working, not proper cooling during summer, and garbage often left around. This place also blamed me when someone else abandoned a mattress on my floor. Very dissatisfied with the service I've received this year
Absolutely great experience all around. Easy and convenient to get to, very easy to rent from, lots of storage unit size options, and when we finally cleared everything out of our unit around 5 years later it was very easy to close it out. The employee helping me was friendly and quick - which I found to be true anytime I needed help from their staff. Really good storage location, I totally recommend.
Should have read the views before falling prey to the sales pitch of their great rates and specials. Can you say Liars? Read the real reviews not the happy fake ones. Your rate will double after your move IN!!! Not only that the facility is lacking the most services important service. There are only 3 carts for this enormous facility that should have at least 5 carts per floor. So count on running behind to find 1 of the 3 carts or waiting for others to finish up using them. Just about every visit I'm searching for a cart. Lastly trying to stay hydrated while you move your items in the heat and find yourself needing to use the restroom. Well the restrooms are kept locked and you're expected to go to the office have the attendant drive over if their not busy to unlock it. Good luck with that. Oh and when the offices is closed guess what you better bring your own portable potty. Mainly the bait and switch pricing when you receive your second months bill. Try complaining and you'll get the well we have a signature on your lease that the pricing is subject to change and were sorry you're unhappy is there anything else we can help you with? Have a great rest of your day day... Translation bend over....Best thing to do is is take your shopping dollars else where. Predatory company. They'll ask you for a great review when you sign up. LOL
Rented a unit yesterday and Emilio was amazing help. I was a bit disappointed with the hidden fees that weren’t explained on the website when I reserved though.
I had called earlier and Emilio was expecting me when I arrived. He used the golf cart to show me around, open and lock my unit, then made sure that the gate code worked. Clean facility. Excellent customer service.
Emilio was an extremely courteous, personable, and helpful representative who made the process of renting a unit quick and easy. Just started renting, but they seem clean and professional.
Emilio got us in and out fast! We got exactly what we wanted, and the unit we got was better than we expected for our price range.
Ok location, easy to work with.
Cindy was fantastic in helping us get moved in the same day as we initially contacted her. The property tour and paperwork setup was quick and thorough, allowing us to get everything moved in before the rain started!! Great property and great employees!
Cindy was very professional, courteous and patient when providing answers to my questions regarding renting a storage unit. The information she provided me was spot on! I even saved a few dollars on my storage unit. The storage property is extremely clean! Thank you Cindy for your help! Second review: Cindy told me she was moving to another property and Emilio would replace her. Public Storage has hired exceptional personnel to manage their properties...from the moment I walked in the door Emilio knew I was expecting a delivery, spoke to my moving company driver gave him a tour of property to ensure a safe and easy delivery. Thank you Cindy and Emilio for your professional courteous customer service and making my storage needs stress free!
Everyone is friendly and helpful
Amazing ladies! Cindy and Zaida were do helpful! The whole process took 10 min.!
This facility is AMAZING! I’ve been renting space here for almost 2 years and Cindy always helps me out. It’s clean and secure. Cindy is very thorough and thoughtful. I recently transferred to another unit and Cindy made the transition seamless. I can’t say enough good things about her! Highly recommend!
Zaida was friendly, professional and a problem solver to help us identify what would work best to move from one outside unit to two smaller units, out outside and one inside needed for needed climate control to meet the needs of our storage contents. She showed us numerous options to help us determine what would be best for our needs. When it came to the paperwork for transfer - a glitch did not sway her calm, professional and friendly manner - she found the solution and all was handled without delay. Thank you Zaida.
Lane was very professional, courteous young man. We needed a bigger storage unit he was very patient showing us several units that would fit our needs. Fantastic customer service, I would recommend this place and Lane to my friends and family:)
Had a great experience thanks to Cindy's super helpful and knowledgeable advice. This is my first time renting a storage unit and was a little nervous but Cindy had great customer service and I felt properly cared for and at ease with our transaction, so I quickly felt comfortable and knew I made the right choice coming to this storage rental location. Thank you so much Cindy! :)
Both Cindy & Jennifer were friendly, professional and helpful. The intake process was simple and thorough. It was completed in a minimum of time with care that I understood the contract. Cindy ensured that I thought of any moving needs that might take place. Highly satisfied.
Very friendly employees.
Zaida was so helpful--we really appreciated the service she gave us.
I just noved to austin from Michigan. Tina was very helpful in finding me the right storage unit for the amount of stuff I had.
Cindy was awesome, even though my storage unit got cancelled by someone, she took excellent care of me and told me no worries! Cindy was good at walking me through what I need to do and how everything works..
This place has got climate control for very good price. Cindy, store manager gave the best service.
Zaida is amazing! Incredible customer service! The place is very clean and very reasonably priced. Me and my husband just purchased a unit and loved it.
Change the old yellow ropes that are attached to the storage doors. It chafes and some of it got into my eyes.
Have rented here 3 separate times. Love it each time.
Cindy was awesome!! She really came through for me in a crises. Would recommend this storage facility to anyone.
Great deal. Cindy was helpful and thoughtful
I had an issue with a public storage closer to me so I drove to this location, and after my experience with the staff here I can tell you that I will mill most definitely be coming to this one from now on. They were so helpful and friendly it is worth driving out of the way for.
This storage is tucked away and very secure. It was easy to get to my storage unit thanks to the carts provide
Willie was very helpful over the phone and in person. He was very polite and professional. He helped me bring my accounts up to date and then also suggested other options to combine two storages. I really reccomend this location.
This has been by far the best storage unit I have ever been to. Willie and Cindy are GREAT! They helped me last minute and got me WELL taken care of. The place is secure, and on the plus side they provide customer service that makes you smile because they are so great. Thank you guys soooo much for this fanatastic experience!
Cynthia was great. Facilities are clean. Quick and easy process
Great location with an awesome staff. Willie and Cindy do a phenomenal job. Can’t go wrong with this location.
I’ve been renting a unit here for a year now, and the staff, especially Cindy and Willie, have been incredibly helpful and responsive. The facilities themselves are clean, well-lit, and easy to navigate. The rates are great and the location is very convenient. Finally a storage place with enough hand carts!
Cindy and Willie are absolutely wonderful! They helped me when I transferred to a smaller unit and what could have been a stressful situation turned out great.
Great Service by Yesenia and Willie. I was promptly shown my storage space before I decided to get it. The space was clean. They also have all the storage supplies at reasonable prices right there.
Cindy and Willie were amazing and I was able to quickly get a storage and make it on time to work!
Wonderful service and staff. Loved the initial process.
Great service. The premises look really good.
Lane was very friendly and helpful. The storage rooms were clean and in good condition. The prices were a good deal.
Cindy was awesome! Super attentive and very kind. Unit is just the right size. We got a super good deal on the price too! Love the security aspects and how clean the facility is.
Cindy and Willie did great with helping me find a unit with a great price!
Used this facility off and on for a couple years now. The staff is always really friendly and super helpful at helping you find a good deal. It's climate controlled so my things won't mold, and there are trolleys and elevators on site to help you move your things faster. Cameras, gate codes, and good locks make me feel my things are safe as well.
Very clean and nice facility! Cindy and Cynthia are super friendly and very helpful! They answered all of our questions and helped us in getting exactly what was right for our needs! Very happy we decided on this storage facility knowing how clean and well kept everything is as well as the super friendly people that work there! Thank you ladies! Ya'll are AWESOME!
Cindy was awesome. Waited for me to get here from DT even when they were suppose to be closed. She held the storage for me and answered any and all questions I had . Would recommend to anyone needing a place to store their stuff
Amazing customer service form Lane and Cindy. Thank you very much!
The facility was clean and had everything we needed in the office. Cindy played an integral part of our experience in getting our affairs handled. Would highly suggest working with them and Cindy. She was extremely helpful.
Cindy went above and beyond to help me deal with my storage unit. She was available whenever we had questions, was supportive and made my experience pleasant and effortless!
Helpful employees, clean and well designed facility, very secure. Love the way their indoor A/C units are housed- made several moves I’ve done lately much easier and less stressful. I’ll continue to use them. Fair prices as well.
Act nice and sweet just to scam you in the end. Prices always change and the elevator is terrible. They will charge random fees and even try to make you pay double because "they didn't t receive last payment" they do shady things even when they smile in your face. Go somewhere where they will be honest and take care of you. When it's your things and your life that they are suppose to be securing for you it is best to have a staff that makes sure to contact you and get in touch with you before they auction off your stuff. I was a loyal customer for over a year and they screwed me and everything I needed and had earned over the years. Sucks. I really thought the staff was caring. It is just a front.
The facility is safe and clean. The employees were friendly and always helpful.
The staff was very helpful and nice. Thank you Cindy, Matt. The property is very well communicated through 183. Very good value for the price.
The property manager, Cindy, was very helpful and it was a pleasure to work with her.
mrs CINDY&MRSJENA TOOK VERY GOOD CARE OF ME ON HELPING CHOOSE A NIICE STORAGE UNIT THAT HELPS ME .THANKS .
Great customer service by Yesenia and Filo would recommend this facility to anyone
Very professional and everything easy to understand and get signed up. Filo made the experience excellent!
Good location and neat
Matt and Cindy did a great job getting us set up.
Excellent location. Clean storage area, very secure. Customer for almost a year. Staff very friendly, thumbs up for Filo and Cindy.
Cindy and Filo were outstanding. Always friendly, and very accommodating. The property was always clean. They even checked on us the day we were moving out to make sure everything was ok. Highly recommend this location.
Manager could have been sociable and attentive. Filo did a good job and we attempted to tell the manager, but she was not paying attention. She was too busy on the computer.
Filo is extremely thorough and professional.
New to the Austin area and was welcomed by a true southern charm of a gal...her name was Kimberly and she was so helpful, informative and friendly. She made our move in process fast, efficient and made us feel comfortable in knowing our belongings will be safe and secure. Giving her superstar rating for customer service!
The staff at this facility (shout out to Cindy & Filo) was very helpful and courteous. They answered all my questions quickly and helped facilitate a smooth drop off/pick up of my U-Boxes. I would definitely use them again!
I stopped by for some boxes and thank God they were open when I got off work. Cindy did a great job walking me through the different box sizes and the quantities and how much things were going to cost. I was pleased, I would definitely come back.
Friendly staff especially Cindy she is very helpful.
This place was great and everyone had great personalities and the units were great
I had emergency open-heart surgery 2 years ago and about a year after, I decided to travel the World! So I moved all my things into a storage unit and with everything I had been through with my health, the last thing I needed was to have it be frustrating. They made it so easy, Cindy and Filo really were very personable! I have moved my things out and it was so simple to. I just stopped by the office to let them know my storage was cleared out and they said I would be out of the system by the end of the day! Thank you SO so much for making life easier for me! Definitely recommend this location for your storage needs!!!
Thank you Cindy and Lisa for helping me sort out what became a complicated situation... It's all good now, thanks!! Thanks to Cindy and Filo for helping me transfer to a larger unit (same price). FYI the prices change DAILY and you only have 24 hours to move your belongings from the old unit to the new unit on a transfer.
The process of renting my new space was quick and easy. The facility is organized and clean. Andrea was great to work with and very knowledgeable. I definitely recommend this location.
Service was great. Cindy was helpful and polite. She gladly answered all questions I had. I recommend this location.
Easy checkin, pretty woman, great price!
Cindy and Filo were amazing agents. This location has a brand new storage location and worth every penny.
They were very helpful with setup but they aren't always there when they are supposed to be...I came to get some information at the office around 5:15pm today and they're supposed to be open until 6pm, but the lights were off, there was no sign up that someone was coming back, and no one was answering phones. Otherwise so far they've been great, but I've only just started leasing from them today.
I went in today just to look around and get some ideas and I'm really impressed with the staff and property! Ron and Robin were phenomenal, made me feel like family and were able to answer all my questions and provide me with information I didn't even think of! You've got a new lifer!!
Great service great location. Thanks robin for you service
Cindy was with me throughout my leasing process. Since day one I was told the exact size unit I needed and everything I needed to store fit perfectly. The site is excellent and easy to use because you can back up your truck right to the ledge by the door. Payments were easy and simple online. When it came to move out Matt and Cindy were there to help me with anything I needed. Easiest move out I've experienced when having a storage unit- would 10/10 recommend and come back. Everyone at the establishment super knowladgable and sweet on every occasion.
Great location and price. Clean facility. Robin and Ron were extremely helpful and informative. Highly recommend.
Cindy Filo and Matt were very friendly and courteous and will be coming back when I’m ready for a unit!
Great service, Cindy Filo and Matt were very helpful, professional, and knowledgeable. Will be coming back.
Lisa gave excellent customer service! It took very little time to get my storage unit. I am well pleased.
Exceptional facility.stored there for a year & a half & never had a problem..
Dawn & Robin GREAT CUSTOMER SERVICE AND VERY WARM welcoming.ASK FOR ROBIN OR DAWN!
Awesome team. Had lock break and they serviced us within the same day. Great team keep up the work.
I just wanted to thanks Ian and Robin for giving all the information that I needed for my new unit! I was pleased to see that they were fairly laid-back and understood my needs.
Maybe the best Public Storage facility I've ever used and I've used them in several different states. Robin and Dawn were so helpful and made suggestions that fit my needs perfectly. Lease space here and you won't be disappointed. Well managed, helpful, responsible, and experienced staff. Glad I had their help to make my move easier.
Dawn and Robin were great. My first time using Public Storage and Dawn made the whole process so easy. I will be recommending this location to anyone who is looking for a storage unit. Thanks again to Dawn and Robin.
Robin & Lisa provided outstanding service . Well beyond the normal service required . If in the future storage is needed I will surely return here . John
Hooked me in with a $1 special neglected to mention on the website, phone appointment, and not until I had looked the unit over ready to move in that they require a special cylinder lock for an additional $20.
I'm very happy with this place! Excellent customer service. Dawn answered all of my questions and concerns in regards to the rental unit and Robin was extremely sweet and helpful she took the time to show us several units to find the perfect location/size for us. Will definitely recommend this place is very clean!!!! And it has an AC unit.
Outstanding facility and service. Extremely friendly and very helpful staff and all of this with the lowest costs we have seen for storage facilities of this caliber. Dawn and Lisa are awesome.
Excellent service by Dawn. Facility is well run and very clean.
Very helpful, quick and straightforward. Dawn was great to work with and knowledgeable
Phenomenal service, safe, clean and well-run facility. I had a delay between moving out of my old place and moving into the new one and getting a storage unit was one of dozens of things to do on my to do list on a Saturday. Dawn took care of me quickly getting a unit in just a few minutes. Here's the best part: The day after I moved out, Dawn proactively called me saying she did a walk of the property and noticed there was no lock on my door and that the unit was empty -- and that she canceled my account so I wouldn't pay any more fees. All the stars for Dawn and team!
Called first thing to get a storage unit was immediately answered with professionalism and kindness was already looking forward to meeting them, went in to get my storage unit and again was treated professionally Sarahy was the person right for the job covered every bases for what I needed very impressed being my first storage unit would be my go to place when I move again. Keep up the good work y'all. Thank you
LD and Robin were great. Fast check in, clean facility, smooth move. Highly recommend
Affordable climate controlled storage
The location is convenient and easy to get to. The staff, Kimberly, was courteous, knowledgeable, and finished the paperwork very quickly.
What a great experience, fast, friendly, and informative. We could not be more pleased with there customer service we received from Dawn, Mattie, and Yasmine. I will highly recommend this location to friends and family. Kudos! Thank you again
Jake was incredibly helpful and answered all of our questions! Highly recommended.
Dawn and Robin are very helpful and friendly. They answered all my questions and gave great advice. A few things that could be improved: public storage doesn't make it very clear on thier website that the price does not include the mandatory monthly insurance ($11-15) and the purchase of a lock ($20). It would be nice to know the total cost before deciding to purchase, rather than while signing the contract. Also, this location doesn't allow access after 9pm, I often have to work late so this is a bit of an inconvenience. Other than that, I am happy with the facility. It is clean, the staff has great customer service and it seems pretty secure.
Don't believe the quotes they give online. They're going to find 50 different ways to charge extra. Also they advertise climate control for their units online, but even though we reserved one we were given a non climate controlled unit.
Clean units at a fair price. Great staff!
I could find my favorite size of storage easily .awesome Robin ,sweet and very kind lady helped me to find my place with reasonable price .also all supplies for storage was available at the place , great place and definitely recommend it !
This is the place to go! Dawn helped me and she was super sweet! My experience was quick, painless, and easy. Thanks for being a great facility! From the minute I called, I got the unit I wanted on the floor I wanted and at the price I wanted. ⭐️⭐️⭐️⭐️⭐️ P.S. I noticed Dawn was a little hot due to the sun beaming in through the window. I think management should add some blinds.
Cindy, Robin, and Dawn are absolutely fantastic, exceptional customer service, treat you like a friend. You guys rock!!! Will forever store with public storage.
Most amazing people ever
Best experience I have ever had at a storage unit facility. Cindy was incredibly accommodating to any and all of my needs and was so sweet while doing it. Her management style allows for that facility to run efficiently and effectively. When there are so many options for storage units in Austin, customer service like Cindy's is what makes for loyal customers such as myself.
The staff was very nice. Cindy and Robin helped me out a lot. And it didn't take long for the paperwork. But I have had a storage unit there for probably ten years are more. But I needed another one while I look for another apartment or house. I also like the location too. I feel safe having my stuff there. It's also very clean. I would tell everybody I know that need a storage about this storage.1
Facility is nice, people who work there are nice and helpful. We had no issues while we had our things in storage. The reason I gave them 2 stars is because they do not send you reminder emails to pay your rent, you only get an email the day you are late. Also move out before the end of the month because they will NOT prorate our last month. I paid you rent on time but moved out on the 5th, the lady at the storage place told me on call customer service and they would be able of prorate the rest of the month. I called, and the woman was rude, she talked over me to let me know they did not owe me anything. I wasn't upset when I called so there was one reason for her to talk to me that way. I won't use them again because to me charging $180 for 5 days of use and turning around and renting the unit to someone else is NOT ethical or good business.
Cindy and Dawn went above and beyond to accommodate my needs.
The staff at this location are amazing! Cindy, Robin and Dawn went above and beyond to help with a rental, relocation to a smaller space and treated me with the utmost kindness in an incredibly difficult situation. I would recommend this location to anyone!!!
Great friendly staff
Great / Clean facility. Cindy and Dawn were awesome!
I recently had to rent short-term storage space at Public Storage and Dawn and Cindy we so helpful and knowledgeable about the available spaces and then the transfer of the space to another family member. The property and spaces are clean and surveillance cameras securely manage the property. You also receive reminder phone calls and emails about upcoming rent that is due. I highly recommend this Public Storage facility in the event you to rent a unit for a short or long-term need. Best regards, Karen
Great customer service. Units are clean and well lit.
The staff as very accommodating and nice. A pleasure to do business with. Thank you Jeff and Dawn!!
Jeff was great with helping me out since I've never rented a storage unit before. Quick and efficient move in, great job!
Jeff was very helpful and even stayed late to help me out. He made it quick and easy. He helped me get my belongings properly protected and helped me get those items to my car. Mike, Tracey, Cindy, Sean, Robin, Rakeem have also been very nice and helpful with any questions or concerns before I even rented. Very awesome group of people.. Moooo purple cows!!!
Customer Service is excellent. That is why I give this 5 star rating. First person I spoke to is Michael (Mike) and Vanessa was there as well. I am now a customer who will stay a customer as long as I need this storage. I met Jeff today who will be there with Vanessa more often. So all staff here are super nice, professional, understanding and accommodating to their customers.
Jeff & Vanessa were great ! The service deserved better than 5 stars . They were a big help with my move!
Vanessa , Jeff and Mike purple cow customer service, answered all my questions with professionalism and would recommend this location to everyone!! Thumbs up
Al was extremely helpful, friendly and knowledgeable about his job.
Awesome place and great people. Thank you Vanessa and Terri
Terri saved my marriage and my life! Due to her professional manners made moving transition so much smoother! Thank you terri
Staff here is great! Thanks Al, Jeff, and RaKeem
Al Jeff and rakeem were all very helpful. They all helped me with any questions I had and walked me Thur each step. Purple cows
cheryl was awesome she was awesome
Terri was very helpful and professional. They went over everything in detail and was very friendly and knowledgeable.
Guys at the storage place are great!
I needed a unit to store miscellaneous stuff as I dont have a garage. I called a few public storage locations around Austin and found the property mger at this location to be the most knowledgeable and personable. When I met Al at the location I was very pleased and very satisfied with my choice. He was extremely helpful and friendly. The premises were very clean as was the unit itself. I'm glad I chose this location and would highly recommend as I was very impressed with Al and the service he provided me.
Albert Jeff Kimberly and Robin were sooooo helpful in getting me a unit quickly and painlessly.great service ...
The rental rate is competitive. Clean. Security seems pretty good. Al and his team seem pretty nice.
Vanessa helped me find exactly what I needed very knowledgeable and friendly ! Would come back and refer anyone here.
Al is the best
Al is amazing!!
Al and Dawn we super helpful in setting up my storage unit. Makes the stress of moving easier!
Rented a storage space from Al and Dawn.. Awesome people
Al and Erika were extremely wonderful and they gave great customer service. I moved into the unit I was looking for with no issues.
Erika and Al gave great customer service, polite and explained everything I needed to know
My experience was great! The two guy in front, Al, and Ojo I believe, helped me select a storage that was just rite for me and the amount of items I had.
Al was great! Great service and he even helped me with my sofa. Thanks
Great location and polite. Paid bill for daughter . Al was a big help and very courteous.
Al, has been of great customer service! Even going as far as to open elevator door to retrieve someone's keys that had fallen down underneath the elevator. Recommend using this facility based on its cleanliness and over all customer service...!
One month to the next the price went from 40 thats all fees included to 250 because I wasn't able to move my stuff out fast enough. If you like being robbed or having to be binded to a deceptive contract go with public storage.
Dawn and Tiffany were helpful and knowledgeable regarding the facility and operation procedures. I inspected the climate-controlled building and found the facility clean and well maintained. One thing to note that if you already have a home owner insurance policy be sure and check with your insurance agent first to see if you have off-site coverage and then you will be able to save some bucks on the monthly mandatory insurance coverage. You will need proof of insurance and a phone call to my agent and passing the phone to the staff worked or bring in some appropriate official looking paper. Party On!!!!
Fantastic service!! Cindy & Al were incredibly friendly and helpful!
The clean, climate-controlled environment was very important to me in shopping for a storage place; Always friendly and helpful no matter who I've dealt with, but special mention must be made of Kimberly Grubb. She is always extremely pleasant and helpful, the customer service at this location by kimberly is outstanding. That kind of personal attention is hard to find in any business. Thank you, kimberly.
Sean provided me with great service. He was very clear about the entire process. I cannot think of anything we could have done to make the experience better.
One of the workers named Ojo was excellent at providing me service. He showed me around all of the garage facilities and demonstrated how to use the garages. He was very friendly as well as quick to have me sign the documents necessary to use the storage unit right away.
Be Careful if you use their AutoPay. When they "explain thoroughly" that you need to give 2 days notice they mean 2 days before the 2nd of the month when the auto payment goes through, not 2 days before vacating. Otherwise you end up paying for the entire month. I asked if they could credit the account and they said that it's not that they can't, but they won't because that's how the contract is written and they had explained that very well to me. Apparently not well enough for me to understand. Oh well, live and learn. Just make sure you are well aware of the contract and what 2 days notice means if you use Auto Pay, or just don't use the AutoPay.
I've had a unit here for years. Erika and AL are great at providing customer service.
Dawn and Al were very helpful and friendly. I have no doubt in my mind that my aunt will receive good service there. We had a little confusion about one thing, but Dawn cleared it up really fast and helped my grandparents understand. Great people and great service.
Erika, Dawn, and Al were all very helpful and friendly. They provided me with several options and sizes for units to see what best suited me. Erika showed us around and was very helpful and friendly. The units are well maintained and at a reasonable price. Would recommend.
The customer service has always been excellent! Dawn was very helpful!
Easy to deal with and Erika and Dawn were a pleasure even though I vacated our space here.
Excellent customer service! Al and Erika were awesome to deal with and made the process easy and quick.
Rented a unit today, Al and Vanessa were very helpful they had me in and out very quickly. THANKS
Ai was very helpful
I continue to get great service at this location. Rented with Al last year and he was very helpful. Today I was helped by Vanessa and Tiffanee who made things easy for me. Great staff here
Fathom, Vanessa, and Amy were great.
AL and Lorenzo were very helpful in resolving an issue with my storage space. They were patient and understanding, which I greatly appreciated. I highly recommend this location.
Al and Lorenzo are the best. Al showed great patience while I was deciding what I needed as far as a storage unit. He asked all the right questions to keep me from making a mistake, While moving in, I noticed Al driving around checking up on things. He seemed to know all of his customers and would ask how's it going and check to see if everything was alright. When I needed more packing supplies I found Lorenzo to be extremely helpful, he helped me carry me purchases to my truck and even helped load them, all the time with good humor and a pleasant demeanor. A kind of customer service rarely found in the U.S. these days.
Jackie is full of energy, nice young lady who always attentively helps me. Lorenzo is also awesome but not as awesome as Jackie. They both are great and have wonderful customer service skills
Al was great! From showing me around the property to picking out packing supplies, the guys really made me feel good about using public storage. They were personable and professional. I really like the new climate controlled storage units.
AL and his Co worker Fathom are awesome. They helped me out when I moved into the storage, and I highly recommend this place.
I had a wonderful experience with this public storage location. We needed a one month storage unit while we were moving and Al really helped us out. He went out of way to provide excellent customer service when he really didn't need to. Thanks Al!
This facility has a great new climate controlled building and an amazing manager, Al, who is extremely knowledgeable, helpful, and friendly!
Great service from Al and great energy
Jackie and Lorenzo did an awesome job! Very welcoming and helpful. Answered all of our questions in detail with a friendly attitude :)
Al was great. Made me feel comfortable about choosing Public Storage as my place to keep my stuff. Great place!
I stopped at this location today. Al was very helpful! He showed me around the property, set up the lease agreement, and answered all my questions. I'll be storing my belongings here for awhile, so I greatly appreciate Al's assistance!
Angela and AL were very professional and courteous towards me and have me all the information I needed to make the storage process easy as possible!! you guys are great thank you!!!
Jackie and Al did an excellent job in setting me up with a rental unit. I highly recommend stopping in to see them!
My experience with public storage was the best. Jackie's customer service was outstanding. She was quick to answer any questions that needed answering. We are still with public storage today because of Jackie.
Jackie helped me rent a large storage space. She was friendly, efficient and knowledgeable. I was able to complete the paperwork quickly and was on my way. The unit itself is an interior space and air-conditioned, and will work well to safely store our goods.
very friendly and professional, great service by Jackie at the front desk..the best public storage I have ever been.Thanks Jackie! :-)
All & Jackie- Fantastic customer service!!! They we're very helpful!!!!
They were very helpful Al and Mark helped me with a special to get in a unit under 30 minutes. Give great customer service.
Jackie & Fathom excellent service. Promotion for Ms Jackie ASAP
Jackie and Fatham were excellent to work with. Great service!
Fathom and Jackie represent super customer care. They helped me in finding the best unit for me. They gave me many options. It was an easy choice for me to choose Public Storage over other companies. Thank you :)
Did some moving for a customer to this facility; staff was excellent. Thanks Mark, AL, & Lorenzo!
Sherea walked me around the property and set me up with a unit quickly!
Stopped by to make a payment and had some excellent customer service from Fathom, thanks so much. Plus Teri at customer service was amazing . Thank you for hearing my story
Came in and checked on some storage prices. Fathom was awesome and would highly recommend her services to anyone
Went to the storage unit and Al was awesome. Showed me a great unit, gave me a great deal and really helped me out. Definitely recommend this place.
Had a positive experince so far, Al has been helpful and informative
Excellent customer service. Jackie and Al were very courteous, knowledgeable and helpful.
Al provided the usual Great service. Thanks
Mark helped me transfer to a bigger unit. He was super helpful and made my transition easy and convenient!
Al Green gave us great service & moving in was easy. The facility is clean & very safe.
Used for temporary storage during a move. Great staff, clean facility, Al in particular was awesome.
I have a awesome experience with al and mark they help me out will all my moving needs and answer all my concerns and questions
So grateful Al & Angela made it easy to switch to a bigger unit.
The staff here is excellent. Jackie called me to confirm my reservation, had everything ready when I arrived and got all the paperwork done in no time. She was even able to change my reservation to a larger unit without an fuss or bogus fees. Thanks to Jackie's professionalism, my movers were able to start unloading immediately instead of waiting around, which saved me money on my move and made the whole experience much less stressful than it could have been otherwise. Great work!
Great location, and awesome staff, Jackie was great and made the experience fast and smooth. Thanks Jackie
My 2nd time needing a storage unit. Jackie and Al had exceptional customer service in assisting me with my questions. Al even helped me take all my supplies to my car and jackie got me the perfect price and size i was needing. I definately reccomend this location to all my friends.
Great customer service. Jackie was very helpful
Mark and Al were so helpful and answered all my questions. When there was an issue with the gate not opening Mark repeatedly tried he found a resolution. I was shown a unit in the new climate controlled building which is very clean and very secure. There are dollys by the elevator which were so helpful when moving my belongings upstairs.
So far the best customer service I have gotten in a long time. Jackie was very nice and helpful, she greeted me with a smile and smiled the whole time.. I couldn't have asked better customer service.
Helpful, friendly, secure. Loved the $1 move-in first 30 days, didn't like that I couldn't prorate my last month there after the 6th. Jackie was very helpful, as was Al! Thanks!
Jackie was so helpful and patient. My mother is handicap and needed first floor unit with easy access. Jackie was very helpful in finding us what she needed. The place was clean and full of supplies to help with the move.
First time ever needing a storage unit so I wasn't sure what to expect. They were a little hectic because a crew was looking around that is building another storage building on the same lot to expand. Jackie, the girl behind the desk was helping another customer, so a lady from the group helped me out and showed me a unit until Jackie was free. (Sorry I can't remember the first lady's name, but she was super awesome and friendly!) Once Jackie was free to help, she too was amazingly friendly and efficient. Even with all the other chaos going on with the work crew, she was quick and friendly and helped me get everything I needed to get going. There was also another guy that helped carry some boxes for me from the back of the lot. (Again, sorry I can't remember his name) He was also really nice and I'm so glad he helped carry the boxes because they were a lot heavier than they looked!! Like I said, this was my first experience with a storage unit company and I will definitely recommend and use Public Storage again! :)
Jackie and Mr. Al took care of me. Very awesome service :)
During the three year period I had the rental unit at Public Storage, I was satisfied with the facility and the staff especially Matt and Al. They were both friendly and professional. I did not like the way the rent kept creeping up every 6 months or so, it was $80.00 when I first rented, when I left, I was paying $119.00. I moved to a facility where I pay $65.00 a month. By the way, I was never late on a payment, I believe you lost a good customer due to greed.
Got a great promo. The facility was clean and nice. Above all, the manager, Al, was very helpful and did everything to help me get the best deal.
After calling the Public Storage main line to get a quote, I received several annoying phone calls to schedule a time to come out and get one. I was super busy for a week and had no immediate plans of getting one so I never called back but when I had finally made up my mind to stop by and get one, the price I was quoted had expired and all the units were taken. Seeing that I was pretty discouraged about getting a larger unit at a much higher cost, Sean swooped in and completely saved the day. He recommended I go to a different location where they were having a great Memorial Day sale. He helped me figure out the best option to ask for and knowing that I wouldn't be renting with him, still walked me around the building showing me different size units and answering all of my annoying questions. Thanks so much Sean!!! You made moving my entire apt into a little storage unit a way less sucky experience than I expected.
Came in and Al made it easy for me on his lunch break
I'm a current customer of this location. Mark and AL have been very helpful and extremely professional. I would highly recommend renting here.
Al was very professional and helpful. Thanks so much!
Al was awesome, super friendly, great service! I would definitely recommend to anyone.
I was looking for a storage unit and found a great 10x10 unit with 24 hr access with a loading dock!. Customer service was great, Al was very helpful.
Al Green is an awesome employee! He went above and beyond to help me in a crisis when my car was stolen. Helped to assure me my things would be safe by putting another lock on my unit until I could get the locksmith out to change my lock.
MY SISTER & I NEWLY MOVED FROM NEW YORK CITY, TIED & STRESSED, WE CAME IN HERE TO PUBLIC STORAGE, AL GREEN, A TREASURE, PROFESSIONAL, COURTEOUS, IN THE BEST INTERESTS OF OUR NEEDS. A TRUE ASSET TO THE COMPANY, WE ARE TRUELY GRATEFUL. THANK YOU, AL & PUBLIC STORAGE FOR THE WISDOM TOO EMPLOY, A PERSON OF SUCH HIGH STANDARDS.
Great customer service from Al and Pollet, I would definitely recommend this public storage location.
Excellent customer service. Thank you Polet! The storage are lighted, air controlled and very clean. So far so good! I will recommended !
Al has been so helpful and flexible! He's been great and the location is awesome.
EXCELENTE servicio!! Preguntar por Al, es muy atento y muy buena onda.
I really had a great experience with this particular Public Storage. It is always easy to go online and hold the space you need, but if you can't find the exact right size, I suggest you visit the office in person. Dealing with Mark in the office is wonderful. He is very easy-going and goes over and above to accommodate your storage needs. Al is the other part of this dynamic duo and they make an awesome team.
I come to this facility at least twice a month Al is always very nice and knowledgeable. I highly recommend this place!!!
Mark and Al were incredibly helpful with everything I needed, and i would recommend this place to people I know
I have not visited a storage facility in years. I was expecting a very different experience based on past knowledge. When I met AL I was treated to an excellent experience. He was helpful and knowledgeable about my needs. I will certainly tell everyone about my Public Storage experience! I left with very positive "little known facts" about the storage of my goods when I choose to store them. Good job Al.
This storage place was an excellent choice. Al and Mark were very helpful. They were able to answer all my moving questions and help get everything coordinated. I recommended the facility to my family. My mother and son used this facility and were just as pleased. Thanks for making something that can be difficult so easy. Mark and Al - you are great!
Came in to the store today and AL helped me out with all my questions being natural and nice; and even gave me a tour of the store,and that was pretty awesome. good customer service overall I think im going to be using the services of public storage pretty soon.
I had canceled my storage unit thinking i wouldn't need it, only to find out last minute that I did. I called and spoke with Al Green and he was very helpful and courtious. He even stayed late to wait for me to get there. If it wasn't for him going above and beyond to not only help me, but make sure I was happy; I would have been stuck without a place to put my belongings until Monday. Thank you so much Al for being so wonderful. You are a great reflection of your company and should I need storage in the future I will be returning to you.
I came here to pay my friend's bill and the guy behind the counter, Al was very courteous. Payment was quick and easy... It was good to be greeted with a friendly smile!!!!!!!!!!
Al and Mark was awesome!!!! Great customer service!
Excellent service by both Al and Mark, site is centrally located off US 183, very accessible and secure. Excellent rating
I have to write this review because I was given the best service possible by Al at this location. This is the first time that I have ever had to put my items in storage and thought it was going to be a hassle but Al made the process so much easier. He was very thorough in explaining the process and very professional. The day I can in to get the paperwork done he received a call from and angry customer and was very professional and calm in explaining a situation to the very same customer. Top notch service and I will definitely refer my friends to this location.
Came in Friday, Dec. 13, 2013, about 5 minutes after closing time. The young man who I believe is Alex, opened the office back up for us. Was very helpful is helping determine what size was needed, explaining the prices and specials. He could have just ignored us and went about finishing his closing duties but he chose to stay late and be friendly and helpful. Was very surprised and most grateful for his help. Thank you for making a rough day a little easier to cope with.
I hadn't made up my mind about the unit I wanted until Al said the exact words I wanted to hear about SECURITY. Sold me right away. Thanks Al, ya made it easy.
Was one month late and was charged a $180 LATE FEE. Are you kidding me? There is NO ACCOUNTABILITY. Manager is rude. Facility is fairly clean. But I would NOT rent from here again - EVER.
Manager was extremely helpful in getting set up, showing me around and explaining hours, etc. Price was great and was close to home. I couldn't be more satisfied.