Public Storage Self-Storage Units at 5275 South Cooper Street, Arlington, TX

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Office Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
Office Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
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5'x10'Online only price$ 47/moSmall 5'x10'- Outside unit
- Drive-up access
$ 47/mo $63Best Price LabelHurry! -
5'x10'Online only price$ 49/moSmall 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 49/mo $65Best Price Label -
5'x5'Online only price$ 50/moSmall 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 50/mo $67Best Price Label -
10'x7.5'Online only price$ 61/moMedium 10'x7.5'- Outside unit
- Drive-up access
$ 61/mo $81Best Price Label -
7.5'x10'Online only price$ 72/moMedium 7.5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 72/mo $96Best Price Label -
10'x10'Online only price$ 90/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 90/mo $119Best Price LabelHurry! -
10'x10'Online only price$ 94/moMedium 10'x10'- Outside unit
- Drive-up access
$ 94/mo $125Best Price Label -
10'x15'Online only price$ 139/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 139/mo $185Best Price Label -
10'x20'Online only price$ 148/moLarge 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 148/mo $197Best Price Label -
10'x25'Online only price$ 169/moLarge 10'x25'- Outside unit
- Drive-up access
$ 169/mo $225Best Price Label -
12'x25'Online only price$ 255/moLarge 12'x25'- Climate Controlled
- Inside unit
- 1st Floor
$ 255/mo $339Best Price Label
Nearby Self-Storage Locations
Self-Storage Near Arlington
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Southeast Arlington Storage Units Near I-20
Storage units in southeast Arlington are available just off I-20, and easily accessible off of Highway 287 and Highway 360. Public Storage in Arlington offers indoor storage, outdoor storage units, and climate controlled storage units to help you get organized in the greater Dallas/Fort Worth area.
Just across from Harold Peterson Sports Center, families with kids playing sports know it's not always easy to gather up all of the necessary equipment on game day. Make it easier by storing cleats, balls, bags and more in a versatile 5x10 storage unit at this location.
If things are getting tight at home due to downsizing or a new addition, grab a 10x10 storage unit to store small furniture items, kitchen appliances, boxes, clothing and more.
Families who are in need of some extra space during a renovation, remodel, or move, can use a 10x20 storage unit to pack away couches, tables, chairs, mattresses, bed frames and dressers, with plenty of room to spare. Whether you need temporary or long term storage, we've got you covered.
From big sports—Arlington is home to the Dallas Cowboys, after all—to big fun—like Six Flags—Arlington has it all. And with both Dallas and Fort Worth a quick drive away, you (and your belongings) will never be far from the action.
Choose from indoor climate controlled storage units or outdoor storage units with drive-up access to suit your self storage needs. Whichever you prefer, give us a call today, or use our eRental program to book a contactless move-in that works for your schedule.
At this Arlington Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 271)
Great service from Cassidy the relief manager, she took the time to show me all the units to see which would be the best fit. She was very courteous to me as well as multitasking while others came in during my visit. She’s a great asset to your company. Had to cancel because the increase in prices have priced me out… I want to thank Patrick for making my cancellation easy and hassle free… the property is always clean and safe … Thankyou
Top half old review and Update is below : I have been calling for weeks with questions about my payment increase. I have left 2 voice-mails with my phone number to call me back since I'm working out of state. Unless you live in the city and go to their office this office will not answer or return any calls. Even then the person in charge doesn't have any answers or wants to help. Update: management was able to reach out and apologize. They helped me with my questions and explained the price increase. They also told what has happaned and apologized for falling between the cracks. Thank you for contacting me and helping me out. Very grateful
Employees are TRASH at this location! Manager said that he only came after hours to answer questions that we had about our unit because his district manager approved overtime. No one answer the phone or was in the office the entire time during office hours. So happy to be getting away from the toxic relationship with public storage. Corporate is trash too, called and a young lady said she wouldn't help me because she needed my DL from 7 years ago. Public storage changed my locks on my unit because there is a rat infestation at the site. No one called me, had to hire a locksmith to break the lock to move out. Opened my unit and there are rat droppings everywhere on my items!!! Moved my things out and moving on with my life!!!
Property is a Health Hazard! Infested with Rats, and feces is up and down the halls and in units. Went to move in saw the halls and canceled my rent that day. Maurice made the cancelation process a breeze and redirected us to a newer property not too far away. Look at unit before renting online, Public Storage won't reimburse rental even though I didn't move in, stayed with the company, and there was an health hazard on on the property. When speaking with customer service, having rats and their feces everywhere is not a "maintenance issue" so they can not issue a refund.
Very professional and helpful
DO NOT lease from here! The access doors are always broken and there is rarely a way to get in contact with anyone afterhours. The employees act like they are bothered when they are onsite when you have to get them to let you in. I've rented storage places before and this is by far the worst.
The guy that was up there is very lazy given he's the manager. Anytime I asked him a question he says he doesn't know. But when I was there the last time he was very nice and informative to an older white woman. If they are this laced when it comes to question how lax will they be when it comes to a concern once you actually rent space.
Patrick was friendly, full of knowlege, and very, very helpful. I really like this facility. We've been here a year and have always found it clean and easy to access (with all the codes and security locks, of course).
Patrick was amazing and very kind! Went over every detail about closing one of my units at the facility!
Patrick was awesome
Great customer Service, I was at my unit 1 day just cleaning and organizing and 1 of the workers walked by, his name was Patrick greeted me and complimented my car, as we talked I took it apon myself to ask if he new why my bill has increased for storage I've been here for a while and been paying the same rate since, he asked a bit more info and said he would look in2 it for me since I was running short on time that day, I said I would appreciate it, honestly I was thinking he was just trying to be nice and honestly I didn't think he was going to, it's hard to come by people who do what they say or try and help now days lol later on that day Patrick calls and tells me he got my billing took care of and my monthly rate is fixed! I appreciate what he done for me, and he definitely has value and what he does and says to customers, figured I'd just give a shout-out
Patrick was such a helpful person I understand everything he said and heade the process easy. Go and see him
I have had unit(s) over several years and to date, it now feels like customer service is important to this location. The change in leadership & management is evident and locally, Patrick is delivering. I am now confident in recommending this location, as long as the leadership/management/employees deliver to the level that Patrick continues to do.
Patrick was great. He answered all my questions. Very professional & polite.
great location and very clean, I recieved amazing customer service from Patrick. you the man brother!
Very helpful and very professional
Patrick at public storage was great. He assisted me with all my questions. Cynthia
This by far the best storage unit company I ever the pleasure to do business with. Patrick is helpful and professional, making sure I’m taken care of. He make it less stressful for me to move my stuff in. Thanks!
Thank you Patrick!! Patrick made my experience super easy. I loved that he showed me around and helped me pick the best option for the unit I needed. I appreciate you taking care of me today!
Amazing experience… Excellent customer service by Patrick, very friendly and knowledgeable, he took his time to explained everything with detail, guide me me to the whole process… I will recommend this place to friends . Thank you Patrick !!!!
Patrick was amazing help he got me in a unit and was very informative.
Our storage unit is very convenient & Patrick is always very helpful whenever we have a request or problem. Great service.
I've had problems with storage companies in the past so I was unsure of using another one, but I am so thrilled with my experience!! Patrick helped me out and he was absolutely amazing. He was very patient and answered all of my questions. He made the whole process smooth and stress free. I will absolutely be telling all of my friends and family if they need storage to come here.
This is the best place for all your storage needs! Clean, friendly, and secure!
Patrick is awesome, i really appreciate his hard work
Definitely a great storage place. It is clean, safe, well kept and the front desk folks in are really helpful and friendly. I've rented units twice from this site and will again. Thank you!!
Can I bring more food here?
Poor service and uncortious employees. I am in the process of changing my storage company. Very unhappy.
Is there a car park?
Shout out to Tina for displaying excellent customer service! Very engaged, very helpful, and very knowledgeable. 💯
Called in to get clarification on my bill, as I was unsure why my amount had increased, I was able to speak with Tina. She was so helpful. She explained everything in detail, she broke down fees, due dates, and made sure I understood. Thanks Tina for taking the time to explain and being so nice!
I went to check on my unit, and immediately walking in my building there were 3 dead water bugs in different areas of the hallway and then upon opening my storage unit there was a large spiderweb along the door. For this to be a climate control space, it was disgusting and I was totally shocked and disappointed. Not to mention we got recent notice that there will be a significant increase in rent, for my 5x5 I was paying $65 now it's going to $80 which I have no idea where that money is going, especially for such a small space, because they are doing a horrible job with the indoor upkeep.
Went to this location by mistake. I was looking for something closer to where I'm moving. Porschia (in 100° heat) showed me a storage that would best fit my stuff and searched a couple of locations for me even tho she didn't have to. Kindness and generosity goes a long way.
Great service by Porschia!!!!
I recently visited this location to check on some items I had in storage, when I went to lock my unit I had some trouble putting the lock back into place and went to the front to ask for assistance. With no hesitation the facility manager Porschia walked with me to my unit in the 100 degree heat I might add to help me lock my unit. Very much appreciated her helpfulness and willingness to help me out when she didn’t have to.
Porschia was extremely friendly and helpful from the check in to the check out process. She's loves what she does and made me feel comfortable despite the million and one questions I had. The only reason I didnt give my unit a 5 star is I felt the pest could be more controlled with increased treatment.
Barbara was AWESOME! SHE HANDLED.ALL.MY NEEDS🤸🏽♀️🤸🏽♀️🤸🏽♀️
Barbara was a great and kind person, thank you
Barbara is extremely helpful, she helped me till clock out time which I am extremely grateful for. Quickest help I’ve received compared to other locations. Thank you.
I can honestly admit that i am not the biggest fan of Public Storage mainly because the rent constantly changes after a few months.... but everytime i have encountered Porschia she is a pleasure to deal with. Very informitive and great customer service. I wouldnt have left this review if not for her.
Macie made this experience so easy! You guys have a rock star running the show!
Macie was super helpful. Thank you!
Usually don't leave reviews but the young lady I spoke with on the phone at this location made my day with answering my list of questions. Moving forward I highly recommend this location
I rented a unit from public storage.They force you to get insurance on your own belongings and pay $40 for a lock. When I started off I was paying $78.00 a month then $96.00 then $121 now I'm at the final straw of paying $166 per month on a unit that's not worth it. I see a bunch of positive reviews, give it a little time and those will change. A price increase on a unit every 3-6 months is just crazy. I am definitely moving out ASAP...
I came in to assist my Aunt with getting a storage due to her moving locations and the young lady by the name or porschia was really busy and she took her time to greet all the waiting customers in the store and made sure we got out as fast as she could. her customer service skills are amazing I will refer everyone to this location
Porschia is very intelligent kind considerate very very helpful and very very caring. She explained the process of non payment and replacing my key. Best customer service at this location in a long time.
Went in on Friday, asking about storage for the next day. Macie said she'd be there. Anyway when my son & I went back sure enough she was there. She is very friendly & has a great smile. Was very efficient. Good customer service. Thanks Pam
Expensive...constantly raising rates ...every 6 months.
Friendly staff and great customer service !!!
Well Howdy, today, we went to the get us a storage... we were helped by a Younger Lady, named Macia... I think that that is her name. This Younger Lady was very, helpful, respectful, pleasant to be served by. You can tell by the way that she conducted business, that she is very knowledgeable, and so nice to deal with. Thank you Macie.i wish that I was able to give you a 10 star review, but it is not offered.
Barbara was super helpful and very nice. the whole process was so easy and quick. great service!!!!!
Horrible customer service on site . I arrived at 10:30am and there was nobody in the office when they open at 9:30. The facility is infested with rat droppings and they have not addressed or offer to clean but yet the rent continues to go up … totally unsatisfied .
Excellent service
Barbara was the nicest lady ever She deserves a five star review She helped me at a difficult timeThat moving usually is. She made it easy
Barbara was amazing help with making a payment for my storage out of state.. Will come back here next time.
Barbara was very helpful and great attitude! Fast and friendly! Excellent service!
Macie was wonderful and super helpful!
Super great location. The property is clean and well maintained. The manager Barbara was very knowledgeable of the rental units and she is so friendly and personable. Great customer service.
I’ve dealt with many storage locations and this one by far was the best. Nicole and Macie were so welcoming and made this transition so smooth for me!!
Zoe was the best representative I've ever had the pleasure of talking to! By far the most knowledgeable about contracts and fine writing and was able to point me in the right direction with all of my questions. Thanks so much!
There’s a rat problem at this facility and they are over charging on the price of the units.
Zoe was very respectful and very nice.... She made sure all of my needs were met. The environment was also quiet. She was very nice and sweet. My experience was very nice.
Deelynn is THE BEST!!! I needed to rent 2 large units as I was putting my entire house in storage. Deelynn searched to find 2 outside units together to make it easier for my movers. A couple of days later one of the doors got off track and Deelynn came out and fixed it herself during her lunch break. It was over 100 degrees and she did not complain once. If you want great customer service, please go see Deelynn! It was a very stressful move and her great attitude and smile made it better! THANK YOU DEELYNN!!!
I had arrived about 30 minutes before the location was about to close for the day. Deelyn was extremely patient and gracious as she helped facilitate the process for moving my belongings into my new storage unit. Admittedly, I was taken aback by the initial cost of my new storage unit, as it stated that the first month would be 50% off, but Deelyn explained the added expenses, which helped ease my frustrated surprise some. Deelyn definitely deserves a raise, so if any Public Storage managers are reading this, pay the young woman!
Super friendly staff, clean facilities, staff is quick working and get you handled in no time whether you're checking in or out.
I went to public storage to get my things out of storage and to my trailer in cleburne tx. And when I finally got a ride, there was something wrong with the gate. Apparently another storage client has been sabotaging that certain store for a while now. So I went back home and started thinking about when I can next arrange a ride at a later time. A few days later I went back to Arlington with my grandson and my best friend and roommate. At first I felt like it was going to be another day like last time. This is the public storage on Cooper St. Not the one next to 20. There was no human to talk to just a kiosk who tries to help. She told me to go to the store on the other side of 20. It was there the nicest person I could have asked for because I was on the verge of tears. Her name is Melissa and public storage needs more people like her. She got on the phone and didn't leave them be until the crew showed up and I thought I was going to get into with them but they were nice and helpful. This lady who is a GM met me at the right store and was very apologetic and came into the storage unit and even opened the door to me. I cried because I've been sick in and out of the hospital. Now all my stuff is in one place and my trailer is looking more and more like home. I want to make sure that everyone knows that Miss Melissa was my hero that day and she went above and beyond with her service. Thank you so much Melissa. You kept me calm and made sure I knew what was happening. And also thanks to the GM with the pretty eyes who finally got me into my storage. I'm sorry I don't remember her name. God bless you public storage.
NOTE: I'm updating the review I posted 5 months ago because the water leakage problem was resolved finally, after a lot of emails on my part, including to the corporate office. There hasn't been any standing water in the unit in several months. I'm upping the review from one star to only three stars because the maintenance of the property isn't very good. The door lock on the building of the climate controlled unit I rent has been broken for well over a year, maybe two. I stopped complaining months ago because the response was that the building was climate controlled not secure. It USED to be secure before the lock broke, hence the key pad at the entrance. The keypad has been replaced since the door locks broke, but not the locks. That's a mystery. My recommendation to potential renters remains to shop and compare prices/properties before leasing here. PREVIOUS REVIEW: I do not recommend this location if you are looking for storage. I have a unit that floods every time it rains with no relief in sight, and apparently I am not the only one. Check a review from another tenant date 5 days ago. I wonder if her unit is near mine! I have been a Public Storage client for years, currently renting a climate controlled unit on South Cooper. On September 1, I discovered the unit had been flooded from rainfall. I had not been to the unit in several weeks, and the water appeared old. It was black and the entire building in which the unit resides had a pervasive, musty stench. The property manager said they had noticed the smell but did not know where it came from (or bother to find out). She provided me a mop to get the water out and said the leak would be fixed. The property manager later said the leak was repaired on September 8. On September 9, it rained again and the unit was flooded again. No further action was promised by Public Storage. I left voicemails for the District Manager on September 19 and again on September 24 with no response. There was light rain on September 22, and the unit had standing water again when I checked it on September 24. I asked about moving to another unit in the building but none are available. There doesn't appear to be any action to resolve the leak or any compensation for the time I've spent, now on three occasions, mopping dirty water. This flooding is a serious problem and appears to be another symptom of the property maintenance trending downward over the years. For months, the door on the east end of the building in which my unit resides has been broken and can be opened without entering a code in the keypad. They replaced the keypad but did not repair the door. The last time I asked about it, an employee told me it would not be repaired because the building is climate controlled, but not secure. Maybe it is climate controlled, but it isn't flood controlled.
Great staff fast move in
I moved from California to Texas and needed a storage for my motorcycle and other stuff. I found this public storage on cooper street in Arlington. I got to say the place was very clean. Plus the person that helped me, think her name is melissa was very professional and helpful. I left my stuff there until I found a place. I would definitely use public storage again.
Great property to rent, very clean and super customer service.
Just to simply be truthful my first unit had a hole in the ceiling and I informed the office that my valuables had got wet from the rain and mold set in I should of been moved to another unit that day that didn't happen. The lady in the office told me they will put in a work order and never did untill what happen my picture of my deceased daughter were not able to be replaced due to another hard rain. Then that's when they wanted to move me to another unit but every month they want there money on time .Well I'm trying to get caught up due to all the items I had to get personally cleaned and lost alot that I had to come out of my pocket not the first time but the second time when the work order should had already took place but never did that's always will hurt cause some things can't be replaced memories that could of gotten saved if they had took care of the issue the first time that it was reported
Tony was super helpful and patient with me. He made the storage process easy and painless.
Melissa was great answered all my questions.
Miss Beth was wonderful she was excellent excellentdoing my business and I will refer other people as well many times
Melissa was great!!! Very helpful!!
Very courteous
Shelia has excellent customer service skills I love talking to her, when there is a problem she’s right on it and fixes it fast. I would recommend the storage company it’s truly the best one yet the employees are great and the storage price are great.It’s a great spot.
Came in to make a payment. The manager in office, Sarah, was very pleasant and helpful.
Great customer service
Came in to this location to pay a bill and ask some questions about my account. Got great customer service.
Great customer service every month when I come in to pay my bill.
Very professional and quick process!
Clean friendly service and excellent staff Thank you very much Cassidy you were knowledgeable of what’s needed and helpful
Second time I have been to this office to make a payment. So far have gotten good customer service from the managers in the office.
Come into this location to pay every month, always get great service.
Service was awsome and they knew what they where doing and they made sure it was the right size right fit and Jessica and Becky and Michell are great thank you ladys for the great service !!!
Great people and prices
Clara was very helpful with leasing us a storage unit, thank you.
Stacie was amazing, fast, gracious, and helpful!! Best experience ever!!
Store opens at 9:30, I have an appointment for 9:30, I’ve confirmed that appointment for 9:30, I arrive at 9:33, the doors are still locked and no one is in the building.
The guys and girls here are really nice and helpful! I've been in here to many times for boxes and they always take care of me quickly.
Love my helpful ladies.
I highly recommend this location, every time I go in to pay both the ladies that work in the office are always very polite and helpful when I have questions. The facility and bathrooms are well kept.
Stacie was great. Helped us get a unit in record time. Great personality and knowledgeable.
Stacy gave great service (:
Stacie was awesome. She really helped me find the right size storage for my budget. We had great conversation and was so friendly and professional. Great job Stacie!!
Stacie is super!
Stacy provided excellent service!!! Very happy!!
Sarah and John and the rest of the crew at this location are amazing! Everything was seamless from check-in to check-out! This is my 2nd time coming here and I highly recommend it.
stacie and Sarah,big help
Clean bathroom! Im up here going through my stuff alot with my baby.. its clean, feels safe and the girls at the front are always really nice and quiet if they're walking through checking units and see my baby sleeping. Sarah got us our unit and the whole process was really quick! Update: Stacey is seriously the best!!
I love this place I need emergency storage and they was so helpful.Kendal was so polite and nice she Help me with everything.Very good customer service.I will be back
The unit was clean, but too small. The issues I have with the company is before moving into the unit Dec/2017 I was told they would prorate my move-out. But, when I called to schedule a move-out date they tell me they nolonger do that. Including you raising my rent 6mths into the contract. Well, now I know they're word is not bond and customer service is not their strong suit. Been using them for over 20 years and I'm seriously questioning whether I would again in the future. Was told prorating wouldn't be an issue and I've received nothing but issues. Thanks for nothing Public Storage!!! Started out great to only turn to 💩. Your annoyed and frustrated customer.
Some body now a quote for a large storage?
Stacie was aCourteous and professional
Very good customer service from stacie
Just went up there to get a storage unit and Stacie was very helpful and got me in and out quickly. A+ service! Thanks!
Stacie was an Awesome help getting me the storage that i needed. Her customer service was great especially her attitude. She was very informative about my unit and i left very happy.
Awesome place of business!!!... Great customer service by Stacie McCord and staff!!!
Stacie was super helpful, even showed me a unit in the pouring rain she went above and beyond.
Good Clean Storage / They Raise The Rent at Least 1 Time of Year / Friendly Staff
Great customer service from Stacie at this storage location, very attentive, and friendly.
The experience here at this storage facility was everything. Stacey was verrrrry helpful and willing to go out of her way and everyone else as well. Great customer service, keep up the good work.
Great services from Stacie and Chris. Very helpful
Thanks Clara
Went to check out a unit and Chris was a such a great help! She answered all of my questions with very informative answers and had a great attitude all around! Wonderful customer service!
Very clean and well maintained property.
Place is nice. The only problem is, after only 6 months of having a storage room, they just out of nowhere, went up on my rent. No explanation. Kinda ridiculous, otherwise I would have given 5 stars. The staff is very kind, all the ladies workin inside are super helpful. Public storage already gets you from the beginning when they say first month is $1. Yeah, it is. But you have to buy special locks and those change all the time. So, that runs like $20, plus all the first time fees. That first month is maybe $40-50. Then, just know, they are gonna go up in rent once or twice a year for no reason.
Chris always reminds me when my bill is due and i like that a lot
I had many questions on which storage would best suit me and Andrea was very helpful. She was very patient and kind. I was able to get all the answers I needed and will definitely be getting a storage here. I am hoping Andrea will be there in the future to answer any more questions I have.
I reserved a unit via the internet and received a call the next morning to confirm my reservation. The staff member that called was very polite and answered any questions I had. Upon arriving, I was greeted by Chris and she did an amazing job of explaining everything to me and getting me in my unit in a timely manner. I will rent storage here again based on the location near 20, the indoor climate controlled unit options, and the amazing customer service I received from Chris.
Moved here 2 1/2 years ago from Ohio, and I had some bad experiences with another famous company. I wish I had followed my instincts and come here first. Great customer service. Clean and secure units. I will definitely use them again.
What a waste of money. I just got a climate controlled unit around the corner for half the cost of their drive up unit.
I bought boxes for my recent move and had a great experience! Chris was helpful and very professional!
I just rented my first storage unit and I am so glad that I chose this Public Storage to go to. Chelsea was very helpful and helped me to find my perfect fit. She thoroughly answered all of my questions and even let me view the facility that I rented. She made me feel safe and comfortable with the facility. It was overall a great experience!
They still haven't fixed the lock on the door all the way in the back right corner! But we pay extra for it!!
Door to enclosed storage is broken
My first time renting storage and Jena was Great. She helped with storage size, insurance and explained the benefits of plastic cover for furniture. Thanks so much!
Jena was very friendly and thorough.
Hi jena took my payment today...she was awesome..
Sure staff here is nice and very helpful. I will be recommending my friends here.
Rented from Jena today she was very helpful.
I had a wonderful experience today with Robin! Great customer service, nice and friendly.
Jena helped me with everything i needed the last two times i came to the office. Very professional and sweet. Thanks for everything Ms Jena! Highly recommend!
Jena is nice and down to earth 🌏 . Very friendly and I always feel welcome every-time I make a payment
Very courteous good customer service.Unit very clean
Going on 9 months here. I'm not happy with the service in this location to the point that I gave my 30 days notice and going somewhere else. 1.No one ever answers the phone at different times of the day. 2. Went to office couple times last week and no one was there, and it was not lunch hours (once at 10:30 AM and again the next day at 3:40pm.) I have seen other customers waiting on the parking lot as well.
Jena was really nice and very helpful today.. thank you much
Lots of hidden fees
I came to the office with no idea what I was doing. Jena helped me find out what size storage suited me and my budget best. Explained the insurance to me and how everything worked. She drove me to my unit so I knew exactly where it was and how to work the lock. She helped me load the boxes I bought into my vehicle...I could go on all day. She really went above and beyond for me and I'm so happy to have done business with her and the company. Highly recommended
Website: The website is where it all starts and is professionally done. The site makes it easy to reserve and pay for your unit once leased. However, the insurance requirement is unclear and not easily found as it is strategically placed where you would have to use more than ten clicks to find the statement that says it is required, which is adverse to an earlier statement on the site that says "You may also choose to purchase a lock, insurance, or moving supplies." So if you don't have time to go through all the links, you will miss the part stating it is required and may feel blindsided when it is time to sign the lease. Staff: Staff was friendly during move in and knowledgeable about services. Grounds: The ares did not have hardly any trash on the premises. There was some broken glass near one of the buildings but was removed by the next time I visited [three weeks]. Facilities: My unit was clean but the door leading to the unit was broke when I moved in [I let staff know] and was not fixed the last time I visited. As of this post, I do not know if the issues has been addressed. Bill Pay: They have various ways to pay at your home location, any location, and online, which also has an autopay setting. I use the autopay feature because it was easy to start and stop. Pricing: Pricing is on par with the area but for long-term storage needs I would recommend you think about if you really need all that you have due to the cost. I am ending my lease on a 7.5x10 unit because it does not make $ense to me. As with any, leased space prices are subject to [will] change during renewals and promotional offers are only for new clients. However, the increased rate will more than likely be less than the market rate - if that makes you feel better. Location: Cooper is becoming increasingly traveled as one of the main roads from the south [287/Mansfield/S Arlington] to places of interest. Also, this location is right next to an apartment complex entrance and you may have to you turn at one time or another. As such, it can be hard to get in and out of this location depending on the day and time. Although, they have hours from 6am-9pm M-F, it is less than some other units that offer 24HR access, because life happens right? Overall, this place is average and comparable to others in the area. Shop around and good luck!
Clean and hassle-free
My experience with Jessica has been professional everytime I have come into the office and she's helped me with getting my first unit. She is very kind and courteous and understanding.
This is a great location!
Jessica is amazing!
nice and friendly and very helpful
Great service today!! Friendly person at the front desk! Thank you so much.
Great property and customer service
Morgan was VERY helpful and informative in helping me set up my unit.
Jessica makes this place great! Always has a smile, friendly, and helpful. Lots of places to store your stuff, but your friendly service sets you apart from the rest.
Jessica helped me out so much today. Thank you!
Clara is very professional and knows the answers to any questions about public storage.
Samantha helped me with everything I needed. She gave me all the information I needed and I felt confident that this was a great choice for my storage needs.
Awesome place to keep storage. Amazing people to work with
This crew is awesome. In and out gray prove great service. Thanks Helena
Great Customer service and very quick on getting me a unit to rent!! Would definitely rent again!
Great service. Love the customer service I got from the agent there. She explained everything clear and got me in and out quick. Location location location easy in and easy out.
Great service
Great, clean property. Jessica was great.
Jessica was so great today. She was very helpful and I highly recommend renting here!!!
Great location. Everything was clean and well maintained. Jessica was the best. Only concerned with making sure everything was satisfactory to me. Good work Jessica!
Great service
Jessica provided me with friendly and great service. Thanks cutie.
Awesome! Very helpful.
Jessica provided excellent service
Jessica was great...
I had a very good visit. Clara and Jessica were very helpful and were able to answer all my questions and were very helpful with helping to pick boxes for my move.
Jessica was great. She helped me with everything today! Thank you so much!
Good management and friendly clerk. Jessica was who did my paperwork and was a good experience.
Jessica was very helpful with my move. She got me exactly what I needed! Thank you Jessica
Tonya was the greatest ever.
This place is fantastic. Jessica was great and very professional. 10/10 would store here again.
Jessica was GREAT!!!!
Awesome Customer Service! Jessica is great!!! Place is outstanding and clean!! 5+ stars!!!
Jessica is a very beautiful woman who is very customer oriented with great customer service! :)
Jessica is an awesome employee who helped me with everything during my move! She is very patient and knowledgeable! Everyone should rent with Jessica!
great customer service. Becky took care of exactly what I needed.
Becky provided me with very insightful information and was extremely helpful. You have my business because of her.
I was helped by Becky. She made my experience hassle free. If I ever need to get another storage locker it will be at public storage. thank you Becky
Jessica gave me great service !
The best customer service ever! excellent attention to detail and sincere advise. would recommend to anyone, great experience, I shopped 11 places and no one else came close!
Excellent customer service Michelle!
Very polite, great employees
Jessica Terrazas was the most professional person I have ever dealt with. I will recommend this place and her to everyone! 5 star all day!!!
Tracy was Fast and Efficient!
Jessica was an amazing help. She gave tons of information and got me in and out and ready to store.
Jessica was pretty awesome!
Great service! Fast response to my questions! Very personable employee at front desk!
Karen was a kindly customer service representative also she's very knowledgeable about her job. Loved her.
Great customer service
Jessica and Erin are freaking awesome!! Rent here for sure!
We love jessica...she's great. Met all expectations and then some.
Jessica is A+
Jessica was awesome and very helpful throughout the process! I would highly recommend coming here!
jessica deserves 10stars
Tracey took car of my mom and I when we came in to get a unit. It was quick and painless.
Very clean facility and Jessica is always very friendly. I highly recommend this facility.
Jessica is awesome
Great service by Jessica
Jessica gave me great service!
Jessica was great
Jessica was very professional and waited for me to arrive after 6. Great customer service!
Michelle & Jessica are excellent employees!
Jessica & Michelle are excellent!
Thxs jessica
Great!! Very friendly and professional!!
Jessica Terrazas gave me outstanding service! She helped so much! She's a brilliant young woman:D
Jessica is superb! She always has a smile on her face!
Jessica takes care of business!
Great service
Jessica is super helpful. Come rent here
Jessica is oh em gee awesomes! Helped me a lot!
Jessica is great. Rent here!
The manager was very friendly and knowledgeable. Very quick process made for a great experience. Definitely store here!
Jessica and karen are the best!
Jessica is very helpful. I love public storage.
Jessica is the best!
I went in to get some boxes and got GREAT service with Jessica. It was fast and easy.
Jessica is very nice and helped me with everything today
I came in the other day needing to purchase some boxes. As soon as i walked in the manager Joni immediately greeted me and asked me what she could help me with. Joni was very nice and even helped me carry my items to my car. I will definitely be coming back.
Jessica gave me great service!!!!
Jessica is a very sweet person
Jessica is very helpful. Made my move easy
The costumer service at this store is A+ , and Jessica help me with all of my needs today.
Great working with jessica she is wonderful