Amazing staff ! Great prices! When Flo worked there i was always in good hands ! Now she has left Jason for us in her place we are still helped in the most amazing ways . Jason has kept us up to date on everything they have to offer and is always there and goes out of his way to help .
The office staff are awesome. I live out of state and am helping my somewhat unorganized granddaughter with her move for her new job. A lot of things have gone wrong and it has taken much longer to get her settled than we thought. In the interim I have brought up some of the things she didn't want to put on a moving truck. She is working remotely and has sent things up that she needs back in Atlanta. I have moved things up ... that I have had to move back. I have had to unpack crates and boxes looking for misplaced paperwork, etc. Did I mention she is somewhat unorganized? But she has also had to pivot a lot in response to unforeseen challenges. I am semi-retired so I am running back & forth between, digging through her storage, running errands and overseeing the progress on her new home. The office staff has worked with me through all of this craziness ... Even though the loss of my Senior, Diabetic, Blind dog who was my co-pilot and constant companion. I can't thank them enough for their help, patience and willingness to work with me on the crazy things that have come up. They are actually nice about everything. They don't just tolerate you and make you feel bad. They really are Awesome!
Awesome customer services from Jason and it was great to do business with him!
Jason is excellent to deal with.
We’ve been using Public storage for about a year and a half. Needed to make some adjustments on our size unit, pricing and climate control. Came in with my concerns, along with other storage unit competitive pricing and Sable literally made me feel at ease during this whole process and was able to provide what unit we needed for my husband and I. Can’t thank Sable enough for the amazing customer service with a smile, along with helping us with what we needed even right at closing time:) Definitely recommend!
Hi my name is Nancina Moore, I’m leaving this review for the best self storage facility in Rock Hill SC Public Storage on Ebenezer Road. The staff Flo and Jason they take time to listen to me and make sure that everything at my unit is good and I’m satisfied with their service. I called today and Flo really feel like family she always has a pleasant attitude and she’s never in a hurry also she will ask me if there’s anything else she can do for me! Flo and Jason are the best people that I have ever met and I really like to let the owner know I have family and friends that I have referred to Public Storage. If you ever need a place to store your belongings this is the best time lace to use , I have been with them for a few years but I have used this storage facility before my grandbaby was born in 2005 and I will always be a loyal customer. Thank Ms. Flo and Mr. Jason May God Bless Both Of You Financially Also Physically, And Protect Each One Of You And Your Family As Well!!!
ZERO STARS!!!! Never, ever, ever rent a storage unit at this location!!!! One of the worst experiences of my life!!!! The door was so damaged the entire bottom of the door was completely torn off!!! They tried to make up for it by offering me a larger unit, but it had recently been repaired due to major water damage from a leak in the roof, which was obviously still occurring!!! There was wet moldy wood still in the unit after the repair!!! The entire roofing system is completely insufficient and needed to be replaced 10-15 years ago!!!! I wouldn't store anything there if they gave me the unit/s for free!!!! Flo and Jason do their best, but they have no control over owners who don't care to make their storage units sufficient, which means the owners don't care at all about the stuff you're storing!!!! Zero stars!!!!!
Jason was very helpful and professional! Thank you for explaining everything to us!
Great staff who were a pleasure to work with! Jason and crew accommodated our short house moving stay. Will use this facility again for our storage needs!
I just would like to say since I’ve been renting from this particular Public storage I’ve had nothing but wonderful assistance and today was even better Jason has great customer service he definitely helped me save some $$$. And was very thorough in making sure I understood what was being done. I appreciate that.
The ladies who work there were both extremely helpful and helped me out
Jason was so easy/pleasant to work with today … highly recommend!🙂
Jason was great! Very customer centric ♥️
You got a great memorial day special going on. Staff was extremely helpful. Appreciate them setting me up with a storage unit.
Flo was absolutely AMAZING!!! She answered all of the questions I had and she was very knowledgeable!! Not to mention she's sweet as can be! She's awesome!! Keep her around!
Best experience I have ever had getting a storage unit. The process was easy and the property is kept clean.
We lost the keys to our unit during a move and Makayla the person in charge the day we needed to access our unit was enormously helpful. She went out of her way to give us information for a locksmith, was very quick to help us figure out the type of lock we needed and checked in with us to make sure everything went smoothly.
Miranda is very knowledgeable about the facility. She spent time with me to help me get a more affordable unit. I cannot thank her enough. She is professional, easy to talk to and funny. The grounds look amazing as well.
I rented storage unit AA014 at Public Storage for a house move, but it turned out to be a terrible experience. The unit had a significant roof leak, causing over $4,000 worth of damage to my belongings. Despite assistance from staff in arranging a unit transfer, the process was time-consuming and burdensome, requiring last-minute costly childcare arrangements.
My attempts to seek compensation for the damage and inconvenience were met with a proposed resolution by Thomas Parks that fell far short of expectations. After over a month of discussions, only a $150 credit was offered, which did not address the losses adequately.
Overall, Public Storage's negligence, inconvenience, and unsatisfactory customer service left me deeply disappointed. I am also concerned that they may be renting out the same unrepaired unit to others, potentially subjecting them to a similar ordeal.
I reluctantly write this review, as I cannot recommend Public Storage and advise others to avoid it.
Flo has been very helpful and very friendly every time I come in with a question!!
Flo was a rock star! Quick, polite, funny and sweet. Very helpful and patient.
Flo was awesome and quick
Flo is so wonderful. She is friendly and polite. She always goes above and beyond and seems to really enjoy her job. The facility is always clean and easily accessible.
Flo at Ebenezer Rd in Rock Hill, SC is and will always be awesome in my book! She has the best attitude, great customer service and goes above and beyond to make sure that her customers are taken care of. I don’t live in SC anymore. However, I continue to do business with you guys and never worry about my items, because of her and the service she provides. I truly do appreciate her diligence, positive and upbeat personality and all that she does. She deserves a raise! If she recently received one, then give her another, please!!
This is a Great place to work with .
Flo was incredibly knowledgeable and helpful !!!
Flo and Amanda are both awesome. There was a slight issue with the bottom of my storage door. But they were able to get me another storage before my move date. They went above and beyond to satisfy my needs and both of them were right there with me to help me every step of the way during the process. Most of all they both kept open communication with me during the process. Thank you again Amanda and Flo (:
Flo has been so helpful and one of the best customer service people I have had the pleasure to deal with
Great service..Flo was great helping me out!
Flo is amazing ..i got all the help i needed
Flo has the best attitude and genuinely cares about her customers concerns and will go out of her way to help.
Keep up the good work and thank you for all you do!!!
I cannot tell you how much my family has appreciated having Flo guide us through all of the issues of renting a double storage shed for the last twenty years!!! The shed contains my 99 1/2 year old Mother’s belongings that are extremely important to her and Flo has helped us keeping things up to date and things running smoothly. I will not have anyone but Flo answer my questions and help me!!
Flo is wonderful. I have appreciated her help and kindness while we needed a storage unit. Rate increases have Nothing to do with her but come from corporate, the ones leaving negative feedback are not calling and asking her about them. I've been happy dealing with Flo.
Flo as amazing Very helpful when I could not get the online to work. Thank uou
Rates are ridiculous! Two. TWO rate increases in just 15 months! Would definitely NOT recommend this facility.
Very helpful and accommodating staff and able to help me find the right size for my needs.
The customer service of this location is awesome. Flo the property manager is patient and explains questions asked in detail. She returns calls in prompt fashion. She us heads and above.
Scammers? Based on past experiences and insight I'll pass here
Flo has been so helpful to us, great place to do business with!
I absolutely love this place …They do a great job with getting things done and right …
Amand and Flo has amazing service and very friendly and helpful and patient 😀 highly recommended!!
I needed a storage area in a pinch last minute on a Saturday. These guys are the answer. I reserved paid and was given a storage area in less than an hour and it was all done 100% online. I have never had an easier time renting anything. Plus they are always running specials like first month free or first month half off. It's really great.
Flo was extremely helpful. I booked using the 800 number. Flo followed up with me and after our chat, we realized I needed something different that would better suit my needs. Flo revised my reservation which happened to be at another location, called ahead to the other location, and got things all squared away.
Flo was amazing to work with. Great personality and super funny!
Flo is the best! She went out of her way to help us when we had a delay in our move out date. I told her that she provided one of the most pleasant customer service experiences that I remember.
Flo was a great help with the issue I had and took care of it very quickly and was very polite and cheerful.
Flo at the Ebenezer location is the absolute best!!! Thank you for everything!
My lock is missing and I can’t access my unit. I’ve been over-charged and over-fined since I’ve moved my belongings here and now I can’t even access my property. Terrible communication all around and horrible customer service.
Update
They’ve raised my rent without my approval now and have locked me out of my unit again!
WHAT ARE YALL IMPROVING HERE?
If you’re white, you can rent here worry free no problem. Otherwise… good luck.
Update: someone from corporate named Tom called me about this review. I explained him my situation and that I was hurt on the job in may and having been trying to vacate the premises immediately as I am unable to work and afford the bill.
I pay my dues; and when I have a crew to come move my stuff, they have my unit locked and inaccessible.
Tom read off the notes for this situation; everything the managers said was a lie. They weren’t around Saturday morning for me to move the stuff out either. It’s quite wild. He even coaxed me to spend my last 20$ I had saved for Ubers to my doctors appointments.
Beware of public storage.
If you purchased MO19 and don’t mind contacting me for my items, it would be a blessing. 🫡
Public Storage Ebenezer Rd., Rock Hill, SC 8/9/23
Cassie and Flo helped me to select just the right unit for my storage needs. Both ladies were friendly, professional, and efficient in attending to every detail of my check-in experience. They made a potentially stressful afternoon very pleasant.
Had a great experience with this Public Storage facility. Flo was very helpful and courteous.
I'm a little late with my review but feel it is worth giving one! Securing a unit and getting all setup in office was fast and efficient! Flo was very friendly made sure that everything was great with my storage before moving my items in. Thank you!
Amanda was an amazing person to work with! We didn't have AC in our car and she was nice enough to give everyone a bottle of water. My 4 month of baby got sick while in the office and she threw up everywhere. Ms. Amanda was so sweet and understanding. She jumped up and got some power towels to help with them mess and some wet ones for us to use around our necks in the car. She explained everything about the rental agreement and everything about the unit perfectly. She's a great person to talk to! Also, when I made the reservation online she was nice enough to call to make sure we wanted it and to confirm it.
Great quiet location. Checked in with Flo for my online reservation for storage unit. Flo is really great explain everything so respectfully. Unit is nice cleaned. She advised all kind stuff. She is thankful to me. I recomand this place for rent to everyone with peace of mind.
Flo and Amanda were awesome
Great facility, very helpful and clean facility.
Flo is beautiful and awesome lady thanks for all you do...
Flo is great. She tries her best to help out anyway she can. This 5 star review is for her. Sadly Public Storage as a whole is... well all I will say is not worth 5 stars.
Flo was very helpful and patient great service!
I have rented a unit at this location on a number of occasions over the past 20 years. I have always experienced great service in the past. I will have to say that working with Ms. Flo was probably one of most enjoyable experiences renting from Public Storage. She was very friendly as well as helpful in assisting me. We were in conversation during the process like we had known each other for years. Overall great experience.
Excellect experience Rock Hill Ebenezer Location - Flo was very helpful and addressed all my questions and needs
Thank you for helping me & my boyfriend with the easy move in Flo you were great. Would refer my friends to us your Storage u its. Happy Easter.
It's an okay place for storage but they raise the rent and raise the rent and raise the rent even more. Started out two years ago at less than 50 dollars. Rent went up to 96 dollars ,then to 152 dollars. It was going up again to 192. I decided to get my stuff out. Guess what , I had one load still to move, moved it on the first day if the month and they wanted me to pay 192 dollars for one day. No way .. they don't prorated.
$192 for one day
NO WAY !!
The office manager, Ms. Flo is at the Public Storage on Ebenezer Rd in Rock Hill, SC. She is amazing! She goes out of her way to help and always bring a smile to your face❤️
The property manager, Miss Flo, is such an all around awesome person! Such a warm & kind personality and goes above and beyond with customer service!
I’ve used many storage complexes around town and Public Storage on Ebenezer has been the best by far. Flo at the front desk is amazing and always willing help.
Flo was awesome and made my experience very easy.
Flo has a great personality and is awesome at what she does! Thank you Flo!
Flo was amazing and very helpful
Dawn is awesome!!! I would use Public Storage anytime I have the need in the future.
You all “Rock” here in Rock Hill !!!
Flo is always there for me and very helpful.
The Office Manager named Flo at the Public Storage located on Ebenezer road in Rock Hill, SC is very personable, provides great customer service, and is the best !
Thanks, Danny
Thank you Flo for having our rate adjusted. Great customer service.
D. Woods
Flo was great! We got the last unit we needed, thanks to her amazing customer service. Thank you Flo!
Very friendly! Always have a smile on her face. Thank you!
Flo and talasia were great with customer service
Flo is AMAZING at her job and her customer service like none other !!! 🙏🥰 she cares about her customer ! and that’s why they come here !
Conveniently located by the Rock Hill APO!
Great customer service, convenient good price. Would definitely recommend.
Flo is amazing and very helpful! I would recommend this storage facility to anyone!
Flo is completely amazing!!!!
The manager flo is an awesome person. Very nice and very informative. I've been with them for two years and would recommend them to everyone.
Linda was very helpful and patient and her customer service was excellent
Flo was pleasant… she got me what I needed.. she was very knowledgeable… answered all my questions. Thank you!!!
I have rented from this location on 3 different occasions over the years, and all 3 times they have raised the rent on me. After 6 months they will raise your rent automatically, so the price you get up front is just to get you hooked and moved in. Finally I found a different facility that doesn't do that.
Flo is the best! Found me the best rate for the size I wanted.., thanks!!
Flo was Awesome!! Really Excellent Customer Service!
Flo is awesome she was amazing. She helped me from move in to move out!!! I will always recommend Flo!!
Flo is fantastic! She answered all our questions (there were quite a few!), and was very personable. So far, we really like the place, and the units are very reasonably priced.
Flo was excellent and provided great service!!!!
I have to tell you my experience with Flo was a very positive one ... Her positive attitude and great personality is what brought me in to rent from public storage !!! When I arrived I was unsure about what size unit I would need and Florence new exactly the one that would be a great fit ! She was very knowledgeable !!! Great people and awesome service !!!
Flo was very nice and helpful.
Thank you flo!
The units, grounds, and office are clean. Brien and Flo are friendly and professional.
Flo was awesome!! She showed us the storage unit and was so personable. Great storage place and easy to get to.
WARNING--NEVER rent from ANY Public Storage! Check ALL reviews & decipher real reviews from fake/false reviews posted!
Flo at the rock hill storage was great and help me with getting a unit closer to the one I already have. I had a good experience
Flo is awesome! The facility and grounds are pristine. Super helpful and friendly staff. Made my relocation experience seamless! Highly recommend this location for convenience, availability and cleanliness.
I love that place the property manager awesome
I came down to visit a friend and help her move and Flo was by far the nicest and sweetest person I’ve ever met! She was so helpful and attentive and ensured I had all my needs met. You’re lucky to have her there and I’d definitely use PS again!
Great clean facility. Priced right and centrally located for us. Would recommend this site to anyone.
Flo is amazing!!! She got me set up with a unit while I was on my lunch break. It took her all of maybe 30 minutes. When I brought my first load, I couldn’t figure out how to open my unit door up (duh)-I called her & she walked me right through it. This lady is an asset to Public Storage! Thank you, Flo, for just being you!
Flo is always helpful with my rental needa. I am a shopper so i need short term rentals. They always have GREAT prices, climate control, and i love the app for easy enter and exit!
Anna was so helpful and friendly. Highly recommend just because of my experience with her.
I dealt with Flo. She was kind, considerate and knowledgeable. Definitely made a renting experience less stressful
Flo is fantastic she helping mother and I every time we call since we live on the West Coast and my grandparents items are stored there. Flo will contact us if any problems arise. She is a professional responsible employee. We enjoy doing business with her!!!!
Flo has exceptional customer service and always has a positive attitude!
That lady from Boston, Flo, is amazing!
Anna is awesome! She definitely cares about the customer! She was very helpful and informative throughout the whole process. Thank you!
Great customer service. Friendly.
Ms.Flo was great her patience and assistance was impeccable. Made my first experience great and recommendedable
Flo was an amazing and helpful. Thank you for all your help
Flo Is amazing. She help me out and got me everything that I needed. Self storage is the place to come to if you need a storage. ⭐️⭐️⭐️⭐️⭐️
Flo was amazing. She answered all of m y questions in a very concise and professional manner. I thought that i knew what size unit I needed. Flo took the time to take me to the original unit. When that unit was did not fit my needs, she quickly changes gears to show a larger unit that fit me needs much better.
I will be coming back for sure. Flo Rocks!!!!!!
Flow was fantastic great customer service, genuinely cared and worked hard to get me taken care of would recommend very highly. Thank you Flo
The best customer skills I've seen Mrs Flo her name says it all her personality just flos
It’s been over a year since I placed my things in storage. I could not remember the gate code or access code. Flo is such a beautiful soul. Every interaction I’ve had with her has been amazing! 🤗&🥰
Flo was excellent to work with! Moving is stressful and she took care of quickly and looked out for us. Enjoyed working with flo!
Love Flo in the office! She is amazing and goes the extra mile for her customers, such a rare gem! Thank you so much!
Flo is amazing. She always helps no matter what situation I am in. I hope you guys value her, she is a great asset to your company! As long as she is there, I will always use this place.
Really nice and very helpful with all our storage needs. Will definitely recommend to others.