Public Storage Self-Storage Units at 4560 Charlotte Hwy, Lake Wylie, SC

Casie was so nice and the process was fast and great!

Awesome service !!

(JULY 2023) I'll fix my rating when you fix your office hours this is the second time I've had to sit here for over an hour. Sat outside the main office on a Saturday everytime I call it says you are open till 5 its 230 I've been here since 1 and I haven't seen nor heard from anyone who works here if you're closed you're closed but don't say you're open when you have no one here I let it go the first time thinking hey it happens but on multiple occasions im gonna say something

Cassie gave absolutely wonderful customer service. We will definitely refer all our friends

Kassie and Raven did a great job assisting with my rental!

Cassie was very friendly and informative. Thank you for such great service.

Great working with Cassie! We also had the pleasure of meeting and working with Erica. Great experience! Thank you, both!

Cassie was very helpful

Cassie was fantastic. made the process easy.

Cassie is amazing and she's so kind and helpful shell answer any questions you guys might have about renting a unit and everything she made it so easy

Cassie is very nice and pleasant and very helpful!

Erika is very professional & kind/prompt service too. Extremely clean ,cleanest storage unit I've seen. Highly recommend

Cassie is awesome! Very knowledgeable and friendly! She put my mind at ease!

Cassie was pleasant and very helpful. The unit was easy to access.

LINDA WAS VERY HELPFUL

Cassie and Erika were awesome!

Excellent service

Cassie was fabulous and very helpful and knowledgeable with all my questions. i highly recommend Public Storage

Cassie was amazing of accomdating on the right storage for unit for the price and size. I recently moved back from Dallas, TX. So, I needed something very quick. She very knowledgeble and experienced in her industry! I will always be a loyal customer because Cassie!

Cassie the front desk agent was very wonderful and had excellent customer service. We’ll definitely recommend

Cassie is always helpful and has been a pleasure to work with.

was trying to help out a friend and help her move items into her storage unit however our encounter with the lady up front.. I believe her name was Chelsea but I may be wrong.. was horrible. She was rude and snappy from the very beginning. It was our first time renting a storage unit so we needed guidance on how to obtain the key and use the gate. The email accidently went to my friends spam box so we came inside hoping to be greeted and guided. We filed a complaint against her with the district manager.

This location is AH-MAZING! Cassie walked me through the entire process making it practically effortless. I could NOT be happier! Thank you!

Public Storage is great you can literally do everything online. If you have any questions you can call but uts just like they describe. Reasonable rate.

Cass is great

Clean building and secure

They will charge you for a lock and won't give you a refund if you use it!!!! I was only there for 2 months and they won't take this lock back because I didn't return it within a month's time. The problem is, I didn't know about it until after I signed everything! When I called to ask to return it they told me to keep it and said "good luck" using it somewhere else. These locks are made specifically for Public Storage, why would I want to keep it after that? They were incredibly rude and inconsiderate.

It was my first time renting a storage. I wanted to see how big the storage was. She was very helpful and guide us thru everything. The application was process thru smoothly. Any concerns I had she answer it.

Great

Very clean

Cassie was awesome!! Knowledgeable and helpful! Thank you!

I'm only rating this facility as a one because I don't have any other option! They continuously increase their monthly rates.... Mine went from $125, to $146 and now to $186 within a years time. When it went from $125 to $146 I called the location and expressed concerns and was told the increase would be removed. Little did I know, because the manager didn't disclose that information to me, was that it was only temporary. I have an indoor unit which I thought would protect my items from pest/rodents but it does not. I have had to spray and put down traps of my on to keep them out of my unit. Management seemed not to be concerned at all after I made them aware. Reached out to customer service today to ask why the pricing online was cheaper than what I was paying and asked for my rent to be reduced considering the issues I've had and was told they couldn't do anything. He told me I could reserve ANOTHER unit and move my stuff from one to another to get a lower rate. What a JOKE?!!! Not to mention surrounding Storage Units in the area have lower rates as well. I will be moving my items when I get the opportunity to. Such a horrible experience.

secure location, its clean , well lit inside and prices were very reasonable.

Anna, she was super helpful in choosing a unit and it worked out awesome. And great customer service. Thank you Anna....

My experience with Cassie at Lake Wylie Public Storage was Surburb! Thank you Cassie for a job well done. You went out of your way to make us feel at home and a truly easy transition as well as excellent customer service! Thanks again and we look forward to a long term relationship with Public Storage. High Regards, The Conners

Anna was most helpful and accommodating. Friendly and willingness to assist! Excellent customer service!

Measurements not even close. Rented a 10' x 10' unit. Sizes are "approximate" so I don't expect exactly 10x10, but it should be close. Unit actually measures closer to 8'6" x 8'6". I expected to be getting 100sq.ft. of floor space, and in actuality am getting closer to 73sq.ft. of floor space. Losing nearly 25% of expected floor space seems to be a huge loss in approximation. If it had been 9'8" or 9'6"? I could almost see that... but come on, you're telling me your "approximate" measurements are going to be nearly a foot and a half off? No real issue with customer service, but the misleading dimensions are a huge turn off to me. I'm hoping I don't need the space for very long.

It's a storage place.

Excellent facility. Secure. Helpful staff. Easy to use app! Used this facility many times! Highly recommend!!

The paperwork was pretty easy. The woman had a hard time understanding me and I her. The units are super clean.

Horrible, worst storage co. by far

Called around for storage facilities and Flo at Public Storage was by far the most helpful and informative. She followed up with me several times regarding our move and storage needs. I appreciate Flo and her team. The check in process was simple and the storage facility was in the condition promised.

Flo was awesome and a pleasure to speak with! Thank you!

If I could have gave it a zero I would give it a zero try to get something taken care of phones yesterday due to my handicap was forced to go into the office today and pre set up an appointment and the so-called manager never even showed up we had to go to another store to get permission for that lady to lock her store and go to Lake Wylie to open the other store now to me that's very bad management will have my stuff out of your unit by the end of this

Super gross! Dead mice laying directly in center of interior entrance of storage building K. Then anticipated infestation at the locker Next to mine...and they are running ALL over the place. I'm pretty sure there's no way to avoid them getting into my stuff at this point. Horribly maintenance for such an expensive facility.

You shouldn't have to pay for a full month if you don't use the storage building the whole month. Had the unit for 5 months and I was trying to get my things out before having to pay another month. By the 1st of the month I only had 3 large items left and then my car broke down, it was the 8th by the time I got a ride to get those last 3 things and I couldn't get in the gate. I had to pay $180 for that week, just to get into the gate. Way to much for only a week out of the month. Also there was ants coming from another unit into mine for 5 months each time I was in the unit I sent up traps and they would find a different route in. I will not be using this facility again.

The ladies in the office were so sweet and friendly! They didn’t get frustrated at all with me even though we had to tour three different units! In the end, they got me exactlyyyyyy what I wanted and needed. This is my second time renting a unit here and I just absolutely love the convenience and pricing!

If I could give a negative score , I would. Raised the price 120% per month after never missing a payment. Opened about half of my boxes that had been in long term storage for 18 months to find mold, mouse droppings and cockroaches from a leak somewhere in the unit. Garbage thrown all over the back of the units. Definitely use some other options if you can as Lake Wylie Public Storage is an awful place to store your things.

Lady in the office is very nice an has great customer service. This was my second experience with public storage and it was great. My unit was also very clean with easy access.

Apparently you can steal cars and strip them down and just leave them on the premises and nobody will do anything about it. Car is still sitting in the same place from 3 weeks ago.

I'm editing my review based on my rates continually increasing. I always made payments on time, but they still try to squeeze every penny out of you with continuous rate increases. You promotional period will end and every chance they get after that they will increase your rates even if you're a great, on time payment renter. It doesn't reward customer loyalty at all. Also, my unit never had a light that would work so I had to shine my car headlights in and still had a hard time seeing. When I asked when it would be repaired, they said it can't be (they just didn't want to send the money on it). I moved in during the day, so I didn't even know the light didn't work until I needed it. Apparently the electrical problem affects multiple units in the same building, so they knew about it and didn't even mention it when I moved in. When I asked them about fixing it, they offered a different unit, but I would have had to spend a whole day moving everything across the property to a different unit. So, my rates continued to increase for a unit that wasn't even fully functional, and they never offered a discount or even a warning when I moved in. Do not recommend.

Emptied my Father-n-Law's unit on 24th and informed the staff of the exit, yet still received a bill for the following month.

Very clean property grounds and inside storage units are very clean as well.

I’ve been here for six months and the entrance gate is always broken and stuck in the open position. Also, there is a huge pile of garbage in the rear that hasn’t been picked up. The place looks like a dump!

Great value!

Everything was in tip top shape.

Great management great clean place Will recommend

Great space but cannot figure out how to fix their timer lights. The one in my particular building has been out for 7 months and counting. Kinda hard to see when you need to take or pick up something. Maybe one day?

Only problem is that the prices go up EVERY year 10.00 or more

Just didnt like how i started out paying 29.00 a month 46.00 .. Storage price goes up every year!!

The man i spoke to over the phone was extremely helpful and very efficient i definitely recommend this place !!

Nice employee in the office. Answered all of my questions and was so helpful finding the right space for me.

What is the point of a reservation (confirmed) with email stating as such, then on move in date, requiring us to.come in 30 minutes before closing which we did only to be told they sold the unit 2 days before??? The "logic" was it is only a first come first serve basis.... they canceled at their convenience since apparently they sold it two days ago.... without letting us know. Super unhelpful.

Amazing and professional staff. The checkin was super easy and smooth. My guide was very courteous and polite. She had an answer for all my questions. The facility was very clean and well lit.

A Little overpriced for a small closet we have but very secure and clean!

Very clean, easy to access, and easy to work with.

I occupy 2 units in Pineville and needed a 3rd here in Clover for my business. Camille was efficient and quickly showed me a unit and completed the rental, as I was in a huge time crunch this morning. She let me in a few minutes early to take care of me and get me back on the road. She also made me aware of the discounts on packing supplies so I bought a bundle of extra large boxes and saved $5 with the discount. She asked if she provided me with 5 star service. I told her 10! Thanks Public Storage for presenting us with great customer service and facilities to store.

5/5

Clean property and easy access

2 thumbs up! Great customer service. Clean and secure facility. All that I would expect from a storage facility.

Great customer service from Taylor today. Very professional.

Live in the area. Went into see the merchandise and what they had available. Good selection and good prices on boxes. Taylor helped me and was awesome.

Great customer service from Taylor. She was friendly and knowledgeable. I would recommend this location to my friends and family.

Very clean facility and the ladies in the office are super friendly and helpful! They took the time to acknowledge and help with what I was looking to store and found me the perfect space. Would recommend to everyone

Super friendly ladies at this office. Didn't mind us waiting inside until the customer we were moving got there. Very clean property! Nice units level with the ground making our unloading job so much easier!

Super clean facility and super nice office ladies! Felt superb comfortable with keeping my items here. Will recommenced anyone who needs storage needs in their future!

My husband and made a research online. It stated to be at the storage facility at least 30 minutes before the office closes. We arrived on our reservation date at 3:00 p.m. (office closes at 6:00 p.m.) only to find a note on the door saying management would be out until 4:00 p.m. When I called the customer service line I was informed we should've gotten an appointment time with management at this facility. NOWHERE ON THE RESERVATION DOES IT SAY ANYTHING ABOUT SCHEDULING AN APPOINTMENT.....NOWHERE!!!!!!!!! This is RIDICULOUS!!!! We're left sitting in the heat with a trailer hitched to the back of our truck. If anywhere on the reservation it had said to make an appointment...that would have and could have easily been done. We will NEVER use Public Storage again and wouldn't recommend them to our worst enemy!!!

I absolutely adore Camille and Taylor. They do a wonderful job in a very thankless position where their positive attributes go unnoticed. I am singing your praises ladies!

Love this location! Safe and secure. Easy to get in and out of. Good customer service. Not one complaint!

Awesome facility and very clean grounds!

Great deal. I went online and got my unit even cheaper than if I went inside to begin with. They were the cheaper of all storage units too. It was totally worth it to me.

Overall experience and value.....wonderful!

Good people to deal with, fair rates.

Great first impression! A welcoming staff as I entered a nice, clean office. They took the time to explain all of the great security features off the property, which include unique gate code generation, security cameras throughout the property, and stickers on the locks to alert tenants of lock tampering. I highly recommend Public Storage.

Taylor provided me with good customer service. She was patient. The building is brand new and secure.

Taylor was friendly and personable. I didn’t realize they had such a variety of moving supplies. Bought what I needed, all in spot. Saved me time and money. Great location

Super clean facility and grounds. Very secure

I will be moving from Lake Wylie to LA in the coming months. I stopped by to ask questions regarding space sizes and prices, as I am packing a 4000 sqft home. Camille was very knowledgeable and extremely patient and helpful. She let me view multiple units and made me feel like she was happy to do so. When I am ready to store, Public Storage has definitely earned my business, thanks to their great staff, beautiful facility, and unbeatable prices!

My experience hasn’t been very pleasant with this storage facility. An error was made on our account back in October of last year and has been completely ignored. We have been waiting on a call back from the GM since then and have to receive that call or even as much as an apology for the mistake that was made.

This is a great facility as far as security and upkeep. Camille explained everything to me in a way that was easy to understand. That was very important to me as I have never used a storage unit before. She was also very knowledgeable about the variety of products they offer. Thank you Camille for educating me so well and with so much patience and kindness!

The competition's prices here in Lake Wylie and surrounding areas don't even come close to touching Public Storage. A super value for sure!

Very knowledgeable and personable manager (Taylor). I have been a long time customer at this facility and she is doing a great job!

Great value, friendly and knowledgeable staff, clean and secure facility.

Super sweet office lady! She knows what she’s doing and is really helpful!

Taylor was great to work with! Great place.

Great location and knowledgeable and friendly ladies in the office. A really friendly atmosphere where I actually enjoy walking in to pay my bill and get a chance to chat with Camille and Taylor. A storage unit is a storage unit and there are a ton of companies to pick from but I'll take personable and sincere personnel over all else at the end of the day. Feeling appreciated makes all the difference in the world!

The new climate controlled building is very clean and secure. The ladies in the office are great!

Hands down, Public Storage has provided the worst customer service experience of my life. In the middle of a move, I was locked out of my unit that I had paid for the day before. Because of this, I got stuck with a uhaul for an extra day, had to pay my moving help to come back the next day, had to take time off of work, and my move out of my house was pushed back another day, causing massive stress and possible fees. I was then lied to by both the district and property manager on two occasions so they could get out of a measly one month credit. Details below. I arrived to my unit to drop off a second load on Sunday, Nov. 18 around 7pm to find my unit padlocked by the company (My lock was also on the unit). I received no prior notification that this had happened, so it was a complete surprise. I called customer service, but since the property manager had gone home at 5pm, I was told that nothing could be done. I was stuck with a full uhaul. I called the next morning and was told that they don't know why my unit had been padlocked, as I was paid up and I had left my unit locked. The employee admitted that this was their fault. I was understandably upset and asked if a credit could be put on my account for the extra charges I had incurred from their mistake. The employee was apologetic but told me there was nothing she could do, only upper management can handle placing credits on accounts. I was given the number to call the district manager, which I did twice before I finally received a call back, over a week later. He told me once again, that Public Storage was at fault and that the district manager would request a credit be put on my account for one free month. I was happy that PS had decided to reimburse me for my lost money and time and I was ready to continue my relationship with the company. Little did I know about the frustration that was to ensue. Another week or so passed and I heard nothing back about my credit. I tried to call the property manager and the district manager back, and after leaving a couple of messages, the property manager finally called me back. She told me "not to shoot the messenger" as they were not going to give me a credit for their mistake because "I had left my unit unlocked", in which case it was their policy to place a padlock on the unit. Of course no one had notified me that my unit had been padlocked, which would have prevented the whole problem in the first place, and secondly, this was simply untrue. I was further told that they had looked at security footage, and I had not locked my unit the night before. This is a complete LIE. I have witnesses, a time stamped picture of the lock on my unit, plus, the employee had removed the padlock immediately the morning after I was locked out, indicating that I had, in fact, locked my unit. Now the district manager will not return my phone calls. I have tried to call corporate, no one will return my phone call, and the property manager would not return my phone call. I actually ended up going to the office to talk to the property manager, who sympathized with me, but is still "unable" to do anything. I have asked to see the security footage to prove that I did lock my unit, but I am "not allowed". This is not the way to treat paying customers, especially after you can't hold up your end of the bargain. The way this company takes accountability is appalling. Their hierarchy is set up so the people that can actually make decisions don't have to deal with customers. They push all of their responsibility down to their lower level employees. This is evident as no one will return my phone calls. They know that I will not pay to rent a truck and move my belongings to a different company, so they don't care. Had Public Storage owned up to and fixed this problem, I would have continued my relationship with them, but now I will never go back with Public Storage. They will lose more money than they would have had they admitted their mistake done the right thing.

Excellent customer service!! Great prices too! Would definitely recommend this storage facility!!

Had a wonderful experience here!! The best part was Camille!! She was very professional knowledgeable helpful and friendly!! She ROCKS!! The office, grounds and units were very clean and organized which was HUGE for me!!!! It is very secure too another big thing for me!! Thank you Camille for all of your help!! 😊

Clean facility, well kept grounds, friendly staff.

I was in need of a rental unit quickly, so I stopped by to see what they had to offer. There were two options that I looked at and Camille assisted me in choosing the proper fit. She was sweet and very friendly and made sure I was taken care of in my visit. Going to return on the 1st to start a rental unit! Couldn't be happier.

Good customer service.

Friendly staff, easy to deal with and very quick. Registration and new unit rental took me less than 30 minutes! Pleasantly surprised the storage unit I rented was new, and the whole process was super simple. I recommend online Express Registration as I'm sure this helped speed the process up. Highly recommend the place. Cheers! -Chris

Josh and Max both helped us today. Great team ya got there! Thanks for great service during this stressful time.

Good job max and josh. Really helped out. Thanks

Josh Carpenter was EXCELLENT! He had a pleasant conversation with my Dad(Wendell) He assisted us very well and professionally. I highly recommend him as a manager, my experience was great. My dad (Wendell) feels josh did an exceptional job and insisted I write a review for him, so thank you Josh .

Max was a great help. He listened to our needs and helped us get the perfect unit all in under 30 minutes. We are happy we went with Public Storage.

Lauren was awesome today

Was greeted with a nice big smile from Max. Made myself and wife feel very welcomed and that our business was appreciated.

5 star experience! Great property manager - Max! Highly recommended storage facility!

Checked in today for a storage unit I had reserved. Reception and service were terrific. Max did a great job and I was very impressed with how automated the Public Storage administration process is.

Great location. Would highly recommend.

Now expanding storage space with a new storage warehouse.

Very friendly people, very helpful also! Very clean facility.

Max is super friendly and helpful!

Max was very helpful and made sure I understood everything. Storage units are well maintained and safe.

The Greatest 😛

Very Friendly and most helpful staff. Safe and Secure storage.

Max was extremely helpful in helping me pick out the right unit for my belongings. He has called me since I rented the unit to make sure the move went well. Great A customer service. I highly recommend Public Storage.

Phenomenal customer service. Max is great - super helpful and a true expert in storage. A pro. Jenna will jump to help out a customer as well. Very impressive high quality service.

Came to the store just to check prices for a move I'm planning. I did not realize they sold packing supplies and I ended up buying a few boxes out of simple convenience. Max was extremely helpful and I'll definitely be renting with them soon.

Public Storage in Lake Wylie South Carolina is outstanding and especially so thanks to Max. There really are no issues but if anything does come up, like leaving you storage unlocked, Max will call. Max is outstanding, the location is great, and the facility is clean and safe!

My experience with Public Storage in Lake Wylie was wonderful. Max was extremely helpful and everything from start to finish was superb. I highly recommend this storage company!

Excellent customer service. Overall good experience.

Max was fantastic, made sure we got the right size and took the time to show us several options. Wonderful customer service!

Jenna was very helpful and did a great job explaining the rental agreement. Facility looked clean and well managed.

Max provided excellent customer service, Explained all the costs and access availability.

Always fast and super curteous

I have been storing my stuff in these units since it was Kodiak mini storage. I had renters insurance on my stuff through Kodiak. I left for a deployment to Afghnistan last November. While I was gone Kodiak was purchased by Public Storage. I came home from Afghanistan at the end of July and needed to get some things out of my unit. The unit had developed a leak and was dumping water on my dresser and a bunch of handmade items I had brought home from a previous deployment. I went to the manager and showed them the damage. I was told since I wasn't there to purchase insurance that there aren't going to do anything about it. How am I supposed to buy insurance from the other side of the world? I paid them 100.00 dollars a month for my things to get ruined. I could have left them in my back yard for free.

Max was very helpful. Made sure we had everything we needed and thoroughly reviewed the contract with us. I rented from this facility when it was Kodiac Mini-Storage and again now that it is Public Storage. I would use them again if the need arose.

Great all the way around! I accidentally locked my unit wrong, unlocked, they caught it the first day on a routine grounds check, and emailed me Immediately. Place is clean and secure. Staff very helpful friendly

Max was very professional and helpful.

We were very happy with the customer service; everything was made very easy for us and all of our questions were professionally and very helpfully answered. The representative was very kind, considerate and made our rental very easy. The office and storage premises and grounds were all very clean, well-lite, and well maintained. We would recommend this location to friends.

Max gave great customer service. Back for a 2nd time using this facility. Thanks.

Super comfortable storing my personal belongings here. Great customer service. Will recommend to anyone.

Max was fast professional and very helpful

Horrible service... will never use again!!

Max and Jenna are awesome!

Changed ownership recently. Wanda is the only person I have found to be personable and willing to help. She knew I had a bad shoulder and when she saw me come into area she came to see if she could help.

They are fast and very helpful... The customers service there is excellent... I will always get unit here when i need one.

I recently rented a 10x20 storage unit from Public Storage at 4560 Charlotte Hwy. Lake Wylie, SC. The property manager Mike was very professional, very friendly and helpful and had a good knowledge of his job and duties. I would recommend this storage property to anyone who is looking for a temporary place to store your belongings or a long-term place to store your RV's, Boats etc. Good job Mike!

Mike was great help with my parking space

Quick, easy storage with a very nice and helpful staff! Wanda made transitioning my house to storage a breeze! Thanks!