Public Storage Self-Storage Units at 1701 Woodruff Rd, Greenville, SC

I called to set up a reservation yesterday. The guy told me to go pay by 6 p.m. on Woodruff Rd. He said I can pay over the phone but if I did, I would have to pay for a lock also, I already have one so I decided to go to the office. Not even 7 mins later, someone name Rachael l called me to confirm but literally I had just made the reservation, I told her I would be there by 6 to pay with a little frustration in my voice. She said okay, I told her thank you, she said your welcome and we hung up. I pull up to Woodruff Rd location the door is locked, no note on the door or anything to let everyone know the office was closed for the day, others are trying to get in the office also. At this point, I'm confused because I had just talked to Rachael and told her I would be at the Woodruff rd location before 6p.m.. At this s point, I'm pissed because I really didn't have time, I had to make time because they made it sound like if I didn't pay for it by 6, I wouldn't be able to get it. I called the original number Rachael called me from, I told her it was bad business to let me think they were open, she told me someone called out yesterday and they had no one to work. I was so upset, again, I told her to have a good day and bye. I pull out of the location and less than 40 secs later I see another public storage! I decide to go there to see if I could possibly pay at that location. As soon as I stepped foot in there and said, hi, she said you must be Danielle, I'm Rachael. I respond, oh your the Rachael that gave a lack of information. Her response was, I never interrupt my customers. I said, so did you not try to interrupt me the first time on the phone or the second time, she responded with a pleasant voice, like I said, I never interrupt my customers. I was about to say, "you can cancel my reservation" but I really need this storage space. Instead I asked her was I able to pay there or not, she said yes and i said, "so you could not have told me this over the phone!" Then she yrys to charge me for the lock even though I stated, I already had one, and that was the reason I came to pay in person.She told me she took it off. When I pull up my app, it's saying I owe $21 and some change for the lock. Ms Rachael is a smartass in disguise, she trys to cover it up with being so called nice. The fact that she lead me to think she would be at another location, had no remorse and thought I was kind of funny, 9 times out of ten I wouldn't recommend anyone to your business. Everyone I know doesn't have time to play those kind of games.

April is a gem! Fast and easy process. Thank you 😊

Brandon was very polite and helpful while assisting me with making a payment. A+ customer service!

Brandon was very helpful great experience

Hey Niki was great really appericate her customer service

It was very good and the atmosphere and attitude of the attendant was great

Dena has great customer services very nice lady thks

Brandon and David were super helpful and courteous

Just wanted to say that the customer service skills of Brandon on a scale of 1-10, with 10 being the highest, he deserves a 10.

Very clean and Brandon was very helpful

Nikki and sibbey we great! They helped me out way beyond expectations!

Brandon was super helpful and kind!

Niki was amazing helping us get into our new storage unit. She is a delight to work with and she has been a great asset for your company. Thank you 😊

Sibbie is always in a nice mood to talk with great. I've got to take back my good review I mean every time I call I get forwarded I never really ever get a phone call back it might be hours upon hours if I do get one back I also left a bad review just in general for public storage and they asked me to remove it and I did and I was supposed to get credit for the next month and didn't get it yet or a phone call back yet. I understand you get busy but I know what your job is and returning a phone call you know you don't help people move their furniture you really shouldn't leave that desk area again I understand you get busy but they're really shouldn't be anything that should take up that much of your time that it should be hours later or no return phone call at all.

Brandon and Melissa thank you so much for helping out great customer services if I could give you ten 10 star I would

Niki was great help save the day !

Nikita was very helpful, polite and informative. Made my day very pleasant…

Fantastic checkin process. Niki was very helpful and friendly. We had a 26ft truck filled to the brim and it was a great unloading/storage experience. The unit was clean and looks brand new inside. Highly recommended.

Very nice business. Clean and well maintained. Niki was awesome! Very friendly and helpful!

Came in and Niki helped me tremendously with my unit. She was very nice and helped accommodate with all of the help i needed to make my move in a great experience. Would recommend to anyone !!

Nikki was awesome. She was very efficient and helpful.

Niki a great professional showed me the units and helped me to get the right fit for me. Place is well maintained.

Very pleasant experience. Very informative and professional. Highly recommend and Very pleased with service. Thank you NIKI!!!

Niki has been so wonderful! She even walked me to the unit to make sure I was all set. Highly recommend using this location because of her!

Niki is awesome fast and super sweet love her

Niki! Great service two days in a row two different locations: I received amazing customer service First Sonya (McAlister Rd) and now Niki at the Woodruff Road location. She made sure that every T was crossed and every I was dotted. thanks a bunch, Niki keep up the good work!

Niki provided the most excellent customer service. Companies do not teach the care and attention that Niki extended to me. She is just a natural gem. Thank you, Niki for making my experience stress free.

Nikki was outstanding with her customer service!!!! She is very helpful and took time to work with me on my needs. Thanks Nikki!!

Staff is friendly and helpful. Restrooms is always clean

Easy & quick.

Great pricing

Niki was great and so helpful! Super patient with my super active 5 year old who was with me and asking LOTS of questions! She even let us in early to help us open up an account. Facility is decent and pricing is reasonable. A little disappointed about some ongoing issues with the doors. Some get stuck and some don’t work from the outside with the code. Otherwise, a good overall storage facility and experience.

Great service, fast help. Highly recomended

Thank you to Niki for all her help today, she gave me great service and was so nice and helpful I give her 10 stars but I’m only allowed 5. Thank you Niki

Niki was great! With customer service

Wonderful first expierence at this location. I believe the lady's name who helped me was Melissa, she was nice, helpful and patient!

Would have been five star if the DM actually folllowed through with calling me to discuss notes on my account. Thanks, Ralph Larkin. For not following through. PS Nicki is amazing. She and Brandon have done an awesome job on being thorough, compassionate, and Lindsay from the Taylors location here in SC are wonderful! PPS Corporate, Christine and a lovely woman I cannot remember her name thank you for helping me out yesterday when the DM Ralph at Woodruff Rd did not even when he had the opportunity to speak to me directly short of Lindsay yesterday.

Ms vita helped me so much with my storage unit today. She was very helpful and kind.

I have been with this storage unit since July and have paid cash EVERY TIME except for when I set it up (NOTE: they DON'T take cash at this facility, so you have to go down the street to the next storage) I paid on the 5th get a notice on the 8th I got a late fee?! HOW IS THAT?! So I called them and asked what's the problem they told me they couldn't find my payment. I told them the day and around the time and these ppl ask me what car i was in. Who did i speak to, etc.. I'm knocking down the questions and they tell me they'll call me back. 20 minutes later, they found the payment, so I asked what happened. What's the problem? NOOO EXPLANATION COULD BE TOLD but yall asked me 101 questions!! I get an email on the 13th saying a $20 discount has been applied to my account. I'm like, ok, they tried to compensate for the inconvenience... NOOOO, I go pay my account today and I'm told that was the late fee taken off... BUT THERE WASN'T SUPPOSE TO BE A LATE FEE IN THE 1ST PLACE!! WTH!!!

Niki is great at assisting you with anything you need. Highly recommend!

Niki on at the 1701 Woodruff Road location was so great & helpful! She took the time to get me exactly what I needed in a matter of moments!

Quick and easy. Highly recommend. Niki was wonderful!

Rachel was wonderful in solving an issue I had renting an additional unit. Public Storage is a clean facility. Their App makes accessing your unit easy.

Dena has amazing customer service she went above and beyond. We needed to switch to a bigger unit and she was quick and helpful.

Property manager on woodruff road was extremely helpful and professional. Thank you Genie!!

If you want a place that you can get in touch with someone when there is a problem. This is not the place you want to be. There is a reason why their prices are so cheap; they don't employ no one on site or no one to answer phone calls anyway. When you try to leave a voice mail it comes by to you so in Actionality your leaving a voice mail to yourself....... So please don't be fooled into thinking they care anything about you or your belongings

Great customer service

Excellent customer service!

We had some issues getting the right size unit but Niki went above and beyond to make things right. Highly recommend them for all your storage needs.

Tammy on woodruff was so helpful Thank u showing me around..keep smiling

Nikki is awesome! She cares about her customers. This property is always clean.

Very courteous and efficient manager at facility.

Niki was so helpful and super sweet when I asked for some help with my unit.

I came to this location to get storage but the size I wanted was not available. Niki was able to rent me a unit at the location around the corner for the size I needed and gave instructions on how to enter the gate and get to my storage unit, which helped me out a lot since I was running late for an appointment. She provided excellent and efficient customer service!

Great storage place, Nikki was helpful

If you need a storage unit, this is the place. Phenomenal customer service on every level.

This facility is always clean and organized. The staff are very friendly and helpful.

At store on Woodruff Rd is great. Awesome security. Great customer service😊

After 2yrs of having Public Storage as my safe place for many valuable items & keepsakes … this location have always went above and beyond to make sure any changes , updates , & information regarding my unit was delivered in a timely manner! Nicki is the ABSOLUTE best with managing this facility and making sure that my needs or concerns were satisfactorily met ! I have no complaints. 🙌🏽

Niki did a great job!

Niki was very friendly and provided great details on all specials and units that she showed me today.

Sibbie’s customer service, professionalism, and kindness was unmatched. Great place to rent!

Great Service and Niki was amazing!!!!

Niki was helpful and knowledgeable of the units. It literally took me 15 minutes to view unit and be on way!

Great service

So I do not use this particular location I use the grand view drive one and honestly the experience with that location has been absolutely a nightmare. I had attempted to move my washer dryer combo 3 times with the 3rd time being tonight to each time coming in with a gate that would not open. I had called the customer support and the property manager of this location 3 times with no results. I turned to Facebook to ask if anyone knew the problem and could help And then I get an answer within minutes by the property manager- of THIS location!!! Rachel was so kind helpful and attentive. She saw how upset I was and did what she could to help me- even though she had literally no obligation whatsoever to do so. My experience with that location after tonight was absolutely leading me to changing storage units but honestly Rachel may have created a customer for life with how committed she was to help. Rachel you are the best. I so seriously appreciate you. And I got my stuff done in time!!

Get with ya girl Nikki she is the best !!! So helpful & accommodating! 😊

Niki was awesome and very professional. The units are very clean and affordable. Highly recommend their services for storage

Niki, was super helpful and nice, and was very informative.

Very good prices. The lady at the front desk, Niki was very kind and helpful.

Excellent experience

Niki is the best in the business! She knows what she is talking about! I recommend you store your stuff here! A million stars!!!!⭐️

Nikki was awesome she called and confirmed everything with most professionalism she helped from start to finish wish I could give 10 stars.

Five times we have been here and couldn’t get into the building. The key pad says to “see manager” but they don’t have any staff on site unless you make an appointment over the phone. My bill is on auto pay and each time i call the customer service line they tell me there is no reason it shouldn’t work. Absolutely ridiculous to pay $93 a month and can’t even get into my unit

Niki has been so helpful and friendly to work with. The facilities are clean and the location is very convenient. I recommend this location for your storage needs!

Extortion is the correct word. We had a contracted rate but after only 4 months it increased by 40%. It was NOT a promotional offer. Yes, the contract specified it was subject to "periodic increases". One may assume that's due to increased costs in electricity, labor, inflation or other market increases. It's not to cover additional costs. A 40% increase after 4 months is nothing short of a flimflam or a bait & switch. Best advice when packing your unit is be ready to move out.

Whoever call me about my reservation was lacking customer service skills, had an attitude, and just acted like I was wasting her time therefore, I cancel my reservation because if you act like, I don’t deserve a couple minutes of your time you will not get my money.

Nikki was so helpful and nice. She showed me around answered all of my questions!

Niki was very helpful. She was patient as I was indecisive about which unit would better fit my needs. I’m very happy with the service I received and happy I went with Public Storage.

Niki is the goat!!! very satisfied with her service deserves a promotion

I'm torn... I have 4 units, and been here before Public Storage bought them out. Niki & the staff are nice, and the property is kept clean. The actual company, Public Storage is what's bad. One unit went up 25% in only 6 months. I've spoken with corporate, and their "definition" of "Climate Control" is 80 degrees. So if you plan on moving anything during the summer, you better be prepared. bring water and take breaks. They don't care about your contents, they care about the bottom line.

Nice people!!

Niki was very helpful with transferring my unit. Definitely recommend this location.

She was wonderful and really respectful thank you and we will refer your business more customers ty

Friendly service nice and clean building

Niki was the best she took great care of me and please go see her for all your storage needs at this location!!!!!

Niki is awesome at the woodruff road location . She was so helpful and great spirited.

We met with niki and she was extremely nice, she answered all of the questions we had and I would seriously recommend using public storage for all you’re long/short term storage.

Niki did great

She was perfect and she is very friendly

Very nice place. Customer service is great. Got in and out with everything I needed in less than 15 min! Definitely recommend!

I have had an amazing experience the staff there is very helpful always! I am very satisfied.

Life Storage was better, hate they sold out whatever. Since PS took over it feels like you're walking through a sauna! IDK how you can advertise as climate controlled when it feels like it's 80 degrees in there. I can't imagine unloading all my stuff in that type of temperature.

Niki was extremely helpful, professional and friendly. Thanks

The service was great. She help with discounts to get the best deal for what I have. Plus she was super nice 👍🏾

Niki was great! She helped me set everything up on my first visit, and I got exactly what I needed.

Facility new and in a good location, and Niki was great!

Wonderful customer service. Always have a great laugh with niki and latraz. They truly are assets to this company. Highly recommend!

Niki (manager) at Public Storage on Woodruff Rd in Greenville, SC is the “BEST IN CUSTOMER SERVICE”!!

I've had great experience with the onsight customer service

Customer service is outstanding. The only team in town I trust with all my "treasures."

Everyone has been great.

Always pleasant service super clean and easy to access

Very fast prompt and polite service got taken care of as soon as I walked in the door and was able to make a great business connection

Niki does a GREAT job and os so kind!

Nikki is awesome great services

Niki is awesome she took the time out to help me get back into my account and also helped me access how to pay my bill and how to enter the building without entering my passcode. I have had this storage for a year and they have been great ever since

My experience was great

Very clean, easy access to lot and units, well lit and plenty of carts on-site, Niki was very professional and helpful.

The representative name, Nikki was phenomenal.Andshe was very helpful ,didn't mind leaving and going up on the floor to answer questions about my unit.She makes your company looks good The bathroom is very clean everytime I visit and the floor and halls are well kept clean.I would recommend Public Storage on Woodruff Rd at 1701 to all and everyone.

Niki was so good to me and my son when we came in to see the storage unit.

Nikki was awesome!!

Great place with professional staff. Rachel was very helpful in helping me set up the account for the first time. Thank you!

Clean, secured, affordable

Niki was great and very professional and helped me get our unit in a very timely manner.

My experience here at public storage was excellent. Niki is the person in front and she helped me with the size storage I needed and asked to take a look before renting a space. I do recommend coming to this public storage.

So I use storage facilities a lot and I have to say, I just had the best experience dealing with Niki. She was great super nice and got me in and out very fast. The facility is very clean and easy access… will be coming back for sure . Thank you so much

It was an awesome experience. They were very helpful and friendly and accommodating. Thank you so much.

Nici was very nice and helpful.

Nikki was very pleasant to deal with and extremely helpful when we had trouble setting up online. The unit itself is exactly what we needed to store our holiday decorations at a far better price than surrounding nearby climate controlled facilities.

The people that work there are really very nice and they helped me out alot

Friendly

Nikki was very helpful in making sure that our account was up to date and I was able to get online access completed. Great customer service! Thanks!

Niki was very personable, helpful and very customer oriented!

Niki was awesome! Quick setting up!

I was a couple of months behind on my storage unit. The facility had switched over from life storage to Public storage. Once I came in Nikki greeted me with a smile help me get my payment completed and insurance changed over on my property. She also took the time out to help me download the new public storage app which is amazing and so convenient. Thank you for having patience with me and doing your job with a great attitude!☺️

Had a great first experience with Niki. She was able to handle my questions and clarify issues professionally, efficiently, and in a friendly way.

In my opinion very Terrible experience, management is very rude and unhappy towards people. I’d give no stars if I could.

Great place Susan at the front is the best

Excellent service

Rude, lazy, off site, storage location- layout ignorant customer service. Their concern is talking over you, following a script and trying to book a unit. HORRIBLE They reserved a unit without my asking and telling them not to reserve. Tiffany, then a “guy” and just now a vm was left by Nikki confirming my reservation. Horrible, Rude, Zero Customer Service.

I really recommend this location jacob helped me out and he was great

Nicky was very helpful and had a good customer service disposition. The price is competitive too.

I don't know if they changed management recently, but now there are 5 different options to call and I have yet to be able to talk to someone. I tried to cancel my unit but they are closed before I get off work so I can't come in person. So hard to get a hold of someone and can't confirm the status of my unit.

Kari made my experience so easy and painless when I asked for more than what is usual. She explained what I needed to do and sent me instructions to make this an easy painless part of my transition.... then life storage sold the company with no notice. Public storage first communication with me was through email the last week of July telling me my new storage cost and that my new payment is due in less than 5 days. Definitely not a good experience anymore not to take away from Kari bc she is a great person but 2 years later I definitely can't leave my 5 star rating.

Very clean friendly staff

Carrie was friendly and made the process simple. The facilities are clean and secure.

The process was simple and quick. Appreciate that she showed me multiple units to see what would best fit my needs!

Nice food nice atmosphere

Very clean and well maintained. Staff is very friendly!

Nice place n good works their

The rental experience was great. Carie provided exceptional customer service. The facility is very clean. The staff was friendly, and professional.

Great place and very helpful staff

Getting a storage unit here was amazing. Carrie was very helpful and was able to help me get a unit in a matter of minutes! Overall very happy renting here and with my experience!

KC was very helpful and attentive. Reservation and check in were a breeze! This facility continues to impress me. The staff is friendly, the building is always clean and I never fear being there alone, because it is very secure. A great value for a great facility. Highly recommend