We just started using this facility and we've had a terrific experience. Sable has been exceptionally friendly, helpful, and professional during our first 2 weeks using this location. Thank you Sable!
This is the absolute cleanest, most convenient storage facility you will ever need, with a "very reasonable" rental price.
I wanted to rent a space for a trailer. The guy on the phone charged my card and set me up with a storage unit. I drove there to find it was not a parking space for a trailer but a storage unit. Called to explain the situation. They cancelled that unit and booked me a larger storage unit a few doors down at nearly twice the price. I called back again to explain this was a trailer and needed an outdoor parking space. He told me to park in a space outdoor at the end of the building and charged even more money. After I left I get a message saying they had to parking spaces available and I would be messaged when one is available. A week later I get a phone call saying my unit was unlocked. I explained I never had a unit. I get billed again for that same unit a few days later. I found another place to store my trailer half the cost and had zero issues. I will never use this place again and would warn anyone calling the number to make a reservation if you’re not looking for a storage unit and need to store a boat or trailer like they advertise for.
Gotten way too expensive. Rates keep creeping up every couple months. You can’t find carts half the time when you go. The elevator didn’t work for a week straight and they didn’t give any refund. We just cleared out for a much cheaper place down the road that has 24 hrs access and has decent air conditioning in the facility.
This place is amazing! So clean and neat, always.
But I came here to put up a review mainly because I wanted to give a shout out to the nicest guy EVER at the front desk, JASZ!
Not only was he able tto help me with some questions I had and COMPLETELY resolve my issue 100%, but he was SO knowledgeable, kind, and patient with me. This is somthing that is so hard to find nowadays and I just really appreciate him!
Also, there was a girl who I believe her name was MAKYAH (not sure I'm spelling that right) who was here a few days ago and was just as friendly and helpful and as sweet as could be!
I hope you guys will keep both of these employees around for sure, because they really make your store shine, and stand out amongst the rest! ☆
I will be recommending you guys to everyone!
God bless you all!
Mrs Amanda was awesome very knowledgeable and pleasant most recommended
I came in asking questions about buying a unit. Mckayla was SO SO Sweet. She seemed to really care about informing me on everything about renting from you guys and was very informative. Nice to see someone so young care so MUCH about their job. She even told me this was her first day by herself and let me tell you, SHE DID ABSOLUTELY WONDERFUL!
When she asked me to leave her a review, I DIDN'T think twice about it! Thank you so much McKayla!!!
Thank you to Ralph who was exceptional in helping me. I'm trying to help my mother in setting up her storage unit from another state. Ralph was professional, knowledgeable and a pleasure to speak with. This definitely helped alleviate a stressful situation.
Thank you for accommodating so easily.
Jason and Robert great people helped out a lot!!
This facility is appointment only if you need to speak to someone on sight. The customer service agents are terrible and do not listen! Please be careful when using public storage
I really want to thanks Jason from the very beginning that I got the Storage. Jason always had a smile in his face to answer all the questions, and if he didn’t know it, he would find out for me if I had a business that’s the kind of man I would want to work for me. Jason, I want to thank you for all that you did I tipped my hat to you.
There's rarely a poperty manager there. You cant get in after 9pm. There arent bathrooms available. They're WAAYYY overpriced.
In 2022 I got four 15x20 storage units there for about $160/month each. About 4 months later I was notified their rates were increasing by 40%. No additonal services or amenities...just charging everyone more.
Go to morningsar. They're head-and-shoulders above this company.
EDIT: although my experience with those in the front office was nice. It has been less than a year and my rent for my 10x15 unit went from $141 to $197. Saying they sent me a notice in email and mail but I did not receive anything. If I could do it all over again I would not rent a unit here at all.
Linda was great and very helpful! She showed us different sized units to figure out what would work best for us! Highly recommend!!
Staff are nice when they are in office. But 0 logical thinking in business practices. I got a rental and went in to start unloading stuff only to realize that the door to enter the inside of the building was too small for some of the items I needed to store. So I went to the office to switch it to exterior unit which happens to be larger. I was told they wouldn't simply switch my unit over to another and had to go through canceling my current rental after that month and then go through the whole process again including all the initial fees and loss of promotion rates. Be sure to go on-site first to look over what you're thinking of renting because once you sign into the contract you got to jump through hoops to fix it.
I take back my previous review after receiving a collection letter today. Found out management changed who were the ones that supposedly took care of the mixup with somebody moving into my storage unit on the day I was supposed to move in. That screwed up the special that I had paid upfront on the mobile app to move in. When they had to put me in a different unit, I lost that move in special! Sending me to collections saying I owed more money, even though I had paid upfront the one month special and moved out before the one month! I just called and talked to the new manager that was very nice to me and I have nothing against her because she is new and was not there when this happened all happened. She told me she has to present the case (that I thought was resolved) to upper management but if upper Management does not take care of this I will be going to Better Business Bureau with this ridiculous nightmare of stress they have put me through. I will make sure everybody on my social media knows what public storage did to me. I have never been treated so poorly with any business in my whole life!
Linda was awesome 🤩 She was very helpful and professional. She represents your company well!
Linda was absolutely wonderful in answering all of my questions and made the process easy and fast. Would recommend!
Linda was incredibly helpful and kind in helping us figure out what we needed! Would recommend!
Linda was fantastic she was very helpful!!
Linda offered great service!! Very happy I chose this one
Linda was so helpful. Awesome experience!
Linda was very helpful, very clean, nice units! Would recommend!
Linda was so incredibly helpful. She was available to answer all my numerous questions. She took the time to help me understand the process of renting a storage space.
Linda was very helpful in a crazy time
Linda was excellent to work with.
Linda was very helpful and proactive in offering solutions to meet our storage needs while moving to Fort Mill.
Linda is great...helped us through the whole process
Thank you Linda
Linda did a great job with a speedy check-in!
Linda is very knowledgeable of her job and also nice and polite. The facility is super clean and well lit at night. I highly recommend their service.
Linda was fantastic to work with! She is very personable and helpful! Since she is your face to potential customers, please ensure Linda is well compensated. Thanks.
Linda was very helpful with some questions I had and gave me good advice.
Linda leased us our unit today. She answered all our questions and she is so nice and helpful. I recommend this location for sure if you need some extra storage.
Linda is a very friendly knowledgeable person. It’s nice to walk in there and be greeted by her
Linda was great so informative.
Linda was absolutely amazing! She greeted me with a nice warm welcoming smile and was super helpful in answering all of my questions. Thank you Linda!
Linda was super great! Welcome us with huge smile and was so helpful! Thanks Linda
Linda was so very kind and helpful Very simple process to rent and access to unit. I did it all online. Very clean too!!
Linda is great! She really helped us a lot with all our needs!
Mrs. Linda was very helpful! Highly recommend.
Linda went out of her way to help me … it’s a bit rare these days someone actually hears and helps… five tremendous stars for Linda and public storage on fort mill parkway !!!
Linda is amazing!! I needed to downsize my unit and she helped me day of to get the new unit and square away everything. Super kind and knowledgeable, and very lucky to have her there.
The space itself is very clean and well managed. I’m happy to store my stuff there and trust it’s going to be okay!
I set up my rental online and the next day Linda called me to welcome me and answered every question I had. She was super sweet and this was literally the easiest set up getting and moving into a storage unit. Highly recommend them to anyone!
Great place! Linda is the best!
I would like to give 5 stars based on the amazing customer service Linda at the Fort Mill location provides whenever I need assistance or have questions. It's wonderful employees like her that keeps me around as a customer.
Linda was amazing. I accidentally didn’t close my unit properly and she contacted us right away. We went right up there to fix our lock and thank her for her diligence. Highly recommend this location. They make you feel protected.
Linda was extremely welcoming and informative.
Mrs. Linda was extremely helpful and nice
Linda has been very helpful and has answered all our questions. Thank you for going the extra mile for me. You are appreciated!
Linda has been so nice and helpful. She also works very quickly and is so understanding. I’m very thankful for her services. The facility is also well kept.
Jerrika and Linda were so wonderful to work with. I had an issue with Public Storage Corporate and when I came in to handle the issue, they were quick to find a solution/bridge the gap and leave me smiling. I am super grateful they were able to help me and did so while smiling the whole time. Customer service is not dead!
Ms. Linda was extremely helpful and great with explaining the various options I had.
Linda is the best manager I've seen In a long time, worked well with us and made our stay enjoyable and well worth it. Please see her next time you visit.
Friendly staff. Always willing to help. Ms. Linda is one of the best property managers I’ve seen at Public Storage. I would definitely recommend you go see her.
Great staff! Linda was very helpful in looking at units.
Linda was very knowledgeable and helpful with showing me options and helping me secure the best unit for our needs.
Linda was very helpful and nice
Excellent service highly recommend
Linda showed great customer service. Very easy to work with.
Linda was so very helpful. Highly recommend.
Linda was very friendly and helpful and made it simple.
Public storage was very helpful and understanding. Linda was amazing!! Clean facility and convenient!!
Linda was great showing me around! We got the storage unit knocked out in 15 mins! All around great experience. Just one less thing to worry about thanks to Linda.
Linda was great and super helpful! I absolutely recommend this place!
Linda was very helpful! Thanks so much
Linda was courteous and professional in taking care of my storage needs
Super friendly professional experience with Linda. Very helpful and easy process
Linda was awesome and very helpful
Great experience with Linda setting up our storage unit!
Linda was AMAZING in helping me through my very first time renting a storage unit. Very sweet lady!
Linda was very professional and helpful in this process of renting a storage unit.
Linda was great and very helpful
Linda made the rental process very easy. She honored the web pricing even though the unit we rented was not available.
I would recommend this location and Linda specifically.
Linda was very helpful. Great costumer!!
Linda was very helpful!! Highly recommend!
Linda was amazing!! She made sure I got in and out quickly! And she was super friendly
Easy to use. Love the easy to use app
Linda at the Fort Mill location was AWESOME. She help secure a unit at a great rate on short notice when I was in a “pinch”. GREAT Customer service and patiently answered all my questions. Ask for Linda if you need help at this location!
Linda was very helpful in getting my storage room setup.
Linda was extremely helpful. Highly recommend!
Linda was very helpful and friendly while showing me a rental space. Highly recommend.
Linda was very great and helpful
Linda was very helpful. She was able to guide us through the process very efficiently.
I dealt with Linda who was absolutely the best. She was more than happy to show me any unit I wanted to see and being someone that has dealt with a large amount of storage units, this was one of the best experiences I've had.
Clean and amazing staff. Linda was an amazing help and great to work with! Highly Recommended
Linda was amazing! So friendly and helpful, really going the extra mile to help us clean out our unit.
Linda was so accommodating and helpful.
Linda was great! Was able to get me all squared away with a storage unit with no fuss or frustration in less than 5 minutes. Facility and unit is well maintained and do not foresee having any issues with keeping a few things at this Public Storage location to free up space around the house.
Linda was a great guide! Great experience and hospitality! Linda was amazing on the 2nd go around!
Linda was vey helpful and pleasant.
Linda at the Fort Mill location was fantastic!
Ms. Linda was great and very helpful. She took care of all my needs!!!
Linda was super helpful in every step of the way.
All the public storage staff I worked with is super courteous and helpful. Linda at this location is no exception. She delivers great customer service!
I recently need to move out of my old house before the new house is built. A little tip is go with an external unit so that your moving company can access the storage unit with ease. Anna was super helpful in helping me decide on a storage unit size based on my need. She even patiently showed me how to open/lock the gate in person. This public storage location is new and clean.
Linda was extremely helpful in helping me. I would highly recommend this business.
very inattentive and rude staff. I coughed up my storage, saying that it was better to go on foot. Then she quickly left. when I tried to get out, it turned out that the exit was on the opposite side! Someone forgot to say this. I had to walk around the block to get back to my car at the office. When I went to find out how it happened, the employee scattered over me!!! She didn't stop talking on the phone and laughing the whole time she talked to me!!!
Great Storage Facility. Safe and secure!
Ms.Linda was awesome and assisted me in my time of need. She was kind, courtese and helpful. Need more like her!!!!
Great facility, clean units and a great price. Worked with Linda in the office and she was great and helped me with everything I needed.
Linda was very polite an helpful! Would definitely recommend this place!
Linda was so awesome and helpful
Easy experience. Our first time with renting a storage unit. Amanda was knowledgeable and extremely helpful.
Anna was amazing and so helpful!! We had some confusion with pricing and she sorted it out right away for us. She was extremely kind, funny, and positive even though I came in right before closing!!! I felt like I could talk to her all day long
I continue to have a great experience with this Public Storage location. Anna is so helpful and responsive. Those things make such a difference when you are trying to figure out the best option for storage. Thanks Anna!
Linda was absolutely awesome!!!
Property manager is amazing here. Went out of her way to help us when another location reserved us incorrectly. It's all about the customer service and this location has it!
Anna at Public storage was super helpful and guided me through the process of transferring to a smaller unit!!!! Thank you
Clean facilities and friendly environment. If you have the chance to catch Anna when renting a unit, you’ll be pleased with the customer service. She made moving in a breeze. I recommend this facility.
Anna(1528 Fort Mill Parkway, FM, SC location) was very knowledgeable and helpful. She asked all the right questions and got me set up with the best storage unit for my needs.
I had a great experience with Public Storage thanks to Anna. She was always available to answer any needed questions and lend a helpful hand when needed.
I just want to say what a wonderful experience I had with the Fort mill public storage . Anna was so helpful and accommodating to me . I am a senior person with a bad hip and she helped me open my unit and drove me back to my car. She didn’t make me feel useless and was very understanding of my hip injury. What a professional. I called up my daughter and spoke to a neighbor about what a great experience I had . I give Anna more than 5 stars.
Keep up the great service!!
Thank you Anna you were a lifesaver to me.
Fantastic facility. Anna is extremely professional and very friendly. Always willing to assist and the customer service is top notch. Crystal is a gem, too! Thank you for always going above and beyond. 🇺🇸
Purchasing a storage unit was simple and easy. Anna was very helpful, pleasant and friendly. I highly recommend this public storage location!
This storage is by Dobys Bridge Elementary don't use Google maps. Anna is so sweet and helpful, star employee. Clean, safe and easy in and out.
Absolutely unprofessional. Price gouging changing rent from $50 to $110 without proper notice.
We had such a great experience. We have been with them for about 5 months and has nothing but great things to say about them. Anna is also so amazing and the sweetest person. She is so helpful and truly the best.
Thank you Anna for taking such good care of my wife and myself. Being a Military family we move ALOT, that being said.. you’ve give us not only peace at mind but fantastic customer service. We appreciate you!
Anna is the best! I’m so glad I chose this location. Clean and updated.
Very professional and eager to help. I called her ANNA THE BEST
Arrived early from out of town and was greeted by a warm welcome and smile by Anna. Absolutely sweetheart, helped me in and around the unit. She was professional and as kind as they come. Additionally the unit is well lit and clean. I couldn’t be happier with my experience. Anna is an asset to this facility
Anna was a great help and made the process painless and easy!
Like the staff at this unit. Anna has always helpful, friendly, and accommodating
Anna is so very helpful. She always jumps to assist us. Wonderful worker.
Anna is so awesome. She is a very helpful public storage assistant. Every visit is always different because she always willing to help. Thank you Mrs Anna keep up the good work 😙
Customer service was excellent.
My experience with Anna at the Fort Mill location was wonderful. She was so pleasant to work with and her follow up and customer service focus and skills were on full display. Anna could very easily be a trainer at Public Storage for how to build the business and work with the customers. Thank you again Anna.
This location has been extremely helpful and friendly. Special thanks to Crystal who help me set up my account and show me the ropes and to Anna who helped me with a smooth transition to close the account. An extra 5 each to you both. I Will recommend this location to anyone who needs storage.
Mrs. Anna was very very helpful and sweet as she could be
Very clean and organized. Anna was an amazing help with showing us the unit and explaining all the information and questions we had.