Public Storage Self-Storage Units at 273 E County Line Rd, Hatboro, PA

This place is full of rats. I first went with this location because it was brand new and climate controlled. I took a unit on the third floor. Had items worth couple of thousands which probably are all damaged. I opened the unit and it was full of rats' droppings and urine. When I complained, I was told "there is nothing we can do about rats". This is really unacceptable and unprofessional.

Great service, friendly and clean

Customer service is superb at this location. Tyheed and Alex were very helpful with opening a storage unit. They recommended the perfect sizing for all of the items that I needed to store. The space is clean and very safe. You must have your code in order to get in the building. I love that if I enter from the rear that I can avoid using an elevator. I would recommend to family and friends.

I had a very good experience at the Hatboro Public Storage. I went there in person to see the facility and was happy to find that the office had an attendant. He was very knowledgeable, helpful, and pleasant. Also, the facility is new, secure, and very clean. I would rent here again.

Cannot say enough about this storage facility. Very clean, fabulous facilities, app controlled access gates and doors, the list goes on and on. Highly recommend.

Thanks to Ty and Alex for making my move in quick and easy and for the cheap moving supplies. Highly recommend storing here.

Ty was great. Grounds and facility is clean. Would have easily been a 5 star review except when we got to the unit assigned (a 4' x 4') there was an HVAC duct/vent that took up about 1/3 of the space inside the entire unit. Terrible layout, Public Storage. Should not be sold or priced as a 4' x 4'.

Nothing but good things to say. Great manager, clean facility.

Ty went above and beyond for us. Give that man a raise!

Ty is always a great help!! Excellent customer service. Thanks again Ty!

Ty helped me out. Very good service! I would give 10 stars if possible!!

Ty is always a great help! Would recommend this storage location.

I've been w/P.S. for over a year. We lost our home n things were very difficult. When I was finally able to make a payment, the manager (I think his name was Alex, not sure) helped me clean the front of my storage n was very polite n helpful. I'm very grateful for his service in my time of need. Ty so very much. He is Amazing

Ty and Alex were very professional and helpful. I was more than pleased with their service, professionalism and kindness. Would recommend this location to anyone that I know is looking for a storage unit.

Had an excellent experience working with Ty, he helped a ton over the year I had a unit there! Very positive experience overall.

Easiest rental process I have ever had. Made possible with the expert help of Ty (the facility manager). This is the second time that I have rented from Public Storage and Ty was involved and I was very pleased both times. Thank you PS and thank you Ty.

highly recommended. very helpful employees.

The facility manager Ty was extremely helpful and open to help, providing all needed information and certifying all the details. I had very positive experience today with him resolving my issue.

The facility Manager Ty was excellent with all of my concerns he also was easy to reach . I definitely recommend this location 👌

Excellent personal service. I highly recommend!

Ty gave me great ideas about my space.

TY was great and informative he's.a really great person 👌 awesome 👍👍👍#1

Made several phone calls. Stored here prior with no issues. Was told there was a $1 move in for the first month special. Was told this would reflect on reservation. Email confirming reservation showed this. Upon clicking the link in the literal same email to complete the reservation online it was completely removed. I was told move in costs for the first month would be estimated at 35 bucks. All in all they changed that REALLY fast to $156. HUGE difference. Upon calling customer service they told me there was no such thing as a $1 move in special. Despite it being in my email. Was advised to set up an appointment to see the property manager (would have to take time off of work) to show him the email. That they sent me. Yeah. Canceled that reservation and went to cube smart. They offer just the same. Yet at better price.

I believe his name was Ty who helped me at the front desk today. He was very friendly and helpful! :) thanks!

Excellent customer service! Alex and Ty went above and beyond to help me find the unit I was looking for. The place was clean and the 2 guy at the front desk were very nice !!!

Ty is always helpful whenever I come in. I would recommend this location to anyone.

Excellent customer service. Thank you Ty for your help..you are the best!

Ty is the person that helped me, this young man has excellent customer service if you have a lot more of him I would definitely recommend this location. Ty thank you for your service.

Tyheed has great customer service. He was very patient and provide great detail. I was unsure of what exactly I need and he pointed me into the right direction. I give my experience a 5 star. More employees everywhere should be more like this gentleman.

The worker Ty was very helpful and kind. Thank you for all your help with my moving.

Great customer service.

I highly recommend this location! Ty was very helpful and so polite to my family and I.

I was looking to add a second unit and went in to talk to Ty at the front desk. He was very helpful and friendly during the whole process. I would recommend if you need a place to store anything come talk to Ty he will be able to help you out!

Highly recommend this storage facility it’s clean, private and their customer service is outstanding. Alex was more than happy to give us a tour and showed us how to use their app. He treated us just like family.

Overall great experience! Ty was very helpful and patient although I had a lot of things to move. I will for sure be back!

Such a great location and the worker Ty did such a fantastic job at assisting me, he's a wonderful worker. I would recommend this location to anyone!

Great place, Alex was very helpful and friendly!

Ty is very helpful would recommend this location

Ty helped me out. I would recommend this location.

Incredible experience. Ty was friendly, efficient, and very accommodating. Absolutely a great place to store your stuff.

This is a great storage facility. Clean, secure, climate controlled, and Ty is an excellent customer service representative. I would definitely recommend this place. 👌

Ty ..you the man ...don't hesitate to rent at this location Blessings A happy customer

Staff are both friendly and very competent. Location is very clean and modern. Interior access in large building is under cover for inclement weather.

Ty King!!! You are one awesome person. Your very thoughtful and professional at the same time. I'm so very pleased to know you with the Public Storage family in Hat oro Pa.

Ty is very helpful. Dealing with elderly family is hard enough, Ty helped me greatly with setting up, moving, and then eventually closing my mother-in-laws storage unit. Much appreciated.

Ty helped my mother get setup with a storage last week, very informative would recommend this location.

Ty is great . Helped my sister & I navigate and transition to a different sized unit . Eliminated mental gymnastics & questions .

Ty at the County Line Rd Hatboro location went above and beyond my expectations.

Nice clean property all new

Very well maintained. Clean. Undercover area to load and unload your car or truck, so no problem in nasty weather.

Ty at the County Line Rd Hatboro location went above and beyond my expectations. The kiosk at the Marlyland Rd Willow Grove location is horrible! Can never get a hold of anyone. Only giving 5 stars because of Ty!

My rent doubled with no notice

The best service Tye is the best!!!

The place is clean neat and climate control. The Staff is helpful and friendly

He was good, helped me out quickly

Wonderfully clean space and the customer service is 5 Star. The young man that helped me was outstanding and very knowledgeable! Go Here!!!

Nice and clean place where I have my Business Equipment and Restaurant Supplies.

Set up our unit yesterday and the site manager was very helpful and accommodating and made the process easy! Facility is clean and secure.

I had used Public Storage in another state before moving to PA this summer and was always extremely satisfied. I chose to use PS again for that reason and Ty at the Hatboro location took it “next level.” He was incredibly helpful and accommodating… adjusting move-in details without a hitch. Very professional!

They hold my stuff well

5 BIG STARS for Traci

The manager Ty is very knowledgeable and helpful, best storage company I ever rented from. 10 stars!!

Ty was great

Ty helped me start my rental unit and was super nice! His pleasant and patient way made the process easy!

Very clean, always easy in and out, and great service too!

A couple of weeks ago I came to this public storage to rent a unit. Let me tell you, it's been a while since I met a front desk customer service rep that was so thorough this young man TY! Knows what is doing. He was professional and helpful. That was my first time ever renting at public storage he definitely made the process easier for me. Ty is a people person he seems to love what he does. There is no doubt that Public Storage made the right choice with Ty. I'll refer anyone I know to this location in need of a storage because of Ty. Thank You Very Much Ty Keep Up The Good Work!😊👍🏾

Nice but expensive

Ty helped me out with getting the best storage space and price… he is awesome

Ty was great! & VERY helpful 😊

Very simple, smooth process. Everything as advertised. Very clean, new facility. Cyani was a joy to work with. Very knowledgeable and helpful.

Ty is very helpful would recommend this location.

The manager, Ty was a great! Articulate communicator, thorough in explaining everything. Place was clean and well-kept.

Very clean 👌

Great place , clean friendly. TY is soon helpful. Above and beyond

Ty has been very professional. Would recommend this location

I helped my aunt rent a unit and Ty, the property manger was very helpful through the process. I would definitely recommend location.

Opened a storage unit online late Friday night online and received an email that the unit was ready. Went there with my 8 year old daughter and lock was on the unit. Tried the office and was locked as well. Drove around the units for 1/2 hour looking for someone. Finally drove up to the gate to get out and the gate would not open. I had to get out of the car go through a gate to the other side and type in my code and run back to the car. I was very concerned being on the other side of the gate with the the office locked during open hours and no one to be found. Called that day to the storage unit to get clarification with at least 2 hours left before closing no answer and left a message, called again the next day multiple times during open hours in the morning with no answer and again left messages, then called customer service and asked to be called within an hour by someone who could help me as I was wasting the weekend. They attempted to contact the office as well as the "regional manager" and left messages for both. After 2 hours I called customer service again and asked for a refund because at this point I did not feel comfortable using them at all. They said I would get a full refund. After that about 30 min later a "regional manager" called me and attempted to blame me for all the issues and poor customer service. I politely said I just want a refund he agreed and I got off the phone. Today is 5 days later and I see I was only refunded half. I called customer service to be informed by them that they are keeping the "admin" fee as well as any days I rented the unit.

Property was very clean and Cyani behind the counter was friendly and helped me with all my questions.

Ty the property manager was so nice and took care of me to get a Storge that fits my needs Walked me around to show me few That available and the size highly recommended

Rented a small unit for overflow storage, and Ty was amazing. So helpful, answered all of our questions and took the time to show us the different storage options. The facility is very clean - we're very happy we opted to use this facility after checking out a coupe of different options in the area. Highly recommend!

Ty is perfectly suited for this job. His customer service skills are top of the line, he is always smiling and treating customers with respect. Definitely someone to keep on your team