Public Storage Self-Storage Units at 2555 E Kemper Rd, Cincinnati, OH

Chose a unit on line but was not what I thought I was ordering. Discussed with Charles and he found a new unit took care of all the paperwork and I left a happy camper. Charles was great and good customer serving is hard to come by. Thank you so much Charles.

Charles is great person he is really helpful for everything 👍👍👍👍👍👍👍👍👍👍

Charles was great

Charles did a great job

Did good job

Charlie is EXCELLENT !!!!!!! Thank U for the rental deal AND especially the Service from Charlie. He is AWESUM !

Charles is amazing!! He’s kind, patient and knowledgeable. He is a true asset to the company. He’s helped me more than once and he always does so with a smile. Thank you Charles!!!

Great customer service and a great employee to the company…..Mr Charles

Thank you so much Charles

I would like to acknowledge Gwen at the Kemper location for assisting me with all my questions. She was a pleasure to speak with and very friendly. I wish there was more people like her. I would recommend her to all my friends and family.

It's the company's policy to raise rates after being there for a few months. Buyers beware of this scam.

Excellent customer service. Charles did a very good job getting me in and out went out of his way to help with any problems I had.

Charles was a great guy to deal with. He was knowledgeable about the business and was friendly, and I had a good time dealing with him. He's a keeper Public Storage.

Charles is friendly and helpful. Great experience. Thank you

Great service.... Smooth rental process! Thanks Charles!!

Go to storage unit online when I went in to grab the unit it didn't work for me, Charles helped me out to get a unit that did work for me thanks again appreciate it happy holidays!

Charles was very helpful and a awesome person thanks for everything

Thank you Charles for showing the units today. You are very helpful, especially when it was cold and snowing.

wish I would have looked at the unit before renting. The ceiling insulation was coming down in the unit and was filthy when I went to fill it in. A month later when I emptied it out, all my possessions were covered in insulation. Definitely was not happy.

A minute off the highway. Convenient to everywhere. We have jobs all over the cincy area and this is a great place for us to store material.

Very nice and helpful!

Great experience. Charles was very pleasant and helpful. Initial set up was easy, rates are decent and access is simple. Some of the drive isles are tight if you have a larger vehicle. There is a limited time period for access but I think it's not going to be a problem. There are a few "junk" vehicles there. But if they pay the rent I guess it's acceptable.

Charles is the BEST!!

Charles was great help

Charles was so helpful !!

Charles was great. Thanks again. This is Mr. Sanders. I got a unit today

Charles was extremely helpful and knowledgeable! What a great person to do business with!

CCharles is great

I’ve recently started to rent a unit for my upcoming apartment. I’m 6months pregnant and Mr.Charles went above and beyond to make sure I had everything I needed. I didn’t have anyone to depend on to help me move a package and he went out of his way to help me move it into my unit. Mr.Charles thank you again for your amazing work and wonderful gratitude and great costumer service we need more of Mr.Charles in the world. Thank you so much!

This is a great place. Charles is also great.

Charles helped me a ton!!

Charles was such a nice guy! We came in to store our one of our vehicles and had to wait for an Uber and he allowed us to wait in the cool AC in the office. He was a big help in renting knowledge. He is for sure going to be the person I ask for in the future.

Charles was awesome in solving our problem. He is also delightful to converse with.

Mr. Charles was very helpful with our rental.

Excellent

Charles was extremely helpful. He made upgrading my unit effortless.

Chares was excellent and provide top tier support. He answered all of my questions and was very friendly.

Charles is excellent.

Charles was very helpful and nice while I was getting my storage space. I’ve never had any issues with either of my storage spaces.

Very friendly. Gary took me to the unit and showed it to me and explained all the details about payments and when they are due. Definitely reccomend

Charles has superb customer service skills. I'm from out of town, and even though somebody left their car in my space, he quickly got it fixed. Thanks!

Charles was very excellent

I’ve known Mr. Charles for years at this point he has helped a number of my family members. He is a very special being! In the dead of winter I was unable to open by storage hatch and he came out with tools and worked until he got it open. He didn’t have to but he did and he was laughing and joking throughout the process despite the conditions. He truly feels like family. I personally go in to make a payment just to say hi and converse with him. Thank you for all you do Mr. Charles!

Charles is one great dude! Pleasure to work with

Everytime I'm in Charles always gives the best service and help, and is always as friendly as can be.

Thanks Charles for helping, God bless.

Charles is awesome!!!

Great work Charles

Charles helped me a lot here , prices were more than expected but also I got double the storage so it makes sense. Charles helped me and made sure he submitted a ticket to get storage unit to get my lights installed. The app is great .

Nick was super helpful!

Charles is the man!

Charles is always pleasant great customer service great experience

Excellent customer service and they make sure no one is there that doesn’t rent a locker clean well kept place

Charles was great 👍

Charles is the greatest. Thank you for his help.

Charles is a very professional & friendly person. He has explained everything to me that I needed to know, & showed me different units. I would rent again from Charles. Thank you for your time.

Charles was very professional and helpful through the process.

Charles provided great service

Gwen was absolutely wonderful. She walked me thru getting my unit. She was pleasant, patient and knowledgeable and she had a great smile the whole time.

Great place! Mr Charles is a very genuine and nice and friendly soul

Been renting at the same one for years and Charles has been extremely helpful and nice. People who rent at this area are extremely helpful even without asking.

Charles was very helpful and provided great service when I was looking for a storage unit in the area! Highly recommend!

Charles at the front desk was nothing short of helpful and efficient. He walked us through the storage set up and all. Thanks Charles!

Charles was great, he even spoke German

Charles is a great wonderful help will continue with this storage unit for long as needed.. Thanks

Had a great opportunity to have Charles assist me today. Wonderful person.

Charles

Its ok

I visited the sharonville location, and received great service from Charles the supervisor. Thanks

Gwen was really kind when I missed my most recent payment and she called. We worked it out. She was very kind and happy. Makes me want to stay with the company, no problems :)

Charles did a wonderful job helping me transfer my storage unit to another one. He was helpful and very thorough.

Charles did a great job getting my a storage unit

Charles completely made this transaction superb. He was personable, informative, thorough, friendly, and funny! He quickly helped me find a unit that would accommodate my needs and got all of my paperwork completed and efficiently! Thank you Charles you were amazing!

Gwen is very helpful and polite I would recommend this property to others

Gwen at this location is truly a God-send! I was having a tough day and wasn't sure how this move was going to work. She stepped up to help with no hesitation, and truly showed that good people still exist in this world. Thank you Gwen!!!

Good facility. Got a great online price for a unit but the price went up a few months in. Charles is helpful and friendly. The place is kept pretty clean and secure. Not usually crowded so easy access to our unit.

Great service with Charles

I rent this store for 3 months and that what I found 😅 I payed $83 per month!! The lady who is in the office super cool but storage is unrated!

Charles was the best person I could of ask for for help on renting a unit. To someone as green as me. He made the time go by fast and easy. Thanks Charles Page

Charles is the best ever he help me switch my Storage unit over to our new cards. Keep him around!!

Gwen was very kind

I have had a unit here since 2017 and was extremely thankful with how helpful Gwen was when I called to schedule my clean out day and to stop my auto pay. She was very help and made sure that I was not billed for another month after I moved all my stuff out. I recommend working with Gwen if you ever decide you need to store anything. Thanks Gwen for all you help.

Gwen was very professional and explained everything in great detail.

I know this sounds like bull. But Gwen is amazing. I’ve been moving stuff around in and out of my storage for days and every time she is there. Early and late. And she’s always polite and helpful. I work in sales and that’s hard to come by in the professional field. Thank you Gwen for all your help. I hope you know your appreciated.

Gwen was SO awesome! She was SUPER helpful! She literally made my day! I highly recommend coming on Tuesdays and Wednesdays when she working! She was awesome!

Charles is great !

Property Manager Gwen helped me troubleshoot a missing delivery today. She was very friendly, pro active & did not give up until the issue was resolved. She made multiple phone calls & even loaded the boxes onto their golf cart for me. She updated my account with thorough notes to prevent the issue from happening again. Thanks Gwen!

Gwen, the manager, was so amazing. Her customer service is impeccable. She was very attentive and knew her property inside/out. SHE would make the difference in renting from this location compared to any other.

I transferred unit to a larger unit. I was told I had 7 days to move out my old unit. We started moving and told the manager we left a table and chairs and will come back to get it out. A day later I receive a text that if I did not move everything that I will be charged which I was charged the next day. I have call and left messages about this and told her that I will be there on Saturday. I went Saturday and my belonging was sitting in the snow outside the old unit.. I finally reached the manager and she said that she moved the things out because she has to rent it.. and there was a credit issued to my account waiting for approval.. Also there was snow covering along the entrance of my new unit A026 and I was given a shovel to remove the snow from the door of the office all the way to my unit. I am 63 years old and I had to remove it it was hard so I stopped. So I had to move in the snow. She try to give me some spray to spray my door of the new unit, but I told her to do it, This was the worst service I have receive. The Manager was Gwen.

I appreciated Gwen so much!! She was extremely polite, informative and helpful. I'll definitely be recommending this site to friends in the future. Thanks again Gwen!!

Had a fantastic experience with Gwen, the Property Manager. She was professional and very, very helpful. Thank you Gwen and thank you Public Storage.,

Check-in was fast and easy. Gwen was very nice and welcoming.

Gwen , Very helpful is checking on Cov-19 help.

I was told I'd get mouse repellant, never did. I was dissapointed by the lack of cleanliness at the entrance, and someone's pajamas and used toilet paper hanging from a fence right near my unit. Still there after almost a week. I was told my second month would be half price yet invoice did not show this discount. I wouldn't recommend I'm ready to get out ASAP. Bogus reviews I'm sure.

Went to the auction today a friendly group of people at each facility

My experience with this location was a pleasant and efficient one. Charles was helpful, knowledgeable, and friendly! I will definitely be a return customer in the future. Thank you for your assistance Charles!

Easily got my storage space on line in Minutes!!

Highly disappointed! I would give a negative star rating if I could. I booked/reserved a 10x10 drive up access unit online with the labor holiday sale rate of $1 for the first month and also a great monthly rate. This rate was locked in. The on-site location representative showed my mother 2 available 10x10 units, which He later tried to up-sale for a higher price. Once she disagreed to pay a higher rate, the units were then “unavailable”. He offered us a unit in the woods for my locked in holiday sale rate, which did not have drive up access. He refused to honor my reservation with drive up access. Customer service here is the worst. I called the 1800 number to see how we could fix this, but 2 separate representatives over the phone also lacked good customer service skills. Such a waste of time. Very Poor customer service!!! They do not honor their own reservation rates & locked in prices! Instead they wasted our time!

moved out 2 days before end of month and already got email bill that i owe .01 cent. waiting for them to respond

Charles gave me outstanding service! Would highly recommend using his fantastic facility.

Charles was very helpful and nice and we had a wonderful experience

Charles is cool

Charles was very helpful,friendly and professional.He really knows how to put a smile on the costumers face even when your day may feel like it’s falling apart I really enjoyed checking in with him.

Fast and easy, great communication! Charles was very helpful! :)

Great service

Angie was very helpful with finding a unit that fit our needs. She explained the details of all available promotions available and explained how to access them. As a customer that is all you can ask for

Charles is always helpful

Charles was great! Thank you!

Charles is super sweet and helpful with this whole process. I rented several years ago and came back to this specific one because of how great of a manager he is.

Charles was such a great help with me and my daughter today!

Charles is a great asset to this company. He is personable, friendly and everytime i go in to pay he is very helpful and has great customer service.

Good guy

Jodi was very helpful in getting the storage unit set up and explaining all the rules and terms of storing here. Would recommend!

Easy move in and very helpful.

Angie is awesome thanks for all the help and patience

Charles is very helpful

Becky was a lot of help. Good vibes this way!!!

Love this location especially Charles THANKS.

Charles is very polite very helpful!!

Mr Charles is absolutely the best, he's very helpful in my difficult time!!!

Charles is. Great.

Charles was awesome! He was able to assist me and was very friendly.

Charles did good with communication and explaining the details of their policies

Charles was awesome! Helped with every need

Great location! Thanks for your help, Charles!

I keep my business coming here! Great place to store, and working with Charles is always a pleasure. He is very professional and knowledgeable. Would refer anyone I know to store with Public Storage. 😊👍

Charles is very helpful and takes care of all your needs.

Charles did a great job getting me checked in quickly!

Charles was very friendly and a great since of humor which we really appreciate and enjoy. Looking forward to seeing him.

Angie es la persona que nos atendió de manera muy amable y profesional.

Charles was very friendly & efficient. Needed extended entry hours & Charles made sure to accommodate the needs that I presented. Thanks so much!!

Charles is friendly and very helpful. He has been providing us with excellent suggestion for unloading and storing our household goods after downsizing our home. This is our first use of public storage facilities and we needed the help.

Charles was great! He made moving in and out after only needing the storage for a few months extremely easy.

Excellent service!

Charles was fabulous and always ready to help answer questions. Thanks!!

Mr Charles real nice to do business with

Charles was great. He moved me thru the process and showed me how to get moved in. Thanks Charles!

Great service!

Charles was fantastic! Friendly and informative. Highly recommended!

Charles does a great job explaining all the details . Thanks a lot Charles.

Easy Access And Bright And Clean.

Angie this BEST!!! Great customer service!

Angie was very helpful as it was my first time purchasing storage in Ohio. Great sense of humor as well. HUGE THANK YOU!!!

Charles was very polite and helpful.

Angie was very helpful.

Mr. Charles gave excellent service and had a beautiful spirit. I was glad to rent a unit there because he was so personable...no regrets!

Charles at Public Storage did a fantastic job assisting me with my new storage unit. I need this for work and I was in a rush. Charles clearly explained everything to me and showed me the unit. He provided excellent service and got everything setup for me very efficiently. I’ve used different storage unit companies in the past and had bad experiences. Charles was top notch and I definitely made the right decision using this storage location.

Angie did a GREAT job and even had a headache

Angie was very clear in her instructions, and helpful with getting my new unit all setup. She made the process simple, clear, and swift. Thank you for having a staff member like her.

Angie, you're a keeper. You have made every single contact with public storage an absolute securing experience for me. You absolutely go over and beyond your to make customers feel their belongings are valued. THANK YOU SOOOOO MUCH for being my personal MANAGER. Katrina.

ANGIE WAS GREAT!!..... VERY INFORMED ABOUT THE PROPERTY

Angie did a great job! She was polite, efficient and friendly. She explained the terms clearly and simply. She took the extra time to make sure I got the best rate available and the space that best suited my needs. I'm so glad she was there, made me feel like I chose the right place for my storage needs

Angie was AWESOME thank you so much for everything!!!

Huge thanks to Charles for going above and beyond repeatedly to help with adding additional storage units and helping with gate codes! He was very friendly and patient to answer all questions and get us going. Thank you from Jim and Lori!

I think it's stupid that you have to get out of your car to put the code in to get the gate to open then jump back into your car especially with the ground being unlevel I did this today and I fell

Charles is amazing

Charles, the onsite manager is amazing! His customer service is superior and attitude is warm and welcoming. The storage unit is great for the price and I've had no issues. I feel my things are safe and I'llcontinue to rent from this particular company and location!!

Angie was fantastic on giving me the service I needed. I look forward to storing here at this location for a while!

...Charles suggested a solution to an entry situation that was right on point, which helped us get back on the road within our time frame.....thx

Charles was here when I opened the unit and has been a steadfast guardian for the year I was here! Happy to see him when I checked in to collect my things. What a delightful human!

Charles went above and beyond.

Charles was awesome. He was helpful and explained everything thoroughly. Great experience.

Charles is just great! Really helpful and great to work with

Charles is the best!

The grounds are very clean. But you have to get out of your vehicle to open the gate.

Angie was wonderful.

Charles was great help.

Charles is the best. I had a great stress free time getting my unit. Thanks so much Charles you the man

Angie does a great job and so does Charles!

Angie was wonderful!!!

Charles you are best

They lie and pass responsibility to the employee who isn't available. Also Family Dollar has DampRid for half there cost of excessive moisture products. The woman on duty was very talkative yet no oil on my hinges. Very disappointed that people complain more than work.

Kelly is the best!!

Angie was very informative and helpful she should be given a raise if she hasn't got one yet actually even if she has

Charles is awesome!!!!!

Charles is awesome!

Mr. Charles is always so efficient and fast with the service he provides. I really appreciate the hospitality, makes me want to buy some stock with Public Storage so I can be a part of this wonderful business!!

Angie was very helpful in explaining the options for the units. There was no problem getting the unit I needed.

Angie was very helpful and knowledgeable! Really appreciated her patience and working with me as I tried to work out options for what I needed. Thanks so much!!!!

Angie did a great job. Highly recommended!!

Charles is great

Great exceptional customer service by Charles would recommend this location.

Many, many thanks for your all your help and outstanding customer service Charles.

Charles is great! Excellent service.

He is friendly and wonderful man !!!!

Well managed facilities. Charles in the office is a superstar!👍

Charles is very personal and professional, & helpful.

Charles was super helpful , professional and courteous ! Thanks Charles !

Angie was so helpful and friendly in helping me find the right size unit to fit my needs she even stayed after hours to get me all set up so we could move in that night !!!

Charles has excellent customer service!!!!!

I made the reservation on line and within minutes Charles contacted me to set up a time we could come in and fill out paper work as well as see the actual unit. He was very helpful and knowledgeable about the entire process. He took his time to explain all the details and made me feel good about my decision to use this location. Charles is a great person who I look forward to seeing when I visit my unit. Amy Scott

Charles is freaking awesome!!!!

Charles did a great job

Best top of the line employee what is the best employee Charles

This was my first experience using Public Storage. I didn’t know what to expect but Charles made it extremely easy and stress free. He is really funny and very knowledgeable about his job. I definitely recommend using Charles and this location for all your storage needs.

Professional staff. Hey, that Charles is one heck of a guy! :-)

Charles, was a very nice guy to work with on getting my 5x10 unit, was very informative and just pleasent.

Great service! Thanks Angie!

Charles was excellent. Truly 5 star worthy.

Charles was awesome gave me great service

Charles is hilarious and a joy every time I have to come in the office

I’ve rented a unit for the past few months and every time I go in there the front desk receptionist Charles is always very helpful and pleasing to work with. I definitely recommend using them.

I have two units stored here with my company and I wanted to take the time to point out how awesome Charles is with his customer service. When ever I need something or have a question Charles is always pleasant and provides great service. I appreciate his willingness to help and his positive attitude. He always makes sure I am a happy renter.

Charles did a great job for us.

Angie was knowledgeable and helpful during the rental process.

Charles rocks

Charles is crazier than Hell!! But he is Awsome!!😊

Angie was great and fast and friendly.

Charles is a funny character. He makes me laugh. Knows his work . I've been a customer for about 6 months. I've found a new home and I told Charles that I would stop in to say hello whenever I'm in the neighborhood

Mr Charles got us together. Needed the extra space.

Charles did a great job! Thank you!

We kept our stuff for just about a month here. Good place and seemingly safe to keep the things. We took one of the smallest ones - 5X10 - since we didn't have much stuff. The storage room was in decent space and our stuff remained in pretty much the same condition as it was kept. The old man, handling the place, was pleasant to talk to. Public Storage has a $1 first month promotion and it's a great deal. The only thing you pay is for the lock - that too if you already have it, you can use your own lock. Overall, a good place to keep your belongings if you don't have a storage space in your house/apartment.

First time ever going to Public Storage but Mr Charles made me feel right at home very helpful all in all greatest experience I will recommend this location to everyone nice clean friendly service

Kelly is great

Charles is a great guy and was very helpful.

Charles always give great customer service

Clean and neat facility. About normal prices.

I was performing a job there. Other than the clients being allowed to still drive through our work area after being asked to allow access through a side entrance ( for our safety) the place was neat and clean.

Charles was a great help!!!!

Very helpful took time out to answer questions and concerns. Very good spirit.

John was the guy on duty that day. He was the kindest and very helpful guy. Since that was my first time renting a storage place I have too many questions, John was so patient with me answering my questions. For the storage area/place it was easy access, near the highway exits, the unit is clean, and the whole place seems secured.

Charles super nice ,an asset for the business. Every time in there he super helpful and nice

Charles is the best! so glad i chose this location!

Charles was the guy on duty when I came to get a storage unit... He was personable, he was friendly, and efficient... I would recommend Public Storage at 2555 Kemper to anyone that needed a deal and great service!

Charles was a great help

Charles is a great help and made my check in smooth and easy!!! If I have to use storage again I will come here.

LOVE Charles !!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great Guy !

Charles

Charles is very friendly and familiar with the company policies. He answered all my questions. I recommend it.

First time here and I had a great experience. Charles was a great help

Customer is number one here

Place is disgusting & revolting. Really deserves -5⛤. Trash & junk everywhere. Sofas sitting outside. Breeding ground for mosquitoes and worse.

Charles is the nicest, sweetest employee!! Very easy going and kind!

It seems too close to the Mill Creek; a flood risk to your stuff.

The front desk person, Teresa, greeted me when I first entered the office even while working with another client. She professionally explained the bill payment process as this was my first time in the office to pay on another person's bill. I observed her interact with two persons ahead of me in a respectful and courteous way.

Charles is the greatest. The place is clean, large and safe.

Charles was amazing. Funny guy, he really cares about his job. 100% recommend.

Charles was AMAZING!!! Very funny and concerned guy. You can tell he loves his job. We never stopped laughing. Storage units were huge, and clean. I'd recommend this place to anyone needing extra storage...

I'm very happy with my experience with Public Storage, especially Charles. He is always very friendly and helpful. Keep up the good work Charles!

Charles was very helpful, friendly and informative. He has a way of making you feel confident that you are making the right decision to go with Public Storage.. Public storage does need to make it EASIER to leave a review without having to go thru YELP or Google, Not everyone has these accounts and it also makes a ONE CLICK and Type Review into a Click-type in Google ID and Type in PW and Click THEN Type the Review. However Charles's Service was worth the extra Clicks

Charles did a wonderful job making me comfortable about my decision and going over the policy and procedures for my storage. The storage area was very clean and a very affordable price!

Charles had great customer service. I would look else where for storage I was required to purchase the insurance they offered even though I had my own insurance the insurance I purchased was way over priced so in a few months I will probably be moving my things

They were very kind had great experience with them twice now.

Charles was a great help

Because Mr Charles was very personable

Good experience. Charles, the manager, was very personable and thorough in explaining when and how to access my unit. He was patient and helpful. The unit was clean and functional.

Charles does a really good job

Charles is a cool dude

Worked with Charles he is such a good help and goes above and beyond with customer service you can tell he loves what he does and works for the ppl.

I love Pam customer service she's always smiling the other guy not so much

Pam has great customer service I would recommend this place

Pam was a pleasure She was very helpful

Pam was very helpful and I had a great experience!

Pam was great great customer service

In the 3 years I have had my uniit my rent had increased 50%. The girl who sold me the unit told me insurance was mandatory (it isn't). Also all my items stored are covered in an inch of insulation that has fallen from the roof. Terrible Experience I am not sure why there are so many positive reviews on here.

charle is great personne , he gave me big help about storage problem . he communicate very well . thank you

Charles is crazy but he sold us one heck of a lock!

I have been a customer here for 15 years while I served in the U.S. Army, Since Charles started there he has been a very consistently concerned individual about my payment being made for items that seem like they are from another lifetime, now. On the rarest of occasions there has been a problem he calls me immediately. I hope to move the items in the future but until then I know they are safe. Thank You Charles! Very Proudly My Name Sake!

Pam was great at answering all my question

Pam was great helping me to assist in stacking my 5x5 Great customer service

Pam was great!😎

Charles was a delight to work with.Truly amazing person to have working for you.

Pam was a great help with my storage needs

Charles was so helpful I appreciate his time and explaining all the information to me. Best expirence! Thanks Charles!

Charles was excellent from the beginning. Extremely accommodating and helpful. Only drawback thus far is that all of the units in my section have about a 1 1/2 inch space between the concrete and the door. Didn't have time to check out other units, so we'll see how this goes...

Charles was fantasic! Made me want to move myself into this storage.

Pan has great customer service would recommend this location to all my friends

Pam was a great help with getting my payment right I love the perks of autopay

Charles was great! He was very helpful and friendly.

Charles has great customer service. So helpful from the beginning on the phone until when we finally checked in from out of state. He is great I will definitely refer that property to anyone and am sure I will use it again.

Pam and Charles were very helpful with the entire process and explaining very thoroughly

Charles is so kool

PAM WAS SO REFRESHING AND VERY LIVELY! SHE MADE MY RENTAL STORAGE EXPERIENCE THE BEST EVER!!!! SHE WAS SO THOROUGH AND VERY PATIENT WITH ME AND OTHER CUSTOMERS. PAM'S. PROFESSIONALISM AND HER PEOPLE SKILLS WERE OUTSTANDING!!!!

Pam has the most excellent customer service and she even helped me with my things!!

Pam is absolutely amazing!! She helped find the best deal. And she was just wonderful and a great personality.

Excellent customer service, we were treated like royalty

Charles was awesome and very helpful.

Charles was wonderfully helpful in getting me a space for my truck. I definitely recommend using this storage facility! Very friendly and helpful staff.

Charles was very helpful- he upgraded my unit based upon my actual needs and was able to provide me with additional equipment I needed fort storage! Great experience :-)

I spoke to Pam moving in and moving out. Great customer service and great prices. Would absolutely recommend everyone to use this storage place for their storage in the Cincinnati area.

Muy atenta la señorita Pam. Satisfecho con el servicio.

Pam was so wonderful and helped me with all my storage needs! I really recommend this location

I recently rented a unit here, and the staff were the most helpful, kind, caring people that I have ever had the pleasure of doing business with. I want to give a special shout out to Charles, who went above and beyond to make sure that I was happy, and taken care of!! -Jillian

Charles is the man!

Pam was great

Pam was great very friendly

The property manager Charles is excellent!!! I was moving from out of state and he helped me with all the details. He check with me weekly to make sure my plans were on schedule and if there was anything he could help me with. I was impressed by his ability to met my storage needs and I highly recommend him and his facility!!! THANKS CHARLES!!!!

Charles is awesome! This location is excellent!

Pam is the best She is always friendly

Charles was a complete help !

Charles was very professional and courteous.

Hoy hice mi pago en esta locación y Pam es muy amable y amistosa. Me gusta mucho ese ambiente

Pam was a lifesaver! Very friendly, very helpful. I would recommend coming here to everyone I know

Charles has excellent customer service

Charles has excellent customer service. He qas very friendly. We need more people like him working with people.

Very helpful staff. Very knowledgeable! Organized and clean premises! Great place! Highly recommended!

Pam was awesome! Very helpful and accommodating!

Pam was a great help.

Charles was very nice and helpful and I would recommend this location to anyone needing storage services in the Cincinnati area

Charles was very helpful and professional.

Charles is the best worker y'all got. Very respectfully able, wise and he's just all around a hard worker and cool guy. Give him a raise ^_^

Charles is GREAT. .. not only does he have great customer service he's a nice and friendly man and takes very good care of his customers any smells great to

Their corporate office folks took their time processing some paperwork, but working with Charles on-site more than made up for that. The staff at 2555 E Kemper Rd. is friendly and courteous.

Rudest people there are. I don't like giving bad reviews, but this place was just plain rude to a paying customer. A man named Charles was working and he doesn't like younger people at all and I'm in my 20's. I pulled in the to parking lot at 5:45pm. Traffic was really bad or I would've been there a lot earlier. I walk up to the door and it's already locked. It says right on the door that they close at 6pm! I knock on the door and he answers with not a hello or any thing nice to say. He says, "What do you want?". I told him that I registered online for everything and just need to pay. He said that it would take 10 mins to set me up and that he was going to leave right at 6pm if I was set up or not. He then proceeded to make fun of younger people because they can't call back when someone calls. The thing is that I called him back after I got off of work to let him know I was on my way, but he wouldn't answer himself. After all of that hassle and being put down by someone that doesn't even know me, I'm never going to do business with them again. I'm a paying customer. I don't care how much you hate young people or maybe just me, but I still should be treated with the same respect that I treated him with.

Mary was super nice and professional! Took full advantage of the dollar special move in.

Charles was very helpful!!

Miss Pam is a wonderful person to do business with. She was very prompt & gave me a unit that makes it easier to get my trailer in & out safely.

I was very pleased with the process of renting this unit. Charles was very approachable and easy to work with exemplifying his knowledge and professionalism. I was very satisfied with the service I received and would recommend this facility to anyone looking to store their belongings. The property itself is well maintained and managed and I feel that my storage unit will be secure without worry. Thanks for all the help.

Charles is great.!! Very polite and pleasant to conversate with.

Mr. Charles Great Service

Charlie was a friendly manager who answered my questions and gave professional service. I like the 12' ceiling in the unit.

Charles the best

Charles gave me a great experience.. I really enjoyed his customer service and his knowledge of the unit

Charles was so helpful and courteous ! Cost efficient. Lotsa space. Clean. Kind. Fast ! Good publlic storage.

Pam was very friendly. Very easy process to get the unit and all units have drive up access.

Charles was very helpful

pam was very nice i will come to her love her😀

While I was preparing for a stressful move, Charles was friendly and pleasant, and he was helpful in choosing the correct unit, making suggestions for boxes, etc. He took me to see the unit, and I was happy to see it was very clean. Thanks, Charles, for being so accommodating and making a stressful day a lot better!

Charles was a great help!!

James has been very helpful from day one!

Had an outstanding experience as Charles was one of the most helpful Public Storage Managers I have ever dealt with. His friendliness, knowledge and courtesy was outstanding. Highly recommend this location to anyone looking for storage space.

I was helped by Pam, she could not have been nicer. She walked me around and showed me the property and explained everything to me. The only issues was the weather stripping at the bottom of the garage door was worn out and this left a 1 inch gap at the bottom of the door when it was closed and lock. The property owner is out of town and it is going to take a week to get this fixed. This will delay my moving things into this unit.

Great customer service, Charles rocks.

Pam was very helpful to me and my son during our recent visit at Public Storage. The location, price and her pleasant personality saved me a lot of time. #24402

Great experience with Charles.

Public storage employees are so helpful!

Great customer service, outstanding professional.... Thank you Pamela and Charles!!!!!! :-)

I had a fabulous experience working with Charles and Public Storage on Kemper. He was very helpful and accommodating in helping me secure a unit. I was able to sign a form allowing him to accept deliveries on my behalf. I found the facility very clean and easily accessible.

Great customer service. The customer service rep Charles was great help!!!

Pamela was as pleasant a person as anyone could hope to meet. I had cotacted several storage facilities Pamela and the prices were the best I found.

This was the first time I have visited this facility. The receptionist Pam was very helpful and took her time explaining the process. If I am ever in the need for a unit this is where I will come!!!!!

I acquired additional storage on Saturday. Charles took the extra time to make sure that I got the space and it was to my liking. Probably the best one on the team.

So far, so good. Storing here is simple, fast and easy. While I would prefer a rate lock-in and a new rope for my unit (mine it frayed and pieces get in my face/eyes every time I use my unit regardless of how careful I am), everything else has been just fine. Easy to access from the road and 275 and staff are always friendly.

Left the office with a big smile thanks to Charles, his help and personality was a big bright spot on a otherwise stressful day.

Great experience! Melissa S. was very helpful and provided excellent customer service. Thank you.

my experience was great with the girl named Melissa s. she was wonderful

This location has always been helpful and well managed. My company has an account and unit here and we are always well taken care of. Charles resolves any issues quickly and professionally. Recommended.

Best customer service I've received in a long time. Charles was very nice and professional. Took the time to show me a few different units. Nice place!

This was our first time using Public Storage, and my husband and I were very pleased. I was able to rent a bigger storage unit than I expected due to a special pricing that was available for a limited time. The manager, James, was very easy to work with and very knowledgeable. He provided clear explanations, and was able to sufficiently answers all my questions. The only issue I would comment on is the lack of trash removal from the small dumpster located about 35-40 feet away from our unit. However, the manager provided us with a unit located very close to the front gate. We did not have any issues with leaking, theft or rodent/insect infestations. Overall, I would recommend this location to any friends/family interested in renting a storage unit. Also, online billing and paying made this process much easier and I was not constantly worrying about missing a payment due date.

I had a very postive experience today, it was a pleasure speaking with Pam. It's not to often you get the chance to have honest and open conversation. She understands her job and is great with people. She made this a wonderful day, she paid me to say the last part, lol! Just joking Oh, I hope you can find out more information concerning how the insurance works. Thanks for everything. PS: I would have giving a 5 star rating, but your company is very vague on how your insurance works, but not Pams fault, she did what she could concerning this issue.

Charles was great. Very friendly to anyone who comes in or calls. He explained the whole rental procedure to me and made me aware to especially pay attention to when the next rental fee was due so I wouldn't incur a large late fee. The storage until we are using was neat and clean as were the surrounding buildings.

Charles always very professional and friendly

Manager... Charles very helpful

Charles/manager was very helpful in selecting the right size unit for our needs

I recently relocated to Cincinnati for work at the VA Medical Center. When I arrived into town, I encountered difficulty finding a home and needed storage for my belongings. Pam was our PS rep and she was/is fantastic!! The day I came into the office the weather was in the 90's, very hot and humid and Pam had no air conditioning in the office. She kept apologizing for the office being so hot. With and unwavering smile, not only did she provide excellent, service in uncomfortable conditions, she provided information on possible housing options and local amenities. This was an unnerving time for me and Pam was a huge help. Pam did an excellent job representing PS and Cincinnati; I would definitely recommend PS in the future. Some of the best customer service I have encountered! Thanks Pam!! :)

Started off with a small unit then ended in a bigger one , one and half yr later. Employees very courteous

Charles was very helpful. I would recommend this place for anyone. It's clean and you can tell the staff cares for their customers.

Charles was extremely helpful and quick in getting me into my new storage unit.

Ask for Charles and he'll help you in a very professional, friendly, and responsive manner to make storing or retrieving your important belongings seem effortless and help put your mind at ease - even on a moving day -Yikes! Once I had forgotten my storage unit keys with others waiting to help me move my belongings and Charles was able to save the day. Thanks again Charles and I know where to store my belongings again in the future and say high to Greg for me.

The people at the 800 number were helpful in determining the size of unit and a location near where we needed to return the rental truck. The manager, Charles, called within the hour to arrange a time to meet on moving day, Sunday. When we arrived, he took the time to show us the unit, explain the paperwork and payment options, and instructed us on how to manage the gate. Although he was interrupted several times with telephone calls and another customer, he never made us feel rushed or pushed aside. He was personable and helpful and got us through the rental paperwork and unloading into our new unit quickly -- a relief at the end of a long, hot day of sorting, carrying, cleaning and moving.

Very friendly staff - ask for Charles! They go out of your way to make the experience pleasant. Great hours of operation.

I have rented several other storage units over the past 10 years and working with Charles at this location was a pleasure. He made the whole process very easy to understand and complete. Great Customer Service!

Amazing. Greatest service ever.

Charles did an excellent job!

Charles Rocks

Nice, easy process, pricing competitive with other providers. Very friendly office person, Charles. No complaints.

the sales person was informative and showed me the space and was very helpful with the products they sell to help my move better. Charles was a great help.

Charles rocks

Everyone is Very nice and customer service oriented

Missie is always professional and helpful

Just had a great first experience at this location!! Great customer service, very friendly managers who made sure I got everything I need to move in. Will definitely recommend this facility.

ERIN is the reason i decided to go with this location.. I had the option of other locations, but she was courteous and polite on the phone and more than willing to help me in any way possible. Before ever even meeting ERIN in person I was already happy with the customer service she had provided me.

Erin was a great help!!!

I have had a unit for a little over 4 years. Needed business access to the unit as the time restrictions were not convenient to my needs. Property manager gave me immediate continuous access to my unit 24 7. Facility is safe and secure at all times. Primary contact was with Amberlie and she provided excellent customer service. When the need arises that I find myself in need for a storage unit this will be the place. Thanks Amberlie!!!

Amberlie is amazing. Very helpful. Thanks

I had pretty specific storage needs and Heather went above and beyond the call of duty, even working through her scheduled lunch, to find a suitable storage unit for me. Overall it was a positive experience!

Sarah & Greg are awesome! They have helped me with all of my questions and any issues I've had. I really appreciate everything! The site is well taken care of. This is a great place to store your stuff!

Amberlie, and the manager Greg are helpful, courteous, and knowledgeable. They have, and will make this facility, easily accessible to any new, or old customers. I strongly suggest that if you have any storage needs, look no further!

Sarah was very helpful and answered all of my questions, which I had a ton of! I am looking to move within a month or so and have never used a storage place before so I was a little hesitant about it. After speaking with Sarah, I feel much better about storing my items here and look forward to doing my business with you.

I have been a Public Storage customer on and off since 2010 in two different states. I found the service, policies and procedures to be very consistent and easy to deal with. This E.Kemper locations has a great staff! The property is well kept and management is always very friendly and around when you need them. You can not believe how convenient it is to all parts of the city! Its a great company and a great location!