Public Storage Self-Storage Units at 7353 Dixie Highway, Fairfield, OH

Stephanie helpfully and friendly

Andrea was more than great would help. She showed me units that were available and made me laugh in the process! I’m definitely getting a storage unit here. Thank you Andrea for all the help.

I came in to buy some merchandise and Andrea was very helpful and friendly! I was very pleased with the customer service!

She was great and helped me out . Love the service

Stephanie was helpful and friendly I recommend public storage there kind and patient this is my second time using them and they are absolutely wonderful thanks again Stephanie and Public Storage

I recently visited a public storage location, hoping for a smooth process in reserving a unit, but was met with an experience that was anything but. The staff member present, a lady whose approach to customer service was perplexingly hostile, left much to be desired. From the get-go, her demeanor was off-putting, with an air of weirdness that made the entire interaction uncomfortable. Rather than assisting or guiding me through the process, she seemed more interested in asserting her authority, frequently citing “company policy” without any clarification on what these policies were. Her vague references were unhelpful and only served to create more confusion. The situation escalated when she made me leave the office while I was in the middle of reserving a storage unit online. It was as if my presence there was an inconvenience to her, rather than a potential business transaction for the company. Furthermore, her unsolicited comments on how I should be using my personal cellphone were not only inappropriate but also completely out of line. It seemed to me that her focus was anywhere but on providing customer service or support. Overall, the experience was deeply disappointing. In a service-oriented industry, one would expect at least a basic level of politeness and assistance. Unfortunately, this was not the case here. It’s a shame because the facility itself might be fine, but the service left a lot to be desired. I hope that this feedback can be a catalyst for change, as no customer should have to endure such an unwelcoming atmosphere.

Fast and friendly service the staff is very accommodating even helped me save on my 1st month's rent for a bigger storage unit. I would definitely recommend!

READ ME! 99% of these reviews are fake. This place is mice ridden, ceilings falling in, rain pours into your units, and if theres an issue, they essentally tell you, I hope you have insurance. When you try to escalate to their "district manager" nobody ever calls. Hey PS, I'm going to keep review bombing this DUMP until you fix the issues and lower cost. Just for any FYI, my until has gone up 150% in less than 2 years. And its disgusting. I'm just waiting to move in May, then I'll be contacting BBB. You and the meth heads you have working there should be ashamed, scumbag company!

The manager of this property + The district manager is the most horrible, poorly educated person I have ever had to see all my life . Treat a dog and treat a human I will keep the DOG 100 % . I never miss a payment on this location but mybe the corporate office dont not know that this 7353 Dixie Hightway Fairfield, Ohio 45014 . THEY HAVE A BAD PEOPLE WORKING FOR THIS COMPANY !!!!! SO I DO NOT RECOMMEND THIS ESTABLISHMENT AT THE MOMENT SPACE G 026

Andrea was very helpful with helping me today.

Andrea was a great help.. Saved me a great deal of grief.. Wonderful location. Would definitely recommend

Cortney was very helpful

Cortney is amazing!

Had an I issue, and they resolved it quickly and conveniently.

Marcie was a tremendous Blessing. She was very attentive and made sure before I left the premises all of my storage needs were met.

Don't let these fake reviews fool you. This place is an absolute dump! My unit has mice, a huge hole in the roof where the ceiling collapsed from all the rain coming in. You know what the lady said up front? You have insurance right!? Then they promised to fix it and 4 months later nothing but a raise in rates. Screw this place. I'm telling you, if you value your stuff, you wont rent with these scumbags

Rates go up every month to the point it’s not affordable. Water has been getting into my unit & ruined some items. Debris/drywall has fallen from the sealing all over everything. For almost $300 a month that’s completely unacceptable

I had a phenomenal and very professional experience booking my storage at this facility. Ms. Stephanie was extremely helpful in assisting with a smooth transaction. We are definitely satisfied and will always remember how patient and respectful you were. Thanks again Ms. Stephanie, you were truly amazing!

Stephanie is very helpful and friendly help me with with the e-rental prosses since my store is down for remodeling

Stephanie was super helpful , did everything I asked and more

Stephanie is always helpful and friendly

Stephanie made me feel at home all the way from Florida. Thanks Steph🙂

Stephanie is amazing and very friendly.

Stephanie was awesome & very helpful!!

Custome is very helpful with setting up my rental when I couldn’t on line

Stephany is super helpful she’s amazing!!!

Stephanie is very helpfu and friendy

Stephanie did a great job helping me get my unit.

Heidi is very helpful and friendly

Stephanie very helpful and information helped with the eratal and downloading the app

They were so insanely helpful with the issue I had and I definitely recommend them for anyone looking for a storage unit.

Stephanie is very helpful and friendly and walked me through how to do the app. And helped with some fees.

Stephanie was very helpful In getting my storage unit together. She was great!

Stephanie was very helpful with payments and resetting my password

Stephanie cero helpfyll and friendly

Stephanie is helpfull and answered all my questions

Stephanie very helpfuland friendlyalways has a smile

Stephanie is helpful and friendly

Stephanie was very knowledgeable and provided great customer service

Stephanie is very helpful and friendly

Stephenie very helpful when i needed an extra Spice just for one month. Property slwqys clean and always friendly customer service

Stephanie is the greatest

Nice

Stephanie is very friendly and helpful properly is very clean

Stephanie is amazing very friendly and helpful my family always rents from her. Would recommend her to anyone she goes over and beyond.