Public Storage Self-Storage Units at 7353 Dixie Highway, Fairfield, OH

This was my first time using public storage to store all my things while waiting for my apartment to get ready. Ashley listened to exactly what I needed and the price was no where near what I thought it would be. She took a big burden off my shoulders thank you so much

The person that handled my rental of storage was a gem. This young lady, knowing that I was a senior citizen, took every opportunity to accommodate my every wish, took the necessary time to walk me through everything I needed to understand. She was friendly and always smiling. She is an asset to your company and is a value as the face of your company.

Ashley was great and her customer service was excellent. She walked us to our unit and was so friendly. Definitely recommend!

Ashley did a wonderful job!!! 💓💓💓💓

I was having issues with being double charged and after months of calling and trying to get it figured out and get my refund for the double charges David was great and finally got it all sorted out and handled for me I’m just waiting on my refund which should be here any day

Customer service was ok in person but when I called I was told they had what I was looking for but upon arrival they in fact didn’t.

I love Ashley she was a great customer services

Stephanie helpfully and friendly

Andrea was more than great would help. She showed me units that were available and made me laugh in the process! I’m definitely getting a storage unit here. Thank you Andrea for all the help.

I came in to buy some merchandise and Andrea was very helpful and friendly! I was very pleased with the customer service!

She was great and helped me out . Love the service

Stephanie was helpful and friendly I recommend public storage there kind and patient this is my second time using them and they are absolutely wonderful thanks again Stephanie and Public Storage

I recently visited a public storage location, hoping for a smooth process in reserving a unit, but was met with an experience that was anything but. The staff member present, a lady whose approach to customer service was perplexingly hostile, left much to be desired. From the get-go, her demeanor was off-putting, with an air of weirdness that made the entire interaction uncomfortable. Rather than assisting or guiding me through the process, she seemed more interested in asserting her authority, frequently citing “company policy” without any clarification on what these policies were. Her vague references were unhelpful and only served to create more confusion. The situation escalated when she made me leave the office while I was in the middle of reserving a storage unit online. It was as if my presence there was an inconvenience to her, rather than a potential business transaction for the company. Furthermore, her unsolicited comments on how I should be using my personal cellphone were not only inappropriate but also completely out of line. It seemed to me that her focus was anywhere but on providing customer service or support. Overall, the experience was deeply disappointing. In a service-oriented industry, one would expect at least a basic level of politeness and assistance. Unfortunately, this was not the case here. It’s a shame because the facility itself might be fine, but the service left a lot to be desired. I hope that this feedback can be a catalyst for change, as no customer should have to endure such an unwelcoming atmosphere.

Fast and friendly service the staff is very accommodating even helped me save on my 1st month's rent for a bigger storage unit. I would definitely recommend!

READ ME! 99% of these reviews are fake. This place is mice ridden, ceilings falling in, rain pours into your units, and if theres an issue, they essentally tell you, I hope you have insurance. When you try to escalate to their "district manager" nobody ever calls. Hey PS, I'm going to keep review bombing this DUMP until you fix the issues and lower cost. Just for any FYI, my until has gone up 150% in less than 2 years. And its disgusting. I'm just waiting to move in May, then I'll be contacting BBB. You and the meth heads you have working there should be ashamed, scumbag company!

The manager of this property + The district manager is the most horrible, poorly educated person I have ever had to see all my life . Treat a dog and treat a human I will keep the DOG 100 % . I never miss a payment on this location but mybe the corporate office dont not know that this 7353 Dixie Hightway Fairfield, Ohio 45014 . THEY HAVE A BAD PEOPLE WORKING FOR THIS COMPANY !!!!! SO I DO NOT RECOMMEND THIS ESTABLISHMENT AT THE MOMENT SPACE G 026

Andrea was very helpful with helping me today.

Andrea was a great help.. Saved me a great deal of grief.. Wonderful location. Would definitely recommend

Cortney was very helpful

Cortney is amazing!

Had an I issue, and they resolved it quickly and conveniently.

Marcie was a tremendous Blessing. She was very attentive and made sure before I left the premises all of my storage needs were met.

Don't let these fake reviews fool you. This place is an absolute dump! My unit has mice, a huge hole in the roof where the ceiling collapsed from all the rain coming in. You know what the lady said up front? You have insurance right!? Then they promised to fix it and 4 months later nothing but a raise in rates. Screw this place. I'm telling you, if you value your stuff, you wont rent with these scumbags

Rates go up every month to the point it’s not affordable. Water has been getting into my unit & ruined some items. Debris/drywall has fallen from the sealing all over everything. For almost $300 a month that’s completely unacceptable

I had a phenomenal and very professional experience booking my storage at this facility. Ms. Stephanie was extremely helpful in assisting with a smooth transaction. We are definitely satisfied and will always remember how patient and respectful you were. Thanks again Ms. Stephanie, you were truly amazing!

Stephanie is very helpful and friendly help me with with the e-rental prosses since my store is down for remodeling

Stephanie was super helpful , did everything I asked and more

Stephanie is always helpful and friendly

Stephanie made me feel at home all the way from Florida. Thanks Steph🙂

Stephanie is amazing and very friendly.

Stephanie was awesome & very helpful!!

Custome is very helpful with setting up my rental when I couldn’t on line

Stephany is super helpful she’s amazing!!!

Stephanie is very helpfu and friendy

Stephanie did a great job helping me get my unit.

Heidi is very helpful and friendly

Stephanie very helpful and information helped with the eratal and downloading the app

They were so insanely helpful with the issue I had and I definitely recommend them for anyone looking for a storage unit.

Stephanie is very helpful and friendly and walked me through how to do the app. And helped with some fees.

Stephanie was very helpful In getting my storage unit together. She was great!

Stephanie was very helpful with payments and resetting my password

Stephanie cero helpfyll and friendly

Stephanie is helpfull and answered all my questions

Stephanie very helpfuland friendlyalways has a smile

Stephanie is helpful and friendly

Stephanie was very knowledgeable and provided great customer service

Stephanie is very helpful and friendly

Stephenie very helpful when i needed an extra Spice just for one month. Property slwqys clean and always friendly customer service

Stephanie is the greatest

Nice

Stephanie is very friendly and helpful properly is very clean

Stephanie is amazing very friendly and helpful my family always rents from her. Would recommend her to anyone she goes over and beyond.

Mrs Stephanie was very friendly and got me in with a good deal thank you

Great experience renting here. The manager(Stephanie) and office team have been very helpful and have made renting a unit stress free. Thanks!

Thanks Stephanie for your help, great service!

Stephanie was very Thorough and patient with details and the tour for the rental.

Stephanie very helpful and very nice.

Stephanie exhibited exemplary customer service with helping me with my online payment due to a technical malfunction. Her customer service etiquette is always impeccable!

Stephanie was a great help to my family

Stephanie is very friendly and helpful.

Stephanie is very helpful and answered all my questions when ready to rent

Stephanie was very helpful. Knowledgeable about the facility and answered any questions I had.

Run down facilities.

Very nice and helpful.. Will recommend.. Excellent

Stephanie was very helpful and friendly

Stephanie did great

Stephanie is always very friendly and helpful when I come in.

Stephanie was amazing! She pulled strings for me and for that I'm super thankful!

Stephanie was amazing, friendly and super helpful!

Stephanie is amazing I had a unit at one time with here and I came back to this location because of here very friendly and helpful always has a smile on her face and willing to help

Courtney was very friendly and did a great job helping us. Would recommend this facility 😊

Stephanie is very helpful and great customer service

Stephanie makes this place awesome. I ran into a number of issues on move-in day, and Stephanie stayed after closing time for an extra 30 minutes making sure I was taken care of. You really can't ask for better customer service. Unit was exactly what I expected and entry/exit was easy. 5 star experience because of Stephanie.

Stephanie is very helpful and friendly very knowledgeable with all my questions I had

Stephanie is very helpful and friendly alway there if I have questions and goes out of her way to help

The interaction with this business was the total customer service experience. I’d like to thank the agent STEPHANIE‼️ She was a total delight from start to finish. When I called on the phone prior to coming in she was very friendly and professional. I actually had a bad experience prior to arriving at this facility with another storage company that was a nightmare. Stephanie made me forget all about that negative interaction, due to her being so knowledgeable,personable, and professional. PUBLIC STORAGE, STEPHANIE IS DEFINITELY A ASSET TO YOUR BUSINESS. Thank you

Stephanie was very helpful and assisted me every step of the way!

Great service, Stephanie is awesome!

Stephanie was very helpful explained all units and helped us find the right one in another location

Stephanie is amazing very knowledgeable and help full would recommend her any time

Stephanie always helpful when needed I rent at another location but always come to here. We recommend he to anyone

Stephanie is very helpful and is very friendly

Stephanie is the best to help figure out what storage size I need

Nice facility, friendly staff.

Autumn was very helpful with our process of getting a storage unit. We were greeted with a friendly smile. I definitely had a pleasant experience and highly recommended this location. Customer was excellent... Thank you Autumn.

Stephanie was very helpful and nice even though she was very busy

We rented a 5x9 unit and there was an issue with the unit. We worked with Stephanie in the front office to help with the issue. She took wonderful care of us and help find a solution! If you are looking to rent, this place is wonderful to work with.

Stepn os very helpful thank u foring hiring good people

Hello! Just want to shout out Stephanie who has been my Angel all the 3 years I’ve been storing my belongings with you. Stephanie is very sweet, kind and so helpful and beyond compassionate. Her customer skills goes without question, she’s patient and makes sure she gives all the details that you need to know. To me she treats “you” like she wants to be treated with respect and dignity. I’m quite sure she relates with everyone’s situation. Great job Stephanie and keep shining it helps during these changing times! Blessings 💕🌸💕🌸

Stephanie was very helpful

Stephanie was amazing made our experience so quick and easy. I have always had bad experiences but she was so amazing kind and helpful. Definitely recommending to others.

Stephanie was very helpful and got me just what i needed 🥰

Jessica was super nice, understanding and overall wanted to make sure my needs were met and I didn't leave unsatisfied. She's truly a beautiful person. We need more people like her in the world.