Jay is the best got me set up with everything and set me up with the app.
My experience here was unmatched. Alysha was absolutely flawless in helping with my situation in an emergency at that and just before the holidays. We need more customer service as demonstrated at this location. Bravo
Alysha was amazing! Very knowledgeable and helpful …. Thank you very much for your wonderful customer service!
Alysha was amazing and gave wonderful service.
Alysha was GREAT!! Gave me all the info & made this move in easy!!
Jay and Ashley were extremely helpful
Alysha was very helpful and kind . She deserves a raise for working while she sick .
Jay was amazing. Second to none. She solved all my issues. I've never experienced such good service anywhere else.
Jay is the absolute best!!
Friendly staff. I had a great first time experience at this storage with Jay help. I was able to get a storage unit for my family and I after she thoroughly helped me choose an adequate size. Very helpful and patient with all the questions I had.
Jay is the absolute best, always here to help!
Jay & Ashley were very professional & had excellent customer service
GREAT customer service! Office staff is excellent, helpful, and friendly. The facility is safe and secure and kept clean.
Alysha was amazing place easy access I highly recommend it
Jay is the bomb, she very professional she makes sure to get you what you need, answers all your questions. She's the best💜
jay was amazingly helpful, knowledgeable...could not have asked for me 10 stars!
I went to Public Storage last minute to rent and Jay was able to help me find the perfect unit, she gave me a tour of the building and answered all my questions. Still love it here!
Best public storage in town, customer service 5stars I love the staff especially Jay she knows exactly what you need!!!
Jay is an absolute treasure and helped us find a great space that suits our needs perfectly. She was super helpful and walked us through the whole process. Building is clean and easy to access. Thank you Jay!!!
wow they way They treat People Here
Best experience with Public storage especially with Jay!! she answered all my questions and treated my family like her own I will be recommending family and friends to this location for now on!
I LOVE Jay & Alysha they helped me get exactly what I needed answered all my questions and made sure to set me up with the app! Ps get the app!!
Alysha was amazing and took the time out to help me rest my app.
Jay is the best every time I get to visit the office it’s always smiles and the best customer service.
I spoke with Jay in regards to renting at this location she was so welcoming and patient with me and all my questions thankfully she was able to answer all questions and had me in and out of the office with a professional way will definitely be working with her moving forward!!
Alysha was amazing and gave the best service .
Alysha was amazing and gave great service
It’s easy to get started, complete everything online and just bypass the office and go right into storage.
HOWEVER, staff…..I went to the office twice in one day-the 1st time no one was there-no sign on the door. I went back about 5 minutes to close, the door was locked, and the lady inside told me that they were closed. I wanted to upgrade my unit and just wanted information on how to do that.
Forget about calling!! I’ve NEVER gotten anyone to answer the phone regardless of what time I call. Oh and they charge you a fee for EVERYTHING!!!!!
Great Service. Alysha is the best.
Jay was absolutely incredible, super insightful and would recommend this storage unit over the other, not only because of her kind services, but as well as because it seems to be 30-40$ cheaper than the other Public Storage that’s on the same road 7 minutes away.
The first time I visited the office Aleshia help and showed me how it looks like the sizes I want she is very helpful and patients to walk over me, the 2nd day I came in I met Jay and explain how all the payment and insurance and payment. Both of this staff are very nice and professional the way they handle the customers with respect
Alysha gave incredible service
I highly recommend this business. Jay is very professional and very knowledgeable. She is very helpful in answering questions.
Julissa was fantastic and got me signed in and setup quick and effortlessly. Would recommend to come here over the city anytime!
alysha was great providing customer service to me today. i have been a customer for 30 years - but my unite is out of state. she assisted me in the app, credit card, and password. she really made it easy for me. a smart and knowledgeable employee - well done and thank you.
Alyssha is the best. Very good service
Alysha was extremely helpful.
This gentleman was very helpful and understanding. He took care of all of my concerns
Jay and her co-worker was very professional and friendly at Public Storage at 955 Saw Mill River Road Yonkers, NY. I have a broken leg in recovery and was treated with so much consideration. Friendly environment and great customer service! I will definitely be using this storage company in the future as well as recommending to family and friends. Thank you!!!
Alysha was amazing! Great service! The only place in Yonkers I go for storage hands down👍👍👍
Anytime I had an issue, Alysha went above and beyond. She made my move in seamless and easy. Highly recommend speaking with her if you run into any issues.
Very bad experience, did not use the storage after all, ended up paying for 2 months even when I cancelled 2 weeks after signing the contract...won't do business with them again...
P.D. Manager George reached out to me and promised to resolve the issue.
Very happy with the service Jay and Alysha provided for me and my family. They answerd all my questions and made sure i was getting the right unit for my needs, Im happy i chose this location.
Went to rent a unit & was met with outstanding service from both Jay & Alysha!! None of my questions went unanswered & I received service very swiftly. You would think they built it themselves with all the knowledge they had. Would highly recommend this to anyone needing storage & to ask for Jay and Alysha.
Jay was amazing in showing me around getting me around and showing me a few spaces.. Very informative. You should totally ask for her upon arrival. Thank you.
Alysha was wonderful! Very helpful and pleasant.
Alysha is definitely the best Public Storage person I have ever dealt with! She was professional, courteous and so helpful!!!!!
Alysha is awesome! She was very patient with me as I had some issues. She is very knowledgeable and was able to help me, recommend her if you have any questions.
Alysha, great service, show us the place and gave all the information
Alysha has great customer service. It’s a pleasure to work with knowledgeable people!
Alysha was very helpful and awesome 👌
Alysha was great! Setting up my account took no time at all. Great customer service.
Alysha was very helpful and great customer service.
Alysha is wonderful she gave great service. She is very kind and welcoming.
I normally dont write reviews but Alysha was extremely helpful when I couldn't get my storage unlocked. She even came up to my storage to try and help me unlocked. When that didn't work she explained to me step by step the action needed to take so I can get into my storage.
Alysha is extremely knowledgeable about the business!! Very kind and professional!! She answered all questions and concerns we had. We would definitely recommend this location especially because of her professionalism. 10 stars!!
Rumell Washington a great help today at my time at 955 public storage great service
The property manager Rumell was very helpful.
Alysha was awesome. So helpful and so accommodating. She is extremely nice. Couldn't work with anyone better.Give her a raise!!
Alysha was great. She provided options which we liked
Alysha was very knowledgeable and helpful
Alysha was so patient and gave great information and also guided me more than once and made me comfortable. Thanks girl.
Staff member(Shantel) was extremely helpful. Would recommend for storage needs.
What an excellent location!!! The customer service is always exceptional! Would highly recommend storing your property here😊
Shantel Helped me a lot on my move-out! She is the best! Look out for her she deserves a promotion!
I don’t typically write reviews but I genuinely had an awesome experience with Shantell when I came into the facility. She is a rock star! I appreciated her professionalism and kindness especially with my mom who has a ton of questions over the phone and does not speak English very well. Thanks a ton!
Decided to come in instead of struggling to compare size and price online. I'm glad I did because Shantel was a major help. Would definitely recommend if you're looking to rent
Great customer service and a decent facility. Thank you to Chantelle who was very pleasant and helped us with our unit/questions. Pricing is good
Great experience here looking into a storage space , Thank you for all of your help Shantell!
This is the first time I had a great experience at a storage unit. I came in with my nephew to get him a space and Shantell was so helpful, informative and pleasant. She answered all of my questions and made be feel like I chose a space that I could trust with my belongings. 10/10 I would recommend this location. Ask for Shantell!
Shantell was excellent. She explained everything properly and with extreme kindness and courtesy. She helped me and my husband out tremendously with the prices. She needs a raise.
Terrible customer service !!!! Stay away !!!
Shantell from Public Storage is awesome she was able to open my unit something a Locksmith wasn't able to do. She helped my wife and mother with this issue. You deserve everything good in life you are a kind of helpful person. I hope this review gives you A LOT more than I am able to. Again Thank You so much you did what a " Professinal " Locksmith wasn't able to do, you deserve your job and his, he was useless. I thank you again, have a bless day.
Shantell is the best!! Give her raise..
Shantell is a tremendous asset for Public Storage. She stays on top of customer service and deserves 10 stars if possible.
Chantelle at the front is really nice and helpful. easy to change units , user friendly facility .
Alysha did an nice job showing me around the storage
Its been 15 minutes and no one is there. This is the third time I’ve tried to come in to speak with someone and no one was there. Its beyond frustrating. Especially because when you call no one answers! Which I guess in some ways makes sense. If no one is in the office no one will answer the phone. I need to ask everyone who gave this place 5 stars what the magic time to come is, because every time I come no one is there. It’s 2:55 pm and still no one 😩
I have been dealing wit storages for a min but Alysha was awesome at public storage.showed me everything I need to know plus the place it's very welcoming as always
Bill was very helpful and knowledgeable.
Easy access. Friendly and Helpful staff. Secure and Safe facility. What more can you ask for?
Very informative and kind.
Staffing was great! Alysha was very helpful!
The facility is always hot and humid during the summer, and now all my stuff is covered in mold. The place stinks of mold and mildew. Also, at some point they started padlocking all the dollies which is super inconvenient because nobody is ever in the office to unlock them. I'd never recommend this place.
Had a great experience with Alysha. I Was able to visually map out a unit perfect for the amount for boxes i have. She also gave great prices compared to other locations. I had many questions and she was so patient and informative. Consider here for you next unit.
very informative from the staff, great location, helpful service
Edit: So I originally rated this place as 5 stars. Now 4 years later I’ll change it to a 2 Star and that was only cause the one person I’ve always interacted with the past few months as I got ready to move out was awesome. She’s literally the reason why you got an extra two months out of me. Alysha was always great. Super informative and helpful.
Now as to why I don’t recommend…. My storage fee moving in was $140. When I left 4 years later it was $300. They increase their rates every spring no matter what. Not only that. When we moved our stuff out we had to throw most of it out because it was absolutely covered in rat/mice droppings. Out kitchen chairs were chewed up by what I assume it was a rodent. I will never use them or recommend them to anyone
I had a wonderful in office experience with Ashley, Alysha and George.
Alysha gave great service
No one answers the phone. No one is in the office. This is during business hours. All the dollies are locked up. Ready to cancel this space and go somewhere else. Ridiculous. No note or sign or anything.
Horrible experience July 1, 2022 sat in garage area over 5 hours waiting for a representative since no1 was in the front office. Called the office over 20 times bcuz i wanted to upgrade my storage space to a bigger unit. If some1 was gonna be out of the office a note on the door would of been appreciated. Couldn’t even get a cart due to the fact their all locked to the ramp & no representative available to unlock. I know it’s the 1st of the month & a holiday weekend but the level of professionalism & inconsideration for other is clearly displayed.
Alysha was awesome if I could put 10 stars I would .
Alysha was amazing and she was very helpful as she spoke Spanish and made me feel very comfortable.
It's reliable and safe place to store your items
Alysha was very amicable and made my experience very easy!
Great customer service, the place is always clean, and easy process to move in and out! Great Team!!
Alysha was great and knowledgeable
Shantell is great, thank you so much’
Alysha is awesome and always great help!
Alysha answered all my questions she was very helpful and genuine.
I walked in for some information and was greeted by Shantell - she was most helpful, knowledgeable and patient. If you have any questions, she would be the one to call!
Alysha had amazing customer service, highly recommend public storage .
I was helped by a young lady named Alisia, she was very informative, i was looking to purchase a unit and wasn't sure how to go about it. she was very professional and i'm excited to be storing with her soon.
Angel was great and very helpful
MUY BUEN LUGAR Y SERVICIOS , LA ATENCION MUY BUENA.