Public Storage Self-Storage Units at 479 5th Ave, New Rochelle, NY

She is the Best me ayudó excelentemente muy rápida eficiente save lo que hace y deben de tener personal tan eficiente como ella 💯 recomendada

Thank you Mercedes !

Mercedes was patient, kind and detailed. Place was clean and organized, and the process was seemless and service exceptionally good. I would highly recommend this Public Storage facility 5 stars all around.

AJ. was fantastic. Very helpful and took lots of time to help me and make sure I was satisfied and had a great experience. Thanks A.J.

I have never used any type of storage. Mercedes in New Rochelle was amazing!!!! Extremely professional and patient... Mercedes made it a great experience!!! I will refer others because of Mercedes and the experience she provided!! Extremely helpful.. 10/10!!

I’ve had a unit at this location for years and have dealt with many of the employees there. I must say the AJ has by far been the most helpful person I’ve interacted at this location. Very polite and helpful and does a follow up to make sure that what I need is taken care of. Great establishment

Steer clear of Public storage. At least for the New Rochelle location my "reservation" was not honored. When I attempted to complete my online reservation the unit I had reserved was miraculously gone. Of course I had the option to use a different unit, all the choices which were more expensive , even for a smaller unit. When I spoke to customer service she told me that if someone reserves in person then your unit could be given away, despite the fact that they advertise to hold now, and no need to pay until check-in. This is also after speaking to the property manage on the phone, telling her I would be completing the reservation over the weekend. Very reminiscent of a Seinfeld episode. They in know way attempted to rectify the situation or make it right. Fasle advertising.

Mercedes was of great help ! Really knowledgeable and great customer service

Vine aqui a hacer un pago, yo rento en otro local pero siempre vengo a pagar aqui porque me queda mas serca y la señorita mercedes siempre es muy amable

Tuve una muy buena experiencia con la señorita mercedes. Me trato muy bien y el local se ve muy bonito y limpio

Mercedes was very helpful! Definitely recommend her and this public storage location!

I visited the offices and Mrs. Mercedes assisted me by explaining the services that you offer. I am very happy with Mrs. Mercedes. She was very professional, kind and very knowledgeable about her work.

Great customer service from Mercedes! Very helpful and knowledgeable. 🤝

Mercedes is a Gem! I went to another storage place which I won't name and I was so overwhelmed I just left. When I walked into Public storage Mercedes made me feel so comfortable and most importantly was very knowledgeable. Pricing is good everything was easy to navigate it's a no brainer.

I have never had an issue till this day .. Is my own personal closet. I love it the app on your phone is really cool

This location is clean and safe, and I was blown away by the customer service! A very big thank you to Mercedes!

I had the most amazing move out experience today with Karen at the 5th Ave New Rochelle location. I hadn’t been to the storage unit in years and she helped me find everything and guided me through the process with ease and understanding. She was super friendly and pleasant and I couldn’t ask for a better customer service experience. Thank you Karen!!! You’re a treasure 👏👏👏

Kai was great. Very efficient signup process

Thanks Jazmine for the great service you gave me. Very pleased.

Kai helped me rent a storage space and she was terrific. She was thorough, patient and good spirited. She also helped me load my car with the moving supplies that I purchased. I would actually give her six stars, not five!

This was doing this and jasmine and kai was delightful amazing they both show me the steps by step and they show me around and different sizes and all great customer services 5 stars all the way

Great service & nice & helpful employees

Kai is awesome!!!!!

I had a great pleasure of meeting miss kai and she was so helpful and very nice !

5 star rating for two reasons! When we moved out of the unit, Kai proactively reached out to see if we were indeed emptying the unit and wanted to close my account. She is a superstar! Also, the facility is clean and safe.

Iakua, She’s the greatest. Easy to talk to so i came back

Super easy experience, didn’t last more than 10-15 mins. Workers were really nice and helpful.

This storage unit was super easy to use and affordable! The staff were extremely helpful throughout the entire process especially Iakua! Would highly recommend to others.

located in a nice area and clean place. Iakua is excellent! She explained to me very well despite of very busy day for her and booked an nice unit for me.

Hi I had a great positive experience with Iakua today at the New Rochelle public storage unit! Very professional and organized and friendly.

I am new to storage rental. Iakua patiently explained the process and allowed me to take as much time and ask as many questions as I need.

Iakua was absolutely amazing. Great help and extremely friendly!!

Iakua was a great help - I had multiple things I needed taken care of moving into my new unit and she did them with ease. She also came up to the unit and showed me how to address a challenge with opening the lock itself. Definitely super helpful

Iakua was wonderful! So helpful! I was really confused about the process and she helped me figure everything out on the spot ☺️

Iakua is someone u and I can count on when all else fail. I remember when I received my storage and had my own Lock on it. I thought I did the right thing. But the next day after I move my stuff in I received a phone call from Iakua, letting me know that I did not properly lock my storage correctly. I said ooh no can u lock it she said she is unable too but will keep and I out for it until I reach there. I didn't reach up there until the following week because of work hrs. I asked her did a customer tell her my storage door was open. She said no I do my rounds every 1/2 hour or so and it wasn't open she said it's just the lock was not properly secured. and I noticed it but don't worry no one would get on her watch.. I chuckled. The moral of my story is that. I rate her 10 ⭐'s 100 💯 💯 percent of class a customer service. This is why I I love public storage because of Iakua. You need more honest workers like her. Great doing business and you should not take away from the person character itself. Although we all make mistakes She has a good heart n I thank you guys I could trust her with my belongings. . A week later on top of that. Thanks Iakua

iakua assisted me very well , she was well mannered and you can tell she cares about her job. She was able to answer all the questions I had about storage , fees and timelines. I will definitely return and send customers to this location. Not sure is employees actually see this but thank you iakua.

Iakua was very helpful and polite when I visited and asked questions about getting a storage unit. I will definitely do business with this company in the future.

Iakua has made my experience with public storage beyond AMAZING ! I came in very uncertain about what size I needed. She sprung right into action and asked what I was storing she even made sure I understood it was just to give me the proper and best size for my needs! She even multitasked and unlocked carts for other customers! She smiled the entire time. I know I was hassling her but she assured me she’s here for me and my needs! With all her efforts of overcoming certain concerns and objections I had, this woman deserves a raise because shes the definition of hard working and dedication

iakua has great energy and smiles the whole time. She is very knowledgable & goes above and beyond for her customers . I saw her in action with the couple before me and then she was exactly the same energetic and pleased to help me as well! Shes a great worker Never let her go!

The girl I spoke to, Ikqua was great. She was not only friendly but very knowledgeable and helped answer all my questions!

Iakua has been a great help i came in trying to get a unit and she assisted me and then I saw a public storage sticker so I panicked . She went upstairs with me and verified that that is my lock and they just put a sticker on it. She's a great hire. Hooray Iakua!

Iakua is amazing! Public storage should be tremendously ecstatic for hiring her! I came in frantic about not knowing what size to need and Iakua ensured me that i don’t have to be frantic and she has my best interest. She walked me outside and showed me how to access the property which is through a passcode designed just for each customer. She let me know that security is one of their main focuses. She then had me go upstairs with her and showed me two units she felt would take care of my needs and she was 100% right. She held the door open for me which most employees don’t they rush in and expect me to be right behind them. She maintained a positive attitude throughout our whole ordeal on top of a beautiful smile. She gave me the direct phone number to the store so I dont have to call the 800 number. This girl here is amazing! She deserves a raise or promotion for her expertise and knowledge that she shares! You go Iakua!!!!!!!

Iakua is exceptional She goes above and beyond to help her customers… GREAT service and always with a smile.. she is a true rockstar ⭐️

Iakua was extremely helpful, including with answering questions, helping me get a second storage unit that I needed unexpectedly, and even helping me charge my iPhone after a long move.

I had such a wonderful experience with Public Storage! Iauka, was of uttermost help through my immense issues with my storage facility. Thanks Public Storage. Hip Hip Hooray.

Iakua was exceptionally great and understanding during an incident that took place on May 6, 2023. She stated she would follow up with her supervisor and she did so. Her commitment and dedication was truly outstanding; she displayed what customer service is all about.

Iakua is one of the BEST employees I’ve ever encountered. She was so patient with me. She printed out all the papers I needed with a big smile and no hesitation and told me anytime that Pelham is closed, I’m more than welcome to come here and she’ll assist me! She’s a GREAT hire. Hire more people like hers she’s punctual to a T!

Today (5/14/23) I went to get a storage unit from Public Storage on 5th Avenue in New Rochelle. I met very welcoming young lady who was working at the desk at the time. This young lady was the epitome of grace and could not be more welcoming and helpful. She spent time explaining the process and made sure that I understood each document that I signed. I would give this employee 10/10 for executing the entire process.