Mr. Tim was very professional he helped me with everything through the process and I’m so happy that I found him, truly he is a very good gentleman again thank you🙏🙏🙏
I rent two units at this location and can say that the facility is well maintained, clean, and well lit. Furthermore, the staff is kind and very helpful. Special kudos go out to Jaedyn and Tim! I don't know what I would have done without their assistance today!
Jaedyn was exceptionally helpful and accommodating!! She was extremely knowledgeable and guided me seamlessly through the rental process.
Jaedyn, was very helpful, informative and nice. Gave me all the necessary information I needed to complete my rentals.
Vance was very helpful and professional highly recommended
Jaedyn was helpful and informative. Great attitude for sure.
I just wanna say that Jaedyn's customer service is outstanding! She made me feel like a person not a number
Do not rent with them. They will increase the cost every six months. They lock in at a cheap rate and then increase and will refer you to their agreement which states they can increase the rent anytime.
Jaedyn is the greatest! Every experience we've had the past 5 years has been awesome! Jaedyn is professional, extremely knowledgable and helpful, and a beautiful person! We wish everyone did their job as well and as nice as Jaedyn is.
Jaedyn was very professional and helpful, very down to earth, she deserves a raise! Thank you!
Jaedyn was very professional and knowledgeable on the sizes and prices. Very helpful!!!!
Jaedyn is helpful no matter where I see her! Here and north brunswick!
Jaedyn is awesome thank you!
The best place in town to store at. 9/10 only because jayden is not there 24/7. She is extremely helpful and very professional with everything you need to make the process amd amazing experience.Truly recommend
Jaedyn is one of the most helpful persons I have ever met. During this stressful time, she provided me with calm, sweet spirited service. She was courteous, kind, respectful, and understanding. She explained everything clearly and with a smile. She provided outstanding customer service. I am grateful for Jaedyn's help.
Jaedyn and Mike are incredibly helpful!! Store here!
Vacate was just as easy as move in. Great service
Great and friendly service. The manger Jaedyn and the district manager Donna were amazing. Definitely would recommend storing here to anyone. 10/10
I recently had the pleasure of working with Vance at Public Storage, and I can't say enough about the exceptional service he provided. From the moment I walked in, Vance greeted me with a warm smile and a professional demeanor that immediately put me at ease.
Vance's expertise and knowledge about the storage options available were impressive. He took the time to understand my needs and guided me through the various units, ensuring I found the perfect fit for my belongings. His attention to detail and thorough explanations made the entire process seamless and stress-free.
What truly stood out was Vance's commitment to customer satisfaction. He went above and beyond to address all my concerns, offering practical solutions and valuable advice. He made it clear that he was there to help me with anything I needed and that he genuinely cares about his customers. His professionalism was evident in every interaction, from his prompt responses to my inquiries to his patience in answering all my questions.
Vance's dedication to his job and his customers is truly commendable. He exemplifies the high standards of service that Public Storage strives to deliver. If you're looking for a storage solution and want to be treated with respect, professionalism, and genuine care, I highly recommend seeking out Vance at Public Storage. He made my experience exceptional, and I am confident he will do the same for others.
I had a horrible experience at Public Storage. I got locked in because I entered my access code wrong to many times, and the systems locked me out. I called the number provided for over an hour, trying to find some one to help me get out. That was on Monday, June 4, 2024. Today is Thursday, June 6. I have not heard from any one yet about my predicament. If it had not been for another renter coming in, I don't know how long I would have been trapped there! Why post a number to call the property manager for assitance if no one is going to respond! I could have been trapped there overnight!
Another thing about Public Storage I don't like is with auto pay, they raise your monthly fees without notifying you in advance.
I started out renting a small unit for $125.00 a month. On the aniversary date of the rental (12mons.), my monthly fee had increased to $201.00 a month! I asked the on site manager why. Her explanation was they do that because of demand. That makes no since to me as I was already in a rental contract. I think that is unethical.
Excellent customer service by Vance!
I just had to share how awesome Jaedyn was at the storage facility. She helped me and my girlfriend Rose with all of our needs. She was super kind and really got where we were coming from with all our concerns. She made sure we were totally taken care of and did it all with a smile. Honestly, she's the hardest working person there and definitely deserves a promotion. Jaedyn is the best!
Jaedyn was very helpful and kind thank you!
Super helpful staff, and on top of their game! Thank you Vance!
Jaedyn was very sweet and kind in helping me find the best space for the best price. Thank you!
Jaedyn was great! Helpful, kind, and generous with her time.
Jaedyn was fantastic! She even came in from her lunch break to help us. Great experience.
Jaedyn provided an excellent service.
Amazing service. Jaedyn was very informative and easy to deal with. She was able get me into a storage unit within 30 minutes.
Person working at this location is very nice, but public storage is garbage. Your time of need is their dollar bill. Despite the first month for $1 pitch, they periodically increase the monthly fees—mine doubled by 2 years. And if you leave before the end of the month, sucks for you, you pay the month. To top it off, my stuff was covered in dirt. Go somewhere else with your stuff.
Jaedyn was wonderful, calmed our fears, gave us great customer service and saved us money, is knowledgeable and extremely efficient. 5 stars! Look for her when you come!
Jaedyn was amazing!! Very nice girl with great customer service and very knowledgeable to any questions you may have and suggestions needed! If I could give more than 5 stars I absolutely would. Highly recommend this location.
"From start to finish, my experience at Public Storage was exceptional, thanks to Jaedyn. Not only was Jaedyn incredibly helpful, guiding me through the process with patience and clarity, but their attention to detail and genuine care for my needs were second to none. It's rare to come across such dedicated and friendly service. Jaedyn went above and beyond, ensuring everything was seamless. I highly recommend their service to anyone looking for storage solutions. Five stars all the way!"
Jaedyn was helpful, courteous, knowledgeable, and eager to solve my situation. She is a cheerful person, and a pleasure to work with. Working with Jaedyn will give you confidence in public storage. She is eager to help and understands the customers situation. Bravo, Jaedyn!
Jaedyn is amazing. Really helped us get storage. We appreciate her service!!
Jaedyn was very helpful & kind. Easy sign up process
Jaedyn was extremely helpful through the whole process, she does her job well, is very knowledgeable and above all charismatic. Pleasure to come here for my storage needs
Manager, Jaedyn, was really nice and helpful. Wish there was some more long term information about rentals from the company.
Jaedyn was ABSOLUTLEY AWESOME!! she was very informative about the business. Please give her a raise.
Jaedyn was lovely and very helpful.
Alanis was also wonderful.
It was a great experience Jaedyn was a great at helping out she made the process very smooth! Highly recommend with the prices and service both were amazing
Jaedyn is amazing! Service was outstanding. I recommend highly this location.
Jaedyn was very thorough in explaining everything in detail. Very pleasant personality.
Jaedyn was very helpful and very professional at her job and was courteous with all questions.
Jaedyn was very helpful with assisting me. Thank you so much
Jaedyn, Donna and Meghan were wonderful. They even helped me pick out the best packing supplies.
Jaedyn was wonderful for help me.she great all the way.thank you so much.
Have had a unit here for 4 months. They advertise no money down until date of move in, that wasn’t true. You get phone calls every day about when you were going to pay for your unit, which was just annoying and not as advertised. 2 months ago all of the units in our section were broken into with the latch mechanisms damaged, this still hasn’t been fixed. Just got an email today that our unit rent was going up from $140 to $190 starting next month. Only good thing I have to say is that nothing was stolen from our unit when it was broken into luckily. They also advertise $1 for first months rent, but when asked about this promo for some reason our unit does not qualify. Poor business practices all around, would not recommend this place.
Updated on 8/30/23: was informed earlier this month rent was increased again. So 15 months ago when we signed on rent was $130 base now it’s $230. I called to complain about the rent increase and they offered me 3 months at a reduced rate. Unfortunately for me I didn’t realize this didn’t apply to the current month we were on so now they are slapping me with a $35 late payment fee. My belongings were moved up the road to their competitor for $85/month for a bigger unit and they could care less. “Your late payment fee is due in order for you to vacate at the end of the month and avoid being sent to collections”. What an absolute joke of a business, dear god avoid this place at all costs!
During my time using public storage Ms Jaedyn at South Brunswick. She has been very helpful and professional with assisting me. She is a prefect employee that represents your company.
I cannot express how awful this storage place is. I’ve utilized them in the past with no issues other then they raised their rent before a year. I was a returning customer since back in 2019 and present. The rent has gone up midway every year since I’ve been there and only a couple of times they helped me when they knew I was struggling to pay rent. I would leave this storage but I physically can’t do it by myself. The fees are outrageous and you won’t be able to catch up so this month I may have to let it go.
Jaedyn was very kind and Informative even staying late to help me. Thank you!
Jaedyn was extremely helpful, polite and thoughtful. Give this gal a raise!!!!
Hi Jaedyn,
Excellent response from Jaedyn.
Thank you so much.
Jaedyn is great, super helpful and funny! She helped me get the space I needed in a pinch. Thank you!
Had a very easy experience with Public Storage! We had to use them for one month until we moved into our new home. The women at the front desk were friendly and answered all of our questions. The unit sizes were exactly what we needed. Only complaint is wish they offered units with an outlet (wanted to store our deep freezer) but wasn’t a big deal at all.
Move out was easy and seamless on the app. You can also use the app to enter/exit the units after hours which is super convenient. Also the prices with public storage are definitely the best around. Would definitely use them again in the future if we needed to.
Jaedyn was very helpful and explained all my options in detail. Great customer service experience.
Jaedyn was very kind and helped me set up my account thanks
Very helpful and attentives to all needs
Sarah is the best I hope I got her name righ.
Very caring.
Will definitely be back again if I need storage. The staff was always so helpful.
Jaedyn was very helpful in helping me pay my bill from another location. Thanks
Really good customer service. Very top notch
Jaeden was really amazing and patient
Jaedyn is very nice and professional. Nice place!
Jaedyn Great customer service and following up on customer satisfaction
⭐️⭐️⭐️⭐️⭐️
This is my first time with public storage and the employee jaedyn is so nice to me. One of the best people I have met so far. Thank you jaedyn
Jaedym is very kind and helpful, she even speaks Spanish! Thank you!
Rented for about a year when I moved. Easy access. Great to move large items in and out being on ground level. Staff was nice. The only negative was the charge for the lock they require you to purchase from them.
Jaedyn was so kind and helpful throughout this process! This is our first time renting out a storage space and Jaedyn was super professional, gave us all the info we needed to feel confident about the space we wanted to book. She also gives great moving advice in general! What a gem of a person!! We are looking forward to using Public Storage. :)
Jaedyn was super helpful in getting me what I needed at another location. Thanks!
Excellent customer service thanks jaedyn
Appreciate all the help I've received from Jayden and Gabby. I had an issue with my storage space a few months back and Jayden was able to give me updates and later replaced the hasp herself. Yay! Great service.
Gabby helped me with my contract inquiry. Service with a smile.
Jaedyn went above and beyond. She did amazing and walked me through everything
Jaedyn was very helpful and very experience enjoyed speaking to her thanks to her very much made my day much easier
Jaedyn was very friendly and helpful thank you
Gabriella was very nice and patient and I I got the best service.
Jaedyn was such an amazing host she was help with all the information and the property was really big to me at least this was my first time at public storage and I will recommend to my friends
I don’t really write reviews unless an employee gave me a 10/10 pleasant experience, and Jaedyn did exactly that. Answered every question i threw at her (unfortunately there were a lot of them lol), very efficient in helping my partner and I, and had a positive friendly attitude the whole time. Definitely made our first visit here as lovely as it could be!
Jaedyn was great !! Excellent service
Jaedyn was beyond helpful. Thank you!
Went to this storage facility and inquired about renting a unit and the manager there, I think her name was Sarah, she walked me through the rental process with all my questions answered. Would definitely recommend this storage facility. Thank you Sarah for giving me great customer satisfaction.
Jaedyn, the property manager was extremely competent and skilled in helping moving truck to safely exit the facility. She was very hospitable and helped to find registration n insurance of the u-haul truck as it was in an odd place such as back window of inside of the truck. She went above n beyond to help customer like me.
Had a great experience renting my unit, especially with the great customer service that I received from Jaedyn who helped me decide on the size I really needed. This place is very clean and safe. Thanks a million for all your help Jaedyn!
Jaedyn is amazing!!!! The service at this location is as good as it gets. Thank you for your wonderful support and helping me get me the perfect spot. Customer service is everything!
Last year and half had a $48 increase almost 50 %, nothing like trying to help the customer out in these times. I wonder were all this money is going ? Now to boot I was notified there was a break in, which doesn't surprise me because the unit door entrance aren't locked. I will be leaving as soon as I get a chance to get my stuff out of there. More problems with this location, can't get a family member access to location, seems only time someone is there is on weekends, Make numerous phone calls , email sent with no response. What I get is the boss is busy or in meetings. Trying to get stuff out but they are making it very hard, I'm guessing they need the $$$.
Nice people and recently renovated
Jaedyn was very friendly and knowledgeable.
Kinda typical "1st Month Free" bait and switch. Pretty expensive. I pay less for a unit in Manhattan. 🤷♂️
Excellent customer service by Jaedyn...
Thanks!
Jaedyn is always reliable and helps me out every year. Would give 10 stars if I could. Excellent!!
Jaedyn was very efficient and pleasant. She explained everything in detail. Thank you!
Jaedyn was great, giving us all information needed to move in.
Jaedyn was really helpful. I would definitely recommend this location to rent a space.
Jaedyn was very helpful and has great customer service
jaedyn its the best at customer service. thank you
Gabriela was very nice and helpful!
Jaedyn was very professional would love to do business with her again
Ease access storage units. Reasonable pricing.
Jaedyn (manager) is awesome => she assists you thru the entire process from start to finish.
There is a break in in this Storage! !!! Don’t rent here...
Management was very helpful and polite. Got exactly what i asked for.
Jaedyn was awesome! Perfect example of good customer service.
Jaedyn was super helpful!
UPDATE: Unfortunately I am changing my rating due to an undisclosed $103 spike in monthly payment. 5 months after I started renting here my rent took a significant spike, unfortunately at the most inconvenient time for me as well. I called and they said all they can do is save me a very small about. So I will be moving to a different storage unit. Unfortunately this has made me drop 2 stars off. I will update if the concern from my earlier comes to light.
ORIGNAL:
Jaedyn was super friendly and polite. This is the first time I rented a storage unit and she was very informative. She did tell me I will get fined for stains to the floor and I stupidly didn't check the day I signed for the unit. When I moved stuff in I saw some stains on the floor of the unit by the door which I photographed in case they try to charge me when I no longer need the unit. Hopefully it does not become an issue, but trust and believe I will if it does become an issue. However, so far so good.
Today was a great experience I met two nice ladies who really showed me the ropes of storage Donna and Jaedyn I really appreciate it
Jaedyn is a awesome staff, she was excellent, and helped me understand everything. Wish I could meet here here for everything I come around .
Property Manager Jaedyn was such an amazing help! Helped my family and I pick out the correct size unit. Couldn’t have don’t it without her, truly loves helping, and enjoys her work.
Jaedyn was an absolute pleasure to work with while deciding to rent our first storage unit. Thank you for being a smiling face and for answering all my questions so honestly. She truly was so knowledgeable and I’m glad she was the one showing me around! Nicholas also gave me a call when I first submitted the reservation and was very helpful by making sure he provided every detail I would want to consider. Thank you both!
Nicholas was very helpful as soon as I walked in and answered all questions. Made me feel comfortable enough to start my rental. Thank you!
Nick was very helpful and getting my unit in a timely fashion! Thank you for the excellent service!
Unfortunately, they are great on first impressions until they start to bill you incorrectly on purpose so you get to pay extra fees.
I had a very excellent experience with Nicholas ,He gave us so many tips and answer all our questions very professionally way , Thank you Nicholas
Nicholas was awesome in helping us get exactly what we needed. He has a great sense of humor me very personable.
Jaedyn is so professional, friendly and very thorough with my transactions and no problems with all my questions, she answered all of it with ease.
I had a very nice experience with Jaedyn when I walked in to confirm my reservation. She was friendly, knowledgeable, and she helped me set up an account, even walking me through their app. She left me feeling confident that I was going to have an easy experience with my storage unit.
I appreciated her honesty when she told me they were understaffed and admitted they hadn’t had been able to stick strictly to their office hours. With this pandemic I totally understand. I’m glad she gave me a heads up and if I need to speak to someone in person for whatever reason I’ll phone ahead!