Public Storage Self-Storage Units at 6425 S 86th Street, Omaha, NE

Had to update our key... wasn't our unit in the end or wasn't our stuff in our unit. Either way very disappointed and been waiting for a call back for any information and still nothing.

Alisha was super respectful and answered all of question

Alisha was very friendly and answered all my questions on the units sizes and pricing.

The girl there named Alisha was very courteous and very helpful and she was very polite.I will definitely be back

Employee was super helpful. Explained everything in detail and made sure she answered all questions i had.

Nice place

Outstanding experience…. Alisha was a real pleasure to work with! She answered all my questions. The unit was very clean…Thank you Alisha for all your help! I will be back 😊

Alisha was amazing answering my questions and was such a delight to talk to!!!

Thank you for your good service

Alisha was very professional and helpful.

Great customer service!

Alisha was absolutely amazing. Left without questions. She knows her stuff!!!

The worker was very helpful amazing for helping me with my unit from a different location I appreciate the help thank you.

Alisha was extremely helpful and polite. I will be coming here again.

Excellent customer service

Wonderful experience working with alisha. She answered all my questions and was nice to speak to

Outstanding customer service today! I had an issue renting the wrong unit online and in only a few minutes the property manager was able to swap all the info and get me the one I needed. Thank you!!

Larry, the property manager of the Public Storage location in Omaha, Nebraska was extremely professional and polite and made my reservation and confirmation of my storage unit very easy and smooth. I am very glad that I came to this location and I will definitely recommend this location to anybody who is in need of a storage unit in Omaha.

Muy buenos

Alisha was very helpful and kind.

Well…It was bad Oh boy, where to begin. I’ll just rapidly shoot off the reasons: The “onsite manager” was only onsite once, and that was to take my first payment. The other 4 times I really needed her help she was gone, not even a note in the window, and yes during normal business hours. The walls of our storage unit were covered in graffiti and the light never worked in the unit. The damaged automatic gate was never repaired which further restricted when you could or could not go in or out. I got a notification after 5 months that informed me my rental fee was going from $85 per month to $140 a month. That was really the last straw, I packed my stuff and vacated the premises. In my opinion, this is basically a ghetto mini-warehouse operation with a skanky, flighty Millennial as a “Manager”. This was NOT a wise choice for me. Lesson learned.

Great customer service! The manager was very friendly and helpful.

I really enjoyed my experience here. The customer service was absolutely great. She answered all of my questions and was very polite and sweet the whole time. The unit was very clean and well put together.

Nightmare Update: We went on Sunday and had to call customer service because no one was around...again. They told us the property manager lives on site. We later learned it was also with 7 kids and her aggressive boyfriend. We arrived on time and knocked, which we were told to do by customer service. She popped her head out and told us we would have to wait, she was already 20 minutes late, and remember she just didnt show yeaterday. We were there with another family who also had an appointment that she was even later for. When she finally came outside we rightfully confronted her, she then became combative, argumentative, and rude. Folks started yelling at each other. She threatened to refuse service went back into the house, then her boyfriend came storming out. He stood over and screamed at a lady with a 5 month old in her arms, then he slapped the phone out of one of the other guys hand who was on the phone with corporate. The guy with the phone was trying to get things resolved by connecting the crazy office folks with corporate. The boyfriend started threatening people then retreated into the "home" and called the police. When the police arrived they made them help us. The whole situation was crazy! Facility manager is never available. Can't get anything done at this facility. They don't answer the phone/return calls and are not there during open business hours. They have withheld access to our property for months now while we try to coordinate with someone to meet us there. We are, and have been, paid in full. We just need someone to assist us with a task that only the property manager can accomplish. After over 10 phone calls to other facilities they transfered us to customer service (we have done this twice now this week.) Customer service actually scheduled an appointment for today Saturday October 7th at 3pm and they just decided to no show. Then after our second set of 20 phone calls we finally get back to customer service agent who tries to schedule an appointment for tomorrow, Sunday, at 5:30 AM. I am appalled at the blatant unprofessionalism and lack of care. Also don't leave them a message they don't check their machine and if they do they just don't care.

Great location! Alicia the site manager is friendly and helpful.

First storage unit I've had, had it for 1.5 years. No water damage on anything, no bugs, all of my stuff is fine. It was convenient to access the facility using the phone app to open the gate. It seems they check the units periodically because they called once to tell me I forgot to put the lock back in my door. Good place, good price, would recommend.

Alisha .. I just wanted to say thank you..You Rock!!

Alisha is a very kind and helpful person. She should get a raise.

The lady was nice and professional would recommend this place to anyone

Alisha was very informative and friendly, thank you Alisha!

So I was at your location an your employee Alisha was such a help . She literally walked me through the whole process .