Public Storage Self-Storage Units at 3940 S 144th St, Omaha, NE

Worst experience they changed the price on me and didn't honor the 2nd month free deal I signed up for the manager DJ has accused me wow

I have only dealt with DJ...so i cannot speak for the other employees! However DJ was very helpful and informative! I appreciated that he was polite and respectful!

Very friendly and patient with a positive attitude !

Ben is amazing and deserves a raise! Only employee there that cares about your needs! 5 stars and my hats off to him

Customer service was great. Ben and DJ were extremely helpful.

Dj is very good at his job and helpful

DJ and Ben were great!!

Clean and secure, quick sign up process

What is delight it was working with DJ. He was very professional knowledgeable and got all of my issues taken care of in a Thank you for having him as an employee

Excellent service. I needed a unit the same day and the process was quick at an affordable price.

I came in needing to update information related to the vehicle I was storing, and the customer service counter rep DJ was able to get things done in a professional and friendly manner. Much appreciated!

Love working with Ben! He was professional and easy to work with!

The manager, Ben, was a delight to work with!!

Ben was very professional!

Benjamin and DJ were super easy to work with and friendly! Thank you Ben and DJ!

Ben was awesome

Ben and DJ did so great helping me!

This dumped chair has been at the entrance for at least 2 months.

Beware the black hole of chaos known as Public Storage! My journey there was a nightmare carnival: break-ins, fires, absentee managers, and a corporate abyss that swallows complaints whole. Hoodlums roam freely, fences are mere suggestions, and belongings fly in the wind. The office manager? A clueless recluse. Save yourself! Stay far, far away.

DJ is awesome to work with.

DJ and Zack were awesome at handling my needs

Great customer service. Stopped in to make payment and the gentleman working went over and above to let me know my unit was not secure and gave me something to attach to make sure my storage locker was secure and safe. Thank you guys again for the help.

Great Service

DJ IS THE BEST WORK I HAVE MET AT PUBLIC STORAGE.!

NOT recommended. Had a unit here many months. Prices keep increasing. Had a break-in attempt. Lock barely opens and closes now. Homeless people and suspicious people walking around throughout the facility. Garbage everywhere. Mattress and paraphernalia laying in the road. Potholes everywhere that will take your tires out. Been locked in the facility. It closes at 9pm, Gates should block entry after that time, but they also block exit. If you try leaving after 9pm, youre stuck. One gate is constantly offline. Saw someone having trouble accessing their climate controlled unit. Door wouldnt open. Manager NEVER answers calls. EVER. Manager is never in the office. As far as Im concerned, the place is abandoned and someone's just pocketting money to do nothing. This place is a joke. Not worth the money Im paying. Got in at $125. Now its $170.

Great customer service! DJ was so helpful!

Our storage Unit (along with about a dozen others) was broken into and the Manager told us they didn't need to call the cops and it's our problem. They didn't even call everyone that had their units broken into. People will arrive and find their stuff stolen and Public Storage says it's not their problem. They make you buy their lock, pay them for insurance, then leave you high and dry when your unit is robbed. Thankyou Public Storage for being less secure than leaving my stuff in my yard.

IMPOSSIBLE TO LEAVE THE PROPERTY AFTER HOURS. I've been on the phone for 30+ minutes just trying to leave. Property is littered with massive potholes that they will probably never fix. It was a huge mistake moving to this unit. Price keeps going up, NOT worth it. Place is not kept clean at all,very trashy. No one ever answers the phone. Gate doesn't even close all the way, so much for gated protection. Gate keypad and app rarely work. DO NOT USE THIS PLACE, YOU WILL REGRET IT.

I am immediately moving my stuff out of this Public Storage location as soon as I can actually get back into my unit… The gate to get into the place is not even closed all the way, so that defeats the purpose of “gated access”. I’ve been trying to get into my climate controlled unit for a MONTH now, and I go back at least once a week to check to see if it’s been fixed. The key pad to enter the climate controlled units has said “system offline” for over a month, and the management has done nothing about it. I pay $60/month to store my items there, so it’s frustrating that I’m paying to store my stuff and I can’t even access it… I’m an out of state college student, so I was hoping this would be a good place to keep my extra items. I guess I was wrong, ugh! There is NEVER anyone actually at their office to help you if you have an issue, and calling “their number” is NO help. The owners of this property don’t seem to care about the people that rent from them. I have never given a place one star before, but I am seriously so frustrated with this place… I would not recommend keeping your stuff here if you care about your items and want to be able to access them!!

Our RV was broken into within a week of storing it here. There was no office person on staff or on the premises when we tried to report it. We made a police report and the cops were already there for an attempted vehicle theft. We have never been able to actually reach someone on the phone prior to this.

Bad management and poor customer service. Store your belongings somewhere else. Closed out my account via the app and now I am getting charged for a spot that I never knew I had. Tried canceling it for two months now and I am still paying for it. Customer service states they will note the account but nothing happens. Cant reach the property manager to save my life. Asked for the Regional Manager several times and no one calls back. I also believe homeless people are staying there. Several trailers and RVs that are unable to move, broke down, should be demolished but are being lived in. Driveway and roads in the fence are riddled with potholes so IF you go in, go slow. Save yourself the energy and headaches and just don’t bother.

Awful customer service. Don't expect a phone call back, even if you leave 10+ voicemails over the course of 2 months. Might be cheap rates, but you get what you pay for - which is to be avoided by the ownership. The online chat customer service advised to continue calling the facility after we informed them that we've had no success in doing so for the past two months so.... Might have to go through our card processing company to file a dispute on services not rendered due to lack of responsiveness by this company. Just atrocious and unacceptable.

The place only has two cameras. One on each gate. The place gets broken into constantly. There's about 11 strategically cut holes in the fence along the railroad tracks.... We lost a lot... My children lost a lot .. And they said there's nothing they can do and did not even seem to give a s#it. Don't go to this place.

BEWARE!!! DO NOT I REPEAT DO NOT DO BUSINESS HERE, STAY AWAY. I got my trailer stolen from here and all my equipment. There's no active property management here, district and regional managers DO NOT call you. This place is a joke. There's an open case for this place right now and the attorney general knows about this place as well. Funny thing is you can't leave this location without a pass code so who ever took it belongs there. If anyone would like to reach out to me social media - I have a local news station wanting to do coverage on this place. They are asking for more people to show on camera

No one is ever on duty at the office. No one ever answers the phone. One time needed to get inside building P but keypad not functioning.

I had my stuff moved all the way across country and when I finally got everything moved in there was not a latch on door to lock. I’ve called 15 times to get one so I can lock my stuff. No one ever returns any phone calls. Have no clue what to do

What a disaster this has been. Three months ago I get a voice mail informing me that my unit had been broken into and I needed to drop off a key so they could take the lock off and replace the door hardware. I dropped a key in the key box outside the office (which is rarely staffed) shortly after and assumed it would be taken care of. This morning I stopped by to check to find that only had the hardware not been replaced, but that it is completely non-functional and my unit has been ransacked and anything of value has been removed. I pay $150+ a month for this? If you are looking for safe storage and helpful customer service, look elsewhere. I will be removing what's left of my unit and finding a reliable, safe storage facility.

Can’t ever get ahold of anyone. Been trying to get into storage unit after break-in. Wasn’t given key to new lock since my old one was cut off. Been calling multiple times and property manager doesn’t answer phone. Probably going to have to re-break into my unit to get my stuff out. Edit: Looks like some fake reviews are being posted to keep the average higher. Stay away! Update: Ended up having to cut off the lock on the unit. Got our stuff moved out. I would rate this location negative stars if possible. Worst experience I've ever had. Oh they jacked up our rates like two months ago too. STAY AWAY!

Atrocious customer service. In person, they are vile and appear aloof and disinterested in talking to anyone. If you call, they will not answer or call you back. If you call corporate, they will reroute your call back to these incoherent cretins. This is, for sure, the worst office staff that minimum wage and a Craigslist job posting can find. Take my advice and store your stuff elsewhere.

This has been amazing! Love stopin just to say hi. Property is always clean never had any issues. If you are needing storage this is the place. Not only amazing customer service but a clean place.

Great customer service

I wish I could give 0 stars. Worst customer service, manager do not pick up the call or get back to you. Customer service says they cannot do anything if manager do not gets back. They are not ready to refund me!!! Worst place ever!

I'm not really a bad review type of person, but I haven't been able to get into my storage unit. I even left work early today in hopes that there would at least be someone in the office if I couldn't get in the gate again. There wasn't. I was also given the general use access code, so I'm starting to worry about the security of my items. Hoping that this will get resolved quickly.

I’ve been moved out for two months. No one is ever in the facility to meet with and they won’t return my calls, so I keep getting charged despite my move out.

I've been renting a unit since Feb and still can't get in the gate

The worst experience I have ever had with a business. Neither Our code nor our app has worked to open the gate since we opened an account with Public Storage. Property manager gave us a code to use & that code still doesn’t work. Either they are unaware of how to work their equipment or they are lying when they say their access hours are 6am-9pm. Unable to reach property manager every time we’ve been locked out. After calling customer service our code still doesn’t work & we’re given a 1 time code to use to get in & then told to call back in order to leave the facility. Because I have any confidence that I won’t be locked inside the gates with no one answering the call. No thank you. I will be removing my things from The unit, canceling my contract & telling everyone I know to never use them.