Poor customer service and assistance from General Management along with District Manger. I paid my storage fee and unable to access my unit for an entire month and they still charger me. The representative tried reaching out to the higher up but they are not very responsive and don't treat their customers with the necessary service while occupying for their units. My issue is still unresolved. Maybe a Google review will help this matter.
I’ve had nothing but issues with this Public Storage location. The AC in the climate-controlled units hasn’t worked for over three months, making it feel more like a sauna than a storage facility. I’ve tried reaching out to the property manager multiple times, but my calls have been completely ignored. If you value your belongings and want responsive service, look elsewhere. This place has been a huge disappointment.
Charlene gives the best customer service ever!!
My storage is at her location…
8733 Glenwood
Raleigh, NC
I am currently in Michigan so l can not come into the office if needed and she kindly handles whatever is needed for my unit
I appreciate her dedication to the customers. Thank you, Charlene. You’re the best.!!!
I'm not one for change and not having someone at this location all the time is change. I had the pleasure of meeting Tracy while she was cleaning the floors and what a delightful burst of energy she was. She showed me how I can use my app and pay at the machine. Thanks for smiling when I was not
The customer service was Top notch...I believe her name was Ashley Wallace-Lloyd....5stars..She was so nice
Tiffany is the best!!! She was so helpful, gracious in helping with my storage needs. Can not recommend this location enough. They are the best.
Great customer service! Amani helped me through the entire process start to finish, couldn’t have asked for more!
Sherita was effortlessly quick, helpful, and efficient. I have enjoyed storing here and will continue. The property is very well maintained. I recommend this location.
Avoid this location. They just increased monthly rates by 40 bucks when I am already overpaying for a "climate-controlled" unit that isn't actually climate-controlled. All of the window seals near my unit are broken and it has been noticeably hotter inside the unit than it has been outside every single time I've been there.
Great experience at this location with Armani. Truly went above and beyond to make sure all of concerns were address and resolved! Highly recommend to everyone!!
I received SUPERB CUSTOMER SERVICE from Armani!! Before I arrived at the facility, she called me with a very welcoming tone to confirm my reservation. Upon arrival, she greeted me with a smile and a will to help. From the time that I walked in the door to the time, I left she assisted me with ease and went ABOVE and BEYOND to make sure that I was taken care of!! She deserves a promotion!! This is what customer service should feel like! I was very impressed and hope to work with Armani again in the near future! :))
Amani provided awesome customer service. She was very informational and help me get the best unit for the lowest rate.
The store is super clean and a warm, pleasant environment.
5 of 5 would recommend.
Luvs
Amani has been really helpful to me
Imani has a very beautiful personality good customer service and a beautiful
Amani, is great person.
Great customer service,talk me into renting a unit
Had an amazing time with Amani great Amazing customer service Public Storage has A-1 Service all around
Amani was so very helpful and patient with me setting up my storage needs. I would definitely recommend public storage for your storage. Thanks Amani!!!
They have raised our rates every 3 months. We went from paying $100 a month to now $200+ in a years time.
Armani is AMAZING! She has helped me with ALL of my needs regarding any questions, access, and simply went above and beyond to navigate me through some processes in which I would have been lost if not for her assistance. Her level of kindness and professionalism has been nothing but excellent with every interaction!
It's truly a pleasure working with her😁.
Thanks, Armani!
Absolutely amazing customer service. Professional, knowledgeable prompt and efficient.
Due to a system issue, my reservation was not valid. I was initially upset but Amani could not have been more helpful. She researched several sized units at several locations and found one perfect for my needs. She exhibited professionalism, knowledge, and most of all kindness, which was much appreciated after a trying day. I can't express enough my appreciation.
Armani was great. Helped me find the right space for my needs.
Amani is awsome!. She is very friendly and professional and provded me with the best customer service.
Amani found me the best unit at the right place for the right price! Fabulous customer service- Give this girl a raise!!!
My experience today with Amani was one that I will never forget. She had awesome customer service. Kept me and my wife laughing. She was very professional when showing us the space. If I had to choose a place to store. I 100% recommend you to pick public storage. Where I learned today That they care.
Tequana is the best very helpful and help ease my stress from moving I appreciate her more than she know, thanks again Tequana.
Tequana has very good customer service skill, she explain everything very well. Thanks for the great experience.
I reserved my unit online late at night and received a call from Tequana the very next morning. When I went in person to see the unit, she was very helpful, super pleasant and patient (because I had quite a few questions) and also changed my mind on the spot about the unit size. She made the process really easy and stress-free. Appreciate this level of service!
I had to move quickly and send my furniture ahead of me. Tequana handled everything professionally and smoothly--and she was kind at a very stressful time.
Easy access to the unit. Always clean and well lit. There were a couple of carts to use if we needed it. Staff were courteous and friendly.
Tequanna I'd always so friendly and helpful!
Nice and good customer service
Tiffany took good care of me. Quick and painless rental setup.
Mike, district manager, was INCREDIBLY helpful. When I had questions or constructive criticism, I was reached out to and listened to and it really makes a difference when it comes to the care of your customers. I would recommend this place based solely on him and his help and understanding personality. Thank you Mike!!
Tequana was amazing!! As soon as I walked in she knew who I was from booking a reservation. The process was very fast and brief. Definitely a great asset to have on you guys team.
Tequana is the best, she is so kind and very knowledgeable. We need more people in the world like her.
ANTONIO W. was so helpful in finding a unit that is suitable for our needs. he was very friendly and professional.
Tequana smith is a real breath of fresh air , she's so kind and helpful I truly appreciate all she did for me
Tequana is the best, great customer service, and she is a very nice and very knowledgeable.
Tequana is so sweet and she made sure I understood my lease before I left she took me to my space and I love her customer service skills
Tiffany!!!!! I can not say in words how you helped me. During these trying times, your patience and understanding is a blessing. I hope Public Storage know how valuable you are to the company as much I appreciate you!!!!! Bless you -Jennifer M
Tequana was very helpful and informative
Lady at the Front office was very pleasant and helpful.
Tequana was very nice and pleasant, she made sure I knew where my space was and overall a very sweet person.
Tequana is the best she is so helpful an answered all my questions.