The storage units are good. Vehicle access is sufficient for a large uhaul and trailer. Facility access is not 24hr. Customer service is absolutely abysmal.
During my relocation from Florida to a region synonymous with hospitality, I was unfortunately subjected to a less than courteous experience with a Public Storage customer service representative. Despite my professional background as an ER doctor, the CSR exhibited a demeanor reminiscent of a surly reptilian, with an unwelcome blend of sarcasm and condescension over a simple matter of geographic misplacement. His meticulous examination of my Jaguar's condition, sans battery, was not only unsolicited but also reflected a judgmental attitude unbefitting of a service provider. His subsequent implications regarding my financial capabilities and the potential negative impact on their storage facility's reputation were both insulting and irrelevant. In search of a more respectful environment for my belongings, I chose to take my business elsewhere, thereby avoiding the unsavory treatment that seemed to be Public Storage's standard protocol.
Loved Gabby! She was so informational! She had an answer to every question I asked! Great experience for a 1st timer! 10/10 will highly recommend!
Update 10/24/2024!
Everything was going great until I received a call stating owed a balance by Gabby who called & instructed me on how the move out(9/23/2024) was suppose to go!(09/30/2024)I did exactly what I was told to. I received a call stating(10/11/2024) I owed the balance due to the property not properly moving me out! I have been trying to contacted the property with no response and customer service with no help! It is highly unprofessional and has lost a customer moving forward due to lack of communication! I would not recommend!
If you're looking for the worst customer service in the world, welcome to Public Storage! We've been waiting to call a call back from district manager Kevin Walls for MONTHS. He refused to call. Today, we tried to get an answer regarding late payment to learn that this person no longer works there. Christopher Moss was supposed to return a call and he too refused to call. The poor employees are forced to be the messengers for terrible management. We want to make an arrangement to pay and no one will help. If you call the "We Care" they actually don't. They again, tell you to reach out to the local managers and no one responds. The rent continues to rise for no reason. The value of Public Storage is abysmal. They will sell your stuff if you're a month and 16 days late without zero understanding. This place is the worst. Beware. It's a rip off. My family's entire life is about to be lost forever for corporate greed.
Gabby was such a huge help very knowledgeable and polite!! I’m definitely referring people to this location!!
On 08/10/24 I received the greatest help and support from the Property Manager Patrice Rice who resolved my storage space issues over and above what I expected, after having made 3 reservations, going to another location and no one was present to help Me (the location wasn’t even open at 8:30 am on a Saturday morning not advocating that Public Storage should be a 24 hour operation, b/c I understand employees need time off too) calling the reservation line and they were of no help I went to the Hopson Rd store at 4812 Hopson closest to me and Mrs Rice took ownership of my issue and fully resolved to it My satisfaction. She is to be commended for her excellent customer service, her care about my situation and her commitment to see it through she is deserving of a raise. There’s not a lot of customer service people left who understand it and will take ownership.
Came in early today and Patrice was available to help with all my needs. Showed me a couple of spaces just to be sure I got the right size. Answered all my questions and gave amazing customer service! Definitely was satisfied with my choice to rent here!
Patrice was so very helpful with my reservation! It was such a smooth experience and I will definitely be referring customers to this location!
Patrice showed excellent customer service! My move in process was smooth and simple. Definitely recommend Public Storage!
Worst service. Reserved online. At the office, the lady assigned me a unit that does not fit my needs and refused to refund the admin fee.
Chris was amazing with giving me details and insight on my choices!!
Special shout out to Dale for taking care of me and my wife as our lock was cut unexpectedly. He made sure a new lock was attached and had great customer service.
This is the worst location ever!! No one is ever here to help. I’m paying monthly for a storage but can’t get access because the lock is old and rusted. I’m always having issues trying to get in my storage. I have left multiple messages and no one calls back.
Rates increase substantially after a few months of renting. There is seldom anyone in the office on site for assistance. The app often doesn’t work to open the gates! Storage units are dirty.
Smooth and straight forward personal exchange after having had a terrible experience at one of their other locations in Cary. If it wasn’t for Shannon, I would have walked away from Public Storage. This is a location that takes customer service seriously. Highly recommend.
Inquired about a storage unit while working in RTP . Shannon was very pleasant and helpful showed me several units that might work for me very professional.
Shannon was extremely pleasant and her customer service was superb!
Nice property! Shannon the Property Manager answered all my questions in the midst of what seemed to be alot going on with
several customers .She spoke of a gate issue but with confidence assured me that it would be fixed and storage facility was secure.Very professional and patient definitely just what I was looking for.
Lisa was so helpful. She was polite and professional and I want to say thank you for your assistance.
My things was stole out my unit and lisa the manager I Thank you so much Lisa for helping me fine the guys that stole my things I know I'm a hard person to be around at times but you took your time to fix My issue with my storage with the police officer you Was extremely helpful, I apologize for my Attitude towards you. I highly recommend this location if she is working there.
I give Lisa at the Hopson location 5 stars for her outstanding customer service. My overall experience with PS' call center was absolutely awful and Lisa did her best to correct their errors (frankly, lies). I recommend this location as long as you can work directly with the location and skip the call center.
Lisa is so helpful and kind. Thank you to her! My vacate was very simple and fast!
Didn't see anyone on the property the whole time I had the unit, the front door was always locked, it took spamming the line for over an hour to get someone on the phone, my move out date wasn't honored, I got charged for a month that I wasn't even using the unit, then charged a late fee in trying to dispute the charges. Maybe find someone who actually staffs their locations 🤷
Lisa and Maresha are always helpful and kind!!!
Thank you Lisa for Helping me with my reservation she was a blessing to my soul I enjoyed her professional service a very kind lady, the move in was simple and easy I highly recommend this location for your belongings
Lisa was the best part of the experience with public storage! She was quick and efficient also was able to break down all the prices and spaces showing her great product knowledge!
Needed to downsize and when I was greeted in the office by Lisa I was beyond pleased with her help! Months past I was unable to ever get anyone on the phone (at the property) or in person. I wasn’t having a great day but after
chatting with her while she changed my information for the new unit I left with a smile not only on my face but on my heart! What a wonderful property manager you have !!! 5🌠 +!
Brenda
I came into the store needing help because i was unfamiliar with the company and Lisa was really helpful & nice with answering all of my questions. Thanks so much!
Lisa was great I got behind on my payments she was patient with me and help me sort it all out.
I paid high price $141 for the location. It has NO DOLLY AVAILABLE for months. I came to know only after I signed up and brought my stuff. The receptionist is nice but she could have mentioned about this situation upfront.
Mareshah was knowledgeable and friendly. We received great customer service! The facility and the units are very clean. We will be referring all of our friends to this location!
Mareshah was very nice and helpful with my moving needs. She was polite and made my moving process stress free. I had to do so many things at once in such short notice. EVERYTHING WAS ON THE FRIST FLOOR WITH CLIMATE CONTROL. Thank you
Mareshah was awesome! Very helpful and friendly, would definitely recommend.
When I arrived at Public Storage Mareshah was so nice by greeting me and assisting me to rent a storage unit online.
Mareshah was very nice when I walked in and greeted me a warm smile. She helped me with renting a unit online.
Mareshah was very friendly & helpful with my moving process
When I arrived at public storage I was kinda of confused on how things go but mareshah helped me out with everything. Easy process
This is not a review for the state or service at this specific location, but rather Public Storage's scummy pricing tactics. I am not sure if this location has any control over pricing or if that comes from "corporate". Regardless, my rental price will have increased 54% in just over a year as I just received another notification of a price increase. I started at $74/month in May 2022 and in August 2023 the new rate will be $114/month. Their tactics are to offer a low initial rate and then jack up the price once a customer will be inconvenienced by having to remove their stored goods. It's predatory and Public Storage should be ashamed. I'll be canceling my rental agreement and removing my stored goods.
Fair warning to any potential renter: your price will go up rapidly after you sign the rental agreement, so be prepared for that.
Clean, safe and well managed for a short term need. Mareshah made our move out simple and quick!
Maresha was very patient and friendly with helping me. I stopped by the property to inquire about sizes and pricing. She answered all my questions and more.
Excellent experience thank you!
Everything explained over phone when we reserved storage was as it was when we arrived to set it up…Katina was the agent on duty and was super friendly, welcoming, professional and efficient. Property and front office very clean and well kept. I’ve rented at multiple storage places over the years…hands down best experience at this location!
Amazing customer service. Made the process very easy and explained all options to me. Very friendly. Katina is the best!!
Awesome experience with Katina, she is extremely helpful
Katina was excellent! Her customer service was exceptional making getting the unit a breeze 5 stars all the way!!!!!!
Katina Moore is awesome and will make your experience worth the visit!!
Ms.Katina was really great! I recommend her for any sales rep
Katina was very kind and helpful with figuring out my storage space today. Highly recommend!
I’ve had my fair share of struggles with storage spaces in the past, but Katina was super helpful with making sure all payment issues and space vacating steps were completed. I was pleasantly surprised with how friendly and efficient Katina was throughout my entire experience!
This is actually a six star review for Katina Moore at the Hopson store #27397. I had a very complicated problem with our corporate storage account and Katina spent 2 hours with me, in person, sorting it out. All of our accounts now have one cohesive name, phone number and email address for all of our storage units that we have. Katina got all our accounts perfect. Her district manager, Kevin Walls, should be proud of her, helping that location's largest account. Unfortunately, the call in customer service 'service' let us down to the point of possibly looking somewhere else for our storage needs. the call center refused to acknowledge that all accounts were under one name and refused to perform the task of placing all accounts under one account number. Excellent employees don't last long at companies with such poor back up support.
Katina WAS AWESOME!!!! Really went above and beyond!
Had a great experience here! First time ever using a storage unit and Ebony and Katina we absolutely amazing and so hopeful!!
Convenient storage at a great price.
One star less because of price
Public storage was awesome! Katina was very nice and patient. She walked through both units we requested to see … great service
Taylor is the best property manger ever if young lady like would let her manage business.
It was convenient from where I was moving from. However, not worth the amount. Temp control in these extremely hot days are not controlled enough because it's still pretty warm inside. Also, you should definitely have a restroom in the buildings to use and that 9pm closing time can be longer for people that may get off work past 3 and 4pm.
Great experience. At one point the gate was broken so that was tough to deal with. That’s why they get four stars. Outside of that my time here was pretty much completely online except, I lost my key and had to get a new lock. Fortunately the cost was minimal and they replaced the lock within a day. Customer service was solid. I would recommend this public storage in the future.
This is a long overdue review, so here I go!
I was in a rush to get supplies for my work and we encountered a few setbacks with getting keys for the actual unit. Tamara was able to quickly search for the key that I needed for the storage unit that had my supplies. Not only that but she was incredibly kind and patient even when I was getting nervous about the whole situation. She knew what to do and was able to get me closer to getting those supplies for my work!
I truly appreciate the work you guys have done and are doing!
I am new to the area and walked in to ask some questions. Taylor was very nice and patient with me, which is not something we (as customers) see alot these days.The office was very clean and inviting. One of the best locations I have visited hands down!!
Taylor is super friendly, and this is a great facility. I highly recommend using this location!
Had a great experience with Tamra! She was very helpful, quick and courteous, which was much appreciated! I highly recommend this location for your storage needs
Tamra was awesome! Great service and gave me really great info and I rented a unit!!
Tamra was very helpful and informative.
I had an absolute wonderful time looking for a proper storage compartment for all of my items from Florida. Taylor took the time to listen to my reasoning for need for storage and had such a kind demeanor in helping me let my friends get everything in. She even offered to help, the sweet thing, I told her that my friends could handle all of it and there was no need to worry. Then I went ahead and baked up a nice sweet pie for her out of being such a sweetheart and helping with everything including my mental state. She is just THE BEST