Public Storage Self-Storage Units at 1003 E NC Hwy 54, Durham, NC

Great service Knowledgeable front desk guy

DO NOT RENT HERE!!! STAFF NEVER THERE, General Manager is RUDE and people are know to live in basement storage unit!!!! Had to give a star to post, would have liked to not given any star!

Very affordable and easy to use.

Very easy to get started. Very pleasant experience. I would recommend Public Storage to anyone looking to store their belongings.

I placed a reservation through the website for less than a week before the move-in date. Even though the reservation was made late at night, I received a call the very next morning from one of the most unpleasantly aggressive people I have ever heard in my life, informing me that I would have to "confirm" my renting the space or it would be "put back on the market". I pointed out that I had already reserved it. "Well did you PAY FOR IT?!" was her nastily snide response. I'd had barely an hour of sleep and was in no mood to be browbeaten by this person, so I just said "I don't have time for this," and hung up. The next time I logged on to the site, I found that my reservation had been canceled. (It's worth noting this location had plenty of vacancy every time I checked, so it's not like they were losing money from my 6-day reservation.) Why do they bother having you set a date and time of move-in if they're just going to have some pushy employee call the very next day to demand you pay IMMEDIATELY or they cancel your reservation? The only reason I gave two stars instead of one is because the gentleman at the location whom I'd spoken to previous was very kind and helpful. But if they're trying to encourage people to rent from them, hiring rude phone-jockeys to call and berate people who are already stressed from moving is a terrible way to do it. That's probably the reason they always have lots of vacancy there.

We went there to pick-up and deliver a hospital bed to one of our church members. The unit was well lit, organized and was easily accessible

Dios ws grande

Live the security and the way we only needed to talk to staff to pick up keys everything else is app use.

The Gentleman who helped me was very professional and helpful. I felt like he was an instant friend

The young man in the office was extremely helpful and polite!

The manager Kimberly is very friendly and most helpful.

SCAM ALERT!! This place will continue to jack your rent up the longer you have a space there!! Originally was paying $55/month and now I pay $135/month for the same small space. They’ve increased rent 4 times saying “we’ve just had company wide rent increases”. Weird, because they are currently advertising the same unit at the same location for $61/month… More like they know people don’t want to deal with the inconvenience of moving and without a contract they can do whatever they want! Beware of this scam!!!

Scott is the best. Clean place to store.

הלכתי עם בעלי לשם אחרי שהיה לי בעיות באו ליין ולא ידעתי איך לעשות כי אני לא מדברת אנגלית טוב. הבחור בשם Scott עזר לי מאוד ונתן לי שירות ממש ממש טוב!!!!

I rented a unit for almost two months and everything was perfect. Scott was extremely helpful in getting my account closed out without any problems. I would highly recommend this location for a shortage unit!!

Very helpful

Great place 👌

Scott was extremely helpful!!!!!!! I had tons of questions and he able to answer every one of them. I was in and out of office with everything done in just a few minutes. Thank you!

Nice storage good space and people are very nice

Responsive, timely customer service by Scott…. New, clean facility, easy contactless access. Thumbs up!

Great location, and great prices! All staff isn’t customer service friendly, but overall I recommend public storage for your storage needs. They have auto pay available and convenient hours to enter your unit. And units are also temperature controlled so that’s a plus. Been using this storage space since the facility was built not long ago (originally cube smart). I haven’t run into any problems other than overall how you may be treated by staff time to time (only reason I give 3 stars, customer service is important!)

For about a month now I have been frustrated wondering what to do with my personal property. I worry about not choosing trustworthy people. From the time I walked through the door and was greeted by Taylor and Scott all of my problems were taken care of. If you need storage help put your fears, worries and questions in front of Taylor and Scott. Let them help you like they helped me. Great price and they're nice!!!

Don't go there because they will rip you off completely and rob you blind and they will find a way to do it legally.

I had the best experience ever today with Taylor. She was very patient and professional. This is the kind of service you want and need after a moving day!!! Thank you!!!!

Easy and seamless from the CubeSmart website to in store rental. Unit was ready and my truck rental was exactly as described. Clean facility and great staff!

Great service. Eric was helpful and knowledgeable.

Your staff and facility combined with acceptable pricing.

Just started renting the unit located in a convenient location. The manager Eric Huston was very courteous and helped explain in detail and clearly demonstrate the way the storage operates. Assistant was efficient and helpful. The hours of access to the storage 7 days a week makes it convenient. Very satisfied thus far.

Customer service she was very helpful.

Super easy process for moving in to storage. We had to move stuff in to stage our home and they seem to always have great deals. We did the entire process online and over the phone and they were very helpful. There is an overhang at the main doors that helped since it was raining. The carts they have to help with move-in are in great shape, as it the facility itself. There is plenty of room to maneuver a large moving truck, which was a bonus.

Never rented a cube before. Rented three for a few months. Tiffany and the whole crew here were GREAT!!!

Your office personell (Tiffany) was very professional and helpful and knew her job well.

Tiffany is very helpful. Would recommend and it is very clean

Jordan and Tiffany were wonderful.

Clean and safe. Loved it.

The amazing staff and service I received was absolutely amazing!

Tiffany Butler did an amazing job moving me into the perfect unit. She was fast and efficient and very knowledgeable

I lovevmy cubesmart location. The units are nice and clean. The staff are the best.

Tiffany and Jordan were terrific. Customer services is top notch!

Tiffany Butler was very friendly and attentive great personality

We looked at three other facilities and delayed our move because of how poorly we were treated. Excellent service, clean facility, and knowledgeable, helpful staff. PERFECT.

Good service, amazing staff, and the facilities were super nice!

I had an excellent experience at CubeSmart located on 1003 E Hwy 54. Tiffany Long was very professional and helpful which made the much easier. Thank you Tiffany.

I contacted this location because a friend had referred me, because of the excellent customer service she received from the staff member named Tiffany. I called and asked to speak to Tiffany as I was undecided as to what size I needed. She took her time with me going over the pieces I had to store and helped me come up with the appropriate storage size. She was so kind and helpful, making this an extremely easy process. I actually can’t wait to move in in June! I hope her management team realizes what a gem they have in Tiffany. Maybe it’s time for her to receive a bonus for doing an outstanding job! You don’t want to lose her!! See you all in June! Best, Jen Richmond, VA

Very Professional and friendly

Tiffany was friendly and very helpful. Very knowledgeable about the company. The building is sparkling clean . So happy I chose this company for storage

Tiffany has been my right hand lady; The online lease signing was a great way to stay safe; All of us! Tiffany has gracefully corrected my error online and now all is GOOD TO GO for smooth move in! Thank You Tiffany at Store# 6363/1003 E NC 54 Durham NC 27713 location

Tiffany at the Hwy 54 location did a great job finding me a unit close to the door. Very impressed with her work ethic.

Dominic was sooo helpful!!! I have to practice social distancing almost to the extreme because of my job and Dominic was so patient and wonderful. What a great experience!! Just had to update. Moved out yesterday and forgot today was renewal day. Tiffany was amazing! She went out of her way to make sure I wasn't charged for the full month. This was truly a great experience beginning to end! Use this place.

Tiffany was very personable and friendly! Loved working with her to find the perfect space for my wife and I. Stop in today!!

We chose CubeSmart because of location, but it's still worth noting the great service we received from Tiffany. We visited before social distancing went into effect and she was great. When it came time to get our space, she was tremendously helpful in making it an efficient and contact-free transaction.

Great new location. Service was great, it took me no time to secure a storage facility!

Duane G. Amazing Customer Service Very Professional he took the time out to explain Pricing and Unit Sizes as well as showing me around the facility! I will Highly Recommend this Location to anyone! I will definitely do business here again!!!

The reservation process was simple, employees are friendly and informative.

We had a great experience at the cube smart. We were able to rent the van and although there was a potential complication, the manager was able to work things out and saved the day. This place is very clean and organized and the manager was very helpful.

Tiffany was very nice and the location is great and the storage space clean! I would recommend storing things here

Phenomenal service and assistance! Great value!

Nice Staff and nice facility

This is amazing!! Tiffany Long was the young lady that worked with me and I’m so excited with much gratitude!! She’s awesome!!

Awesome customer service. Tiffany was so helpful and answered all of our questions.

CubeSmart is awesome! The customer service was great. Tiffany helped us out and she was helpful, informative, and nice. The facilities were clean and well organized. The prices were fair and the location is convenient.

Tiffany’s customer service was great! I very pleased with how easy the rental process was and my unit! Thank you for helping me find the perfect space to store my things!

Duane was very friendly and informative. Upon my arrival he greeted me in a warm manner. He quick got me in and out and made sure my unit was clean and tidy. I am very happy about my experience. I will be recommending others to this facility.

I stopped by CubeSmart on Hwy 54 after calling and inquiring about what was available. Tiffany was amazing in showing me around and explaining the move in process and how the rental works. Will definitely be going back! Thank you Tiffany!

Very convenient and worth the price!!

Perfect location, wonderful staff. Tiffany was so helpful!

Tiffany Long and Duane Gibson were very professional and gave great customer service. I would store my furniture there anytime and to not forget the candy bowl was awesome! Go Reserve with them ASAP!

Tiffany was a great help from start to finish and made the process quick and seamless. The property is new, clean and safe.

Tiffany was great!

Tiffany and dewayne were a great help ! Extraordinary experience and a clean environment! I highly recommend this storage facility above the top experience!

Thank you so much for the amazing customer service Tiffany and Duane! Very happy I found this place. So close to home, friendly staff, and very clean!!!

Excellent service and prices.

Tiffany Long was very professional and answered all my questions. Love how clean, organized the office is. Great staff👌

I was in a pickle and needed to store some things last minute until my house is complete. I inquired online and locked in my rate, within 15 minutes I had a call from Tiffany confirming my details and answered all my questions. I showed up within the hour and everything was ready for me. Showed me the unit, had a lick ready for me and I signed everything and was out the door in less than 10 minutes!! Appreciate Tiffany being so thorough and ready for me when I arrived!

Tiffany did an awesome job explaining the move in process and lease. She answered any and all questions I had while on a tour of the facility as well. I highly recommend this facility, ask for Tiffany!

This is a brand new facility with various storage options. It is conveniently located. Tiffany was very helpful and took the time to help me find the perfect storage solution for me.

I was impressed by Tiffany 's greeting at CubeSmart. She made me feel welcome. She explained in detail the move in process. In checking other facilities, CubeSmart will definitely have my business in the future.

This was my first time using a storage unit. I went in and Duane was very kind in helping me determine which size unit was best for me. He offered to show me different sizes so I could select what was best. He told me upfront the price (first month free! ) and that o was expected to have some type of insurance (that they offered as well---and its reasonable). Tiffany, the manager called and confirmed the unit a few days before and everything was set and ready to go!

Tiffany was amazing! She got me in and out quickly and was incredibly helpful.

Staff was very helpful and the facility was very clean and new.

My lease was thoroughly explained and reviewed by Tiffany. She was very personable and gave me a tour of the new facility. Everything was clean, organized, and professional. Highly recommend.

Fairly easy and fast experience. Internet was down but Tiffany called me right away when it was up again. I got a nice storage location with easy access to the outside.

Stopped in to view the newly built facility and it was great! Tiffany is very friendly and helpful in answering all my questions. A+ highly recommend!!

The facility is very clean and the Staff was friendly and helpful!

Great experience! Tiffany was super helpful and made the whole process easy.

Duane was very helpful

Tiffany was very helpful in locating the services that I needed. I was able to seamlessly reserve a storage unit and move needed items.

Tiffany and Dwayne is very professional and helpful. Extremely nice and welcomed me at the door with a smile and a handshake. Couldn’t ask for better help.

Tiffany was very nice and helpful and made the process very easy

Tiffany was awesome! She was very helpful with us, showing us all the sizes so we can choose what was best for our stuff!

Tiffany provided very good customer service and helped me get what I needed in such a short period of time.

Awesome experience on my sign up and move in!!!! Tiffany took care of my initial visit and answered all my questions! Duane took care of all my move in needs. Thank you for the awesome experience. See them for all your needs.

My wife and I stopped in to CubeSmart today to check out the new facility. Tiffany was very helpful in showing us the property and explaining the move in process. We are not quite ready at this time to move in but will definitely choose this facility when we do! Thank you for the great customer service!

Duane was a super great help there were no hiccups in the process and I would gladly recommend Cube Smart Storage

Dwayne and Tiffany were very helpful and the facility was great - brand new! Highly recommend.

This is great! Tiffany was so helpful. I was greeted at the door and found the perfect unit in seconds!

Worked with Tiffany to get my storage unit set up. Showed me the facility and went over all the details and answered all my questions. Very nice to work with. Would highly recommend this location for storage.