Public Storage Self-Storage Units at 1003 E NC Hwy 54, Durham, NC

Mareshah gave great customer service. I really appreciate you

No one ever answered the phone, can't leave a message and no one has been seen in the office on the weekends or Monday at 230pm

The location is why I chose this facility, but when you pull up you can see the side door to bring your stuff in is completely busted, nullifying any need for an access code, as anyone can just come and go as they please. The worker up front said they are "looking into it", YIKES!!! That should be fixed in days, as it's a major safety concern. Have you notified people in the facility this is broken to give them a chance to get things out for fear of theft? Given a month or 2 free rent to keep people happy. The facility itself is nice and clean, but you might want to look into fixing the MAIN DOOR sooner than later.

Mareshah was very pleasant and accommodating. The facility was very clean. I would like to suggest a bathroom for the storage owners when staff is not on site, maybe one with a combination. Overall it has been a pleasure doing business with Public Storage.

Mareshah was pleasant, informative and accommodating. This facility is very clean and was the perfect location for rental. I would however like to suggest that they obtain more carts and remove signs indicating restrooms as there arent any for the public.

Mareshah was so helpful! I wouldn’t go to any other storage facility in the area besides this one! 10/10 Thank you for your help!

Mareshah was so helpful. Excellent service high recommend!

Mareshah was very helpful during my move in process. Thank you

Mareshah was absolutely amazing. I'm so grateful for her everytime. I love her personality and professionalism is out of this world. If there was more people like her the world would be a better place. Please keep up the great work Mrs. Mareshah you're definitely appreciated.

Came in out of town to handle an issue with my storage unit and Mareshah brightened my day with her great customer service keeping me informed by going above and beyond. She was very knowledgeable and truly a blessing what a wonderful experience!

We have rented units from this location for a couple of years and Mareshah as well as the very kind gentlemen that work there always go above and beyond to help! Whether it’s something small or big they always do their best to make it happen. Can’t say enough good things about them.

Mareshah customer service was amazing. She answered all my questions and more. She made my move stress free. Thank you again

Mareshah was helpful and knowledgeable with helping me decide on what size unit to rent. The facility was clean also.

Excellent customer service!! The property manager, Mareshah, not only returned my call, but answered my questions and gave me helpful pointers about future storage use. She was pleasant, knowledgeable and courteous. More companies need to recognize the importance of excellent customer service. I will recommend this location to anyone, based almost exclusively on the level of service during this and other interactions I've had.

They sent me a notice to satisfy for my storage unit bill on 10/29 (below) I paid 144.90 the amount listed, they still sold my unit on 11/26 for a late fee and a lien fee that was not included in this notice, they are hard to contact and you can not reply to any emails they send. I live out of town and came into office 11/27 but it was too late! Please read below, I even sent this to the property employee 11/4 for her to notate the account, she did but she did not mention it to management. Please think hard about using public storage they are a scam, and do not honor what they send out. The $100 I owed was never sent as an email but was texted to my phone on 11/13 and the employee stated that the text message said undelivered, that confirmed I didn’t get it, but my stuff is gone and I’m left to deal with the lost! They sold items worth over $5,000 for $720 over owing them $100 in occurred fees from 11/1- 11/25. Wicked world we live in. Nowadays nothing protects the consumers only the producers.

Easy process of setting up and getting our "stuff" to the new storage space. Great experience, did it all online.

This location does not have staff answering phones during office hours. Nor are there staff on sight. I came midday on a weekday. No one here, doors locked, lights off, and no local contact info — just info for National customer service. The positive is that the area is well-maintained and is pretty easy to get in and out of.

Mareshah was very nice and helpful. I stopped her in the store and she was kind of enough to help me while grocery shopping. Thank you for the great customer service

I was moving from Florida to Durham, NC over the weekend and I needed a storage. I called the store ahead of time and spoke to Patrice; she was very nice and knowledgeable because when I got there all the informations she provided to me was right on the money. Thank you Patrice for your outstanding customer service!

Beware! I've been using this Public Storage location for a couple of months as we move locally, it had been fine up until the last couple of weeks. The gate has been broken on and off for two weeks now, this is important since when the gate is broken the office is only open for appointments during office hours, even those keep changing. This means that you may have to take time off work in order to access your unit, like I did. This means that you may have to stand around with movers or a U-haul waiting for someone to show up and open the gate, like me and other customers did when the office wasn't open when it should have been. Corporate can't help when the office is closed despite the website saying it should be open, they can only schedule you an appointment for 24 hours later. Bottom line is: You can't really access your unit from 6am to 9pm like stated on website, so if you need access during these hours, you're better off renting somewhere else.

The door was broken and only open during office hours. I pulled up at 4:57pm 3 minutes till closing. Patrice was absolutely amazing! She let me in and was patient as I got what I needed. I appreciate her patience, she really showed me amazing customer service! I appreciate her and it made me feel better being a customer here!

Mareshah, the storage unit manager at 26974, exemplifies dedication and hard work like no other. Her commitment to ensuring the facility runs smoothly and efficiently is truly commendable. Her professionalism shines through in every interaction, always going above and beyond to assist customers with a friendly demeanor and expert knowledge. Maresha's proactive approach to problem-solving ensures that issues are swiftly addressed, creating an stress-free experience for customers. Without a doubt, she sets a high standard in customer service and management excellence. It was such a pleasure doing business with her!

Mareshah was very pleasant and helpful with my moving process. Clean facility and great customer service

Mareshah was a pleasure to work with! Totally took care of our needs and provided great service! Book with her! :)

Excellent customer service! Mareshah is the absolute best! Very helpful and knowledgeable!

Kathryn at the HWY 54 location was really helpful. She provided tour of the storage. Provided lots of info of things that I didn’t think to ask. She even called to make sure my move into the storage went well and to see if I had questions or concerns.

DO NOT RENT FROM HERE!! They will raise your rates consistently while you're there. I currently am being charged $273 for a unit that is being advertised at $73 on their website. When you call to ask questions no one ever answers the phone or returns your call from the voicemails you leave. TERRIBLE BUSINESS WITH NO CUSTOMER SERVICE!! I would give a 0 star if I could.

Mareshah was wonderful with helping me rent a space online. She was very patient and kind. Catherine was very helpful as well. Great customer service

Mareshah was very helpful with helping me get into my storage unit. Great customer service

Mareshah gave awesome customer service, she went above and beyond to satisfy my needs

Mareshah was very helpful with helping me with my online erental in office. She was patient and nice every step of the way. Love the property and how clean it was

Mareshah was helpful with helping me decide on what size unit would hold all my items. She is excellent highly recommend renting on hwy 54

My family just moved here from out of town and needed more space to store our things. Mareshah was very pleasant to work with and so helpful in determining the appropriate size of storage unit to fit our need. This facility is clean, safe, and well maintained. I would recommend this place to anyone who needs extra storage.

Mareshah is amazing! I just arrived from Atlanta and I realized that I made a major mistake and booked the wrong Public storage location. She located the closest location and help me book it. Wow!!! She is the very best!!!

Mareshah has been a pleasure assisting me with all my needs here at Public Storage. She is very helpful and knowledgeable at her job. Great customer service

Mareshah and Dale are awesome and really helpful and kind!!!!

I had the best experience moving my items into storages. Me and family moved in from Texas. We were very nervous about placing our items into a storage until Mareshah helped us out. She provided the best customer service. We got good prices and feel very comfortable after she helped us.

Had questions about renting a unit Janel helped an was very knowledgeable and professional in helping me with my needs

The property manager there is AMAZING and explained everything to me and my girlfriend PERFECT!!! Clean facility and easy access!!! Thank you Maresha for your help

The property was very clean and nice. Mareshah answered all my questions in concern regarding of my moving needs.

I was interested in renting a place and Mareshah was very helpful! She answered all my questions I had. Will be coming back!

I don’t even know where to start, I lost my key and could not get into my unit and not only did they recommend a locksmith but also supervised what he was doing in order for me to not get scammed and he definitely tried. I appreciate everything they did for me. If i could rate higher I would

They were very helpful!

Everything went smoothly from rental process to delivery of first storage pieces. Scott, at the 1003 Hwy. 54, Durham site, was exceptionally helpful.

Mareshah was very helpful with assisting me at the property. Thank you for all you help

Great service Knowledgeable front desk guy

DO NOT RENT HERE!!! STAFF NEVER THERE, General Manager is RUDE and people are know to live in basement storage unit!!!! Had to give a star to post, would have liked to not given any star!

Very affordable and easy to use.

Very easy to get started. Very pleasant experience. I would recommend Public Storage to anyone looking to store their belongings.

I placed a reservation through the website for less than a week before the move-in date. Even though the reservation was made late at night, I received a call the very next morning from one of the most unpleasantly aggressive people I have ever heard in my life, informing me that I would have to "confirm" my renting the space or it would be "put back on the market". I pointed out that I had already reserved it. "Well did you PAY FOR IT?!" was her nastily snide response. I'd had barely an hour of sleep and was in no mood to be browbeaten by this person, so I just said "I don't have time for this," and hung up. The next time I logged on to the site, I found that my reservation had been canceled. (It's worth noting this location had plenty of vacancy every time I checked, so it's not like they were losing money from my 6-day reservation.) Why do they bother having you set a date and time of move-in if they're just going to have some pushy employee call the very next day to demand you pay IMMEDIATELY or they cancel your reservation? The only reason I gave two stars instead of one is because the gentleman at the location whom I'd spoken to previous was very kind and helpful. But if they're trying to encourage people to rent from them, hiring rude phone-jockeys to call and berate people who are already stressed from moving is a terrible way to do it. That's probably the reason they always have lots of vacancy there.

We went there to pick-up and deliver a hospital bed to one of our church members. The unit was well lit, organized and was easily accessible

Dios ws grande

Live the security and the way we only needed to talk to staff to pick up keys everything else is app use.

The Gentleman who helped me was very professional and helpful. I felt like he was an instant friend

The young man in the office was extremely helpful and polite!

The manager Kimberly is very friendly and most helpful.

SCAM ALERT!! This place will continue to jack your rent up the longer you have a space there!! Originally was paying $55/month and now I pay $135/month for the same small space. They’ve increased rent 4 times saying “we’ve just had company wide rent increases”. Weird, because they are currently advertising the same unit at the same location for $61/month… More like they know people don’t want to deal with the inconvenience of moving and without a contract they can do whatever they want! Beware of this scam!!!

הלכתי עם בעלי לשם אחרי שהיה לי בעיות באו ליין ולא ידעתי איך לעשות כי אני לא מדברת אנגלית טוב. הבחור בשם Scott עזר לי מאוד ונתן לי שירות ממש ממש טוב!!!!

I rented a unit for almost two months and everything was perfect. Scott was extremely helpful in getting my account closed out without any problems. I would highly recommend this location for a shortage unit!!

Very helpful

Great place 👌