Public Storage Self-Storage Units at 3600 Kangaroo Drive, Durham, NC

Kaylai was the best had no problems at all with my unit.

This is my second time storing with public storage and I was very pleased with the customer service, the property manager Kaylai was a very sweet young lady.

They canceled on me the day before. Do not rent from this place.

I received a reservation number a month ago and an email notification 2 hours ago, but they just called me and said my space was given to someone else who walked in. The reservation was a waste of time.

Tia was amazing and very helpful! Great customer service.

“Tia was so nice and very helpful when I called in to inquire about a storage unit and the property..Great customer service.

Tia was so nice and helpful this morning when I called in wanting to know about the availability and location.

Tia was a great help over the phone today. She was very pleasant and knowledgeable about the services offered!

So I called earlier this morning, and I must admit that I was a little frustrated with trying to find a storage. Everywhere I called they were rude and talking vert short as if they didn't want to be at work. Calling this location was my last hope. I believe the young lady name was Tia, and she helped me calm down and collect my thoughts. Her customer service was exceptional. The owner of this place should feel honored to have her on the team. You don't find customer service like this everywhere. Thanks Tia!!!! Give her a raise!!!!

Tia was very knowledgeable and helpful when I called to inquire about renting a unit. She has great customer service skills.

Public storage needs to upgrade the facilities. It's not climate controlled. It be so cold in those places that you don't want to look for you're things. Also you need a public bathroom in every storage. Y'all are high and don't have a bathroom to use.

Tiffany was extremely helpful with helping me move in today!

Tiffany and Anthony were fantastic! They helped get us set up quickly and were super helpful!

I enjoyed the service that I received from Anthony and Tiffany great service.

This is a great storage place public storage is one of the best especially with help from Tiffany and Anthony if you want a good storage please check them out.

Tiffany was very helpful and attentive. She guided me through the entire rental unit process. I really recommend come to this location if you need to rent a storage unit.

It was easy! Tiffany was super helpful! She made check in and out super easy! Definitely recommend!

Tiffany was so great to work with. She answered all of my questions and had excellent customer service. Highly recommend!

Tiffany was very professional, and customer friendly.

Smooth check in and checkout process. Tiffany was super helpful!

Smooth and fast. Reserved a unit online and completed it on-site with DJ. Took less than a half hour, including being walked up to the unit.

Tiffany was very helpful with our move-out today, and we look forward to renting from her next summer!

Tiffany was awesome and was extremely helpful with helping me find a space!

Easy move in and move out, and very kind staff!

Tiffany was very nice and helpful. She help start my day off 👍 and Im definitely Satisfied and happy with my choice.

Tiffany was incredibly helpful and willing to work with me to make moving quick and easy.

A great experience consistently to arrange for storage. Staff is super responsive and helpful each time. On my most recent reservation, Tiffany was a huge help in walking me through the renting process, editing my reservation, and making sure I was able to access my space even with last minute changes.

Very good service

Extremely professional and helpful. I had a bed delivered to my unit and I wasn’t able to make it their in person to accept the delivery. The workers accepted my delivery and placed it in my unit for me. Totally saved me!! Thank you!

Very helpful and professional, definitely recommend.

They stole money from me

Tiffany was really helpful in helping us figure out what storage unit fit best with our needs!

Tiffany is Absolutely Awesome! I Highly recommend this Storage Facility

Tiffany was very helpful!

Tiffany was amazing and extremely helpful and detail oriented when walking me through the rental process. Definitely recommend!

Lidia was amazingly helpful. 10 stars and a raise for her!

Lydia was absolutely amazing. She assisted our son every step of the way on his storage unit reservation. She made it seamless and easy. I would definitely refer renter to Public Storage of Durham because of LYDIA!!! She's a keeper and thanks Lydia for all of your help your a gem.

Tiffany was more than helpful any questions I had got answered right away any doubts I had about renting here got put to rest 10/10 would rent again

Lidia had the warmest personality one would not expect. She informed me of updates on this new technology about contactless entry to my unit and account number access. She gets the full 5 stars from this guy.😎👍

Tiffany & Dash was awesome today.. I really appreciate the great customer service..

Love this storage facility. It's clean and the staff are very helpful. Tiffany helped me today. She was very helpful. Thank you, I appreciate it! I definitely recommend this company and this location!!! Stephanie and Danny.

Tiffany was extremely helpful. We had a delivery that included pallets of merchandise and I was concerned about the delivery. Tiffany went above and beyond to alleviate my concern and ensure the delivery and our team had no issues throughout the process.

Tiffany was an absolute delight, she was extremely helpful and knowledgeable and I highly recommend public storage.

Tiffany was the best...my 2nd time renting a unit...she was great!!!

Yes very affordable place for the price.

Tiffany helped us out and she was very kind and great to work with! The facility was easy to navigate.

Tiffany was very hopeful, great customer service

Customer service was excellent!

Great customer service and property!

Super nice and helpful1

Very professional

The rate goes up a whole lot money every year there. Found somewhere better and have the same price and they wont go Up each year. I Was there 4 year.

Tiffany was very helpful in securing my storage unit. She walked me through the entire process online and is extremely friendly! Don’t hesitate to rent with her at Public Storage as she will exceed all your expectations! Godspeed!!

Tiffany had a great personality and very helpful

Tiffany was very helpful with the transition of units . Overall customer service was very sweet and I am very satisfied

The manager Tiffany here was fantastic helping my friend get a space here, and we also hit it off immediately once we realized we had the same name. I would recommend her to anyone! Give her a raise! Needed to come back and she was just as helpful and nice as before will always use this location as long as she is here .

Tiffany was super helpful!

Tiffany has been extremely helpful in this stressful time! I’ve used several storage places and so far her customer service and patience has been the best so far! Thank you again!

Tiffany is expectational!

It was great!

Tiffany was very helpfull and very nice.

Tiffany was an amazing help at getting my storage set up!

Tiffany was very vibrant and helpful upon deciding a unit! Her customer service was A-1 and I am very satisfied with how she treated me as a customer today! I will definitely refer people to this establishment...

great service!! tiffany was super helpful at the desk

The most convenient storage to Duke. Tiffany was very helpful and accommodating on move-in - when my unit turned out to have wall damage and was undersized by over a foot (not her fault - it was listed wrong on the website) she very kindly moved me to a unit in an even better location. Students snap these up fast before summer, so if you see a good price on the website better reserve it ASAP.

Julie was so helpful as I was navigating the reservations process. I must have called her 5 times with questions and she was always gracious answering all of my questions and making sure all of my requests were met.

I had a wonderful customer service experience at your Kangaroo Dr. location in Durham, NC. Your agent Julie was very friendly, professional and helpful. She was able to explain things very patiently, and helped me every step of the way, always with kindness and a wonderful attitude. She truly showed that she cares and made me feel like a very valued customer.

Tiffany was great! She was very friendly and personable. Fantastic service

Tiffany was very nice and helpful with my checkout process. This facility is always clean and very professional

Juliona was awesome to work with. Very professional and friendly to talk to. Highly impressed and will look forward to seeing her again when I’m visit the store!!

Tiffany was super helpful and friendly!

Great deal and very clean.

Clean, easy access to gate. Unit easy to access. Clean environment. Looking forward to a great space to store household items.

Love this facility and site!

A decent price and it gets the job done

My experience with Tiffany was amazing she was very helpful and answered all of my questions for me.

Tiffany was a great help and very professional

They get the job done its just a run of the mill storage Facility

My person was Tiffany and she sure was very helpful and nice.

This place is really nice. The women at the desk, named Tiffany, was very nice and helped to explain a lot of things.

Had problems with slude lock on door

Tiffany was such a big help. She was so kind and patient, i had lots of questions lol. Thank you Tiffany your customer service is amazing

Tiffany was amazing! Incredibly helpful and kind! 5 stars for sure!

Tiffany was very helpful after I accidentally made half a dozen reservations online!

Tiffany was extremely helpful. Thanks!

Very efficient and friendly service

Trouble free process, great service!!!

I LOVE Public Storage on Kangaroo Drive! Tiffany is always helpful and friendly and will go out of her way to help her customers! Just terrific!

Sherita made everything super easy. She made sure I understood everything about my lease and was patient to work with me and confirm I was getting what I wanted. She made leasing so easy and I'm confident in the storage service I am receiving with Public Storage.

Extremely friendly and kind. Great manager and facility!

Tiffany was a very nice and hospitable person she was also very clarifying.

Tiffany was great and very helpful!

Tiffany is awesome and super kind and helpful. Great experience and made finding a storage unit very simple and easy.

Tiffany was wonderful and helpful...

I would like to say that I really liked Tiffany She showed outstanding customer service She made me feel comfortable I am going to recommend her to all my friends that are looking to use storage services Thanks Tiffany

Good

Mrs. Julie such a great lady was able to tell me all safety procedures how I could place my things in a storage and a humidifier that works greattt for keeping my things safe. I also got such great service even thought I had a bad day and she killed me with kindness and understanding I definitely would come here if you need a safe space until your next space!!!

Very helpful and friendly service! Made things simple and straightforward.

Sherita was very helpful and professional.

Excellent service and facility. I needed storage and Tiffany set me up same day in less than an hour.

Tiffany was professional and courteous

Tiffany was very helpful and nice

Great customer service and very efficient.

Very helpful staff

Courtney was very helpful! Great experience renting a storage unit.

Courtney did a great job I was greeted with a smile she very friendly and informational I would recommend this place to anyone

This property is staffed with the best employees. I recommend storing here.

Good service. Friendly staff. Tiffany was nice.

Good location in Durham near Duke. Beware of a 120% sneak “admin charge” and you have to purchase their locks for $19.

The staff here is beyond helpful, you wont be disappointed.

Real helpfulllllllll.

Ms.Sherita was very helpful and courteous. It was a pleasure doing business with her.

Julie and Judy are awesome! I came in right before closing on a Friday, but they were both still very excited to help me. Julie gave great recommendations! I was very pleased with the service I received! Thank you!

Tiffany was very helpfully good service

Tiffany is absolutely amazing and so sweet. She works very hard at what she does and she is very helpful!

Tiffany is very helpful, such a wonderfully sweety lady

I was involved in a fire and lost almost everything and had to put whatever I could save into storage. When I tell you Courtney and Miss Judy done everything in there power to make the process as smooth as it could be. They took there time and explained everything one page at a time. I would most definitely encourage anyone who’s looking for a storage unit to visit them. Thank you again Courtney and Judy job well done.

Courtney was such an wonderful help and pleasure meeting, she greeted me with an wonderful smile along with her help ms.judy. I would recommend this location to everyone. The employees are very awesome and welcoming.

Courtney and Miss Judy were the best !

Nice staff most helpful and wonderfully clean. No rodents to be seen. Cameras so they can see what is going on around property Coded gates. Code to get in or out is needed wish is great security making sure your storage is safe 24 /7

Courtney was so helpful!!

Courtney and Tiffany were friendly and great. It was a wonderful experience

Courtney and Tiffany were very friendly and knowledgeable.

This place is a money racket, staff is barely here when needed! I would never refer someone here at all! They give no waives or anything, they just want your items or money🤬

I am so impressed with this location! I had a horrible experience with a different PS location in the past, so I was hesitant to go with this company again, but these ladies have gone above and beyond in every interaction. From Tiffany checking me in, to Courtney giving me a courtesy call letting me know my lock wasn't properly locked - I appreciate their hospitality and will be referring everyone here.

Great location. Staff was incredibly helpful, Tiffany helped me get a great deal. The units are a nice size and the building is clean.

Quick and easy location! The staff is also super awesome and friendly!

Courtney gave me excellent service today

Courtney was very helpful. Was able to get what we needed and in and out quickly.

Courtney and Tiffany were extremely helpful! So grateful for their help.

The ladies at the front desk were remarkably cheerful for a Saturday morning. Thanks all!

Courtey was great. Very helpful.

Very courteous and efficient! A quick and easy move.

Tiffany and Courtney are fantastic and very helpful.

Courtney was dope and super helpful!

Awesome! Tiffany totally rocked it!

Good location. Easy folks to deal with.

Courtney was great and helped us to get into our unit! So helpful. I’d recommend this place!

Courtney helped us out today and she was amazing help. She was prepared with all the right information. Showed us our unit and helped us with our process. Thank you so much Courtney!

Courtney did a good job helping me.

Courtney and Tiffany are great! Would totally use this storage place again. Friendly staff and great prices!

Courtney was great! Quick service, very personable.

Courtney and Tiffany are awesome. Service was good.

Good service and helpful staff

First time storage renters, Courtney was very helpful!

Sherita was very helpful. Got me setup with ease. And i would definitely refer others to public storage. Thanks

Great place for storage. Prices are reasonable,staff is friendly and helpful, privacy is respected. I recommend it. They've been a lifesaver for me!

This is by far the worst storage unit I've ever stored my stuff at period! I suggest using ample storage for storing your stuff if you're going through some tough times. They're very forgiving on late fees and are very kind and not corporate based! I will never tell anybody to ever ever ever rate from public storage!

I was extremely impressed with services. I had a last minute excursion. I needed to somewhere to leave one of my vehicles. I explained my situation to Tiffany and she was very understanding. Stipulations were given, but they were reasonable. I appreciated that. She did not have to honor my request, but she did. Need more customer service like that. THANKS TIFFANY!!!!

Courtney was so helpful . She was extremely patient with me and answered all of my questions thoroughly . I will definitely be returning with my military family in the future .

Great storage place! Rooms so nice I'd live there if they let me. Courtney was great and very helpful. Great promotions, too.

Courtney was awesome today, she was very thorough with all the details of my appointment.

Courtney was extremely helpful and the staff were really friendly. Would 100% recommend this place for all storage needs

Friendly and helpful, highly recommend!

Great customer service and friendly staff. Thanks Sherita and Chelsea.

The service that my roommate and I received was spectacular. Due to some conflicts we had to buy an additional storage unit, and Antonio was so accommodating. He made sure that we had a unit that was near our old one to allow for easy transport, and overall was just a great person. He walked us through every step with enthusiasm, laughter and grace. He was perfect and went above and beyond what was required, making sure that we were able to get everything moved in and sorted out and quickly as possible, being that we were crunched for time. We would not have asked for anyone better to help me yesterday. With this service, we will 1000% be using this Public Storage again and recommend it to anyone needing a storage unit!

Great experience, thank you Sherita!

Sherita is always so pleasant everytime I come in. So pleased with the service and location. Great personality. Great employee.

Sherita was awesome. Great customer service!!!

This was my first time renting from public storage and I can honestly say that I had a great experience. Antonio, Chelsea, and Courtney have all been very welcoming and have been very friendly throughout the whole process. I will definitely be back.

Antonio and the entire staff were very helpful, knowledgeable and fast.

Friendly staff helped me find larger units that weren't viewable online.

Excellent service! Antonio is great.

First time renting a storage unit and the whole process was quick and painless. Antonio is a GREAT guy and streamlined the whole thing. Rates are affordable, facility is in a good part of town, and access hours are super convenient. 10/10 recommend

This is my first time renting a storage unit and Antonio made the experience easy and enjoyable. He is very helpful and put my mind at ease. I recommend him and the facility. Thank you for all your help Antonio. Well done!

Our organization was treated with exceptional service during our visit today in regards to a space we have with this facility. Thank you to Antonio for making sure everything was done with excellence and was easy to understand.

Great and kind. Antonio is very helpful!

Antonio Rainey did a wonderful job and he has good customer service and also make your experince the best

This is my first time renting a storage unit and Antonio made it easy and enjoyable - no, I'm not kidding! I felt cared for, listened to, and BLESSED :) I went with Antonio's suggestion to get a slightly larger storage unit than the 4x4 and I think it is going to make moving things in and out much better. Thank you, Antonio!

Antonio gave us excellent service. Never experienced great customer like this. Definitely keeping my storage here.

I have been a customer over a year at this facility but I rarely have any interaction with any of the employees. Well recently the need arose for me to go into the office. I was greeted by a gentleman by the name of Antonio. He provided me with exceptional service. He went above and beyond to insure that I had a great experience. He almost made the unnecessary rate hikes that they implemented worth it...and that says a lot! He said he was new to that facility and I hope he remains and is appreciated for the value he adds to the brand.

When i went to my storage unit i was greeted by Antonio which by the way is amazing. He helped with question and resolved it. I thanked him so much. He has a great attitude and care for your concerns...

good store

Antonio and Chelsea were very helpful and showed me a wide variety of storage units. When I arrived everything was diligent and we finished up paper work quickly

Antonio keoshoa and Kim were very polite service was great

Prices go up. My fee went from 130 to 200 a month and no one ia ever there to talk to during business hours. Very hard to contact or reach for anything even when going up to office no one is there as hey should be during business hours.

Thanks sherida for you services👍

Sherita was very thorough and pleasant. Her professionalism was out of this word. Best customer service ever. Public Storage is lucky to have her. I recommend this location. Nice and clean.

Sherita was awesome. She assisted me with speed and ease. She is very knowledgeable. I definitely reccomend this location

Service was great. The manager was awesome and very nice

Price and unit was good. Just know that insurance is mandatory which adds up to an additional $15 a month.

Tiffany was very helpful great service

Excelent service from tiffany... She worked with my tume schedule.

Great place and fair price

Let's just say how nice and thorough Tiffany was today renting me my unit.

Elliotte did an amazing job helping me out! 10/10, will be recommending this to everyone who is looking for storage places in the area

Tiffany was very help in getting me all set up and ready to go! Thanks Public Storage!

Elliotte and Tiffany very good I will refer anyone to come here

Elliot and Tiffany was super helpful today

This public storage location is great. When i called the 800 number to report the gate being stuck open arpund 8pm i was connected with a real person who was polite. Also when the unit next to mine was infested with ants, causing them to also go into my unit, that unit was cleaned out. The staff is pretty nice and the location is private and clean.

Elliotte and Tiffany did a Great Job!

Tiffany was extremely helpful with a last-minute move-in. Thanks!

Tiffany was great at explaining everything. Very helpful!

I am very pleased with the service at Public Storage. Tiffany was exceptional!😅. She was polite, kind and mostly understood this customer,s concerns. Thank you Public Storage!

Tiffany was extremely helpful! Thank you!

Great Job Tiffany They should give her a raise.

Great service from Tiffany and Sherita!

Tiffany is very helpful and very friendly. Is always smiling and professional when helping me.

I called and made a reservation in the same day. Tiffany was so wonderfully pleasant. She made the process very quick and informative.

Tiffany is fantastic and very friendly. You need to ask for her when you come in!

Ms. Sherita has AWESOME customer service skills. Property is very well kept and space very clean. Very nice location. She ensured safety of our belongings. She explained all the details in the fine print. Great experience. She made this process simple and quick. Public storage is lucky to have Sherita.

Friendly staff to get you in but as soon as you have an issue they don’t answer the phone and won’t return phone calls. The insurance is a scam, they told my daughter she had to take it but legally she didn’t have to and we already have a policy that covers it. If she wanted to opt out, you need to sign a form in person?!! Really?! How convenient for students who move back home for the summer and store their items. Try to get Tiffany or the manager to return your call and you will be waiting forever. They will charge a $15 late fee on a $15 late fee that is in dispute. I’ve necer heard of any company charging a 100% fee on a late fee and don’t think it’s even legal. Terrible customer service once they sign you on as a renter.

Tiffany is great! Friendly and helpful, she made my experience with Public Storage quick, convenient and pleasant. Thanks Tiffany!

Great customer service. Tiffany is awesome and very helpful!

Sherita,the manager was great! Explain everything;showed me the different size storage,So signed up.Very polite,had good pace when talking.

The price of my storage was increased without any prior notice. I had autopay, so the way I found out about the increased price was when I AUTOMATICALLY PAID FOR IT. After calling to inquire, they insisted they notified me which they definitely haven't. I would've been okay with the increase if only they told me first. I would've removed my stuff from the storage except I'd already left the country so there was nothing I could do. Terrible.

Tiffany is very pleasant and helpful! Great customer service.

Very clean with Friendly staff.

Great place and great service. Try and go on a day that Tiffany is working. She was very quick, precise And friendly.

Tiffany was very helpful and informative.

Sherita was very helpful.Great service.

Tiffany was very friendly and helpful.

Tiffany is absolutely amazing, I cannot praise her customer service enough! A hard worker, kind, and friendly. She deserves a raise! I look forward to continuing to work with her.

Tiffany was a great help in getting us space for the next couple of months!

Love Tiffany!

Tiffany was great and made the process very easy!

Definitely recommend Jarrett for prime customer service.

Kevin & Luke hooked me up!! Super nice, super great!!

Luke was very friendly and professional! Very kind and helpful, would highly recommend!

We had a fantastic experience with Luke! Everyone working here was very friendly and we had a great conversation while he worked very quickly and helped us out! Would definitely come back!

Sherita was a great help and helped us find a great spot!

Logan was super helpful and accommodating. She even took the time to show me the storage room so I could see if there was adequate space for my stuff. My experience was great.

Tiffany was so helpful today! She made this process so easy, and she was very informative. I will definitely encourage my friends to store here!

Tiffany was very courteous and time-efficient, she made our appointment super easy! The location is conveniently located close to many apartment complexes.

Great customer service and location.

Clean and friendly

Sherita was an amazing help for me today. She was very thorough, knowledgeable, and accomodating. She has a great personality. Public Storage is lucky to have her.

Great customer service!!

Their gate does not always work. I got stuck outside and did not have access to my belongings. I called customer service and they said there was nothing they can do and recommended contacting the local manager. The local manager never picked up the phone although it was still prior to closing time.

Great location. They were prompted and save me lots of time. I set it up online and when I arrived they didn't waste any time on getting to the point. Kendra was very helpful as she explained everything while we went to check the unit and size (Like the fact it wasn't a Demo). Would definitely recommend. Great service.

The gates close 10 min earlier than claimed operating time. This caused me a major inconvenience! Also, the unit was not clean.

Quick, easy, and Tiffany is very friendly!

Awesome

Great staff prompt service

Tiffany is always helpful any time I have questions about my storage or bill. This is a great facility and both ladies are always awesome.

My friend came to get a storage and although I was just along for the ride, Sherita made the process very quick and easy. We appreciated all her help. Great location, close to campus.

This place is pretty awesome. The facilities or very clean and efficient. Sharita Hamilton is very helpful and pleasant. She went above and beyond to my daughter and I get the best unit for us. They are A1

Nice and clean storage rooms and very affordable..Ms Sharita Hamilton was very nice and helpful..

Tiffany and Sherita are always very friendly and helpful every time I come in the office and they go out of their way to help if they can.

Tiffany set me up with the right sized you and did it with a smile

Tiffany was great in assisting me with my storage unit! Excellent customer service!

Tiffany did a great job and was very helpful. Thank you

I love this place!! I have used them twice now. Once for several years while my daughters were in college as a place to put all their things, and then again recently as a referral for my boss who needed a temporary place for his things in between move. Both times it was an easy, friendly, and professional process, Tiffany is wonderful and very personable and helpful, the payments are reasonable, and the storage units convenient and clean. I highly recommend Public Storage to anyone needing some extra space.

Came by this location today and was able to rent a unit for $22 with their labor day promo. This was amazing to me. Cee Cee and Tiffany were extremely helpful in making sure that I got an awesome unit for a great price also. They were able to assume and make sure that my belongings would be secure for my stay. I will definitely be back and people if you haven't tamen advantage of their Labor Day sale..please do so before it ends. Awesome rental prices and currently the cheapest around!! Thanks a lot Cee Cee and Tiffany.

Great service was provided today by Ms. Tiffany. Thanks

Run down. After six months. Promo price ends and they jack the price up $30 per month.

If you have to have your stuff there for a year or more you rates will go up every year. I pay over twice the amount for someone just getting in. 'Course, I've been there for years. Will be getting out today. Otherwise, it's great. They have always been very helpful and nice to me.

Great customer service. Tiffany was super nice, explained things that I needed clarification on and even let me show her a magic trick. Thanks Tiffany!

Tiffany was very friendly and such a great help thanks

The process was very easy, and The property manager Tiffany was very helpful as well.

I recently made a move from Philadelphia to the area and needed to store some of my possessions over the summer months. After arriving from a long day of traveling, Cee Cee was my storage guardian angel. Not only did she and her teammate Mahogany wait for us to arrive in the early evening -- even making attempts beforehand to notify us that they would be closing soon but would be open to rescheduling our appointment -- Cee Cee gave me a thorough walkthrough of the property and the unit with expert advice about how to store my stuff. She was able to identify, immediately, my needs for storing my stuff properly with the Carolina humidity approaching and had me prepared and confident that my belongings wouldn't be ruined when I returned (be sure to understand what climate controlled actually means). She was friendly, kind, and extremely supportive -- truly someone who loves and understands how they can be helpful in their job. I couldn't have expected a better person to work with and really appreciate my experience at this location.

Staff isn't polite at all , except one but she's hardly there they speak to you with a smart mouth. They cut off locks without letting the person know even if you did a payment arrangement & the staff in the office inform you and make you feel confident that the payment arrangement will be set and wasn't didn't make any sense . They don't work with you at all and prices are extremely ridiculous . I won't be telling people about this place .

Ceecee is freaking awesome and is the realest. Very helpful and friendly!!

Great service, fast and informative. CeeCee was amazing! Every transaction since set up has been easy!

Super helpful, responsive, and efficient! Cee Cee was awesome as I came in and as I closed out. Will recommend!

Came to the location at Kangaroo Drive, and was welcomed by Cee Cee who was very professional, thorough, and polite. She told me everything I needed to know and made feel secure with the whole process of renting a unit. I will be recommending Public Storage to all my friends and associates.

Cherry and Sherita were incredibly helpful and friendly. I definitely recommend coming to this storage unit for anybody who needs space

Sherita and all the staff was great!! They were so helpful!!

I had a great, easy experience with Public Storage. The customer service was great, and the woman who helped me, Allegra, was great, as well. I highly recommend using Public Storage.

Cee cee good

Sherita did a great job assisting with my storage unit. She is extremely knowledgeable and an asset to the public storage team. Great experience!!!

Tiffany and Cherry are marvelous!!

Cherry was wonderful. Provided excellent service

The major positive is the people, who have made this a positive experience, particularly CeeCee. Great service, congenial, with great input and suggestions. The price was competitive with surrounding storage companies, but the instantaneous price changes based on demand and availability was a huge negative, but so is life with computer algorithms running everything. If you see a price and unit that you like, lock down the reservation immediately.

Ceecee is absolutely the best at what she do, she's very professional, and welcoming.she seems like she could be a good friend.

I loved this place because of Sherita Hamilton and her excellent service. Additionally the location and units were very satisfactory. Ms Hamilton had knowledge beyond basic service, demonstrated by addressing a critical need I presented to her. She collaborated with her management team an presented a solution in a few minutes that enabled me to choose Public Storage. This let me know her attitude was a reflection of the professionalism of the entire organization. Excellent service.

Cici was wonderful with helping me with my experience in purchasing the storage unit. She is very engertic and so enjoyable. Thanks

Awesome Employee! Great communication skills! Give her a raise!

Please, unless you are storing generic things, DO NOT store household items here! I rented an inside hallway unit (of which I was promised was more closely to climate control units) my things were stored in plastic totes and boxes. Moisture ruined almost EVERYTHING! Even my Calphalon cookware! INSIDE the totes and boxes! There was excessive mold growing on EVERY piece of furniture stored and up the side of the cardboard boxes! While not ON the plastic totes, items INSIDE the totes were completely affected! All furnishings had to be discarded! Leather briefcases, clothing, cookware, books, etc...had to be discarded! I reported this to Tiffany and noticed that when I moved out she placed a moisture repellent sachet inside of the EMPTY unit, which she already had in her hand! She replied, "this side of the property does not get a lot of sun and tends to hold moisture because of the location of the brick wall." I distinctly recall asking before I rented the unit if moisture was an issue within their units on that side of the property and was told "NO, NOT AT ALL!" I asked because the door faces a wooded area and the elevation is below the rest of the property ....I was told that the reason I was shown an inside hallway unit...(and paid more for it), was to prevent the "issues of possible loss associated with drive up outdoor units"...clearly, I was deceived! Moreover, why was a moisture repellent sachet NOT placed inside when I rented it!? OR EVEN SUGGESTED??? It certainly appears that someone before me has reported this to them. I am just GRATEFUL that our bedroom furnishings were stored at CARDINAL SELF STORAGE in a climate control unit! NO issues at all at Cardinal! I am giving Public Storage ONE star, ONLY because I can't give a lower rating....and the staff has pleasant enough attitudes. Let me add, I've used an outdoor storage facility before and have NEVER had this issue! This was my FIRST time using Public Storage and I wish I had NEVER found them.

I really enjoy the service here every time I visit. Sherita and Tiffany and CeeCee are just fantastic!

Clean and accessible. Pest free and secure.

Came by the property today with many questions and Cee Ver and Sherita were both extremely helpful. They answered all my questions and got me in the best unit with a great price. They know alot about the property and Public Storage. Those girls deserve raises!

My moving was so stressful but Cee Cee made everything go as smooth as possible, she kept me laughing the entire time. I will definitely suggest this place to anyone who needs a storage and tell them to ask for CeeCee. She was extremely helpful and down to earth.

Came in today and CeeCee went above and beyond to make sure that I was able to get my unit secured and ready for me to move in my things this is one employee that I would hang on to definitely would recommend this place to anyone all the students in the area

Great help

Good location. I was looking for a storage unit closer to a different part of town originally but I decided to take a chance with this one and I am happy that I did. Tiffany was very helpful, knowledgeable, and very nice. She provided me with excellent customer service.

Tiffany was very helpful during both of my recent visits. She helped get signed in and moved in a day before my scheduled move in because it helped my schedule.

Awesome customer service ladies! What a refreshing pleasure.

Very happy with this place. Cee Cee is super nice, friendly, and helpful! No complaints at all.

The front desk was very helpful. Ask for sweet deals!!

Staff were great, but the units themselves are vulnerable to the elements, even the ones inside. DONT BUY YOUR LOCK OR MATTRESS COVERS/BOXES HERE. Stop at U-Haul on your way over and buy everything there. The disk lock thing they require at public storage costs $20 at Public vs $11 at U-Haul. One full-size mattress plastic bag/cover cost $9 at Public vs $3.50 at U-Haul.

I had a wonderful experience at this facility, Cee Cee was great and explained everything fully. I would recommend this storage facility to anyone.

Tiffany was very helpful in the booking process!

Cee Cee's assistance was amazing. She is friendly and professional. Thanks for having her at this facility.

CeeCee and Kandy are nice and helpful. They explained everything explicitly and patiently. We've enjoyed good customer service here.

Ceecee and Kandy are very helpful and awesome! They gave us a ride after all the process!

IF YOU DONT READ ANY OTHER REVIEWS...PLEASE READ THIS ONE!!! Go get a storage elsewhere. There are hidden fees. $1 for first month is bogus. They will slap you with renter's insurance that you MUST buy from them. ($11 a month is more than I pay monthly for my renter's insurance for $100,000 policy on my apartment) They will make you buy their lock ($20). My first month I paid over $60 to move into a $30 ($41 with renter's insurance) a month unit. They are also very rude and do not follow NC Lien Law. You have to pay online or at a Public Storage. Seems convenient right? Wrong. They will tack on the next month and you can't change it to pay only one month. It's that amount or no amount. THEY DO NOT ACCEPT PAYMENT OVER THE PHONE. If I could have given less than one star I would have. There are lots of honest storage places around town. Places that will work with you if you lose your job or unexpected things happen. Ample Storage on Industrial Dr is one. Great customer service and good communication. They will email you if they can't get ahold of you via phone. Oh yeah, and they ask you to go on google and give them a great review. Tacky.

Cee Cee is the greatest relief manager I have met thus far at this facility. She very knowledgeable and was so helpful with all my questions and should be the manager of this facility. Cee Cee rocks!!!!!!

I had came in today to make a payment on my account and I received amazing service from a lady named Cee Cee. She was not only friendly but she answered all of my questions and informed me about everything going on with my account. I wasn't in the dark this time and I really appreciated all her calls. She went over and beyond her job to insure I had left satisfied. I am not the easiest to work with and I would definitely recommend this public storage location to someone else. Respectfully, Gabrielle

Tiffany was extremely helpful and very kind too! We were able to get our unit quickly and efficiently with excellent service

Kandy was very patient and helpful throughout the rental process.

Just rented space and received awesome service from Sherita and CeeCee. They really came through in a clutch. Appreciate everything.

Convenient location. Great service. Tiffany was very friendly and helpful with assisting me with my packing and storage needs!

Tiffany was rude she does not communicate with her tenants unless she is asking for payment her attitude is downright nasty I been renting from public storage for like 4yrs but usually go to the one on ambridge but the time of me renting ms Beverly didn't have any units available I will never ever rent from this location again tiffany cut my lock after I payed my bill and tried to make me l Pay for another one she was continued to argue with me (the customer) cee cee stepped in and diffused the situation she was great I will rent from any property cee cee manage she was customer oriented friendly and apologetic

Cee CEEE! My girl hooked me up! I know its not always easy dealing with people like me lol. Cee Cee was calm and patient with me. She showed me storage units and kept it 100 with me. I was expecting to be spending like 80 bucks but I spent 55 bucks which works for me! I did things a little backwards and I'm pretty sure she was irritated but she kept calm and continued to smile. I like people like her. I'm glad I chose this place!!!

Ms sherita was very helpful

Tiffany was great! She was very nice and helpful, and she took us to our unit even when the weather was horrible. I'll definitely be coming back.

Tiffany was extremely helpful and very personable. She made getting a storage unit fun ☺

FREE HAPPY HUGS :)

Tiffany is wonderful and caring. She took care of all my needs. Thanks Tiffany!!

Tiffany is the best! Every time I've been in the office she has been super helpful and has provided amazing customer service. We are so glad we chose Public Storage to house our possessions. Recommend this location to everyone.

Tiffany was great. Very helpful and the location has more unit sizes than anywhere else.

TIFFANY IS AWESOME!!!!! AND SO ACCOMMODATING, LOVE HER, GIVE HER A RAISE!

Awesome. Thanks Tiffany!

Sherita was very pleasant to work with. She was very knowledgeable about her job.

great

Thanks Alex for the good service ....

Initially was the lowest cost in the area. VERY clean and safe. Hidden charges: renters insurance required and their lock. Then only 6 months into lease --rent just blew up. Went from $78 for a small interior lower level unit to $90! Tried to negotiate --no deal. So I bought a cargo trailer for storage and moved out.

I stored here with my roommates from college but I had to come back early and Tiffany made both the move in and move out process so easy will definitely be back next year!

Tiffany was amazing!! I had never received such great service! I will definitely come back to public storage and I'm happy I chose this location!

This place is okay. It's pretty shabby but Tiffany gave me great custom service and was really friendly.

Takes a bit long to get your keys and stuff, but good service and extremely efficient. Started off with a phone call to the nation call center.

Tiffany was really funny!

Tiffany was very helpful and answered every question i had she made it a very pleasant experience.

Tiffany is so helpful and made my experience very enjoyable.

Angels pretty chill dude, helpful

Tiffany was amazing with helping me move my stuff out of the stroage unit thank you again Tiffany.

I decided to go elsewhere but I would love to mention that Sharita was awesome and she seems to be the best employee you have. Great customer service and knows her stuff.

Great customer experience with Angel! She is on point and very personable!!!!

Came to get a unit, and Jeff was more than helpful. Was very knowledgeable about everything and got me setup real quick.

Tiffany was awesome.

Customer service was great. Easily reserved a unit online and got a call right away to make an appt to come in. Tiffany was very helpful and efficient. I was able to get the storage space I needed and it's ver conveniently located to the University.

Great customer service provided by Angel!!!

Great service, thank you Tiffany!

I just recently moved in a large unit. I went to the ambridge street location first but they were unable to accommodate the tractor trailer on that particular property. so i was then directed to go to the kangaroo drive location. the tractor trailer came all the way from Los Angeles CA and once we actually came in to secure the unit the movers were not going to safely be able to get the truck in and out the entrance gate. The young lady Sherita in the office was absolutely accommodating. she made a call to ask if the emergency gate could be opened and immediately came out to open it. We later needed a second unit and she was with out a doubt fast and efficient in finding another unit as close as possible. I really appreciated her personalized service and she treated me like famoily. So what started as a hectic day ended up working out for the best. Thanks so much Sherita. Public storage is lucky to have her.

I will recommend this facility to friends and family for sure. it was clean, and the manager was really helpful.

The ladies at the desk were amazing, friendly and very helpful!

Fast and very efficient service. I'm glad I choose public storage to store my belongings. Sherita was very very helpful and compassionate to my needs.

Tiffany was a big help with helping me find the right size storage unit. Very friendly and professional.

Christina is wonderful!!!!

Christina gives great customer service every time!

Friendly and informative staff, affordable prices, and secure location. Sahlil is great! Got everything set up for me quickly and answered all my questions. Thanks!

Awesome service. Tiffany is absolutely great and worked for me over the clock!

I called today and was set up with the perfect space at a great price. I called around and this was definitely the best deal! Tiffany offered great customer service! She offered me everything I needed and didn't pressure me to get anything I didn't. Thank you!!!

Tiffany was friendly, patient & helpful. My wife and I had all our questions answered and we were able to get the right storage unit to fit our needs.

Quality customer service. Amanda, the property manager was very polite and helpful.

Unbelievably helpful! another company left me high & dry and Public Storage to the rescue! Can't possibly be happier!

Tim and Amanda were very helpful!

Aight

Thanks!

Amanda was great!

Amanda was so helpful and kind! Thank you!

Great service. Friendly. Were able to answer all of my questions. Reasonably priced when splitting. Great for college summer storage.

Tim was great

Tim is nice! Thanks!

Amanda was super helpful and explained everything super well!

Tim was awesome!

Tim & Amanda are GREAT!!!!! ((:

Tim and Amanda are wonderful! Thanks

Tim and Amanda are great and oh so very helpful.

Tim and Amanda are always helpful and friendly.

Tim and Amanda are great!

I just opened a unit here for the coming summer and I also rented a unit through this location 2 years ago. Every person that I've dealt with has been efficient, courteous, and helpful. They were constantly available over the phone for questions and in person they addressed all of my needs. I will absolutely be storing here next season.

Amazing staff! Tim and Amanda are fantastic, they are extremely kind and helpful. I will only store my things at public storage.

Amanda and Tim are the two nicest people you could do business with . They costumer service is excellent . They are understanding , caring , and very helpful .

Amanda was very helpful. Understanding that we needed the best price possible and willing to work with is. Great facilities overall and easy to access

Tim was great! Such a help!

Wonderful service! Very kind and helpful

awesome.