Public Storage Self-Storage Units at 13437 S Tryon St, Charlotte, NC

Property is always clean.

Dalton is awesome

Dalton and Amanda are awesome and a pleasure to work with

Amanda helped me locate my unit and showed me where my lock and key was and showed me how to use the lock. I will say the locks are very difficult to use but she was able to "dumb" it down for me. Thank you for all the help! The facility is very clean and is very well maintained.

Dalton is very helpful and knowledgeable. Very happy he was able to help me with my move in!

Amanda and Dalton are amazing

I had a great experience here! Moved my stuff in for a few weeks for a remodel. Really nice facility.

I had an awesome experience checking in for my unit with TIm. He was responsive, Helpful and kind when I had issues first using my unit.

Moving is stressful, often with unforeseen snags! Dalton was amazing this morning, helping identify a solution to our issues (self inflicted) and implement it quickly. Did I mention today is Labor Day? Thank you so much, Dalton, for your efforts, professionalism and customer service!! You are great asset to this location!!

Received helpful feedback from Dalton concerning an issue, really appreciate his help!

I was highly satisfied by the professionalism I received today. I was overly stress and unsure about my decision but with the help I received I made my decision at ease. Thank you so much.

Amanda and Tim are awesome

Tim was extremely helpful and very polite. He is an asset to public storage. Thank you Tim for making this transaction smooth and easy. We need more people like you.

My dad had gotten a storage unit here and it was the best place to get one Ms.Patricia Was helping us with very thing we had a problem the sweetest and the most kind person I ever met but sadly we are moving to a new house so we had to move our stuff, may is out last month using the parking spot. But thank you so much Patricia for your kind service would highly recommend

I haven’t been with Public Storage for long but I needed to get to things put away fast about a month ago. I was blessed to look up Public Storage that was right down the street from me and they were having PRESIDENTS’ DAY sale that have the units HALF PRICE OFF. I couldn’t pass that up. Using the on-line site to get my space reserved was so easy. Everything was right at my fingertips. I locked it in but I was still wondering if I would need a bigger unit and I wanted to get one at the same promotion price. I’m the day I went to see the unit I asked the receptionist (PATRICIA) before even going to the unit if they had a bigger one that I wasn’t able to see on-line. PATRICIA checked her sheet and saw that they DID have one and the price was on the half off promotion. We both agreed that getting the larger unit was the best way to go so we went ahead and did it right then. But the system would NOT give to me at the promo rate (because I was technically already customer since I had a unit) but PATRICIA understood that I hadn’t even used the unit so that wasn’t fair. PATRICA called her higher ups (ON THE WEEKEND) to glare if they could change it. The First Lady on the phone tried to convince me the regular rate was still “below market value” and that it wasn’t a bad deal. PATRICIA made clear that I had not even USED the other unit so I was still a new customer but lady didn’t seem to really care. PATRICIA called whoever was over her and explained it to him. He immediately understood and said he would make the change. It took a little while to get the change but it was all done before my first month’s rent. THANK YOU PATRICIA FOR MAKING IT HAPPEN FOR ME AND NOT TAKING NO FOR AN ANSWER FOR YOUR CUSTOMERS. Also that you to the manager that go everything cleared. He kept his word and made sure I got the deal that was quoted. Hopefully the promotional rate will last for a good while.

Good help and very understand to my needs Thank you… public storage!!!!

Patricia is the best. She’s so thoughtful and helpful. She is customer focused and you can tell she really cares. I think she deserves a raise.

Staff very friendly and welling to help. Facility very clean.

Patricia was very helpful answering ALL of my questions!

Super friendly staff and clean facilities. Bathrooms and drinking fountain on site is an added bonus.

Thank you for all your help Patricia

Very nice costumer service

Ms. Patricia was fantastic and helped us stave off a pricing increase right as we were having our first baby and preparing to move into our new home. She was so kind and polite on the phone, and even got us checked out same day as our move. Love her!!

Patricia was amazing, compassionate, and helpful!

This establishment truly stands out! Patricia provided exceptional service during my visit. I arrived feeling frustrated and pressed for time after a disappointing experience at the 9400 location. However, Patricia’s professionalism and attentiveness turned things around. She actively listened to my concerns and presented options that were perfectly tailored to my needs. Her assistance made all the difference, and I greatly appreciate the level of care she provided.

I had an excellent experience thanks to Patricia and Amanda! They were both amazing and always promptly answered any questions I had. My process was smooth and easy, and their helpfulness really made a difference. Highly recommend!

For the most part our experience so far has been good. I really like the app. Opening and closing the gate is so easy. The only issue I have found is that once I get to the the building I can’t access my code to open those doors because we’re too close to the gate and it wants to open the gate all the time and therefore can’t access the code. I solved the problem by taking a screenshot of the access code so it’s in my photos now. The other issue is carts. There is only one cart for this whole building so we have brought our wheelbarrow and I’ve seen others bring beach wagons. We shouldn’t have to do that. The storage space itself has been a blessing for our situation and the price was ok.

Love the service at this location. Patricia from management and staff members are outstanding in customer service 😊

Danica went over and beyond to get me setup in a storage space!! I was so lost without her and I 'm so grateful for her assistance! Get her some AC expeditiously!! With her resolve to get things done, I'm trying to take her back to Texas with me!!! Thank you, Danica!!!

Patricia is extremely professional and courteous. She is proactive and highly responsive. She is the person that makes a difference at this location. Thank you Patricia.

Patricia at public storage Steele creek was great! She even helped us get a better rate for our storage needs.

Patricia is so nice. Best storage experience I've ever had. No issues at all.

Patricia really made my day yesterday!! Great customer service and support with helping me with my unit. I highly recommend these guys when you need that extra space and support.

Patricia was so helpful, accommodating, and sweet in helping me reserve a unit. I came in on a Friday morning, not realizing I was 20 mins. earlier than normal business hours but Patricia assisted me anyways. Her customer service was truly exceptional.

Very helpful thank you for the service

Amanda is great! Thank you so much for your kindness and help today! God bless !

Needs more carts. Only one between the two buildings. If cart is in the other building you can't get to it.

Storage space always meey our needs. Great location.

Clean

The hours are stupid.

Cassie was great help she did excellent

Clean. Seems to be a challenge to reach the front desk on the weekends. 3 weeks later, I'm still waiting for a response for my code for getting inside....fortunately, after traveling 250 miles, I figured out how to obtain it on my own after an 1.5 hours or so. Come prepared, and if you scootch in on someone else's open code, remember you also need the code to leave 😵‍💫...don't do it (no, I didn't do that, a friend reminded me). Fortunately, the one orange cart for the building was available (and pretty dirt-ay🤢), but so helpful. The cost of my bin has almost doubled in price since COVID, but then again, it has been a thus far uneventful, clean, safe place to keep belongings (may that contine) and for that I am grateful. Thank PS.

Miranda was absolutely AMAZING! Very helpful and knowledgeable. I would highly recommend Public Storage

Talasia was patient, and very nice . I will recommend in the future.

Miranda was exceptional and delivered first class, white glove service. She was very personable,knowledgeable and efficient. I would highly recommend her for leadership training if possible. This way she could train other individuals on how to deliver the same type of service excellence she is capable of. Hope this was helpful.. Thanks Marty

I was very pleased with how Miranda handled the situation with getting the size storage that I needed.

Friendly and facility is amazing.

Lovie is fabulous.

Since day 1 Love has been super helpful with any and everything.

The young lady by the name of love is super amazing! She had very friendly service an very knowledgeable!

The associate Love gave me excellent service and was super helpful big thanks to love and all she does

Love was exceptionally helpful her service was beyond amazing thanks for your help

LOVE WAS EXCEPTIONAL GREAT SERVICE

*The young lady Love there was amazing she was very patient with me and very knowledgeable about what I would need. I would recommend this place to my family and friends! 😊

I spoke with Love today, and she gave me all the help that I needed. Provided me with quick and accurate information that made my experience with Public Storage great. Thanks Love!

Love was amazing and very helpful and understanding definitely loved her customer service

Manager Lovely was so helpful and understanding

Love was very attentive to my needs and I was in and out in less than 10 minutes! I enjoyed my customer service experience with her!

I paid my bill here and Talasia was very helpful and friendly. Great customer service and a clean facility.

Clean. Easy in and out access.

I thank Ms Love for her outstanding customer service! Thank you and I appreciate you hard work with getting my unit situated. Again thank you so much!!!

Talasia was very helpful, made my experience smooth and effortless!!!!!

Thank you Love for your help!!!

Clean property , Great job Love for getting me in fast!