Public Storage Self-Storage Units at 13437 S Tryon St, Charlotte, NC

Clean

Workers are super rude and property manager is the rudest one of all was rude when I was there then I called later that day to ask for the girls name and told me none of my F-ing business and hung up on me

The hours are stupid.

Cassie was great help she did excellent

Clean. Seems to be a challenge to reach the front desk on the weekends. 3 weeks later, I'm still waiting for a response for my code for getting inside....fortunately, after traveling 250 miles, I figured out how to obtain it on my own after an 1.5 hours or so. Come prepared, and if you scootch in on someone else's open code, remember you also need the code to leave 😵‍💫...don't do it (no, I didn't do that, a friend reminded me). Fortunately, the one orange cart for the building was available (and pretty dirt-ay🤢), but so helpful. The cost of my bin has almost doubled in price since COVID, but then again, it has been a thus far uneventful, clean, safe place to keep belongings (may that contine) and for that I am grateful. Thank PS.

All was good until my unit was broken into after the security checks (inside job whether it be tenant or management). Now I am trying to f/u on my case, and there is no information, no f/u, and no one ever seems to be in the office. According on the detective working on my case, he has been over the office several times and NO ONE is ever at the office, nor has Corporate return his calls. Who runs a business like this?

Miranda was absolutely AMAZING! Very helpful and knowledgeable. I would highly recommend Public Storage

Talasia was patient, and very nice . I will recommend in the future.

Miranda was exceptional and delivered first class, white glove service. She was very personable,knowledgeable and efficient. I would highly recommend her for leadership training if possible. This way she could train other individuals on how to deliver the same type of service excellence she is capable of. Hope this was helpful.. Thanks Marty

I was very pleased with how Miranda handled the situation with getting the size storage that I needed.

Friendly and facility is amazing.

Lovie is fabulous.

Since day 1 Love has been super helpful with any and everything.

PS is a trap!! They only accept payments on the 1st of the month!! Everyone doesnt get funds on the 1st of the month. This so you WILL MOST LIKELY BE PAYING A LATE FEE.They gave me a number to call to try to address this bad practice, but this "Customer Service" number is a joke!!! No one ever answers it!! Now besides the $33 per month late fee, they are putting" a lein" on the storage 🙄

The young lady by the name of love is super amazing! She had very friendly service an very knowledgeable!

The associate Love gave me excellent service and was super helpful big thanks to love and all she does

No carts!!! Staff is quite unprofessional!

Everytime I go up there to see about sizing on storages the door is always locked . I called the property manager twice and left 2 voice messages no call back. When I called the third time after an hour I was given attitudes for no reason. She kept stating that they close at 6 after I kept telling her that I come there all the time and the door is closed . I’m definitely thinking about cancelling my reservation now

Love was exceptionally helpful her service was beyond amazing thanks for your help

Staff is extremely rude and unprofessional. Never able to get a dolly when there. Ever!

LOVE WAS EXCEPTIONAL GREAT SERVICE

What is the cost on the different size units

*The young lady Love there was amazing she was very patient with me and very knowledgeable about what I would need. I would recommend this place to my family and friends! 😊

Arrived on site to see about my reservation and check the sizing so I can make my finally decision and was met by a very rude young lady. Instead of her explaining that she was on lunch and can assist me at a specific time she made several hand gestures at me and said “ but what do you want I’m eating. Public storage just lost my $168 storage rental because of her actions.

I spoke with Love today, and she gave me all the help that I needed. Provided me with quick and accurate information that made my experience with Public Storage great. Thanks Love!

Love was amazing and very helpful and understanding definitely loved her customer service

Manager Lovely was so helpful and understanding

Love was very attentive to my needs and I was in and out in less than 10 minutes! I enjoyed my customer service experience with her!

I paid my bill here and Talasia was very helpful and friendly. Great customer service and a clean facility.

Clean. Easy in and out access.

I thank Ms Love for her outstanding customer service! Thank you and I appreciate you hard work with getting my unit situated. Again thank you so much!!!

Talasia was very helpful, made my experience smooth and effortless!!!!!

Thank you Love for your help!!!

Clean property , Great job Love for getting me in fast!

My parents moved their things from a house they sold two hours away into this storage facility last week. My father was nervous about the move and called Love a few times to ensure everything was set for the big truck full of furniture and boxes. She was patient and kind to my father and I came ahead of the truck to meet her the day of the move. She was friendly and helpful, and very sweet to my father when he arrived. It was a simple process and I feel comfortable having my parents' things there with Love on sight.

If you need any assistant don't hesitate to ask Ms. Love. She was very helpful had me in and out.

Love did an excellent job and made the process seamless!

Love is the best she on top of everything she willing to always go above n beyond to make my experience the best she is a great asset to public storage u rock love keep up the great work

I came to inquire about a storage unit and I had the pleasure of meeting Love whom is one of the associates that assisted me. Love was very knowledgeable and kind I explained to her my situation that I’ll be moving to the area soon and she gave me my options. I loved her energy and she has much personality I’ll definitely be back to do business, thank you Love!!

Moving can be stressful but on last week I had an opportunity to meet Love and she made my experience less stressful. She was very helpful and her smile could brighten a room.

I stopped in to purchase moving supplies the young lady by the name of Love was extremely helpful and most of all very polite and professional. Although I did not purchas she was extremely helpful.

I had rented a storage here for close to 2 years and never faced any issue. Clean location, very well secured, fantastic job done by the crew in maintaining the facility. Love helped us during the move out. She is friendly and really helpful. It made the entire experience awesome! I’d definitely recommend this facility. Great work!

Love is doing an awesome job. Whenever I have an issue she is always very helpful and super nice. Thank

This was a smooth process getting a storage room with Love. I need a last minute unit and didnt know what I needed. She was very friendly and helpful.

the receptionist Love was very helpful. Will spread the word on the customer service I experienced.

Love was great. Very quick and knowledgeable. Would definitely recommend

Love the front desk clerk was very helpful with my needs. She was very knowledgeable of the type of unit that would best fit my needs.

Love is the best!! Great help. Very clean location. Very friendly

Love help me with everything I needed. She was patient and professional. I appreciate her during this difficult time. Public Storage was the answer to what I needed. Thank you Love for your help.

I had to store some of my items during my move and Love Reid was so helpful and knowledgeable about the facility.

Miss Love truly helped my family so much what a wonderful and sweet young woman and very professional too. They had a great experience.

Thank you so much LOVE. VERY PROFESSIONAL.

Love was the.name of the lady that helped me. She gave excellent service.

Being as busy as life makes us at times, I truly appreciate the professionalism of the staff, especially Ms. Love and hassle-free easy access to get to my storage unit get what I need and keep it moving. For your future storage needs I urge you to seriously consider this location from one extremely satisfied customer to another you owe yourself the favor!

Love was very professional and knowledgeable. Excellent Customer Service.

Love in the Steel Creek public storage facility was professional and very sweet! A huge help to my family and very knowledgeable on the whole facility. I highly recommend this place just based on Love alone.

Love did an excellent job coordinating my deliveries when I’m not on the property! Great service!

When I say, I love this girl. She is very professional and courteous. Her personality outshines the storage facility in itself. Im glad to be a part of this facility at this time.

Love did a awesome job assisting me with my storage unit! I think I came back 3x in one day taking measurements etc. all 3 visits were nothing short of amazing! Thanks a for the great customer service Love! You were very accommodating!

Public storage Steele creek is the best because of a young lady by the name love ❤️ 🙂 she called me when I was having a bad day and yes I cussed and fussed when she told me why she was calling me, But after she was so nice to me and didn’t get upset with me I had to calm down and apologize to her.. Thank you so much love,you really made my afternoon better.

Fantastic storage service. Love in the office is always helpful and friendly!

My time at a public storage has been easy and seamless. I had my unit for a year, and recently needed to vacate. I spoke to a lady there who ended up dropping the ball on my request to vacate so I called back a week later and spoke with Love. Love did a wonderful job handling my request and even sang me happy birthday, which was so sweet! We met her in person, in passing, when we moved out of the storage unit and she was so full of joy! I highly recommend this storage unit location. I would totally rent out of this particular location again. The facilities are clean; the employees are nice and helpful!

Great customer service from Mrs Love

Love provided excellent customer service. She went above and beyond what was need. It was greatly appreciated !

Read the whole review! Love is the best. Easy to work with. She is amazing. If it wasn’t for her I would move my stuff. Thank you Ms. Love for being awesome! I give you ⭐️⭐️⭐️⭐️⭐️ On the other hand Brian Cooley the DM is a jack***. This rudest person I have talked to in a long time. I don’t know how they allow him in this position. Ms. Love should be promoted and Mr. Cooley out the door. I never speak of someone not having a job but this guy needs training.

Love is awesome, great customer experience. Wonderful service.

Love Reid provide me with the best assistant for starting my storage with PS. Thank you Love for all your valuable help.

I took everything out of my unit. I no longer need it. There was no one at the office. I called the ph # on the door. I was told to take the lock with me and I would receive an email tomorrow.

Property manager, Love, was super helpful and accommodating. Super clean and convenient location!

Love is so friendly, knowledgeable and professional. Great experience

It's nice that it is climate controlled, but it is quite expensive. It can be a real pain getting cargo to/from your unit because there are so few dollies (2 by my count). If both dollies end up in a building other than the one your unit is in, you cannot access it with your code, not to mention one of the dollies is in rather poor repair.

Exceptional customer service and Nice location and climate control would recommend it to anyone

Great customer service from Courtney today. Very professional and knowledgeable. Clean and secure facility. I would recommend to my family and friends. First month was only a buck!!!

Customer service was horrible. They don’t answer the phone, don’t return calls and were not there during regular business hours - no sign or anything. I think the biggest issue is the constant trash situation- it’s been going on for months!!!

Really loved The floor work at this Bar . This is a great businessman who changes up his business to keep the customer Satisfied.

Great customer service Brittany

Went in for rental and was rudely told I had to wait outside by Courtney! Bad start to a new customer.

This location is really nice. The agent Brittany is also very nice. I received excellent service. Glad I chosed this location. 😊

Moved out of the unit, left it clean and just like it was when I got it, and they’re still trying to charge me $89 for the month of May. I wasn’t there and haven’t used the unit for the month of May, so I shouldn’t be charged for something I haven’t used. They called and threatened to send it to collections. Go ahead because I’ll dispute it with the contract I have from Steele creek storage before public storage bought them out. I’m not going to pay something I don’t owe. To anybody looking to rent a unit here, just don’t. Be advise, Run away and go somewhere else. This place was great when it was owned as Steele creek storage. It’s been nothing but downhill since it was bought out by public storage. Stay away. Far, far, away.

Great location. New facility, very clean and secure. Brittany provided me with great customer service. I would recommend anyone needing storage to go see Brittany.

This use to be Steele creek storage, now it is public storage and I recently went in to get information about the change and what’s going to happen with my items, Brittany the property manager was very nice, and made me feel comfortable with public storage taking over the company. So far so good!

Great company and great service! Excellent, clean facility! Highly recommended!

Great customer service from "Mack the Manager"!

Heather is super friendly and extremely helpful! The facility is very nice would definitely recommend this place to anyone.

I love the convenience of the location, well lit and secure. I also appreciate the cleanliness of the facility and the helpfulness of the staff.

Great friendly service from management! This was my first experience with a storage company and unit and they made it easy and convenient for me!

I love this storage place. •Great customer service, •clean and organized •Well light da or night All storage units are accessible and elevators. They have Flat beds and dollies that turn into flat beds.to use for free while there. The units are a available to access till 9pm. S. Tryon on steel creek road is brand new. Beautiful location!

Went to a couple of facilities to rent a unit. This was by far the best! Allison was so helpful. Customer service was great!!! This facility is super clean with easy access!! The other facilities were a little closer but chose here due to Allison!!!!

Awesome! Great Price! Excellent Location!!!

Great customer service. Thank you Mack for making me feel welcomed!

Wonderful staff, very clean, accessible and great pricing! Highly recommend.

I’ve have had the best experience with Steele Creek Self Storage. To start I was able to reserve a spot a lot longer than other storage facilities. When you have to schedule your movers far out it’s helpful to get the storage facility scheduled at the same time. Mack was so helpful and kind. When we arrived with the furniture I ended up needing another storage unit. I under estimated what I need. Mack found the perfect size near my other unit so when I move out it will be very easy. He also helped me find the most cost efficient answer to my problem. You receive your own code so you can go on your own. Conveniently located and temperature controlled. I highly recommend this facility.

This was the easiest reservation, the kindest and most knowledgeable staff, and the cleanest storage facility I have been to. I had to move quickly and they were happy to help! I would gladly recommend to any family or friends! Thanks so much!!

Initially what attracted me was the pricing and location...but once I arrived the place was exceptionally clean and organized. I was sold.....but to add to all that the customer service I received from Mack the manager was superb! I will definitely recommend them in the near future!

This place is very clean and cool. Carts always available and access secure. Highly recommend

Steele Creek Self Storage has a nice, clean and easy to navigate in and out of storage facility. All of the staff has provided me with great customer service. Before renting anywhere else, check them out before doing so. They can accommodate all your storage needs...

Allison was extremely helpful! Love that the units have air control. Totally recommend

From Day 1, Jeff & Steele Creek Self Storage has provided us with amazing service. Very accommodating and respectful. The facility is nice & clean. Easy to get into and easy to move around inside. Best of all the pricing is not over the top. Check them out for you storage needs. You will not be disappointed! TS

Nice and Friendly staff!! Very clean and well lit with climate control!! First month free! Glad I found this place and it’s sooo close to where i live! Love love love

I really enjoyed communicating with the staff. They were very accommodating and professional.

Good price. Great facility. Hand trucks and carts available for use. AND a discount on packing products. Very happy.

Mack was great! Very knowledgeable efficient and I enjoyed working with him!

Mac made our experience a pleasurable one. He was very friendly and helpful. Prices here are very reasonable. The environment is extremely clean and secure. I would definitely recommend Steele Creek Storage to family and friends!

My family and I just rented a 10x5 unit from Steele Creek Storage and are very impressed. The price can’t be beat. Everything is clean and in order. The manager, Mack, was excellent!!! If you’re looking for a storage unit, I’ve got the perfect place: STEELE CREEK STORAGE!

Customer service was great! Very helpful. Storage units are nice and clean. I felt very comfortable using it.

Storage is good

Today was my first time at Steele Creek Self Storage and it was absolutely wonderful! Staff was super friendly and helpful. They went above and beyond to help me and have great move in deals. The unit and facility was very nice and clean. I recommend to anyone who needs storage at a great price.

Great storage facility and excellent staff!!

Well, this was a total satisfaction service From Mack, the Manager He explain me the alternatives I have, base in my initial request, after he show me the place I choose, and I finish signing, for what I need, with not pressure, thanks.

My experience with Steele Creek Self Storage was great. From the rep on the phone I spoke with to reserve my unit to the gentleman at the front desk completed the process. Everyone was professional and efficient.

Mack Franck helped me find the perfect storage unit for my needs and for my budget! He was very friendly and had a wonderful personality! Thanks for all of your help Mack! From The Woods Family, Jackie, Faith and Sullivan!

Jeff provided me with fantastic customer service. He offered me a tour of the size unit I inquired about and was very knowledgeable about his product and services. He took initiative to waive the administrative fee and honoured the promotion I had seen online. It was a seamless process. Jeff even provided me with a map of the building, which I will add was extremely clean, AND a "cheat sheet" of the contract. Very helpful! I highly recommend this storage facility!

I was very pleased with the quick service and great pricing for my storage unit. I would recommend anyone looking for storage to visit Steele Creek Self Storage. Thanks Mr. Mack!

Excellent customer service, super clean,good price. 100% recommended

This is a great value storage. The staff was very helpful and friendly. Mr Mack took very good care and gave me great service. He went out of his way to work with me. I'm thankful.

Mack was great and hospitable! He made the whole process easy and quick! The facilities are clean and well monitored!

Clean, new, nice friendly staff. Excellent storage unit!

We have rented several storage units at one time with this company. We have paid thousands of dollars for our storage units and we have for the most part very much enjoyed renting from this company, however since the change in management the service has lacked significantly. We have needed access to our storage units for over a week and no response from the new manager. It has cost us because we cannot do our jobs due to lack of access to our property. There is no problems with the billing, it is simply lack of service due to management not changing the codes to meet the needs of multiple units rented by one company. Us. Please take care of our needs as we pay for a service from your company and should receive the promised access to our units before cut off at 9 pm. Thank you.

Thank you for the great service. The whole storage place is very clean, great prices. Mr. Mack was very helpful. If i need a storage unit in the future I will be using Steele Creek Storage always. All around great customer service!

Mac Franck was very courteous and professional. The space is clean and very well kept

Stumbled across Steele Creek Self Storage when doing a google search. Initially I picked it because they had the cheapest rate in my area. I thought at that price it probably isn’t as clean, staff unfriendly, etc. but man was I shocked! Units we very clean, even had that new building smell. Also McArthur “Mack” Franck was awesome and very helpful! As we walked to check out the units he noticed trash on the ground, he didn’t ignore it but he took the time to pick it up, which shows he actually cares. Also after looking at the unit I felt it wasn’t really going to work well for me so Mack offered, and took the time to help find me one that would work out better for me. Units are climate controlled and security all over so you don’t have to worry about your stuff once it’s in there. Definitely recommend this facility to anyone looking for a quality storage place at affordable prices.

Mcarthur "Mack" Franck was great all around. After looking at a few different places, I think it was his presentation that sealed it. Nice facility and great location. Need more Macks in the customer service world.

Fantastic customer service from Mac today!!!!

Mack the manager was great 👍🏽 and very helpful 😌

Romell is so sweet and always has a smile when you come in. So great to deal with a friendly staff and know your household items are in a safe and clean facility!

Thank you for your continued friendly service Steele Creek Self Storage!!

Great Location, friendly staff. Storage unit is brand new. Safe area. Customer service always willing to help.

I can not give enough praises about my experience at my new storage location. The staff are very friendly and helpful as well as making you feel that you and your property are VERY IMPORTANT to them. I don't think there is a cleaner, friendlier storage facility in the Charlotte location. And I have used storage facilities for YEARS! I could not be happier. #greatrates.

Very helpful, friendly service. Units are clean, humidity controlled, hours are great, and rates affordable. I highly recommend them!

Great and clean facility. The customer service is exceptional. Prices a good and right now they are running a special one month one month free when getting a unit. My space is on S. Tryon in Charlotte, NC. Thanks Stephanie Rodriguez

After coming to Charlotte especially from overseas everything is so overwhelming, but the staff here and the cleanliness of this place set my mind at ease when it came to availability, price, access and security of my belongings. I already recommended this place to friends and family, even when I finally get my own house to put all my stuff into I will still use this place because they are amazing. Not only is the storage inside and not out in the elements but also climate controlled, there's an elevator for the second floor and hand trucks available for people like me that can't lift all that much at once. The storage room I have was clean and spacious, they just finished the paving for the parking so it's easy to bring the cart in and out now. And did I say the staff is amazing, I did and they are.

Brand new facility. Very clean and trustworthy. They provide equipment to allow moving in easier. Definitely don’t regret doing business with them!

Nice, new, clean facility. Great Customer Service. I highly recommend.

The customer service was great. The units clean and spacious. A little over priced but brand new units. Climate controlled. The only thing I didn’t like is that the access is from 9am-9pm. I would prefer 24 hours.

Romell Turner, Manager, heads up a small team of first-rate professionals at this site. Having dealt with three different individuals on separate occasions, I can attest to the fact that everyone I've interacted with possesses a superior customer service orientation. Nice clean facility, well-laid out, with excellent access and egress.

Just rented a place from here. Nice clean new building. Talked to Jeff first then Romell Both very helpful and great to work with, Good deal now get in early!

We recently leased a storage unit at this location and the experience was extremely fast, simple and pleasant. Jeff and his staff was very attentive and helpful throughout the entire short process. When we moved it was raining but thanks to the covered areas we were able to still have a dry and safe move in experience. Thank you for the peace of mind and making this such a pleasant experience! Del

Great friendly service with a smile and good conversation. Quick & easy sign up. Easy to get in and get out of storage unit. I’m really liking the cool in door storage and security throughout facility. Thanks Guys!! Tiffany