Public Storage Self-Storage Units at 9624 E 350, Raytown, MO

Edward help me in a fantastic way

Edward was very helpful getting my storage unit set up!

Terrible security!! Homeless live in there with my stuff. Management knows and does nothing.

Gina was so helpful and had a great attitude and super nice!

Was told second month would be free. But teller setup account wrong and put me in wrong unit then had to transfer me to correct unit. Which voided out the promo, which they didn't tell me about. They also setup autopay wothout telling me and tried to charge for both units.

Edward.

Edward was lovely!! So so helpful.

All your special thanks to the manager Edward at the public storage in raytown I've had some issues and he's always been very kind and patient to help me get through the problems I've had with my account and he's very knowledgeable and a very good person I enjoy his company whenever we get a chance to chat you guys need more people like Edward in the past there been some employees here that were very very mean and condescending and talked to customers as if we were lesser people but I wanted to say thank you Edward

Edward was amazing and helpful to solving my problems!!

Complete waste of money. I stored a trailer here for less than a year and had a tail light broken, wheel stolen then last month the whole trailer was stolen from this property.

I found the short red-haired lady to be very helpful and knowledgeable. I will continue to rent here

Edward was Awesome

Edward was super helpful and amazing to work with!

Very good with details and helpful

Great interaction and customer service! Thanks Edward

Staff was helpful in finding the right size storage.

No issues, everything went well

When I rented my space it was $250 a month. A year and a half later it was $308 a month. Nice secure place, but way too expensive to store some junk. Going to have to look for a cheaper place. Updated review one month later. Thank you to public storage for working with me on the price of my unit and getting the price back down close to where it started when I rented the unit. I would recommend public storage to anyone looking for storage in the Kansas City Raytown area.

Was rather upset getting down there n no one in office to rent storage from called the number online and the Vivian on the other side of my call was so amazing n helpful thank you Vivian

Very terrible experience with my time & money. I got to the location & there was no manager on site to direct me to my storage unit. The storage unit listed on my rental contract showed 6 digits, which there were no storage units at the location with 6 digits. I called customer service numerous times & received no help. One representative sent an email to the manager & told me to just wait. Mind you I had movers sitting outside of the storage waiting for 2 hours which cost me more money. The customer service representatives were extremely dismissive & could not direct me to my storage unit. One representative told me that I could possibly only receive a partial refund which I argued that this was completely unfair due to them neglecting to get me into my storage unit. I had to end up going to a completely different company just to store my items. Mind you it was freezing cold outside with snow everywhere. Hours upon hours later that evening, I finally got a call back from the property manager who referred me to his boss (whom he had no clue what his name was), to provide my refund. He did not reach out to his boss for me but just provided me with a number. I’ve called the number 913-888-0388 so many times & have left countless messages with no return call & no full refund. I would not recommend you waste your money nor time on this company. Extremely poor service & they are willing to take your money but not fulfill the rental obligations.

This location is a dump! Won a unit on storage treasures and front staff was so confused they couldn't find their bottom side with both hands. Previous tenant cut their lock out locks off and I had to deal with cutting locks off myself. After cutting two sets of locks off I got my auction goods. I would suggest arming yourself just incase you are confronted by previous tenants. For sure low class trashy people renting here. Paint marks all over pavement from mfs spray painting auto parts. 350 ghetto storage. Jesus christ lawd have mercy get those old faded green doors gone. Time to update majorly.

My daughter has a unit here. It has been broken into 3 times since May!!!!

Lied about available units. Wasted 2hrs of my time signing a contact and would not refund my money.

Very great customer service

Edward was a representative for public storage keep up the great work excellent job Ed

I have two storage spots and I enjoy having my items there and I'm sure they are going to be safe!

Edward was very helpful and extremely knowledgeable of the service.

Very polite great customer service

Amanda went above and beyond. Honestly 5 stars is not enough for the amount of time she took to resolve my issues and concerns. I appreciate the help. Thank you

Do not rent at this location! There have been multiple break-ins this year and they are not doing anything to prevent it! The manager has no sense of urgency and has done nothing to stop it.

Aaron and Adam they help me out and we great to work with saved me a great deal would recommend them to anyone

Mary was great with assisting me with questions and concerns about renting a storage unit!

Do not use this place if you want to safely store stuff ! The security sucks. Rent has almost doubled in 5 yrs, the doors are so rusty you can kick a hole in em. The 10 layers of paint are holding them together!! There is a list of burglaries & other security issues that have not been addressed dating back over 5yrs! Police won't even show up anymore. Don't let their fake smiles fool you!!! They do not care about you or your stuff. They broke in mine on Memorial day and stole over $5,000 worth tools & furniture. It took me about 40yrs to collect it all. They need to be impaled on the fence in front of the office! They do not care at all for u or your stuff! So use this place as a last resort!!

Lock was changed and I was not notified, could not get any info on why it was changed.

I've had my unit for 5 years, and up until Public Storage took over, I had zero problems. As soon as they took over they raised the rent three times in 7 months. I've now had to deal with 2 break ins within one month. Public Storage doesn't seem to care about letting this location have a full time property manager, so instead they have floating property managers fill in a few days a week maximum. The second time my unit was broken into, I requested the district manager's number, Mark. I have called numerous times with zero response. It goes straight to voicemail and even though Mark's message says he "can't wait to take care of you", that doesn't seem to be the case. The floating property managers are amazing and as helpful as they can be given they are only on location a few times a week. The property managers deserve higher stars. The district manager, Mark and Public Storage as a company need to do better.

Do not go to the storage place my storage was broken into and things were stolen and they didn't call the cops I had to call the cops. And we were broken into that morning but didn't receive a call until that evening. Stay away from this place!!!!!!

The staff here are incredibly friendly and helpful. I booked a unit online before having stopped in and toured the facility, and had an issue with standing water in the unit. I let the staff know about the issue and they reported it to maintenance immediately. They also went above and beyond to take care of me and got me into a different unit that was bigger, for the same price for the inconvenience, and I thank you all very much for that. I will express though, to the highest degree possible, to corporate, that the driveway of the inside of the facility itself is in DESPERATE need of TLC; complete gut and repave of the drive. I shouldn't need a 4 wheel drive vehicle to drive down a 3 mph drive, and it also has many many puddles in front of units that cause a headache when trying to park in front of your unit to unload on an already extremely broken drive. It would also be very helpful to have more than 3 teeny tiny parking spaces in the front. Your employees need parking and your customers need parking if they need to stop in at the office to conduct business. Please don't simply repatch the holes, please please please completely redo the drive. It will improve the image of the facility to a large degree in an area that does not have that great of an image to begin with. Also, the exit gate has no keypad to punch an access code, so a customer must rely solely on blue tooth through the app to get out of the facility. So if someone gets in and their cell phone dies while they are in there, I am not sure how they are supposed to get out without waiting for another car to come by, especially if there is no staff available. Again, staff was amazing, 5 stars for the staff, 2 stars for the facility structure itself.

I have been waiting for a call for more than 96 hours from the manager. We have a safety issue to consider but can not get in touch with anyone! Would not recommend!!

Amanda was very helpful

Have been a tenant for years. Public Storagr bought the location and raised the rent twice now with zero improvements or anything to substantiate the increase. I can share photos of the homeless guy living in a unit across from mine, broken doors, and some terrible maintenance issues. 10/10 would not recommend.

Christi was very helpful with my rental and request although technology wasn’t cooperating. I wish everyone in customer service were as patient and hardworking. She was covering someone’s day off at the 47th st location so things were not easy for her but she did all she could to make things come out favorable. Thank you Christi!

Nice place to store furniture

I've been storing my stuff here about a year and a half and have had so many rent increases it's unbelievable. I started renting at $99 monthly and as of April first they're going to be charging me $192! This is ridiculous especially since when I last came to my storage I saw a car that was stored on the property that was clearly broken into and their stuff was everywhere and i witnessed the storage manager out showing a unit but they never noticed the car which clearly looked to have been broken into days prior as the stuff thrown about next to the car had dust on it. This place isn't even safe enough to have so many increases in a year. Public storage just recently bought this place out and hasn't done anything to ensure the safety of any of our stuff but it seems as if they're trying to push everyone who is renting there out! I do not suggest anyone rent here.

The staff is very one-sided and won't hesitate to screw you over. The units themselves are trashy and not very secure. The property itself is unkept and very dirty trash everywhere as well as leaves. The property manager Dion he's very rude and very inconsiderate. It's his way or no way. I would not recommend renting from this place to anybody. In one month over 32 units got broken into.

Mary had amazing great customer service she’s amazing never had a problem with her she has always helped me when I was concerned she amazing 10/10 always will recommend her!

After buying a unit online at auction from a different Public Storage facility we were sent here after difficulty finding management from the other site. Dion was a breath of fresh air!! I spoke to several people in upper management over the phone and was shocked at the info the gave me! Luckily Dion was able to clear everything up and get us a unit rented at a facility he doesn't even work at! Talk about the real MVP! Customer service was awesome! Really wish Dion was the guy in charge at place we actually have our unit!

Somebody broke into my storage unit and stole a bunch of my late father’s belongings along with some of mine. There’s no cameras so police and the renters insurance couldn’t do anything. Be careful renting here

Best experience by far, your associate Dion Watts was extremely helpful and went beyond expectations and made me feel comfortable. Will be sure to come back again if in need for another unit in the future. Thank you, guys, for the good service and great worker. Definitely the best customer service experience I’ve had.

Arthur did a good job

Easy access.

Arthur was very kind and helpful 👍

Great customer service. Was super fast and easy.

My Mom & I had the best experience. Your associate Deon Watts and Arthur was helpful. Thank you for the amazing customer service and will definitely be coming back in the future. Great customer service and talking skills, very respectful. Good people.

My friend currently has 2 units rented at this place and from what she tells me about the business end of this company they are really decent at times with late payments for the units. I have used a storage facility in the past and they had rules that if you were late for one day they emptied out the unit and you would lose everything you had stored in it. I had a friend who has been through that once, she was late and even called them to try to work something out so she didn't lose her stuff but she was told of the rules when she signed up with them and they held to it. But this place is a little different I'm planning on moving soon and yes I will be renting a space in this location just because of how they do business for people who are up against hard times once in a while.

Arthur did an amazing and helpful job and made the experience fast and he was very easy to work with and professional

Arthur went above and beyond to offer and serve me the most professional and well oiled experience couldn’t recommend him enough

No cameras anywhere one employee

Very clean units. Prices are very affordable. Arthur is very knowledgeable and if you have a problem he takes care of it as soon as possible.

Arthur is the best. Super friendly while answering all my questions. Took his time and explained everything in detail. Thanks for being so nice and helpful Arthur !

Best experience I’ve had by far, your associate Arthur was one of the most helpful and reliable workers you guys have, he helped me move my things out my unit and had a very positive attitude doing it. Will be sure to come back again if in need for another unit in the future. Thank you guys for the good service and great worker.

Arthur is the absolute best!! 10/10 He went above and beyond to help me very patient and not only that but he’s the sweetest and most helpful! Coming back again!

I’m moving back to the area and called Simply Safe. The staff is very professional and answered all my questions about leasing, insurance on the unit and what kind of lock is best. I will definitely tell my friends to check Simply Safe in Raytown out if they need a storage unit!

Friendly staff

Led me to believe that i was going to be able to have 24 hour access.... Not so....

Had the pleaser of working with this company and they provide excellent service. I worked with a gentleman Arthur who was very professional and helpful.

Arthur went above an beyond to help me with any questions or concerns that i had during the process. Being new to the area and figuring out what was best for my needs Arthur stepped up and helped me out. Definitely will keep doing business. And thank you Arthur for all of your help you are AMAZING!

Friendly staff and very responsive! :D

Would definitely go back! Great customer service very helpful and friendly.

Arthur was super helpful with everything that I needed!

Arthur was professional, patient, timely and charming to boot! The whole process was explained simply and clear and was painless throughout. Excellent service—will do business again in the future. Thank you, Arthur!!

Good stuff

Arthur is DOPE thanks for your help!

Arthur was very knowledgeable and helpful. Made my time there easy and efficient.

I've had no problems with them very nice people clean spots .

Arthur was very helpful and informative about my needs for a storage facility. Highly recommend this storage facility for your storage needs!

I went in with questions and was greeted by Arthur. He answered all my questions and was professional and kind. Thank you! I will definitely recommend Simply Self Storage.

Updare: potholes have been fixed!! Decent facility for the price!! Just watch out for the potholes just before the entrance. Otherwise friendly and affordable.

Being new to the area I was looking for a storage until I get settled. Was welcomed by Arthur this Saturday. He was very professional and welcoming while giving me a tour. Was very informative! Will definitely be back! Thank you!

Arthur was very professional throughout our tour! Answered all my questions and concerns, and it was by far the best customer service I have ever received at an establishment. Truly a wonderful experience. Thanks again Arthur!

ARTHUR IS A GOOD HARD WORKER. APPERICATE HIM AND THE SPACE

Definitely recommend to all my friends and family. Very professional and great courtesy. Author made sure I was well taken care of and made my experience at self storage a great one!

Went in to get information about storage. Arthur was very professional. He explained everything and answered all of my questions. Will definitely recommend to family and friends.

Arthur was very helpful and made the process very easy!

Arthur was very helpful and professional

Arthur, the store manager, is very knowledgeable and professional, I had a unit with them and he made the process easy. Moving in and moving out was very simple and would highly recommend

Author was very professional. He provided me with the information needed about 2 units that I had placed bids & won at Auction. He was very communicative, answered all my questions in a timely fashion, & made it easy to access the property & units. The property grounds were clean & well maintained. The storage units are easily accessible. Definitely recommend doing business with Arthur. Overall a great experience.

Had to store some extra furniture after a recent move. The process was easy and professional. Arthur did a great job helping direct me on which size unit would be needed. I would recommend to anyone in the area!

I have a family member who has a unit and they are happy with their service.

Their rip offs!!!!

Arthur was very helpful. Gave me a tour and definitely looking forward to moving in to the unit we talked about. Thank you.

Arthur has Awesome Customer Service!

Had to rent a unit due to a sudden move recently and I was very impressed by the helpfulness and professionalism of Arthur in particular. I was able to get it rented and everything moved into the unit asap! Would definitely recommend!

Came to view a couple of units, Arthur was very professional and was able to answer all my questions

Went to buy moving supplies, Arthur supplied me with what I need as well as professional suggestions, he was very easy to trust with his advice. I appreciated it. I’d recommend supporting this business to any of my friends and family. Pricing was good as well and products are quality

Went in a couple of days ago and was helped by a very nice young man, Arthur! He was very nice, knowledgeable, and very welcoming! Would definitely recommend to friends and family!

Arthur gave me a great tour and was very professional.

Had a great experience with Simply Self. Arthur was very helpful and informative! Keep it up!

They fixed the pot holes now its it's a decent value. But no 24 hours access if that's what you're looking for.