Public Storage Self-Storage Units at 9624 E 350, Raytown, MO
9624 E 350 Raytown, MO 64133
Rent and pay for your space online – today.
Move in during gate access hours.
5'x5'Online only price$ 39/moSmall 5'x5'
$ 39/mo $49Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 53/moSmall 5'x10'
$ 53/mo $66Best Price Label
- Outside unit
- Drive-up access
8'x30'Online only price$ 59/moParking 8'x30'
$ 59/mo $74Best Price Label
- Uncovered parking
10'x10'Online only price$ 69/moMedium 10'x10'
$ 69/mo $86Best Price Label
- Outside unit
- Drive-up access
5'x15'Online only price$ 79/moMedium 5'x15'
$ 79/mo $99Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 125/moLarge 10'x15'
$ 125/mo $156Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 171/moLarge 10'x25'
$ 171/mo $213Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Raytown
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At Public Storage, You'll Always Find...
- Keypad Access
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- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 316)
Best experience by far, your associate Dion Watts was extremely helpful and went beyond expectations and made me feel comfortable. Will be sure to come back again if in need for another unit in the future. Thank you, guys, for the good service and great worker. Definitely the best customer service experience I’ve had.
Arthur did a good job
Arthur was very kind and helpful 👍
Great customer service. Was super fast and easy.
My Mom & I had the best experience. Your associate Deon Watts and Arthur was helpful. Thank you for the amazing customer service and will definitely be coming back in the future. Great customer service and talking skills, very respectful. Good people.
My friend currently has 2 units rented at this place and from what she tells me about the business end of this company they are really decent at times with late payments for the units. I have used a storage facility in the past and they had rules that if you were late for one day they emptied out the unit and you would lose everything you had stored in it. I had a friend who has been through that once, she was late and even called them to try to work something out so she didn't lose her stuff but she was told of the rules when she signed up with them and they held to it. But this place is a little different I'm planning on moving soon and yes I will be renting a space in this location just because of how they do business for people who are up against hard times once in a while.
Arthur went above and beyond to offer and serve me the most professional and well oiled experience couldn’t recommend him enough
Arthur did an amazing and helpful job and made the experience fast and he was very easy to work with and professional
No cameras anywhere one employee
Very clean units. Prices are very affordable. Arthur is very knowledgeable and if you have a problem he takes care of it as soon as possible.
Arthur is the best. Super friendly while answering all my questions. Took his time and explained everything in detail. Thanks for being so nice and helpful Arthur !
Best experience I’ve had by far, your associate Arthur was one of the most helpful and reliable workers you guys have, he helped me move my things out my unit and had a very positive attitude doing it. Will be sure to come back again if in need for another unit in the future. Thank you guys for the good service and great worker.
Arthur is the absolute best!! 10/10 He went above and beyond to help me very patient and not only that but he’s the sweetest and most helpful! Coming back again!
I’m moving back to the area and called Simply Safe. The staff is very professional and answered all my questions about leasing, insurance on the unit and what kind of lock is best. I will definitely tell my friends to check Simply Safe in Raytown out if they need a storage unit!
Led me to believe that i was going to be able to have 24 hour access.... Not so....
Arthur went above an beyond to help me with any questions or concerns that i had during the process. Being new to the area and figuring out what was best for my needs Arthur stepped up and helped me out. Definitely will keep doing business. And thank you Arthur for all of your help you are AMAZING!
Had the pleaser of working with this company and they provide excellent service. I worked with a gentleman Arthur who was very professional and helpful.
Friendly staff and very responsive! :D
Would definitely go back! Great customer service very helpful and friendly.
Arthur was super helpful with everything that I needed!
How much will it be to start a storage
Arthur was professional, patient, timely and charming to boot! The whole process was explained simply and clear and was painless throughout. Excellent service—will do business again in the future. Thank you, Arthur!!
Arthur is DOPE thanks for your help!
Arthur was very knowledgeable and helpful. Made my time there easy and efficient.
I've had no problems with them very nice people clean spots .
Arthur was very helpful and informative about my needs for a storage facility. Highly recommend this storage facility for your storage needs!
I went in with questions and was greeted by Arthur. He answered all my questions and was professional and kind. Thank you! I will definitely recommend Simply Self Storage.
Updare: potholes have been fixed!! Decent facility for the price!! Just watch out for the potholes just before the entrance. Otherwise friendly and affordable.
Being new to the area I was looking for a storage until I get settled. Was welcomed by Arthur this Saturday. He was very professional and welcoming while giving me a tour. Was very informative! Will definitely be back! Thank you!
Arthur was very professional throughout our tour! Answered all my questions and concerns, and it was by far the best customer service I have ever received at an establishment. Truly a wonderful experience. Thanks again Arthur!
ARTHUR IS A GOOD HARD WORKER. APPERICATE HIM AND THE SPACE
Definitely recommend to all my friends and family. Very professional and great courtesy. Author made sure I was well taken care of and made my experience at self storage a great one!
Went in to get information about storage. Arthur was very professional. He explained everything and answered all of my questions. Will definitely recommend to family and friends.
Arthur was very helpful and made the process very easy!
Arthur was very helpful and professional
Arthur, the store manager, is very knowledgeable and professional, I had a unit with them and he made the process easy. Moving in and moving out was very simple and would highly recommend
Author was very professional. He provided me with the information needed about 2 units that I had placed bids & won at Auction. He was very communicative, answered all my questions in a timely fashion, & made it easy to access the property & units. The property grounds were clean & well maintained. The storage units are easily accessible. Definitely recommend doing business with Arthur. Overall a great experience.
I have a family member who has a unit and they are happy with their service.
Had to store some extra furniture after a recent move. The process was easy and professional. Arthur did a great job helping direct me on which size unit would be needed. I would recommend to anyone in the area!
Their rip offs!!!!
Arthur has Awesome Customer Service!
Arthur was very helpful. Gave me a tour and definitely looking forward to moving in to the unit we talked about. Thank you.
Had to rent a unit due to a sudden move recently and I was very impressed by the helpfulness and professionalism of Arthur in particular. I was able to get it rented and everything moved into the unit asap! Would definitely recommend!
Came to view a couple of units, Arthur was very professional and was able to answer all my questions
Went to buy moving supplies, Arthur supplied me with what I need as well as professional suggestions, he was very easy to trust with his advice. I appreciated it. I’d recommend supporting this business to any of my friends and family. Pricing was good as well and products are quality
Went in a couple of days ago and was helped by a very nice young man, Arthur! He was very nice, knowledgeable, and very welcoming! Would definitely recommend to friends and family!
Arthur gave me a great tour and was very professional.
Had a great experience with Simply Self. Arthur was very helpful and informative! Keep it up!
They fixed the pot holes now its it's a decent value. But no 24 hours access if that's what you're looking for.
First storage unit I’ve ever had and I’m glad I went with them! It’s clean, the gentleman were polite and helpful, and the price is affordable!
Great people, overall pleasant experience
Needs to be fixed and updated.
Always have everything I need. Staff are friendly very helpful
Very professional staff, and great value for the KC area. Highly recommend!
Had a good outdoor spot for our travel trailer.
The man working was very nice. He showed me the unit before paying for it. He was very helpful and answered all my questions. The only reason not 5 star is because I paid $29 for 3 days and come 4th day $60 due plus online it says $50 which the price is why I choose this place and its $60 once I get there. But only need 10 notice ur vacating premises. The customer service is worth the extra money.
Ryon was a great help and knowledgeable!
Not the fanciest facility. However, Ryon makes the rental space more attractive with his pleasant personality and professionalism. I've had 3 very courtesy and professional interactions with him. Quality customer service is HUGE for me!!!!
They are a little pricy. Almost all storages have locking gates and people on site
The guy at the front dest is amazing help!!!!!
There were mouse droppings everywhere ,would say the access to unit was ok but when we got ready to leave the gate wouldn't open so my son had to climb the fence.,for the space it's expensive.
While looking for storage, I called in to see if I could tour the place, Arthur was great at showing me around and explaining the different rates.
Renting online was super convenient. It's great that the office has weekend hours.
These guys treat you right that
Very rundown. Find another storage place.
Tons of room and able to get in and out easily.
Arthur was the best, his suggestion on the unit was perfect for what I needed. I will most definitely be back in the future for my storage needs. Thank you Arthur and Simply Self Storage!
We purchased a unit through auction and Ryon at the front building was very pleasant and helpful with the completion of our purchase. Security and availability of access is well done.
Ryon is ALWAYS professional, courteous, patient...& kind. I almost did not choose Simply Storage for my rental option. Ryon went above and beyond to explain ALL the details of the rental. Ryon help ease my fears of any surprise charges. Ryon is ALWAYS on duty, ALWAYS standing by...& ALWAYS willing to help in any way possible.
RJ was such a great help to my daughter and I in finding the right size storage unit to fit all our belongings. He understood what we were up against and went above what I expected in looking for a unit. Thank you RJ!!!!
Great service. Inquired for a move back to the midwest. Answered all my questions.
Friendly staff and good faculty
Staff was great and with the 24 hour cameras and the patrols I felt that my stuff was secure.
I love the support when i was homless and needed space for my things
Ryan is amazing...... always nice and helpful. Greets me respectfully....
Easy, friendly and clean.
Great, friendly service. I feel secure in knowing that my belongings are safe there. Ryon was professional and great at explaining my options. Definitely recommend this place!
Ryon was most helpful with my recent storage needs. Very informative with pricing.
Competitive pricing, convenient location and friendly staff.
Highly recommend this business. Great customer service! Ryon is who we worked with. He was very helpful, and answered all of my questions.
I needed to allow a stranger to pick up the last large piece of furniture in my unit. I spoke with Consuelo regarding logistics for this transaction given the pandemic issues. She was very accommodating and made additional suggestions to ensure safety and social distancing. She called me once the furniture was removed and processed the close-out of my unit. This transaction went better than I could have expected thanks to Consuelo!
The manager Consuelo very professional she really is working with me to keep my account in good standing through this covid-19 while I am laid off. She is always easy to get a hold of and always contacts me back if she is not reachable at the moment
My STORAGE GOT BROKEN INTO IN JANUARY 2020 ,.AND I WASN'T INFORMED Don't rent here.. I have THE WORST STORAGE UNIT. LEAVES BLOW UP UNDER THE DOOR.LOOK LIKE SOMEONE WAS TRYING TO GET IN,.BIG GAP IN TOP OF DOOR.NO STRIPPING ON BOTTOM OF DOOR. I HAVE COMPLAINED ABOUT THIS ISSUES FOR MANY MONTHS. EVERYTHING COMES IN TO THIS STORAGE DO TO NOT PROPERLY ADDRESSED. I HAVE 2 STORAGES. I SHOULD GET A DISCOUNT FOR SWEEPING UP LEAVES EVERY TIME I GO THERE. MY AREA DOESN'T GET CLEANED IN FRONT OF I HAVE TO SWEEP LEAVES INSIDE AND OUT!!! .NOT A HAPPY CUSTOMER!!!! .SPIDERS EVERYWHERE AND WEBS
Easy access, clean and well maintained . Prices are some of the lowest around Raytown. Several sizes to choose from.
A very positive experience getting a unit. Consuelo was very pleasant and helpful.
Consuela was great, so kind and had all the details I needed.
They have gone the extra mile to help me with my storage needs
Consuela was helpfull in showing us what they had to offer. It is a reasonable price
Consuelo was awesome. Amazing customer service. I wouldn't go any where else. Thanks guys!
What a joke. I would leave no star rating, if that was an option. If you want the staff to leave your possessions available for anyone and everyone to take... this is ur place. Carrie was lazy and irresponsible in leaving the supposed security gate wide open for over 2 weeks. Herself and upper management could care less if MULTIPLE units were broken into. Free for all, pick and pull at this shit hole..
Great food friendly restaurant
Consuelo was very helpful and pleasant and sweet. A delight
I recently had 2 trailers stolen a week apart. First one was part of a massive break in and thefts. Second one was because the electric gate was burnt up. Management did nothing to secure the gate and did not notify tenants. There were 13 police reports for that nite at this location. I have called corporate to get some answers but they haven’t returned my call
Great place. Carrie was great to work with. She helped us out and got us what we needed. She made the deal easy and enjoyable. Go see her if you need storage. We stored a camper in one of the outside spots.
Been here for years. Carrie has been really helpful. Highly recommend.
The best customer service ever! Carrie is amazing and helpful.
Easy to work with. Great attitude, very respectful. Always looks for the best deal. Easy to get ahold of on any questions. Thank you!
Did a great job Im in wheelchair & Sherri went out of her way to help me I would recommend her & this facility
Had open available unit same day. Very nice staff.
Carrie was very very helpful and nice
Carrie, Took time to correct a mistake, Gave me a tour, suggested a better option, and gave me EXCELLENT service.
Carrie was super understanding and nice.
Carrie was the agent who took care of me today and she was more than polite and friendly. This was a friendly interaction and I felt more than welcome. The whole process went quick and I'm more than happy to be a customer Here
They work with you if you're not paid on the first.
Carrie Callahan Was very helpful with finding a storage
CARRIE CALLIHAN was great to work with. She explained everything thoroughly and was was very friendly. Thanks ma'am!
Carrie Callahan was perfect! Gave me all the information I wanted and made me feel safe where I can leave my things. Thank you so much for your great customer service.
Do not use this place if you want to be treated with the utmost quality customer service. I paid my storage rate and one month in advance and had to cancel my contract within the allotted 10 days of signing the agreement but I was not refunded any of the months rent that was paid ahead via a credit card. I was also not given an explanation as to why no refund was due back to me. Also, the unit I was given had old rotten wood trim around the door frame and was not properly sealed from the elements or pest, therefore I was reluctant to store my belongings there.
I originally thought I needed a small unit. After telling Carrie how much stuff I had she suggested a 10x10. I was doubting that I needed that much space. Well she was right. The 10x10 is packed to the brim. I would have been in a bad spot if she hadn’t suggested the bigger unit. Thanks for great customer service.
Carrie Callahan was very helpful and wasted no time helping me get a unit.
Fast and friendly service. Carrie did an awesome job for us!!
I was excited to find this storage and carry was a great help.
I'm so thankful to the staff at simply self storage! They went above and beyond to help me get the right size unit, and worked with me to help meet my specific needs. The store manager, Carrie Callahan, and the asst. mgr., Faith, were such a blessing to me. Thank you again ladies! They're very friendly, compassionate and professional!!! I would highly recommend Simply self storage to anyone needing a storage facility.
The units are great and clean and the staff are really there to help with what ever you need. I would recommend this storage place to everyone....
Carrie was very nice and informative. The facility was nice and clean even where you would store your stuff was nice and clean.
Right off0 350hwy in Raytown, they offer low rates and secure storage units. Just wish they'd fix the axle-busting potholes at the front gate. They are treacherous
U can't sale anything u own thats in storage u cant go an fix anything or work ON anything at the storage unit. Only allowed 15 min to come in drop off an leave.this place is omg rediculas.
Carrie did a great job at answering my questions and helping me around!!
We met with Carrie today to secure our Simply Self Storage unit. She is professional, friendly, efficient and thorough. Carrie covered absolutely every bit of information we needed to know about our storage unit. She's awesome!!!
Very detailed and appreciate Carrie's help!
The storage buildings are up on a mound. (Which is understandable, so water doesn't collect and puddle) but the slopes are very steep and when trying to move in the wintertime...well I would just say "I wouldn't advise it!" Especially if you like your bottom half all intact.
Carrie Callahan was great and gave me a unit as fast as I needed it. She worked really fast and hard with the people that was waiting and also her being the only one working. She rocked!!!!!👍👍
It is a bit spendy for what you get. People are nice.
Super fast and friendly! Got me in and out incredibly quick!
Awesomeness the ladys here NAILED IT!!!!! What an easy process and the storage units were just as you would imagine they would be
Quick, prompt, affordable and awesome service! I would highly recommend
Great service always. Carrie Callahan is nice and polite
Excellent customer service Carrie Callahan is di best great place to be!
Called to reserve a unit and Carrie was so nice and helpful! Gave me a tour of the facility and all it has to offer. Couldn't feel more at ease keeping my items here.
Awesome staff! fast easy and affordable great customer service!
Carrie Callahan is always super friendly and gets you in and out in with no problems. I'll be a returning customer for sure
Carrie great customer service
Very helpful with what I needed
Carrie was totally awesome and actually came to me out to my car just to help me! Totally awesome woman!
She did great! Thank you so much for getting us a good rate! Great customer service.
Great customer service !! Fast service !!
Amazin Company!!! Carrier is the best!!!
Carrie does a great job. Thanks for your help
Carrie did a great job with customer service ☺️
Carrie was great quick and efficient
Carrie is super friendly and helpful. She made the storage unit process enjoyable!
Fast and easy. Very professional and friendly
Carrie was excellent
Great experience. Took care of me promptly. I will enjoy being a customer. Carrie took care of me.
Carrie Callahan was very helpful and very nice great experience
Carrie Callahan is very friendly & works with you to make sure you are a happy customer
Carrie is a beautiful young lady very helpful OK there is a post
Friendly service and Great on line discounts!
Friendly and prompt customer service thanks Carrie for the pleasant experience!
I thank Ms. Carrie for her help. Very respectful and helpful. Simply self storage is one of the best to store your belongings.
Go here with friend to their storage unit. It's gates so not much to worry about, also pretty quiet.
Superb customer service! Carrie is very helpful. Sweet lady. Thanks Carrie
Carrie is the best! Great customer service! Never had any problems and she is always able to answer any questions I might have. I would recommend going here if you need storage. Thank you Carrie for all that you do!
Carrie was wonderful. Made everything easy and fast.
We rarely remembered to pay this bill without a reminder call as we no longer live in raytown BUT it always got paid every month. [with a late fee] This month I received an email saying we were locked out until we paid with FIRST ATTEMPT in the subject line, so we cleared everything out. Was that a necessary email? You made extra with the late fee, after all. I notice a fair amount of people writing these glowing reviews have ONLY written that one single review in their history. Me thinkith our friends here are needing extra praise.
Carrie was awesome!
Carrie was very informative and pleasant.
Carrie was very welcoming and ready serve my wife and I needs. Excellent customer service. Not at all rude or anything. Thanks Carrie
Carrie was very informative and answered all of my questions and super nice
Went in today too get a storage unit with Carrie and she was wonderful. Very nice and easy to work with. She found me a storage unit fast, worked for me and at a great deal
I was interested in a unit for my overflo of materials and stopped at SSS to talk with Carre. She was so helpful and very accommodating in showing me different size units. She also explained in full detail the operation and security. She convinced me that I was at the right place. I immediately rented a unit and I feel very satisfied with knowing also she is on site daily. Carre is an esset to SSS P.Meyer - MR&R SPECIALTY SERVICE'S
Carrie very nice. Penson
Carrie Is a very good manager she has very good manners and is very helpful
Carrie was very helpful and nice explained everything and showed the units as well!!! Thank you Ms. Carrie😇
Great location, clean, with good security. Manager was so helpful—she solved every one of our problems. Glad we found this place!
My experience with Carrie at Simply Storage in Raytown MO. on rental storage set up was a pleasant experience. She was very helpful and answered all my questions professionally. Thanks you!
Carrie was great! on the phone with her for 2 days. Everything we discussed, she delivered. Great experience through a tough time of moving.
Really nice place Carrie helped us out alot.
The lady who runs the place is great
Move in was easy. Carrie was great she showed me the unit of interest and allowed me to make sure it worked for me. The prices are great. The units are safe and secure and allow for easy access to movers.
Me encanta trabajar con Carrie ella hace todo fácil para rentar tu unidad me encanta el service de primera que te da para ayudarte en todo 5estrellas a su calidad de trabajo
I was pleased with the level of customer service. Excellent!
Carrie was so helpful she did a great job
I greatly appreciate the professionalism and the knowledge of this person that's help me Carrie I look forward to working with her or to whom it may concern about my contract and I greatly appreciate the help and all this matter thank you okay so I want to send it
Nice clean units and very friendly staff. Carrie was knowledgable and patient with me showing me a few units until I found the right one I needed.
Carrie was GREAT! In and out fast! Thanks you’re awesome!!
Carrie was an awesome help she’s great!!!!!!
Carrie was so easy to work with, great customer service, fast and friendly.
Amazing experience at Simply Self Storage. I got there a few minutes before opening and Melissa was still extremely friendly and help full. She went well beyond my expectations. It wasn't just renting a storage unit. With Melissa it was like a fun experience. One of the friendlier businesses you will come across in Raytown.
Very friendly and professional
My parents stored here. The process was pretty painless at first but we ran into hiccups when someone was allowed to park behind my step father’s trailer & he was unable to access when he needed which was something we mentioned to avoid a problem.
Melissa Henry provided courteous and professional services when I opened my storage account (September 2017 up through closing on June 30, 2018). Entrance to and exit from the unit was smooth each time. I certainly will consider Simply Storage for my storage needs in the future. It was stress free and harmonious to work with Melissa Henry!
Kenyetta was Super Nice!
Kenyetta was so nice , very kind and was a breeze getting set up!
As a first time customer in renting a storage unit, I chose this place because of location and the special they had. I reserved the unit online and within minutes of submitting my request, Melissa, the property manager called following up to see if I had any questions. Once at the facility, the process was quite painless. Melissa was very informative covering all aspects and provided the best customer service with a smile despite being outside on a chilly windy day showing me the unit. She even taped a lollipop to my paperwork, which I found to be a thoughtful and cute gesture. I would recommend this place to anyone in need of storage.
Great Customer Service! Melissa took great care of me.
Fast and friendly.
Close and convenient... Nice and friendly. Thanks Melissa
Great place very afffordable. Melissa even help me move in. I would recommend this place to anyone.
Melissa was more than helpful in our time of emergency. She was very knowledgeable and seemed to know just how to handle the situation. I would highly recommend this facility if for no other reason but Melissa!!
Melissa has been a blessing, helpful, and very friendly. She is an asset to the facility! Melissa was the main reason we chose this particular facility! Excellent customer service!!
Good storage units
Customer service is all around spot on, and while Melissa is really nice, I got sold to this facility by a different gal who is very very personable. I don't think she's with the facility anymore, unfortunately. Thankfully my unit has always been dry, despite its low altitude in the scope of the storage lot. I didn't know that flooding could even be an issue, so I'm glad I decided to take the time to read some other reviews! I definitely have found cheaper storage facilities, but I was in a hurry to get my things quickly moved from a different storage facility that was trying to rip me off. I didn't feel that I received that type of treatment here, so I would definitely recommend it to anyone looking for quality over quantity.
My unit was broken into and majority of items taken.I had a few large items left that weren't worth keeping.I let the storage go up for auction all I wanted was a box with some sentimental items and my kids pics .I was told by the manager they would leave a note for whoever purchased the unit to leave at office but that never happened.Thiose items meant nothing to whoever got the unit.Thanks so much for the false promise.Will not be recommending this storage.Also I don't even think charges were bought against the thieves.
The garage units are not well-maintained and taken care of. The road to the the storage facility is in need of repair.
Good customer service! Kinda looks outdated but clean.
Needed to find an affordable and convenient rental property close to my home... I was so agitated and anxious worrying about the rental process and the security of the facilities.. the lady in charge a young woman named Melissa was able to assuage all my doubts and trepidations. She was very personable and helpful! I would recommend Simply Self Storage to ANYONE who needs to store their belongings in a safe and secure location.
The manager was very helpful and made it very easy.
Couldn't make it out here to pay my bill for a while but every call that I got from Melissa was always courteous and positive never harassing or rude I always felt like she had more concern for making sure that we were happy here. When I did make it in she notified me that some of the units had been water damaged and of course mine was one of the affected units she promptly gave me all of the relevant insurance information and let me know how to proceed. It's nice to feel that we have someone on our side who actually cares and sees people as more than just customers. I'm definitely glad I chose Simply Self Storage and this location in particular rather than anywhere else! thanks again Melissa!
Melissa is a valuable asset! Works to solve problems, and knows what needs to be done.
Information given to me was helpful. Employee was very kind. Highly recommended for large families who are down sizing
The front desk lady has been really helpful so it has been a great experience
Nice and friendly workers
Great rates and friendly, professional management.
Melissa was awesome. She was very informative. She worked quickly and efficiently to solve a problem. We look forward to seeing her again.
Storage units were very clean
Melissa and Sandra were very knowledgeable and fun to work with. Would definitely recommend them for future storage needs.
We feel like we got a good unit at a decent price. Staff was helpful and courteous.
Very helpful and efficient. I even left my unit unlocked one day and they lock for me upon their daily unit inspections. Boy was I grateful.
Melissa is awesome!! Such great customer service and a wonderful experience!! We will definitely be referring simply self storage to friends and family, as well as using you guys for our storage needs in the future!! We really appreciate the help from Melissa, she is very informative and knows what she is doing. We will be back because of her!! Thank you for having such a great employee, I hope she is already a manager, if not she should be!!
Melissa helped my wife with renting a storage at this place probably one of the most friendly and professional people I have dealt with in a long time. Because of my experience helping her move into Simply Self Storage I decided to use Simply Self Storage for my business's storage as well. People like Melissa are the deciding factor when it comes to who I will do business with thank you again for all your help professionalism and great conversation!
Amber was a very friendly person to me and my wife and kept a smile on her face the whole time. great sense of humor!!! She made the process quick and easy. Thanks
Reserved a unit last night and paid for it today. Amber was very professional and polite. We talked about our kids while doing paperwork and she got a unit for me very quickly when the first one she had for me wasn't available. Very satisfying experience as a first time customer! :-)
Amber was friendly, polite and efficient. Thanks so much
Facilities are clean, the property manger was very friendly and best prices in town
Been using for years nice people
Amber was a great help in helping me get a storage unit
I have been with Simply Self Storage for several years!! Amber Gattemby and staff has been a LOT of big help to me over the years.
Very professional customer service! Amber has been very helpful Everytime I've called of stopped in.
Savannah helped me out tremendously and was very thorough and professional
I got into the facility at 9:40 pm finished unloading at 10:05. I am aware of the gates locking at 10:00pm but have never been somewhere where they absolutely refuse to let you leave from since you arrived before the closing time. After an hour of going back and forth between customer service and the manager the manager told us itd be at least 2 hours before she could get to us. Customer service emergency codes did not work and The manager made up three different stories as to why it would take her 2+ hours to open the gates before finally telling me she would NOT come to open the gates. We had to call the police to get a ride home. The codes she gave the police weren't even working. I was stuck in the facility from 10pm to after 1am because of this. Also after 11 the customer service number no longer had the option to speak with a representative... so we left a uhaul and our ONLY vehicle in this facility overnight. The gates are supposed to allow you into the facility at 6am 7 days a week including holidays according to the manager and the posted hours of operation. Get there at 6am and the gates are still locked. Sit there till 7:30am and the gates are still locked. Called the customer service and the corporate numbers and was not able to speak to a person. So i called the manager back and was told that i had to call customer service but when i asked about the number to call she didnt know it. (Mind you she told me she's been working there more than 6 years. There's no way you don't know the customer service number to a place you've worked at for 6 years). So one of the people I was with calls her back and she pops up in n less than 5 minutes with yet another story. AND her codes did not work for us to get out of the facility. The gate was malfunctioning AND she had the nerve to be mad that we woke her up! So basically she made it seem like it's our fault the gates at her facility malfunctioned and none of the 7 codes that were supposed to release us worked. Are you kidding me?!? Im supposed to pay $118 per month for this?!?! Certainly not. DO NOT SPEND YOUR HARD EARNED MONEY HERE
I have set up paying this account (for a storage unit) on a monthly basis via a credit card. Still, the company will call every once in awhile (not every month) and say that payment is due, that I must pay now, etc. I don't understand why it is so hard for them to deal with automatic monthly payments. Some months there are no problems and then other months there are. I am a busy person and do not appreciate having to worry about this due to their apparent inability to take care of this very basic matter on a routine basis.
The advertise low prices, but when you go in they tell you all the prices are wrong and want to charge you higher rates. False advertising. Do not fall for it.