Public Storage Self-Storage Units at 151 N Stewart Rd, Liberty, MO

Michelle was very help despite some hiccups with my elevator access.

Michelle is awesome! Great customer service. Goes above and beyond. Q

If you need storage space please save yourself endless amount of hassles and time. The gate locks, Bluetooth system, to the storage itself is a tremendous problem. This is SEVERAL TIMES, I tried to get into my unit after paying all the upfront fees and storage rental. Paid on the 31st of July and today is the 5th at noon. Still don't have access to my storage unit. How ridiculous is this? I guess I am just paying for them to keep the storage to themselves. Michelle was the person who did all the paperwork for us and told us we ready to move our stuff in immediately...Guess what? We rushed home to gather our stuff and brought it to the storage to take in our stuff to find the unit was LOCKED. The only key that can be unlocked is in the hands of the property manager who gave us the unit number and gave us false hopes. Not to say we got locked out of the back gate until someone else came to unlock the gate from outside. We wouldn't know that there is a keypad to manually unlock from inside after they advertise Bluetooth unlock. So we came back the next day to get ahold of Michelle to unlock our storage unit. Then rushed home again to get stuff to come back 2 days later to find out our storage got LOCKED again with their yellow lock that can only be unlocked by property manager. So again we had to come back today around 12pm to find nobody was in the office to help unlock our PAID storage. I called and called then left voicemails, not a single call back. So long story short. Paid for our Unit to be locked out of it. How hysterical and dumb is this? Update: Storage clerk Michelle called back at 2pm after seeing a 1 star review which I will not removed as what I said was true not false information. Sorry, but not so sorry, there are many more of us who have been locked out behind gates due to the bluetooth problem. Also, I get that we didnt want to lock our unit back up until we get our own lock. Instead of locking it back up with the yellow lock, use one of the red or purple ziptides like the other empty units. Not necessarily have to put an actual yellow lock that only access by the property manager. So inconvenient for no apparent reason. The limited hours of HUMAN availability for office hours need to be updated properly to avoid more inconveniences. You can't run a business without giving correct times of operations, it's very misleading as many of us still need HUMAN assistance rather than an app or few emails. So again, I will not remove my Truthful review unless I see improvements. Also, please stop asking people to give positive reviews if the negatives overcome the positive.

Mrs.Michelle has made my day amazing. She has excellent customer service, my storage unit is in Baltimore and she was able to help me today. Fast and easy! She’s also really nice. Mrs.Michelle if you’re reading this thank you again for helping me and actually being kind and genuine you had made my day!

Very clean facility and Michelle was so kind, friendly, and helpful!! Great service!

Easy to sign up and get moved in, you never even have to talk to a single human being. However, it is unreasonably difficult to leave the property using the app bluetooth feature. You could be parked right next to the gate exit keypad and the app bluetooth will still only connect to the building door. Public Storage needs to decrease the bluetooth range on the building door from a 30' range and increase the exit keypad bluetooth to more than a 1 foot range.

Upgraded us quickly and economically. By the time we got my belongings to PS I realized the unit I had secured was not nearly big enough. Michelle quickly made adjustments, got me a much larger unit in a better location AND for a good price. 🙂

Michelle helped me so much- I needed a unit quickly for a move, and she helped me secure one and answered all of my questions. She has consistently been a great resource. I recommended this place to my mom and my uncle, who have since become customers. They have had the same great feedback about Michelle and I am submitting this review on their behalf- not just my own! Michelle rocks! Great service!

Who plays cheap for the first month but they watch you there and they definitely watch the time you can't be past 9:00 p.m.

Michelle was fantastic. Very helpful. Very quick and easy process. Highly recommend

First time using any kind of storage company. Michelle I believe her name was made it super easy and simple. Couldn't have went better

Michelle was very informative, patient and easy to talk to! Would recommend her!!

Very friendly service, clean, easily accessible, and great prices! 10/10

Michelle was super! I got a unit and so did my daughter. Michelle helped us with everything and was great!

I can say this time around has been great Michelle is awesome and very helpful. There was no attitude or anything. She’s fantastic. First time not so much. They kept locking me out of my storage because I was angry because they locked me out of my storage and everything was paid up oh well

Michelle and Amanda have been great. They have made this so much easier. Thanks girls.

Had an issue with the app worked with Michelle, she was able to assist. Very friendly customer service. The facility is clean and easily accessible.

Amanda super helpful love that lady. Michelle sweet lady too. Omg you guys go visit them and give them some business. New location and super clean and awesome ladies.

Good service.

Easy rental process. Clean and secure facility

Just wanted to leave a positive review for Amanda. She did an awesome job finding exactly what I needed and took the time to provide excellent customer service. Highly recommended! Thanks!

Amanda was so helpful and patient, showing us different units to compare. She made the whole process extremely easy.

Michelle was awesome! The facilities were clean, comfortable, and easy to use. My app had trouble the first day with the in app access feature but after the first day, it worked perfect every time. Just might have to manually enter the code day one. Not a biggie. Michelle was so kind and took time to explain so many things to me when I met her. Then when we moved out, Amanda was just as awesome!

Great customer service from Amanda. Made my move that much easier!

Professional, helpful and informative. Value in size of unit. Would have preferred to use my own lock and not required to have insurance on only a few hundred dollars of storage. That could be easily replaced.

Amazing customer service and easy access super informative

Amanda was very helpful with a tour. Very clean and new facility. And many different units to choose from.

Amanda was wonderful and so helpful, answered all of our questions and was super informative. Customer service was on point!

I was in need of a self storage unit, the facility in Liberty was just right. The facility manager Amanda was very helpful and responsive. Sue showed me the facility and made some good recommendations.

Found space online with move in time the next day. Amanda called and said time set online wasn’t available and if able, come in today. Schedule worked out where able to stop in. Amanda Gave a tour, showed an option that worked better, explained everything that needed to know. Tested the gate access, no concerns. Couldn’t be more impressed with the level of service that Amanda provided.

Amanda is AMAZING!!! She’s helpful, knowledgeable about what she’s doing, personable and caring. 🌟🌟🌟🌟🌟 5 stars

Amanda was very nice and helped with everything I needed to see and answer all of my questions. The storage is secured and nice and neat I’d recommend

Very friendly staff, great prices, and super user friendly!!!

Amanda is amazing. She thoroughly walks each and every customer through the property and explains everything in a kind simple manner that shows her patient nature.

Amanda has been nothing but extremely helpful. We reserved our unit online based off the approximate square footage and dimensions. When arriving to the facility we were walked to our unit and given a chance to voice any concerns. Amanda worked with us to find a unit that fit our needs and was transparent regarding online pricing vs switching units at the physical location price to give us the best option overall. While the location is new, it does appear to be maintained well and kept clean. Carts and elevators make moving items a breeze and the Bluetooth entry is much easier than only having a key code. Very highly recommend!

Amazing customer service! Amanda was helpful and informative. Great clean environment!

Anytime that I've had trouble with the locks they have always been happy to help. Given a new lock because mine was having issues!! Great to work with

Very clean units. Amanda was very friendly and helpful. I moved storage units from storage mart to public storage due to raise in price they wanted over 100.00 for a 5x5x10. Moved to public storage got a 10x10 for less. And with move in special easy access to outside unit. I would do recommend the place to everyone needing a unit.

Very nice staff, knowledgeable showed me everything

As a first-time client of Public Storage, I have found that Amanda has been a huge help regarding settling into my large, climate controlled storage unit. She has my back, and is always incredibly helpful, upbeat and a problem-solver. I highly recommend this newly developed storage facility. The location is very convenient - just off the interstate and near a ton of businesses. A few points of advice: 1) call the location first to see which units are available and where, but book your actual unit online to secure the cheapest rate, 2) ensure you know how to properly lock your unit, 3) prepare to be out of the facility (this includes any exterior gates) prior to 9PM, as the space is no longer accessible after 9PM, and 4) the restrooms are located on the main ground level (level 1). This Public Storage location is very clean. I am only a couple weeks into my experience, but thus far everything has been amazing! I am very thankful for such a helpful team at Public Storage + Amanda has been fantastic!!!

Overall great experience!! Amanda was extremely helpful! Very happy with the storage until!

Amanda is amazing, and always very helpful when we visit our unit. Definitely happy with not only the facility and our storage unit but the customer service Amanda provides everytime!

This storage facility is nice and spacious. Amanda was friendly and knowledgeable. She was great at explaining things effectively. Would recommend.

Amanda was super sweet & helpful. Thank you so much.

Great customer service. Emily in the office was super helpful…swapped my unit for another one very quickly.

Got locked in and couldn’t find anyone to help. Super unsafe. Never again. Will be reporting

I recently rented a unit from this location and HIGHLY RECOMMENDED it to anyone who may be thinking about storing whatever you might need! The ladies that work in the office are extremely professional as well as helpful!!!!

Emily did a great job assisting me. Storage unit is so clean and a convenient location.